Systems Administration Analyst remote jobs

Hybrid Role: IT Help Desk Analyst + Jr. Encompass Administrator Employment Type: Full-Time Department: Information Technology Reports To: Director of Technology About Success Mortgage Partners Success Mortgage Partners (SMP) is a fast-paced, family-valued, and service-driven independent mortgage lender committed to empowering employees through collaboration, innovation, and technology. We support both corporate staff and partner branches nationwide, providing exceptional internal service so that our teams can deliver exceptional service to borrowers and referral partners. Position Overview This hybrid position combines Level 1-2 IT Help Desk Support with Jr. Encompass Administration, creating a unique opportunity for a technically skilled mortgage professional to support day-to-day IT needs while also contributing to the ongoing optimization of our Loan Origination System (LOS), Encompass. The ideal candidate brings experience supporting mortgage users, troubleshooting LOS workflows, managing systems access, and resolving both software and hardware issues in a timely and customer-focused manner. Key Responsibilities Encompass Jr. Administrator Responsibilities Provide advanced help desk support and troubleshooting for the Encompass LOS, including issues involving users, workflows, integrations, and third-party vendors. Assist with user support related to mortgage origination tasks and LOS operations with professionalism, urgency, and attention to compliance and software best practices. Support Corporate Trainers and collaborate with Encompass administrators and developers on enhancements, automation, and system improvements. Support, maintain, and troubleshoot vendor permissions and access (DU, LPA, FHA Connection, GUS, credit providers, etc.). IT Help Desk Responsibilities Provide Level 1 & Level 2 technical support via phone, email, ticketing, and remote/in-person assistance. Troubleshoot issues related to: Active Directory & user accounts Windows 10/11, computers, docks, peripherals Microsoft 365, Teams, OneDrive, Outlook VPN connectivity, MFA resets, OKTA VOIP solutions (RingCentral, Teams) Networking basics: DHCP, DNS, IP addressing SharePoint and OneDrive file access/permissions Adobe Acrobat/Reader Manage tickets, escalate when necessary, and ensure timely resolution of user issues. Perform new computer deployments, remote user setup support, and system upgrades. Qualifications Required Minimum 3 years mortgage industry experience, directly supporting mortgage users, systems, or workflows. Minimum 2 years IT help desk experience (Level 1-2), including AD, Windows OS, networking basics, and Microsoft 365. At least 3 years supporting Encompass LOS or other mortgage systems. Ability to troubleshoot, research, and resolve both technical and LOS issues with urgency and professionalism. Strong customer service, communication, documentation, and organizational skills. Preferred Experience supporting Encompass administration, configurations, or automation. Experience with OKTA SSO/MFA, Fortinet, Proofpoint, or CrowdStrike. Familiarity with LOS integrations and mortgage workflow optimization. Ticketing system experience (FreshDesk or similar). Former mortgage processors, loan partners, or similar roles with high technical aptitude are strongly encouraged. Working Conditions This is a hybrid role based out of SMP's Livonia, MI office. Most work can be performed remotely; however, onsite presence and occasional travel may be required for project, training, or support needs.

We're looking for a full time, Technology Systems Specialist to join our small but mighty tech team in Ann Arbor, Michigan. This hybrid role is perfect for someone who is experienced, resourceful, and enjoys making technology work smoothly for others. You'll combine strong technical know-how with clear, supportive communication, helping staff, students, and families feel confident using Clonlara's tools and systems. Collaboration, initiative, and a genuine interest in improving how people experience technology are at the heart of this role. Each day brings a variety of troubleshooting, ticket requests, and technology projects that keep our global community connected and supported. You'll play an important part in improving processes, enhancing systems, and ensuring our technology environment runs efficiently. If you enjoy solving problems and creating solutions that make a real difference, you'll feel right at home here. About Us We're a global homeschool-based hybrid school with our roots in Ann Arbor. Our students, families, and staff span time zones and cultures, so we're looking for someone who's comfortable working across differences, staying flexible, and jumping in wherever needed. You don't need to know everything, but you do need to be someone who learns quickly, adapts easily, and follows through with care and attention to detail. At Clonlara, we cultivate a joyful Culture of Trust built on teamwork, adaptability, generosity, and shared purpose. Grounded in our core values, we grow together in a supportive, mission-driven environment that embraces change and inspires lifelong learning. If that sounds like your kind of role, we'd love to hear from you! EXAMPLES OF CORE RESPONSIBILITIES Manage and resolve the majority of help desk tickets, ensuring timely support for staff, students, and families. Troubleshoot hardware, software, and user issues, including Microsoft 365 applications (Outlook, Teams, OneDrive). Prepare, configure, and maintain Clonlara-owned devices such as laptops, phones, and peripherals, ensuring proper setup, deployment, and shipping when required. Coordinate warranty claims, repairs, and vendor relationships for supported hardware. Configure and administer the ticketing system, including categories, workflows, and reporting. Support the rollout and administration of smaller SaaS tools (conference software, form replacements, etc.). Document recurring issues and maintain user-facing guides and training documentation. Assist with projects such as vendor research, equipment quotes, and technology rollouts. Attend departmental, staff, and vendor meetings as required. Maintain awareness of overall technology policies and goals. QUALIFICATIONS The ideal candidate will have an associate or bachelor's degree (preferred) and at least five (5) years of professional technology support experience, or an equivalent combination of education and hands-on experience sufficient to perform the essential duties of the job. The candidate will also demonstrate the following: Strong knowledge of hardware and software troubleshooting across Windows, Mac, and mobile devices. Experience configuring and maintaining a ticketing system. Hands-on experience imaging, configuring, and deploying laptops, phones, and accessories. Ability to coordinate with vendors for warranty claims, repairs, and troubleshooting. Working knowledge of Microsoft 365 applications, including Outlook, Teams, and OneDrive. Excellent communication skills with the ability to work both independently and as part of a team. Strong time management and organizational skills, with the ability to prioritize and follow through. Ability to maintain confidentiality and professionalism in all interactions. HOURS AND PLACE OF EMPLOYMENT The Technology Systems Specialist is a hybrid full-time position. Regular work hours are between 8:00 a.m. and 5:00 p.m., Monday through Friday. Regular onsite work will be required at Clonlara Schools's Ann Arbor location. Hours and work location will be determined by mutual agreement between the employee and Technology Manager. How to Apply Attach a cover letter (required) to the first page of your resume in PDF or MS Word format and submit. Please be sure to Use your cover letter to address how your prior experience aligns with the requirements for this position. Share any relevant examples of your work, if available.

Notes: Possible Weekend or Unusual working hours role is sourcing for two separate shifts of the same role. Monday - Friday Must Have Skills / Requirements: 1) Proficient with Active Directory, MFA administration, and Windows administration 3+ years of experience 2) Proficient with PowerShell Scripting 3+ years of experience; Automating tasks to streamline workflows. 3) Proficiency managing incidents through company CRM 3+ years of experience; ServiceNow, etc. Nice to Have Skills / Preferred Requirements 1) Experience with post-production applications/systems a plus (Avid Production Asset Management) 2) Experience supporting enterprise domain migrations/consolidations a plus 3) Experience with Active Directory and MFA admin within Entertainment Industry. Soft Skills: 1) Relies on experience and judgment to plan and accomplish tasks with little supervision 2) Relies on experience and judgment to plan and accomplish tasks with little supervision 3) Strong verbal and written communication skills (Phone, Slack, Teams, Email, CRM) 4) Must maintain a flexible schedule to support a 24x7 production schedule Technology Requirements: 1) Proficient with Active Directory & MFA administration 2) Proficient with Windows administration 3) Competent in establishing & executing test plans with some supervision 4) Has experience providing direct support to customers in an enterprise environment 5) Has experience with incident and knowledge management in a CRM platform

Our North West Houston client is looking to add an Infrastructure Team Lead! This role is direct hire with a hybrid schedule (4 days in office and 1 day work from home).The Infrastructure Team Lead will be 75% hands on work and 25% people management. The ideal candidate will have a deep understanding of Windows/Linux severs/systems and VMWare virtualization, and strong Azure experience. Responsibilities: Manage a team of System engineers and admins, to carry out day to day operations and data center related activities Manage all virtualized platforms to support critical applications with zero unplanned downtime Responsible for the on-call scheduling to support the business and application teams Manage IT budgets and cost allocations Responsible for carrying out life cycle management for physical and virtual infrastructure Responsible for designing and maintain corporate back up policies Collaborate with other IT system departments Qualifications: Bachelors degree in Computer Science or related field 7+ years of progressive technical experience Strong knowledge in VMware Experience managing Azure infrastructure Linux experience

System Engineer - Full-Time, Direct Hire (W2 Only) Salary Range: $145K-$160K + Quarterly Bonuses Eligibility: U.S. Citizen or Permanent Resident Only Job Description We are seeking a System Engineer for a full-time, direct-hire role supporting enterprise infrastructure within a hybrid environment-onsite Monday through Thursday in 10038, with remote work on Fridays. This position requires a strong technical foundation across storage systems, virtualization, server technologies, and identity/access security. The engineer will work hands-on with Cisco UCSx blade systems, VMware, Azure Conditional Access, and various supporting technologies to ensure a secure, stable, and high-performing environment. You will be responsible for designing, deploying, and maintaining infrastructure platforms, troubleshooting complex issues, supporting upgrades and patching cycles, and collaborating with cross-functional teams. Ideal candidates bring strong problem-solving skills, a proactive approach, and the ability to operate in a mission-critical environment. Must-Have Skills Enterprise Storage administration MS Azure Conditional Access (policy configuration and security enforcement) Cisco UCSx - Unified Computing System (Blades) VMware (vSphere, ESXi, virtual infrastructure support) Nice-to-Have Experience SFTP Microsoft Exchange Healthcare industry exposure Linux administration or troubleshooting This opportunity is available to W2 candidates only seeking long-term employment. Only U.S. Citizens or Permanent Residents are eligible to apply. No corp to corp or contract.

We are a fast growing Managed Service Provider supporting clients across critical industries with a culture built around accountability, responsiveness, and client care. We are hiring a System Engineer with MSP experience who enjoys deep troubleshooting and also wants consistent project exposure while working closely with a high performing team. This is a hybrid role that blends escalation ownership with project delivery. You will handle higher level support issues while also driving client projects like onboarding, migrations, and infrastructure improvements. What You Will Do Serve as the Level 2.5 escalation point across servers, networking, cloud, and security Own and deliver projects such as Microsoft 365 migrations, onboarding for new clients, server and firewall deployments, and workstation rollouts Troubleshoot complex issues across Windows Server, Active Directory, Microsoft 365, Intune, and VoIP Perform proactive maintenance including patching, monitoring, and system optimization Implement and support security controls such as EDR, MFA, and encryption Conduct network and security reviews and help remediate risk Manage work in ConnectWise with clear documentation, time entry, and client ready updates What You Bring MSP experience supporting multiple client environments Strong Windows Server and Active Directory skills Microsoft 365 support experience plus Intune fundamentals Solid networking skills including firewalls, switching, wireless, DNS, and DHCP Experience with SonicWall, Fortinet, or similar firewalls Experience with virtualization using VMware and or Hyper V and backup solutions Strong communication, organization, and documentation habits Must have a car for occasional local onsite visits Pay and Benefits $100k to $110k Hybrid WFH schedule Medical, dental, vision, and life insurance Certification reimbursement

Senior Infrastructure Engineer (100% Remote- Nutanix, Linux, Dell, HP) Optomi, in partnership with a client is seeking an Infrastructure Engineer to join their team. This role will help to support multiple parts of the infrastructure including Nutanix storage, Linux systems, and Dell backup tools. In addition, this candidate will have experience across Windows environments, Active Directory, virtualization, and some networking. Responsibilities: Troubleshoot various infrastructure and system issues Design, build, and maintain on-premises and cloud-based infrastructure (e.g., AWS, Azure, GCP). Manage and optimize server environments including Windows, Linux, and virtualized platforms (VMware, Hyper-V). Use Nutanix and Dell-based tools for storage Configure and support network infrastructure (switches, firewalls, VPNs, load balancers). Monitor system performance and troubleshoot issues to ensure high availability and optimal performance. Implement infrastructure-as-code and automation tools (Terraform, Ansible, CloudFormation, PowerShell). Maintain backup, disaster recovery, and business continuity plans. Ensure infrastructure security through patching, vulnerability management, and access control. Collaborate with development, security, and DevOps teams to support deployment pipelines and application hosting. Apply today if your background includes: Experience utilizing tools such as Nutanix, HP, and Linux servers/OS Various infrastructure experience around AD, networking, systems, cloud, and virtualization Ability to communicate effective across various clients and business units 5+ years of experience in infrastructure engineering, system administration, or a similar role. Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs). Hands-on experience with virtualization and containerization (VMware, Docker, Kubernetes).

Senior D365 F&O Support Engineer | 455001 DETAILS 6M C2H Hourly / Salary: to $140K+ Vaco Technology is currently seeking a Senior D365 F&O Support Engineer for a 6M C2H that is 100% remote. The Senior D365 F&O Support Engineer will serve as a Tier-3 escalation resource, owning complex technical investigations and delivering permanent resolutions for high-impact production incidents across large-scale, mission-critical D365 F&O environments. The Senior D365 F&O Support Engineer will join an enterprise managed services practice and will critically focus on providing advanced production support, incident resolution, and proactive stability improvements for global D365 F&O Implementations. Incident Management (P1 / P2) - Lead diagnosis / resolution of critical production incidents in D365 F&O | Coordinate cross-team response during outages and major disruptions Root Cause Analysis - Perform deep-dive investigations into performance degradation / batch failures / integration errors / data inconsistencies / custom extension defects Advanced Troubleshooting Tools - X++ Debugging / Trace Parser / SQL Server Profiler / LCS Environment Monitoring / Application Insights / Azure Diagnostics Hotfix / Deployment Engineering - Develop / Test / Deploy Hotfixes and Deployable Packages to Production / Sandbox via LCS and Azure DevOps Performance Optimization - Query Tuning / Index Management / Batch Framework Optimization / Application-Level Performance Improvements Escalation Management - Collaborate Directly with Microsoft Premier Support / CSS on Escalated Cases | Serve as Primary Technical POC Cross-Functional Collaboration - Partner with Functional Teams / Infrastructure Engineering / Client IT Stakeholders During Incidents / PIR Reviews Post-Incident Reporting - Author detailed post-mortem reports | Develop and implement preventive controls to reduce recurrence Monitoring / Runbooks - Build / maintain monitoring, alerting, operational runbooks, and support documents Technical Leadership - Provide guidance / mentorship to mid-level engineers | Support process maturation On-Call Rotation - Participate in structured on-call rotation with premium compensation About the Project: Our client (MSP) has just won a flagship, enterprise-wide support contract with a Fortune 200 client that has fully replaced its direct Microsoft support with their services. To deliver immediate white-glove support, they are building a dedicated 6-person Microsoft Engineering Team, including 2 D365 F&O Administrators, 2 Modern Workplace / M365 Generalists, 1 Power Platform Engineer, and 1 Azure Engineer. These are all is a high-visibility roles that demands strong technical depth, exceptional customer-facing communication, composure under pressure, and the ability to multitask across high-volume tickets. JOB REQUIREMENTS Senior D365 F&O Support Engineer - Lead Diagnosis / Resolution of Critical Production Incidents | Coordinate Cross-Team Response for Outages / Major Disruptions D365 F&O - D365 F&O Architecture (expert knowledge) / Metadata Models / Batch Framework / Data Entities / Security Configuration X++ Engineering (advanced) - Hands-on X++ Development / Extensions Framework / Event Handlers / Chain-of-Command / Customizations / Refactoring SQL / Performance - SQL Server Performance T / Query Optimization / Azure SQL Troubleshooting Production Support Expertise - Resolving Complex P1 / P2 Incidents in High-Volume D365 F&O Deployments (calm / methodical response under pressure) Diagnostics / Monitoring Tools - LCS diagnostics / Trace Parser / PerfTimer / X++ Profiler / Azure Monitoring and Telemetry Tools Azure Integration - Logic Apps / Service Bus / Azure Functions / DataFactory ALM / DevOps - Solution Build / Deployment using Azure DevOps Pipelines / Branching / Code Reviews / Automated Builds PREFERRED (not required) Certifications - Strong preference for MB-500 / MB-700 / MB-920, etc. MS Partner Manager Services Organizations / Enterprise-Level D365 F&O Support Team Enterprise Environment - Support for Global / High-Transaction-Volume D365 F&O Implementations | Complex Multi-Legal-Entity Architecture Service Management - ITIL Practices / Incident / Problem / Change Management Frameworks (familiarity) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

We're looking for an experienced Endpoint Engineer to join a global technology team at a leading quantitative trading firm. This is a unique opportunity to take full responsibility for modern endpoint management and identity systems in a fast-paced, high-performance environment - where your expertise directly supports the technology driving global financial markets. As part of the infrastructure team, you'll oversee endpoint devices across multiple international offices, manage identity and access systems, and strengthen endpoint security. You'll play a critical role in ensuring the reliability, compliance, and performance of an advanced global infrastructure. The ideal candidate is hands-on, solutions-focused, and thrives when working at scale with both Windows and mac OS environments. This is a role for someone who wants to build, not just maintain - someone capable of designing and implementing enterprise endpoint systems from the ground up. If you've led small teams, deployed Intune or Jamf in production, and enjoy owning complex environments end to end, you'll fit right in. Responsibilities Manage and maintain all enterprise endpoint devices (Windows 11 and mac OS) using MDM platforms such as Microsoft Intune and Jamf Pro Configure, administer, and support the Microsoft 365 Suite - including Exchange Online, SharePoint, Teams, and OneDrive for Business Oversee Microsoft Entra ID (Azure Active Directory), including Conditional Access Policies, Dynamic Groups, and Enterprise Applications Implement and maintain endpoint protection solutions Ensure compliance with enterprise security standards, device policies, and data protection frameworks Support and troubleshoot endpoint, identity, and access issues across global offices and remote environments Collaborate with infrastructure, security, and operations teams to improve endpoint management and security posture Contribute to the development and automation of processes using Power Automate, Logic Apps, or similar tools Requirements Proven experience managing Windows 11 and mac OS endpoints in enterprise environments using Intune and/or Jamf Pro Strong knowledge of Microsoft 365 administration, including collaboration and automation tools Deep understanding of Microsoft Entra ID (Azure AD), Conditional Access, and application management Demonstrated experience implementing endpoint protection and security solutions Broad technical background - experience in smaller environments with wide responsibility is ideal Prior experience owning or building endpoint and M365 environments from scratch Salary Up to $150,000 base salary (flexible, depending on experience) Discretionary annual bonus Company perks Location Chicago (on-site) Work from home opportunities Join a global, technology-driven firm where you'll have the autonomy to design, implement, and secure modern endpoint environments - all while working alongside some of the brightest minds in finance and engineering

Job Title: Enterprise Microsoft Systems Engineer Employment Type: Long-Term Contract (Open-ended, No End Date) Visa Status: No OPT/CPT/F1. No sponsorship or visa transfers available. Local Candidates Only: Must be based in Michigan. NO C2C OR 3RD PARTY CANDIDATES PLEASE! Job Overview We are seeking a highly skilled Enterprise Microsoft Systems Engineer to join our team in Romulus, MI. This is a full-time, onsite role supporting a large-scale enterprise IT environment. The ideal candidate will have hands-on experience with Microsoft technologies, virtualization platforms, cloud services, and enterprise-grade hardware. Responsibilities Deploy, configure, and maintain enterprise systems including Microsoft Server, Azure, VMware, and storage solutions. Provide 24/7 support for critical infrastructure components. Create and maintain SOP documentation and performance reports. Lead preventive maintenance efforts and ensure system reliability. Collaborate with internal teams and contractors to deliver technical solutions. Participate in disaster recovery planning and testing. Work onsite daily (Monday through Friday). Team size: 6 total, very lean. They “wear all the hats.” ________________________________________ Environment & Tech Stack • Servers: Primarily on-prem, mostly virtual. Minimal cloud usage. • Cloud / M365: o Entra ID (Azure AD) - wants someone who can use it beyond account creation. o Enterprise Apps, Conditional Access, Intune, Certificate Authority. o Defender - endpoint admin center experience preferred. o Exchange / M365 used interchangeably. • Virtualization: VMware - basic HA configuration, patching. • Backups: Veeam preferred, but any backup platform experience acceptable as long as they understand policies & concepts. • MDM / Device Mgmt: SCCM + Intune. • Software Packaging: Ability to build and customize packages, scripting for software not designed for deployment. • Security: Needs someone who understands security fundamentals to act on direction for remediation or hardening. • Firewalls: Not required for this role but occasionally asked about. Core Must-Haves (Needs at least 3 of these areas) 1. Entra ID (real experience beyond account setup). 2. Intune / device management. 3. Endpoint security (Defender). 4. VMware HA & patching. 5. Backup technology experience (Veeam or similar). 6. Software packaging / scripting. 7. General Windows Server sysadmin skills. Experience & Expectations • “Senior” 7-10+ years hands-on) • Education not required. Role Focus • Support everything outside of networking. • Even though they have helpdesk, this role still touches helpdesk-related workflows. • Very hands-on position First 90 Days • Month 1: Learn the environment o After Month 1: Basic tasks: account creation, patching, VM/server spin-ups. • By 90 Days: Start contributing to project work. Timeline • Role will not start until January 2026.

Looking for someone who can manage and enhance Windows Server infrastructure, including Active Directory, on-premises, and cloud environments (GCP, Azure). Perform system upgrades, and security compliance, and automate tasks using PowerShell. Maintain VMware virtualization, and support CI infrastructure. Requires 5+ years in server administration, and experience with VMware, cloud platforms, and scripting. Bachelor's degree or equivalent experience required. Job Overview: Join a high-performing team responsible for building and maintaining our Windows server infrastructure and supporting our Active Directory environment. This infrastructure supports our client's critical applications, serving both internal partners and external customers. Participate in a high-performance culture by delivering high-availability solutions, implementing security best practices, remediating vulnerabilities, and delivering automated solutions for easier platform maintenance and deployment. As a thought leader in digital transformation and cloud migration, you will work with application teams to determine requirements, evaluate solutions, and implement those that achieve business objectives. Job Duties and Responsibilities: Perform daily administration of MS Windows Server (2012, 2016, 2019) on-premises and in the cloud (GCP, Azure). Conduct enterprise-level system upgrades of Windows Server OS, Active Directory, and other applications, including evaluation and installation of patches. Manage Active Directory, GPOs, DNS, SCCM, and other Windows core services. Build server images to conform to standards, including hardening and security compliance like CIS, SOX, and PCI. Manage service level agreements, documentation, and policies/procedures related to the virtualized and Windows environment. Participate in after-hours on-call rotation and respond to business emergencies. Remediate server vulnerabilities and communicate progress in weekly reports. Create and manage scripts to perform system tasks with PowerShell. Assist with the design, configuration, and maintenance of the Virtual Machine environment using Packer, Terraform, and VMware Virtualization Technology. Work with other IT team members to ensure standards are included, applied, and maintained across all product sets and solutions. Manage and maintain VMware virtualization environment on a hyper-converged server platform. Own and operate the company's release engineering infrastructure, including physical and virtual hardware, automation tooling, and continuous integration (CI) resources. Audit and secure services across development, test, and live environments. Work directly with other teams to onboard their software projects in the CI system and help them maintain their projects. Manage and perform backup and recovery tasks. Independently coordinate with system vendors to resolve system issues. Support and maintain the hardware and software infrastructure used by the Bank with a target of zero unplanned downtime. Consistently observe security best practices in all responsibilities. Assist with internal and external audits. Educational/Certifications: Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience. Experience and Skills: Windows Server Administration: 5+ years of relevant experience in MS Windows Server administration. Enterprise-level Server Administration: Demonstrated experience managing, implementing, and maintaining an enterprise-level server environment that includes VMware. VMware: Experience deploying and maintaining servers in a hosted virtual environment. Cloud: Experience deploying and maintaining servers in a public-cloud hosted environment like GCP and Azure. Active Directory: Solid knowledge of Active Directory, including GPOs, ADFS, DNS, and other core services. PowerShell: Practical experience scripting to automate tasks and processes. Networking: General knowledge of networking including TCP/IP, ACLs, VIPs, and VPNs. Knowledge of: Packer, Terraform, and GitLab. Top 3 Skills: Excellent problem-solving and organizational skills. Ability to balance multiple initiatives and demands simultaneously. Ability to communicate technical information to non-technical personnel.

ICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security. Position Overview: We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently. Key Responsibilities: Provide technical support to users, addressing and resolving hardware and software issues. Assist in the maintenance and administration of servers and networks. Document and track support requests using ticketing systems. Conduct training sessions for users on IT best practices and system usage. Manage and maintain asset inventory of hardware and software. Support the implementation of security protocols and monitoring systems. Requirements Qualifications: 4+ years of hands-on experience in user support and systems administration. Bachelor's degree in Computer Science, Information Technology, or a related field. Proficiency in Windows and Apple operating systems. Working knowledge of server systems, particularly Windows Server (2008/2012). Experience with cloud services such as Office 365 and Google Workspace. Familiarity with MDM solutions and security protocols. Excellent troubleshooting skills and ability to work under pressure. Strong communication skills and a customer service-oriented mindset. Ability to adapt to rapidly changing technology and business needs. Benefits 401(k) with company match Company Paid Holidays Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Work From Home Free Food & Snacks Wellness Resources ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

DDC- IT Services is seeking a qualified candidate to fill the role of a Senior Database Admin (ADABAS). This individual will maintain software and DBMS environments in compliance with the STIG and/or the SRG. Job Duties and Responsibilities: Maintain software and DBMS environments in compliance with the STIG and/or the SRG. This includes keeping software at a vendor supported version, applying necessary security software patches within the required timeframe, and maintaining required documentation as outlined in the STIG. Maintain any and all software exits associated with the software maintained in this SOW, regardless of the language used to write the exit. Maintain a working knowledge of departmental SOPs. Ensure that all work is completed using the documented procedures, to include updating and maintaining tickets, change requests, and documentation. DBMS, including all changes and upgrades. Provide a report to the supported Government POC on customer questions. Use SMP/E to install software as a lead technician within the IBM SMP/E. Install, customize, upgrade and maintain Data Base Management Systems (DBMS) Software on mainframe computer platforms running z/OS. Participate in planning and executing database migrations, application software upgrades/migrations. Analyze reasons for outages to provide RCA reports, give presentations to managements about RCA, and lead mitigation efforts of a team of technicians. Demonstrate a thorough understanding and experience of the IBM SMP/E environment while using SMP/E to install software as a lead technician. Other duties as assigned. Job Requirements (Education/Skills/Experience): *Must have an active Secret Clearance* Must currently possess one of the IAT Level 1 certifications: A+CE CCNA-Security Network+ CE SSCP Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC's ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify. #ddcitservicesjobs #LI-DNP

Top Skills - Must Haves Security Firewall Paloalto Checkpoint Network security Network engineering F5 Routing Ccna Wan ccse ccsa Top Skills' Details **Travel Position** **Administrator travel to 2 sites per weekend and be paid for 40 hours of work ** 58 Sites total, split between the 4 administrators. 1. 4-8 years of experience with installation of network equipment to include firewall devices 2. Preferred CCSA/CCSE Check Point certification. 3. Strong Network Security and Protocol knowledge. Description Key Responsibilities: • Travel to customer locations across assigned regions to perform pre-installation tasks. • Install and organize network cabling (Ethernet, fiber) according to site standards. • Ensure proper power connections for Check Point firewall hardware. • Physically rack and secure firewall devices in designated network racks or cabinets. • Label all cables and equipment accurately following company and customer documentation standards. • Perform basic network connectivity checks (ping, link status) to validate readiness. • Coordinate with the Check Point firewall engineering team to confirm site readiness for configuration and cutover. • Document all work performed, including photos, diagrams, and labeling records. • Adhere to safety and compliance guidelines during on-site work. Qualifications: • CCNA certification (or equivalent networking knowledge). • Strong understanding of TCP/IP, VLANs, and basic routing/switching concepts. • Experience with structured cabling and rack-mounted equipment installation. • Ability to read and interpret network diagrams and installation guides. • Familiarity with power requirements for network hardware. • Excellent organizational and documentation skills. • Ability to travel extensively (up to 75%) and work flexible hours, including weekends if required. • Valid driver's license and ability to lift up to 50 lbs. Skills Security, Firewall, Paloalto, Checkpoint, Network security, Network engineering, F5, Routing, Ccna, Wan, ccse, ccsa, Cisco routers, tcp/ip, dns, dhcp, routing protocols, Connectivity Additional Skills & Qualifications Position requires a Secret clearance and ability to travel Security+ certifications CCSA/CCSE Check Point certification preferred. Experience Level Expert Level Job Type & Location This is a Contract position based out of Los Angeles, CA. Pay and Benefits The pay range for this position is $65.00 - $75.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The Channel and Ecosystems team is dedicated to accelerating Asana's growth and market reach through partnerships and fostering a thriving partner network. We build and nurture relationships with Channel Partners (VARs, Services Partners, Distributors, Systems Integrators), Technology Partners (ISVs, App Partners) and Strategic Alliances to support Asana customers across geographies through our partners' specialized expertise, consulting and technical The Federal Systems Integrator (FSI) Lead role at Asana is responsible for supporting the AsanaGov business by building, enabling, and scaling a high-impact partner motion across federal systems integrators and our distributor ecosystem. This role drives end-to-end FSI recruitment, onboarding, and enablement, and forges strong go-to-market execution with CarahSoft and channel teams to accelerate public sector growth. We partner with functional leadership to stand up a net-new public sector partner motion that grows our business, organizational effectiveness, and efficiencies. We're looking for an FSI Lead to own the cradle-to-grave lifecycle of our federal SI ecosystem. This leader will identify, recruit, and enable priority FSIs, ensure operational excellence across partner processes and tools, and coordinate cross-functional stakeholders to turn strategy into results. They are comfortable working with executive stakeholders and rolling up their sleeves on hands-on enablement. They identify, manage, and mitigate risks, and establish repeatable partner management processes that scale our business. This role is based in the Washington, D.C. area with an emphasis on looking for someone to stay close to the FSI community. Most major FSIs and niche SIs are based in D.C./Virginia, and proximity is critical to relationship-building and execution. What You'll Achieve: Establish Asana's FSI partner motion for public sector, supporting AsanaGov across recruitment, onboarding, enablement, and ongoing performance management. Build and own relationships with priority federal SIs; target, engage, and progress large, named FSIs (e.g., GDIT, Booz Allen, Raytheon) into productive partners. Drive a cohesive sell-through model between FSIs, Carahsoft (our distributor), and Asana channel CPMs; align operating rhythms, workflows, and performance tracking. Create and run scalable partner enablement: deliver training, stand up “better together” materials, guide partner portal access, and establish repeatable playbooks. Collaborate with AsanaGov leaders and Product to align partner motions with roadmap, integrations, and field enablement needs. Proactively surface misalignment and risks across partners and internal teams; gain consensus on actions and track to resolution. Define year-one MBOs; establish KPIs, reporting cadences, and mechanisms to measure partner productivity and pipeline impact. Contribute to job description, interview panel alignment, and process to rapidly staff and operationalize the motion. About you: Based in the Washington, D.C. area (required) to engage closely with the federal SI ecosystem. Deep understanding of the federal/public sector landscape and FSI ecosystem; security clearance preferred but not required if you know the market and stakeholders. Hands-on operator who “checks ego at the door”; equally comfortable engaging C-levels and executing tactical enablement (e.g., portal access walkthroughs). Experience recruiting, onboarding, and enabling partners; proven ability to take a net-new partner motion from concept to repeatable execution. Familiarity working with distributors; experience collaborating with CarahSoft or similar is a strong plus. Strong cross-functional collaboration with Product, Channel, and Public Sector leaders; ability to align partner priorities with roadmap and go-to-market. Process- and outcomes-oriented; sets clear roles and responsibilities, drives accountability, and implements scalable partner management workflows. Excellent communication, relationship-building, and change management skills across technical and non-technical stakeholders Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $172,000-$196,0000 The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. #LI-Remote About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.

Job Description T-Rex Solutions is seeking a results-driven Computer Systems Analyst to support our IRS Development, Infrastructure, Security and Modernization (DISM) program. The program objective is to provide ongoing support for the development, operation and maintenance of critical CI/CD capabilities, enterprise infrastructure, application development, and modernization of IRS tax filing and enterprise systems. The ideal candidate will be responsible for analyzing business problems to implement and improve computer systems. You will analyze user requirements, procedures, and problems to automate or enhance existing systems and review computer system capabilities, workflow, and scheduling limitations. You may also analyze or recommend commercially available software. This is a fully remote program and requires all individuals to pass an IRS investigation and acquire a public trust clearance. Responsibilities: System Analysis: Analyze complex data processing problems to design and implement effective computer systems. Requirement Gathering: Work with users to gather and understand their requirements, procedures, and problems to develop or improve systems. System Improvement: Recommend and implement improvements to existing systems, focusing on automation, efficiency, and user satisfaction. Capability Review: Review computer system capabilities, workflow, and scheduling limitations to optimize system performance. Software Evaluation: Analyze and recommend commercially available software to meet user needs and improve system functionality. Documentation: Create detailed documentation of system requirements, specifications, and operational procedures. Collaboration: Collaborate with other IT professionals, including developers, network administrators, and support staff, to ensure seamless system integration and performance. Testing and Validation: Conduct system testing and validation to ensure systems meet user requirements and function as intended. Requirements: Bachelor's Degree in Computer Science, Information Systems, or a related field with 5+ years of related experience US Citizenship required Must be able to pass an IRS public trust investigation Proficiency in system analysis and design, with strong knowledge of various programming languages and software tools. Experience with databases, network infrastructure, and data processing techniques. Strong analytical and problem-solving abilities to understand and address complex system issues. Excellent verbal and written communication skills to effectively interact with users and IT professionals. High attention to detail and accuracy in analyzing user requirements and system capabilities. Ability to work collaboratively in a team environment and manage multiple projects simultaneously. Desired Skills: Experience with enterprise-level applications and systems. Knowledge of business process modeling and improvement techniques. Familiarity with cloud computing and cybersecurity principles. Current IRS clearance desired T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $100,000 - $113,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

Responsible for ensuring all systems programming decisions maintain the integrity of the overall systems infrastructure. Write or debug programs to maintain and control computer systems software, such as operating systems, networked systems, and database systems. Provide technical and disaster recovery expertise for systems software. Description Logistics: BlueCross BlueShield of South Carolina Location: This remote position is full-time (40-hours/week) Monday-Friday. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM with on-call duties. It may be necessary, given the business need to work occasional overtime. Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen. Position Purpose: This position is responsible for the day-to-day operations and maintenance of VTAM infrastructure, including troubleshooting connectivity issues, optimizing network configurations, and implementing enhancements to support system performance and reliability. What You'll Do: Diagnose, isolate, and debug software problems and perform problem resolution. Identify issues that the vendor is responsible for and refer those issues appropriately. Review and design system software and hardware builds analyzing system options and the impact on the overall systems infrastructure. Develop and document the framework for integration and implementation for changes to technical standards. Coordinate installation, testing, and maintenance of systems software. Schedule system downtime in a way that minimizes user impact. Review customer requests, security patches, and audit requirements for additions or changes to systems, and evaluate feasibility to determine if/how to handle the request while maintaining an adequate/appropriate overall systems infrastructure. To determine if requested changes are possible, review system capabilities, workflow, and scheduling limitations. Provide technical guidance to project team areas as appropriate. May evaluate vendor-supplied software packages and make recommendations to IT management. In coordination with Project Leads and senior level staff, provide input on proposals that could potentially impact systems. Assist in the establishment and implementation of standards and guidelines that guide the design of technology solutions across the enterprise. Provide technical and disaster recovery support for systems software. Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. To Qualify for This Position, You'll Need: Required Education: Bachelor's degree in a job-related field Degree Equivalency: Associate's degree and an additional 2 years of job-related work experience for a total of 10 years of job-related work experience (See Required Work Experience). OR 12 total years of job-related work experience or Required Work Experience: 8 Years IT experience including extensive systems programming experience. Required Skills and Abilities: Strong analytical and logical thinking skills. Thorough understanding of operating systems and foundation architecture. Extensive knowledge of systems programming, graphical user interfaces, control languages, development, quality assurance, and integration methodologies. Advanced knowledge of currently utilized programming productivity tools and their use. Advanced knowledge/skills in analyzing system software and making recommendations for performance enhancements. Required Software and Other Tools: Standard office equipment. We Prefer that You Have: A working knowledge of z/OS networking including VTAM, TCPIP, and SMP/E. Knowledge of CA-TPX, NetView, and Connect:Direct (NDM). Experience installing, configuring, administering, and troubleshooting NetView, Connect:Direct, and TPX. Experience with TIBCO MFT Platform Server (Cyberfusion) on z/OS A working knowledge of SAS and SMF records Advanced Networking Concepts (TCP/IP, Routing, Firewalls, Network Security, Enterprise Extender, APPN) Disaster Recovery experience recovering environments for VTAM and TCPIP communication network for ZOS What we Can Do for You: Our comprehensive benefits package includes: 401(k) retirement savings plan with company match Subsidized health plans and free vision coverage Life insurance Paid annual leave - the longer you work here, the more you earn. Nine paid holidays On-site cafeterias and fitness centers in major locations Wellness programs and a healthy lifestyle premium discount Tuition assistance Service recognition What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.

Job Description for QlikView Developer: Proficiency in QlikView scripting and development Strong understanding of data modeling and ETL processes. Experience with SQL and database architectures. Familiarity with various data sources, including relational databases and flat files. Excellent communication, analytical, and problem-solving skills. Experience in agile development methodologies. Experience with Qlik Management Console (QMC) and Qlik Sense administration is a plus Ability to work with cross-functional teams and understand business requirements

Date application must be received for priority consideration by: November 20, 2025 Closing Date or if blank, Open Until Filled: Job Family Group: Support Staff Support Staff Classification Title: Operating Systems/Network Analyst 2 Division/Department: Finance and Administration/Information Technology Compensation Range (commensurate with experience): Salary Range 32I-2, $28.94-$36.06 per hour, $5,017-$6,250 monthly FLSA Status: Non Exempt Appointment Basis: 12-month Time Type: Full-time Benefits Eligible: Yes Renewable/Non-renewable/Grants/Limited Duration: Renewable This position must possess and maintain a current, valid Driver License: Yes This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes Remote Work Type: On Campus Work Hours: M-F 8-5 Flexible schedule when required. SPECIAL INSTRUCTIONS TO APPLICANT: Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration. For inquiries and additional information, please contact Human Resource Services via email at *********** or by phone at *************. To view SOU's very generous benefits and pension programs available to eligible positions, please visit *************************************************************************************************************** Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, ****************************************** demonstrates our value and commitment to our employees. POSITION DESCRIPTION: Information Technology provides information resources and technology services to the entire campus community, in support of the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus information technology, media, and telecommunications infrastructure, including: desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support. Information Technology provides assistance to University leadership in strategic planning for technology initiatives that strengthen both efficiency and effectiveness. The ability to interact with a diverse population is essential. This position is responsible for the maintenance and administration of server, infrastructure, and application systems that service the SOU Campus Network. This includes configuring enterprise solutions to meet customer expectations and requirements, align with the mission and goals of the University, and comply with Information Technology department standards, policies, and procedures. The position shares system administration responsibilities with the other members of the Infrastructure Services Team. Duties performed include: Setup and provisioning of enterprise applications. Setup and provisioning of new servers, including virtual servers. Developing specifications and project plans for operating systems and enterprise software deployments. Collaborating with the other system and network administrators to design, monitor, and support the university's infrastructure, including physical, logical, security, and disaster recovery. Monitoring and patching servers for security and operating system updates. Cooperating with the other members of the Infrastructure Services Team to design, maintain, and update the university's enterprise directory. Supervising student employees involved in server systems activities. Working closely with User Services staff. Supporting escalated technical issues. Installing operating system upgrades. Maintaining electronic logs and other records for periodic review. Performing regularly scheduled maintenance. Configuring and maintaining network printing operations. Maintaining a test environment for research and development on new operating systems and other system software. Performing system backups and file restores. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. This job requires a flexible work schedule, as server and systems maintenance often must happen after normal business hours and on weekends. Minimum Requirements This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience. SOU interprets these minimums as a Bachelor's degree in Computer Science, Information Systems, or other related field, and four (4) years experience OR equivalent combination of education, technical training and experience totaling eight (8) years and demonstrated experience administering and supporting enterprise server environments (e.g., Windows Server, Red Hat/Ubuntu Linux) and virtualization technologies (e.g., VMware, Hyper-V). Typical skills for each core function are cited below. Operating Systems Analysis Knowledge of internal operating system technology, computer operations and hardware, and network communications theory; Ability to use operating system languages as defined by the campus and ability to perform systems-level programming in a distributed, networked environment; Ability to use performance monitoring software and interpret results; Ability to perform preventative and remedial maintenance to operating system(s); Ability to interface/integrate campus defined operating system(s) with software and other systems; Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications; Knowledge of applications programming techniques and procedures; Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code; Ability to research and survey new products and/or releases, such as productivity tools; Ability to establish and document operations procedures; Knowledge of network operating systems and network architecture, configuration, and protocols; Knowledge of client-server technologies. Operating Systems Administration Familiarity with scripting languages (PowerShell, Python, or Bash) for automation. Knowledge of system management and security/control procedures; Knowledge of database design, structure development, features, operations, programming, and data access principles; Knowledge of data communication network architecture, configuration, protocols, and interfaces; Knowledge of operating systems and storage capacity, including ability to perform capacity planning; Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems; Ability to develop and execute disaster recovery plans; Ability to establish data security standards and procedures; Ability to tune database systems and maintain database software. Strong understanding of Active Directory or LDAP directory services. Network Planning and Implementation Knowledge of network activities, configuration, protocols, and interconnectivity requirements for internal/external information transmission; Computer/video skills on specific applicable hardware and software; understanding of system functionality and components; Specialized vendor training or licensing to meet a specified departmental need; Ability to interpret data on system usage and develop engineering specifications to support changing service levels; Ability to interpret and apply broad regulatory standards and technical specifications to assignments; Ability to monitor and manage vendor relationships to ensure responsiveness and quality. Identity & Access Management: Demonstrated experience with IAM platforms such as Okta, AWS IAM, or similar enterprise identity management solutions Authentication Protocols: Working knowledge of SAML 2.0, including configuration and troubleshooting of SAML-based SSO integrations Network Services: Proficiency in DNS administration (zone configuration, record types, troubleshooting) and DHCP management (scope creation, reservations, lease management) Knowledge of essential network and system security concepts Working understanding of firewalls and network ACLs Understanding of file system and application permissions (e.g., Read, Write, Execute; inheritance) Knowledge of encryption basics (e.g., symmetrical vs. asymmetrical encryption, AES, RSA, cipher suites) Certificate and PKI basics (e.g., digital signatures, certificate authentication, certificate authorities, certificate lifecycle management) Preferred Requirements Industry certifications such as Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE), VMWare Certified Professional (VCP), Okta Certified, Box Certified. COMPTIA certified. Experience with the account management in systems such as , Okta, Active Directory, or Workday. Experience with Workday Experience with the Box Enterprise file storage system Experience with database systems (Oracle, MS SQL Server, MySQL) Experience with high-availability clustering (MS, Novell, SQL Server). Experience with enterprise directories (Active Directory, eDirectory, LDAP). Experience with enterprise data backup systems (Veeam, Backup Exec, Syncsort). Experience with enterprise storage systems (iSCSI, SANs, NAS) Experience with virtualization technologies (VMWare, MS HyperV, Xen, KVM). Experience with router and switch configuration. Experience with Network Security Appliances (Palo Alto, SonicWALL, Sourcefire). Experience with configuration management software (Puppet, Chef, SaltStack). Experience with infrastructure monitoring software (Zenoss, Nagios, Zabbix, Icinga). Management, Microsoft Fore Front Identity Manager). Experience working within enterprise Information Security frameworks to protect data and secure systems. Essential Functions Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive: (80%) Shared Network and System Administration Work includes evaluation of technical options; consultation with systems engineers, user support teams, users, and management to determine specifications; creation of design documents, determining configuration standards; with consideration given to reliability, usability and ease of ongoing maintenance. Design and implement network support systems -- Responsibilities include; performing evaluation of technical options; consultation with systems engineers, management, vendors, and end users to determine system specifications; creation of detailed design, and configuration plans that consider fault tolerance, reliability, upgradeability; development of implementation strategies which ensure rapid deployment, ease of conversion, and integration with other network systems. The following duties are shared with the Infrastructure Services Manager and other team members: Installation, upgrade, and maintenance of server hardware and operating systems. Installation, upgrade, and maintenance of network security hardware and software. Installation, upgrade, and maintenance of enterprise software. Installation, upgrade, and maintenance of network storage. Installation, upgrade, and maintenance of desktop hardware, operating systems, and applicationssoftware. Planning and coordinating the deployment of new application software/systems, and the upgrade of existing application software/systems, including support for distributed campus enterprise applications. General enterprise-level administration of all of the resources listed above, including monitoring and security. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. Maintain system documentation, including network diagrams, procedures, and configuration details Responsible for designing and managing account creation and deletion processes. Configure and manage Single-Sign-On (SSO)integrations across multiple applications and services utilizing SAML and OAuth/OIDC. Administer and maintain enterprise identity and access management (IAM) systems, including Okta and AWS IAM in cloud platforms such as AWS, GCP, and Entra/Azure. Identity management administration. Oversee DNS and DHCP services, including zone management, record maintenance, and IP address allocation (5%) Network Printing Configure and maintain a network printing environment for the campus network. Assist User Services staff with the creation of network printers. Maintain print accounting and management software. (5%) Data Backup and Recovery Maintain a schedule of backup jobs for university systems. Perform media rotation, and media lifecycle tasks. Restore data as needed. Maintain disaster recovery systems and associated procedures. (10%) Technical Support Troubleshoot network and enterprise application system problems. Ensure system reliability and 7×24 operation of the network and other enterprise systems. Informs Help Desk personnel of system outages, actions undertaken to remedy system problems or failures, and estimated time of resolution for a given system outage. Ensure that systems problems have been efficiently and effectively remedied. Assist User Services with user account configuration issues as necessary ensuring that SOU account administration procedures and guidelines are followed. Plan and submit projects to Change Management for projects which may impact users, or the campus community. Skills, Knowledge, and Abilities Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations. Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment. Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations. Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems. Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy. Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters Demonstrated ability to work with a high level of productivity and accuracy/attention to detail. Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions. Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email. Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies. Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures. Demonstrated ability to provide training and direction to student assistants. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Knowledge of internal operating system technology, computer operations and hardware, and network communications theory Ability to use performance monitoring software and interpret results. Ability to perform preventative and remedial maintenance to operating system(s). Ability to interface/integrate campus defined operating system(s) with software and other systems. Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications. Ability to establish and document operations procedures. Knowledge of network operating system and network architecture, configuration, and protocols. Knowledge of client server technologies. Knowledge of data communication network architecture, configuration, protocols, and interfaces. Knowledge of operating systems and storage capacity, including ability to perform capacity planning. Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems. Ability to develop and execute disaster recovery plans. Ability to establish data security standards and procedures. Ability to tune database systems and maintain database software. Knowledge of communication transmission technologies (e.g., circuit and packet switching, satellite uplink, etc.). Knowledge of network traffic and performance parameters to interpret variance and service impact to users. Ability to analyze network/systems problems using appropriate test structures and related diagnostics (e.g., protocol analyzer, T-bert analyzer, spectrum analyzer, etc.). Understanding of connectivity, system integration, and traffic issues. General knowledge of telecommunication network design, topology system interface, and protocols to meet support requirements. Understanding of telephone switching technology support, data/video communications, and transmissions media and their performance capabilities. Knowledge of telecommunications and video industry standards. Ability to install network subsystems and to modify local, customized software programs/features (e.g., voice mail, electronic mail, and telecom features). Physical Demands The position spends the majority of time in meetings, sitting, or working at a computer. Occasional lifting of network servers, and other computer equipment. Travel to technical training may occasionally be required. Special Conditions Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. Must be able to successfully pass a pre-employment background check. This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA). The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services. _________________________ SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community. SOU Land Acknowledgement We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (******************* and the Confederated Tribes of Siletz Indians (**************** are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people. Notice to Prospective Employees Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention. An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: ****************************************************** A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call ************, or email ************************.