Support Desk Engineer (MSP - Contract)
Systems administrator job in Tampa, FL
Our MSP client is hiring Level 1 and Level 2 Support Engineers. These roles will provide high-quality technical support, troubleshooting and guidance to their clients. This position involves being the primary technical point of contact for a book of clients. Responsibilities include managing and maintaining any IT system or service each customer employs, troubleshooting plus resolving any IT technical issues that develop, and lots of documentation.
Overview:
Location: everyday On-Site, Tampa, FL
Compensation: Level 1: $20-$24/hour, Level 2: $25-$30/hour
Duration: 6 month contract with chance of Extensions
Must Have Experience:
Level 1: 1-3 years of MSP support/help desk experience
Level 2: 5 years of MSP support/help desk experience
Experience with ticket management system and other applications such as ConnectWise, ServiceNow, Kaseya,
Previous hands-on experience in the following areas is required:
Microsoft 365, Microsoft Entra ID/Azure, Intune, Autopilot, plus on-premise Active Directory.
Windows Server Operating Systems.
Wireless Access Devices and VLANs.
Mobile Device Management Experience.
Experience with network troubleshooting (DNS, DHCP, VPN)
PowerShell and Automation
Preferred Certifications:
AZ-104 Microsoft Azure Administrator
MS-102: Microsoft 365 Administrator
JNCIA-Junos
JNCIA-MIST
JNCIS-MIST - Wireless
JNCIS MIST - Wired
JNCIS-ENT
JNCIS-SP
Fortinet NSE 4
CCNA
Duties & Responsibilities:
Provide Level 1&2 technical support to clients via incoming calls, email, or chat.
Serve as the central integration point for all Microsoft 365 workloads.
Coordinate and align activities across multiple Microsoft 365 services.
Collaborate with architects and administrators overseeing infrastructure, identity, security, compliance, endpoints, and applications.
Evaluate, prioritize, respond, and resolve in accordance with our Service Level Agreements (SLA's).
Create a positive customer experience through basic and complex technical issue resolution.
Collaborate with team members to coordinate troubleshooting and resolve technical issues. Escalate complex cases to Level 3 support, when necessary, while maintaining customer confidence in the resolution process.
Provide timely and accurate updates to customers and internal stakeholders on Incident status
Manage personal support queue and effectively drive tickets assigned to you.
Respond to client inquiries, troubleshooting issues, and resolve client inquiries and technical issues related to hardware, software, workstations, network, or other IT Systems.
Monitor network infrastructure and systems using network monitoring tools.
Document all activities, including issues details, troubleshooting steps, and resolutions, in our ticketing system.
Implement technical changes and configurations to all networking devices, servers, server-side applications, and systems without supervision adhering to Change Management practices.
Participate in an on-call rotation to provide 24/7 support for network related emergencies.
Information Systems Administrator
Systems administrator job in Largo, FL
Ready to run the engines behind a fast-growing, innovative art company?
At Wendover, we don't just make beautiful artwork we transform the way business gets done. We are seeking a hands-on Information Systems Administrator to manage our core business systems, build automations, and drive efficiency across ERP, CRM, production, and e-commerce platforms. This is your chance to directly impact workflows, solve complex problems, and implement smart solutions that keep the company running at peak performance.
About Wendover:
Wendover Art Group is a leading domestic manufacturer of fine art, serving commercial, residential, and corporate markets. Guided by our Core Values Honor, Excellence, Team, Smart we have grown over 12x since 2005 and continue expanding through acquisitions like Lowcountry Originals, Kevin O'Brien Studio, and Friedman Brothers.
Role Overview:
As an Information Systems Administrator, you will manage core systems, implement enhancements, build automations, and support business efficiency initiatives. You will be hands-on with projects, SQL databases, coding, and AI tools, making sure technology works smarter, not harder.
Key Responsibilities:
Lead system implementations and enhancements
Support M&A integrations
Manage users, permissions, and security across core systems
Build automations and integrations to improve workflows
Maintain SQL Server databases and optimize queries
Drive process improvements and efficiency gains
Research and implement AI solutions to enhance productivity
Qualifications:
Bachelor's degree in Information Science, MIS, Computer Science, or related field
Proven experience in system administration and development
ERP/WMS expertise, SQL mastery, strong coding skills (Python/VBScript)
Advanced Excel skills
Experience with full project lifecycles
Problem-solving, communication, and collaboration skills
Growth mindset and willingness to learn new technologies, including AI
Why Wendover:
Onsite, high-impact role with company-wide visibility
Collaborative, low-ego culture
Opportunities to implement cutting-edge automations and AI
Be part of a team shaping the future of a fast-growing, acquisition-driven company
If you thrive on solving complex business problems and want your work to make a tangible business impact, apply today and help Wendover build the best art company in the world.
Desktop Support (Tampa, FL)
Systems administrator job in Tampa, FL
Job Description: Desktop Support Technician
Schedule: Onsite 5 days/week for the first 90 days; hybrid schedule (3 onsite / 2 remote) thereafter
We are seeking a reliable and professional Desktop Support Technician to join our IT support team. The ideal candidate is customer-focused, able to manage a high volume of support tickets, and comfortable working in a structured, fast-paced environment.
Key Responsibilities
Provide desktop, software, and hardware support to end users, including court officials and judges
Manage and resolve 25-30 support tickets per day through Jira or similar ticketing systems
Install, configure, and support Microsoft 365 applications and Webex
Troubleshoot issues related to desktops, laptops, printers, networks, and user accounts
Ensure proper documentation of all tickets, steps taken, and resolutions
Deliver support in a courteous, professional, and timely manner
Escalate issues to higher-level support when necessary
Follow all IT policies, procedures, and security standards
Assist with workstation setup, software deployments, and basic system maintenance
Qualifications
1-2 years of experience in desktop support or IT help desk environment
Experience with Jira or other ticketing platforms
Strong knowledge of Microsoft 365 tools (Outlook, Teams, Office apps, OneDrive, etc.)
Experience supporting Webex or similar communication platforms
Ability to handle a high-volume ticket queue efficiently
Exceptional professionalism when interacting with judges, court staff, and senior officials
Strong communication skills and customer service orientation
Ability to work onsite daily for the first 90 days, then transition to a hybrid schedule
Preferred Skills (Nice to Have)
Experience supporting government or legal environments
Basic networking troubleshooting skills
A+ or similar certification
Sr. Systems Support Engineer
Systems administrator job in Tampa, FL
Responsibilities:
Serve as the go-to escalation point for advanced service requests.
Support and optimize Azure, Microsoft 365, networking, virtualization, and backup platforms.
Troubleshoot diverse issues from firewall and Active Directory hiccups to cloud migrations and recovery scenarios.
Guide infrastructure upgrades, security improvements, and compliance initiatives (HIPAA, CMMC, PCI).
Mentor junior team members while keeping documentation and SOPs sharp and up-to-date.
Deliver remote and onsite support while upholding best practices in security and performance.
What We're Looking For:
6+ years of IT experience in a Support Engineer capacity
Expertise in Azure, Intune, Autopilot, Windows Server/AD, and virtualization platforms.
Strong networking knowledge (switches, VLANs, VPNs, wireless).
Hands-on experience with ticketing systems (ConnectWise, ServiceNow, Autotask, etc.).
Current or past certifications in Microsoft Azure Administrator (AZ-104) or MCSE
System Analyst
Systems administrator job in Tampa, FL
Systems Analyst
This role is ideal for a systems support professional who understands Windows servers, can start/reset servers, and can partner closely with business teams to ensure smooth operations. The Systems Analyst will coordinate patching activities, perform smoke testing, and support system requests within a complex enterprise environment.
Key Responsibilities
Provide systems support for Windows servers, including performing server restarts and basic troubleshooting.
Serve as a primary contact for system support requests, including taking calls, documenting issues, and driving resolution through ServiceNow or Salesforce.
Coordinate Windows security patching by following established methodologies, working closely with the patch management team, and ensuring business partners are aligned on schedules and expectations. (Note: this role does not apply patches directly.)
Perform smoke testing and validation of systems after patches or updates using established test procedures.
Collaborate daily with business partners to understand needs, communicate status updates, and ensure system reliability.
Support SQL-related tasks, including running queries, basic troubleshooting, and validating data as needed.
Conduct light scripting or automation work in PowerShell as required.
Work alongside internal teams, including a system administrator on the business side, to maintain a stable and secure environment.
Utilize ServiceNow as the primary incident management platform for tracking and resolving issues.
Maintain operations within a high-availability Windows environment, ensuring uptime, security, and compliance with internal standards.
Required Qualifications
5+ years of systems support experience, preferably in enterprise environments.
Strong knowledge of Windows servers
Hands-on experience with SQL for basic operational tasks.
Familiarity with PowerShell (light development or scripting).
Experience with ServiceNow or Salesforce for incident management.
Proven experience coordinating patch cycles, system updates, and communication across technical and business teams.
Strong troubleshooting skills and the ability to perform smoke testing and follow documented test procedures.
Excellent communication and stakeholder-management abilities.
Additional Details
Position is located in Midtown:
Onsite 5 days/week to start, transitioning to 4 days onsite / 1 day remote.
Standard hours: 8 AM - 5 PM with flexible core hours.
Must be comfortable working in a complex HA environment with rigorous Windows security patching requirements.
IT Engineering Cloud Systems/Database Admin
Systems administrator job in Tampa, FL
Coke Florida is searching for an IT Engineering Cloud Systems/Database Admin to work out of our Tampa HQ facility, working Monday - Friday. What You'll Do: The Cloud Systems Administrator is responsible for the daily administration, monitoring, and support of the organization's cloud infrastructure and services. This role ensures the stability, security, and performance of cloud-hosted systems by performing routine maintenance, managing user access, supporting deployments, and assisting with troubleshooting. The administrator works closely with cloud engineers, developers, and security teams to maintain a reliable and compliant cloud environment.
Roles and Responsibilities
Administer cloud resources (virtual machines, storage, networking, databases, identity/access).
Monitor system health, performance, and capacity across cloud environments (Azure).
Perform routine updates, patching, and backups/restores of cloud systems.
Administer on-prem/cloud base database administration tasks.
Manage user accounts, roles, and permissions within cloud platforms.
Troubleshoot and resolve day-to-day cloud infrastructure issues, escalating when necessary.
Support cloud deployments and application integrations.
Maintain system documentation, standard operating procedures, and runbooks.
Assist in implementing security and compliance requirements, including IAM, encryption, and logging.
Participate in disaster recovery and business continuity planning.
Collaborate with engineers on cloud automation and optimization initiatives.
For This Role, You Will Need:
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
2-3 years of IT systems administration experience with exposure to cloud environments.
Working knowledge of at least one cloud provider (AWS, Azure, or GCP).
Familiarity with networking, virtualization, storage, and security concepts.
Basic scripting experience (PowerShell, Bash, or Python) preferred.
Certifications such as CompTIA Cloud+, or Azure Administrator Associate are a plus.
Linux System Administrator (TS/SCI)
Systems administrator job in Sarasota, FL
Linux System Administrator
We are seeking an experienced Linux System Administrator who will work closely with the IT Group, customers, and remote site teams. This is an onsite role, and requires ACTIVE
Security Clearance: TS/SSBI/SCI
This system administrator will utilize diverse but conventional methods or approaches in order to solve problems of intermediate complexity.
This is an opportunity to join a focused and dedicated employee-owned company.
We are looking for someone who can provide excellent customer service in a timely manner, is a highly analytical thinker and proactively identifies concerns before they become problems.
Will follow supervisor instructions on methods, techniques, or approaches while at the same time be able to proactively design solutions for challenges presented by customers.
May be asked to perform other duties as assigned.
Requirements:
• B.S. degree or equivalent years of experience.
• 5 years of minimum experience desired.
• Must have CompTIA Security+ certification or equivalent.
• Advanced knowledge of Linux (RHEL and Rocky), AWS Cloud proficiency, Docker containerization, and deployment.
• TS/SCI active clearance required. You must meet eligibility requirements for access to classified information. U.S. Citizenship required.
Responsibilities Include:
You should be a Linux System Administrator who has in-depth expertise and experience with acquiring, configuring, and maintaining computer servers, operating systems, networks and network file systems.
Skills include knowledge of coding, networking, problem-solving, and cloud computing.
Tasks may include upgrading, installing and configuring application software and computer hardware; troubleshooting and providing technical support to users; creating and managing system permissions and user accounts; performing regular security tests and security monitoring; and maintaining networks and network file systems.
Linux System Administrator (Onsite)
Systems administrator job in Saint Petersburg, FL
Country:
United States of America Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Security Clearance:
DoD Clearance: Top Secret
Systems Administrators collaborate with many teams to support fast-paced, critical programs with classified information system capabilities. Success in this role means you can develop, implement and maintain secure, cost-efficient environments across various classified programs. Program teams rely on your collaboration and guidance to define computing requirements and create end-to-end solutions to solve complex IT infrastructure problems.
Our Digital Technology (DT) organization ensures that RTX teammates across the globe can communicate, collaborate and innovate for customer success. We create leading-edge technology solutions to prevent security threats, secure the integrity of our systems and support IT infrastructures around the world.
***This is an onsite position in St. Petersburg, FL.**
What YOU will do:
Administer, patch, and harden Red Hat Enterprise Linux (RHEL) and related distributions.
Collaborate with Cyber to maintain and monitor system availability, performance, and logs using enterprise tools.
Configure and maintain STIG-compliant systems in accordance with DoD security standards.
Automate system tasks using Ansible and Bash shell scripting
Troubleshoot hardware and software issues across physical and virtualized environments (VMWare)
Work closely with security, network, and development teams to support mission objectives.
Support audit readiness activities and respond to security vulnerability findings.
Provide mentorship and guidance to junior system administrators.
Leverage ticketing system to resolve incidents submitted by end users
Qualifications YOU Must Have:
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Typically requires a University degree or equivalent experience and a minimum of 2 years of prior relevant experience, or an Advanced Degree in a related field.
Active and transferable U.S. government issued Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Experience with Linux system administration.
Strong experience with RHEL 7/8/9, including system, firewalld, and SELinux.
Working knowledge of enterprise logging, monitoring, and alerting systems.
Experience with automation tools such as Ansible.
Familiarity with CIS/STIG benchmarks and DoD security standards.
Qualifications We Prefer:
Linux OS Certificate ( RHCSA / Linux+ )
Experience with scanning tools such as Nessus and SCAP
Experience with Splunk
Experience with High Performance Computing ( HPC ) Environments
Familiarity with NetApp / OnTap tools
Experience with Enterprise Active Directory (AD) & LDAP
Experience dealing with Managed Anti-Virus (AV) solutions ( ClamAV & SEM ).
Experience with Red Hat Satellite
Scripting Experience (Bash, Python, Ansible) and Kickstart
Experience hardening systems using tools like SCAP and following STIGs.
Experience supporting engineers in software, simulations, and hardware development.
What We Offer:
Some of our competitive benefits package includes:
Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate. employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child, and elder care services.
Teladoc Medical Experts, second opinion program.
And more!
Learn More & Apply Now!
Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there's no better place to be right now than in digital. If you're an agile thinker who enjoys utilizing modern technology to make big improvements, then you're a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!
* Please consider the following role type definitions as you apply for this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that's redefining aerospace, every day.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Auto-ApplyIT Administrator (GCC High Experience)
Systems administrator job in Saint Petersburg, FL
MSM North America is seeking an experienced and self-driven IT Administrator to manage all aspects of the company's IT infrastructure and cybersecurity environment in a defense and U.S. Government contracting environment. This hands-on role is responsible for delivering end-user support, managing cloud services (including GCC High), and maintaining secure operations in compliance with CMMC Level 2 and NIST SP 800-171 standards.
As the organization's sole IT administrator, this position plays a key role in ensuring the integrity, availability, and confidentiality of company systems and data, including Controlled Unclassified Information (CUI). The ideal candidate combines strong technical expertise with excellent communication, organization, and problem-solving skills and can both design policies and procedures and implement technical controls to support a secure, efficient, and compliant IT ecosystem.
Key Responsibilities:
IT Operations & Support
Provide timely help desk support and technical assistance to end users across the organization.
Manage user accounts, permissions, and access controls through Azure Active Directory.
Install, configure, and maintain software, hardware, and networking systems.
Monitor and troubleshoot performance issues across endpoints, servers, and cloud services.
Support LANs, VPNs, and secure internet/intranet connections.
Cloud & Infrastructure Management
Administer Microsoft 365 workloads, including Exchange Online, SharePoint, Teams, and Intune.
Navigate, administer, and troubleshoot Microsoft GCC High environments across multiple locations, ensuring reliable and secure access.
Configure and manage Microsoft Defender and related security tools to detect and respond to threats.
Implement, monitor, and maintain system backups, disaster recovery, and failover procedures.
Manage configuration and patch management processes to ensure operational reliability.
Cybersecurity & Compliance
Implement and maintain cybersecurity controls aligned with CMMC Level 2, NIST SP 800-171, and federal cybersecurity standards.
Lead the development, documentation, and maintenance of IT security policies, standards, and procedures, in addition to configuring and updating technical controls.
Configure and enforce policies such as conditional access, safe links, and quarantine rules within Microsoft 365.
Monitor and analyze security logs and alerts to proactively identify risks and vulnerabilities.
Maintain documentation and evidence to support audits, assessments, and compliance reporting.
Train staff on secure technology practices, phishing awareness, and data protection protocols.
Qualifications
Bachelor's degree in information technology, Computer Science, Cybersecurity, or equivalent experience.
5+ years of IT support or system administration experience, with prior witch in defense, aerospace, or U.S> Government contracting environments required.
Demonstrated familiarity with USG compliance practices and requirements, including CMMC Level 2, NIST SP 800-171, and related deferral security frameworks.
Skills & Certifications
Proficiency in Azure AD, Intune, and Microsoft Defender.
Knowledge of IT security best practices, access management, and endpoint protection.
Preferred Certifications:
Microsoft Certified: Azure Administrator Associate, Security Administrator Associate, Identity and Access Administrator Associate
Microsoft 365 Certified: Modern Desktop Administrator Associate
CompTIA Security+ or equivalent
Work Environment
This is a full-time, onsite position based at MSM's St. Petersburg, FL headquarters. he IT Administrator will engage regularly with leadership, program teams, and external auditors to maintain secure, compliant, and efficient IT operations.
U.S. Persons required.
Ability to obtain and maintain a U.S. Government Security Clearance preferred.
Information Technology Professional
Systems administrator job in Tampa, FL
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
Senior Salesforce System Administrator
Systems administrator job in Tampa, FL
Senior Salesforce Administrator
The primary function of the Senior Salesforce Administrator role is to improve and enhance our Salesforce platform, gathering requirements and feedback, designing best practice solutions, and managing the roadmap. including optimization of existing tools and roadmap planning. This role will be responsible for managing the operational support, maintenance, and enhancements of Salesforce and associated integrated applications, with a focus on Service Cloud and Experience Cloud.
Responsibilities for Senior Salesforce Administrator
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including, flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, applications, actions, custom settings, mobile administration, dashboards, and reports
Sandbox environment management and control
Participate in the internal customer/user request intake process, document stakeholder requirements, and design and deliver solutions in partnership with Enterprise Technology leadership.
Identify un-used or under-utilized features and add-ons to maximize platform value
Work with stakeholders and Enterprise Technology leadership to maintain a platform roadmap with defined priorities.
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Ensure all system changes meet business requirements and proper documentation is provided for education and compliance.
Assist with the creation and maintenance of a change management/governance methodology (i.e., release cadence, sprints, or other) to ensure deadline delivery.
Create and maintain systems documentation and technical maps.
Review, maintain and improve all current security settings to ensure the highest level of customer protection.
Assist with QA (Quality Assurance) activities, and where appropriate, UAT (User Acceptance Testing) activities, for the deployment of new functionality
Handle user support tickets related to the platform
Monitor and improve user adoption
Assist with new user and ongoing user training
Participates in Scrum ceremonies.
Qualifications
Certified Salesforce Administrator
8+ years Salesforce administration experience
Additional Salesforce certifications such as Advanced Administrator are preferred
Bachelor's degree in a related field and/or 5+ years' equivalent work experience is required; 10+ years is preferred
Knowledge, Skills, and Abilities
Experienced, certified Salesforce administrator
Experience with Sales Cloud, Service Cloud and Experience Cloud (Community)
Advanced knowledge and experience building and administering complex Salesforce Flows and APEX code
Ability to use Microsoft Excel to assess, manipulate, and analyze data
Demonstrated competency with Sales Intelligence/Business Intelligence (BI) software, e.g., Tableau, Power BI
Direct experience creating and maintaining data governance frameworks, systems documentation, and technical maps
Ability to troubleshoot and perform Root Cause Analysis on application issues
Proven ability to think critically, analyze data, make tough decisions, and solve complex problems
Can effectively cope with change and ambiguity to find ways to advance work and projects
Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding; ability to communicate with all levels of the organization
Exceptionally organized, adept at time management and prioritization
Ability to manage multiple concurrent projects and drive projects to completion with minimal guidance
Precise attention to detail
Ability to travel up to 5%
Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyJunior IT Administrator - Brandon, Florida - (Secret Clearance Req)
Systems administrator job in Tampa, FL
Pono Aina Managemet is seeking a motivated Junior IT Administrator to join our growing team and support the daily operations and maintenance of our IT infrastructure. This is an excellent opportunity for a self-starter with a passion for technology who is eager to learn, grow, and gain hands-on experience in a dynamic environment. IT Administrators are responsible for the maintenance, configuration, and reliable operation of the IT infrastructure along with the ability to troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing issues, and reporting them to senior management. The IT Administrator must be well-rounded in IT to fulfill daily duties.
Responsibilities and Duties:
Configuring network specifications including interface configuration, VLAN management, ACLs, and NAT
Running physical networking cables though-out the facility
Wireless Access Point (WAP) installation, configuration, and periodic system maintenance
Manage firewalls and VPNs
Analyze and evaluate network performance, including availability, throughput, and latency
Utilize network management tools to monitor the network infrastructure
Document all aspects of the network infrastructure, including network diagrams, configuration, points of contact, etc., utilizing various programs within the O365 suite
Work on both physical and virtual servers/desktops
Installation, configuration, and patching IT Infrastructure in Windows and Linux OS Types
Network Storage Experience, maintaining a Network Attached Storage File Shares
Basic Qualifications:
1-2 years of relevant IT experience or a recent degree/certification in Information Technology, Networking, or a related field
Basic knowledge of network fundamentals (TCP/IP, subnets, firewalls, switches, etc.)
Familiarity with Windows and/or Linux operating systems
Strong interest in network administration and systems troubleshooting
Excellent organizational and documentation skills
Ability to work independently and with a team in a fast-paced environment
Strong problem-solving mindset and desire to learn.
Desired Skills:
Experience with TACLAN or similar systems, including military or defense applications.
Strong communication skills and the ability to work collaboratively with cross-functional teams.
Experience with VLANs, NAT, or basic router/firewall configurations
Familiarity with Microsoft 365 tools (Word, Excel, Visio, SharePoint, etc.)
Exposure to virtualization tools such as VMware or Hyper-V
Hands-on experience running physical cable and managing WAPs
Knowledge of storage systems, such as Network Attached Storage (NAS)
Physical Work Environment:
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Requires the ability to walk short distances. Exerting up to 15 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Hui Huliau and its subsidiaries are participants of E-Verify.
Hui Huliau and its subsidiaries are drug free workplaces.
Network Administrator
Systems administrator job in Tampa, FL
On behalf of our client, we are looking for an experienced Network administrator who is responsible to remotely administer Cisco/Juniper network devices and Third-Party encryption devices in a production environment Job Responsibilities:
Analyzes administers and maintains voice, video, and/or data communications networks and manages the usage and performance of voice, video, and/or data communications networks
Maintains network security and ensures compliance with security policies and procedures and participates in the development and implementation of network-related procedures and standards
Participates in and may lead aspects of major network installations and upgrades and to the ability to collaborate with similar network engineers across the globe troubleshooting network operational issues
Develops and implements testing strategies and document results and provides advice and training to end-users and to troubleshoots and resolves complex network problems
while meeting service level agreements with customers
May provide work leadership or training to less-experienced network personnel and maintains current knowledge of relevant hardware and software applications as assigned
Analyze network logs and perform debugging of network system issues
Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced
performance and participates in special projects as required
Requirements
Must have an active DoD TS/SCI security clearance
Security+ CE or CCNA Security Certification is required
Must have and maintain at least one CCNA, CCNP, CCIE, JNCIS-ENT, JNCIP-ENT, or similar network certification to maintain DoD 8570 computing environment requirement ● 5 years of Networking experience is required if a candidate has a bachelor's degree and additional experience will be considered in lieu of a degree
3+ years of Cisco IOS or Juniper JunOS network experience, certifications preferred CCNP or higher.
Network Voice Administration - Tampa, FL
Systems administrator job in Tampa, FL
Role: Network Voice Administration Duration: Fulltime BGV will be done for the selected candidates. Key Skill - 7 to 9 years of experience in CISCO IPT solutions and SIP infrastructure. Description Must have: · Skills to support Cisco IPT solutions and additionally SIP infrastructure based on the Oracle/ACME SBC controllers.
· Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC
· Scripting new call flows for new call centers, including UAT testing with end user
· Understand the following based on specialty; IP Telephony, routing, switching, gateways, site surveys, video endpoints, video infrastructure, QOS, Core Unified Communications, Presence and/or customer contact applications
· Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
· Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration
· Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder
· Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform
· Work with Finesse gadgets - Experience in the design, development, integration, testing, and implementation of a large contact center systems
· Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment
· Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design
· Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)
· Excellent presentation/verbal communication skills and the ability to train and mentor other team members
· Ability to work well both independently, and in a team environment
· Developing new UCCE / UCCX applications and maintaining legacy applications.
· Experience with the following technologies/platforms: Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified IM and Presence, Cisco Unified MeetingPlace, Cisco Unified Contact Center Express, Cisco Unified Attendant Console, Cisco Unified Border Element, VMWare, Cisco Integrated Management Console
· Experience with the following telephony protocols or circuits: SIP, SCCP, MGCP, PRI, and H.323
· Exposure and hands-on experience in the following routing protocols: BGP4, OSPF, EIGRP, RIP, and Ethernet Switching
· SME Troubleshooting problems and managing escalations provide solution for issues in timely manner.
· SME technical expert to drive T2/T3 staff and vendors to resolve complex problems.
· Technical leader for incidents, diagnosis and determining the most effective way of resolving problems.
· Lead in testing new tools and developing operational requirements.
· Forward thinking in audit and compliance efforts including risk review, business monitoring, documentation of policies and procedures.
· Review and audit projects documentation for project delivery team.
· Drive automation initiatives for the system maintenance activities.
· Drive support groups to automate processes to increase group's efficiency.
· Support future process conversion projects into Global Voice Operations organization.
· Validate builds for cost savings and driving optimization projects to meet cost objectives.
· Fluent English skills both written and oral are a requirement.
· Good Communication Skills and Team Skills.
· Strong analytical capabilities in Voice Operations and Call Management system and Project Management concepts
· Industry certifications: CCNP Voice or better
Please respond with your word resume and requested details:
Full Name :
Work Authorization:
Contact Number :
Email ID :
Skype ID:
Current location:
Willing to relocate :
Fulltime :
Additional Information
All your information will be kept confidential according to EEO guidelines.
Infrastructure Engineer III - VMware ESXi
Systems administrator job in Tampa, FL
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase within the US Government Platform Product Team, you will leverage your expertise in software, applications, and technical processes to contribute to the infrastructure engineering discipline. Your role involves applying technical knowledge and problem-solving skills across various applications of moderate scope. You will play a key role in supporting the modernization, automation, and maintenance of these applications.
Job responsibilities
Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
Resolves most nuances and determines appropriate escalation path
Executes conventional approaches to build or break down technical problems
Drives the daily activities supporting the standard capacity process applications
Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
Considers upstream/downstream data and systems or technical implications
Be accountable for making significant decisions for a project consisting of multiple technologies and applications
Adds to team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
Formal training or certification on infrastructure engineering concepts and 3+ years applied experience
Experience with VMWare platforms, specifically hypervisor
Accountable for making significant decisions for a project consisting of multiple technologies and applications
Strong knowledge of one or more infrastructure disciplines such as VMWare / ESX, Linux / Unix, Microsoft Windows, hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
Strong knowledge of one or more scripting languages (e.g., Scripting, Python, Terraform, Ansible, etc.)
Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds
Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge
Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
Considers upstream/downstream data and systems or technical implications
Preferred qualifications, capabilities, and skills
Experience with Linux / Unix Server
Experience with JIRA & ServiceNow
Experience with Puppet
Experience with Terraform
Experience with Ansible
Auto-ApplyIT Systems Administrator
Systems administrator job in Dunedin, FL
Job DescriptionSalary:
IS ON-SITE ONLY, LOCATED IN Dunedin, FL***
Soarin Group is a fast-growing technology company that helps organizations gain a competitive advantage through people and technology. We hustle every day to help meet the unique needs of each organization we work with and we are looking for IT Systems Administrators in the Dunedin and surrounding areas to help our team and the organizations we work with grow.
We offer great benefits including, self managed time off, medical reimbursement, free life/dental/vision, cell phone & internet reimbursement, wellness incentives and more!
What we are looking for in a Systems Administrator:
Proven experience as a Systems Administrator, Network Administrator or similar role
Experience with databases, networks (LAN, WAN) and patch management
Knowledge of system security (e.g. intrusion detection systems) and data backup/recover
Extensive knowledge of Microsoft Windows and supporting applications
Familiarity with various operating systems and platforms
Resourcefulness and problem-solving aptitude
Ability to communicate effectively and professionally with all clients and coworkers
Past work experience in a high-traffic customer service setting
Excellent phone etiquette
Excellent customer service skills that exceed customers expectations
Strong problem solving and research skills
Ability to acquire and maintain a working knowledge of a wide range of applications and services
Continual awareness of changes that directly affect other team members and customers
What our Systems Administrators do:
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Develop and maintain installation and configuration procedures
Contribute to and maintain system standards
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Perform regular security monitoring to identify any possible intrusion
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
Perform regular file archival and purge as necessary
Create, change, and delete user accounts per request
Provide support per request from various clients
Investigate and troubleshoot issues
Repair and recover from hardware or software failures. Coordinate and communicate with impacted clients
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary
Upgrade and configure system software that supports infrastructure applications per project or operational needs
Maintain operational, configuration, or other procedures
Perform periodic performance reporting to support capacity planning
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
Maintain data center environmental and monitoring equipment
Participate in on-call rotation
Interested!?
If you love a fast-paced environment that will challenge and grow your skills and abilities, we would love to hear from you! Submit your cover letter and resume today!
SENIOR SYSTEMS ADMINISTRATOR
Systems administrator job in Tampa, FL
Description Independently installs and maintains server hardware, storage systems, server-based operating systems, system support software, utility software, application software and other hardware and software components. Provides support for complex non-application software issues and certain application software issues. Administers system-level security functions.
Qualifications and Education Requirements
Bachelor's degree in business, engineering or a computer related discipline is preferred. Requires (5) years of IT experience, (3) of which must be as a network or system administrator responsible for the installation, maintenance, and support of network and/or server hardware and software products in a medium to large scale installation.
Core Competencies: Adaptable, Collaborative, Conscientious, Critical-Thinking, Outcome-Driven and Professional
Technical Competencies/Skills:
* Active Directory
* Operating Systems
* System Administration Concepts
* System Security
* Problem Resolution
* Microsoft Office 365
* Microsoft Teams
* Trend Micro for Servers
* Vmware Infrastructure
* Server Hardware
* Storage Systems
* Data recovery/Back-Up
* Proficiency with Microsoft Office applications
Soft Competencies/Skills:
* Effective verbal/nonverbal, listening and written communications
* Takes Initiative
* Reliable
* Planning and Organizing
* Innovative
* Documentation
Essential Functions
* Plans, maintains, supports and documents server, storage and affiliated hardware and software configurations.
* May direct the work activity of System Administrators, Network Administrators and PC Technicians.
* Troubleshoots and brings to resolution server-based software problems.
* Administers and supports Microsoft Office 365 Applications
* Administers and supports Vmware Infrastructure
* Ensures accurate records, documents and diagrams of the server and storage environment are maintained.
* Makes recommendations for changes to improve service and/or contain cost.
* Installs, maintains and supports server-based system software and certain non-system software while minimizing service impact.
* Removes and properly disposes of defective or obsolete equipment in compliance with SECI procedures.
* Installs, maintains and supports server, storage and associated peripheral hardware while minimizing service impact.
* Refers software failures to external vendor for resolution. Tracks resolution and keeps management informed.
* Monitors server and storage systems' performance and capacity, making recommendations to management to improve service delivery.
* Participate in server-based system design and architecture.
* Conduct security reviews, identify issues and make recommendations to improve system security.
* Tracks and reports the progress of all assigned tasks ensuring management's awareness of project status.
* Contributes to and conducts training programs.
* In the absence of an incumbent System Administrator, Network Administrator or Senior Network Administrator, may be assigned to perform duties associated with that job function.
* Performs other duties as applicable to the position or as assigned.
Physical Requirements
Must be able to follow established protective measures including wearing required personal protective equipment (PPE). Must possess a valid driver's license and acceptable Motor Vehicle Report.
Working Conditions
Some travel and work outside of normal business hours. While working in certain areas of the plant there is the potential for exposure to hazards typical of an industrial working environment. Must be capable of working extra hours and/or weekends when necessary to complete a project on time. Must be available on a 24-hour basis in the event of a system malfunction, which requires assistance.
Infrastructure Engineer III - VMware ESXi
Systems administrator job in Tampa, FL
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase within the US Government Platform Product Team, you will leverage your expertise in software, applications, and technical processes to contribute to the infrastructure engineering discipline. Your role involves applying technical knowledge and problem-solving skills across various applications of moderate scope. You will play a key role in supporting the modernization, automation, and maintenance of these applications.
Job responsibilities
Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
Resolves most nuances and determines appropriate escalation path
Executes conventional approaches to build or break down technical problems
Drives the daily activities supporting the standard capacity process applications
Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
Considers upstream/downstream data and systems or technical implications
Be accountable for making significant decisions for a project consisting of multiple technologies and applications
Adds to team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
Formal training or certification on infrastructure engineering concepts and 3+ years applied experience
Experience with VMWare platforms, specifically hypervisor
Accountable for making significant decisions for a project consisting of multiple technologies and applications
Strong knowledge of one or more infrastructure disciplines such as VMWare / ESX, Linux / Unix, Microsoft Windows, hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
Strong knowledge of one or more scripting languages (e.g., Scripting, Python, Terraform, Ansible, etc.)
Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds
Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge
Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
Considers upstream/downstream data and systems or technical implications
Preferred qualifications, capabilities, and skills
Experience with Linux / Unix Server
Experience with JIRA & ServiceNow
Experience with Puppet
Experience with Terraform
Experience with Ansible
Auto-ApplyComputer Systems Engineer Architect
Systems administrator job in Tampa, FL
What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?
You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence. Our core services include systems engineering technical advice, technical support, and administrative assistance. From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.
Over the past 18 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of. When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care
Responsibilities
Sciolex Corporation is looking for a full-time 100% on-site Computer Systems Engineer Architect at our Tampa, FL office.
Design, configure, and implement applications.
Create test plans, scenarios, and procedures for software.
Automate business processes.
Provide reporting and data analytics functionality.
Build dashboards and ad hoc reports.
Prepare and maintain system documentation.
Provide functional training.
Prepare and maintain system user guides.
Qualifications & Physical Requirements
Current Active SECRET or the ability to obtain SECRET clearance at the start of task.
Bachelor's degree in computer science, engineering, information systems or related degree - OR 12+ years computer systems engineer/architect experience.
10 years of experience as a Computer Systems Engineers/Architect designing and developing solutions to complex application problems..
Recent and relevant experience (within the last three years) with Microsoft SQL Server and any of the following Oracle technologies: Hyperion Enterprise Performance Management 11g, Oracle Business Intelligence Enterprise Edition 11g/12c
Certification: CompTIA Security +
Auto-ApplySenior IT Security Engineer
Systems administrator job in Tampa, FL
Hybrid - Onsite in Tampa, FL (33607) 4 days/week
12-Month Contract with Potential for Extensions or Conversion
We are seeking an experienced Senior IT Security Engineer with deep hands-on expertise in Public Key Infrastructure (PKI) and Microsoft Certificate Management. This role will serve as the primary owner of the enterprise certificate services ecosystem, ensuring the security, reliability, and compliance of the organization's digital identity infrastructure.
This engineer will architect, deploy, maintain, and optimize certificate management systems with an emphasis on Microsoft Active Directory Certificate Services (ADCS) and enterprise-wide certificate lifecycle automation. This is an engineering-level role-far beyond day-to-day certificate administration-requiring strong design, troubleshooting, security, and operational leadership skills.
Key Responsibilities
PKI Architecture & Engineering
Design, deploy, and maintain enterprise PKI environments, including two-tier PKI architecture, disaster recovery planning, and long-term platform roadmaps.
Install, configure, and manage Active Directory Certificate Services (ADCS), Network Device Enrollment Services (NDES), and supporting PKI components.
Integrate certificate management with Active Directory, Group Policy, and domain architecture to ensure automated, secure certificate enrollment.
Engineer certificate workflows for servers, endpoints, network devices, applications, and identity systems.
Certificate Lifecycle Management
Oversee the full lifecycle of enterprise certificates: issuance, renewal, revocation, auditing, and inventory.
Monitor certificate expiration and proactively address risks to prevent outages or service disruptions.
Collaborate closely with security, infrastructure, and application teams to ensure proper certificate implementation across platforms.
Automation, Monitoring & Operations
Design and implement automated workflows (e.g., PowerShell) to streamline certificate lifecycle processes and reduce manual work.
Track certificate usage, dependencies, and expiration across the environment, ensuring continuous operational stability.
Troubleshoot and resolve complex certificate-related issues across platforms, services, and applications.
Prepare for and respond to OS upgrades, platform shifts, migrations, and lifecycle changes impacting PKI.
Security, Compliance & Documentation
Develop, maintain, and enforce certificate policies, standards, and procedures.
Support internal and external audits; ensure compliance with frameworks such as NERC CIP, ISO 27001, and organizational governance.
Maintain comprehensive technical documentation, including architecture diagrams, standard operating procedures, and troubleshooting guides.
Provide guidance, knowledge sharing, and PKI best practices to IT and security stakeholders.
Required Qualifications
Proven hands-on experience with Microsoft Certificate Management / Active Directory Certificate Services (ADCS).
Strong knowledge of Active Directory, Group Policy, and domain architecture.
Demonstrated experience designing and deploying PKI environments from the ground up (not just managing existing systems).
Deep understanding of PKI fundamentals, TLS/SSL, certificate-based authentication, S/MIME, and Smart Cards.
Strong troubleshooting capabilities and experience resolving complex certificate issues across diverse systems.
Experience working within security-driven or regulated environments.
Excellent communication, documentation, and cross-team collaboration skills.
Preferred Qualifications
Experience in the Electric Utility industry or other regulated sectors.
Automation experience using PowerShell or similar scripting tools.
Familiarity with cloud-based certificate solutions such as Azure Key Vault, Intune, or cloud-hosted PKI.
Relevant certifications such as:
Microsoft Certified: Identity and Access Administrator
CISSP
Microsoft Security or Infrastructure Engineering certifications
Role Context
This position sits closely with the Security Team and plays a key role in maintaining secure authentication and encryption across the enterprise. After the initial architecture and deployment work, the role transitions into ongoing monitoring, documentation, research, and lifecycle planning for future upgrades and platform changes.