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## Job DescriptionZendesk is seeking a dynamic and experienced Director of IT Customer Service and Support to lead and develop a high-performing team dedicated to supporting critical customer-facing processes, specifically focusing on the Onboard to Renew (OTR) value stream. The ideal candidate will possess a strong background in customer service technology, have extensive experience delivering business impacting technology, experience deploying and designing AI solutions, and foster collaboration across diverse teams and geographies. This role will also own the technological implementation of Zendesk, our flagship product, for internal use.## What You'll Be Doing:* **Team Leadership**: Lead, mentor, and develop IT teams that support customer service and support applications and processes related to Onboard to Renew. Foster a collaborative culture to encourage high performance across geographically distributed teams. Support and build team cohesiveness, career growth, and experimentation.* **Business Partnership**: Serve as a strategic advisor to business leaders worldwide, ensuring that technology solutions align closely with company objectives. Provide insights and data-driven recommendations to support key company initiatives, enhancing decision-making processes. Business partner engagement and management is a critical strength area for this role.* **System Oversight**: Ensure seamless operation, integration, and enhancement of customer service and support applications to meet changing business needs. Oversee compliance and best practices in customer service systems management for OTR streams.* **AI Integration & Value Stream Enhancement**: Assist our business partners to design and implement scalable, efficient customer service and support processes, with a strong focus on leveraging AI solutions. This includes continuous improvement initiatives that enhance operational efficiency within OTR areas to align with Zendesk's growth strategy.## ## Key Values We UpholdIn this role, you will be guided by our core values:* **Lead with Exceptional Service**: Continuously strive to exceed the expectations of our stakeholders, ensuring that our solutions and interactions reflect a commitment to exceptional service.* **Deliver the Simplest Solution**: Focus on simplicity and effectiveness, prioritizing straightforward and efficient approaches that yield optimal results.* **Take Pride in Our Work**: Exhibit ownership of your deliverables, ensuring that all requirements and documentation reflect high standards of quality and excellence.* **Care for Each Other**: Foster an inclusive team environment where collaboration and mutual respect thrive, understanding that we achieve more when we support one another.## ## What You Bring to the Role:* **Education**: Bachelor's degree in Business, Information Technology, or a related field; an MBA or relevant certification is preferred.* **Experience**: 10+ years of experience in IT customer service, support operations, or related roles, including at least 5 years in a leadership capacity.* **Technical** **Expertise**: Proven experience and knowledge of customer service and support applications supporting OTR processes (e.g., CRM systems, ticketing systems, knowledge base software). Familiarity with key customer service platforms such as Zendesk software is a significant plus.* **AI** **Acumen**: Demonstrated ability to meaningfully apply AI to creatively solve business and technical problems.* **Team** **Development**: Demonstrable experience in building and developing high-performing, globally distributed teams.* **Problem-Solving Skills**: Excellent problem-solving, organizational, and project management skills, with an ability to prioritize and drive projects towards successful completion.* **Interpersonal** **Skills**: Strong interpersonal and communication skills, with a talent for effective collaboration across functions and geographies.* **Agility**: Experience driving scalability in fast-paced, high-growth environments, along with a solid understanding of Agile frameworks with the ability to develop and maintain frameworks and processes that provide clear visibility and transparency of the IT-customer service roadmap and priorities to stakeholders.* **Change** **Management**: Proven ability to drive change and manage complex projects, including platform re-platform initiatives.If you are a visionary leader passionate about customer service processes and technology, and you strive for the best of the best, we invite you to apply and join our vibrant team at Zendesk!## At our organization, we celebrate diversity and inclusion as essential components of innovation and success. We strive to create an environment where every team member can flourish and contribute their unique perspectives. Step into a role that not only challenges you but also drives meaningful impact within our customer service and support operations.If you're ready to elevate your career, contribute to transformative customer service solutions, and embody our core values, we invite you to apply today! We are an equal opportunity employer, committed to cultivating an inclusive environment where all employees can thrive.#LI-GHThe US annualized base salary range for this position is $166,000.00-$248,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any #J-18808-Ljbffr

A leading customer service solutions provider seeks an AI Sales Specialist to drive the growth and adoption of AI products. In this role, you will manage sales quotas and collaborate with account executives to develop revenue strategies while building strong customer relationships. The ideal candidate has a proven sales track record, excellent communication skills, and a passion for AI solutions. This role offers a hybrid work model and competitive on-target earnings ranging from $226,000.00 to $340,000.00. #J-18808-Ljbffr

We are seeking a highly skilled DevOps Engineer to join our team. In this role, you will design, implement, and maintain scalable, resilient, and secure infrastructure. You will work closely with Development, product, and QA teams to enhance development workflows, optimize CI/CD pipelines, and ensure system reliability. This is a critical position for driving operational excellence and fostering a culture of collaboration between development and operations. Key Responsibilities Infrastructure Design & Management: Architect, implement, and manage scalable cloud infrastructure using platforms like AWS, Azure, or Google Cloud. CI/CD Pipeline Development: Build and optimize CI/CD pipelines to streamline code deployment, testing, and delivery processes. Monitoring & Incident Response: Set up and maintain system monitoring, logging, and alerting tools (e.g., Prometheus, Grafana) to ensure high availability and quick response to incidents. Automation: Develop automation scripts and tools using languages such as Python, Bash to reduce manual interventions and improve system efficiency. Collaboration: Work with development, QA, and IT teams to integrate DevOps best practices into every stage of the software lifecycle. Security: Implement and enforce best practices for infrastructure security, including vulnerability assessments, patch management, and IAM policies. Cost Optimization: Continuously monitor and optimize cloud resource usage to ensure cost efficiency without compromising performance. Documentation: Create and maintain comprehensive documentation for systems, processes, and tools. Requirements Must-Have Qualifications Experience: Minimum of 2-5 years of experience in DevOps, Site Reliability Engineering, or a related role. Cloud Expertise: Hands‑on experience with cloud platforms like AWS, Azure, or Google Cloud, including provisioning and managing resources. CI/CD Tools: Proficiency with tools such as Jenkins, GitLab CI, CircleCI, or equivalent. Infrastructure as Code (IaC): Experience with Terraform, CloudFormation, or similar tools. Containerization & Orchestration: Strong knowledge of Docker and Kubernetes (deployment, scaling, monitoring). Scripting & Automation: Proficiency in scripting languages like Python, Bash, or Go. Monitoring Tools: Experience with monitoring and logging tools such as Prometheus, ELK Stack. Version Control: Advanced knowledge of Git and branching strategies. System Administration: Solid understanding of Linux/Unix systems and networking fundamentals. Nice-to-Have Qualifications Experience with serverless computing (e.g., AWS Lambda). Knowledge of database administration (SQL and NoSQL). Familiarity with compliance frameworks (e.g., SOC2, ISO 27001). Experience with service mesh architectures (e.g., Istio). Soft Skills Strong problem‑solving and analytical skills. Excellent communication and collaboration abilities. Proactive and self‑motivated with a growth mindset. The US base salary range for this full‑time position is $160,000-$200,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion. Why Join Us We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well‑being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe. #J-18808-Ljbffr

A leading cybersecurity firm in San Francisco is looking for a Senior Customer Success Manager to guide customers in realizing the value of their purchases. This role involves direct interaction with customers and requires strong communication skills and a technical understanding of cybersecurity. Ideal candidates will have a background in customer-facing roles and a hands-on approach to improving customer satisfaction. This position offers a competitive salary and a flexible work environment. #J-18808-Ljbffr

A leading cybersecurity company in San Francisco is seeking a Technical Account Manager to enhance customer satisfaction and ensure effective use of products. The role requires strong leadership, crisis management skills, and a technical foundation in Linux, messaging, and cloud services. Candidates must have excellent communication abilities and a passion for delivering top-quality service. This position offers competitive compensation and promotes a flexible work environment. #J-18808-Ljbffr

The Technical Support Architect is responsible for delivering advanced technical expertise and architectural guidance to resolve complex customer issues, ensuring optimal product use and seamless solution integration. Acting as the highest escalation point for critical technical challenges, this role leads to comprehensive root cause analyses to prevent recurring problems. It manages incident and problem resolution by orchestrating cross-functional collaboration to swiftly address critical issues and implement effective preventive measures. As a senior individual contributor, the Technical Support Architect serves as a technical leader-without formal management duties-who solves high-impact problems, mentors team members, and establishes technical standards and best practices. This role demands deep expertise in software and hardware systems, cloud technologies, and industry best practices, along with the ability to communicate complex technical concepts clearly and provide actionable guidance to both customers and internal stakeholders. Your Role Responsibilities? Here's What You'll Do Lead the swift resolution of high-priority technical issues that significantly impact customer satisfaction and business operations. Guide clients in adopting best practices to integrate and optimize Informatica solutions effectively. Work closely with product management, R&D, and cross-product teams to triage customer bugs, prioritize concerns, and enhance product offerings aligned with customer needs. Plan proactive customer engagements and work on deflecting situations before they become escalated. Anticipate potential issues and engage customers proactively to deflect escalations and strengthen relationships. Oversee the creation and maintenance of comprehensive documentation, knowledge bases, and technical webinars to empower support teams and customers. Acts as a technical lead for a GCS team and ensure support teams have the technical expertise to handle complex issues effectively, mentoring engineers and setting technical standards. Collaborate with management to refine processes affecting both customer interactions and internal support efficiency. Utilize Gen AI and other advanced technologies to provide consistent, high-quality support and enhance customer satisfaction. What We'd Like to See Senior individual contributor, driving technical standards without formal management duties. Understanding of cloud release and incident management Role Essentials· Deep technical expertise in software architecture, system design, and cloud platforms (AWS, Azure, GCP). Strong problem-solving and root cause analysis abilities to resolve complex, multi-system issues. Excellent communication skills to translate complex technical concepts clearly to customers and internal teams. Customer-focused collaboration experience, working cross-functionally and mentoring technical staff. Understanding of networking, operating systems and security best practices. Experience with Informatica IICS platform would be preferable. Influences across segment, BU, and organization to achieve business goals. Senior individual contributor, driving technical standards without formal management duties. Understanding of cloud release and incident management BA/BS or equivalent educational background; we will consider an equivalent combination of relevant education and experience. Minimum 12+ years of relevant professional experience. #J-18808-Ljbffr

About Us Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is looking for a self-starting, responsible, mature, highly-motivated Sales Engineering Manager to lead a team of talented Sales Engineers. The ideal candidate will have a solid technical background in email security and prior experience managing technical sales teams. An ability to “lead from the front” and a willingness to act as both player and coach to help your team secure the technical win will be key to your success. This is a remote position. Candidates should be located in the Western U.S. Your day-to-day Oversee the day-to-day operations of your team of Sales Engineers Resource management - assign projects, accounts, and meetings to sales engineers as required, and resolve scheduling conflicts Work as an individual contributor for key accounts as needed or requested Participate in technical sales calls, and contribute to creating sales and evaluation strategy at the account level. Engage directly with customers in technical or sales escalations, and drive issues to resolution. Provide technical leadership and product expertise to the team as well as the larger sales organization. What you bring to the team Management All aspects of people management, including hiring, development, training, regular 1:1s and annual reviews Hire, train and retain top talent Provide feedback and direction, both positive and constructive, to personnel in a timely manner Build a strong team and provide satisfaction among your team and customers Influence both internal and external C-level executives through presentations and briefings Work collaboratively with other groups, including Sales, Professional Services, Support, Engineering, and Product Management, to ensure effective operation of your team, achieve the technical win, and ensure ongoing customer satisfaction Formulate best practices for presentations, demos, and evaluations as well as overall sales strategy Act as a trusted advisor to higher level management on strategic opportunity reviews, emerging competitive threats, product direction, and establishing sales objectives and strategies Requirements 7-10 years of experience in sales engineering Prior management experience Technical background in messaging and security Experience with both Linux and Windows A thorough background of Internet protocols and how they work (HTTP, SMTP, etc.) Knowledge of networking topology, TCP/IP protocol, and network configuration and components (firewalls, routers, load balancers, etc.) CISSP and related certifications are a plus Bachelor's degree or equivalent work experience Travel is required Why Proofpoint? Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application along with any supporting information- we can't wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges SF Bay Area, New York City Metro Area: Base Pay Range: 0.00 - 0.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 0.00 - 0.00 USD All other cities and states excluding those listed above: Base Pay Range: 0.00 - 0.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. #J-18808-Ljbffr

**Location:** Remote **About the Role** We are seeking a seasoned **Principal Enterprise Security Engineer** to design, implement, and manage enterprise-wide security solutions. You'll shape our security strategy across endpoint protection, network, SaaS, IAM, and observability, while aligning to NIST and CIS standards. This role reports to the Head of Enterprise Security, with close collaboration with the CISO, CISO staff, and cross-functional teams. **Key Responsibilities** Experience with Security Service Edge and Software-Defined Perimeter enables ZTNA solutions such as NetSCOPE, Zscaler, and PAN**Qualifications & Experience** **Education:** Bachelor's degree in cybersecurity, computer science, engineering-or equivalent years of corporate security/SOC experience. **Experience:** 7+ years in enterprise or cloud security with hands-on background in IAM, endpoint/network/SaaS security, incident management, vulnerability management, and log analytics. Experience with DoD IL‑4/IL‑5 programs-understand added encryption, personnel restrictions, and control overlays **Technical Skills:** Proficiency with tools like CrowdStrike, Palo Alto, F5, Splunk/ELK, and IAM platforms (Okta, Entra ID, etc.).**Soft Skills:** Strong verbal and written communication; ability to convey complex topics to executives; experience working with stakeholders across multiple time zones. Nice to have experience with F5 BigIP LTM**Personality Traits:** Strategic thinker, collaborative, proactive, with the ability to thrive in fast-moving environments. It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.**Remote**: Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. #J-18808-Ljbffr

## Job DescriptionZendesk's people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.Our team is dedicated to providing a state-of-the-art retrieval-augmented generation (RAG) platform across multiple channels; including customer service bots, email and search. In collaboration with ML scientists, we deliver high-quality AI products leveraging the latest tools and techniques, and serve them at a scale that most companies can only dream of. We're passionate about empowering end-users to quickly find answers to their questions, and helping our customers make the most of their knowledge base.**We're looking for a Senior ML engineer to join our team and play a key role in levelling up the RAG platform powering Zendesk!**## ## **What you'll be doing*** Delivering AI-powered capabilities to our customers at Zendesk scale using the latest in LLM technology* Working closely with Product Management, ML Scientists and other ML Engineers to define feature scope and implementation strategies* Mentoring junior team members, as well as pairing with more experienced colleagues to foster mutual learning* Supporting our deployed services to ensure a high level of stability and reliability* Contributing to discussions regarding technical design and best practices* Writing clean and maintainable code to meet the team's delivery commitments* Here some of the challenges you will be working on:* + And many more!## ## **What you bring to the role**### **Basic Qualifications*** 4+ years developing machine learning systems in Python* Solid understanding of architecture and software design patterns for server-side applications* Experience with managing and deploying cloud services with a cloud provider (AWS, GCP, Azure)* Experience building scalable and stable software applications* Collaborative and growth mindset, with a commitment to ongoing learning and development* Self-managed and agile, with the ability to problem-solve independently* Excellent communication skills, both written and verbal### ### **Preferred Qualifications*** Experience with using LLMs at scale* Experience in designing and implementing RAG systems* Experience with managing and deploying cloud services with AWS* Proven experience making data-driven engineering decisions; formulating hypotheses, conducting experiments, and analyzing results.## ## **What our tech stack looks like*** Our code is largely written in Python, with some parts in Ruby* Our platform is built on AWS* Data is stored in RDS MySQL, Redis, S3, ElasticSearch, Kafka, and Athena* Services are deployed to Kubernetes using Docker, with Kafka for stream processing* Infrastructure health is monitored using Datadog and Sentry## ## **What we offer*** Team of passionate people who love what they do!* Exciting opportunity to work with LLMs and RAG (retrieval augmented generation), rapidly evolving fields in AI* Ownership of the product features at scale, making a significant impact for millions of customers* Opportunity to learn and grow!* Possibility to specialise in areas such as security, performance, and reliability**...and everything you need to be effective and maintain work-life balance*** Flexible working hours* Professional development funds* Comfortable office and a remote-friendly environment## About ZendeskZendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.#LI-MK12**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request. #J-18808-Ljbffr

Account Manager, East Enterprise The Account Manager directly sells enterprise software solutions across the range of our products and guides incremental license and subscription revenue. You will develop the relationship within assigned accounts/territory and maximize Informatica's footprint within them. Account Executives collaborate with other teams, including pre-sales, professional services, marketing, channel management, finance, and customer support, and external parties such as GSI's and Channel Partners. This is a field sales position where extensive travel to the customer's location is expected and important to the performance of the role. Travel is up to and may exceed 50%, based on our needs. You will report to the Senior Director, Field Sales. You can work remote from anywhere in the East. Your Role Responsibilities? Here's What You'll Do Expand sales within existing large customer accounts while building relationships with decision makers. Develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the value/benefits of Informatica's solutions to customer requirements. Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments). Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans. Collaborate with Marketing to develop a plan for the accounts, to include events, seminars, and roadmap sessions. What We'd Like to See Holds expert-level experience and uses professional concepts and our goals to resolve complex issues in creative ways. Deep industry knowledge of a customer's decision-making process, goals, strategies, and our goals. Complete, "big-picture" understanding of the business and technical contexts of main accounts. Exudes leadership on account set and compels others to get on board. Great at consultative effectiveness and establishing trust with internal and external customers. Knowledge of selling SaaS, Data Warehousing, Database, and Business Intelligence software concepts and products. Role Essentials Promote Informatica's products, maximizes brand recognition and mindshare at all levels, and publicize success stories. Provide customer feedback to team members for product, systems, and process improvements. At this level, incumbents will have expert-level knowledge of selling our products and services. Assigned accounts will be of the most complex nature and will take a strategic salesperson who is used to working with larger organizations Account Executives sell-to and work with executive-level customer decision makers, including up to CXO levels. BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience Minimum 8+ years of relevant professional experience

About Us Proofpoint is the leader in human‑centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. How We Work At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best‑in‑class outcomes, Visionary in future‑focused problem‑solving, and Exceptional in execution and impact. The Role and the Team Proofpoint is looking for a Sales Engineering Manager (SEM) to lead a fast‑growing team of Sales Engineers focused on Data Security covering the Americas Public Sector and Commercial segments as well as the LATAM region. Our SEMs lead from the front, are customer‑facing, hands‑on technical, and focused on enabling and empowering their teams to be successful. Candidates should have experience leading/mentoring Sales Engineering teams, prior experience as a sales engineer, and a track record of being involved in complex customer deals. A background in data security or risk & governance is preferred. Responsibilities Coach, enable, and empower a team of experienced Specialist Sales Engineers. Strengthen the team by setting shared goals, information sharing, and establishing mentoring relationships. Ramp newer members on rules of engagement, build relationships with Specialist Sales Reps, provide technical training, and help them become self‑sufficient. Develop and mentor your team to help them achieve their career goals, ideally here at Proofpoint. Actively participate in escalations and resolve customer challenges. Partner with Recruiting and HR to attract, hire, and retain top talent to support our rapid growth. Be customer‑facing! Frequently attend meetings with members of your team. Inspire Data Security SEs to become better story engineers by leveraging past field experiences and lessons learned on pain points, use cases, unique ways to win, and competitive scenarios. Work collaboratively with other groups, including Sales, Professional Services, Support, Engineering, and Product Management, to ensure effective operation of your team, achieve the technical win, and ensure ongoing customer satisfaction. Formulate best practices for presentations, demos, and evaluations as well as overall sales strategy. Act as a trusted advisor to higher‑level management on strategic opportunity reviews, emerging competitive threats, product direction, and establishing sales objectives and strategies. Participate in ongoing technical training alongside your team. Evangelize the Proofpoint vision to customers and prospects at all levels, from technical to C‑suite. Put your individual contributor hat on when needed, engage with customers, and help formulate strategies for target accounts. Build relationships/partner with Sales Management and Sales Teams to acquire/grow accounts. Build relationships/partner with Product and Marketing teams to help prioritize technical features and perfect go‑to‑market strategy. Track and maintain accurate records of SE engagements and effectively communicate this to management. Establish a regular cadence with SEs to provide feedback on opportunities, discuss areas of improvement (skill developments) in technical areas, and closely work with Sr. SE Leadership on a growth plan. Responsible for completing periodic and yearly performance reviews. Partner with other groups such as Professional Services and Customer Success to help us continue our tradition of an outstanding customer experience and industry‑leading customer retention. Become a student of our security and risk platform. The role will require travel between 25-75% within the region. Job Requirements Minimum 2+ years of proven track record and experience in leading/mentoring/developing sales engineering teams and guiding them to success; ideally in the Data Security area. Previous experience within a specialist/overlay sales structure. Previous experience as a sales engineer; preferred 4-6 years of experience. Can thrive in a fast‑paced, high‑energy environment. Good understanding of the Cybersecurity market landscape and competition, ideally in the Data Security area. Strong, related technical background in cyber‑security such as Enterprise DLP, Data Security Posture Management, and Insider Threat Management. Solid sales acumen, and ability to partner with account teams to drive new customer sales as well as add‑on revenue. Lead‑from‑the‑front style, and ability to roll up your sleeves and get technical. Ability to work independently, adapt quickly and maintain a positive attitude. Proven ability to command a room, lead complex technical and business conversations with C‑suite executives, as well as technical staff. Bachelor's or advanced degree in a relevant field, or equivalent experience. CISSP or similar industry certification optional. Travel required in this role. Why Proofpoint? Competitive compensation. Comprehensive benefits. Learning & Development: Commitment to growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities. Flexible work environment: Remote options, hybrid schedules, flexible hours. Annual wellness and community outreach days. Always‑on recognition for your contributions. Global collaboration and networking opportunities. Equal Opportunity Employer Proofpoint is an equal‑opportunity employer. We hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. #J-18808-Ljbffr

A leading cybersecurity company is seeking an OT Channel Marketing [Director/Manager/Representative] to manage co-marketing programs and partner engagement activities. This role requires strong organizational skills, 8-10 years of marketing experience in Operational Technology, and proficiency in tools like Microsoft Excel. The candidate will be responsible for overseeing events, campaigns, and strategic planning to drive revenue growth. Competitive salary range is $180,000 - $290,000, and employees enjoy a variety of benefits, including insurance and paid holidays. #J-18808-Ljbffr

A leading technology company in California is seeking a Senior Technical Support Architect to deliver technical expertise and guidance for complex customer issues. The role involves collaborating with product management and R&D teams, handling high-priority technical issues, and maintaining documentation to empower support teams. Candidates should have deep technical knowledge in software architecture and cloud systems, along with strong problem-solving abilities. A minimum of 12 years of experience is required, making this a pivotal role for driving technical standards without formal management duties. #J-18808-Ljbffr

## Job DescriptionThe Agentic Tribe is revolutionizing the chatbot and voice assistance landscape with Gen3, a cutting-edge AI Agent system that's pushing the boundaries of conversational AI. Gen3 isn't your typical chatbot; it's a goal-oriented, dynamic, and truly conversational system capable of reasoning, planning, and adapting to user needs in real-time. By leveraging a multi-agent architecture and advanced language models, Gen3 delivers personalized and engaging user experiences, moving beyond scripted interactions to handle complex tasks and "off-script" inquiries with ease.## About the Role:We're seeking a highly experienced and influential Staff AI Agent Engineer to join our team. In this role, you'll be dedicated to driving innovation and technical leadership at the forefront of AI technology, with a focus on designing, developing, and deploying intelligent, autonomous agents that leverage Large Language Models (LLMs) to streamline operations. You'll shape the cognitive architecture for our AI-powered applications, creating systems that can reason, plan, and execute complex, multi-step tasks, and guiding other engineers. You'll own critical, cross-cutting technical initiatives that impact multiple teams, serve as a go-to expert for complex problems, and proactively engage with a broad range of stakeholders to influence strategy and execution.### ## What You will Do (Responsibilities):* Architect, design, and lead the development of robust, stateful, and scalable AI agents using Python and modern agentic frameworks (e.g., LangChain, LlamaIndex), setting technical direction and best practices for engineering teams.* Strategize and oversee the integration of AI agent solutions with existing enterprise systems, databases, and third-party APIs to create seamless, end-to-end workflows across the product, identifying and mitigating architectural risks.* Evaluate and select appropriate foundation models and services from third-party providers (e.g., OpenAI, Anthropic, Google), analyzing their strengths, weaknesses, and cost-effectiveness for specific use cases.* Own and drive the entire lifecycle of AI Agent deployment, from concept to production and beyond for large, ambiguous, or highly complex initiatives-collaborate closely with cross-functional teams, including product leadership, ML scientists to understand strategic needs and deliver highly effective agent solutions.* Troubleshoot, debug, and optimize complex AI systems, ensuring exceptional performance, reliability, and scalability in production environments, and mentoring other engineers in advanced problem-solving techniques.* Define, establish, and continuously improve platforms and methodologies for evaluating AI agent performance, setting key metrics, driving iterative improvements across the organization, and influencing industry best practices.* Establish and enforce best practices for documentation of development processes, architectural decisions, code, and research findings to ensure comprehensive knowledge sharing and maintainability across the team and wider engineering organization.* Mentor and guide more junior and mid-level developers, fostering a culture of technical excellence and continuous learning, and contributing to the growth and career development of others.### ## Core Technical Competencies:* Expert in LLM-Oriented System Design: Architecting and designing complex multi-step, tool-using agents (e.g., LangChain, Autogen). Deep understanding of prompt engineering, context management, and LLM behavior quirks (e.g., hallucinations, determinism, temperature effects). Ability to implement advanced reasoning patterns like Chain-of-Thought and multi-agent communication.* Mastery of Tool Integration & APIs: Designing and implementing secure and scalable integrations of agents with external tools, databases, and APIs (e.g., OpenAI, Anthropic) in complex execution environments, often involving novel solutions or significant architectural considerations.* Retrieval-Augmented Generation (RAG): Designing, building, and optimizing highly performant and robust RAG pipelines with vector databases, chunking, and sophisticated hybrid search techniques* Leadership in Evaluation & Observability: Defining, implementing LLM evaluation frameworks and comprehensive monitoring for latency, accuracy, and tool usage across production systems, influencing the observability strategy.* Safety & Reliability: Designing and implementing state-of-the-art defenses against prompt injection and robust guardrails (e.g., Rebuff, Guardrails AI) and complex fallback strategies.* Performance Optimization: Deep expertise in managing LLM token budgets and latency through smart model routing, caching (e.g., Redis), and other advanced optimization techniques, identifying and addressing systemic performance bottlenecks.* Planning & Reasoning: Designing and implementing cutting-edge agents with long-term memory and highly complex planning capabilities (e.g., ReAct, Tree-of-Thought)* Programming & Tooling: Expert in Python, FastAPI, and LLM SDKs; extensive experience and strategic contributions with cloud deployment (AWS/GCP/Azure) and CI/CD for complex AI applications.Bonus Points (Preferred Qualifications)* Ph.D / Masters in a relevant field (e.g., Computer Science, AI, Machine Learning, NLP).* Comprehensive understanding of foundational ML concepts (attention, embeddings, transfer learning)* Experience adapting academic research into production-ready code.* Familiarity with fine-tuning techniques (e.g., PEFT, LoRA).**The Interview Process:**We are excited to learn more about you, so we want to be transparent about what you can expect from our interview process: 1. Initial Call with Talent Team - 15 mins2. Interview with one member of the Hiring Team - 45 minutes3. Take-home technical challenge4. A technical interview with two of our developers to talk more in-depth about your technical experience and answer any questions you might have - 1 hour5. Final interview with 2 of the following: CTO or Engineering Manager/Director - 45 minutes## About ZendeskZendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.#LI-MK12Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific #J-18808-Ljbffr

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role The Director of Channel Sales West US and Latin America serves as a leader within the Americas channel sales organization, responsible for executing the overall channel strategy across multiple regions. This role focuses on driving partner growth, accelerating revenue through partnerships, and ensuring alignment with overall company objectives. The Director will lead a team of Channel Account Managers and collaborate cross‑functionally to deliver measurable business outcomes. Key Responsibilities Execute and Measure Regional Channel Strategy: Execute comprehensive channel sales strategy for the West US and Latin America regions, ensuring alignment with global and Americas goals. Leadership & Team Development: Recruit, mentor, and manage a high‑performing team of Channel Account Managers, fostering a culture of accountability, collaboration, and continuous improvement. Executive Partner Engagement: Build and maintain strategic relationships with partner executives, principals, and key stakeholders to drive joint business planning and long‑term growth. Cross‑Functional Alignment: Partner with Channel Engineering, Sales, Presales, Marketing, and Operations leadership to ensure seamless execution of channel programs and initiatives. Revenue & Forecast Accountability: Own channel revenue targets for the US West and Latin America, providing accurate forecasting and performance insights to leadership. Enablement & Thought Leadership: Oversee partner enablement programs, ensuring partners are equipped to position and sell Proofpoint solutions effectively. Market Intelligence: Maintain knowledge of industry trends, competitive landscape, and emerging technologies to inform strategic decisions. Governance & Compliance: Ensure adherence to channel policies, pricing guidelines, and contractual obligations across all partner engagements. Qualifications 5+ years of experience in channel sales leadership roles within cybersecurity, SaaS, or enterprise technology markets. Proven track record of building and scaling partner ecosystems that deliver significant revenue growth. Strong executive presence and ability to influence at all organizational levels. Exceptional strategic thinking, business acumen, and analytical skills. Experience driving cross‑functional initiatives. Proficiency with CRM and partner management platforms. Established relationships with major channel partners in the Americas strongly preferred. Why Proofpoint? Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success‑every day, for everyone. We encourage applications from individuals of all backgrounds, experience, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application along with any supporting information - we can't wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well‑being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three‑week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 0.00 - 0.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 0.00 - 0.00 USD All other cities and states excluding those listed above: Base Pay Range: 0.00 - 0.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr

A cybersecurity firm based in Washington seeks a Senior Sales Engineer to join their Sales Engineering team. The role involves collaborating with sales to create targeted strategies, delivering impactful product demonstrations, and maintaining customer relationships within the State and Local Government sectors. Candidates should have over 6 years of technical experience, a proven record with enterprise clients, and strong presentation skills. The opportunity offers competitive compensation and a flexible work environment. #J-18808-Ljbffr

Staff Software Engineer page is loaded## Staff Software Engineerremote type: In Officelocations: San Francisco, California, United States of America: Austin, Texas, United States of America: Madison, Wisconsin, United States of Americatime type: Full timeposted on: Publié aujourd'huijob requisition id: R32458## Job DescriptionStaff Software Engineer - Search ETL## About the TeamJoin a nimble, high-performing team at Zendesk's Madison office dedicated to building and reinventing the backbone of our global search platform. As part of Madison's search team, you'll deliver innovative solutions to one of the world's largest SaaS customer support infrastructures.## The OpportunityAs a Staff Software Engineer on the Search ETL team, you'll be at the very heart of Zendesk's flagship product: Zendesk Support. Zendesk's search platform powers internal and external customer experiences, ingesting billions of data points per day. We're embarking on a multi-year journey to reimagine Zendesk's internal platform offerings. You'll have a front-row seat (and a steering wheel) for this transformation, bringing fresh perspectives and technical leadership to a platform critical to enterprise clients and internal teams alike.## What You'll Do* Develop and maintain scalable robust data delivery systems in Ruby on Rails* Drive innovation and modernization as we overhaul our architecture, enrich platform capabilities, and set the standard for data pipelines at scale.* Make key technical decisions and own solutions end-to-end, from concept to deployment and ongoing operations.* Collaborate closely with product managers, designers, and engineers to scope, estimate, and deliver high-impact projects.* Take part in operational excellence: from implementing canary deployments with Spinnaker, to incident response with incident.io, to proactive monitoring with Datadog.* Help shape team culture through code reviews, pair programming, and knowledge sharing, always striving for collective excellence.* Contribute to a positive, collaborative atmosphere in our beautiful Madison office.## What You'll Bring## Required:* Strong experience building large-scale, high-throughput data pipelines with Ruby.* Experience with queuing/messaging systems (Kafka, SQS, or similar).* Hands-on background with relational and NoSQL databases* Familiarity with modern CI/CD (Github Actions), containerization/deployment (Kubernetes on AWS), and operational tooling (Spinnaker, Datadog, incident.io).* Ability to navigate complex system design and architectural decisions, especially in distributed platforms.* Strong communication and collaboration skills-able to work productively with engineers, product, and design.* Eagerness to mentor, learn, and contribute to a supportive, growth-minded team dynamic.Nice to Have:* Experience with AI-driven data augmentation* Exposure to Java in production environments.* Insights into the challenges of integrating and scaling SaaS systems.* Interest in platform modernization and re-architecture initiatives.* Direct influence on a key global platform with a well-defined, ambitious 3-year roadmap.* Dynamic, collaborative culture where your voice is heard and your work has real impact.* Opportunities for technical and career growth alongside smart, driven teammates.#LI-JH1As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.The US annualized base salary range for this position is $164,000.00-$246,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request. #J-18808-Ljbffr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking Product Campaign Manager with strong business development, integration and communication skills to help develop future programs and product launches. This role offers the opportunity to work with Product Managers, technical leaders, field marketing, and Fortinet sales partners, to drive new product and release initiatives to execution, to effectively deliver successful business outcomes at a global scale. As a Product Campaign Manager, your responsibilities will include: Unify partner program goals & structure to align with product management objectives Streamline partner activities and partner portal under a global initiative Analyze current programs to define updates to the partner program which align Product Training/Certification with business & sales objectives. Develop new programs around top-tier Global System Integrator (GSI) partners Collaborate with product managers, marketing and R&D to balance overall company technical objectives against finite development resources Provide mentorship and guiance to product managers, helping them to understand campaign planning, social media execution and other marketing dynamics, enabling them to effectively market products and reach new audiences via the partner community Interface with Business Intelligence teams to monitor results and drive continuous improvmeent We are looking for: A business development and marketing champion to help a strong technical team to elevate product initiatives within the sales & partner audience A strong communitcator with business, marketing, and social media experience Interest and experience in cybersecurity industry Business Adminstration degree or equivalent industry experience Strong ability to multitask, handle priority shifts, and perform under pressure Willingness to travel to meet global teams, communicate initiatives and deliver results under fast paced and high pressure schedules

Synack's Penetration Testing as a Service platform manages customers' attack surfaces by discovering new assets, pentesting for critical vulnerabilities and gaining visibility into the root causes of security risks. We are committed to making the world more secure by harnessing a talented, vetted community of security researchers to deliver continuous penetration testing and vulnerability management, with actionable results. Synack's PTaaS platform has uncovered more than 71,000 exploitable vulnerabilities to date, protecting a growing list of Global 2000 customers and U.S. agencies in a FedRAMP Moderate Authorized environment. For more information, please visit *************** The Director of Software Engineering, with a specialization in AI, is a key leadership role responsible for the strategic direction, development and delivery of AI-powered products and features. This role focuses on leading engineering teams to deliver innovative and impactful AI solutions, while staying up to speed with the latest developments in the AI space and contributing the definition of AI-centric product roadmaps. Sounds interesting? Keep reading... Here's what you'll do Technical and Tam Leadership: Set technical direction and guide engineering decisions for the delivery of AI-enabled product capabilities, ensuring scalability, reliability, and security. Establish and refine SDLC processes that accommodate for the fast rate of change of the AI technological landscape without sacrificing the overall delivery quality. Ensure the implementation of continuous integration, continuous delivery, and other modern engineering practices. Identify and implement opportunities for process improvement, optimizing development lifecycles and mitigating technical risks. Drive the prioritization of feature delivery, while ensuring the alignment with business goals through the performance indicators evaluation. Ensure ethical AI practices are embedded throughout the development process, addressing concerns like data privacy, bias, and transparency. Champion the culture of collaboration, ownership and engineering excellence throughout the AI engineering organization. Cross-functional Collaboration and Stakeholder Management: Communicate complex technical concepts and project updates clearly and effectively to both technical and non-technical audiences, including senior leadership. Act as a technical authority in customer engagements, understanding needs and ensuring solutions deliver tangible business impact. Collaborate with Product Management to develop the vision, strategy, and roadmap for AI-driven initiatives, aligning with overall short and long term business objectives. Here's what you'll need Strong technical background with extensive experience in software development (10+ years) and delivery of production-grade capabilities. Exceptional software architecture and system design skills. Proven experience in a leadership role, experience managing multiple teams and managing managers (5+ years). Deep understanding of the SDLC and experience with agile methodologies. Demonstrable ability to define and implement processes that result in positive product delivery outcomes. Expertise in AI/ML fundamentals, including model training, optimization, deployment, and monitoring. Experience with cloud computing platforms (AWS, Azure, or Google Cloud Platform) and modern data ecosystems. Exceptional communication, collaboration, and stakeholder management skills. Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Familiarity with industry trends and advancements in AI/ML. Track record of successfully delivering complex AI solutions to enterprise customers. Ability to think strategically and translate business goals into technical solutions. Nice to Haves Master's degree or PhD in Computer Science, Engineering, or a related field. Ready to join us? Synack is committed to embracing diversity. Our people are our strength. Each addition to our team is an opportunity to grow and diversify our ideas, experiences, and viewpoints. Synack strives to be inclusive of all people. As a candidate, Synack cares about your privacy. Please view our candidate privacy policy here. This position has responsibility to ensure Synack's security and privacy posture is maintained. $240,000 - $280,000 Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity, and benefits. For more details about our benefits, please see here. Then for the Employer code, enter: synack