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Become A System Service Representative

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Working As A System Service Representative

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $52,730

    Average Salary

What Does A System Service Representative Do At Johnson Controls

* ASSIGNED.
* Electronics Certification from an accredited Technical School with seven years experience required in
* the commercial/industrial security and fire industries.
* NICET Level I or II preferred.
* Experience
* within the security and fire industries with complete knowledge and understanding of security and fire systems,
* database structures, network configuration and analysis.
* Able to act independently and to coordinate the work of others in a service environment and on a job site.
* Demonstrated effective interpersonal skills to represent the company to customers and other outside contacts.
* Able to explain technical information to non-technical

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How To Become A System Service Representative

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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System Service Representative jobs

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Real System Service Representative Salaries

Job Title Company Location Start Date Salary
System Chair, Hospitalist Services Mountain States Physician Group, Inc. Johnson City, TN May 31, 2016 $246,000
Developer II, Service Systems Sysmex America, Inc. Lincolnshire, IL Sep 05, 2016 $108,955
Developer II, Service Systems Sysmex America, Inc. Lincolnshire, IL Oct 03, 2014 $106,638
Trading Systems (Toms) Trade Representative Bloomberg, LP New York, NY Sep 15, 2013 $105,500
Developer II, Service Systems Sysmex America Inc. Lincolnshire, IL Nov 18, 2016 $105,000 -
$150,000
Developer II, Service Systems Sysmex America, Inc. Lincolnshire, IL Nov 25, 2015 $103,784
Developer I, Service Systems Sysmex America, Inc. Lincolnshire, IL Mar 05, 2015 $87,841
Developer II, Service Systems Sysmex America, Inc. Lincolnshire, IL Sep 04, 2014 $72,223 -
$108,335

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Top Skills for A System Service Representative

ComputerHardwareDesktopSupportCustomerServiceLaserPrintersPreventiveMaintenanceTechnicalSupportStrategyStorageSystemsPersonalComputersOperationalServicesPOSLaptopsSystems-LevelProblemDeterminationOn-SiteInstallationTroubleShootingCustomerSatisfactionInstallationPlanningWindowsXPSoftwareSupportAccountManagementTechnicalInterface

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Top System Service Representative Skills

  1. Computer Hardware
  2. Desktop Support
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Monitor quality and operational status of computer hardware.
  • Performed desktop support services in large corporate business and manufacturing facility for Honeywell Inc., June 2003 to October 2005.
  • Provide high quality Customer Service to merchants calling in with various queries.
  • Serviced and maintained mid-range and point-of-sale systems, windows servers, PC's and laser printers.
  • Tracked and performed preventive maintenance and engineering changes.

Top System Service Representative Employers