Systems Engineer jobs at Synectic Solutions

What We're Doing: Lockheed Martin, Cyber & Intelligence invites you to step up to one of today's most daunting challenges: the use of advanced electronics to undermine our way of life. As a cyber security professional at Lockheed Martin, you'll protect the networks that our citizens and the world depend upon each minute: Financial assets. Healthcare information. Critical infrastructure. Hazardous materials. The uninterrupted flow of energy that keeps modern life moving. Here, you'll work with cybersecurity experts on the forefront of threat protection and proactive prevention. In this fast-paced, real-world environment, you'll draw on all your education and experience as well as the resources of Lockheed Martin to keep the threats at bay. Cyber | Lockheed Martin Who we are: Are you driven by the excitement of harnessing the latest advancements in artificial intelligence, machine learning, and data analytics to revolutionize the way we approach complex challenges? Do you find satisfaction in developing innovative solutions that leverage the power of technology to stay ahead of the curve? If so, join Lockheed Martin's team, where we're pioneering the modernization of technology and pushing the boundaries of what's possible. Our team is dedicated to pioneering the latest advancements and we're looking for someone who shares our commitment to excellence and innovation. Who You Are: Here, you are going to provide life-cycle services to advance mission in support of Cybersecurity and SIGINT midpoint collection. • You will modernize and sustain capabilities to include providing new features and enhancements to Front End Solutions systems. This will allow for products to work at-scale with processing of target communications across multiple types of Midpoint accesses. • You will propel the customer into the next phase of product suite modernization by leveraging advancements in technologies such as containerization, cloud capabilities, dataflows, and Artificial Intelligence/Machine Learning (AI/ML) capabilities. The Work: We are proactively recruiting for a future need, with the expectation of a 2025 or early 2026 start date. This requisition is being used as a placeholder for your interest in one of these roles to bring a modernization mindset to current technology. As the roles open up over time, we will invite you to review the best matching one(s). We are seeking professionals interested in a variety of responsibilities including; • Software development • Software engineering • Systems engineering • Cyber researchers (Capabilities Analyst, etc) • System Security (ISSO / ISSE / ISSM) • Technical writer • Test Engineers • Network Engineers • User Experience Designer • Data Science • Systems Administrator (Linux) For a complete list that changes weekly, use this term to search via the Lockheed Martin jobs website: #RMSRB2025 Come join a company with incredible breadth and depth in the nature of programs and technologies we support that will never leave you bored or looking for your next assignment. Stop having to look for a new job with every rumor and whim of contract changes. Why Join Us: Your Health, Your Wealth, Your Life Our flexible schedules, competitive pay and comprehensive benefits enable you to live a healthy, fulfilling life at and outside of work. Learn more about Lockheed Martin's competitive and comprehensive benefits package. We support our employees, so they can support our mission. Plus, you may be eligible for up to a $25K sign on bonus as an external hire! #RMSC6ISR #OneLMHotJobs #RMSRB2025 Basic Qualifications: • Current DoD Top Secret SCI with Polygraph Seeking multiple levels of Software Engineers: SWE0: • A High School Diploma or GED plus four (4) years of general software engineering experience OR • Bachelor's degree in Computer Science or related discipline from an accredited college or university. SWE1: • A High School Diploma or GED plus eleven (11) years of general software engineering experience OR • A Bachelor's degree in Computer Science or related discipline from an accredited college or university, plus seven (7) years of software engineering experience. SWE2: • A High School Diploma or GED plus eighteen (18) years of general software engineering experience OR • A Bachelor's degree in Computer Science or related discipline from an accredited college or university, plus fourteen (14) years of software engineering experience. SWE3: • A High School Diploma or GED plus twenty-four (24) years of general software engineering experience OR • A Bachelor's degree in Computer Science or related discipline from an accredited college or university, plus twenty (20) years of software engineering experience. Required Skills and Experience: • Analyze user requirements to derive software design and performance requirements • Debug existing software and correct defects • Provide recommendations for improving documentation and software development process standards • Design and code new software or modify existing software to add new features • Integrate existing software into new or modified systems or operating environments • Develop simple data queries for existing or proposed databases or data repositories • Write or review software and system documentation Desired Skills: • Familiar with RF algorithm development Standard Job Description : Designs, develops, documents, tests, and maintains full spectrum cyber solutions. Develops and automates secure systems to support cyber offensive, defense and full spectrum cyber operations. Conducts vulnerability research, reverse engineering, penetration testing (red/blue teams), develops and integrates low-level firmware, and/or develops specialized cyber software solutions and tools based on mission requirements. Applies system knowledge of subject matter (hardware, software, networks, cloud, etc.) to conduct research to evaluate potential vulnerabilities and develop new capabilities to exploit and/or mitigate vulnerabilities. *USE OF THIS CLASSIFICATION REQUIRES AUTHORIZATION FROM THE BUSINESS AREA CYBER DIRECTOR OR DELEGATE* Typical Minimums : Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 14 years or more of professional experience; or 12 years of professional experience with a related Masters degree. Considered an expert, authority in discipline. Clearance Level: TS/SCI w/Poly SP Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 9x80 every other Friday off Pay Rate: The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $150,800 - $265,880. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year. This position is incentive plan eligible. Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They're dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about. As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories. Experience Level: Experienced Professional Business Unit: RMS Relocation Available: Possible Career Area: Systems Engineering: Software Type: Task Order/IDIQ Shift: First

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. Description At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job overview and responsibilities Senior Line Engineers are part of a service engineering team that provide 24/7 engineering technical support for United Airlines Worldwide fleet of operational aircraft to ensure the timely return to service. Provide engineering support for a wide range of aircraft systems, maintenance programs, engines as well as operational engineering functions. Studies, analyzes, and seeks solutions to problems related to the design, operation, maintenance, performance, modification, or repair of aircraft, and their components. Uses a structured, logical, and analytical approach in problem solving. Defines maintenance program, configuration, and serviceability criteria ensuring safe and legal operations. Analyzes and implements regulatory requirements. Evaluates the effects of modifications or new equipment on reliability and performance. Evaluates the benefits of the cost impact of a fleet decision to ensure an optimum balance of cost, asset utilization, quality, and reliability. Authors, designs, tests, and manages projects. Communicates with customers on technical issues, work scope recommendations, and failure investigations. Interfaces with internal and external organizations regarding specific aircraft and component issues. This position leads and develops potentially complex solutions and implementation plans, project justification, cost/benefit analysis, management of project implementation, technical support, and obtaining FAA approvals as required. Coordinate work with other operational groups to ensure airworthiness, safety, regulatory compliance, operational reliability, and operational efficiency. Organize and manage the priorities for assigned responsibilities and accomplish the work processes to meet all the deliverables for operational needs, projects, and program changes/technical specification revisions. Shifts are dependent on work location and assignment and will be designated during the interview process as required. It is important to note that shifts may change based on the needs of the operation. Work Schedule: 7.00pm PST- 6.30am PST Qualifications What's needed to succeed (Minimum Qualifications): Bachelor's degree or related experience in Engineering (Mechanical, Electrical, Aerospace), related technical field or equivalent relative work experience Senior Line Engineer I: 5-8 years Senior Line Engineer II: 8 years + Ability to interpret complex and technical Engineering and OEM documents. Highly detailed level project development and management for regulatory compliance modifications, and overall ownership of specific systems Must have the ability to communicate detailed, technical information under time-bound and stressful situations. Successful candidate will have working knowledge of airline or OEM operations. Knowledge of Code of Regulations (CFRs), airworthiness design and substantiation criteria, aircraft and equipment design and operational characteristics Must be available to work any shift including nights and weekends as well as holidays. Must be legally authorized to work in the United States for any employer without sponsorship. Successful completion of interview required to meet job qualification. Reliable, punctual attendance is an essential function of the position. What will help you propel from the pack (Preferred Qualifications): OEM Structural Repairs for Engineers Training (Boeing/Airbus) with portfolio of designing major repairs for aircraft structures; metallic or composite Work within specific ATA Airline Chapters Airline or Industry experience with general ATA Chapters which could encompass, aircraft systems, structures, power plant and avionics disciplines Excellent communication and technical writing ability Knowledge of FARS (specifically parts 21, 25, 26, 43, 121, & 145) CATIA/AUTOCAD experience The base pay range for this role is $97,945.00 to $133,540.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

MANTECH seeks a motivated, career and customer-oriented Systems Engineer III to join our team in Annapolis Junction, Maryland. ManTech is currently seeking Systems Engineer III to join our team at Annapolis Junction, MD. We are seeking a Senior Systems Engineer who is a seasoned IT professional responsible for designing, implementing, and a top-level trouble shooter supporting a high-level architecture of an organization's backend infrastructure. You will communicate with other project personnel, Government stakeholders, and senior executives. Responsibilities include but are not limited to: Administer and maintain IT infrastructure by utilizing expert-level knowledge of the Linux operating system, along with deep expertise in server administration, virtualization, and cloud platforms like AWS or Azure, to manage the organization's backend systems. Develop and implement automation solutions through creating scalable automation services using strong scripting and orchestration skills, with proficiency in tools like Python, Bash, and Ansible. Design and manage system architecture by applying systems engineering principles to design, implement, and manage the high-level architecture of the organization's backend infrastructure. Ensure network and system security through a strong understanding of networking and security fundamentals, including TCP/IP, firewalls, and VPNs, to protect the organization's infrastructure. Communicate with stakeholders - Interact directly with government personnel, senior executives, and other project members to discuss technical issues and project status. Provide technical guidance and troubleshooting as a top-level troubleshooter, addressing technical considerations, problems, and issues for both internal teams and government stakeholders. Minimum Qualifications: Bachelor's degree in STEM field or Highschool and 13 years of experience; Associates and 11 years of experience in lieu of degree, a candidate holding a relevant master's degree may be granted 2 years' experience credit for that extra education, a candidate holding a relevant PhD degree may be granted 4 years' experience credit for that extra education. 5 years of position-relevant work experience. DoD 8570.01-m IAT Level II. Strong proficiency in scripting and automation, with hands-on experience in Python, Bash, and an infrastructure orchestration tool like Ansible. Experience in front-end web development to create internal tools and solutions. Proven background as an Orchestration Engineer or in a similar role focused on building scalable automation services. Solid grasp of TCP/IP networking, firewalls, VLANs, and VPNs. Expert-level knowledge of the Linux operating system. Preferred Qualifications: Experience with full-stack development, including creating and interacting with databases and APIs. Knowledge of Infrastructure as Code (IaC) principles, preferably with experience using Terraform. Familiarity with public cloud platforms (AWS, Azure, GCP) and container technologies (Docker, Kubernetes). Proficiency with virtualization platforms such as VMware vSphere or Microsoft Hyper-V. Exceptional troubleshooting and problem-solving skills, with a talent for systematically diagnosing and resolving complex technical issues. A foundational understanding of traditional Systems Administration principles Clearance Requirements: Must have a current/active TS/SCI Physical Requirements: The person in this position must have the ability to perform tasks while stationary 50% of the time at a computer, with specific emphasis on visual acuity for close-range work. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Position Summary: We are seeking an experienced Physical Security Systems Contractor to provide break-fix support for our enterprise security infrastructure. This role will focus on troubleshooting and resolving issues reported by our Global Security Operations Center (GSOC) team through our Jira ticketing system. The contractor will work on-site in San Francisco with cutting-edge security technologies and coordinate with field integrators to ensure rapid resolution of critical security system issues. Key Responsibilities: Monitor and respond to break-fix tickets in Jira submitted by GSOC team during business hours Perform troubleshooting and diagnostics on physical security systems including: Access Control Systems Video Management Systems (VMS) Visitor Management Systems Network-connected security devices Analyze device and network connectivity issues using system logs and diagnostic tools Determine root cause of system failures and implement software-based solutions when possible Coordinate with field integrators when hardware replacement or on-site intervention is required Provide clear dispatch instructions and technical guidance to integrators Ensure proper resolution validation before integrator departure from site Maintain detailed documentation of troubleshooting steps and resolutions in Jira Escalate complex issues to appropriate vendor support channels when necessary Participate in post-incident reviews to identify preventive measures Required Technology Experience: Video Management: Axis cameras and video solutions, Genetec Security Center VMS, Sureview immersive video management Access Control: Wayvelinx cloud-based access control systems AI/Analytics: Alcatraz.ai facial authentication, Ambient.ai computer vision analytics Network troubleshooting for IP-based security devices Enterprise security system architecture and integration Required Qualifications: Minimum 5 years of hands-on experience with enterprise physical security systems Strong experience with IP networking, VLANs, and network troubleshooting Proficiency with Jira or similar ticketing systems Experience coordinating with field technicians and integrators Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to work independently and manage multiple concurrent issues Must be able to work on-site in San Francisco during standard business hours Reliable transportation to San Francisco location Preferred Qualifications: Industry certifications (e.g., Genetec, Axis, networking certifications) Experience with enterprise-scale deployments Knowledge of cybersecurity best practices for physical security systems Previous GSOC or NOC experience Experience with vendor escalation processes Bay Area experience preferred Key Performance Metrics: Average ticket resolution time First-call resolution rate Customer satisfaction scores from GSOC team Successful integrator dispatch coordination rate Working Conditions: Full-time on-site presence required at San Francisco location Standard business hours: 8:00 AM - 5:00 PM, Monday through Friday Occasional flexibility may be required for critical system issues Professional office environment Compensation Estimated Pay Range: 75K-85K Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Position Summary: We are seeking an experienced Physical Security Systems Contractor to provide break-fix support for our enterprise security infrastructure. This role will focus on troubleshooting and resolving issues reported by our Global Security Operations Center (GSOC) team through our Jira ticketing system. The contractor will work on-site in San Francisco with cutting-edge security technologies and coordinate with field integrators to ensure rapid resolution of critical security system issues. Key Responsibilities: Monitor and respond to break-fix tickets in Jira submitted by GSOC team during business hours Perform troubleshooting and diagnostics on physical security systems including: Access Control Systems Video Management Systems (VMS) Visitor Management Systems Network-connected security devices Analyze device and network connectivity issues using system logs and diagnostic tools Determine root cause of system failures and implement software-based solutions when possible Coordinate with field integrators when hardware replacement or on-site intervention is required Provide clear dispatch instructions and technical guidance to integrators Ensure proper resolution validation before integrator departure from site Maintain detailed documentation of troubleshooting steps and resolutions in Jira Escalate complex issues to appropriate vendor support channels when necessary Participate in post-incident reviews to identify preventive measures Required Technology Experience: Video Management: Axis cameras and video solutions, Genetec Security Center VMS, Sureview immersive video management Access Control: Wayvelinx cloud-based access control systems AI/Analytics: Alcatraz.ai facial authentication, Ambient.ai computer vision analytics Network troubleshooting for IP-based security devices Enterprise security system architecture and integration Required Qualifications: Minimum 5 years of hands-on experience with enterprise physical security systems Strong experience with IP networking, VLANs, and network troubleshooting Proficiency with Jira or similar ticketing systems Experience coordinating with field technicians and integrators Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to work independently and manage multiple concurrent issues Must be able to work on-site in San Francisco during standard business hours Reliable transportation to San Francisco location Preferred Qualifications: Industry certifications (e.g., Genetec, Axis, networking certifications) Experience with enterprise-scale deployments Knowledge of cybersecurity best practices for physical security systems Previous GSOC or NOC experience Experience with vendor escalation processes Bay Area experience preferred Key Performance Metrics: Average ticket resolution time First-call resolution rate Customer satisfaction scores from GSOC team Successful integrator dispatch coordination rate Working Conditions: Full-time on-site presence required at San Francisco location Standard business hours: 8:00 AM - 5:00 PM, Monday through Friday Occasional flexibility may be required for critical system issues Professional office environment Compensation Estimated Pay Range: 75K-85K Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Position Summary: We are seeking an experienced Physical Security Systems Contractor to provide break-fix support for our enterprise security infrastructure. This role will focus on troubleshooting and resolving issues reported by our Global Security Operations Center (GSOC) team through our Jira ticketing system. The contractor will work on-site in San Francisco with cutting-edge security technologies and coordinate with field integrators to ensure rapid resolution of critical security system issues. Key Responsibilities: Monitor and respond to break-fix tickets in Jira submitted by GSOC team during business hours Perform troubleshooting and diagnostics on physical security systems including: Access Control Systems Video Management Systems (VMS) Visitor Management Systems Network-connected security devices Analyze device and network connectivity issues using system logs and diagnostic tools Determine root cause of system failures and implement software-based solutions when possible Coordinate with field integrators when hardware replacement or on-site intervention is required Provide clear dispatch instructions and technical guidance to integrators Ensure proper resolution validation before integrator departure from site Maintain detailed documentation of troubleshooting steps and resolutions in Jira Escalate complex issues to appropriate vendor support channels when necessary Participate in post-incident reviews to identify preventive measures Required Technology Experience: Video Management: Axis cameras and video solutions, Genetec Security Center VMS, Sureview immersive video management Access Control: Wayvelinx cloud-based access control systems AI/Analytics: Alcatraz.ai facial authentication, Ambient.ai computer vision analytics Network troubleshooting for IP-based security devices Enterprise security system architecture and integration Required Qualifications: Minimum 5 years of hands-on experience with enterprise physical security systems Strong experience with IP networking, VLANs, and network troubleshooting Proficiency with Jira or similar ticketing systems Experience coordinating with field technicians and integrators Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to work independently and manage multiple concurrent issues Must be able to work on-site in San Francisco during standard business hours Reliable transportation to San Francisco location Preferred Qualifications: Industry certifications (e.g., Genetec, Axis, networking certifications) Experience with enterprise-scale deployments Knowledge of cybersecurity best practices for physical security systems Previous GSOC or NOC experience Experience with vendor escalation processes Bay Area experience preferred Key Performance Metrics: Average ticket resolution time First-call resolution rate Customer satisfaction scores from GSOC team Successful integrator dispatch coordination rate Working Conditions: Full-time on-site presence required at San Francisco location Standard business hours: 8:00 AM - 5:00 PM, Monday through Friday Occasional flexibility may be required for critical system issues Professional office environment Compensation Estimated Pay Range: 75K-85K Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

💼 We're Hiring: IT Systems Administrator Industry: Technology / Engineering / R&D Salary Range: $100k to $120k We're looking for a hands-on, highly skilled IT Systems Administrator to support a global workforce while owning on-site IT operations. This role blends end-user support, infrastructure management, cloud administration, and security operations-ideal for someone who thrives in a dynamic environment and values reliability, security, and continuous improvement. 🔧 What You'll Do IT Service Delivery & Support Deliver secure, reliable, and high-performing IT services aligned with SLAs and business needs. Provide exceptional end-user support with proactive communication and issue resolution. Offer Smart Hands support, including hardware installs, troubleshooting, testing, and maintenance. Assist staff with technical issues and provide training on IT and security best practices. Facilities IT Ownership Serve as the primary IT point of contact for the physical office(s). Own all site-specific IT operations, performance, and asset management. Collaborate with global IT teams to ensure seamless integration and operational uptime. Cloud & Endpoint Administration Administer the Office 365 suite (Exchange, Teams, SharePoint, OneDrive). Manage Microsoft Intune, Entra ID (Azure AD), Microsoft Security Center, and Purview. Deploy and manage Windows devices using Microsoft Autopilot. Administer JAMF Pro for iOS fleet management, security, and compliance. Support and optimize Windows and iOS environments for high engineering productivity. Security Operations & Incident Response Oversee cybersecurity operations including firewalls, IDS/IPS, endpoint protection, and patching. Monitor SOC alerts through SIEM tools and Microsoft Defender. Perform Tier 1 / Tier 2 incident response: investigate, contain, mitigate, and document events. Administer physical security systems such as access control, CCTV, alarms, and badge management. Help safeguard sensitive IP, design data, and R&D assets. System & Infrastructure Administration Maintain servers, networks, storage, and critical applications. Ensure high availability, strong performance, and disaster-recovery readiness. Support engineering tools, EDA environments, and design workflows.

Global Security Vendor San Francisco, California $85,000 - $95,000 + Bonus & Great Package This Global Security Vendor is a category leader and due to thier expansion plans require an IT Operations Engineer in thier IT department to support the needs of global end users and departments while helping to implement IT solutions that enable the company's growth. You'll interact daily with end users and support the evolving needs of a fast-growing organization. You must have experience in a senior desktop engineer or systems administrator position to apply for this position. In this role you will: Identify persistent issues and recurring failures in the environment, and drive them to resolution by collaborating with the appropriate IT team members and/or business application owners. Provide advanced technical assistance with computer hardware and software, supporting end users via phone, in person, or remotely across a globally distributed workforce. Execute the new hire onboarding process flawlessly, continuously improving it to enhance the overall new hire experience. Similarly, ensure offboarding is completed accurately and on time. Test and implement tools that enable efficient deployment and support of end-user technology, improving user experience and productivity. Prioritize ongoing tasks effectively and proactively communicate roadblocks (e.g., external dependencies, approvals, scope changes) to senior management. Write clear, concise, and accurate Helpdesk Standard Operating Procedures (SOPs) and maintain up-to-date IT knowledge base articles, documentation, and end-user guides. Assist with MDM policy administration, software deployment, and support for mac OS and Windows laptops. Support the deployment and maintenance of a range of Microsoft technologies, including but not limited to Entra ID, Microsoft 365, and Copilot. Provide support for VoIP phones and conference room AV systems (SIP/PSTN, microphones, cameras, and general connectivity issues). Handle laptop imaging, patching, and mobile device management (iOS/Android) support. Prioritize IT requests based on impact and urgency, and engage with all levels of the organization to resolve issues promptly. Partner with other IT team members to implement technology projects, services, and automation tools, following established processes and measuring effectiveness. Manage endpoint/laptop physical inventory and ensure that the electronic Asset/CMDB database remains accurate and up to date. Communicate effectively and professionally with end users, customers, vendors, and other IT personnel. Maintain physical and logical security accounts for assigned systems. Monitor and resolve incidents related to systems, networks (e.g., VPN), and security. This role does require coming onsite regularly into the HQ located in San Francisco. To be successful in this opportunity, you will have: Proven experience of relevant IT support experience as a senior desktop engineer or systems administrator in a fast-paced environment. Strong prioritization, troubleshooting, and critical thinking skills are essential. Proficiency with mobile device management solutions (e.g., Jamf, Kandji, and/or Intune). Proven experience supporting mac OS environments. Familiarity with Microsoft Entra ID (formerly Azure AD), Microsoft 365, and Windows. Experience with endpoint security tools (antivirus, antimalware, anti-phishing, DLP agents) and backup solutions. Strong customer service orientation and attention to detail, providing a “white-glove” support experience. Enjoys problem-solving and working in a dynamic, fast-changing environment. Experience with IT ticketing systems (e.g., Freshservice, ManageEngine, ServiceNow, or similar). Knowledge of ITIL Service Desk best practices (ITIL v4 Foundation certification is a plus). Experience working in a regulated environment with strong confidentiality and data privacy standards. Good understanding of and adherence to InfoSec guidelines and principles. *Follow Scout Global for more roles like this*

Global Security Vendor San Francisco, California $85,000 - $95,000 + Bonus & Great Package This Global Security Vendor is a category leader and due to thier expansion plans require an IT Operations Engineer in thier IT department to support the needs of global end users and departments while helping to implement IT solutions that enable the company's growth. You'll interact daily with end users and support the evolving needs of a fast-growing organization. You must have experience in a senior desktop engineer or systems administrator position to apply for this position. In this role you will: Identify persistent issues and recurring failures in the environment, and drive them to resolution by collaborating with the appropriate IT team members and/or business application owners. Provide advanced technical assistance with computer hardware and software, supporting end users via phone, in person, or remotely across a globally distributed workforce. Execute the new hire onboarding process flawlessly, continuously improving it to enhance the overall new hire experience. Similarly, ensure offboarding is completed accurately and on time. Test and implement tools that enable efficient deployment and support of end-user technology, improving user experience and productivity. Prioritize ongoing tasks effectively and proactively communicate roadblocks (e.g., external dependencies, approvals, scope changes) to senior management. Write clear, concise, and accurate Helpdesk Standard Operating Procedures (SOPs) and maintain up-to-date IT knowledge base articles, documentation, and end-user guides. Assist with MDM policy administration, software deployment, and support for mac OS and Windows laptops. Support the deployment and maintenance of a range of Microsoft technologies, including but not limited to Entra ID, Microsoft 365, and Copilot. Provide support for VoIP phones and conference room AV systems (SIP/PSTN, microphones, cameras, and general connectivity issues). Handle laptop imaging, patching, and mobile device management (iOS/Android) support. Prioritize IT requests based on impact and urgency, and engage with all levels of the organization to resolve issues promptly. Partner with other IT team members to implement technology projects, services, and automation tools, following established processes and measuring effectiveness. Manage endpoint/laptop physical inventory and ensure that the electronic Asset/CMDB database remains accurate and up to date. Communicate effectively and professionally with end users, customers, vendors, and other IT personnel. Maintain physical and logical security accounts for assigned systems. Monitor and resolve incidents related to systems, networks (e.g., VPN), and security. This role does require coming onsite regularly into the HQ located in San Francisco. To be successful in this opportunity, you will have: Proven experience of relevant IT support experience as a senior desktop engineer or systems administrator in a fast-paced environment. Strong prioritization, troubleshooting, and critical thinking skills are essential. Proficiency with mobile device management solutions (e.g., Jamf, Kandji, and/or Intune). Proven experience supporting mac OS environments. Familiarity with Microsoft Entra ID (formerly Azure AD), Microsoft 365, and Windows. Experience with endpoint security tools (antivirus, antimalware, anti-phishing, DLP agents) and backup solutions. Strong customer service orientation and attention to detail, providing a “white-glove” support experience. Enjoys problem-solving and working in a dynamic, fast-changing environment. Experience with IT ticketing systems (e.g., Freshservice, ManageEngine, ServiceNow, or similar). Knowledge of ITIL Service Desk best practices (ITIL v4 Foundation certification is a plus). Experience working in a regulated environment with strong confidentiality and data privacy standards. Good understanding of and adherence to InfoSec guidelines and principles. *Follow Scout Global for more roles like this*

Global Security Vendor San Francisco, California $85,000 - $95,000 + Bonus & Great Package This Global Security Vendor is a category leader and due to thier expansion plans require an IT Operations Engineer in thier IT department to support the needs of global end users and departments while helping to implement IT solutions that enable the company's growth. You'll interact daily with end users and support the evolving needs of a fast-growing organization. You must have experience in a senior desktop engineer or systems administrator position to apply for this position. In this role you will: Identify persistent issues and recurring failures in the environment, and drive them to resolution by collaborating with the appropriate IT team members and/or business application owners. Provide advanced technical assistance with computer hardware and software, supporting end users via phone, in person, or remotely across a globally distributed workforce. Execute the new hire onboarding process flawlessly, continuously improving it to enhance the overall new hire experience. Similarly, ensure offboarding is completed accurately and on time. Test and implement tools that enable efficient deployment and support of end-user technology, improving user experience and productivity. Prioritize ongoing tasks effectively and proactively communicate roadblocks (e.g., external dependencies, approvals, scope changes) to senior management. Write clear, concise, and accurate Helpdesk Standard Operating Procedures (SOPs) and maintain up-to-date IT knowledge base articles, documentation, and end-user guides. Assist with MDM policy administration, software deployment, and support for mac OS and Windows laptops. Support the deployment and maintenance of a range of Microsoft technologies, including but not limited to Entra ID, Microsoft 365, and Copilot. Provide support for VoIP phones and conference room AV systems (SIP/PSTN, microphones, cameras, and general connectivity issues). Handle laptop imaging, patching, and mobile device management (iOS/Android) support. Prioritize IT requests based on impact and urgency, and engage with all levels of the organization to resolve issues promptly. Partner with other IT team members to implement technology projects, services, and automation tools, following established processes and measuring effectiveness. Manage endpoint/laptop physical inventory and ensure that the electronic Asset/CMDB database remains accurate and up to date. Communicate effectively and professionally with end users, customers, vendors, and other IT personnel. Maintain physical and logical security accounts for assigned systems. Monitor and resolve incidents related to systems, networks (e.g., VPN), and security. This role does require coming onsite regularly into the HQ located in San Francisco. To be successful in this opportunity, you will have: Proven experience of relevant IT support experience as a senior desktop engineer or systems administrator in a fast-paced environment. Strong prioritization, troubleshooting, and critical thinking skills are essential. Proficiency with mobile device management solutions (e.g., Jamf, Kandji, and/or Intune). Proven experience supporting mac OS environments. Familiarity with Microsoft Entra ID (formerly Azure AD), Microsoft 365, and Windows. Experience with endpoint security tools (antivirus, antimalware, anti-phishing, DLP agents) and backup solutions. Strong customer service orientation and attention to detail, providing a “white-glove” support experience. Enjoys problem-solving and working in a dynamic, fast-changing environment. Experience with IT ticketing systems (e.g., Freshservice, ManageEngine, ServiceNow, or similar). Knowledge of ITIL Service Desk best practices (ITIL v4 Foundation certification is a plus). Experience working in a regulated environment with strong confidentiality and data privacy standards. Good understanding of and adherence to InfoSec guidelines and principles. *Follow Scout Global for more roles like this*

Global Security Vendor San Francisco, California $85,000 - $95,000 + Bonus & Great Package This Global Security Vendor is a category leader and due to thier expansion plans require an IT Operations Engineer in thier IT department to support the needs of global end users and departments while helping to implement IT solutions that enable the company's growth. You'll interact daily with end users and support the evolving needs of a fast-growing organization. You must have experience in a senior desktop engineer or systems administrator position to apply for this position. In this role you will: Identify persistent issues and recurring failures in the environment, and drive them to resolution by collaborating with the appropriate IT team members and/or business application owners. Provide advanced technical assistance with computer hardware and software, supporting end users via phone, in person, or remotely across a globally distributed workforce. Execute the new hire onboarding process flawlessly, continuously improving it to enhance the overall new hire experience. Similarly, ensure offboarding is completed accurately and on time. Test and implement tools that enable efficient deployment and support of end-user technology, improving user experience and productivity. Prioritize ongoing tasks effectively and proactively communicate roadblocks (e.g., external dependencies, approvals, scope changes) to senior management. Write clear, concise, and accurate Helpdesk Standard Operating Procedures (SOPs) and maintain up-to-date IT knowledge base articles, documentation, and end-user guides. Assist with MDM policy administration, software deployment, and support for mac OS and Windows laptops. Support the deployment and maintenance of a range of Microsoft technologies, including but not limited to Entra ID, Microsoft 365, and Copilot. Provide support for VoIP phones and conference room AV systems (SIP/PSTN, microphones, cameras, and general connectivity issues). Handle laptop imaging, patching, and mobile device management (iOS/Android) support. Prioritize IT requests based on impact and urgency, and engage with all levels of the organization to resolve issues promptly. Partner with other IT team members to implement technology projects, services, and automation tools, following established processes and measuring effectiveness. Manage endpoint/laptop physical inventory and ensure that the electronic Asset/CMDB database remains accurate and up to date. Communicate effectively and professionally with end users, customers, vendors, and other IT personnel. Maintain physical and logical security accounts for assigned systems. Monitor and resolve incidents related to systems, networks (e.g., VPN), and security. This role does require coming onsite regularly into the HQ located in San Francisco. To be successful in this opportunity, you will have: Proven experience of relevant IT support experience as a senior desktop engineer or systems administrator in a fast-paced environment. Strong prioritization, troubleshooting, and critical thinking skills are essential. Proficiency with mobile device management solutions (e.g., Jamf, Kandji, and/or Intune). Proven experience supporting mac OS environments. Familiarity with Microsoft Entra ID (formerly Azure AD), Microsoft 365, and Windows. Experience with endpoint security tools (antivirus, antimalware, anti-phishing, DLP agents) and backup solutions. Strong customer service orientation and attention to detail, providing a “white-glove” support experience. Enjoys problem-solving and working in a dynamic, fast-changing environment. Experience with IT ticketing systems (e.g., Freshservice, ManageEngine, ServiceNow, or similar). Knowledge of ITIL Service Desk best practices (ITIL v4 Foundation certification is a plus). Experience working in a regulated environment with strong confidentiality and data privacy standards. Good understanding of and adherence to InfoSec guidelines and principles. *Follow Scout Global for more roles like this*

The Senior System Administrator will be responsible for administering and maintaining systems across both SIPR and NIPR networks. This includes oversight of system performance, security hardening, troubleshooting, patch management, and supporting modernization efforts in both on-premises and cloud environments. The role requires an individual comfortable operating in highly regulated DoD environments, applying STIGs, supporting RMF compliance, and ensuring system readiness for mission demands. Key Responsibilities Administer and maintain Linux and Windows server environments across SIPR and NIPR networks. Lead advanced troubleshooting, diagnostics, and root-cause analysis for complex system issues. Implement and maintain compliance with STIGs, RMF controls, and DoD cybersecurity policies. Manage AWS resources, including EC2 instances, IAM, VPC configurations, storage, and security settings. Oversee system upgrades, patching cycles, configuration management, and performance tuning. Support network-connected system operations, including DNS, DHCP, routing, and switching interactions. Develop and maintain technical documentation, configuration baselines, and system procedures. Collaborate with cybersecurity, engineering, and operations teams to ensure system integrity and mission readiness. Provide mentorship and technical guidance to junior administrators and support staff. Required Qualifications Active Top Secret clearance. 6-10+ years of experience in system administration supporting DoD or similarly regulated environments. Proficiency with Linux (RHEL preferred) and Windows Server administration. Experience working in both classified and unclassified environments. Strong understanding of RMF, STIGs, and DoD security standards. Hands-on experience managing AWS cloud environments. Solid understanding of networking fundamentals (TCP/IP, routing, switching, DNS, DHCP). Active Security+ certification (required under DoD 8570 IAT II guidelines).

Global Security Vendor San Francisco, California $85,000 - $95,000 + Bonus & Great Package This Global Security Vendor is a category leader and due to thier expansion plans require an IT Operations Engineer in thier IT department to support the needs of global end users and departments while helping to implement IT solutions that enable the company's growth. You'll interact daily with end users and support the evolving needs of a fast-growing organization. You must have experience in a senior desktop engineer or systems administrator position to apply for this position. In this role you will: Identify persistent issues and recurring failures in the environment, and drive them to resolution by collaborating with the appropriate IT team members and/or business application owners. Provide advanced technical assistance with computer hardware and software, supporting end users via phone, in person, or remotely across a globally distributed workforce. Execute the new hire onboarding process flawlessly, continuously improving it to enhance the overall new hire experience. Similarly, ensure offboarding is completed accurately and on time. Test and implement tools that enable efficient deployment and support of end-user technology, improving user experience and productivity. Prioritize ongoing tasks effectively and proactively communicate roadblocks (e.g., external dependencies, approvals, scope changes) to senior management. Write clear, concise, and accurate Helpdesk Standard Operating Procedures (SOPs) and maintain up-to-date IT knowledge base articles, documentation, and end-user guides. Assist with MDM policy administration, software deployment, and support for mac OS and Windows laptops. Support the deployment and maintenance of a range of Microsoft technologies, including but not limited to Entra ID, Microsoft 365, and Copilot. Provide support for VoIP phones and conference room AV systems (SIP/PSTN, microphones, cameras, and general connectivity issues). Handle laptop imaging, patching, and mobile device management (iOS/Android) support. Prioritize IT requests based on impact and urgency, and engage with all levels of the organization to resolve issues promptly. Partner with other IT team members to implement technology projects, services, and automation tools, following established processes and measuring effectiveness. Manage endpoint/laptop physical inventory and ensure that the electronic Asset/CMDB database remains accurate and up to date. Communicate effectively and professionally with end users, customers, vendors, and other IT personnel. Maintain physical and logical security accounts for assigned systems. Monitor and resolve incidents related to systems, networks (e.g., VPN), and security. This role does require coming onsite regularly into the HQ located in San Francisco. To be successful in this opportunity, you will have: Proven experience of relevant IT support experience as a senior desktop engineer or systems administrator in a fast-paced environment. Strong prioritization, troubleshooting, and critical thinking skills are essential. Proficiency with mobile device management solutions (e.g., Jamf, Kandji, and/or Intune). Proven experience supporting mac OS environments. Familiarity with Microsoft Entra ID (formerly Azure AD), Microsoft 365, and Windows. Experience with endpoint security tools (antivirus, antimalware, anti-phishing, DLP agents) and backup solutions. Strong customer service orientation and attention to detail, providing a “white-glove” support experience. Enjoys problem-solving and working in a dynamic, fast-changing environment. Experience with IT ticketing systems (e.g., Freshservice, ManageEngine, ServiceNow, or similar). Knowledge of ITIL Service Desk best practices (ITIL v4 Foundation certification is a plus). Experience working in a regulated environment with strong confidentiality and data privacy standards. Good understanding of and adherence to InfoSec guidelines and principles. *Follow Scout Global for more roles like this*

Requirements Support Client's FENX testing and installation effort, Execute pre-built TestRail test cases and validate software/hardware integration. Perform device configuration, firmware loading, and onsite hardware verification. Identify, document, and retest defects in collaboration with engineering. Provide daily execution summaries and phase-end test reports. Support installation punch lists, network validation, and device readiness checks. Card-Based Processing Onboarding and training on faregate devices. Executing test cases for card-based processing. Compiling test results and generating detailed TestRail test reports. Post-launch testing for bugs/issues identified during the pilot. Open Payment Processing + Fare Detection System Executing test cases for open-payment processing workflows. Compiling test results and generating detailed TestRail test reports. Post-launch testing for bugs/issues identified during Phase 2 pilot. Core Tech Stack AFC & Fare Collection Systems Cubic FENX, NextCity, validators, gates, TVMs. Fare device firmware tools & diagnostic utilities. Back-office transaction systems, API logs, and device communication protocols. Testing & QA Tools TestRail (required). Jira, Azure DevOps, or ServiceNow for defect management. Confluence for documentation. Git/GitHub/Bitbucket (for configuration review as needed). Hardware & Network Tools Linux/Windows diagnostics. Wireshark / packet capture utilities. Serial/Ethernet communication validation. OEM device provisioning tools. Multimeters and electrical verification tools. Required Skill Set Experience in testing and validating fare-collection systems (Cubic preferred). Strong functional, regression, and integration testing ability. Hands-on experience with faregates and payment-processing workflows. Firmware loading, device configuration, and hardware validation. Low-voltage installation familiarity (Cat5/6, power, grounding). Ability to read installation diagrams and diagnose field issues. Strong documentation and reporting discipline. Experience in transit, AFC, or industrial technical environments Daily execution status summaries. Defect logs with detailed reproduction steps and retest confirmations. Installation punch list and hardware verification checklist. Final Test Completion Summary Report per phase.

IDR is seeking a Technical Support Engineer - Platform Technologies to join one of our top clients for an opportunity in San Diego, CA. This role offers the chance to work within a leading technology organization that specializes in platform support and development. The position focuses on resolving complex technical issues, debugging code, mentoring team members, and enhancing customer satisfaction. Position Overview for the Technical Support Engineer - Platform Technologies: Manage and resolve challenging issues related to the ServiceNow platform Act as the first point of escalation within the technical support team Mentor junior team members across various technologies Develop a deep understanding of the ServiceNow platform and related systems Engage in customer-facing interactions requiring strong interpersonal skills Requirements for the Technical Support Engineer - Platform Technologies: Demonstrated ability to troubleshoot difficult technical issues Working knowledge of components in a web applications stack Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell Experience with relational databases (e.g. MySQL, Oracle) What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

The Role: The IT Operations team designs, builds, and maintains the corporate technology infrastructure that powers our people and systems. We're seeking a highly skilled and proactive IT Support Engineer Lead to provide advanced technical support, strategic guidance, and hands-on leadership across our distributed workforce and helpdesk operations. In this role, you will oversee the deployment, configuration, and optimization of hardware and software solutions while ensuring reliability, security, and scalability. You'll play a key role in designing and implementing performance enhancements, streamlining IT operations through automation, and guiding the team toward best-in-class service delivery. Location: This role requires a hybrid work schedule, with 2-3 days per week in our San Francisco, CA office to foster collaboration and teamwork. Responsibilities: Lead and mentor the IT support team, setting standards for timely, high-quality technical assistance across mac OS, Windows, and SaaS platforms. Develop and execute strategies for end-user support, device configuration, and system maintenance to improve reliability and user experience. Administer and manage devices using MDM tools such as Intune, Kandji, and Automox, ensuring compliance and security standards are maintained. Manage and support critical SaaS platforms including Slack, Microsoft 365, Atlassian, Okta, and Zoom, handling integrations, permissions, and user lifecycle management. Configure and maintain core network services (DNS, DHCP), VoIP systems, and A/V confe rencing solutions to enable seamless collaboration. Collaborate cross-functionally with other teams to identify technical improvements, contribute to architectural decisions, and support organizational initiatives. Design and deliver training sessions for employees on software tools, hardware usage, and IT best practices to foster self-sufficiency and adoption. Drive automation and process improvement initiatives to increase efficiency and reduce manual intervention across IT workflows. Qualifications: 5-8 years of IT support experience in a fast-paced, dynamic environment, including 3+ years in a Lead or Level 2 role. Deep expertise with MDM platforms (Intune, Kandji) and endpoint management. Strong hands-on skills in hardware, software, and network troubleshooting, with a structured and analytical problem-solving approach. Experience managing Microsoft 365, Okta, and other SaaS ecosystems at scale. Solid understanding of networking protocols and configuration (DNS, DHCP, VPNs, VLANs, firewalls). Demonstrated success in mentoring junior IT staff, managing escalations, and improving helpdesk workflows. Familiarity with VoIP and A/V systems configuration and troubleshooting. Excellent communication and documentation skills, with the ability to translate technical concepts for non-technical users. A mindset focused on security, automation, and continuous improvement. Physical requirements: operate a computer for 8 hours per day; give and receive detailed information through verbal and written communication

Title: Systems Engineer - Operations Duration: Full-Time, Permanent We're looking for a Systems Engineer to join a technical operations team responsible for maintaining reliable enterprise environments and enhancing automation for long-term scalability. This role involves a blend of system monitoring, troubleshooting, patching, and supporting platform upgrades across Linux, AIX, and DB2-based environments. It's an ideal role for someone with a broad technical foundation who enjoys building efficiencies, standardizing processes, and working collaboratively in a fast-moving environment. If you're versatile, eager to grow, and excited about strengthening system reliability while contributing to automation initiatives, this role will be an excellent match. Must-Have Skills ✅ These competencies are essential for success in this role: Hands-on experience with Linux (preferably RHEL) or AIX systems administration Working knowledge of DB2 (upgrades, troubleshooting, backups, or performance monitoring) Ability to create or support automation scripts (Python strongly preferred) General understanding of Microsoft technologies (Windows systems, admin basics, tooling) A well-rounded technical skill set - candidates should not be specialized only in one area Strong communication, teamwork, and problem-solving skills Comfortable working in a fast-paced, collaborative engineering environment Not aligned to candidates who are primarily network engineers Nice-to-Have Skills 🌟 Experience supporting OS upgrades or patch lifecycles Familiarity with virtualization or cloud environments Understanding of server security, storage, or enterprise IT fundamentals Any Linux/AIX/DB2-related certifications (RHCE, IBM Admin, AIX Cert, DBE) Exposure to enterprise application environments Key Responsibilities System Reliability & Monitoring Support day-to-day health checks across Linux and AIX systems Review database activity and assist with DB2 performance monitoring Participate in incident response and basic troubleshooting Upgrades & Patching Assist with OS and application patching cycles Help validate post-upgrade behavior and document changes Work with senior engineers to implement security updates Automation & Standardization Contribute to scripts that streamline monitoring, maintenance, or routine workflows Help build process consistency across operational tasks Maintain and update internal documentation, SOPs, and system notes Continuity & Support Operations Participate in planned disaster recovery exercises Support documentation related to recovery procedures Collaborate closely with infrastructure and operations teams to ensure reliable services Who Shouldn't Apply 🚫 This role may not be suitable for individuals who: Are focused mainly on network engineering rather than systems Want a narrow, siloed role instead of a broad engineering mix Prefer remote or hybrid work (this is fully onsite) Do not have foundational experience with Linux/AIX, DB2, or Python scripting Prefer a slow-moving or highly structured environment

Virtualization Engineer-- Hirirng On W2. Must Haves: aExperience in Microsoft Azure. b.Software and Hardware experience in Nutanix. c.Experience in Windows system administration. Migrate workloads to M365. Migrate remaining servers and applications from the VMWare environment to Microsoft Azure. Deploy Nutanix virtual environments to migrate Data Center systems not included in other projects to Nutanix environments. Replace remote office VMWare virtual environments with Nutanix systems. Review and develop architecture plans for Nutanix and Azure with vendor input. Review and develop plans for migration activities to Nutanix and Azure in conjunction with State Fund SMEs and vendor architects. Coordinate with other IT teams to research and resolve complex issues. Provide technical guidance and resources to other IT teams as needed. Escalate critical issues that impact pre-production and production systems when necessary. Perform post-event analysis to determine root cause and possible preventive measures. Coordinate administrative, maintenance, and support activities of infrastructure to support IT and business initiatives. Lead, plan, develop, implement, and participate in project design, system administration, maintenance, and support essential to the mission. Develop automation using tools such as Ansible and Python to streamline routine tasks. Ensure designs meet best practice security guidelines. Optimize systems for performance based on their use case. Optimize State Fund spending in Azure to prevent overspend. Assist State Fund management in proactively managing vendor resources. Lead design discussions, research, identify, and provide recommendations on solutions and best practices to improve or resolve mission-critical systems and issues. Coordinate with other IT teams to research and resolve complex issues. Perform post-event analysis to determine root cause and possible preventative measures. Act as a lead role in projects assigned by management. Participate in problem management and root cause analysis and maintain 24x7 availability and monitoring of business system servers. Provide after-hours maintenance and support, whenever required. Participate in the on-call rotation with other Server Operations staff

The IT Help Desk Support professional provides day-to-day technical support to end users across the organization. This position is responsible for troubleshooting and resolving hardware, software, and network issues, as well as managing user accounts in Microsoft 365 and Active Directory. The role requires strong customer service skills, attention to detail, and the ability to handle multiple requests efficiently in a fast-paced environment. Responsibilities: Serve as the first point of contact for user inquiries and technical issues, received through phone, email, or the ticketing system. Troubleshoot and resolve problems related to desktop and laptop computers, printers, mobile devices, and other peripherals. Provide support for Windows and mac OS operating systems, Microsoft 365 applications, Teams, and SharePoint. Perform Microsoft 365 user account management, including creating and modifying accounts, assigning licenses, setting mailbox permissions, and resetting passwords. Manage Active Directory accounts, security groups, and access permissions. Set up and configure new user workstations, software, and peripheral equipment. Assist with network connectivity issues, including VPN access, wireless connections, and IP configurations. Maintain accurate documentation of issues and resolutions in the IT ticketing system. Escalate complex or recurring issues to higher-level technical staff as needed. Perform regular system maintenance, updates, and security checks. Support onboarding and offboarding activities, ensuring proper IT access and asset management. Follow established IT policies and procedures to ensure system security and compliance. Contribute to internal knowledge base articles and end-user training materials. Qualifications: 1 to 4 years of experience in IT support, service desk, or related technical role. Working knowledge of Microsoft 365 administration and account management. Familiarity with Active Directory, Exchange Online, and Teams. Experience supporting Windows operating systems and Microsoft Office applications. Understanding of basic networking concepts such as DNS, DHCP, and VPN. Strong communication and problem-solving skills with a focus on customer service. Ability to prioritize and manage multiple requests in a busy environment.