Synchrony Financial jobs in New York, NY - 47 jobs
SVP, Chief Credit Officer Home & Auto Platform
Synchrony 4.4
Synchrony job in New York, NY
**Role Summary/Purpose:** The SVP, Chief Credit Officer H&A Platform will spearhead the credit management efforts for all Home & Auto clients. The CCO will play a critical role in leading the credit strategy, risk management, and decisioning framework for Synchrony's home and automotive lending portfolios. This executive will ensure the platform's credit quality aligns with corporate risk appetite while supporting growth ambitions and delivering an exceptional customer experience.
Key responsibilities include ensuring the financial integrity of deal pricing by managing credit and fraud loss exposures and delivering targeted returns for H&A clients. The role encompasses comprehensive credit and operational risk assessments, delinquency and loss mitigation strategies, portfolio performance monitoring, and active contribution to credit and fraud strategies within Acquisition and Account Management functions. As the primary credit risk liaison, this role collaborates closely with H&A platform clients, the Home & Auto Platform CEO, and commercial leadership to align credit risk strategies with overall business objectives.
**_Our Way of Working_**
**_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._**
**Essential Responsibilities:**
+ Responsible for managing portfolio credit and fraud losses as well as portfolio returns
+ Provide the guidance to all H&A portfolio credit managers in managing credit and fraud losses and driving prudent growth for SYF and our clients
+ Work closely with the partners to minimize both Synchrony's and the partners' risk, while continuing to grow all H&A clients.
+ Oversee and lead all credit related activities that support both the business development team and pricing team for all potential prospect clients and existing renewals across all SYF clients
+ Work effectively in the cross functional leadership team to drive prudent growth and client satisfaction delivering safety and soundness in all H&A clients.
+ Prepare and deliver client facing and leadership team presentations to facilitate informed decisions.
+ Coordinate planning cycle with client teams to ensure consistency in business plans
+ Responsible for providing clear guidance to the organization on risk appetite and prudent growth.
+ Maintain effective and credible challenge of critical decisions and business processes.
+ Perform other duties and/or special projects as assigned
**Qualifications/Requirements:**
+ Bachelor's Degree and 12+ years of experience in consumer risk management, credit management, or similar role; in lieu of a degree 15+ years of experience in consumer risk management
+ 10+ years' leadership experience in enterprise portfolio credit risk management for consumer accounts
+ 4+ years of experience interacting and engaging with clients/partners directly or via strategy design and deployment to achieve business objectives
+ 7+ years of experience guiding development of Consumer Credit Risk Strategies
+ 2+ years of experience with SAS/SQL or other data analytics tools
+ 8+ years' experience managing professionals
+ Significant travel required (may be 50%+)
+ **Ability and flexibility to travel for business as required**
**Desired Characteristics:**
+ Master's Degree or MBA with advanced analytic focus, or equivalent
+ Strong overall knowledge of card business including risk, collections, operations, marketing and finance - to understand integration of and impact on credit decisions
+ Strong Financial Analysis skills; ability to assess/understand the impact of credit and underwriting decisions and implementation on portfolio performance
+ Experience leveraging data to engage, influence and share a compelling story to various levels within the organization and with the client
+ Effective leadership and talent management
+ Ability to communicate clearly and leverage critical thinking
+ Use of advanced technical & analytical competencies in driving effective strategic goals within a significant functional area
+ Familiarity with consumer and commercial lending products and practices Experience operating at a strategic level as part of a senior leadership team
+ Strong industry and business knowledge including fundamental knowledge of P&L and Credit Products and Lifecycle
**Grade/Level: 16**
The salary range for this position is **235,000.00 - 390,000.00** USD Annual. This position is also eligible for an Annual Incentive Plan target of 30% of salary and an Annual Equity target of 30% of salary.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
**Eligibility Requirements:**
+ You must be 18 years or older
+ You must have a high school diploma or equivalent
+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
**Our Commitment:**
When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.
**Reasonable Accommodation Notice:**
+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at **************. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
**Job Family Group:**
Credit
$166k-233k yearly est. 6d ago
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Senior Specialist, Product Experience Design
Mastercard 4.7
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Product Experience Design
Job description
The Services New Product Development team within Mastercard Foundry drives innovation in B2B and B2B2C digital products, leveraging Mastercard data and data modeling capabilities to develop, validate, and de-risk user-centric solutions for complex business challenges. We are looking for an experienced Product Designer passionate about joining our rapidly growing, highly-innovative New Product Development team to deliver innovative, user-centered product experience solutions for net-new data products with in-depth knowledge and experience of product design.
You will collaborate within a cross-functional team, including data scientists, engineers, product managers, and other subject matter experts. Together, you will contribute to the rapid iterations of B2B and B2B2C data product concepts, prototypes, and MVPs (Minimum Viable Products), de-risking solutions by testing and validating desirability, usability, and feasibility. Each design and development cycle follows a rapid design-test-redesign process, ensuring continuous user feedback and optimization within business and technical constraints. Our products delivered as web-, mobile- applications, and voice interfaces, including dashboards with widgets, chatbots, CMS, and more, all in service of solving complex business challenges encountered by our customers.
------
Role
- Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
- Help define the next generation of data and data-driven products - and through doing so, help shape the future of Mastercard and its growth
- Help de-risk the net new data product concept by conducting user research or assisting technical experiments to validate desirability, usability and feasibility.
- Design product solutions to present complex data in a meaningful and digestible way.
- Participate in "Design Thinking" workshops - collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
- Work on future state conceptual designs, driving experimentation that improves the quality of product design overall.
- Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences.
- Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies.
- Explore the "art-of-the-possible"
- Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers.
- Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base.
All about you: Required Experience / Knowledge / Skills (Core)
Interaction Design:
- Experience developing User Personas and user journeys to inform product design decisions
- Experience in rapid prototyping (Lean UX and Design Thinking)
- Experience in the implementation of creative, useable and compelling visual mockups and prototypes.
- Experience of design-experiences across multiple media
- Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
- An understanding of complex information architectures for digital applications
''Nice to have'' additional experience
- Visual Design
- UX Research
- Data Visualization
Candidate
- Passionate about the possibility of data driven experiences
- Over 2 years of experience working in a world-class CX team
- Experience working/multi-tasking in a fast-paced environment
- Empathetic champion of the user
- Demonstrable knowledge of usability best practices
- Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
- World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
- Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
New York City, New York: $119,000 - $190,000 USD
$119k-190k yearly 60d+ ago
Vice President, Enterprise Operations - Network Service Assurance
Mastercard 4.7
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Vice President, Enterprise Operations - Network Service Assurance
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Data Center & Network Services organization is looking for a Vice President, Enterprise Operations - Network Service Assurance. This role is responsible for leading the strategic planning, execution, with service assurance. This role demands a visionary leader with deep expertise in networking technology, operational support, and a strong focus on operational excellence.
Responsibilities
Incident & Problem Management
- Lead the response to major incidents, ensuring quick resolution and minimal impact.
- Coordinate root cause analysis (RCA) for network outages or degradations.
- Drive post-incident reviews and implement corrective/preventive actions.
Performance Analysis & Reporting
- Analyze network performance trends, KPIs, and usage patterns.
- Generate regular service performance reports for internal stakeholders and customers.
- Identify degradation or anomalies in service performance before they become critical.
Cross-Team Collaboration
- Work closely with NOC, engineering, operations, and vendor teams to address service issues.
- Act as a central point of contact for service quality-related escalations.
- Coordinate with product and planning teams to ensure new services are launched with the proper assurance processes.
Tooling and Automation
- Evaluate, implement, and maintain service assurance tools (e.g., Gluware , SevOne, etc.).
- Advocate for automation in fault detection, diagnostics, and recovery processes.
Service Lifecycle Management
- Ensure new services and network changes are properly tested and monitored.
- Oversee the integration of new technologies into existing assurance processes.
Continuous Improvement
- Proactively identify areas for service improvement and drive initiatives to enhance reliability and customer satisfaction.
- Maintain quality assurance standards for network services.
Compliance & Risk Management
- Ensure service assurance activities comply with regulatory and security standards.
- Support audits and ensure proper documentation of service performance and incident handling.
All About You (Qualifications)
- Degree in Engineering, Telecommunications, or a related field (Master's preferred).
- 10+ years experience in network implementation and operations, with significant leadership exposure in multinational environments.
- Demonstrated success in managing large-scale, cross-border projects.
- Strong leadership and people management skills.
- Excellent communication and stakeholder management abilities.
Work Environment
The SA will be a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
· Abide by Mastercard's security policies and practices;
· Ensure the confidentiality and integrity of the information being accessed;
· Report any suspected information security violation or breach, and
· Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
**Pay Ranges**
New York City, New York: $240,000 - $396,000 USD
$119k-160k yearly est. 60d+ ago
Director, Account Management
Mastercard 4.7
New York, NY job
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Account Management
Overview:
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Imagine rolling up your sleeves with some of the world's leading technology companies. The Digital Partnerships Fintech team is responsible for cultivating strategic partnerships and managing our relationships with partners across the fintech ecosystem. We work with the biggest names in tech, ecommerce and financial services to leverage Mastercard's technological capabilities to solve real world problems for our partners and their customers, create new product propositions, and ensure seamless, secure and inclusive payments.
About the role:
* In this high-profile, customer facing position, you will partner with payments ecosystem enablers and the infrastructure providers that power them.
* You will be the 'owner' of Mastercard's relationship with your assigned accounts and accountable to build mutually aligned strategies and plans with your partners and execute on them by effectively leveraging the Mastercard organization.
* You will be responsible for driving Mastercard revenue growth and be comfortable developing business cases including ROI analyses as well as leading responses to RFPs.
* You will dive into financial and payment related data to be grounded in facts in order to provide customer specific recommendations that drive value for partners and Mastercard.
* You will be the expert on your assigned partners and learn about Mastercard's capabilities and be ready to provide insight into a partner's business, thinking strategically and broadly.
* You will establish day to day and senior business relationships and work with partners to create roadmaps and through QBRs and daily interactions ensure alignment on strategy and execution on agreed projects.
* You will lead negotiations with partners and with internal stakeholders and develop terms sheets and contracts.
Job Requirements
* Bachelor's degree required.
* Strong written and verbal communication skills.
* A passion and comfort in meeting new people and building meaningful relationships with senior-level and C-suite executives.
* Possess a blend of analytical capability, strategic thinking, and emotional intelligence and able to dive deep on all areas of the business to deliver creative solutions to unstructured problems.
* Comfortable aptitude for onboarding complex business and technical knowledge to a level sufficient to engage in meaningful partner discussions and identify and drive solutions.
* Enjoy collaborating with a team while working independently towards a goal.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
San Francisco, California: $190,000 - $304,000 USD
New York City, New York: $190,000 - $304,000 USD
Purchase, New York: $182,000 - $291,000 USD
$190k-304k yearly Auto-Apply 39d ago
Senior Software Engineer
Mastercard 4.7
New York, NY job
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Software Engineer
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Mastercard Builders' Enablement Team in Mastercard's Architecture & Technology team is looking for a Senior Software Engineer to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. The successful candidate will be responsible for analyzing, designing, developing, and delivering high-quality software solutions. This role involves defining requirements for new applications and system customizations while ensuring adherence to established standards, processes, and best practices
Role
* Collaborate with Product and Business stakeholders to prioritize work and deliver against requirements.
* Estimate, own, and deliver end-to-end tasks across design, development, testing, deployment, and documentation.
* Automate build and operational processes to improve reliability and efficiency.
* Drive technical trade-off discussions and guide design, code, and process decisions within the team.
* Own service delivery, reporting status, managing risks, and improving operational metrics.
* Lead service integrations with a focus on customer journey and experience.
* Conduct product demos and acceptance discussions with Product Owners.
* Develop and maintain a strong understanding of end-to-end architecture and system dependencies.
* Promote and enforce technology standards, frameworks, and best practices, including code and test reviews.
* Mentor team members, share knowledge across guilds/programs, and identify opportunities to improve processes and reduce waste.
All About You
* Proficient in writing secure, high-quality code in three or more languages (e.g., C/C++, C#, Java, JavaScript) with knowledge of OWASP, CWE, and secure coding best practices.
* Strong understanding of mission-critical software design principles, including security, scalability, testing, operability, and service-oriented architectures.
* Experience working with Windows and Linux internals and troubleshooting complex issues using core, heap, and thread dumps.
* Hands-on experience with Git-based workflows, peer code reviews, and modern development practices such as TDD/BDD.
* Solid knowledge of design patterns and API standards to build scalable, reusable services.
* Experience designing effective test strategies aligned with the Test Pyramid to minimize defect leakage.
* Familiarity with code quality and security scanning tools (e.g., Sonar, Checkmarx, Zally).
* Ability to collaborate with cross-functional teams to estimate, prioritize, and deliver high-value features.
* Experience defining non-functional requirements, including security, performance, and reliability.
* Hands-on experience with CI/CD pipelines and release automation using industry-standard tools.
* Data-driven mindset with the ability to track and improve delivery metrics.
* Customer-focused approach, ensuring high availability (e.g., 99.95% uptime) and rapid incident mitigation.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $138,000 - $221,000 USD
$138k-221k yearly Auto-Apply 6d ago
Director, Product Management - Portfolio Manager
Mastercard 4.7
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Product Management - Portfolio Manager
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.
Mastercard Developers is the one front door for Mastercard's partners to access a diverse range of payment, data, loyalty, and security APIs. The team is responsible for delivering an experience that ensures developers can quickly find the right API, assess its technical capabilities, and integrate it into new and innovative solutions
Are you a product manager who wants to work for a company that offers above and beyond benefits, including paid parental leave, flexible work hours, gift matching, and even volunteer incentives? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development?
At Mastercard, our industry expertise is enhanced by our commitment to being a force of good in the world. We do well by doing good. Our core values of trust, partnership, agility, and thoughtful risk-taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company a place where the best people choose to be. Come join us!
Role
We are looking for an experienced product manager to join our Developer Experience team to lead a new Portfolio Management function. In this role you will function as a Solutioning and Client Success Partner, embedding directly within high-impact programs and API products. By understanding each product's customer journeys, onboarding flows, KPIs, and operational rhythms, you will serve as a strategic bridge between product execution and enterprise enablement. With this knowledge and alignment, it will allow us to:
- Shape and prioritize our roadmap based on customer insights.
- Accelerate adoption of Mastercard Developer capabilities to deliver a self-service and end-to-end customer experience
- Drive measurable improvements in product performance and onboarding time.
- Support evolving goals through sustained and effective collaboration.
Major Responsibilities:
- Drive the creation of our newly formed Portfolio Management team's charter.
- Lead internal communications and leadership updates on progress across the team.
- Develop a framework and process to track progress and measure success.
- For key business units and API products, define the customer journeys, onboarding flows, KPIs, and operational rhythms to identify and execute on an improved onboarding and customer experience.
- Document and consolidate new features and capabilities required to achieve improved onboarding and customer experience for the API products you are working with.
All About You
- Advanced customer solutioning experience, collaborating with customers to deliver the best customer experience.
- Effective communication skills, attention to detail and ability to function independently with competing demands.
- Advanced skills in analysis, requirement gathering and documentation writing.
- Has demonstrated consistent success collaborating with partners across other functions in support of a product's go-to market strategies.
- Initiative-taker and willing to take on challenging opportunities.
- Experience working with data and developing preliminary product enhancement recommendations, using SQL is a plus.
- Strong history of contribution to identification of innovative product features by drawing insights from competitor market data
- Strong understanding of developer ecosystems, APIs, and modern software development practices.
- Proven experience in developer experience, platform strategy, or related leadership roles.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
**Pay Ranges**
New York City, New York: $187,000 - $318,000 USD
$187k-318k yearly 6d ago
Director, U.S. Small Business, Microbusiness Growth Products & Services
Mastercard 4.7
New York, NY job
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, U.S. Small Business, Microbusiness Growth Products & Services
Overview:
Mastercard's North America (NAM) Small Business Segment team leads efforts to support small businesses across the U.S. and Canada. Within this group, the Financial Inclusion & Access to Capital team focuses on empowering microbusinesses, which are businesses generating less than $500,000 in annual revenue or employing fewer than 10 employees, through strategic partnerships and customer engagement. Microbusinesses represent approximately 80% of the 34 million businesses in the U.S. By delivering tailored payment solutions that our customers can offer to their small business, we help address the unique challenges microbusinesses face in accessing financial tools. These businesses are vital to local economies but often face barriers and benefit from solutions designed to help them thrive.
We are seeking a seasoned product leader to drive the growth and commercialization of solutions for the microbusiness segment. The Director of U.S. Microbusiness Growth Products & Services will report to the Vice President of Financial Inclusion & Access to Capital and lead strategic initiatives that unlock value for microbusinesses. This includes developing and executing go-to-market strategies for carded and non-carded solutions, expanding acceptance, and driving innovation aligned with Mastercard's broader priorities. The ideal candidate is passionate about advancing product growth, highly motivated, analytically minded, and commercially focused.
Role:
* Lead the end-to-end U.S. microbusiness acceptance strategy, including partnerships, narratives, and solutions to grow revenue and gain market share
* Identify and execute strategic initiatives that advance Mastercard's growth strategy by capturing the secular shift from cash, check, and ACH to electronic/card payment solutions
* Drive commercialization and go-to-market execution for microbusiness solutions (e.g., instant payouts), ensuring alignment with customer needs and market dynamics
* Analyze customer needs, anticipate market trends, and conduct competitive analysis to inform strategy
* Partner with sales, account management, and product teams to deliver simplified onboarding and low-cost acceptance solutions
* Collaborate with cross-functional teams (Product Sales, Legal, Loyalty, Services, and New Payment Flows) to embed microbusiness needs into broader initiatives
* Engage with customers to gather feedback and identify opportunities for continuous product improvement
* Identify new growth opportunities within and beyond Mastercard, assessing strategic and financial impact
* Represent microbusiness initiatives internally and externally, influencing senior stakeholders and driving alignment
All About You:
* Proven experience in product management, go-to-market strategy, and commercialization
* Strong understanding of small business pain points, with a focus on microbusinesses and new entrepreneurs
* Experience with card solutions, card acceptance, and/or digital payments is preferred
* Strong customer focus and ability to translate insights into actionable strategies
* Analytical thinker who uses data to drive decisions and solve problems
* Operates with urgency to drive the delivery of tangible outcomes
* Excellent communicator with the ability to influence across all levels and collaborate cross-functionally
* Bachelor's degree required; MBA preferred
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $178,000 - $284,000 USD
$178k-284k yearly Auto-Apply 9d ago
Director, Regulatory Compliance
Mastercard 4.7
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Regulatory Compliance
Overview
Mastercard is a technology company in the global payments business, connecting cardholders, customers, financial institutions, merchants, governments and businesses worldwide. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Mastercard has been rapidly expanding its wide range of payment solutions by increasing worldwide connectivity in the account-to-account space, enhancing compliance capabilities and offering more robust foreign exchange tools.
Mastercard is seeking an experienced regulatory compliance professional to join our Global Regulatory team to lead the Americas regulatory compliance program for our cross-border account-to-account business.
This position is integral to a Mastercard strategic initiative and will report to the Senior Managing Counsel, Regulatory. The ideal candidate is a compliance champion and proven leader with deep experience in building and supporting compliance management programs and a background in payments and financial technology.
Role
The Director, Regulatory Compliance will lead a team charged with executing the regulatory compliance strategy for our account-to-account cross-border activity in the Americas to ensure compliance with money transmission and other payment services regulations.
The role will be responsible for developing and implementing enhancements to the global regulatory compliance program, and will require strong leadership, collaboration and execution to ensure regulatory compliance across the business.
Key activities include:
- Lead the development and execution of global regulatory strategy for cross-border account-to-account business
- Manage global team of regulatory compliance professionals to meet local regulatory compliance requirements
- Oversee quality assurance and testing process for regulatory compliance functions
- Design and implement parameters for key risk indicators for escalation to senior management
- Partner closely with AML Compliance, Finance, and other business units to meet regulatory compliance obligations
- Manage ongoing supervision and examinations
- Enhance and maintain regulatory compliance risk assessments
- Maintain strong industry knowledge of regulations, changes, trends and impacts to the business
All About You
- Proven experience developing and managing regulatory compliance programs for large bank or non-bank financial institution
- Proven success in navigating a multi-national organization and operating effectively within a diverse multicultural organization
- Knowledge of US, Canada, and Mexico payment services regulations and license requirements is preferred, including US state money transmission laws and regulations issued by FinCEN, FINTRAC, CNBV
- Self-starter / motivated to work independently and as an effective team member
- Experience managing regulatory supervision is a must
- Proven success in navigating a multi-national organization and operating effectively within a diverse multicultural organization
- Excellent written and verbal communication skills in English a must; Spanish strongly preferred
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
Miami, Florida: $135,000 - $216,000 USD
Atlanta, Georgia: $135,000 - $216,000 USD
New York City, New York: $162,000 - $259,000 USD
$162k-259k yearly 60d+ ago
Manager, Commerce Media
Mastercard 4.7
New York, NY job
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Commerce Media
Manager, Commerce Media
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Within Mastercard Services, our Customer Acquisition & Engagement business drives profitable business growth and maximizes customer lifetime value by transforming routine interactions into lasting relationships. We leverage our unique advantages in data, personalization, incentives, and optimization, in addition to our global expertise and scale, to efficiently acquire high value new customers, drive engagement and desired behaviors, and build customer loyalty. We are looking for a Manager for our newly launched Commerce Media business, a new media network enabling advertisers to provide highly targeted offers and ads to consumers through publishers. Commerce Media is one of our fast-growing businesses within this group at the intersection of commerce, data and digital experiences, focused on performance oriented solutions.
Responsibilities:
* Identify, pitch, contract, and onboard potential partners like such as digital players, SSPs, etc. working with internal partners (e.g. sales, account teams) to grow reach.
* Develop pricing strategies, build business cases, sizing analysis, and customer deal terms
* Create and manage partner agreements and contracts.
* Monitor and analyze partner performance metrics and via reporting
* Build strong relationships with partners through communication and collaboration.
* Serve as a link between partners and internal teams to ensure partners to drive mutual growth and success.
* Stay updated on industry trends and competitor strategies to refine the program.
* Create and implement strategic partnership plans and targets.
* Monitor and analyze the performance of partnerships and programs, providing regular reports and insights to stakeholders.
Qualifications:
* MUST be from Media, Advertising, ad-tech, martech or digital media - supply side preferable, ideally within both high-growth environments and large, matrixed enterprises
* Proven experience in partnerships and program management
* Deep understanding of marketing technology ecosystems, including supply side platforms or publishers, ad serving, audience and targeting, and performance optimization tools
* Experience in developing business requirements and engaging with technical teams
* Strong analytical, modeling, and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Strong organizational skills and attention to detail.
* Skills in partnership development, product development, program management
Location - New York, 20% travel.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $156,000 - $265,000 USD
$83k-108k yearly est. Auto-Apply 40d ago
Senior Specialist, Product Experience Design
Mastercard 4.7
New York, NY job
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Experience Design
Job description
The Services New Product Development team within Mastercard Foundry drives innovation in B2B and B2B2C digital products, leveraging Mastercard data and data modeling capabilities to develop, validate, and de-risk user-centric solutions for complex business challenges. We are looking for an experienced Product Designer passionate about joining our rapidly growing, highly-innovative New Product Development team to deliver innovative, user-centered product experience solutions for net-new data products with in-depth knowledge and experience of product design.
You will collaborate within a cross-functional team, including data scientists, engineers, product managers, and other subject matter experts. Together, you will contribute to the rapid iterations of B2B and B2B2C data product concepts, prototypes, and MVPs (Minimum Viable Products), de-risking solutions by testing and validating desirability, usability, and feasibility. Each design and development cycle follows a rapid design-test-redesign process, ensuring continuous user feedback and optimization within business and technical constraints. Our products delivered as web-, mobile- applications, and voice interfaces, including dashboards with widgets, chatbots, CMS, and more, all in service of solving complex business challenges encountered by our customers.
* -----
Role
* Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
* Help define the next generation of data and data-driven products - and through doing so, help shape the future of Mastercard and its growth
* Help de-risk the net new data product concept by conducting user research or assisting technical experiments to validate desirability, usability and feasibility.
* Design product solutions to present complex data in a meaningful and digestible way.
* Participate in "Design Thinking" workshops - collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
* Work on future state conceptual designs, driving experimentation that improves the quality of product design overall.
* Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences.
* Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies.
* Explore the "art-of-the-possible"
* Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers.
* Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base.
All about you: Required Experience / Knowledge / Skills (Core)
Interaction Design:
* Experience developing User Personas and user journeys to inform product design decisions
* Experience in rapid prototyping (Lean UX and Design Thinking)
* Experience in the implementation of creative, useable and compelling visual mockups and prototypes.
* Experience of design-experiences across multiple media
* Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
* An understanding of complex information architectures for digital applications
''Nice to have'' additional experience
* Visual Design
* UX Research
* Data Visualization
Candidate
* Passionate about the possibility of data driven experiences
* Over 2 years of experience working in a world-class CX team
* Experience working/multi-tasking in a fast-paced environment
* Empathetic champion of the user
* Demonstrable knowledge of usability best practices
* Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
* World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
* Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Pay Ranges
New York City, New York: $119,000 - $190,000 USD
$119k-190k yearly Auto-Apply 9d ago
Lead Software Engineer
Mastercard 4.7
New York, NY job
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Software Engineer
Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
Technology at Mastercard
What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.
And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.
Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.
About The Role
As a lead software engineer at mastercard, you are expected to perform following responsibilities:
Own complex problems having dependency across services and facilitate cross-functional team interactions to drive resolution
Write code to build and enhance applications/services and promote code-reviews, code scanning, and other standard development practices to deliver high-quality artifacts to production.
Define, design, and develop procedures and solutions at a service level to meet the business requirements/enhancements
Drive prioritization decisions and trade-offs in working with product partners
Identify opportunities and build roadmaps to enhance primary service/function
Automate and simplify all aspects of software delivery and development actively evangelizing the need to automate and simplify where needed.
Drive seamless integration across all connected services to meet end-user expectations
Drive blameless postmortems culture to identify root causes of incidents and implement learnings
Introduce new technologies and architecture by following enterprise guidelines
Advocate for engineering principles outside of current organization/platform
Provide development and architecture guidance to team members
Build relationships and effective partnerships across organizations
Write and evaluate recommendations for job promotions based on an unbiased view of one's accomplishments
Conduct technical interviews for hiring engineering staff and raising the performance bar
Lead by example with hands-on approaches to demonstrate engineering excellence
Encourage staff to share and seek knowledge within their Guild/Program to drive reuse of patterns/libraries/practices and enhance productivity
All About You
Has the ability to write secure code in three or more languages (e.g., C, C+, C#, Java, JavaScript) and familiar with secure coding standards (e.g., OWASP, CWE, SEI CERT) and vulnerabilities
Has skills in building applications using open frameworks to achieve reuse and reduce development times (e.g., Spring Boot, Steeltoe, Angular, DXP, others)
Understands internals of operating systems (Windows, Linux) to write interoperable and performant code
Able to perform debugging and troubleshooting to analyze core, heap, thread dumps and remove coding errors
Has skills to document and coach team on the development practices and coding guidelines (e.g., branching, peer reviews, library use, logging, scanning rules, test-driven development, error handling)
Understands use cases for advanced design patterns (e.g., service-to-worker, MVC, API gateway, intercepting filter, dependency injection, lazy loading, all from the gang of four) to implement efficient code
Has skills to undertake a technical review of code across applications and their dependencies to look for anti-patterns and promote continuous refactoring
Understands and elaborates technical debt and operational issues to drive prioritization discussions with stakeholders to improve the run experience
Understands system architecture to plan for platform and infrastructure capacity (e.g., database, compute, network, storage) and drives the dependency prioritization to reduce the delivery lead time
Has skills to understand customer journeys and ensure a Mastercard good experience by continuously reducing Mean time to mitigate (MTTM) for incidents and ensuring high availability (99.95% as a starting point)
Has skills to simplify deployment and eliminate software and infrastructure snowflakes using standardized platforms, ephemeral instances, and automation
Has skills to orchestrate release workflows and pipelines and apply standardized pipelines via APIs to achieve CI and CD using industry-standard tools (e.g., Jenkins, Bamboo, AWS/Azure pipelines, XL Release, others)
Able to configure rules and build automation for code with vulnerability scanning and software composition analysis using standard tools (e.g., Sonar, Checkmarx, Nexus, JFrog XRay, Veracode, others)
Has skills to define, organize, and report on test runs for major, minor, and hotfix releases (including unit, component level, system level, customer journeys, past customer issues, and regulatory controls)
Has skills to conduct various performance tests (e.g., load, spike, breakpoint, endurance) to Understands application/service limits and behaviors
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $168,000 - $277,000 USD
$94k-118k yearly est. Auto-Apply 7d ago
Manager, Account Management, Tajikistan
Mastercard 4.7
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account Management, Tajikistan
Manager, Account Management
This role will be based in Tajikistan.
Overview
- Responsible for setting sales strategies as it relates to customer accounts that are aligned with geography strategy and achieving sales goals that drive market share, volume and revenue growth
- Leads and manages existing customer relationships, and works to identify opportunities and customer needs
- Partners with customers to deliver customized solutions and comprehensive consulting support
- Responsible for pipeline management at the account level
Responsibilities
- Delivers against sales and net revenue targets
- Designs strategies, messaging and proposals for customers
- Analyzes the customer's business through profitability modeling financial forecasting and competitive analysis
- Develops and implements sales plans including business development, marketing and product management
- Partners with the customer to establish, execute and report progress against annual business plans
- Leads projects and cross-functional initiatives
- Negotiates and executes on the customer agreement process
- Identifies and recommends products to enhance the customers' profitability
All About You:
- Excellent analytical skills (e.g., cards P&L analysis, financial forecasting, competitive analysis)
- Strong presentation skills, written and oral
- Proven ability to develop business relationships at all levels
- Results-oriented and customer-focused
- Strong Sales / Business Development / Relationship Management background.
- Excellent problem solving and business acumen
- Selling Skills with ability to initiate, pursue and close a sale, as well as strong influencing and negotiation skills
- Master's degree/MBA preferred
- Proven track record of project management capabilities;
- Team-player with strong collaborations skills.
- in-depth knowledge of Mastercard's core products, rules, and services
- DRC Market knowledge
- Experience in issuing and acquiring business.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
$100k-128k yearly est. 60d+ ago
Vice President, Enterprise Operations - Network Service Assurance
Mastercard 4.7
New York, NY job
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Enterprise Operations - Network Service Assurance
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Data Center & Network Services organization is looking for a Vice President, Enterprise Operations - Network Service Assurance. This role is responsible for leading the strategic planning, execution, with service assurance. This role demands a visionary leader with deep expertise in networking technology, operational support, and a strong focus on operational excellence.
Responsibilities
Incident & Problem Management
* Lead the response to major incidents, ensuring quick resolution and minimal impact.
* Coordinate root cause analysis (RCA) for network outages or degradations.
* Drive post-incident reviews and implement corrective/preventive actions.
Performance Analysis & Reporting
* Analyze network performance trends, KPIs, and usage patterns.
* Generate regular service performance reports for internal stakeholders and customers.
* Identify degradation or anomalies in service performance before they become critical.
Cross-Team Collaboration
* Work closely with NOC, engineering, operations, and vendor teams to address service issues.
* Act as a central point of contact for service quality-related escalations.
* Coordinate with product and planning teams to ensure new services are launched with the proper assurance processes.
Tooling and Automation
* Evaluate, implement, and maintain service assurance tools (e.g., Gluware , SevOne, etc.).
* Advocate for automation in fault detection, diagnostics, and recovery processes.
Service Lifecycle Management
* Ensure new services and network changes are properly tested and monitored.
* Oversee the integration of new technologies into existing assurance processes.
Continuous Improvement
* Proactively identify areas for service improvement and drive initiatives to enhance reliability and customer satisfaction.
* Maintain quality assurance standards for network services.
Compliance & Risk Management
* Ensure service assurance activities comply with regulatory and security standards.
* Support audits and ensure proper documentation of service performance and incident handling.
All About You (Qualifications)
* Degree in Engineering, Telecommunications, or a related field (Master's preferred).
* 10+ years experience in network implementation and operations, with significant leadership exposure in multinational environments.
* Demonstrated success in managing large-scale, cross-border projects.
* Strong leadership and people management skills.
* Excellent communication and stakeholder management abilities.
Work Environment
The SA will be a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $240,000 - $396,000 USD
$119k-160k yearly est. Auto-Apply 60d+ ago
Manager, Advertising Development-Commerce Media
Mastercard 4.7
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Advertising Development-Commerce Media
Overview:
The Manager leads advertiser development and sources merchant offers. The Manager is on the Mastercard Commerce Media team that sells and manages merchant offers. They will report to the global merchant offers sourcing lead and will be closely aligned with our global product and regional product partners.
Role & Responsibilities
- Responsible for aligning with local market and global team on opportunities pipeline and product roadmap to ensure merchant offers are available to meet new and existing publisher opportunities.
- Identify any gaps in the region and develop a strategy to close them through direct sales, aggregator partnerships, and contractor workers to get the job done.
- Lead Commerce Media sales in the region; managing full funnel of sales activities from identifying relevant advertisers for Commerce Media, to developing the merchant pipeline, prospecting, pitching to merchants, and closing sales. Specifically for card-linked offers and affiliate programs.
- Responsible for onboarding merchants and managing content.
- Manage merchant relationship, including conducting regular client meetings to review program performance, troubleshooting issues, and ensuring merchant billing is completed.
- Develop new and manage existing merchant aggregator partnerships, including contracts and onboarding to deliver quality content at scale and supplement direct sales in the region.
- Coordinate across regions to unlock global merchant offers opportunities.
All About You:
- Experienced at Business Development within Advertising, speaks the language and knows how the industry works.
- Expert in card-linked offers, and affiliate marketing programs, has established merchant network.
- Strong communication and commercial abilities, both written and verbal, with the capacity to foster positive relationships with internal and external partners at all levels.
- Previous experience in merchant loyalty marketing or a related field of digital marketing is preferred.
- Proven ability to act with a persistent and urgent approach to tasks.
- Proficient in Microsoft Office Suite, particularly Word, Excel, and PowerPoint (with a focus on Excel and PowerPoint).
- Demonstrated ability to handle multiple projects simultaneously while maintaining a keen attention to detail.
- Strong analytical, problem-solving, and cross-functional team-building capabilities.
- A Bachelor's degree is required, ideally in Marketing, or Sales.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
**Pay Ranges**
Purchase, New York: $150,000 - $254,000 USD
New York City, New York: $156,000 - $265,000 USD
$156k-265k yearly 39d ago
Lead AI/DevOps Engineer
Mastercard 4.7
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build_ _a sustainable economy_ _where everyone can prosper. We support a wide range of digital payments choices, making_ _transactions secure,_ _simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Lead AI/DevOps Engineer
Job Description:
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
The LLM as a Service team is looking for a Lead AI/DevOps Engineer to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
The Role:
- Lead DevOps initiatives in on-prem environments.
- Design, deploy, and manage scalable AI infrastructure using Kubernetes for reliable orchestration of large language models and related services.
- Develop proof-of-concept solutions for advanced AI use cases, including model context protocols (MCPs), LLMs, retrieval-augmented generation (RAG), and agentic workflows.
- Partner with security and governance teams to ensure AI solutions comply with enterprise policies, regulatory standards, and privacy best practices.
- Collaborate with infrastructure and platform teams to optimize cloud resources for scalable, efficient, and cost-effective AI workloads.
- Work directly with customer teams to gather requirements, deliver innovative solutions, and provide ongoing technical support throughout the AI product lifecycle.
All About You:
- Proficient in DevOps tools such as Splunk, Dynatrace, Grafana, Prometheus, OpenShift Kubernetes, Docker, and Helm.
- Strong hands-on experience with Python; GoLang is a plus.
- Customer-focused mindset with a commitment to delivering simple, valuable solutions.
- Driven by a clear mission to prioritize customer needs.
- Continuously monitor market trends and competitors to inform strategy.
- Proactively engage with customers to understand their challenges and identify impactful solutions.
- Seek complementary products or services to enhance customer outcomes.
- Identify resource gaps and propose sustainable, team-benefiting solutions.
- Communicate technical concepts clearly and concisely.
- Confident and precise communicator, capable of articulating vision and strategy to diverse stakeholders.
- Solution-oriented approach to problem-solving.
\#AI1
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
**Pay Ranges**
New York City, New York: $168,000 - $277,000 USD
Arlington, Virginia: $161,000 - $266,000 USD
Boston, Massachusetts: $161,000 - $266,000 USD
O'Fallon, Missouri: $140,000 - $231,000 USD
Remote - California: $140,000 - $231,000 USD
Remote - New York: $140,000 - $231,000 USD
San Francisco, California: $168,000 - $277,000 USD
**Job Posting Window**
Applications for this job posting will be accepted on an ongoing basis.
$92k-120k yearly est. 60d+ ago
Director, Product Development, Online Checkout
Mastercard 4.7
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Product Development, Online Checkout
Overview:
Mastercard Checkout Services focuses on making payments simpler, more efficient, and more secure. We are building highly scalable digital payment experiences through our products such as Click to Pay, Secure Card on File Tokenization and Token Authentication Service.
Our vision is to enable eliminate manual entry of cards online, and enable secure and seamless checkout experiences. This Director of Product Development, with a strong technical & strategic focus, will be part of Mastercard Checkout Services team, and shape the strategic roadmap and bring innovative solutions to life towards scaling Mastercard Checkout Services.
We are looking for a top performer with entrepreneurial spirit and experience in executing complex strategic & technology projects across multiple product teams, working with exceptional colleagues around the globe. This is a high-impact role at the intersection of product strategy, innovation, and solution design. If you're passionate about shaping the future of digital payments through smart, scalable architecture and creative solutioning, join us!
Role
- Lead solutioning for product discovery initiatives, exploring new product features, use cases, trends, and market opportunities that will contribute to the evolution of long-term product strategy.
- Support pre-sales and partnership engagements by providing feasibility assessments, solution designing, and work in co-innovation model.
- Act as the technical bridge between external partners and internal product development teams-balancing user experience, feasibility, and system constraints.
- Translate customer and partner needs into scalable product capabilities and architectural designs across a variety of use cases.
- Define and document technical requirements in collaboration with Product Managers, Engineering, UX, and Legal & Privacy teams.
- Stay current on industry trends, security protocols, and emerging technologies relevant to digital payments and authentication.
All About You
- 9+ years in product strategy, product development, or solution architecture roles - digital payments experience is a plus.
- Familiarity with online checkout, tokenization, authentication, and PCI-related topics.
- Strong understanding of web technologies, APIs, cloud-native architecture, and service-oriented design.
- Proven experience translating abstract product goals into concrete architecture and system behavior. Hands-on experience with developer documentation, wireframes, or prototypes a plus.
- Proven record of cross-functional collaboration skills with a strong focus on working across business, engineering, UX, and research teams.
- Strong Problem solving with ability to interact with, build consensus and influence a variety of internal and external business partners and customers.
- Strong collaboration and communication skills with both technical and non-technical stakeholders.
- Proven ability to work with extremely fast paced environment, meet deadlines, and collaborate effectively across teams.
- Bachelor's degree required, Advanced degree preferred.
\#LI-MF1
Total Base Pay Range
178,000.00 - 284,000.00
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
**Pay Ranges**
New York City, New York: $178,000 - $284,000 USD
$178k-284k yearly 60d+ ago
Manager, Product Management
Mastercard 4.7
New York, NY job
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management
Overview
We are seeking a Manager, Product Management to join our NAM Security Solutions team. This role will focus on driving strategy, execution, and growth for key security products that are focused on building trust and security for our cardholders and customers. The ideal candidate will combine strong product management expertise with deep knowledge of payments and cybersecurity, ensuring our solutions deliver exceptional value to customers and partners.
The candidate will play a pivotal role in partnering with the global product team, regional sales, and customer account teams to support a suite of solutions. The role will require collaboration and coordination across the Mastercard organization to define, deliver and expand the use of these solutions in new and existing customer segments. The candidate will have responsibility for market product management, go to market and commercialization strategies, and achieve revenue targets while helping ensure the maximization of value for Mastercard and our customers.
Role
This role requires that the individual has experience with cybersecurity and payments, as well as demonstrated success bringing products to market and enabling them to scale. Key responsibilities include:
* Drive the development and execution of comprehensive go-to-market strategies
* Take a data-driven approach to product enhancement by identifying opportunity areas, contributing to the product roadmap, and prioritizing work to deliver against key areas of focus
* Drive the planning, coordination, and implementation of product announcements, ensuring alignment with market needs and customer expectations
* Build strong relationships and collaborate with cross-functional teams including global product, sales, account management, and customer success to ensure seamless product integration and cohesive customer experience
* Conduct market research to identify emerging trends, customer pain points, and competitive opportunities
* Responsible for achieving in-year and multi-year revenue targets
* Drive thought leadership agenda - articulating strategy, innovation roadmap and value proposition
* Serve as a Subject Matter Expert and support product development and sales opportunities
* Demonstrate a commitment to continuous learning
All About You
* Cybersecurity experience and payments understanding within NAM market
* Experience working with Issuers, Acquirers, Merchants, Fintechs and Digital Partners
* Demonstrate ability to act with a sense of urgency
* Ability to drive alignment across a matrixed organization and teams and forge strong relationships
* Strong collaboration and interpersonal communication skills
* Be able to work on multiple projects in a fast-paced environment
* Proficiency in utilizing Microsoft Excel and PowerPoint
* Overnight travel required (10-20%)
* Bachelor's degree (advanced degree/MBA a plus)
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Purchase, New York: $150,000 - $254,000 USD
New York City, New York: $156,000 - $265,000 USD
$93k-115k yearly est. Auto-Apply 17d ago
VP/Principal, Services BD-Agentic Commerce & AI solutions
Mastercard 4.7
New York, NY job
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
VP/Principal, Services BD-Agentic Commerce & AI solutions
Overview
Mastercard Services encompasses Mastercard's (NYSE: MA) offerings beyond the transaction. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business pain points.
By harnessing the power of our real-time, anonymized and aggregated transaction data, powerful software platforms and wealth of expertise, we empower customers to unlock a holistic view of consumer behavior beyond their four walls, distill actionable insights and make more data-driven decisions. With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end.
The Principal / VP of US Financial Institutions (USFI) will partner with the Sales team to existing customers and prospects. The primary focus areas include; growth of Services focused on Agentic Commerce & AI solutions.
* Are you interested in being part of a high performing team?
* Have you driven successful client management and complex sales?
* Do you enjoy client interaction?
Role
The leader will teach and do the following:
* Discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have strong communication skills and feel comfortable reaching out to potential customers to understand their challenges and demonstrate how our services and products can help, we'd like to meet you.
* Contribute to and execute sales strategy, USFI Priorities as part of the Leadership Team reporting the SVP of USFI Sales for the US.
* Ultimately, you'll help us meet and surpass business expectations and contribute to Services growth.
All About You
Essential Experience:
* Bachelor's degree required, Advanced degree preferred
* Experience leading high performing teams
* Advanced Payments experience recommended
* Experience in developing and fostering customer relationships as a trusted partner
* Demonstrated analytical and problem-solving skills, including ability to frame opportunities from a customer's perspective
Additional Capabilities:
* Demonstrated ability to successfully manage and sell to Financial Institutions
* Excellent verbal, written and presentation skills along with solid project management credentials
* Proven track record in cross company, collaborative teaming
* Practical, yet creative and innovative
National Salary Range (Applies Regardless of Location): $208,000-$333,000
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
$208k-333k yearly Auto-Apply 26d ago
Principal Software Engineer
Mastercard 4.7
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Principal Software Engineer
Overview:
Mastercard is seeking a Principal Software Engineer to lead complex, cross-department initiatives and drive the design, development, and delivery of high-quality, scalable software solutions. In this role, you will operate across teams and domains, setting technical direction, influencing architectural decisions, and solving complex problems with broad organizational impact. You will balance deep hands-on engineering with strategic leadership, mentorship, and close collaboration with business and technical partners to deliver innovative, secure, and cost-effective solutions aligned with Mastercard's long-term objectives.
This is a hybrid position based in New York City, NY, requiring three days per week onsite.
Role:
- Lead the definition, design, and delivery of large-scale, cross-functional initiatives with long-term business impact.
- Partner with business and technical stakeholders to identify opportunities, define scope, assess risks, and quantify value, costs, and ROI.
- Drive architectural and technology decisions aligned with Mastercard's strategy, security standards, and scalability needs.
- Develop and present business cases, technical proposals, and recommendations to senior leadership to support strategic decision-making.
- Lead scenario planning, estimation, and validation of costs, benefits, and delivery timelines.
- Perform and guide Proofs of Concept (PoCs) to evaluate emerging technologies and innovative solutions.
- Define and maintain technology roadmaps aligned with departmental strategy and long-term business vision.
- Provide hands-on technical leadership, including design reviews, code reviews, and resolution of complex technical challenges.
- Establish, implement, and continuously improve engineering processes, standards, tools, and best practices.
- Define and lead quality assurance and quality control practices to ensure reliable, secure, and high-quality software delivery.
- Mentor and coach engineers, promote knowledge sharing, and foster a culture of innovation, learning, and technical excellence.
- Ensure compliance with audit, regulatory, and security requirements, representing the team during compliance reviews as needed.
All About You:
- Demonstrated progression from Software Engineer to senior technical leadership roles, with a strong foundation in hands-on software development.
- Hands-on experience designing, building, and evolving large-scale, distributed, cloud-native systems using modern programming languages (e.g., Java, .NET/C#, Python).
- Strong expertise in microservices, APIs, and event-driven architectures, with a focus on scalability, resiliency, and security.
- Proven experience designing and operating solutions on major cloud platforms (AWS, Azure, GCP), including production-grade system design.
- Deep understanding of CI/CD pipelines, DevOps practices, and operational excellence for highly available production systems.
- Solid foundation in data and storage technologies, including relational and non-relational databases, with an emphasis on performance, reliability, and scalability.
- Experience with PCF, Oracle, Redis, Splunk, Netscout, Dynatrace, and related enterprise tools.
- Extensive experience delivering enterprise-grade, secure software solutions, preferably within regulated or financial services environments.
- Proven ability to lead and influence technical direction across teams without direct authority.
- Strong experience evaluating, selecting, and implementing technologies, frameworks, and engineering methodologies.
- Demonstrated success driving productivity, efficiency, and quality through process improvement and innovation.
- Experience working with vendors, including RFI/RFP processes and SOW management, is a plus.
- Excellent communication and presentation skills, with the ability to translate complex technical concepts for diverse audiences.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
This role is not eligible for Mastercard's work authorization sponsorship. As such, candidates must be eligible to work in the United States, now as well as in the future, without employer sponsorship.
\#LI-NF1
\#AI3
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
**Pay Ranges**
New York City, New York: $204,000 - $337,000 USD
$96k-118k yearly est. 20d ago
VP, Recovery Legal Strategy
Synchrony 4.4
Synchrony job in New York, NY
**Role Summary/Purpose:** The VP, Recovery Legal Strategy will lead end-to-end strategy development and analytics for Synchrony's Legal Recovery business, with responsibility for $100-150MM annual recovery income / net loss impact and $30-35MM expense budget. This role is accountable for delivering superior business performance through innovation and advanced analytics across the entire Legal Recovery process lifecycle. The VP develops, executes, and continuously optimizes strategies to maximize net loss reduction within budget and to ensure regulatory and compliance excellence. Collaborating closely with Recovery Operations, Legal, Compliance, Fair Lending Technology, Finance, and Business Intelligence / Reporting, this leader drives top-tier results through rigorous analytics and continuous business transformation. The person in this role will also be backup for the VP, Recovery Debt Sales Strategy role.
**_Our Way of Working_**
**_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._**
**Essential Responsibilities:**
+ Own the development, testing, execution, and ongoing optimization of legal recovery strategies for all Synchrony businesses / platforms, clients and products, including segmentation, legal vs. non-legal channel optimization, legal channel management, and post-judgment recovery including dormant (non-performing) judgment strategies.
+ Lead advanced analytics and predictive modeling initiatives (e.g., CHAID/CART, champion-challenger testing) to enhance legal recovery effectiveness, profitability, and efficiency.
+ Lead rigorous business case development, risk assessment, implementation, and validation of all new or modified strategies, ensuring swift and successful rollouts.
+ Develop a transformational legal recovery strategy vision and multi-year roadmap. Lead discussions with executives to ensure they understand and support the future state vision and roadmap. Conduct benchmarking and industry research to identify legal strategy and operational best practices.
+ Actively manage a portfolio of legal recovery strategies, including tracking performance and providing regular updates to senior management and to other stakeholders.
+ Drive cross-functional partnerships with Recovery Operations, Legal, Compliance, Fair Lending, Business Intelligence / Reporting, Model Development, external law firms, and other stakeholders to ensure aligned, effective, and compliant execution.
+ Monitor legal recovery performance, capitalize on opportunities to improve liquidation rates, operational efficiencies, accuracy, and cost management.
+ Ensure strict compliance with all applicable laws, regulations, regulatory guidelines and company policies; proactively prevent, detect, and remediate any Legal Recovery strategy issues.
+ Develop, implement, and maintain robust documentation, controls, and governance for all legal recovery strategies / non-model tools (NMTs); lead legal strategy support for second line reviews, internal audits and regulatory exams.
+ Perform other duties and/or special projects as assigned.
**Qualifications/Requirements:**
+ Bachelor's degree in a quantitative major (e.g., STEM, economics, business); in lieu of a degree 11+ years of strategy, analytics, collections/recovery, risk, or legal/recovery management experience.
+ 8+ years of strategy, analytics, collections/recovery, risk, or legal/recovery management experience.
+ 5+ years of experience with data analytics and segmentation platforms (e.g., SAS, SQL, Python/R, CHAID / CART decision tree software).
**Desired Characteristics:**
+ 3+ years of experience leading legal recovery strategy, attorney management, or litigation recoveries in the financial industry (preferably for a credit card issuer).
+ Expertise in legal/regulatory frameworks impacting recoveries (FDCPA, Fair Lending, UDAAP, etc.).
+ Demonstrated success developing and executing strategy, testing protocols, and delivering measurable results in a regulated financial services environment.
+ Experience managing processes, risks and controls.
+ Exceptional communication, cross-functional leadership, and executive influencing skills.
+ Outstanding project management, organizational, and change leadership abilities.
+ Advanced degree (Master's or JD) preferred.
**Grade/Level: 12**
The salary range for this position is **135,000.00 - 230,000.00** USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
**Eligibility Requirements:**
+ You must be 18 years or older
+ You must have a high school diploma or equivalent
+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
**Our Commitment:**
When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.
**Reasonable Accommodation Notice:**
+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at **************. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
**Job Family Group:**
Credit