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Systems administration analyst skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Austin McCoy,

David Garaventa

Below we've compiled a list of the most critical systems administration analyst skills. We ranked the top skills for systems administration analysts based on the percentage of resumes they appeared on. For example, 8.5% of systems administration analyst resumes contained customer service as a skill. Continue reading to find out what skills a systems administration analyst needs to be successful in the workplace.

15 systems administration analyst skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how systems administration analysts use customer service:

Provided leadership and coached employees to become more developed ensuring excellent customer service.
Managed Customer Service Department that included collateral releasing on commercial mortgages.

2. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how systems administration analysts use database:

Maintained database integrity and security which included troubleshooting all operating systems, networks, and all subsystems throughout the maintenance department.
Performed PeopleSoft installation and configurations, created the various database instances, gathered hardware specifications and defined the system infrastructure.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how systems administration analysts use troubleshoot:

Administer Blackberry Server Administration user accounts and troubleshoot account configurations and access.
Wired networks and troubleshoot connectivity issues.

4. System Administration

System administration entails the overall management, organization, and operation of system software and hardware. It also extends to the management of servers, workstations, and working operations concerning them all. System administration aims to ensure all functions covering the systems run smoothly and hitch-free.

Here's how systems administration analysts use system administration:

Perform system administration tasks which include data backup and file restores, Active Directory administration, hardware/software and network infrastructure support.
Performed system administration support for ninety-two Air National Guard sites operating SCO Unix platforms.

5. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how systems administration analysts use linux:

Designed and implemented Linux desktop migration strategies for moving from Microsoft Windows environments.
Utilize Linux to Develop and Maintain Shell scripts including the automated load of the Bank of America credit card transaction records.

6. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how systems administration analysts use technical support:

Helped incorporate a new security badge system, researched product availability, worked with vendors and provided technical support.
Experience delivering fundamental and advanced hardware and software technical support to users of personal computers and associated equipment.

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7. VMware

Here's how systems administration analysts use vmware:

Manage four VMWare V4.1 Server with nine Windows 2008 Server as hosts on each and eleven other hosts.
Utilized VMware, VPN, and VNC to manage company's virtual servers.

8. SharePoint

Here's how systems administration analysts use sharepoint:

Create, edit, and maintain multiple SharePoint sites on separate domains in support of mission requirements.
Updated, tracked and monitored the SharePoint inventory system carrying data from multiple resources.

9. Windows Server

Here's how systems administration analysts use windows server:

Performed scheduled backups on windows servers and essential workstations.
Evaluate existing systems and/or user needs to analyze, design, recommend, and implement system changes for Windows Server 2000/2003.

10. SQL Server

Here's how systems administration analysts use sql server:

Designed and developed various applications with the required user interfaces utilizing MS Access with SQL Server and Crystal Reports.
Developed and implemented customized log shipping between SQL server to provide a recovery option and reporting solution 3.

11. Computer System

Here's how systems administration analysts use computer system:

Developed, carried out and maintained disaster recovery procedures, and daily operations for multiple computer systems.
Coordinate and link computer systems within organization to increase compatibility for sharing information.

12. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how systems administration analysts use unix:

Maintained 100% CPU availability for Windows and UNIX production servers and applications by using documented steps to transfer disk space.
Developed HP UNIX scripts for use with a Transport utility for file distribution across the Air Force wide area network.

13. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how systems administration analysts use dns:

Supervised the configuring and troubleshooting of TCP/IP, DNS and DHCP to include smart switches and routers.
Investigated and resolved network issues such as domain controllers, DHCP, and DNS.

14. PC

Here's how systems administration analysts use pc:

Project leader on converting mainframe timekeeping application to a PC client/server environment.
Resolved PC hardware/software related problems, preformed software/hardware installations and upgrades.

15. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how systems administration analysts use management system:

Action Project Management System initially designed and implemented by FSI Remedy Consultants for IT-Communication engineering department in 1999.
Administered and maintained Laboratory Information Management Systems (LIMS) and Calibration Information System.

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What skills help Systems Administration Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on systems administration analyst resumes?

Austin McCoy

Director of Javelina Engineering Student Success Center, Texas A&M University - Kingsville

-Internship/co-op experience -Research experience
-Good leadership skills and involvement on campus and in the community and activities where the individual works as part of a team.
-Well written resume can tell a lot about the technical writing skill; a resume needs to be clean and comfortable to read; recruiters can find what they are looking for easily.
-Less is sometimes more because students sometimes will put more information on a resume than is pertinent to the position applying for.

What soft skills should all systems administration analysts possess?

David Garaventa

Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CIS, Albertus Magnus College

Communication and collaboration skills are critical. Particularly now that many employees are working remotely, it has become more difficult - yet more important than ever - to have IT teams that work effectively together, even when they are not in the same room together. But this is not unique to the IT realm. Whether via remote meetings or through effective written communications, it is no longer enough to simply have "technical skills." Technical skills can be taught to employees more easily than developing employee's soft skills, so when an employee approaches their job with a strong set of communication skills and strong analytic reading and writing abilities, they can often make themselves stand out to employers. The employers will recognize that they have the attributes to be an asset to the team and can then invest in helping them develop any technical areas where they may be lacking.

This is not to say that technical skills don't matter, because they do, especially in the IT field. But suppose an employee brings a strong set of soft skills to an IT team (e.g., collaboration, communication, critical thinking, etc.). In that case, they probably also can learn more technical skills as part of their job function. I once had a colleague say to me that when she is hiring, she has found that technical skill is all over the place...but it's the soft skills that are harder to find. Lastly, having the ability - and a desire - to be continually learning is essential. Technology is not static, and businesses are not static, so thinking critically in different settings across various technology platforms is very important. The tools your department uses today may not be the tools they are using tomorrow, so being fluid, adaptable, and constantly learning is the name of the game.

What systems administration analyst skills would you recommend for someone trying to advance their career?

Dr. Ariful Azad Ph.D.

Director of Graduate Studies for the Dept. of Intelligent Systems Engineering, Assistant Professor of Intelligent Systems Engineering, Indiana University Bloomington

I recommend enhancing skills in data analytics, if a graduate lacks such skills. Revitalizing business practices by analyzing user or inventory data is an integral part of almost all business applications. Hence, skills in data analytics will give a graduate an edge in the changing job market. Data analytics comes in various flavors: from gathering simple statistics to advanced machine learning. Hence, a graduate can always improve their skill from freely available online lectures, online classes such as Coursera, or on-ramp classes offered by many universities.

What type of skills will young systems administration analysts need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What hard/technical skills are most important for systems administration analysts?

Michael McLaughlin

Faculty, Brigham Young University - Idaho

Solid understanding of the technology stack (from desktops to cloud), including at least one programming language at certification level and object-oriented design skills that include exclusivity, patterns, and data design both in relational and document databases.

Do you want to know more?

List of systems administration analyst skills to add to your resume

The most important skills for a systems administration analyst resume and required skills for a systems administration analyst to have include:

Customer Service
Database
Troubleshoot
System Administration
Linux
Technical Support
VMware
SharePoint
Windows Server
SQL Server
Computer System
Unix
DNS
PC
Management System
OS
Switches

Disaster Recovery
User Accounts
PL/SQL
Business Processes
User Support
Desktop Support
SCCM
System Security
PowerShell
DOD
Problem Resolution
HTML
Tcp Ip
Software Applications
Microsoft Windows
DHCP
Group Policies

Payroll
TCP/IP
Workstations
ERP
Lan
Red Hat
System Performance
Capacity Planning
AIX
VPN
LDAP
System Upgrades
Microsoft Exchange
Citrix
IIS
Technical Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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