Synchrony Financial jobs in Cincinnati, OH - 159 jobs

**Role Summary/Purpose:** Synchrony Identity and Access Management (IAM) team is seeking an experienced and visionary IAM leader to head the IAM Authentication Technologies team. This individual will be responsible for guiding a team of IAM authentication technologies engineers in designing, developing, and implementing scalable, secure, and seamless solutions across the enterprise. The role requires a strong blend of technical expertise, leadership, and strategic vision to ensure our IAM ecosystem supports business needs, security requirements, and digital transformation initiatives. **_Our Way of Working_** **_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._** **Essential Responsibilities:** + The ideal candidate for this role will embrace the exciting blend of technical expertise, program management, engagement ability and leadership that is required to be successful. + Product owner and thought leader that will own the workforce authentication strategy focused on security and user experience. Communicate and get buy-in on strategy to key stakeholder groups. + Lead teams focused on Synchrony's authentications tools and services including Okta, Yubikey, FIDO2, WebAuthN, Passwordless, and RSA Authentication Manager. + Advance the SSO, Directory Services, and MFA vision by creating business cases that support, quantify, and prioritize product initiatives that deliver the highest value. + Enhance and maintain oversight to Synchrony's authentication policies, standards, and risk metrics. + Maintain technical knowledge of Synchrony's application authentication and authorization architecture. + Understand and implement leading authentication and authorization industry trends, proposing strategies to continually increase Synchrony's authentication security and user experience. + Develop and maintain value driven business relationships through effective needs analysis, program management, customer service and problem resolution. + Champion authentication services by advising other business and technology teams on product capabilities. + Perform Information Security assessments, in conjunction with Sr. Application Security engineers, for key business applications (e.g. high franchise and high financial risk) to determine that the appropriate technical/process solutions are in place to protect assets. + Provide strategic risk guidance for business and technology projects, including the evaluation and recommendation of authentication controls + Identification of potential non-compliance issues, drive appropriate risk treatment, and drive remediation + Act as subject matter expert on Information Security topics during audit and/or regulatory meetings, business requirements reviews, and architecture reviews + Facilitate compliance to defined standards and develop tools to assist compliance + Perform other duties and/or special projects as assigned **Qualifications/Requirements:** + Bachelor's degree in Technology, Risk Management, or equivalent work experience + Minimum 10 years in Information Technology, Risk Management, and/or Information Security + Building, installing, and maintaining security tools and platforms for Information Security + Analyzing log data in order to model cybersecurity threats and discover relevant patterns + Partnering with broader Information Security and operations groups to build tailored solutions for unique problems + Automating team and business processes where possible (through RPA or Python scripts) + Evaluating existing team processes and technologies and applying DevOps principles where possible + Collaborating with technology teams to implement FW rules and Proxy requests for application functionality + Implementing new technologies by building out new Virtual Machines, installing dependencies, application software, etc. + Proactively monitoring platform health and stability + Operating in a Linux or Windows command-line environment to maintain services/applications + Building customized automation workflows or tools using AWS and services like **Grade/Level: 14** The salary range for this position is **170,000.00 - 290,000.00** USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. **Eligibility Requirements:** + You must be 18 years or older + You must have a high school diploma or equivalent + You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process + You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. + New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **Our Commitment:** When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. **Reasonable Accommodation Notice:** + Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. + If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at **************. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time **Job Family Group:** Information Technology

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. not available for immigration sponsorship. GENERAL FUNCTION: Fifth Third Bank's Regulatory Reporting Quality Assurance department is responsible for performing independent and objective review and challenge of the Bank's Regulatory Reporting processes. The Quality Assurance department's scope and activities are focused on Fifth Third's Regulatory Reporting function and other departments/teams who are responsible for or contribute to a regulatory reporting filing. The Regulatory Reporting Quality Assurance program includes the following key components: Review of Foundational Standards, Governance and Oversight Risk assessment Plan and scope of report review coverage End to end transaction testing Review Issue Management identification, tracking and remediation Continuous monitoring of the Regulatory Reporting process Review the cross-report quality control process Responsibilities include executing planning, testing, reporting and wrap-up activities on each quality assurance review of highly complex regulatory reports in accordance with established standards. Individuals in this role work as an individual contributor, often in a team environment, in the given engagements. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensure that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: Participate in the execution of all quality assurance review activities such as planning, testing, reporting and wrap up phases in compliance with the Regulatory Reporting Quality Assurance methodology / standards and within the established timeframes. Work with senior quality assurance staff to design test plans and review test results. Participate in documenting business processes and technology management processes related to the activity/report being reviewed. Execute testing of foundational controls to assess adequacy of control design and operational effectiveness in managing risk. Develop project management skills. Accumulate evidence to support the quality assurance review conclusions through high quality documentation and work papers. Work with senior quality assurance staff to develop findings and recommendations for inclusion in the quality assurance review report. Use knowledge of risk and control concepts and industry trends to identify control deficiencies and recommendation process improvement ideas. Participate in the regulatory reporting issue follow-up processes. Participate in the communication information to management through periodic update meetings, presentations, and quality assurance review reports. Monitor Regulatory Reporting policies and procedures for compliance with Agency issued reporting requirements. Establish, foster and maintain working relationships with peers and supervisory management within the business line and cross-functional lines to support an effective workflow and continuous communications. Deliver value to internal and external customer. Assist in the identification and continuous monitoring of risks and other potential exposures to the Bancorp. Assist in the execution of continuous monitoring activities that effectively assesses changing risk and the impact on internal controls and planned quality assurance review activities. Develop line of business and industry knowledge base and expertise to keep current on existing and emerging issues; apply this knowledge for the benefit of the Bank's risk-based quality assurance review program. Assist management in continuous improvement of the quality assurance review function through special projects and process development activities. Contribute to team effort by willingly sharing knowledge, being open to new ideas, applying knowledge in daily work, and building strong partnerships for learning and knowledge sharing. Perform other tasks as assigned. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Bachelor's degree with a focus on Accounting, Finance or Information Technology. One - two years' bank Audit, Accounting, Financial Reporting or large public accounting firm experience or three+ years' of general financial services industry experience. Banking or financial services experience preferred. Encouraged to pursue CPA, CIA or relevant certification. Proficient with MS-Windows and other related PC applications. Possess the desire and ability to learn mainframe applications and automate data analysis tools and techniques. Strong written and oral communication skills. Demonstrated leadership, coaching and project management skills. Results and goal oriented, possessing sound judgment and ability to apply logical/critical thought processes when developing business solutions. Demonstrated ability to work both individually and in a team environment and display a positive business presence and sound judgment with management and external personnel. Ability to maintain independence and objectivity in all aspects of position. #LI-BP1 Regulatory Reporting QA Analyst At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. This position is based in Cincinnati, Ohio 4 Days in office at 5/3 Bank Madisonville Office Building. We are unable to do remote. This role will be focused on data analytics for our home equity line of business. GENERAL FUNCTION: Responsible for developing analytics and reporting that helps the line of business manage its pricing strategy to meet or exceed revenue goals and capitalize on market share in accordance with corporate goals and objectives. Focus on providing value-added analysis and recommendations to support business growth. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: Lead the development and implementation of best practice pricing by creating and defining the tools, process, guidelines, and standardized reporting that will help define a pricing strategy, set prices, and execute pricing plans to achieve revenue, profit and market share goals. Collaborate with internal partners when appropriate to develop process and analytics that are needed to strengthen baseline pricing recommendations that drive bottom line results. Ensure timely & actionable reports are provided to leadership team, on routine or ad-hoc basis, that story tells product positioning through data visualization and quantitative and qualitative analysis. Produce reporting that helps the LOB operate and monitor performance and KPIs related to profitability production, as well as provide forecasting of future performance. Conduct competitive analysis to assess competitor impacts to localized pricing and promos, market share, and product features / benefits. Define data requirements and resources to support analysis and reporting of overall pricing effectiveness. Synthesize and interpret pricing analytics and present recommendations. Update and monitor pricing posted and communicated across multiple channels. Support continuous improvement of pricing processes. Apply advanced analytical thinking to key pricing issues, including but not limited to the development of demand curves and price elasticity calculations. Improve the use of predictive analytics to proactively manage price Ensures daily pricing in systems is consistent with published rates, importing pricing information and verifying accuracy. Quantify value of products against competitor offerings Create an executive reporting dashboard to communicate impact of pricing decisions MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Bachelor's Degree in Statistics, Mathematics, Economics, or equivalent experience required 3-5 years experience in retail, analysis or pricing preferred Proficient in a wide range of analytical, quantitative, and statistical techniques and tools to derive insights from large, complex data environments Exceptional ability to extract strategic insights from large data sets ffice computer skills required; preference for Microsoft application experience Advanced Excel skills required Experience with statistical analysis software packages (e.g., SAS) required Excellent communication skills: listening, verbal and written Strong organizational, planning, and time management skills Strong work ethic complemented with a positive, can-do attitude Ability to learn company systems and tools Consumer Lending Data Analyst At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under minimal supervision, perform duties that are highly complex and require specialized knowledge of loan and line products as well as collateral documentation. Specialists II are responsible for loan documentation review from internal and external counsel, and processing within stringent timeframes in order to reduce risk of financial loss and reputational risk for the Bancorp. The Specialist II is also responsible to insure all document and collateral perfection requirements have been met in order to satisfy the Bancorp's position and security interest. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs in-depth review of loan packages valued between $50k and $600mm, insuring that all required loan documents are received from the loan closing and properly executed per required credit approval. These documents will vary greatly from loan to loan, due to preparation by various external legal firms. This process review will include loan life-cycle reconstruction, perfection of all new collateral (e.g. file UCC, mortgage recordings, insurance assignments, etc) and the creation/update of collateral records. Identifies any missing required documents and inputs, updates and deletes exceptions on the banks exception system. Proactively communicates issues with RMs, PMs, U/W, BBOs, Branch Managers and Middle Office, External Council, Courthouses, and Federal and State Agencies. Partners with key line-of-business stakeholders to minimize risks in the end-to-end Commercial loan process. Proactive in identifying potential risks and concerns while consulting with management to resolve issues within the guidelines established. Initiates the collateral and guarantor release process in conjunction with appropriate credit approval Works with internal departments during Credit Risk Reviews and Internal Audits regarding loan document questions, tickler monitoring and exceptions. Assists Banking Center and Relationship Manager personnel with questions and information Utilizes complete understanding of state laws related to commercial notes and perfection and full understanding of executed new and renewal loan packages. Conveys ability to negotiate and collaborate with others, initiate action, adapt to change, make difficult decision while considering the risk and accepting challenging assignments. Initiates holds on various Retail and/or Brokerage accounts from intensive review of required legal language contained within loan documentation. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Associates degree or 2+ years' experience of review and/or processing of legal documents. 3 years' experience with a focus on internally and externally prepared loan documentation, collateral perfection, or related work experience. Knowledge of Pre and Post Article 9 rules governing the perfection of UCC related collateral. Knowledge of filing requirements for unique collateral such as equine, airplane engines, assignment of contracts and assignment of membership interests. Knowledge of federally regulated programs such as Reg H, Flood, CIP Strong time management and organizational skills evidenced in previous assignments. Demonstrates an understanding of applicable bank policies and procedures. Strong knowledge of loan documents and requirements. Strong knowledge of commercial lending and loans. Thorough understanding of all Business Banking and Commercial loan products. Thorough knowledge of Business Banking and Commercial Lending Credit Policy/Guidelines. Thorough knowledge of loan documentation, collateral evaluation, lien perfection, local, state and federal regulatory requirements. Strong knowledge of states laws related to commercial notes and collateral perfection. Strong knowledge of B2B, CCAS, AFS, ACBS, Loan Doc Prep System, and other banking systems preferred. Strong personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and Outlook. Self-starter and works with minimal direction. Strong analytical, verbal and written communication skills. Strong negotiation skills. Strong interpersonal skills and team orientation. Ability to meet deadlines under pressure. Ability to appropriately escalate issues requiring problem solving and decision making. #LI-EG1 Cml Loan Post Closing Specialist II M-F 8am-5pm At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Please note: This position is onsite 5 days a week at our Madisonville Office Building located at 5001 Kingsley Drive, Cincinnati, Ohio. We unable to provide remote or hybrid work arrangements. GENERAL FUNCTION: This position takes incoming calls from Correspondent, Retail and Direct Mortgage employees and provides resolution to any technical issue they may have with the mortgage origination systems. This position also interfaces, vendors and Information Technology staff on a daily basis resolving complex customer issues related to the booking of new mortgage loans. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Within appropriate timeframes, answer users' inquiries via telephone and email in a professional and courteous manner concerning system problems. Diagnose system hardware, software, and operator problems and. instruct end users in the use of equipment, software, and/or reference materials. Serve as a liaison between the user and Information Technology ensuring issue resolution by intervening on user's behalf and maintaining ongoing communications and updates between parties. Interface extensively with end users, management, and Information Technology, and occasionally with Data Processing in the resolution or escalation of desktop related problems. Mortgage Systems problems. Perform triage of incoming calls and exercise appropriate judgment in resolving, transferring, and recommending remedial actions to correct problems based on knowledge of system operation. Using available resources, system knowledge, and business and IT partners, troubleshoot and test issues or defects reported and exercise appropriate judgment in escalating problems of a more complex nature to more senior staff and/or Information Technology. Maintain accurate records, procedures, and call logs for department and management reporting. Properly complete the appropriate defect reports, tickets, or forms used for customer reported issues adhering to departmental policies and procedures. Accurately assess and perform mortgage change requests, and setup/changes to vendor, branch, and insurance companies. Continually learn and develop knowledge of Mortgage systems, products, and processes. Participate in team projects and engagement initiatives, act as a team leader for assigned projects, and mentor and train more junior employees. Assumes additional responsibilities as assigned. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High school diploma or equivalent required. Associates degree in related field preferred. A minimum of 2 year of customer support, call center, contact center preferred. Previous technology related industry experience preferred. Deadline and task-driven with ability to multi task. Excellent verbal and written communication skills. Strong analytical, attention to detail, and problem solving skills. Good leadership, initiative, and interpersonal skills. Ability to work independently, as well as in a team environment. Excellent customer service skills. Basic knowledge of computer hardware/software concepts and a working knowledge of Microsoft products. Basic Mortgage knowledge preferred but not required. Systems Support Specialist-Onsite Cincinnati, Ohio At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. not available for immigration sponsorship.** GENERAL FUNCTION: The Credit Risk and Strategy Analyst uses various analytical frameworks and modeling techniques (including decisions trees, logistic and linear regression, machine learning) to generate insights and strategies that drive the bottom-line profitability of various banking products and customers. The role requires an understanding of the intersection of consumer behavior, business drivers and data-driven decision-making to solve problems and influence business strategy. The Credit Risk and Strategy Analyst will provide recommendations that could impact product design, pricing, segmentation and marketing, credit, fulfillment and customer experience. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: + Gather and prepare complex data for modeling and analysis + Develop and execute models, segmentation and policy in market + Project business impacts and monitor and track against the commitments + Create and present convincing business cases to support recommendations + Design tests to generate insights and improve understanding of our customers + Effectively lead project teams in a highly matrixed environment + Communicate effectively with senior leadership + Perform adhoc portfolio analysis in a fast paced and dynamic business environment MINIMUM KNOWLEDGE, SKILLS & ABILTIES + Bachelor's degree in quantitative discipline (e.g. science, technology, engineering, math, or economics). + Master's degree in quantitative discipline (e.g. statistics, data sciences, business analysis, finance, mathematics, or economics) preferred. + Minimum 3 years of demonstrated analytical experience. + Experience in data mining and analysis using SAS or SQL, Python, R and ML + Experience with quantitative marketing and market research techniques + Ability to develop and design tests that are statistically grounded + Demonstrated management, leadership and interpersonal skills. + Strong product management, design and development skills. Credit Risk and Strategy Analyst At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. not available for immigration sponsorship. The Capital, Resolution & Recovery Analyst - Governance will support the development and implementation of strategies to ensure the organization's financial stability and compliance with regulatory requirements. This role involves assisting with governance and reporting for capital planning, resolution planning, and recovery planning processes, which seek to mitigate risks and enhance the organization's resilience. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Duties & Responsibilities Capital Planning, Resolution Planning, and Recovery Planning: Assist in the preparation and maintenance of governance and reporting materials related to capital planning, resolution planning, and recovery planning in line with regulatory standards. Support stress testing procedures, policy development and maintenance. Support resolution planning and recovery planning procedure and policy development and maintenance. Collaborate with finance and risk management teams to develop and ensure adherence to project plan for capital planning, resolution planning and recovery planning processes. Collect and organize information from various departments to support ongoing governance process. Risk Management: Identify and assess risks related to capital, resolution, and recovery planning. Stay informed about regulatory changes and industry best practices. Provide support in developing risk mitigation strategies and recommendations. Minimum Knowledge, Skills And Abilities Required Bachelor's degree in finance, Economics, Business Administration, or a related field. Minimum of 2-3 years of experience in capital planning, resolution planning, recovery planning, or a related field within the financial services industry. Basic understanding of regulatory requirements and guidelines related to capital, resolution, and recovery planning. Strong analytical, problem-solving, and communication skills. Proficiency in financial modeling and data analysis tools. Ability to work collaboratively in a team environment and manage multiple tasks. Exposure to working on projects with strong attention to detail and accuracy. Prefer proficiency in PowerPoint or in presentation creation tools. #LI-BP1 Capital, Resolution & Recovery Analyst - Governance At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Member of a highly productive, industry leading team of treasury professionals. Responsible for business development (new and cross-selling), client service excellence, client retention, and client consultation. Revenue growth and client retention are paramount. Self sourcing, networking externally, and partnering with key team members (within the local affiliate and/or group) to drive business. Responsible to prospect with internal partners. Work with a One Bank team to understand clients and prospects business environments, strategies, and industries to best determine the financial needs and appropriate working capital management solutions to provide. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Must be able to persuasively articulate Fifth Third's value proposition to both internal and external clients to influence the outcome within the sales process. * Demonstrate ability to identify client needs and the ability to present working capital solutions to clients and prospects. * Demonstrate ability to understand payment and commerce solutions/ processes. * Demonstrate proficiency in knowledge of all strategic TM solutions and their benefits to our clients. * Understand competitions' capabilities and gaps and how to position 5/3's services against them. * Prepares and deliver quarterly client service reviews to clients. * Expected to develop personal relationships with C-suite and senior management decision makers at client and prospect organizations. * Devise and execute a plan to exceed sales goals. * Accountable for the development of a sales pipeline of both new and cross-sell opportunities and appropriately managing those to a win/loss decision. * Actively manage a pipeline using the CRM tool. * Maintain lines of communications with RMs individually and as a group. * Review sales goals with RMs and ensure RMs are advised of calling strategies. * Educate and advise RMs of new TM product development initiatives. * Assess knowledge level of individual RMs and bring each up to a minimum standard. * Partner with RMs to provide recommendations on sales opportunities to include sales to new prospects and cross-sell opportunities to existing clients. * Work closely with assigned client specialists to ensure excellent client service on an on-going basis. * Assist with general bank communications to clients. * Take ownership and deliver timely resolution of client issues. * Develop knowledge of internal resources for accurate response to client issues. * Understand and communicate implementation time-line to align with client expectations. * Ensure proper account documentation and all requisite agreement execution. * Communicate recurring or serious product issues to management. * Recommend viable solutions to improve client service. * Understands, appreciates, and promotes the history of 5/3 Bank, its financial position, operating model and commitment to a positive client experience. MINIMUM KNOWLEDGE AND SKILLS REQUIRED: * Undergraduate degree is required. * MBA or advanced degree is desirable. * CTP certification is strongly encouraged. * Minimum of 2 years Wholesale/Commercial Banking experience, prefer at least 1 to 3 years of experience in a financial services sales environment is preferred. * Demonstrated record of consistently exceeding performance goals. * Possess a strong desire to constantly strive to improve oneself. * Must have strong client interaction skills and has demonstrated the ability to influence the outcome of a sales process. * Requires the aptitude for powerful presentations and negotiation skills with internal and external clients. * Demonstrated ability to articulate the benefits of strong working capital management solutions to clients. * Proven product and sales knowledge sufficient to help mentor new team members. * Demonstrated knowledge of a wide array of treasury management products. * Excellent oral and written skills. * Basic proficiency in PC software (MS Office). * Technical Treasury Management competencies. * Understanding of Treasury Management products and solutions. * Ability to build new & existing client relationships. * Ability to evaluate client needs. * Basic understanding of financial statement analysis. Treasury Management Officer III At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Works with Default & Collections Management to organize the delivery of files for various individual loan audit requests. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Attend audit meetings and execute on document requests from staff and LOB owners. Work from checklists to prepare files for audit or quality review. Make copies, ensure required documents are included, etc. Responsible for preparation, quality check and delivery of regulatory file submissions in accordance with agency requirements and company standards. Organize and maintain file components associated with a regulatory audit. This may include, but not exclusive to, setting up file templates, scanning, printing and indexing. Responsible for all aspects of the file submission process and/or submission of file components for internal review and signoff, and for submission to regulatory authorities. This includes all operational tasks including formatting, editing, reviewing, publishing and archiving (paper and electronic) as applicable. Ensure and confirm that all documentation and records are available for review and are in order. This may include but is not limited to the foreclosure and bankruptcy process. Communicate effectively with clients via phone, email and client websites to ensure all information needed is received to expedite the audit process. Random spot checks of files pulled for audit for accuracy. Create inventory list of items delivered to audit requestor; track delivery and receipt. Organize delivery of requested docs, files, etc. to Audit or Quality Teams. Perform random monthly checks of files for accuracy and content of prepared file. Report results of audits, troubled files, etc. Identify gaps of audit process to prepare for next audit. Enter and retrieve data from Central File Room and foreclosure tracking systems as needed. Create and maintain tracking spreadsheets, certification tracking and exception tracking. Pull and certify files for review according to pertinent investor requirements. Retrieve notes from system notes to augment file documentation as requested. Prepare original document for delivery to the collections area so foreclosure proceedings can begin. Prepared documents and files for image processing when necessary. Assist in cataloging documentation for imaging. Operate various office and imaging machines. Perform general housekeeping in the department and in file room. Meet and maintain production standards for File room activities. Perform all work in accordance with established safety procedures. Perform any other duties as assigned. SUPERVISOR RESPONSIBILITIES: None. MIMIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High school diploma or equivalent. (Some college preferred). Strong organization skills and attention to detail with the ability to prioritize. Prior PC experience to include moderate to advanced Excel, Word and Access. Ability to work under moderate supervision; self-motivated. 1-2 year relevant experience; familiarity with mortgage servicing documents. Must be able to work efficiently in DokTrak, Ace, Mortgage Serv, UniFi, and Nautilus. Good verbal and written communication, spelling, grammar and typing skills. A general expertise of all documents that would be requested by internal and external agencies for compliance reviews. Audit File Preparation Specialist(Entry Level Position) At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under minimal supervision, oversees and coordinates time sensitive projects, resolves ATM hardware and software problems, provides technical troubleshooting expertise to multiple layers of management as well as external vendors. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. DUTIES & RESPONSIBILITIES: Provides problem resolution for hardware communication issues, moderate to complex ATM software issues, and technical setup configuration issues. Interface with network control, device support, network command center, information technology, retail, cash management, and ATM processor. Analyze and evaluate recurring problems using terminal availability reports, online systems, internal and external reporting to make improvements in ATM availability. Diagnose ATM hardware, software, configuration, and procedure problems and take corrective action. Manages medium to complex projects involving upgrading of ATMs including hardware, software, and communications equipment. Provide phone support for service vendors and financial center staff. Assist with ATM data analysis and reporting as needed. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Two to four year college degree or equivalent work experience. Minimum three to five years of ATM or communication related experience. Ability to analyze hardware, software, network or procedural problems and resolve them. Detailed knowledge of ATM hardware, software, and electronic dispatching. Adept with Microsoft Office product suite including Excel, Word, Outlook and PowerPoint. Excellent organizational and computer skills. WORKING CONDITIONS: Normal office environment with little exposure to dust, noise, temperature and the like. Extended viewing of computer screen. Some local travel. Extensive telephone communication. All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. ATM Network Analyst At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Director, ABL Portfolio Management participates in the execution and achievement of the Fifth Third Commercial Bank's Asset Based Lending (ABL) strategic initiatives through day-to-day relationship management of a complex portfolio of ABL customers. The Director, ABL Portfolio Management is the primary member of the ABL coverage team, managing all aspects of the ABL transaction. Directors are expected to be intimately involved in in the deal process, making recommendations on appropriate credit structures, pricing, etc. Directors are directly accountable for managing a complex portfolio of accounts through their review of financial statements, collateral reporting (including borrowing base certificate analysis, appraisals of M&E and Real Estate along with any additional 3rd party work such as Field Exams), proactive monitoring, and partnership with the appropriate Relationship Managers. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Manages the ongoing credit risk of a complex portfolio of ABL relationships and participates in portfolio meetings with senior management. * Develops and maintains external relationships with assigned customers, including regular client meetings and business development calls, helping to ensure customer satisfaction and retention. * Should be able to independently attend client meetings with assigned clients. Work with manager on complex/most complex clients and workouts. * Ensures ongoing customer satisfaction through managing both the loan structure and customer interface with line and support functions who service their accounts. * Develops and maintains internal relationships with the coverage team including Relationship Managers/Credit Risk Officers. * Develops and executes appropriate strategies for problem clients without supervision * Maintains up to date trend cards/portfolio review forms, credit files and legal files through our departments' resources. * Capture and document credit decisions, conditions, and modifications. * Notes negative trends early and strategizes best solutions for bank, through maintaining trend cards/portfolio review forms, preparing and presenting credit write-ups and watch asset reports. * Consistently evaluate/update risk rating analysis including overall ratings, PD and LGD. * Monitors timeliness of reporting, tickler information and ensures bank has accurate information to make decisions and be expert on the accounts and their credit files. * A focus on continuous learning to keep up with ever-changing market dynamics. * Should have a understanding of the ABL legal environment including a basic understanding secured transaction laws and creditor rights and shows a strong interest in further developing that knowledge. * Mentor to more junior team members including Credit Analysts, Associates and Principals * Performs additional job related duties as assigned. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive performance feedback. Developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Bachelor's degree in Business (e.g. Business Administration, Finance, or Accounting). * 8 years credit analysis and/or loan review experience in Commercial Banking. * Minimum 6-7 years of experience in an Asset Based Lending environment, in underwriting or field examination, or as a loan officer; or equivalent combination of education and experience. * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. * Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Advanced analytical skills, critical thinking and verbal and written communication skills. * Professional presence (client-facing). * Experience managing an advanced commercial client portfolio with a degree of complexity. * Ability to partner with all deal stakeholders including clients, relationship manager and credit teams. * Expertise in financial and risk analysis, including financial modeling. * Demonstrated expertise in using effective problem solving. * To perform this job successfully, an individual should have intermediate knowledge of Word and Excel spreadsheet software. Proficient with technology and ability to learn new applications. WORKING CONDITIONS: * Normal office environment with little exposure to dust, noise, temperature and the like. * Extended viewing of a CRT screen. * Some travel required. All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. Director, ABL Portfolio Management Total Base Pay Range 94,500.00 - 203,200.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Rosemont, Illinois 60018 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Performs a wide range of duties relating to the origination of residential 1st mortgage loans for outside referrals. Meets standards and objectives defined by management for mortgage loan sales and cross-selling objectives. Assumes overall responsibility for the residential mortgage loan from application to closing. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Develop referral contacts (realtors, builders, professional and personal contacts). * Maintain knowledge of Fifth Third Mortgage Company's policies and procedures. * Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines. * Follow defined protocol for escalation exceptions. * Take applicant applications by completing Fannie Mae form 1003 on the laptop. * Utilize the laptop for communication and access of daily rates, applicant credit reports, Loan Prospector responses and transmitting the loan to LOMAS. * Collect appropriate documentation from each applicant and deliver loan package in the time frames set by management. * Manage pipeline for all originated loans through closing and complete required management reports. * Communicate with branches and/or applicants of providing timely updates and progress reports. * Maintain high levels of customer service while managing each applicant's and support staff's expectations. * Attend and participate in all Consumer Lending meetings as required by management. MINIMUM KNOWLEDGE AND SKILLS REQUIRED: * High school diploma or equivalent mandatory. Four-year college degree preferred. * Knowledge of conventional and/or government lending guidelines. * Knowledge of residential mortgage processing, underwriting, and closing procedures. * Knowledge of federal lending regulations governing real estate lending. * Demonstrated organizational skills. * Strong written and verbal communications skills. * Demonstrated teamwork and customer service skills. * Proven computer skills. * Basic sales technique skills. * Strong desire to excel in a competitive environment. * This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Mortgage Loan Officer At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Wilmington, Ohio 45177 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. General Function: This position focuses on payment processing; including ACH, wire transfers, and instant payments, primarily through API-based solutions. Responsibilities include designing processes, writing procedures, training internal teams, and identifying opportunities for continuous improvement and driving positive change. A critical team member in project delivery, collaborating with stakeholders across business and technology to ensure efficiency, compliance, and positive customer experience. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Essential Duties and Responsibilities: + Possess solid knowledge of the Commercial business line including strategy, business plans, products, processes and revenue streams. + Serve as a subject matter expert for payment processing, including ACH, wire transfers, and instant payments, with a focus on API-based solutions. + Design and document clear, user-friendly, and efficient procedures, workflows, SOPs, and training materials for payment flows, ensuring compliance, accuracy, and scalability. + Train team members on processes, tools, and reporting techniques to improve operational efficiency. + Review, research, and provide information and solutions for payment-related inquiries. + Create and maintain operational reporting to identify trends, monitor volumes, and recommend product enhancements. + Collaborate with line of business, operations, and technology teams to define requirements and deliver innovative processes and solutions. + Identify opportunities for continuous improvement with an emphasis on automation, risk control, and customer experience. + Assist in project planning, work assignments, and target dates; manage special projects and produce insightful reporting. + Manage special projects as assigned. Minimum Knowledge, Skills, and Abilities Required: + Bachelor's degree with an emphasis on MIS, Finance, Business, or equivalent combination of education and experience. + Minimum 2-4 years of experience in Banking, Systems or Operations; project management experience preferred. + Strong understanding of ACH, wire, and instant payment systems; familiarity with API integrations. + Knowledge of payment network rules, operational process, and technical communication protocols. + Proficiency in Windows based software programs (Outlook, Word, Excel, PowerPoint, Visio). + Excellent analytical skills, written and oral communication skills, and presentation skills. + Ability to design processes, write procedures, and train teams effectively. Newline Commercial Business Analyst II Total Base Pay Range 53,400.00 - 109,500.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. not available for immigration sponsorship. GENERAL FUNCTION: Responsible for establishing policies and implementing procedures to ensure accurate, timely and compliant completion of External Regulatory Reports. Manage staff to ensure the development of personnel with the required skill set, knowledge and experience to meet reporting standards. Provide guidance throughout the Bancorp as regulatory matters are applied to the various business activities. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Manage staff to ensure the requisite knowledge is developed to ensure Regulatory Reports are completed in compliance with Regulatory Standards. * Recruit new staff from internal and external sources. * Monitor and encourage continuing education specific to the essential duties and skills required for staff. * Develop work assignments that are challenging, meet established goals and improve work processes. * Ensure ongoing communication of organizational activities so that issues are identified and addressed. * Provide clear communication on performance evaluation and career development. * Ensure that policy/procedural changes are clearly communicated to staff on a proactive and timely basis. * Develop policies and implement procedures to ensure External Regulatory Reports are prepared in compliance with reporting standards and filed in a timely manner. * Coordinate the compilation of regulatory report instructions, guidance and reference materials. * Develop reporting policies that ensure compliance with reporting instructions, identify reporting sources and outline procedures used to complete the reporting process. * Implement procedures that ensure compliance with the rules and standards issued by the regulatory agencies for accurate completion of regulatory reports. * Review completed reports for technical accuracy, completeness and historical comparability. * Consult with organization members to provide technical regulatory guidance and gain an understanding of new business activities that may impact Regulatory Reporting. * Participate in organizational projects related to new business activities and proactively engage others to gain an understanding of existing business processes. * Provide Regulatory Reporting guidance to organizational projects and to seek automation in the reporting process. * Review technical regulatory subject matter to serve as the organization's Regulatory Reporting subject-matter expert. * Monitor the regulatory agencies websites for emerging issues, regulatory and supervisory updates and new regulatory opinion letters. * Review proposed regulatory reporting changes in order to provide comments on the application of the proposals to the organization. * Responsible for developing and maintaining appropriate relationships with the Regulatory Agencies. * Ensure effective communication is maintained between the regulatory staff and the Agencies. * Ensure that Agency inquiries are promptly responded to and technical issues are communicated to the Agencies for interpretation and opinion. * Assist in Regulatory Examinations by providing historical data, work-papers and detailed explanations when applicable. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Bachelor's Degree in Accounting, Finance or Economics, or equivalent work experience required. * CPA Required. * Minimum of 10 years of accounting related experience. * Banking or accounting related experience required. * Supervisory experience preferred. * Proficient in spreadsheet applications such as Excel, Microsoft Word, etc. Demonstrate ability to learn and understand mainframe systems. * Excellent communications, organization and follow up skills. * Excellent people/relationship building skills. #LI-BP1 Regulatory Reporting Manager At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Evaluate, design and implement technology solutions to build and progress technology strategies with a line of business. The incumbent will work with third party, purchased software aligned with Finance and Accounting LOB. Will have responsibility to work with vendor to understand upcoming changes, how the software fits into the technology roadmap and design plans to ensure business continuity and effectiveness. Understands the bank's systems, how they are configured, how we need to reconfigure to meet the changes. In this agile squad we work closely with the product owner to ensure user stories are defined appropriately to develop effective technology solutions. All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: Be the main liaison with software vendor(s) for systems utilized by a particular line of business Stay abreast of upcoming changes and enhancements in vendor's software and how those changes will impact the business. Work with the line of business to design solutions to incorporate software changes and effectively work with business partners to ensure effective implementation Understand the business technology roadmap and make recommendations on continued utilization or elimination of current third party software solutions. If working on an agile team work closely with product owner to ensure that user stories have enough specificity and clarity for the software developers to effectively meet customer needs. Implement and maintain new features and capabilities while continuously improving the quality of our technical products and services Implement and maintain new features and capabilities while continuously improving the quality of our technical Follow industry and organizational best practices and standards, and participate in company communities of practice to continuously refine and communicate them. Contribute to a culture of continuous improvement. Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions Keep up with technology trends and innovations in your field(s) of practice Provide operational support and troubleshooting for your team's products and services Delivers outcomes aligned to the product roadmap and to the Objectives and Key Results. Provide coaching, mentoring, and training for new or less experienced team members SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED: Bachelor's degree in a relevant technology field or equivalent combination of education and work experience. Six+ years of engineering or other IT work experience relevant to the position. Strong problem-solving and communication skills. Willingness to work in a highly-collaborative environment. Solid understanding and significant experience with modern software development practices, tools, and/or hardware technologies. Solid understanding of IT security best practices. Expertise in one or more technical and/or functional domains relevant to the position. Experience designing, implementing, and supporting complex technical solutions. Technical skills per the specific position's requirements. Lead Platform Engineer - Finance IT, Financial Reconciliation Squad At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Serves as the primary Wealth Planning expert and resource for high net worth prospects and client relationships involving complex financial issues and strategies, typically including multi-generational trusts, closely held business entities, corporate executives, and private foundations. Provides professional consulting / advisory services to clients through the development, delivery and implementation of a customized wealth plan, which includes proactive, high impact, multi-generational planning solutions based upon each client's facts and circumstances. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Responsible for delivering customized wealth plans, which include proactive, high impact, planning solutions based upon each client's facts and circumstances. * Provides professional consulting / advisory services and solutions to clients through the development, delivery and implementation of advanced planning techniques: (estate, tax, insurance, option, investment, retirement). * Reviews all client deliverables for which planner is the lead. * Plays a major role in the sales process in acquiring significant relationships: Identifies issues and planning opportunities for review and discussion with the client and the client's advisors. * Conducts research related to the use of various complex tax and estate planning strategies under consideration by clients and develops financial modeling and flowcharts to demonstrate the economic impact of the strategies. * Delivers the wealth plan to clients and their advisors in a clear and understandable manner and responds to their questions. * Develops proactive, reciprocal calling and referral relationships with client relationship managers and sales officers to create strategies and opportunities for high net worth client base. * Coaches and counsels RMs on financial planning strategies via formal training or as part of client relationship reviews. * Develops and expands relationships with centers of influence, such as attorneys and CPAs, resulting in additional business opportunities. * Assists with development and presentation of training programs: * Must be able to converse with clients, their advisors, and RMs convincingly. * Maintains knowledge of complex, advanced planning techniques and relevant legislative, regulatory and case law changes. * Attends community and/or industry-specific forums, conferences and/or meetings in order to broaden relations, network and continually deepen knowledge of trends, practices, products and competitors. * Participates actively in community affairs and professional associations. * Displays the ability to be highly effective in a team-oriented environment and to build relationships based on added value, not title or authority. * Supports a proven track record of successfully collaborating with and influencing management and peers to support growth and financial results. * Participates in the ongoing development of the wealth planning process. * SUPERVISORY RESPONSIBILITIES: * Responsible for providing Wealth Planning Analyst and Planners timely, candid and constructive feedback; develop Analysts and Planners to their fullest potential and provide challenging opportunities that enhance employee career growth; recognize employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Bachelor's degree required. * CFP, JD, or CPA, or LLM required. * 10+ years in financial and/or estate planning related work, preferably at a high quality professional financial services company or firm. * High level of technical expertise in estate, tax, option, retirement, insurance, investment and cash flow/capital needs planning analysis. * Advanced listening, written, and oral communication skills. * Experience in sales and/or marketing. * Resourcefulness in finding creative solutions. #LI-TC1 Senior Wealth Strategist At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Boca Raton, Florida 33433 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. is based in Cincinnati, Ohio. We are unable to do remote on this position. GENERAL FUNCTION: Under minimal supervision, complete complex customer research related to escrow analysis, tax and insurance for mortgage, consumer, auto, lease and commercial accounts. Work with tax and insurance vendors for mortgage, consumer, auto, lease and commercial accounts as well as customers to ensure tax/insurance related issues are resolved timely. DUTIES & RESPONSIBILITIES: * Handle complex calls with customers related to escrow analysis, tax, insurance, PMI and FHA. * Act as key contact for Office of the President and other 3rd party agency complaints. * Assumes a high level of responsibility in resolving escalated research issues related to customer accounts. Trains new employees and employees from other areas on various insurance, tax and analysis functions. Able to assist with quality audits and vendor management. * Responds to assessments from QC & compliance departments. * Work the monthly trial balance analysis report, payment change & surplus reports (monitored by FDICIA and Sarbanes Oxley) to ensure customers mortgage payments are adjusted in accordance with RESPA guidelines. * Review & document any accounts with payment increases or decreases that fall outside of the established escrow parameters. * Complete the daily shortage payment reports to ensure that customer's payments are adjusted correctly. * Complete monthly exception report to clear any error that would prevent the annual analysis. * Work exception reports from escrow vendors to ensure the timely completion of payment processing for monthly transactions, monitored by FDICIA & Sarbanes Oxley. * Prepare wires to outsourced providers of tax and insurance. * Complete weekly audits of outsource providers to ensure proper compliance with Federal, investor and Bancorp requirements. * Review, approve or deny & pay claims for tax provider that result in 5/3 charge offs. * Work closely with venders, customers, tax agencies, insurance companies & affiliates on customer services issues relating to escrow processing; make appropriate account adjustments to correct improper escrow line set-up issues. * Work w/ Title Agencies to file claims on incorrect legal descriptions they provided and to also get corrected legal descriptions & title commitments to secure the bank's asset. * Track & recover corporate advance utilized to clear incorrect escrow payments. * Process daily correspondence & send to vendors in overnight transactions. * Complete customer requests to add, delete & reanalyze escrow accounts. * Clearly explain customers escrow analysis statements, involves detailed mathematical understanding and calculations. * Research insurance & tax issues that create overages & shortages on customer accounts. * Ensure monthly analysis checks & statements are mailed to customers in accordance with RESPA guidelines. * Work w/ default to ensure accounts coming out of bankruptcy & loan modifications are analyzed w/in 30 days according to RESPA requirements. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Associate's Degree or equivalent combination of training and experience in related field. * Minimum 2-3 years related experience required. * Knowledge of the fundamental concepts related to mortgage, consumer, auto and lease and the ability to apply that knowledge in a quality control function. * Basic knowledge of the Bank's, Investor's, Government and Underwriting Program requirements. * Basic knowledge of all documents used by the Bank in the origination of FHA, VA and conventional loans. * Knowledge in Microsoft Outlook, Word, Excel and Access (or equivalent database reporting programs). * Strong Customer Service Skills. * Strong verbal and written communication skills. * Strong analytical skills. * Ability to work efficiently with a low margin of error. * Ability to work independently and meet deadlines. Mortgage MP Escrow Specialist II At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Performs entry level duties related to processing and storage of deposit support records/documents in Depositor Services. Duties include but are not limited to filing, research, and customer account maintenance. Assists with centralized tax processes such as Tax Form W8/W9 Processing; Federal and State Interest Remittance Processing, IOTA/IOLTA Processing, ECIF Duplicate Suspect Review, and other customer information/tax profile support. Obtain, analyze, verify, and key data as needed into online systems. Take appropriate steps to obtain missing information. Maintain up to date standards and practices of IRS reporting information. Assist with the internal call center for financial centers for all customer profiles, information reporting, and tax withholding questions as needed. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure accuracy and timely processing of all tasks including but not limited to envelope stuffing and branch capture bag handling, statement reconstructions, and verification of deposit requests while maintaining set service level agreements and productivity standards. Process and review tax forms and functions such as W-8's, W-9's, B-Notices, and C-Notices, Backup Withholding, Interest Remittance to State/Federal Governments, IOLTA Remittance, ECIF Duplicate Suspect Review, IRS Reporting and Year End Reporting as necessary for customer accounts. Check documents and system records to assist various departments. Protect customer information by following all procedures and regulations. Provide top-tier customer service to internal and external partners. Participate in efforts to enhance customer experience. Sort incoming mail and prepare outgoing mail and packages. Keep documents organized and labeled in storage rooms. Use vendor systems for offsite storage. Report issues to management and suggest improvements. Participate in UAT production testing driven by the business analyst team to provide feedback on process improvement projects. Occasionally assist with training peers on department processes and functions. Learn and assist with other department processes and perform other duties as assigned SUPERVISORY RESPONSIBILITIES: None MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: High School Diploma or equivalent. 2-4 years professional experience Ability to stand for long periods of time and work in close quarters. Experience filing and retrieving documents. Previous depositor services or banking experience preferred. Detail oriented. Strong written and verbal skills. Proven computer skills. Demonstrated organizational skills. Ability to work independently and in a group environment. WORKING CONDITIONS: Normal office environment. Extended viewing of computer screens. Ability to lift 25 pounds frequently. #LI-EG1 Depositor Services Processing & Support Specialist I M-F 8:30am-5pm At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information. The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank. By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst's goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: Dispute Filing: Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning. Documentation: Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting. Risk Assessment and Compliance: Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards. Escalation: Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable. Customer Service: Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally. Training and Guidelines: Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager. Performance Metrics: Quality: Maintain a high level of accuracy in dispute filings and documentation, measured through internal audits and quality assurance reviews. Conformance: Adhere to the provided daily schedule, including punctuality and attendance, measured through adherence reports. Sentiment: Ensure positive customer experiences, measured through speech analytics and sentiment analysis. Average Handle Time: Efficiently manage call durations to meet the average handle time targets, measured through call center performance reports. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED: One to three years of experience in Disputes, Fraud, Banking, or a related field preferred. Associate's degree or equivalent work experience. Strong analytical, problem-solving, multi-tasking, and conflict resolution skills. Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers. Excellent teamwork, interpersonal skills, and relationship building skills. Proactive in identifying potential concerns and following up to resolve such issues. Strong attention to detail and organizational skills. Ability to work under pressure and meet deadlines within regulatory timeframes. Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints. Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls. Dispute Intake Analyst At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.