Syniverse jobs - 23 jobs

Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Audit Manager is responsible for conducting complex audit engagements evaluating the confidentiality, integrity and availability of the company systems and formulating recommendations for risk mitigation. This role requires continuous communication with Syniverse management and employees at all levels as well as communication with outside companies, external auditors, and vendors. This position works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. This role requires the ability to handle multiple projects and work with cross functional teams. - Some of What You'll Do IT Audit Manager The Audit Manager is responsible for conducting complex audit engagements evaluating the confidentiality, integrity and availability of the company systems and formulating recommendations for risk mitigation. This role will independently manage the end-to-end execution of IT audit engagements as prioritized in the audit plan. The Audit Manager is a trusted business advisor working with management to understand business drivers, the internal control environment, and gaps in any layers of the technology stack (e.g., network, databases, operating systems) that can negatively impact the company's operations or system of internal controls. Assessments include audits, compliance (e.g., SOC) and consulting engagements. Finance Audit Manager The Audit Manager is responsible for conducting complex Financial and/or business process audits throughout Syniverse international and domestic organizations and formulating recommendations for improvement in operating performance and controls. This role is a trusted business advisor and strategic partner to the business. The Audit Manager will independently manage the end-to-end execution of operational audits, compliance, and consulting engagements as prioritized in the audit plan. Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports. Key Responsibilities Assist with ensuring risks are appropriately identified, ranked, and articulated in the Risk and Control Matrix (RCM), and the audit is appropriately scoped to include relevant risks/controls for testing. Apply deep understanding of company standards, policies, and procedures to manage end-to-end audit activities (planning, designing, executing audit steps and concluding) in a timely manner. Perform in-charge responsibilities for assigned audits; this will include performing supervisory functions for other staff members. Work collaboratively with auditees to validate potential issues, determine "root causes" and formulate acceptable and feasible solutions. Draft audit results, and present risk to the business while discussing practical recommendations as appropriate. Assist in the development of the annual audit plan and in Audit Committee status reporting. Provide coaching to more junior audit team members as needed. Monitor, assess, and recommend solutions to emerging risks. Follow-up on the implementation of action plans agreed to in audit results. Act as a key contact and liaison to advise the business on audit, risk and control activities. Participate in advisory reviews for new processes and systems design to provide an independent assessment of control effectiveness. Actively communicate in a courteous and professional manner with individuals subject to audit, work collaboratively with auditees on identified issues for acceptable and feasible solutions. Be flexible to perform other duties as assigned. IT Audit Manager Experience, Education, and Certifications: Bachelor's degree in information systems or related field. 10+ years of Security, IT, or Audit related experience. CISA, CISSP or other technical certifications preferred. Working knowledge of general computer controls Additional Requirements: Working knowledge of computer-assisted audit testing using Excel, PowerApps, or SQL query techniques for data analysis is strongly desired. Basic understanding of the following technologies is preferred: Directory Services (e.g., Active Directory, LDAP). Database management systems (e.g., Oracle and SQL Server). Network architectures. Operating system security architectures (e.g., Windows, Unix). ERP systems (SAP). Proficient knowledge of IT/IS internal control standards and Information Security best practices (e.g., COBIT, NIST) required. Finance Audit Manager Experience, Education, and Certifications: Bachelor's degree in accounting or related field. 10+ years of experience in accounting/audit (Big 4 preferred). Experience with ERP/accounting systems software preferably SAP. CPA or CIA preferred. Additional Requirements: Working knowledge with risk frameworks such as COSO. Proven ability to build relationships and work at all levels within the organization. Proven ability to manage multiple projects of complex nature in a timely and efficient manner. Proven ability to produce clear and concise work product with a focus on risk and value. - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position.

Join Calix as a Services Sales Specialist and help Broadband Service Providers transform their operations through innovative services. This remote position offers the opportunity to collaborate with leading-edge platforms and deliver measurable results for clients across the Eastern United States. We are seeking a highly motivated and results-driven Services Sales Specialist with proven expertise in services sales within the Broadband Service Provider space. In this role, you will work closely with Calix account teams to promote our expanding portfolio of implementation and managed services. Your efforts will directly support our mission to deliver exceptional value and drive growth for our customers. As a key member of the Sales team, you will lead services opportunities for both new and established accounts. You will collaborate with internal teams to identify enhancements to our services portfolio and strengthen our value proposition. This role requires executing account plans to maximize revenue potential, managing complete sales cycles, and presenting to C-level executives the benefits of our comprehensive suite of service offerings. You will also forecast sales activity and revenue using Salesforce.com while building strong, long-term customer relationships. Ultimately, you will serve as an advocate for Calix services, driving adoption and revenue growth across all offerings. Responsibilities and Duties Lead complex sales cycles, presenting consulting and support solutions to C-level executives. Collaborate with account teams to develop and execute tailored service plans that maximize customer value and long-term revenue for Calix. Forecast sales activity and revenue using Salesforce, ensuring customer satisfaction. Promote the Calix Services vision through presentations, events, and targeted initiatives. Utilize AI-driven insights and automation tools, including Microsoft Copilot and Salesforce, to enhance customer engagement and sales productivity. Prepare and deliver persuasive presentations and proposals to executives and key stakeholders. Qualifications and Experience Willingness to travel (20-30%). Minimum 5 years' experience selling service solutions to small and medium-sized businesses. Experience in the Broadband Service Provider sector and professional services sales. Proven record of meeting or exceeding sales targets. Proficient in recognized sales methodologies, processes, and tools. Bachelor's degree with IT exposure (or equivalent). Hands-on expertise with AI technologies, Salesforce, and Microsoft Copilot. Experience as an overlay sales team member, with adaptability and leadership throughout the sales cycle. Desired Skills Strategic mindset with strong business acumen and analytical skills. High energy, self-motivation, and results-driven approach. Excellent relationship-building and influencing abilities at all organizational levels. Agility in adopting new technologies and driving digital transformation. Commitment to continuous learning and professional growth. Tenacious work ethic, doing “whatever it takes” with resolve, integrity, and an appropriate sense of urgency to meet deadlines and get the job done Strong interpersonal skills, a proven track record of synthesizing and interpreting complex issues into solutions and the ability to effectively work with multiple audiences and levels across organizations. Location This is a remote position with preference to live in Northeast United States. The on-target earnings for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 184,000 - 276,000 USD Annual Select US Metros and States: 160,000 - 240,000 USD Annual Other US Locations: 144,000 - 216,000 USD Annual For information on our benefits click here.

We are currently seeking a proven Product Strategy Analyst to work closely with Product Leaders to develop business models, analyze product and portfolio performance, research new markets, and collaborate closely with internal partners by providing data-driven insights. Internal partners include Commercial Strategy, Sales, Finance, and Supply Chain. You will need to demonstrate excellent written and oral communication ability, strong data analytic skills, strategic thinking, and the ability to influence cross functional teams. Calix is a fast-paced, entrepreneurial environment where you will be empowered to lead others. Our goal is to build an organization of smart, ambitious leaders, committed to our mission and focused on business success. Calix is where passionate innovators come together with a shared mission: to reimagine broadband experiences and empower communities like never before. As a true pioneer in broadband technology, we ignite transformation by equipping service providers of all sizes with an unrivaled broadband platform, state-of-the-art cloud technologies, and AI-driven solutions that redefine what's possible. Every tool and breakthrough we offer is designed to simplify our customers' operations and unlock extraordinary subscriber experiences through innovation to drive their growth. Responsibilities and Duties: Work cross functionally to gather and analyze data to model business growth Partner with Product Leaders to develop business cases Present insights and recommendations to the Product Sr. Leadership team for decision-making and strategic planning. Create reports, dashboards, and presentations to enable strategic decisions Develop forecasts for new products to enter new markets and to manage investments Analyze Calix's product portfolio to optimize investments and simplify product lines Update and maintain key reports Influence collaborators to support business objectives Coordinate with internal organizations to improve processes Organize and lead quarterly business reviews Perform ad hoc analysis to quickly solve time sensitive operational issues and business cases Serve as a cross functional communication hub to facilitate decisions based on data analysis Qualifications: Bachelor and/or master's degree in Engineering or Computer Science Minimum 5 years of hands-on experience in business analysis, requirements gathering, and presentation skills Experiences with Excel, Power BI, Salesforce, and Oracle Product management experience managing a product lifecycle, analyzing ROI, investigating new markets and product, and performing competitive analysis Telecommunications industry experience including strong understanding of technology, markets, customers, and vendors is strongly preferred Proven ability at looking at solutions in unconventional ways. Seeing opportunities to innovate and lead the way Intellectual curiosity with a strong passion for continuous improvement and process automation Strong problem-solving, quantitative, and analytical abilities; Solution-oriented mindset Ability to manage multiple projects: organized, independent, and results-oriented; perform and execute job responsibilities with high level of accuracy daily The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 103,500 - 155,300 USD Annual Select US Metros and States: 90,000 - 135,000 USD Annual Other US Locations: 81,000 - 121,500 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

Harmonic is the worldwide leader in virtualized broadband solutions, shaping the next generation of multigigabit connectivity. We revolutionized broadband networking via the industry's first virtualized broadband solution, enabling broadband operators to more flexibly deploy gigabit internet service to consumers' homes and mobile devices. Learn more at ******************** Role Description The Field Service Engineer provides on-site installation, testing, troubleshooting, and customer support for Harmonic's cOS virtual CMTS. This is a full-time contract position for 6-12 months. Location This position is 100% Remote, based in the Midwestern, preferably in St. Louis Missouri. What you will be doing: Install, test, and troubleshoot DAA systems, IP networks, and headend infrastructure. Build and audit headend subsystems, including installing/terminating coax, Cat5/Cat6, and fiber. Configure and verify headend equipment; perform system checks and diagnostics. Use RF and DOCSIS meters to test and certify installations. Complete documentation, test reports, and update network records. Train customers on system operation and maintenance. Act as an on-site liaison, identifying when issues should be routed to Sales, Support, or Engineering. Follow safety procedures; lift up to 40 lbs.; work on ladders and variable schedules (including nights). What you should have: At least 3 years of related field technician/engineering experience and an Associate's Degree. Mechanical aptitude for equipment installation and cabling work. Experience in Linux at an administrative level. Network troubleshooting- CCNA/CCNP, and container knowledge. Basic knowledge of DOCSIS, fiber installation, and server/switch configuration. Strong troubleshooting skills and customer-facing communication. Ability to lift 30-40 lbs and work on a ladder. Willingness to learn. Travel: You will be required to travel 100% Diversity, Equality, and & Inclusion at Harmonic Inc At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency On the last and separate line of the job description (after the diversity statement/EEO statement) please input one of the following: #LI-Remote Recruiter #LI-VW1

The RTMC IT Technician II is responsible for mid-level support of all computer systems within the FDOT Operations Center, including handling “help desk” calls. The day-to-day includes monitoring systems functionality, troubleshooting devices locally and remotely, application support, installation and updates of new software, assisting users with IT related issues, as well as other day-to-day IT duties as assigned. SCHEDULE: M-F; 40 hours a week; Typical schedule will be between 11am-7pm and part of the on-call rotation. FDOT's TMC operates 24/7/365, flexibility is needed for events, outages, etc. This Full-Time position is intended for a mid-level individual with a technical background and experience. We are seeking a candidate who is local to the Tampa Bay area. JOB RESPONSIBILITIES Troubleshoots original “Help Desk” notification and may respond in person when problem cannot be fixed remotely. Creates reports on all help calls and responses to include fixed and outstanding items with details on what replacement parts were needed. Maintains a working knowledge of the telephone system and coordinates as needed with the telephone contractor. Responds to problems with the proprietary software system 24/7 to ensure that the system is available to operators at all times (this duty is shared with the IT Manager) May be required to respond to the Ops Center if the problem cannot be addressed remotely. Inventories all computer system hardware parts monthly to ensure the Ops Center is operating at 100%. Performs functions as directed by the IT Manager to include any routine and non-routine functions. Informally trains users in basic computer skills as needed. Installs and loads all functions of any new workstation when purchased, to include the communications link to the network system. Performs hardware and software upgrades. Conducts daily backups for all critical systems and ensure these are available in case systems need to be restored. Monitors video wall to comply with 100% system availability. Monitors video feeds from other partners to ensure their display on the Video Wall at all times. Monitors the website to ensure all functions are operational. Performs any additional tasks as assigned by the Project Manager, Ops Manager or IT Manager JOB REQUIREMENTS: College Degree in Computer Science or High school diploma and equivalent of two years of experience in computer operations and Helpdesk. Must have CompTIA A+ certificate and ability to attain other professional certifications, including the MCSE certification. Working knowledge of local and wide area networks, internet, email systems, telecommunications and data communications, SOPs (Windows and Linus), software packages, software utilities, proper records maintenance and storage for local and distributed environments. Proven professional work experience in the IT field Ability to troubleshoot and resolve most routine problems with computer systems Ability to clearly communicate technical information in layman's terms Ability to communicate in technical terms the circumstances of software or hardware problems to other technicians Ability and willingness to work alternate work schedules, including on-call rotation for full 24 hours (Sat/Sun typically) Skilled in documentation and technical writing Ability to create daily, weekly, monthly and yearly reports regarding system availability and help desk calls Ability to coordinate real time activities and priorities, multitask, work on several projects simultaneously Ability to work independently and as a part of a team. BENEFITS: Lucent Group, Inc. offers F/T employees a generous benefit package that includes health, vision, dental, STD/LTD company paid, Basic Life company paid, PTO, 9 paid holidays, and one floating holiday.

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Calix is where passionate innovators come together with a shared mission: to reimagine broadband experiences and empower communities like never before. As a true pioneer in broadband technology, we ignite transformation by equipping service providers of all sizes with an unrivaled platform, state-of-the-art cloud technologies, and AI-driven solutions that redefine what's possible. Every tool and breakthrough we offer is designed to simplify operations and unlock extraordinary subscriber experiences through innovation. Calix is seeking a highly skilled Staff AI Ops Engineer with hands-on experience with GCP to join our cutting-edge AI/ML team. In this role, you will be responsible for building, scaling, and maintaining the infrastructure that powers our machine learning and generative AI applications. You will work closely with data scientists, ML engineers, and software developers to ensure our ML/AI systems are robust, efficient, and production ready. This is a remote-based position that can be located anywhere in the United States or Canada. Key Responsibilities: Design, implement, and maintain scalable infrastructure for ML and GenAI applications Deploy, operate, and troubleshoot production ML/GenAI pipelines/services Build and optimize CI/CD pipelines for ML model deployment and serving Scale compute resources across CPU/GPU architectures to meet performance requirements Implement container orchestration with Kubernetes Architect and optimize cloud resources on GCP for ML training and inference Setup and maintain runtime frameworks and job management systems (Airflow, KubeFlow, MLflow, etc.) Establish monitoring, logging and alerting for systems observability Optimize system performance and resource utilization for cost efficiency Develop and enforce AIOps best practices across the organization Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 8+ years of overall software engineering experience 3+ years of focused experience in DevOps/AIOps or similar ML infrastructure roles Proficient in IaC, using Terraform. Strong experience with containerization and orchestration using Docker and Kubernetes Demonstrated expertise in cloud infrastructure management on GCP Proficiency with workflow management such as Airflow & Kubeflow Strong CI/CD expertise with experience implementing automated testing and deployment pipelines Experience with scaling distributed compute architectures utilizing various accelerators (CPU/GPU) Solid understanding of system performance optimization techniques Experience implementing comprehensive observability solutions for complex systems Knowledge of monitoring and logging tools (Prometheus, Grafana, ELK stack). Strong proficiency in Python Familiarity with ML frameworks such as PyTorch and ML platforms like Vertex AI Excellent problem-solving skills and ability to work independently Strong communication skills and ability to work effectively in cross-functional teams #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 156,400 - 265,700 USD Annual All Other US Locations: 136,000 - 231,000 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

We are looking for dynamic, curious, motivated, and self-starting Senior Sales Engineer to join our growing team. This position is responsible for pre-sales technical engagements with the customer, delivering compelling presentations and building aligned network designs, pivoting between credible technical discussion and distilling technical concepts into simple business language while reinforcing the Calix value proposition. In this role, you will interact with and influence senior technical staff and business management within Calix's MSP customers. You will provide demonstrations of Calix's product capabilities and assist with lab and field trials. The ideal candidate has a strong technical background, experience in a pre-sales position, and confidence in both technical and business forums. As a Sales Engineer, you will be pivoting between credible technical discussions while distilling these technical concepts into simple business language for senior management. The successful candidate will demonstrate the ability to elicit the end-to-end Calix value chain in a consultative way. The ideal candidate has a strong technical background with Residential Gateways and/or Enterprise wireless network controllers, including their architecture, functionality, and key components. Additional knowledge base should include a working understanding of PON technologies, Layer 2 and Layer 3 networking, and in-depth knowledge of the Managed Service Provider space, including operations systems automation and integration. Responsibilities: Lead technical account strategy and pre-sales engagement. Work with customers to architect network solutions in alignment with business needs for MDU and managed business solutions Respond to RFPs and technical inquiries with clear, compelling proposals. Deliver presentations to technical teams and executive stakeholders. Collaborate with sales teams to align technical solutions with business needs. Assist customers and resellers in configuring and testing products and networks in lab and field trials Guide customers through technical and operational issues within areas of expertise Train and update Calix partners on the latest products and software releases Provide leadership and guide customers on technical and operational issues within areas of expertise Deep understanding of the product portfolio to apply the best solutions Influence decisions and adept at simplifying our Calix technology concepts Thought leader and influencer who is fluent in Calix technologies Mentor and counsel to Calix colleagues and fanatics Research and stay up to date on the most recent industry standards and trends Professional Experience and Qualities: Uniquely talented and highly intelligent with a results-oriented mindset Self-starter with a reputation for being an effective change agent Tenacious work ethic, doing “whatever it takes” with resolve, integrity, and an appropriate sense of urgency to meet deadlines and get the job done Strong interpersonal skills, a proven track record of synthesizing and interpreting complex issues into solutions and the ability to effectively work with multiple audiences and levels across organizations Lead technical account strategy and pre-sales engagement. Work with customers to architect network solutions in alignment with business needs for MDU and managed business solutions Respond to RFPs and technical inquiries with clear, compelling proposals. Deliver presentations to technical teams and executive stakeholders. Collaborate with sales teams to align technical solutions with business needs. Assist customers and resellers in configuring and testing products and networks in lab and field trials Guide customers through technical and operational issues within areas of expertise Train and update Calix partners on the latest products and software releases Provide leadership and guide customers on technical and operational issues within areas of expertise Deep understanding of the product portfolio to apply the best solutions Influence decisions and adept at simplifying our Calix technology concepts Thought leader and influencer who is fluent in Calix technologies Mentor and counsel to Calix colleagues and fanatics Research and stay up to date on the most recent industry standards and trends Preferred Qualifications: BSEE/BSCS desired Travel expectations: Travel up to 60% on average required to support customer engagements Experience partnering with cross functional teams on continuous improvement in product, education and training, testing methods, and demos Strong interpersonal skills, a proven track record of synthesizing and interpreting complex issues into solutions and the ability to effectively work with multiple audiences and levels across organizations Experience selling into MSPs and channel partners Experience with various Wi-Fi standards and managed Wi-Fi solutions Excellent presentation, written communication, and public speaking skills Solid understanding of SaaS cloud-based solutions and API integration Experience with managed operational services solutions (ACS, EMS, etc.) Technical expertise with Wi-Fi systems, ethernet switching MDU Business Acumen including understanding of NOI Knowledge of Business Support Systems (BSS) related to operations and integration considerations Technical familiarity with Layer 2 and Layer 3 network architecture Strong understanding of Wi-Fi Standards and Managed Wi-Fi Solutions Experience implementing Wi-Fi solutions and Subscriber Facing user applications Understanding interactions with APIs (REST/JSON) including design, integration, and troubleshooting Telemetry and analytics exposure preferred The on-target earnings for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 198,000 - 297,000 USD Annual Select US Metros and States: 172,000 - 258,000 USD Annual Other US Locations: 155,000 - 233,000 USD Annual For information on our benefits click here.

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Calix is seeking a highly skilled and experienced Principal Network Security Engineer to lead the design, implementation, and management of advanced network security solutions within their Cloud environment. The successful candidate will play a leadership role in safeguarding our cloud infrastructure, ensuring robust security posture, and enabling secure operations for customers and internal stakeholders. This role may be based in any major Calix office in the US or remote, with occasional travel for team collaboration and customer engagements.Key Responsibilities Lead the architecture, deployment, and optimization of network security controls and solutions in Google Cloud Platform (GCP) environments. Design and implement security policies, segmentation strategies, firewalls, and access controls to protect cloud-based assets. Collaborate with the Cloud Platform Engineering, SRE, and Application teams to integrate security into cloud-native solutions and workflows. Perform risk assessments, vulnerability analysis, and threat modeling for cloud networks. Monitor, analyze, and respond to security incidents and anomalies within GCP networks, leveraging SIEM/SOAR/XDR/NGFW/DLP and other security tools. Develop and maintain automation scripts and infrastructure-as-code (IaC) for consistent security deployment and compliance. Ensure adherence to regulatory/compliance requirements (e.g., SOC2, ISO27K, GDPR) and internal policies for cloud network security. Mentor and provide technical leadership to junior engineers and cross-functional teams. Stay current with emerging cloud security technologies, trends, and threats. Contribute to the development of security standards, best practices, and documentation for Calix Cloud environments. Required Qualifications Bachelor's or Master's degree in Computer Science, Information Security, Engineering, or related field. 10+ years of experience in network security engineering, with at least 3 years focused on cloud environments, preferably Google Cloud Platform. Expert knowledge of cloud networking concepts (VPC, subnets, load balancers, NGFW, VPN, interconnect etc.). Proficiency in cloud security tools and services (Identity-Aware Proxy, Cloud IAM, Security Command Center, SecOps, DLP etc.). Strong understanding of TCP/IP, routing, firewalls, IDS/IPS, zero trust, and segmentation strategies. Experience with automation and scripting (Python, Terraform/OpenTofu, etc.). Solid grasp of security frameworks and compliance standards relevant to cloud environments. Excellent analytical, problem-solving, and communication skills. Relevant certifications (e.g., Google Professional Cloud Security Engineer, CISSP, CCSP) highly desirable. Preferred Skills Experience designing and operating secure cloud environments - preferably Google Cloud. Knowledge of container security (Kubernetes, GKE) and microservices architectures. Strong leadership and project management capabilities. Ability to evangelize security best practices and influence organizational change. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 182,900 - 310,500 USD Annual All Other US Locations: 159,000 - 270,000 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

JobID: 260007 Category: JobSchedule: Full time JobShift: : Role Description We are looking for a Program Manager to ensure successful and timely execution of technical programs across multiple teams in multiple geo-locations and throughout the full system development life cycle. You can be based anywhere in the US and will be reporting to the Team Lead - Program Management. Location Remote - this position is 100% Remote anywhere in the pacific or Mountain time zone, with travel requirements. Business trips possible, but will not exceed 20% of time. What you will be doing: * Project Coordination & Scheduling - Oversee the overall coordination of complex integration/deployment projects, define activities and required resources, estimate efforts, and track progress while ensuring adherence to detailed schedules. * Project Tracking & Reporting - Monitor project status, track technical issues, and provide clear and effective reporting on milestones, deliverables, expectations, dependencies, risks, mitigation plans, escalations, and overall progress. * Stakeholder Communication & Issue Management - Facilitate communication with internal and external stakeholders, addressing project-related concerns and ensuring alignment on integration and deployment efforts. * Program Governance & Best Practices - Drive program integrity and coherence by maintaining an effective environment within PMO, establishing program-related practices, templates, policies, tools, and partnerships to improve organizational capabilities. * End-to-End Project Lifecycle Management - Take full ownership of the project lifecycle, from demo and field trials to integration planning and deployment, ensuring smooth execution across all phases. * Independent Project Execution & Collaboration - Work autonomously to manage daily project activities, maintain collaboration forums, and track overall program success criteria through performance metrics and reports. * Process Standardization & Continuous Improvement - Develop and maintain standardized processes for project execution, leveraging best practices from PMO to enhance efficiency and scalability. * Project Documentation & Compliance - Create and maintain project documentation, ensuring adherence to both standard and customer-specific requirements to support seamless execution and compliance. What you should have: * Strong leadership, stakeholder and customer expectation management skills * Experience in project execution, monitoring, and control * Experience with budget tracking and risk management, ability to identify and manage risks and mitigation strategies * Education: Bachelor in Computer Science, Electronic Engineering, Telecommunications or equivalent; * Deep knowledge in Project Management and PMI standards * Ability to organize own time, meet deadlines and targets, time management * Strong negotiations skills in both technical and commercial areas * Critical thinking and problem-solving skills * Ability to collaborate with clients and geographically disbursed project teams to deliver solutions that support the business requirements and align with Harmonic objectives and processes * Language - English at advanced level / Another European language is a plus * Understanding of networking systems hardware and software design is a plus * Confirmed PM experience in telecom customer's projects 2-3years or Service delivery manager experience >3years * Engineer background in telecom area (DataCom, Core, Radio, Transport network, IT, Quality Assurance and so on), this can be a starting point of candidate career * Very welcome PMP, PMI, ITIL, Agile or other certification as well as professional ones CCNA, CCNP, CCIE or similar from other vendors Travel This position requires travel not more than 20% of time Pay & Benefits For this role, the estimated base salary range is between $70,000 - $100,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. Diversity, Equality, and Inclusion at Harmonic Inc At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Remote #LI-KS1

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Calix is where passionate innovators come together with a shared mission: to reimagine broadband experiences and empower communities like never before. As a true pioneer in broadband technology, we ignite transformation by equipping service providers of all sizes with an unrivaled platform, state-of-the-art cloud technologies, and AI-driven solutions that redefine what's possible. Every tool and breakthrough we offer is designed to simplify operations and unlock extraordinary subscriber experiences through innovation. We are looking for a passionate and skilled AI Agent Development Engineer to join our team and build intelligent, autonomous agents that transform workflows and customer experiences. This is a hands-on role requiring strong technical expertise in AI agent frameworks and integration with enterprise systems. Key Responsibilities Design & Build AI Agents: Develop and deploy agents capable of perception, reasoning, and autonomous action. Integration: Integrate agents with existing external systems using REST APIs, microservices, and cloud platforms. Optimization: Implement best practices for performance, scalability, and security in multi-agent environments. Collaboration: Work with product managers and data scientists to align agent capabilities with business needs. Innovation: Explore emerging technologies in Generative AI, LLM orchestration, and multi-agent frameworks. Required Skills & Qualifications: 10+ years in software development with exposure to AI/ML projects. Bachelor's or Master's in Computer Science, AI/ML, or related field. Hands-on experience in developing AI agents using frameworks like Google ADK, LangChain, CrewAI, AutoGen, or similar. Strong programming skills in Go, Rust, or Python (experience with PL/SQL or Java is a plus). Familiarity with LLM integration, prompt engineering, and orchestration of multi-agent workflows. Knowledge of vector databases, embeddings, and retrieval-augmented generation (RAG). Understanding of Generative AI, NLP, and reinforcement learning concepts. Preferred: Experience building custom AI agents for enterprise workflows (e.g., service request triage, summarization, proactive support). Working with agent lifecycle management and AI profiles for model selection and orchestration. Exposure to multi-agent collaboration and autonomous decision-making systems Why Join Us? Be part of a team driving AI innovation in telecom and cloud solutions. Opportunity to work on cutting-edge projects impacting millions of users. Collaborative culture with continuous learning and growth. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 156,400 - 265,700 USD Annual All Other US Locations: 136,000 - 231,000 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

Role Description: The VP Customer Engineering is a critical executive leadership role responsible for ensuring world-class service delivery, seamless customer solution deployment, and highly efficient field operations for Harmonic's global broadband customer base. This leader will drive operational excellence, strategic planning, and continuous improvement across three core functions: Global Customer Support, Lab Integration & Field Trials, and Field Application Engineering. This position reports directly to the VP of R&D. Location: Remote - this position is 100% Remote anywhere on the East cost. What you will be doing: 1. Strategic Leadership & Management Define and execute a unified, global strategy for customer support, integration services, and field engineering that aligns with company revenue and customer satisfaction goals Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across all teams, ensuring high standards of quality, responsiveness, and operational efficiency Manage operational budgets, optimizing resource allocation, headcount, and vendor/tooling expenditures Foster a high-performance, collaborative culture focused on continuous learning, accountability, and the voice of the customer 2. Customer Success & Complex Situation Management Serve as the senior executive escalation point for mission-critical, high-visibility customer issues and complex network outages Lead cross-functional "tiger teams" (comprising Engineering, Product, and Sales) to rapidly diagnose, communicate, and resolve customer crises, ensuring stakeholder alignment Proactively manage customer relationships to ensure sustained high satisfaction (CSAT/NPS), particularly following major incidents or during complex integration projects Develop and implement customer risk mitigation and communication strategies to manage expectations and preserve long-term partnerships during challenging operational periods 3. Global Customer Support (Technical & Operations) Oversee Tier 1/2/3 Technical Support for Harmonic's broadband access solutions (e.g., cOS Platform, Remote OLTs/PHYs) globally, ensuring rapid and effective resolution of complex customer issues Develop and implement strategies for proactive support, root cause analysis (RCA), and continuous service improvement to minimize service interruptions and optimize network performance for MSO/Telco customers Manage the 24/7/365 support infrastructure, including tools, processes, and knowledge base, to maximize team efficiency and customer satisfaction 4. Solutions Integration & Engineering Services Lead the Lab Integration & Field Trial (LIFT) Team responsible for successful planning, configuration, testing, and deployment of complex broadband solutions within customer network environments Collaborate closely with Product Management and R&D to transition new products from development to customer deployment and support readiness Establish best practices and standardized methodologies for system integration, reducing deployment time and enhancing solution stability 5. Field Application Engineering Direct the Field Application Engineering (FAE) Team responsible for on-site activities, including network audits, system turn-up, advanced troubleshooting, and localized customer engagement Act as the primary executive-level technical gatekeeper and escalation authority between customer operations and internal R&D/Core Engineering teams Ensure the Field Engineering team accurately vets and validates complex issues before escalating to R&D, providing comprehensive data and root cause analysis (RCA) to drive faster resolution and product fixes Collaborate with R&D leadership to prioritize defect resolution, define maintenance releases, and ensure field experience is continuously fed back into the product development lifecycle Ensure the team maintains deep, current knowledge of DOCSIS, FTTH/PON, SDN/NFV, and cloud-native architecture as they relate to Harmonic's product line What you should have: 7+ years of experience in technical roles within the telecommunications, cable, or networking industry, with proven experience in senior leadership roles overseeing global technical support, professional services, or field operations Extensive, verifiable experience managing complex, high-stakes customer situations and crises with a proven track record of restoring and maintaining high customer satisfaction (CSAT/NPS) Proven experience scaling and leading large, geographically dispersed technical organizations Exceptional executive-level communication, presentation, and negotiation skills Preferred: Deep understanding of Broadband Access Technologies (DOCSIS 3.1/4.0, CCAP, Remote PHY/MACPHY, PON/Fiber-to-the-Home) Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related technical field Demonstrated ability to influence product strategy by translating customer support and field feedback into actionable product requirements Travel: You are required to travel about 30% percent Pay & Benefits For this role, the estimated base salary is $250,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible for incentive compensation: bonus, equity and benefits. Sales positions are generally offered a competitive on Target Earning (OTE) incentive compensation structure. Diversity, Equality, and & Inclusion at Harmonic Inc: At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement: Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Remote#LI-KS1

Role Description We are looking for a Sr. Solutions Architect. You will be responsible for managing technical engagements with a Tier 1 MSO and Telco, exploring the use of Harmonic's Cloud Native vCMTS & PON platform. You will report to Sr. Director of Strategic Broadband Accounts. LocationRemote - this position is 100% remote based in the US What you will be doing: Position and sell Harmonic's broadband products, solutions and services Work with the customer to develop and document end-to-end network solutions aligned with their business requirements and industry best practices. Understand customer requirements and collaborate with the product and engineering team to address issues and deliver feature requirements. Work with customers to integrate Harmonic's Cloud Native solution in their existing network and support them to migrate to a next generation DAA network. Collaborate with and provide customers and prospects technical, experience-based leadership to design and architect solutions to meet their needs Deliver technical sales-oriented presentations to technical staff at customers and prospects Work with Harmonic partners to train and understand technical key advantages of Harmonic's Cloud Native solution Position Harmonic as the industry thought leader. Work closely with Sales, and Product leaders to ensure that coverage and activity matches the business need. Assist with technical responses for RFx's. Use of Harmonic's standardized applications (e.g. SalesForce, JIRA, Confluence) to optimize the execution of the position deliverables. What you should have: BS /BA. A minimum of 10 years of work-related skill, knowledge, or experience is required within the market sectors and accounts targeted. Experience in the Cable MSO industry Understanding and experience with data networking infrastructures, converged interconnect networks, and the associated technologies: DOCSIS, Routing/Switching, L2/L3, TCP/IP, LAN/WAN, Routing Protocols (BGP/ISIS/OSPF, etc.), MPLS, LDP, VPN, Multicast, cloud technologies, DHCP, Network Troubleshooting Deep knowledge of common toolsets for configuration, management, and monitoring of OLT's including but not limited to CLI, SNMP, NETCONF, RESTCONF, Telemetry, Kafka In depth knowledge of CIN networking and DOCSIS standard. Experience with Linux, k8s, docker Strong customer facing and relationship management skills with appropriate negotiation and influencing skills. Ability to develop creative technical sales positioning and solution selling methods to suit demanding sales situations. Use of Harmonic's standardized applications (e.g. SalesForce) to optimize the execution of the position deliverables. Ability to build relationships with all functions and areas of the company both within region and globally as well as a track record of respected and trusted relationships with customers in the industry. Experience in AI and AI applications. Excellent technical writing and speaking skills. TravelYou are required to travel about 50 - 75% Diversity, Equality, and Inclusion at Harmonic IncAt Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below:OFCCP Posters Landing PageKnow Your RightsPay Transparency #LI-Remote#LI-KS1

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Staff Database Infrastructure Engineer: Cloud Platform This is a remote position in US. We, the Cloud Platform Engineering team at Calix are responsible for the Platforms, Tools, and CI/CD pipelines at Calix. Our mission is to enable Calix engineers to accelerate the delivery of world-class products while ensuring the high availability, We are seeking a skilled and experienced Staff Database Infrastructure Engineer - Cloud Platform with expertise in Google Cloud Platform (GCP) to join our team. The ideal candidate will have a strong background in Database Administration, cloud infrastructure automation, and SQL Query optimization. This role will involve collaborating with development, data engineering, and operations teams to design, implement, and maintain scalable and reliable data pipelines and infrastructure Responsibilities: Design/rearchitect our infrastructure platform components to be highly available, scalable, reliable, and secure, with a strong focus on database-backed services. Own and manage database infrastructure including BigQuery, Redis, AlloyDB, and Cassandra, ensuring high performance, availability, and cost-efficiency. BigQuery Management: Design, implement, and optimize datasets, tables, and queries for large-scale analytics. Monitor and troubleshoot database performance and query optimization, including cost management and efficient data storage techniques. Manage and monitor data ingestion pipelines using tools like Dataflow or Kafka. Ensure data security, access control, and compliance for all managed database platforms, including IAM policies and encryption. Manage schema changes and data migrations using automation tools such as Liquibase or similar. Ensure observability is an integral part of the infrastructure platforms, providing adequate visibility into health, utilization, and cost-especially across database workloads. Implement IaC using tools like Terraform/Terragrunt. Build tools that predict saturations/failures and take preventive actions through automation. Collaborate extensively with cross-functional teams to understand data access patterns and infrastructure requirements; educate them through documentation/trainings and improve the adoption of the platforms/tools. Qualifications: Bachelor's degree in Computer Science or equivalent. 8+ years of experience in building large-scale distributed systems in an always-available production environment. 5+ years of experience building Infrastructure Platforms and CI/CD pipelines in a major public cloud provider - GCP preferred; hands-on expertise in commonly used Cloud infrastructure/platforms services. 5+ years of DBA experience required Deep expertise in Alloy DB, Big Query or similar database technologies Experience managing large-scale data pipelines and stream processing systems using tools like Dataflow, Kafka, or Pub/Sub. Strong programming skills in Python, Shell/Bash, or similar scripting languages. Fast learner with the ability to troubleshoot complex scenarios while processing large volumes of data (Terabytes and Petabytes). Hands-on experience with observability platforms/tools like Grafana/Prometheus. Experience coaching and mentoring junior engineers; strong verbal and written communication skills. GCP certification is a plus. #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 156,400 - 265,700 USD Annual All Other US Locations: 136,000 - 231,000 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Calix is where passionate innovators come together with a shared mission: to reimagine broadband experiences and empower communities like never before. As a true pioneer in broadband technology, we ignite transformation by equipping service providers of all sizes with an unrivaled platform, state-of-the-art cloud technologies, and AI-driven solutions that redefine what's possible. Every tool and breakthrough we offer is designed to simplify operations and unlock extraordinary subscriber experiences through innovation. Calix is seeking a highly skilled ML Ops Engineer with hands-on experience with GCP to join our cutting-edge AI/ML team. In this role, you will be responsible for building, scaling, and maintaining the infrastructure that powers our machine learning and generative AI applications. You will work closely with data scientists, ML engineers, and software developers to ensure our ML/AI systems are robust, efficient, and production ready. This is a remote-based position that can be located anywhere in the United States or Canada. Key Responsibilities: Design, implement, and maintain scalable infrastructure for ML and GenAI applications. Deploy, operate, and troubleshoot production ML pipelines and generative AI services. Build and optimize CI/CD pipelines for ML model deployment and serving. Scale compute resources across CPU/GPU/TPU/NPU architectures to meet performance requirements. Implement container orchestration with Kubernetes for ML workloads. Architect and optimize cloud resources on GCP for ML training and inference. Set up and maintain runtime frameworks and job management systems (Airflow, KubeFlow, MLflow). Establish monitoring, logging, and alerting for ML system observability. Collaborate with data scientists and ML engineers to translate models into production systems. Optimize system performance and resource utilization for cost efficiency. Develop and enforce MLOps best practices across the organization. Qualifications: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). 8+ years of overall software engineering experience. 3+ years of focused experience in MLOps or similar ML infrastructure roles. Strong experience with Docker container services and Kubernetes orchestration. Demonstrated expertise in cloud infrastructure management, preferably on GCP (AWS or Azure experience also valued). Proficiency with workflow management and ML runtime frameworks such as Airflow, Kubeflow, and MLflow. Strong CI/CD expertise with experience implementing automated testing and deployment pipelines. Experience with scaling distributed compute architectures utilizing various accelerators (CPU/GPU/TPU/NPU). Solid understanding of system performance optimization techniques. Experience implementing comprehensive observability solutions for complex systems. Knowledge of monitoring and logging tools (Prometheus, Grafana, ELK stack). Proficient in at least two of the following: Shell Scripting, Python, Go, C/C++ Familiarity with ML frameworks such as PyTorch and ML platforms like SageMaker or Vertex AI. Excellent problem-solving skills and ability to work independently Strong communication skills and ability to work effectively in cross-functional teams. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 156,400 - 265,700 USD Annual All Other US Locations: 136,000 - 231,000 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

The Sales Engineer will drive business growth by engaging Tier 2 Major Accounts, designing advanced broadband and cloud solutions, and leading the adoption of innovative technologies. This role serves as a technical advisor and trusted partner to clients, collaborating closely with sales and product teams to deliver measurable business outcomes aligned with strategic account objectives.Key ResponsibilitiesAccount Management & Business Development Manage assigned T2 Major Accounts to foster ongoing business relationships and support revenue growth. Proactively identify and cultivate new opportunities within assigned accounts, expanding market reach and driving incremental revenue. Establish long-term trusted relationships with key stakeholders, including technical staff and senior management. Technical Solution Design & Delivery Architect and deliver network and cloud solution designs leveraging a broad portfolio of technologies, using a consultative approach to align solutions with client business requirements and desired outcomes. Lead the design and implementation of advanced solutions for customer engagement, network analytics, and operational automation, including AI-driven initiatives where applicable. Integrate cloud SaaS offerings with customer BSS/OSS environments, ensuring seamless automation and operational efficiency. Assist customers in configuration and testing of hardware and software platforms in lab, field trials, and production networks, guiding on technical best practices. Client Engagement & Representation Deliver technical presentations and demonstrations to client technical staff and senior management, including C-level executives. Support the preparation and response process for RFIs and RFPs. Represent the company by sharing expertise on solutions and staying informed on industry technologies and trends; apply this knowledge to assist clients and internal teams. Collaboration & Continuous Improvement Collaborate with cross-functional teams on continuous product, education, training, testing, and demonstration enhancements. Partner closely with Sales to deliver technical sales-oriented presentations and support strategic account planning. Contribute to the development and refinement of solution playbooks, interop guides, and best practices for T2 Major Accounts. QualificationsEducation & Experience Bachelor's degree in Electrical Engineering, Computer Science, or related field (BSEE or BSCS preferred). Experience working with Tier 1 & 2 service providers or Open Access service providers is highly desirable. Industry certifications (e.g., MEF, Cisco, Juniper, AWS Certified Solutions Architect) are a plus. Technical Skills Strong technical familiarity with Layer 2 and Layer 3 broadband access network architectures and fiber-based broadband access systems (e.g., XGS-PON, GPON). Knowledge of Wi-Fi technology and in-home network solutions (Wi-Fi 6, Wi-Fi 7, mesh networking). Understanding of service provider network architecture and technologies (BNG, MPLS, L2/L3 access, photonic transport). Proficiency with service provider routing protocols (BGP, OSPF, ISIS, SR) and transport functions (L2/3 VPN). Experience with protocols and standards for broadband CPE management (TR-069/CWMP, TR-369/USP, TR-181, TR-098, TR-157). Working knowledge of systems integration concepts and technologies such as RESTful APIs, JSON. Familiarity with emerging technologies and trends, such as cloud-based solutions (SaaS), software-defined networking (SDN), and AI/ML frameworks. Professional Skills Demonstrated excellence in customer engagement and relationship management. Outstanding interpersonal skills and a proven ability to synthesize and interpret complex issues into actionable solutions. Superior presentation, written communication, and public speaking abilities at all organizational levels. Recognized as a proactive self-starter and effective change agent within organizations. Strong work ethic, consistently exhibiting determination, integrity, and urgency to meet deadlines and deliver outcomes. Travel Requirements Willingness and ability to travel within North America up to 50% of the time to support customer engagements. #LI-Remote The on-target earnings for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 198,000 - 297,000 USD Annual Select US Metros and States: 172,000 - 258,000 USD Annual Other US Locations: 155,000 - 233,000 USD Annual For information on our benefits click here.

JobID: 260050 Category: JobSchedule: Full time JobShift: : Role Description: The VP Customer Engineering is a critical executive leadership role responsible for ensuring world-class service delivery, seamless customer solution deployment, and highly efficient field operations for Harmonic's global broadband customer base. This leader will drive operational excellence, strategic planning, and continuous improvement across three core functions: Global Customer Support, Lab Integration & Field Trials, and Field Application Engineering. This position reports directly to the VP of R&D. Location: Remote - this position is 100% Remote anywhere in the US (East coast). What you will be doing: 1. Strategic Leadership & Management * Define and execute a unified, global strategy for customer support, integration services, and field engineering that aligns with company revenue and customer satisfaction goals * Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across all teams, ensuring high standards of quality, responsiveness, and operational efficiency * Manage operational budgets, optimizing resource allocation, headcount, and vendor/tooling expenditures * Foster a high-performance, collaborative culture focused on continuous learning, accountability, and the voice of the customer 2. Customer Success & Complex Situation Management * Serve as the senior executive escalation point for mission-critical, high-visibility customer issues and complex network outages * Lead cross-functional "tiger teams" (comprising Engineering, Product, and Sales) to rapidly diagnose, communicate, and resolve customer crises, ensuring stakeholder alignment * Proactively manage customer relationships to ensure sustained high satisfaction (CSAT/NPS), particularly following major incidents or during complex integration projects * Develop and implement customer risk mitigation and communication strategies to manage expectations and preserve long-term partnerships during challenging operational periods 3. Global Customer Support (Technical & Operations) * Oversee Tier 1/2/3 Technical Support for Harmonic's broadband access solutions (e.g., cOS Platform, Remote OLTs/PHYs) globally, ensuring rapid and effective resolution of complex customer issues * Develop and implement strategies for proactive support, root cause analysis (RCA), and continuous service improvement to minimize service interruptions and optimize network performance for MSO/Telco customers * Manage the 24/7/365 support infrastructure, including tools, processes, and knowledge base, to maximize team efficiency and customer satisfaction 4. Solutions Integration & Engineering Services * Lead the Lab Integration & Field Trial (LIFT) Team responsible for successful planning, configuration, testing, and deployment of complex broadband solutions within customer network environments * Collaborate closely with Product Management and R&D to transition new products from development to customer deployment and support readiness * Establish best practices and standardized methodologies for system integration, reducing deployment time and enhancing solution stability 5. Field Application Engineering * Direct the Field Application Engineering (FAE) Team responsible for on-site activities, including network audits, system turn-up, advanced troubleshooting, and localized customer engagement * Act as the primary executive-level technical gatekeeper and escalation authority between customer operations and internal R&D/Core Engineering teams * Ensure the Field Engineering team accurately vets and validates complex issues before escalating to R&D, providing comprehensive data and root cause analysis (RCA) to drive faster resolution and product fixes * Collaborate with R&D leadership to prioritize defect resolution, define maintenance releases, and ensure field experience is continuously fed back into the product development lifecycle * Ensure the team maintains deep, current knowledge of DOCSIS, FTTH/PON, SDN/NFV, and cloud-native architecture as they relate to Harmonic's product line What you should have: * 7+ years of experience in technical roles within the telecommunications, cable, or networking industry, with proven experience in senior leadership roles overseeing global technical support, professional services, or field operations * Extensive, verifiable experience managing complex, high-stakes customer situations and crises with a proven track record of restoring and maintaining high customer satisfaction (CSAT/NPS) * Proven experience scaling and leading large, geographically dispersed technical organizations * Exceptional executive-level communication, presentation, and negotiation skills Preferred: * Deep understanding of Broadband Access Technologies (DOCSIS 3.1/4.0, CCAP, Remote PHY/MACPHY, PON/Fiber-to-the-Home) * Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related technical field * Demonstrated ability to influence product strategy by translating customer support and field feedback into actionable product requirements Travel: You are required to travel about 30% percent Pay & Benefits For this role, the estimated base salary is $250,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible for incentive compensation: bonus, equity and benefits. Sales positions are generally offered a competitive on Target Earning (OTE) incentive compensation structure. Diversity, Equality, and & Inclusion at Harmonic Inc: At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement: Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Remote #LI-KS1

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. in US. We, the Cloud Platform Engineering team at Calix are responsible for the Platforms, Tools, and CI/CD pipelines at Calix. Our mission is to enable Calix engineers to accelerate the delivery of world-class products while ensuring the high availability. We are seeking a skilled and experienced Staff Cloud Platform Engineer to join Cloud Platform team. The Staff Cloud Platform Engineer to design, implement, and manage cloud infrastructure and data pipelines using Google Cloud Platform (GCP) services like DataStream, Dataflow, and Dataproc. The ideal candidate will have a strong background in DevOps practices, cloud infrastructure automation, and big data technologies. You will collaborate with data engineers, developers, and operations teams to ensure seamless deployment, monitoring, and optimization of data solutions. This role also involves ensuring the smooth operation of Looker, supporting business intelligence (BI) initiatives, and enabling data-driven decision-making across the organization. Responsibilities: Design and implement cloud infrastructure using IaC - Terraform Automate provisioning and management of Dataproc clusters, Dataflow jobs, and other GCP resources Integrate tools like GitLab CI/CD, or Cloud Build for automated testing and deployment. Deploy and manage real-time and batch data pipelines using Dataflow or DataStream. Ensure seamless integration of data pipelines with other GCP services like Big Query, Cloud Storage, and Kafka or Pub/Sub. Monitor performance, reliability, and cost of Dataproc clusters, Dataflow jobs, and streaming applications. Optimize cloud infrastructure and data pipelines for performance, scalability, and cost-efficiency. Implement security best practices for GCP resources, including IAM policies, encryption, and network security. Ensure Observability is an integral part of the infrastructure platforms and provides adequate visibility about their health, utilization, and cost. Collaborate extensively with cross functional teams to understand their requirements; educate them through documentation/trainings and improve the adoption of the platforms/tools. Qualifications: 10+ years of overall experience in DevOps cloud engineering, or data engineering. 5+ years of experience in DevOps, cloud engineering, or data engineering. Proficiency in Google Cloud Platform (GCP) services, including Dataflow, DataStream, Dataproc, Big Query, and Cloud Storage. Expertise in Infrastructure as Code (IaC) tools like Terraform or Cloud Deployment Manager. Strong experience with Looker, Tableau, or ThoughtSpot administration Knowledge of real-time data streaming technologies (e.g., Apache Kafka, Pub/Sub). Familiarity with data orchestration tools like Apache Airflow or Cloud Composer. Strong proficiency in SQL query optimization Experience with CI/CD tools like Jenkins, GitLab CI/CD, or Cloud Build. Knowledge of containerization and orchestration tools like Docker and Kubernetes. Strong scripting skills for automation (e.g., Bash, Python). Experience with monitoring tools like Cloud Monitoring, Prometheus, and Grafana. Familiarity with logging tools like Cloud Logging or ELK Stack. Strong problem-solving and analytical skills. Excellent communication and collaboration abilities. Ability to work in a fast-paced, agile environment. #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 156,400 - 265,700 USD Annual All Other US Locations: 136,000 - 231,000 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

JobID: 260017 Category: JobSchedule: Full time JobShift: : Role Description We are looking for a Sr. Solutions Architect. You will be responsible for managing technical engagements with a Tier 1 MSO and Telco, exploring the use of Harmonic's Cloud Native vCMTS & PON platform. You will report to Sr. Director of Strategic Broadband Accounts. Location Remote - this position is 100% remote based in the US What you will be doing: * Position and sell Harmonic's broadband products, solutions and services * Work with the customer to develop and document end-to-end network solutions aligned with their business requirements and industry best practices. * Understand customer requirements and collaborate with the product and engineering team to address issues and deliver feature requirements. * Work with customers to integrate Harmonic's Cloud Native solution in their existing network and support them to migrate to a next generation DAA network. * Collaborate with and provide customers and prospects technical, experience-based leadership to design and architect solutions to meet their needs * Deliver technical sales-oriented presentations to technical staff at customers and prospects * Work with Harmonic partners to train and understand technical key advantages of Harmonic's Cloud Native solution * Position Harmonic as the industry thought leader. * Work closely with Sales, and Product leaders to ensure that coverage and activity matches the business need. * Assist with technical responses for RFx's. * Use of Harmonic's standardized applications (e.g. SalesForce, JIRA, Confluence) to optimize the execution of the position deliverables. What you should have: * BS /BA. A minimum of 10 years of work-related skill, knowledge, or experience is required within the market sectors and accounts targeted. * Experience in the Cable MSO industry * Understanding and experience with data networking infrastructures, converged interconnect networks, and the associated technologies: DOCSIS, Routing/Switching, L2/L3, TCP/IP, LAN/WAN, Routing Protocols (BGP/ISIS/OSPF, etc.), MPLS, LDP, VPN, Multicast, cloud technologies, DHCP, Network Troubleshooting * Deep knowledge of common toolsets for configuration, management, and monitoring of OLT's including but not limited to CLI, SNMP, NETCONF, RESTCONF, Telemetry, Kafka * In depth knowledge of CIN networking and DOCSIS standard. * Experience with Linux, k8s, docker * Strong customer facing and relationship management skills with appropriate negotiation and influencing skills. * Ability to develop creative technical sales positioning and solution selling methods to suit demanding sales situations. * Use of Harmonic's standardized applications (e.g. SalesForce) to optimize the execution of the position deliverables. * Ability to build relationships with all functions and areas of the company both within region and globally as well as a track record of respected and trusted relationships with customers in the industry. * Experience in AI and AI applications. * Excellent technical writing and speaking skills. Travel You are required to travel about 50 - 75% Diversity, Equality, and Inclusion at Harmonic Inc At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Remote #LI-KS1

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Senior Territory Sales Engineer Travel: Up to 60% in-territory. Must have a valid driver's license Employment Type: Full-time Our Mission We're on a mission to reimagine broadband-helping service providers deliver faster, smarter, and more reliable connectivity to every home and business. Our platform combines cloud innovation, intelligent access, and subscriber experience solutions to empower communities and close the digital divide. When you join us, you become part of a team that's shaping the future of connected living. About the Role As a Territory Sales Engineer (TSE), you'll be the technical champion for customers in your region. You'll partner closely with Sales to design solutions that transform broadband service providers into market leaders. This role blends technical expertise, customer engagement, and business impact-you'll help customers modernize their networks, adopt cutting-edge technologies, and deliver exceptional subscriber experiences. What You'll Do Lead technical sales engagements: Understand customer needs, design solutions, and guide technical validation through labs and field trials. Architect end-to-end solutions: Cover Access, Subscriber, and Cloud platforms to deliver integrated outcomes. Present with confidence: Communicate complex technology in a way that resonates with executives and engineers alike. Deliver technical sales-oriented presentations to customer's technical staff and senior management. Deliver presentations at Industry Trade Shows within the assigned territory and Calix marketing events. Collaborate across teams: Work with Sales, Services, and Specialists to accelerate deals and ensure successful deployments. Respond to RFPs/RFIs: Deliver accurate, competitive proposals that showcase our platform advantages. Stay ahead of the curve: Learn and apply emerging technologies like Agent AI to drive innovation and efficiency, Wi-Fi standards, cloud automation, and smart home solutions. What We're Looking For Strong technical background in networking, broadband, or cloud solutions. BS in Computer Science or Engineering preferred. Ability to simplify complexity and build trust with both technical and business stakeholders. Experience in pre-sales engineering, solution design, or technical consulting. · Mastery of Wi-Fi Standards and Managed Wi-Fi Solutions · Experience implementing Wi-Fi solutions and subscriber-facing user applications · Strong technical familiarity with Layer 2 and Layer 3 Access & Aggregation network architecture · Familiarity with fiber and copper-based Access systems · Experience with WAN services, PON and Ethernet based architectures · Understanding of SaaS and SDN based technologies · Knowledge with various routing protocols (BGP, OSPF, IS-IS) and transport functions (L2/3 VPN) Comfort working in a fast-paced, collaborative environment. Additional Considerations: · Experience in the Service Provider industry OR similar · Strong knowledge of operational and support (BSS/OSS) systems and integration considerations Why Join Us Be part of a team that's shaping the future of broadband. Work with innovative technologies that make a real impact. Enjoy a culture of collaboration, learning, and growth. Experience partnering with cross-functional teams on continuous improvement in product, education, training, testing methods, and demos The on-target earnings for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 198,000 - 297,000 USD Annual Select US Metros and States: 172,000 - 258,000 USD Annual Other US Locations: 155,000 - 233,000 USD Annual For information on our benefits click here.