There is a lot that can go wrong with a complicated computer system, and a lot can also go wrong for a business if the computer system goes down. When something's not right with a computer system, a business will call the system service representative to the rescue.

A system service representative helps clients repair and maintain their computing systems. That means they need lots of technical knowledge on topics such as software support and operational service in order to troubleshoot problems. The systems service representative also needs to have excellent communication skills to explain to clients how to prevent those problems going forward.

There is more than one way to get the experience necessary to become a system service representative. Some have bachelor's or master's degrees, while others went to technical schools. Others only have high school degrees but have lots of experience working with computers. The most important quality for a systems service representative is finding solutions for computer problems.

What Does a System Service Representative Do

There are certain skills that many system service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and customer-service skills.

How To Become a System Service Representative

If you're interested in becoming a system service representative, one of the first things to consider is how much education you need. We've determined that 53.9% of system service representatives have a bachelor's degree. In terms of higher education levels, we found that 5.1% of system service representatives have master's degrees. Even though most system service representatives have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a System Service Representative
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System Service Representative Career Paths

Average Salary for a System Service Representative

System Service Representatives in America make an average salary of $36,640 per year or $18 per hour. The top 10 percent makes over $89,000 per year, while the bottom 10 percent under $15,000 per year.
Average System Service Representative Salary
$36,640 Yearly
$17.62 hourly
$15,000
10 %
$36,000
Median
$89,000
90 %

What Am I Worth?

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How To Become a System Service Representative
How To Become a System Service Representative Career Overview

States With The Most System Service Representative Jobs

Mouse over a state to see the number of active system service representative jobs in each state. The darker areas on the map show where system service representatives earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of System Service Representative Jobs By State

RankStateNumber of JobsAverage Salary
1Texas6,510$37,344
2California6,407$47,193
3Florida4,929$39,560
4Virginia2,963$50,918
5Illinois2,838$51,683
6Ohio2,781$40,658
7Pennsylvania2,722$59,041
8North Carolina2,714$36,576
9New York2,608$66,341
10Georgia2,478$30,609
11Arizona2,090$36,005
12Massachusetts2,002$62,835
13Michigan1,959$42,819
14Maryland1,835$58,729
15Indiana1,809$43,709
16Minnesota1,723$44,430
17New Jersey1,678$58,131
18Colorado1,604$31,418
19Tennessee1,520$33,471
20Washington1,416$35,303
21South Carolina1,380$34,937
22Wisconsin1,338$43,792
23Missouri1,332$36,900
24Alabama1,189$31,700
25Kentucky1,067$34,677
26Utah947$29,432
27Louisiana900$37,691
28Oregon896$33,299
29Iowa835$34,585
30Mississippi696$30,846
31Nevada635$42,169
32Oklahoma615$30,906
33Kansas614$38,127
34Connecticut611$65,100
35New Hampshire600$59,573
36Arkansas588$36,157
37New Mexico584$44,378
38Maine559$48,514
39Nebraska505$31,081
40Idaho425$28,898
41West Virginia343$39,718
42Rhode Island331$55,355
43Montana320$34,485
44Hawaii301$31,811
45Delaware288$54,444
46North Dakota253$44,711
47Alaska218$24,581
48South Dakota212$38,765
49Vermont201$51,189
50Wyoming181$31,144

System Service Representative Education

System Service Representative Majors

14.3 %

System Service Representative Degrees

Bachelors

53.9 %

Associate

32.1 %

Masters

5.1 %

Top Colleges for System Service Representatives

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

5. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

6. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

7. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

8. California State University - Long Beach

Long Beach, CA • Private

In-State Tuition
$6,798
Enrollment
31,503

9. Harvard University

Cambridge, MA • Private

In-State Tuition
$50,420
Enrollment
7,582

10. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

Top Skills For a System Service Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.4% of system service representatives listed customer locations on their resume, but soft skills such as speaking skills and writing skills are important as well.

Choose From 10+ Customizable System Service Representative Resume templates

Zippia allows you to choose from different easy-to-use System Service Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your System Service Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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System Service Representative Demographics

System Service Representative Gender Distribution

Male
Male
76%
Female
Female
24%

After extensive research and analysis, Zippia's data science team found that:

  • Among system service representatives, 24.2% of them are women, while 75.8% are men.

  • The most common race/ethnicity among system service representatives is White, which makes up 59.1% of all system service representatives.

  • The most common foreign language among system service representatives is Spanish at 63.6%.

Work Experience Programs For System Service Representatives

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Global Private Bank Program

Company: JPMorgan Chase

Cost: Free

Duration: 4.5-6 hours

Token Service Technology Program

Company: Visa

Cost: Free

Duration: 2-3 hours

Financial Services Regulation Program

Company: Herbert Smith Freehills

Cost: Free

Duration: 5-6.5 hours

Enterprise Technology Program

Company: General Electric

Cost: Free

Duration: 5-6 hours

Digital Assurance Program

Company: PwC Switzerland

Cost: Free

Duration: 5-6 hours

Markets - Sales & Trading Program

Company: Citi APAC

Cost: Free

Duration: 5-6 hours

UK Public Service Program

Company: Transform Society

Cost: Free

Duration: 2.5 hours

Careers in Government Program

Company: NSW Government Virtual Program

Cost: Free

Duration: 1-2 hours

Measurement Techniques for Sustainability Program

Company: Spectris

Cost: Free

Duration: 3-5 hours

Engineering Program

Company: General Electric

Cost: Free

Duration: 3-4.5 hours

Online Courses For System Service Representative That You May Like

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IT Support Technical Skills Bootcamp
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Hands-on Technical skills for IT Support Professionals...

Hardware and Operating Systems
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If you’re ready to enter the world of Information Technology (IT), you need job-ready skills. Understanding the fundamentals of computer hardware and operating systems is critical to any technology related job role like Technical Support or Software Development. This course introduces you to the brain of a computer—its operating system software, where you’ll become familiar with the fundamentals of the Microsoft Windows operating system. You’ll gain skills to describe internal key hardware...

System Administration and IT Infrastructure Services
coursera

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that's responsible for maintaining reliable computers systems in a multi-user environment. In this course, you'll learn about the infrastructure services that keep all organizations, big and small, up and running. We'll deep dive on cloud so that you'll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how...

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Top System Service Representative Employers

Most Common Employers For System Service Representative

RankCompanyAverage SalaryHourly RateJob Openings
1HBO$125,620$60.393
2Capital Group$108,625$52.221
3Oncor Electric Delivery$107,642$51.751
4Johnson & Johnson$100,156$48.152
5IBM$94,353$45.36344
6Pinnacle Hospitality$90,908$43.711
7Northrop Grumman$89,885$43.211
8Unisys$85,481$41.103
9HDR$84,709$40.7316
10Johnson Controls$74,311$35.732