There is a lot that can go wrong with a complicated computer system, and a lot can also go wrong for a business if the computer system goes down. When something's not right with a computer system, a business will call the system service representative to the rescue.
A system service representative helps clients repair and maintain their computing systems. That means they need lots of technical knowledge on topics such as software support and operational service in order to troubleshoot problems. The systems service representative also needs to have excellent communication skills to explain to clients how to prevent those problems going forward.
There is more than one way to get the experience necessary to become a system service representative. Some have bachelor's or master's degrees, while others went to technical schools. Others only have high school degrees but have lots of experience working with computers. The most important quality for a systems service representative is finding solutions for computer problems.