Systems administrator jobs in Clay, NY

The Systems Engineer III is a senior-level role on the healthcare IT infrastructure team which is responsible for the design, implementation, and optimization of the Epic environment, including client systems, Citrix delivery, security integrations (Imprivata), and backend infrastructure. Serves as the subject matter expert for Epic, collaborating with application, networking, and security teams to ensure seamless performance and high availability of our mission-critical clinical systems. Core Job Responsibilities Design, configure, and maintain the Epic environment, including Citrix, Hyperspace, and print services. Administer Epic client distribution tools, including monitoring, deployment, and patching. Integrate Epic with enterprise technologies such as Active Directory, Imprivata, RightFax, and Microsoft 365/Exchange. Collaborate with application and infrastructure teams to optimize Epic system performance, reliability, and security. Troubleshoot and resolve complex issues related to Epic client systems, Citrix environments, and integrations. Participate in Epic upgrades, version migrations, and system validation testing. Implement and enforce HIPAA, security, and compliance standards across Epic and supporting infrastructure. Develop and maintain automation, scripts, and deployment workflows to improve efficiency and reliability. Mentor junior engineers and provide technical guidance to application teams. Participate in a rotating on-call support schedule for Epic infrastructure issues. Perform other duties as required. Education/Experience Requirements REQUIRED: Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience). 5-7 years of systems engineering experience, with at least 3+ years in Epic administration. Strong knowledge of Epic client system architecture and distribution methods. Hands-on experience with: Citrix XenApp/XenDesktop administration Active Directory integration Imprivata authentication RightFax and enterprise print services Microsoft 365/Exchange/Groupwise Proficiency with Windows Server administration, virtualization (VMware/Hyper-V), and scripting (PowerShell/Python). Strong understanding of disaster recovery, high availability, and performance tuning. Strategic problem solver with the ability to diagnose and resolve complex infrastructure/application issues. Strong communication and collaboration skills, capable of working across IT and clinical teams. High accountability and ownership of mission-critical Epic systems. Commitment to security, compliance, and operational excellence. Ability to mentor junior engineers and share subject matter expertise. PREFERRED: Experience supporting large-scale Epic environments in a healthcare provider organization. Familiarity with hybrid cloud integrations (Azure, AWS). Knowledge of automation and infrastructure-as-code tools (Ansible, Terraform). Licensure/Certification Requirements PREFERRED: Epic ECSA certification (Client Systems Administrator) - required or must be obtained within 6 months of hire. Advanced certifications such as VMware VCP, Citrix CCP-V/CCE-V, Microsoft 365 Certified, or Cisco CCNP.

At Equitable, our power is in our people. We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential? The Microsoft Systems Administrator is responsible for administering and supporting enterprise Microsoft technologies including Active Directory, Group Policy, Microsoft 365, Intune, and Windows 365 Cloud PCs. This role ensures secure, reliable, and efficient operation of core Microsoft services and provides Tier 2/3 support for escalated issues. Essential Duties and Responsibilities Administer and maintain Active Directory, including user accounts, groups, and organizational units. Create, configure, and manage Group Policy Objects (GPOs) to enforce compliance and security standards. Manage Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint. Administer user and license management in Microsoft 365. Configure and deploy Intune device compliance, security, and configuration policies. Manage Windows Autopilot enrollment and device lifecycle. Deploy and support Windows 365 Cloud PCs, ensuring performance and security compliance. Provide Tier 3 support for Microsoft technologies and resolve escalated technical issues. Maintain accurate technical documentation, operational procedures, and diagrams. Monitor system performance, availability, and security across Microsoft platforms. Assist with security compliance, audits, and reporting as required. The base salary range for this position is $90,000 - $115,000 . Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility. For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below. Equitable Pay and Benefits\: Equitable Total Rewards Program Required Qualifications: 2+ years of hands-on experience supporting Microsoft infrastructure. Strong knowledge of Active Directory, Group Policy, DNS, and DHCP. Proficiency with Microsoft 365 administration and service management. Experience configuring and managing Intune policies, compliance, and application deployments. Familiarity with Windows 365 Cloud PC administration. Ability to write and execute PowerShell scripts for administration and automation. Strong troubleshooting skills and knowledge of security best practices. Preferred Qualifications: Microsoft certifications such as MS-100, MD-102, SC-300, or AZ-104. Experience with Conditional Access, Defender for Endpoint, and Azure AD identity management. Familiarity with hybrid identity environments (Azure AD Co-Management). Excellent documentation and communication skills. Collaborate with other IT teams on infrastructure projects and implementations. Maintain system documentation, procedures, and change management records. Stay current with emerging technologies and recommend improvements. Skills: Agile Methodologies: Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery. Cloud Computing: Knowledge of cloud concepts and technologies; ability to design, develop, support and manage cloud computing products. Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization. Network Engineering: Knowledge of the processes, tools and technologies for network engineering; ability to utilize and manage these for planning, designing, construction and support of wireline and wireless networks. Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools. Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers). ABOUT EQUITABLE At Equitable, we're a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives. We turn challenges into opportunities by thinking, working, and leading differently - where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities. We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork. We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose. ********** Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws. NOTE\: Equitable participates in the E-Verify program. If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at ************** or email us at *******************************.

Assist user departments in the development and analysis of Radiology system requirements. Perform comprehensive integrated testing to ensure the quality of the project deliverables. Provide end user support and assistance including off Hours support. Provide on going system support/maintenance and coordinate software upgrades. Develop database queries and reports to meet end users specifications. Monitor and support all interfaces and application servers for assigned applications. Minimum Qualifications: Bachelors degree and a minimum of three years relevant Information Management and Technology experience or equivalent combination of education and experience. Preferred Qualifications: Experience preferably should include analysis, design, administration or implementation of Enterprise Imaging, Radiology/Cardiology vendor software solutions. Experience with server support, project coordination, and reporting tools. Experience working in a healthcare setting preferred. Work Days: M-F 8:00 AM- 4:30 PM Message to Applicants: Recruitment Office: Human Resources

System Administrator I (IT) - 1st Shift - On-Site ( Relocation assistance not provided) Join Our Talent Community Our growth is real and we're looking for the best of the best who are committed to making a difference. We want people who are enthusiastic, rigorous, collaborative, and confident in teams. Above all, we want people who share our fundamental core values - quality, reliability, meeting customer needs, integrity, respect for each other, and collaboration. Our employees enjoy a wide array of benefits designed to provide safety and security for themselves and their families. We are proud of the benefit programs we provide, including: 1st Shift, schedule flexibility required Exceptional healthcare insurance 100% match of first 4% 401k plan and immediate vesting Incredible time-off plan (because family is important), up to 5 weeks to start (vacation +sick + holiday) Many fun events throughout the year! Duties & Responsibilities Provides Level 1 & 2 support on-site to end users and ensures delivery of exceptional customer service. Maintains current knowledge of relevant network, hardware, software applications and best practices. Works constructively and cooperatively with users in the installation / maintenance of hardware and software, new systems, training, or upgrades as assigned or required. Interfaces with vendors to ensure appropriate resolution during system outages or periods of reduced performance. Performs a wide variety of information security duties including administration identification / eradication of threats and overall protection of data. Assists with the administration, maintenance, installation and upgrade of server / network / disaster recovery infrastructure. Assists with the validation, installation and maintenance of cGMP systems and infrastructure. Participates in the development and implementation of system related procedures and standards. Evaluates hardware and software systems and solutions. Maintains IT inventory. Provides off-hours support coverage as needed; available to respond and address reported issues when required. Provides coverage for other IT personnel when required. Performs housekeeping tasks, maintaining a clean work environment including IT storage areas by complying with all environment and safety procedures. Assists with special projects as required or requested. Promotes a safe and harmonious work environment. Maintains compliance with SOPs, GMPs and all company policies. Other duties as assigned or required. Requirements A high school diploma/degree or GED At least 1-3 years' experience in an IT environment providing exceptional end-user support. Experience in supporting a Microsoft environment including Windows 7 to 11, Microsoft Office, Microsoft 365. Basic networking knowledge, Active Directory and application support. Skill to use time management techniques in personal daily tasks and that of others. Ability to apply critical thinking. Advanced interpersonal and communication skills. Ability to maintain confidentiality of all internal and external information and processes. Ability to follow personal hygiene standards / procedures according to the SOP. Ability to wear protective attire as required and don gowning materials in correct order per the SOP. Ability to follow all appropriate SOPs and safety procedures per company guidelines. Ability to be flexible in work hours. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits. Ability to be flexible in work hours. Ability to provide motivational support. Ability to maintain a professional, positive attitude at all times. Ability to trust, develop, maintain and strengthen partnerships with others inside the organization who can provide information, assistance and support. Ability to lead by example. Ability to communicate with coworkers, management team members and other individuals in a courteous and professional manner. Ability to work in a fast-paced environment. Ability to pay close attention to detail and coordinate various activities simultaneously. Ability to complete assigned tasks. Attends work as scheduled. Expectations Experience working in a highly regulated cGMP environment, preferably in a laboratory / pharma environment. Experience with Windows Server 2012 to 2025, Exchange, Microsoft 365 administration, SAN Technologies, Hyper-V Virtualization administration and maintenance. Experience with Manage Engine, Sophos, DUO and Acronis solutions. Experience with general networking concepts such as VLANs, switch administration and maintenance. IT certifications such as CompTIA A+, Network+, Security+. Experience in disaster recovery. Associates degree in an IT related field. Physical Components Seeing: Must be able to read reports and use the computer 75-100% of the time. Hearing: Must be able to hear well enough to communicate with coworkers 75-100% of the time. Standing/Walking/Mobility: Must be able to stand to open files and operate office equipment; mobility between departments and attend meetings of coworkers and management 75-100% of time. Climbing/Stooping/Kneeling: Must be able to climb, stoop, or kneel to perform routine tasks within the scope of job 50-74% of time. Lifting up to 40 lbs./ Pulling/Pushing within the scope of job 25-49% of the time. Touching/Grasping/Feeling: Must be able to write, type, and use office equipment; along with handling material and equipment 75-100% of the time. About Us: **************************** Notice of Employee Rights, Protections, and Obligations under Labor Law Section 740: ************************************************************* EEOC 'Know Your Rights' Poster: *********************************************************************************** Employee Rights Under the Polygraph Protection Act: *****************************************************************

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo paid certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR ek I82SOzao

Job DescriptionSalary: A leader in supporting clients in technically demanding industries, Advent's capabilities and services promote innovation & empower our partners to manage risk, protect information and achieve organizational objectives. We are proud of our ability to support mission critical systems in every phase of their lifecycle to ensure our nations forces can accomplish their mission. Advent is currently seeking candidates to assist in the daily execution of operations of the US Air Force AFNORTH Eastern Air Defense Sector (EADS) by successfully performing all the duties as outlined for a JWICS Systems Administrator, additional service/tasks, and all other specifications. Security Clearance: Top Secret (SCI eligible) Schedule: Full-time Location: Rome, NY Applicants must have good written and oral communication, interpersonal, problem-solving, analytical, and organizational skills. Ability to follow directions is a must. Applicants must be able to work well alone and as part of a team. Job Requirements: Must possess the clearance of TOP SECRET and be SCI eligible Must possess the appropriate certification for an IAT level II as defined by DoD Manual 8570.01 The applicant shall install, configure, administer, and maintain operating systems and systems servers to ensure appropriate level of availability. These systems shall be maintained to meet the systems uptime (fully operational) rates appropriate to the criticality of the system (mission critical, mission essential, and mission support). The applicant shall load system application software and patches as directed. This includes the application of all prescribed or approved anti-virus, Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG), and Information Assurance Vulnerability Alert (IAVAs) to assigned systems. Compliance will be reported to the unit Information System Security Officer (ISSO) or unit Information System Security Manager (ISSM). The applicant shall provide JWICS related operational and technical assistance in areas including, but not limited to, system and network administration, network security, monitoring of system performance, system applications, patch installations and configurations, system services and maintenance, and similar related technical support functions. The applicant will validate system applications patches, installations, and configurations by performing quarterly reviews of the JWICS software platform database and comparing that database content to the current system configuration Advent is an Equal Opportunity Employer. Employment decisions are not based on race, color, religion, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws. Advents benefits program includes comprehensive medical, dental and vision care, matching 401K, vacation time, sick time, life insurance, disability coverage, and other benefits that help provide financial protection for you and your family.

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Job Summary The System Administrator will be responsible for gathering and analyzing business requirements, performing regular maintenance and security updates, managing backups and disaster recovery plans, and mentoring junior staff. The role also involves managing file and server backups, responding to security incidents, and ensuring reliable operations across all locations. Responsibilities and Accountabilities Determine Specifications for Infrastructure Solutions & Provide Long Term Recommendations Implement & Maintain Complex Server & Network Infrastructure (Both Cloud and On Prem) Identify & Implement Efficiencies through System Enhancements Disaster Recovery/Business Continuity & Security Monitor Oversight of System Documentation Gather and analyze business requirements to design and optimize both on-premise and cloud-bases (Azure) infrastructure solutions. Provide strategic recommendations and long range (3 to 5 year) plans for scaling, upgrading, and evolving these environments in alignment with organizational goals Regularly patch and maintain on-premises and cloud-based server infrastructure and endpoints. Monitor and remediate vulnerabilities identified by security tools (e.g., Tenable), ensuring secure and reliable operations Manage file and server backups. Perform regular testing of disaster recovery plan & updating DR documentation. Respond to security incidents as needed Oversight of Server & Software Documentation Mentoring and Jr. System Administrator and/or Desktop Technicians and managing any ticket escalations Required Knowledge and Abilities Strong emphasis on disaster recovery and business continuity Strong customer service skills Excellent organizational & written communication skills Ability and willingness to travel to remote sites as needed (>10%) Experience with the following: Windows Server (Active Directory, Group Policy, DNS, DHCP, Powershell) Azure & Cloud Services (Entra IS, O365, Azure Virtual Desktops) Cisco Routing and Switching VM Ware/vSphere/ESXi Cisco or Microsoft certifications strongly preferred (CCNA, MCSA or equivalent) #LI-Onsite #LI-EO1 For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. $60,000 - $100,000/year Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team. 20200 McNeil & Company, Inc.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support

Management Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation is seeking IT Professionals and Consultants for positions with a New York State entity. Please submit a resume and salary requirements to be considered. Job Responsibilities and Experience Requirements Projects may require: analysis, data classification, design, development, testing, quality assurance, security and associated customized training for IT based applications. Additional examples of in-scope projects include, but are not limited to: Technical architecture advisory services; Business Analysis for project development; Proprietary software application development/customization, programming and Integration; Data Information Management (including data migration, data conversion, data manipulation, data Integration); Project Management Project support services - including, but not limited to; project management, project quality assurance and control, and Independent Verification & Validation (IV&V); Disaster Recovery/Business Continuity and Testing; Quality Assurance; Continuity of Operations Planning (COOP); Data Categorization; and Open-Source Software Implementation. Possible Positions Available Program Manager/Site Manager/Project Manager Business Analyst Network Engineer Systems Analyst Server Support Desktop Support Help Desk Technicians Applications Support Database Administrator Software Developer IT Security Specialist Job Application Instructions: To be considered for these positions please submit a resume (2 page max.) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.

Summary: The Technical Systems Analyst provides front-line IT support across the resort and casino, ensuring smooth operation of systems used in gaming, hospitality, food & beverage, and guest services. Troubleshoots hardware and software issues, supports POS and property management systems, and works closely with departments to deliver timely, high-quality technical solutions that enhance the guest and team member experience. Position Responsibilities: Effectively supports operations startup, monitoring, control, and bringing down the operation of the computer systems using the computer or administrator console; the consoles of equipment at remote sites, and other control/monitor units. Continually assesses the performance of the computer systems in order to maintain the parameters and standards of its operation, and to assist in making corrections or improvements in them. Exhibits and performs superior troubleshooting techniques in a proactive environment in order to resolve issues as quick as possible and limit impact to business operations. Supports the development of Operations Procedures and Manuals; ensures modifications are done in a timely manner to be effective with the implementation of change. Establishes and follows Standard Operating Policies and Procedures for managing systems. Ensures the backup schedule is processed and the tapes are rotated for offsite storage. Performs 1st and 2nd Level Support for all systems and escalates trouble ticket as required by support model in a timely manner. Opens trouble ticket as required by support model. Conducts remote control of servers and desktops as required by support model during trouble shooting trouble tickets. Places service calls for hardware and software to vendors as required by support model. Resolves trouble tickets at fast as possible in accordance with support model, and in compliance with Service Level Agreements. Monitors and initiates batch processing or work requests as required. Ensures all system backups of data run as scheduled and performs all required tasks as necessary to protect the organization. Complete Gaming System Audits Responsible for On and Off Boarding Minimum Qualifications: Degree in Computer Science, or other related technical field, and/or equivalent experience of at least four yrs. in an IT environment. Must be experienced in resolving a multitude of computer user difficulties. Demonstrates excellent troubleshooting skills; understands at what point to escalate issue to next support level. Must possess a general knowledge of IBM AS/400 and OS/400, UNIX, Intel platform, database concepts, and networking protocols, concepts and devices. Has a basic understanding of the Windows operating systems. Must be flexible and willing to work any shift - position is a 24X7 coverage support position. Knowledge of Microsoft Office, Microsoft Windows, and basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.). Must be comfortable supporting administrator-level functionality across operating systems. Experience with corporate infrastructure packages such as Outlook, Citrix MetaFrame, Windows Terminal Services, Active Directory, NDS, and Virus Scanning (local and server-based). Must possess knowledge of end-user device hardware support including PCs (CPU, Motherboard, BIOS, NIC, video, sound, PSU, HDD, CD-RW, DVD, FDD), monitor, keyboard, mouse, drivers, firmware, printers, and laptops. Detail oriented and able to work effectively in a multi-tasking environment. Must understand VPN and TFP Understand Incident Management and Response. Desired Qualifications: Some type of Industry Certification Experience in an Information Technology Call Center Demonstrated experience working with gaming and/or hospitality systems. A working knowledge of transaction processing and data flow in a large enterprise computing environment. Remarks: This job description is intended to be illustrative of the position's duties and should not be construed to be an exhaustive statement of the essential functions of the job. Job Posted by ApplicantPro

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair tool kit

Trigyn Technologies is an innovative solutions provider and systems integrator that has been in business for 30 years with more than 1,500 resources deployed today. We have professionals on board at locations in the United States, Canada, Europe, India, Africa and the Far East, working around the clock to bring cutting-edge technology closer to you. Trigyn provides IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing and other services to its clients. In the United States and Canada, Trigyn has office locations in Edison, New Jersey, Washington, D.C. and Toronto, Canada. In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center is located in Mumbai, India, which also supports our operations in Asia. Trigyn believes that technology is about people. At Trigyn, we place a high degree of importance on people and relationships. This is reflected in the way we respond to our clients, interact with our employees and foster diversity in the workplace and our community. Job Description Trigyn's direct client is looking for BI Systems Analyst for contract assignment in Syracuse, NY. Responsibilities: • Full-time support of our TM1 and Cognos environments. • New development, bug fixes, testing, etc. • Deploy product upgrades and configuration changes as necessary • Build Cognos reports, cubes, dashboards, and framework manager packages to solve the BI needs of the user community • Provide technical assistance with troubleshooting reports/models/cubes by responding to inquiries and questions • Write and maintain technical documentation to describe program development, logic, coding, testing, changes, and corrections • Manage the related change management process and associated documentation • Collaborate with team members and management by gathering information and understanding the business needs and objectives to produce deliverables Ideal candidate will possess: • Strong understanding of ITs architecture, configuration, model build, maintenance, performance monitoring, security, users management, web and web sheets. • Experience with Turbo Integrator Functions • Experience with Functions (Rules, Feeders, Worksheet, macro) • Experience with MDX • Experience with Data Integration, Validation and Presentation using TM1 Perspectives, Active Forms and Slice • Experience with complex SQL queries • Experience with TM1 10.2, Cognos 10.2, 11.x • Expert with MS Excel and VBA development a plus • Strong knowledge and understanding of Relational Database Design and Development • Strong knowledge and understanding of OLAP Database Design and Development • TM1 certification is a plus Qualifications Requirements: • 5+ years utilizing business intelligence tools, with a focus on Cognos TM1 development. • Business Intelligence (B.I.) and Analytic experience • Experience with TM1 10.2, Cognos 10.2, 11.x Additional Information TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify Employer.

We are LOTTE BIOLOGICS! Delivering Therapies That Enable a Healthier World. A new company, built on 80 years of tradition. We embody our core values of being Inspired by Science, Embracing Diversity, Fostering Talent, and Connecting Lives. Our mission is to be the most trusted partner in the industry, with high standards of quality and continuous innovation, to reliably deliver benefits for patients worldwide. Position Summary The Infrastructure Engineer is responsible for the ongoing support, maintenance, and enhancement of both on-premises and cloud-based server hosting environments. This role involves designing, deploying, upgrading, and securing server infrastructure, including all associated hardware and software components. The engineer ensures the development of highly available, scalable, and secure infrastructure solutions, incorporating effective disaster recovery strategies. This position collaborates closely with IT Support, Business IT Analysts, Networking, and Cybersecurity teams to ensure seamless and uninterrupted operations. This is a hybrid position which requires employee presence 50-100% of the time. Duties & Responsibilities Manage Windows updates, assist with Exchange Management console. Manage IT Datacenter, Physical and Virtualized Servers, Virtualization Clustering, and SANs. Design, develop, and deploy modular cloud-based systems. Responsible/Accountable for server/application builds and qualifications for manufacturing and site cloud applications. Manage Network Switches, Network Firewalls, IIS (Internet Information Services), Wireless Networks, and Gateways. Maintain all system backups and participate in Disaster Recovery planning and execution. Analyze, troubleshoot, and remediate server hardware/system related issues. Support existing systems - proactively manage and maintain multiple systems to ensure performance and availability. Work independently on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions. Provide Level 3 support to users. Provide off-hours support on a rotating basis as needed. Collaborate with partners and customers to identify, scope, plan and execute digital modernization and asset life cycle management activities. Ensure efficient functioning of data storage and process functions in accordance with company security policies and best practices in on-premise and cloud security. Provides ownership and accountability for Asset Life Cycle Management within ServiceNow. Owns Active Directory, Time synchronization with NTP, Network Domain and Domain Controllers in Windows environment. Interact with clients, provide cloud support, and make recommendations based on client needs. Performing/Assist in cloud infrastructure upgrades and updates to maximize system efficiency while minimizing downtime. Work closely with IT Specialists, Engineering, Quality Assurance, and Validation teams in assessment, recommendation and implementation of computerized system applications that supports site Business and Manufacturing processes. Provides support in IT Network activities such as deployment, maintenance, and troubleshooting. Education & Experience Bachelor's degree in Computer Science or Information Technology preferred; in lieu of a degree, a minimum of 3-5 years of high-level, hands-on IT experience is required. Azure, AWS, or GCP certifications preferred. Cisco CCNA (or equivalent certification) a plus. Knowledge, Skills, Abilities Strong problem-solving skills, firm understanding of how to properly troubleshoot problems with as minimal client impact as possible Excellent project management, verbal communication, documentation, and technical writing skills Strong technical problem-solving abilities, written and verbal communication skills Demonstrated success of leading effectively in a complex matrix project team environment Team player with an emphasis on both knowledge sharing and learning Knowledge of Windows Operating System, Domains, and Group Policies Knowledge of Networking, Network Switches, Network Firewalls, IIS (Internet Information Services), Wireless Networks, and Gateways Experience and/or substantial understanding of industrial IT Datacenter, Physical and Virtualized Servers, Virtualization Clustering, and SANs Experience with Data accessing, storing and security within a cloud environment Skilled in Active Directory, Time synchronization with NTP, Network Domain, Domain Controllers, Networks, and Databases Ability to work in a diverse work environment, manage multiple priorities, and at times, be self-directed Familiar with cyber security best practices and industry-standard tools Experience with VPN, Routers, and Routing Protocols Perform in depth systems analysis on a multitude of technology devices, operating systems and software. Ability to document, create, analyze and test computer systems, programs, software. Exceptional understanding of advanced networking, including on-premise/cloud enterprise-grade infrastructure, as well as cloud-based network 'appliances' and interfaces Knowledge of integrating networking basics and virtual networks with cloud services Familiar with common languages (i.e. Python, Java, Golang, or Ruby) used in cloud computing In-depth, advanced understanding of the AWS/Azure ecosystem and technologies and how to apply them in reliable and efficient means are a strong plus Hands-on experience with Cisco appliances, ability to work within the CLI, are a strong plus Experience and understanding of the Linux operation system a major plus Physical Demands Office-based position which requires appropriate levels of personal protective equipment (PPE) when field work is required. Frequent repeated motions such as keyboarding is required. Work Environment This position is based indoors and the employee will primarily be working with others, but also independently. This position requires employee presence, on site 50-100%. This position is a team & project-based position that will require occasional shift work, weekends, and holidays. Travel Target Bonus 10% Work Location: East Syracuse, NY New York Pay Range$76,000-$113,000 USD We are an Equal Employment Opportunity (“EEO”) Employer. We believe that women, people of color, veterans and LGBTQ communities must participate in the work we do, so we strongly encourage applications from people with these identities or who are members of underrepresented communities! If this is the work that you want to do, in a culture of inclusion and excellence with the goal of making our world to be a healthier place, then please apply today!

Job Description We are LOTTE BIOLOGICS! Delivering Therapies That Enable a Healthier World. A new company, built on 80 years of tradition. We embody our core values of being Inspired by Science, Embracing Diversity, Fostering Talent, and Connecting Lives. Our mission is to be the most trusted partner in the industry, with high standards of quality and continuous innovation, to reliably deliver benefits for patients worldwide. Position Summary The Infrastructure Engineer is responsible for the ongoing support, maintenance, and enhancement of both on-premises and cloud-based server hosting environments. This role involves designing, deploying, upgrading, and securing server infrastructure, including all associated hardware and software components. The engineer ensures the development of highly available, scalable, and secure infrastructure solutions, incorporating effective disaster recovery strategies. This position collaborates closely with IT Support, Business IT Analysts, Networking, and Cybersecurity teams to ensure seamless and uninterrupted operations. This is a hybrid position which requires employee presence 50-100% of the time. Duties & Responsibilities Manage Windows updates, assist with Exchange Management console. Manage IT Datacenter, Physical and Virtualized Servers, Virtualization Clustering, and SANs. Design, develop, and deploy modular cloud-based systems. Responsible/Accountable for server/application builds and qualifications for manufacturing and site cloud applications. Manage Network Switches, Network Firewalls, IIS (Internet Information Services), Wireless Networks, and Gateways. Maintain all system backups and participate in Disaster Recovery planning and execution. Analyze, troubleshoot, and remediate server hardware/system related issues. Support existing systems - proactively manage and maintain multiple systems to ensure performance and availability. Work independently on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions. Provide Level 3 support to users. Provide off-hours support on a rotating basis as needed. Collaborate with partners and customers to identify, scope, plan and execute digital modernization and asset life cycle management activities. Ensure efficient functioning of data storage and process functions in accordance with company security policies and best practices in on-premise and cloud security. Provides ownership and accountability for Asset Life Cycle Management within ServiceNow. Owns Active Directory, Time synchronization with NTP, Network Domain and Domain Controllers in Windows environment. Interact with clients, provide cloud support, and make recommendations based on client needs. Performing/Assist in cloud infrastructure upgrades and updates to maximize system efficiency while minimizing downtime. Work closely with IT Specialists, Engineering, Quality Assurance, and Validation teams in assessment, recommendation and implementation of computerized system applications that supports site Business and Manufacturing processes. Provides support in IT Network activities such as deployment, maintenance, and troubleshooting. Education & Experience Bachelor's degree in Computer Science or Information Technology preferred; in lieu of a degree, a minimum of 3-5 years of high-level, hands-on IT experience is required. Azure, AWS, or GCP certifications preferred. Cisco CCNA (or equivalent certification) a plus. Knowledge, Skills, Abilities Strong problem-solving skills, firm understanding of how to properly troubleshoot problems with as minimal client impact as possible Excellent project management, verbal communication, documentation, and technical writing skills Strong technical problem-solving abilities, written and verbal communication skills Demonstrated success of leading effectively in a complex matrix project team environment Team player with an emphasis on both knowledge sharing and learning Knowledge of Windows Operating System, Domains, and Group Policies Knowledge of Networking, Network Switches, Network Firewalls, IIS (Internet Information Services), Wireless Networks, and Gateways Experience and/or substantial understanding of industrial IT Datacenter, Physical and Virtualized Servers, Virtualization Clustering, and SANs Experience with Data accessing, storing and security within a cloud environment Skilled in Active Directory, Time synchronization with NTP, Network Domain, Domain Controllers, Networks, and Databases Ability to work in a diverse work environment, manage multiple priorities, and at times, be self-directed Familiar with cyber security best practices and industry-standard tools Experience with VPN, Routers, and Routing Protocols Perform in depth systems analysis on a multitude of technology devices, operating systems and software. Ability to document, create, analyze and test computer systems, programs, software. Exceptional understanding of advanced networking, including on-premise/cloud enterprise-grade infrastructure, as well as cloud-based network 'appliances' and interfaces Knowledge of integrating networking basics and virtual networks with cloud services Familiar with common languages (i.e. Python, Java, Golang, or Ruby) used in cloud computing In-depth, advanced understanding of the AWS/Azure ecosystem and technologies and how to apply them in reliable and efficient means are a strong plus Hands-on experience with Cisco appliances, ability to work within the CLI, are a strong plus Experience and understanding of the Linux operation system a major plus Physical Demands Office-based position which requires appropriate levels of personal protective equipment (PPE) when field work is required. Frequent repeated motions such as keyboarding is required. Work Environment This position is based indoors and the employee will primarily be working with others, but also independently. This position requires employee presence, on site 50-100%. This position is a team & project-based position that will require occasional shift work, weekends, and holidays. Travel Target Bonus 10% Work Location: East Syracuse, NY New York Pay Range$76,000-$113,000 USD We are an Equal Employment Opportunity ("EEO") Employer. We believe that women, people of color, veterans and LGBTQ communities must participate in the work we do, so we strongly encourage applications from people with these identities or who are members of underrepresented communities! If this is the work that you want to do, in a culture of inclusion and excellence with the goal of making our world to be a healthier place, then please apply today!

rc of Onondaga is one of the largest providers of services to people with developmental disabilities in Onondaga County serving thousands of individuals and their families and employing 500 people. With nearly 40 different sites throughout Central New York, Arc provides a wide array of services including residential, day, employment and clinical, and recreation programs. In addition to these supports and services, Arc operates two major subsidiaries: Parkside Children's Center, an integrated preschool and Monarch, a vocational program and outsourcing company with corporate partners throughout the region. A true community-based organization, Arc thrives on community involvement and inclusion, as well as relying on community membership to build its base of support. Its program participants volunteer hundreds of hours in the community each year in support of a wide variety of organizations and causes. Job Description A challenging opportunity to work with the Director of IT in creating an IT department that integrates three (3) Arc chapters located in Syracuse, Binghamton, and Oneonta. Responsible for coordinating and responding to program needs in relation to operations and customer service as well as management and administration of all network systems to include hardware and software deployment. Qualifications Must possess exceptional organizational skills and be able to interpret and implement complex information and use that knowledge to train end users. Ability to develop short/long range plans for enhancement, improvement, and/or replacement of IT equipment and/or infrastructure. Bachelor's degree in computer science or a related field. Five (5) years of increasingly responsible computer systems management experience. Advanced training in Microsoft Windows 2012 or Window 2008 Advanced Server and Active Directory preferred Additional Information Apply online at ************** All your information will be kept confidential according to EEO guidelines.

Hourly wage: $24.73 ($45,000 a year) 35 Hour Work Week Benefits: PTO - vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays. Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available. Wellness program with the ability to earn an additional 3 PTO days a year. 401K with up to 10% employer investment. Heavily subsidized Health Insurance with co-pays. Vision and Dental insurance. Flexible Spending Accounts-Medical and Dependent Care. Monthly contribution towards dependent care. (to offset childcare costs) Company paid Life Insurance and Identity theft protection. (LifeLock) Employee Assistance Program. Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims. Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven. Free covered parking. Additional benefits available. Purpose: To encourage, model and bring advocacy leadership to people with disabilities in Montgomery, Fulton, Herkimer and Oneida Counties. To organize community action in support of statewide advocacy campaigns for systems change. To directly assist in developing, monitoring and meeting systems advocacy objectives in accordance with the job description. To promote and participate in RCIL's advocacy efforts and assist in the development and execution of RCIL's and New York State Independent Living Council's (NYSILC) disability policy agency priority agenda. To provide comprehensive information and referral services. This role supports RCIL's mission by advocating policy reforms that remove barriers, promote equity, and expand opportunities for people with disabilities to live in the community setting of their choice. The Analyst will coordinate coalitions, develop strategic responses to public policy proposals, prepare high-impact reports, and represent RCIL in interactions with government officials, legislators, state agencies, and advocacy partners. Job Duties: Coordinate and facilitate system-wide advocacy efforts, with RCIL staff, in coordination with RCIL's Director Team and Leadership Team. Conduct in-depth research on laws, regulations, proposed policies, and trends impacting individuals with disabilities at the local, state, and federal levels. Assist in implementing outreach plans related to system-wide issues with RCIL staff when concerns are identified by any of the RCIL Centers (Amsterdam, Herkimer or Utica). Monitor legislative and administrative developments related to disability rights, Medicaid, housing, employment, transportation, education, and community-based supports. Coordinate joint responses to key policy issues in collaboration with advocacy organizations, Independent Living Centers, and disability-led groups. Establish no fewer than five (5) local partnerships or coalitions per contract year with organizations whose mission is consistent with Independent Living Philosophy in order to address issues of concern to people with disabilities. Draft clear, concise policy briefs, position papers, talking points, and testimony to educate lawmakers and public officials. Attend legislative hearings, agency meetings, and public comment sessions representing RCIL's position. This position is responsible for the overall management of the assigned contract, including ensuring compliance with all associated deliverables, timelines, and reporting requirements. Responsibilities will be adapted as necessary in accordance with any future changes to contract terms or scope.” Education: A Master's degree in public policy or related degree is preferred, however candidates with a bachelor's degree in a related field and 2-4 years experience in grassroots advocacy and/or policy development and analysis will be considered; an equivalent combination of education and experience to successfully perform the essential duties of the position may be substituted. Knowledge, Skills & Abilities: A minimum of three to five years of experience working with individuals with disabilities is required. Prior experience in systems advocacy, community outreach, or leadership within nonprofit, governmental, or disability rights organizations is strongly preferred. Experience engaging with legislative processes-whether at the local, state, or federal level-is highly desirable and may include activities such as policy development, testimony preparation, or direct legislative engagement. Strong understanding of disability-related legislation, policies, and regulatory agencies, including but not limited to the Americans with Disabilities Act (ADA), Individuals with Disabilities Education Act (IDEA), Section 504 of the Rehabilitation Act, ACCES-VR, OPWDD, and Social Security programs. Familiarity with legislative and political processes, particularly as they relate to disability rights and public policy advocacy, is highly desirable. Must demonstrate the ability to synthesize complex policy information and communicate it clearly through well-structured written documents and effective oral presentations tailored to diverse audiences. Must demonstrate commitment to disability rights and independent living philosophy. Must have excellent oral and written communication, public speaking and the ability to work with a diverse population. Research, mediation, negotiation, community networking, and flexibility. Must be well-organized, be proficient in computers, able to work independently and able to meet deadlines. Must have reliable transportation. Committed to disability justice, racial equity, LGBTQ+ inclusion, and anti-poverty frameworks. Travel Required: YES Location : Utica, NY RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage. RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status.

Summary: The Technical Systems Analyst provides front-line IT support across the resort and casino, ensuring smooth operation of systems used in gaming, hospitality, food & beverage, and guest services. Troubleshoots hardware and software issues, supports POS and property management systems, and works closely with departments to deliver timely, high-quality technical solutions that enhance the guest and team member experience. Position Responsibilities: Effectively supports operations startup, monitoring, control, and bringing down the operation of the computer systems using the computer or administrator console; the consoles of equipment at remote sites, and other control/monitor units. Continually assesses the performance of the computer systems in order to maintain the parameters and standards of its operation, and to assist in making corrections or improvements in them. Exhibits and performs superior troubleshooting techniques in a proactive environment in order to resolve issues as quick as possible and limit impact to business operations. Supports the development of Operations Procedures and Manuals; ensures modifications are done in a timely manner to be effective with the implementation of change. Establishes and follows Standard Operating Policies and Procedures for managing systems. Ensures the backup schedule is processed and the tapes are rotated for offsite storage. Performs 1st and 2nd Level Support for all systems and escalates trouble ticket as required by support model in a timely manner. Opens trouble ticket as required by support model. Conducts remote control of servers and desktops as required by support model during trouble shooting trouble tickets. Places service calls for hardware and software to vendors as required by support model. Resolves trouble tickets at fast as possible in accordance with support model, and in compliance with Service Level Agreements. Monitors and initiates batch processing or work requests as required. Ensures all system backups of data run as scheduled and performs all required tasks as necessary to protect the organization. Complete Gaming System Audits Responsible for On and Off Boarding Minimum Qualifications: Degree in Computer Science, or other related technical field, and/or equivalent experience of at least four yrs. in an IT environment. Must be experienced in resolving a multitude of computer user difficulties. Demonstrates excellent troubleshooting skills; understands at what point to escalate issue to next support level. Must possess a general knowledge of IBM AS/400 and OS/400, UNIX, Intel platform, database concepts, and networking protocols, concepts and devices. Has a basic understanding of the Windows operating systems. Must be flexible and willing to work any shift - position is a 24X7 coverage support position. Knowledge of Microsoft Office, Microsoft Windows, and basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.). Must be comfortable supporting administrator-level functionality across operating systems. Experience with corporate infrastructure packages such as Outlook, Citrix MetaFrame, Windows Terminal Services, Active Directory, NDS, and Virus Scanning (local and server-based). Must possess knowledge of end-user device hardware support including PCs (CPU, Motherboard, BIOS, NIC, video, sound, PSU, HDD, CD-RW, DVD, FDD), monitor, keyboard, mouse, drivers, firmware, printers, and laptops. Detail oriented and able to work effectively in a multi-tasking environment. Must understand VPN and TFP Understand Incident Management and Response. Desired Qualifications: Some type of Industry Certification Experience in an Information Technology Call Center Demonstrated experience working with gaming and/or hospitality systems. A working knowledge of transaction processing and data flow in a large enterprise computing environment. Remarks: This job description is intended to be illustrative of the position's duties and should not be construed to be an exhaustive statement of the essential functions of the job.