Systems administrator jobs in High Point, NC

1. Design, configure, and maintain mainframe operating environments, including z/OS, JES2, and z/VM to meet business needs and performance objectives. 2. Implement and maintain mainframe security measures, including RACF (Resource Access Control Facility), access controls, encryption, and compliance with regulatory requirements. 3. Lead mainframe operating system projects and initiatives, such as upgrades, maintenance, system enhancements and operational support from conception to implementation. 4. Collaborate closely with solutions development, infrastructure, architecture, and managed services teams to understand system requirements and provide effective solutions. 5. Optimize mainframe operating system performance, capacity, and resource utilization through proactive monitoring, tuning, and capacity planning. 6. Troubleshoot and resolve complex mainframe operating system issues, collaborating with internal teams, managed services providers, and vendors to ensure timely resolution. 7. Develop and maintain documentation, including system configurations, procedures, and best practices, to facilitate knowledge sharing and compliance with organizational standards. 8. Provide technical guidance and mentorship to junior engineers, fostering a culture of learning and continuous improvement within the IT organization. 9. Stay up to date with new technologies, trends, and best practices in mainframe systems, and proactively recommend and implement relevant updates and improvements. Qualifications: 1. Bachelor's degree in computer science, Information Technology, or related experience. 2. Extensive experience (10+ years) in designing, implementing, and maintaining the mainframe computing platform including Parallel Sysplex, z/OS, JES2, and z/VM. 3. Strong knowledge of mainframe security concepts and tools, including RACF (Resource Access Control Facility) and access controls. 4. Demonstrated ability to design, build, and support Parallel Sysplex application enablement. 5. Experience providing technical leadership for managed service providers and offshore support teams. 6. Proficiency in mainframe performance monitoring, tuning, and optimization using tools like SMF, RMF, BMC AMI OPS, and IBM Intellimagic Vision. 7. Excellent problem-solving skills and the ability to troubleshoot and analyze complex issues. 8. Effective communication and collaboration skills, with the ability to convey technical concepts to both technical and non-technical stakeholders. 9. Proven leadership abilities, including experience leading technical projects and mentoring junior team members. Additional Requirements: • Certifications in relevant technologies are a plus. • Ability to work independently and collaboratively in a fast-paced, dynamic environment. • Willingness to stay updated on emerging technologies and industry trends. • Availability for occasional off-hours support as needed.

**City** Greensboro **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity. ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table. We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success. **What You Will Do** - JOB SUMMARY Imperial is advancing its manufacturing and operations capabilities through digital transformation, process optimization, and system modernization. The Senior Analyst - Systems & Services Plays a critical role in supporting core business processes across production planning, plant maintenance, quality assurance, product lifecycle management, and industrial automation. Reporting to the Manager, IT Business Partner for Supply Chain, this role ensures that IT solutions are designed, deployed, and maintained to support business-critical processes. The senior analyst will collaborate with cross-functional teams to deliver high-impact solutions, manage system lifecycles, and drive continuous improvement. - WHAT YOU WILL DO (This list is not exhaustive and may be supplemented as necessary by the Company) · Analyze and translate business requirements into system designs that support manufacturing and operational processes. · Support and enhance processes such as: o Production Planning & Scheduling (e.g., MRP, BOM management, shop floor control) o Plant Maintenance (e.g., preventive and corrective maintenance planning) o Quality Assurance (e.g., calibration management, lab data capture, operator quality portals) o Product Lifecycle Management (e.g., specification management, change control) o Industrial Automation & IoT (e.g., data acquisition, SCADA integration, equipment tracking) o Document & Compliance Management (e.g., quality documentation, EHS reporting, asset libraries) o Workforce & Inventory Management (e.g., time tracking, warehouse control) · Collaborate with business stakeholders to ensure solutions align with operational goals and compliance requirements. · Provide maintenance and support for systems enabling these processes, including SAP modules (PP, PM), MES platforms, PLM tools, and integration layers. · Ensure adherence to IT security policies, and Imperial Brands standards. · Coordinate with internal cross-functional and external stakeholders across Manufacturing, Engineering, Maintenance, Planning, and Distribution, as well as with IT Project Management, IT Operations, and IT Service Delivery teams. · Perform other job-related duties as assigned. **Qualifications** - REQUIRED MINIMUM QUALIFICATIONS: Education and Experience: · Bachelor's degree in Computer Science, Information Systems, Engineering, or related field with more than 8 years of IT experience. · Experience supporting manufacturing, quality, and maintenance processes in CPG (Consumer Packed Goods) or FMCG (Fast-Moving Consumer Goods) environments. · Familiarity with SAP, MES, PLM, and industrial automation platforms. · ITIL Foundation certification preferred. · Must be 21 years of age or older. Knowledge of: · SAP ECC or S/4HANA Production Planning and Shop Floor Control · MES and PLM platforms · Microsoft Office Suite and Microsoft Teams · Cloud and integration platforms (SAP MII, BTP, MuleSoft, Azure) · Project and service management tools (ServiceNow, MS Project, Planner) Skilled in: · Verbal and written communication · Stakeholder engagement and cross-functional coordination · Time and task management · Reporting and governance oversight · Problem-solving and critical thinking Ability to: · Communicate effectively with business and technical stakeholders · Manage multiple priorities and workstreams · Operate at both strategic and tactical levels · Maintain effective working relationships across global teams · Travel, as needed **Work Environment and Physical Demand** · This is a hybrid role, the candidate must be in North Carolina area and be available at the Greensboro manufacturing facility when needed. · Requires light physical effort. Occasionally lifts or moves moderate to heavy weight objects (10-50 lbs.). · Walks, sits, or stands for prolonged periods. · Requires prolonged machine operation including computer and keyboard equipment. **What We Offer** - Competitive benefits package that includes medical/dental/vision/life insurance/disability plans - Dollar for dollar 401k match up to 6% and 5% annual company contribution - 15 Company-paid holidays - Generous paid time off - Employee recognition and discount programs - Education assistance - Employee referral bonus program - Hybrid workplace - remote / in office - Summer hours - Casual dress policy Monday through Friday **Applicant Information** This describes the essential functions of the job at the time the was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated. **ITG Brands and ITG Cigars provides equal employment opportunities.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* . **SHARE THIS JOB** The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position. All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information. ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* (Talen%74Acquisition%40%69t%67b%72ands.%63om) . We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see our Privacy Policy (****************************************** . If you are a job applicant from California, additional information can be found on our California Applicant Privacy Notice (******************************************************* . If you have questions, contact us atprivacy@itgbrands.com (priv%61%63y@i%74gb%72ands.co%6D) .

Job Description Are you a tech-savvy problem solver ready to take your career to the next level? Join our dynamic IT team as a Systems Administrator and become the backbone of our infrastructure-supporting both client environments and internal operations! What You'll Do: Deploy, maintain, and support IT systems across diverse environments Administer Microsoft 365 (Exchange, Teams, SharePoint, Intune), Windows Server, Active Directory, Group Policy, and Linux servers (Ubuntu, CentOS, RHEL) Manage cloud infrastructure (Azure/AWS), virtualization (VMware vSphere/ESXi), and endpoint protection Troubleshoot escalated Level 2-3 issues and serve as an escalation point for the service desk Configure and deploy network infrastructure (firewalls, switches, access points-Fortinet, Ubiquiti, Cisco) Support VoIP and UCaaS platforms for seamless communication Provide technical support for internal users and maintain IT asset inventory Participate in IT projects (system rollouts, cloud migrations, security enhancements) Script and automate with PowerShell, Bash, or Python Ensure compliance with security policies and drive process improvements What We're Looking For: 5+ years in an MSP or IT service provider environment Hands-on experience with Microsoft 365, Linux, cloud platforms, networking, and security tools Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) Industry certifications (CompTIA Network+/Security+, Microsoft, Linux+, Azure/AWS Associate-level) preferred Familiarity with ITIL or structured service delivery frameworks is a plus Strong communication skills and a passion for both people and process Why Join Us? Fast-paced, collaborative MSP environment Opportunities to work with cutting-edge technologies Make a real impact on service delivery and internal IT excellence Grow your skills and advance your career Ready to make a difference? Apply today and help us build the future of IT!

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR t6xZgK4nBx

Description We are looking for a skilled System Administrator with expertise in Windows environments to join our team in Swepsonville, North Carolina. This position involves working onsite and focuses on managing server systems, ensuring robust security practices, and supporting IT operations. As a long-term contract role, this opportunity offers stability and the chance to contribute significantly to an automotive industry leader. Responsibilities: - Develop and maintain scripts using batch files, VBScript, and PowerShell to automate processes and enhance system functionality. - Install, configure, and manage Windows servers, addressing vulnerabilities and ensuring system reliability. - Set up and maintain database servers, including Microsoft SQL Server and PostgreSQL, to support business operations. - Configure middleware solutions and integrate tools such as Devicewise to optimize system performance. - Oversee monitoring environments using specialized tools to ensure system health and performance. - Manage VMware environments and virtual machines, ensuring efficient resource allocation and functionality. - Document processes, procedures, and technical solutions to maintain clear and accessible records. - Apply change management practices and utilize tools like ServiceNow to track and implement updates. - Administer Active Directory and EntraID, while ensuring adherence to security best practices. - Adapt to evolving environments and technologies while collaborating with teams to solve complex IT challenges. Requirements - Bachelor's degree in Computer Science or related field, or equivalent experience. - 3-5 years of experience as a System Administrator, preferably in a Windows environment. - Proficiency in scripting languages such as PowerShell, VBScript, and batch files. - Hands-on experience with Windows servers, database management (SQL Server and PostgreSQL), and middleware configuration. - Knowledge of VMware, virtual machines, and monitoring tools. - Familiarity with Active Directory, EntraID, and security protocols. - Strong analytical and problem-solving skills to address system issues effectively. - Excellent time management and communication skills, both written and verbal. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Primary Purpose The Solutions Delivery Analyst IV role is designed to serve as a lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers on as needed basis, follow up to ensure all business services are operationally stable, monitor supplier performance and execution. In addition, in this role the Solution Delivery Analyst IV is responsible for making long term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations. Job Duties & Responsibilities * Lead Technical SME for WMS systems, services and applications ranging from simple to most complex for an identified functional area. * Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization * Responsible for leading primarily mid to large-scale projects including driving the below listed activities: * Assist the PMO in resource management allocation and budget management associated with assigned project delivery * Translating business needs identified by either the business and/or production owners into either agile stories or waterfall business requirements. * Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes * Works with the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment * Execute assigned tasks during System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed. * Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes * In partnership with Service Delivery complete RUN Book Documentation and prepare for production support turnover * Participate in Solution Implementation & Post Production Hyper Care Support * Responsible for and drives all third level technical support for application and systems services for a specifical functional area * Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower-level Solution Delivery Analysts on a frequent basis. * Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software supplier relationships. * Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with senior SMEs and suppliers * Leads root cause analysis on complex issues and recommends and implements opportunities for continuous performance improvement of systems including through suppliers * Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine Operational changes for the services/applications within established standards * Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams * Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability * Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed. Required Qualifications * Bachelor's degree in computer science, CIS or related (or equivalent related work experience) * 8 or more years of equivalent experience in relevant job or field of technology. * Strong experience working with WMS technologies (Manhattan preferred) * Experience in an advanced role or technical capacity, leading teams directly or indirectly * Experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills * Master's the use professional concepts and functional expertise * Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required, * Works on complex problems where analysis of situations or data requires a review of a variety of factors * Possess an innate desire to produce quality work * Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code, * Exercises judgment within defined procedures and practices to determine appropriate action Preferred Qualifications * Master's degree in relevant field of study * Additional trainings or certifications in relevant field of study * Experience in Agile teams and Product/Platform based operating model. * Experience in leading teams or advancing technical capability in teams. * Experience in retail or grocery preferred. ME/NC/PA/SC Salary Range: $92,640 - $138,960 IL/MA/MD/NY Salary Range: $106,480- $159,720 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support

The Systems Administrator position ensures the availability, integrity, and operational efficiency of the College Information System (CIS) and its related platforms by managing system security, backups, documentation, user access, software installation, application testing, and reporting. The role also involves supporting systems such as Informer and Self-Service, coordinating with departments to implement and maintain CIS applications and integrations, and delivering technical assistance and training to enhance user experience. The System Administrator reports to the Director of Information Systems and Institutional Research. * Serve as administrator for the College Information System (CIS) System providing operational controls as required. * Maintain the integrity and the security of the data files on the administrative computer systems through backup procedures and security practices. * Provide project oversight for testing and implementation of CIS upgrades and migrations. * Manage security access for users and maintain password changes for CIS resources. * Deliver one-on-one or small group training for CIS as needed. * Provide technical support, and password maintenance for end users. * Install operating system level patches. * Perform operational procedures and provide reports as needed or required for the operation of the College. * Coordinate Technology Support Services administrative computer systems functions with other departments when appropriate. * Maintain Self-Service and associated software. * Maintain Informer software, upgrades, user security, and access. * Implement and maintain applications within CIS utilized by the Business Office, Human Resources, Student Development, and other departments as required. * Manage the college's user portal and enhance its functionality by developing and maintaining interactive features using HTML, CSS, and JavaScript. * Participate in relevant professional development opportunities such as conferences, webinars, and training sessions in accordance with College policy. * Support the CFNC interface, as well as other third-party integrations. * Provide documentation and access for College audits as required. * Support Moodle/Colleague Interfaces for proctoring, ThinkingStorm and tutoring software * Support scripting needs for Moodle Interface. * Cross-train on Moodle Administration support for distance learning for system operations and support, management of Sandbox, support tickets, reporting, patching and upgrades (account creation, making courses available, faculty/student access and functionality issues). * Cross-train on the administration of the college website to serve as the backup to the website administrator Perform other related duties as incidental to the work described herein. REQUIRED: Associate Degree in Information Systems Technology or related field. PREFERRED: Bachelor's Degree related field Experience with AWS, Active Directory, UNIX/LINUX, SQL Server NC Community College experience Project management experience * Requires 1 to 3 years of experience working with information systems * Must be able to handle security duties with high level of confidentiality * Requires knowledge of Microsoft Office * Possess excellent oral and written communication skills * Interacts effectively with internal clients to identify needs and evaluate suitable solutions in a timely manner * Must be flexible to work through unexpected systems issues when they occur * Requires critical thinking skills and attention to detail Physical Demands Must be physically able to perform job duties. Environment: this position requires a range of physical demands. Primarily work is performed in an office environment and requires the ability to operate standard office equipment. Mobility: To move around the office and campus environment, walking, standing, and bending required, and the ability to lift and maneuver items weighing up to 20 lbs. (technical support duties) Dexterity: to handle paperwork, use computer keyboards, and operate office equipment efficiently. Visual acuity: To read, analyze and review detailed information.

Reeb is one of the largest distributors of custom Millwork products on the East Coast. The secret to Reeb's success is no secret at all, we simply work harder for our customers. We're not tied to shareholders and spreadsheets. We're a family owned business that has weathered the storms, both literally and figuratively, along with our partners for over 100 years, and we're stronger than ever. We understand the decisions owners in our industry face everyday and earn your business by stocking more products, offering shorter lead times, more options and better support. Reeb hires the best, and they go to work for you, everyday. When you need to reach us, there's always more than a single point of contact anytime of the day or year. Check us out at ************ Job Description POSITION SUMMARY This position is responsible for planning and maintaining the health of the company's information technology infrastructure, specifically related to personal computing. The position is responsible for ensuring that personal computing hardware and software are running smoothly and effectively in support of business operations and applications software. This position works closely with system administrators and takes direction on projects and duties from the IT Infrastructure Lead. Reviews analyzes, evaluates and maintains an organization's personal computing systems, which include: Desktop computers, laptop computers, and thin clients Office support equipment - printers and fax machines Mobile devices - handheld computers, tablet computers, barcode scanners, mobile printers, and mobile telephones Specialty equipment - label printers and in-vehicle computers Structures and maintains the IT Personal Computing service provisioned to all locations Establishes personal computing service levels that meet/exceed business requirements Manages personal computing infrastructure to achieve agreed service levels Manages and maintains the IT asset management system Provides and facilitates customer training of the personal computing features and functionality. Provide Level 2 Help Desk Support and desk-side assistance Insure Help Desk documentation is current and up to date Liaison between Reeb and outside service providers Ensure infrastructure service levels are agreed on with business leaders and consistently met - Provide monthly reports on success in meeting them, including identification of failures and what will be done to avoid them in the future Assists in the development and maintenance of personal computing keeping systems to current patch levels and proper anti-virus software Tests and evaluates personal computing systems to eliminate problems and make improvements. Administers and documents the lifecycle of personal computing equipment, including deployment, maintenance, and scheduled replacement Identifies and keeps critical personal computing spare parts on-site to minimize hardware outages Maintains documented up-to-date inventory of all personal computing hardware, and systems software Leads support or participate in projects which rely on or affect the personal computing system Follows company procurement policies and practices in obtaining favorable terms for personal computing products and services obtained from external vendors Ensures the security and protection of personal computing systems and equipment Participates in after-hours support as needed Qualifications Possess current knowledge of IT Personal Computing technologies, including Windows, Thin Client and Terminal Services technologies, Personal Productivity software, Personal Computing hardware, Ethernet and wireless local area networks, cellular phone systems, Mobile Computing, barcode symbologies 1-3 years' experience with Microsoft Windows and related experience with Personal Computing hardware, including setup, configuration, and patch management. Strong interpersonal skills, including ability to communicate effectively with colleagues at all levels, as well as external vendors Demonstrated ability to plan for and achieve desired results Additional Information All your information will be kept confidential according to EEO guidelines.

The Server Support Technician is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all time, mileage, and other requirements in an accurate and timely manner Understand all Safety policies and guidelines and works within the guidelines and policies on a daily basis Other duties may be assigned to meet business needs Additional requirements may exist if offer of employment is extended Requirements Education and Experience: Typically requires technical school certification or equivalent and 2-5 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to work overtime as required Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must be able to pass annual criminal and motor vehicle background Must own a basic repair tool kit Ability to pass drug screen at time of hire or as business needs require Ability to pass agility test at date of hire or internal transfer and every 3 years thereafter Must be part of stand-by rotation in the assigned geography as directed by manager

* Performs a range of skilled technical work in the analysis, design, and maintenance of computer systems and specialized technology solutions for the Sheriff's Office. Distinguishing Features An employee in this class may perform a range of responsibilities from the least complex to the most complex technical tasks. Duties involve supporting the information technology needs of the users of assigned systems through a variety of tasks. Independent judgment and initiative are required. Work is performed under general supervision and is evaluated by system effectiveness. Minimum Education and Experience Graduation from a four-year college with a degree in computer science and 3-4 years of experience in P.C., networking, and large systems, at least two of which must be in software systems analysis on the same or similar equipment. Extensive knowledge and minimum of 5 years experience with creating, managing, and maintaining VMWare/VCenter/VSphere virtualized environments is required. A four-year degree outside of the relevant academic field plus additional years of relevant experience may also be considered. Essential Duties and Responsibilities Ensures system availability during periods of scheduled use. Performs system and/or network management tasks, including: maintaining system security and data integrity; monitoring systems for errors and performance problems; monitoring system usage; designing backups for data and software; performing system and application software installation and upgrades; system troubleshooting and backup procedures. Diagnoses and responds to problems with computer hardware, system software, data communication equipment, and peripherals. Trains system users; responds to user questions, requests, and complaints; communicates with users to identify problems and suggestions for improvements. Works on special projects related to the use of information technology. Provides interdepartmental support to programming and operations staff. Meets with MIS staff and users to design and plan for future systems, networks, and enhancements to existing systems. Performs related work as required.

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Preferred Location: Norfolk, VA. The Systems Analyst Advisor is responsible for defining and managing the scope of Business Systems projects. How You Will Make An Impact: * Defines functional, usability, reliability, performance and support requirements of a system. * Creates and performs feature testing and determines environmental needs. * Provides the link between the technical and business views of the system by ensuring that the technical solutions being developed will satisfy the needs of the business. * Partners with business , architecture and infrastructure and oversees all service levels to ensure business area satisfaction. * In depth knowledge of tools utilized. Works with the IT learning organization to mentor and assist in training initiatives and performs estimates for application functionality enhancements. * Proactively works with stakeholders to identify future system opportunities and enhancements. * Develops use cases. Minimum Requirements: Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 6 years experience in a variety of technologies, documenting requirements and/or building test cases; or any combination of education and experience, which would provide an equivalent background. Preferred Qualifications: * Prior experience in enrollment processes is advantageous. * Familiarity with FACETS software is beneficial. * Candidate with experience in an Agile work environment will be preferred. * Knowledge of the healthcare sector is desirable. * Experience with SQL is a significant asset to the role. * Experience with testing/product quality processes tools and methods strongly preferred. * X12 EDI format knowledge is beneficial. * Business Analyst or Business Systems Analyst certifications strongly preferred. Job Level: Non-Management Exempt Workshift: 1st Shift (United States of America) Job Family: IFT > IT Bus Systems Solutions Planning Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Precision Resources, a division of The Trimarc Group, Inc. is currently searching for a Junior Systems Engineer for one of our client's in Greensboro, NC. This individual will be responsible for supporting networks, servers, virtualization, and storage systems that power client environments. Every day brings new opportunities to solve challenges, learn advanced technologies, and work alongside a team of experts delivering enterprise-level IT solutions. THIS IS AN ONSITE POSITION Required Qualifications Minimum of 3 years' IT infrastructure support experience. Manage data center and office networks (Cisco, Arista, Sonicwall). Assist with migrations using Veeam. Provide Level 2 and Level 3 technical support to clients. Support security systems, cameras, telephone systems, UPS, and generators. Respond to data center/facility alarms and alerts as needed. Strong knowledge of: Modern hardware/architecture TCP/IP networking Virtualization technologies (VMware, Hyper-V, Citrix XenServer) Maintain Rocky/AlmaLinux servers, TrueNAS storage, and SMB shares. Internet protocols (SMTP, SSH, HTTP/HTTPS, SNMP, NTP, DNS, DHCP, etc.) Must be a US Citizen or Green Card holder. C2C or candidates requiring sponsorship will not be considered. Apply Directly https://evoportalus.tracker-rms.com/PrecisionResources/MyLite?id=1279 To view all of the open position with Precision Resources, please visit: http://www.precisionresources.org/careers/ Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals. Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results. We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.

Dorleco is a 360-degree controls software development & integration solution provider for electric and autonomous vehicle systems, focused on achieving its mission of developing sustainable & efficient vehicles with innovative, robust, and lean engineering practices. We provide a fast-paced R&D environment and deliver integrated solutions for mechanical, electrical, software, thermodynamic, and energy storage systems for modern electric and autonomous vehicle systems. We are a trusted resource for full-time projects, overflow work, training, and resident engineering needs for the larger companies ePowertrain and ADAS engineering departments. We are also a certified Minority Enterprise by NMSDC! We offer competitive salary and benefits plan including comprehensive relocation package, and great opportunities for career growth! Requirements: MUST be authorized to work in the United States for any employer. MUST be available to start working within 3 weeks of offer acceptance date. Job Description: As a Senior Systems Verification Engineer on the EEVC team, you will work in a simulated truck environment testing vehicle functions to requirements. You will regularly interact with highly committed colleagues from different cultures and to influence the development of our future products. Teamwork, energy, passion, and respect for the individual are key values for us. We hope you will learn as much from us as we will from you! Responsibilities Leading and executing test plans and test cases and reporting test results. Updating testing inputs to match the product and project. Working hands-on with the product and retaining for product knowledge and skill development. Acting as a subject matter expert in the end-to-end functions of the electrical system across our product models. Qualifications: Bachelor's Degree in Electrical Engineer, Mechatronics, or a related field. 5-8+ years of experience in hardware or software development and testing. Experience in the automotive, transportation or a related industry. Experience using Software-in-the-loop (SIL) and Hardware-in-the-loop (HIL) methods to test to requirements. Experience or knowledge of telematics, ethernet TCP/IP protocols, Radio, and Infotainment. Preferred Master's Degree in Electrical Engineer, Mechatronics, or a related field. Strong understanding of network communication protocols and configuration management. Hands on experience with electronic test instrumentation including oscilloscopes, bus analyzers, and data loggers.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for an experienced Network Technician to join our team! As a Brightspeed Network Technician you will be responsible for all aspects of working in the physical Central Office as well as in the field. As a Network Technician you will be required to work overtime and weekends as outages occur. As Network Technician your responsibilities will include: Supporting and maintaining all switching equipment in Central Offices as well as in the field Keeping all backup generators in optimum condition Installing, supporting, and maintaining special circuits and being capable of working within the TIRKS system Monitoring and supporting all switch alarm activity Installing, supporting, and maintaining fiber and copper networks Supporting and maintaining transport networks and central office power Qualifications WHAT IT TAKES TO CATCH OUR EYE: Familiarity with both inside and outside plant cabling practices 3 to 5 years experience as a switch technician Self-motivated and able to drive issues to resolution Ability to promote and sell Brightspeed services Knowledge of safety rules and regulations Ability to work well with both customers and fellow peers Ability to work outside in all weather conditions Ability to work all shifts as assigned including nights, weekends, and holidays depending on business needs This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues #LI-RW1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

Must Have Technical/Functional Skills: * Tier 3 (L3) IT Infrastructure engineers comprise a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues * With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service * Responsible for providing support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. Handles the tickets routed by L1 support or can they produce tickets for any issue they observe * Plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements Roles & Responsibilities Network (LAN, WAN and Wireless) * Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification * Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic) * TCP/IP, DHCP, Subnetting, VLAN, POE * Experience with packet capturing example: Wire Shark * Network maintenance, support and refresh * Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Data Center (Server Room) Management * Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.) * Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc. * Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Server Management * Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair * DHCP, DNS, Print Server, File Shares, Microsoft SCCM * Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution * Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS * Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware * Knowledge of Server 2012/2016 Policy and Security Management Critical plant floor hardware support * Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.) * ANDON and PLC (Programmable Logical Controls) support knowledge * First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME's) * Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management * Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time * On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime Others Must Have Attributes for Level 3 * Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment * Ready to travel to other Toyota sites/locations within the US to support on a short basis. * Strong team worker with professional demeanor and strong ethics * Good written and oral communication skills are required * Experience with remote control tools and remote support (off-site) * Ongoing support of various Manufacturing computer systems * Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects * Change Management process * Associate or bachelor's degree in computer information systems, Computer Science or related field * TMMBC English 50%-100% Competence Nice To Have * Experience and/or knowledge of PLC's a plus. * Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition) * Knowledge of iGear, Kepware, or other machine data gathering tools * SQL Server database administration (backu ps, security, monitoring, etc.) * Manage storage and backup systems * Previous experience supporting a large corporate, manufacturing environment * Experience supporting and troubleshooting Business and Mission Critical applications * 3 to 5 years of experience performing Level 3 responsibilities * Knowledge of Cisco Voice over IP hardware/software/server operation/configuration * Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyze, resolve, respond to, and document end user inquiries. * Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. * Troubleshoot Operating System issue. Connection issues with LAN/WAN. * Update tickets with accurate and timely records of work performed, and resolution details * Maintain and contribute to a knowledge base. * Coordinate hardware warranty repair. * Perform inventory management activities as required in coordination with asset management and other corporate groups. * Escalate to 3rd party vendors when necessary * Responsible for raising and coordinating problem management issues * Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. * Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. * In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology. * Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories. * Receives instructions from certified technicians and project managers to troubleshoot advanced issues. * Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. * Primary responsibility to manage End User related incidents and requests. * Go to person for all plant IT related requests (Password resets, access etc. specific to plants). Base Salary Range: $70,000 - $80,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $17.75/Hour

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. The Solutions Delivery Analyst IV role is designed to serve as a lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers on as needed basis, follow up to ensure all business services are operationally stable, monitor supplier performance and execution. In addition, in this role the Solution Delivery Analyst IV is responsible for making long-term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC; Scarborough, ME; Carlise, PA; Quincy, MA, and Mauldin, SC. Applicants must be currently authorized to work in the United States on a full-time basis. Duties & Responsibilities: * Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area. * Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization * Responsible for leading primarily mid-to-scale projects including driving the below listed activities: * Assist the PMO in resource management allocation and budget management associated with assigned project delivery * Translating business needs identified by either the business and/or production owners into either agile stories or waterfall business requirements. * Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes * Works with the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment * Execute assigned tasks during System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed. * Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes * In partnership with Service Delivery complete RUN Book Documentation and prepare for production support turnover * Participate in Solution Implementation & Post Production Hyper Care Support * Responsible for and drives all third level technical support for application and systems services for a specifical functional area * Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower-level Solution Delivery Analysts on a frequent basis. * Accountable and responsible for performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software relationships. * Responsible for engagement with Engineers and Product Teams to ensure solution delivery and operational support needs are met and responsible for all technical engagement with senior SMEs and team * Leads root cause analysis on complex issues and recommends and implements opportunities for continuous performance improvement of systems including through s * Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine Operational changes for the services/applications within established standards * Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams * Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability * Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed. Qualifications: * Bachelor's degree in Computer Science, CIS or related (or equivalent related work experience) * 5 or more years of experience in relevant job or field of technology. Experience in an advanced role or technical capacity. Experience, directly or indirectly, guiding, mentoring or training members in relevant technologies, capabilities or skills * Experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills * Masters the use professional concepts and functional expertise * Takes on mid-to-large projects from start to finish and works independently on these efforts with minimal direction required, * Works on complex problems where analysis of situations or data requires a review of a variety of factors * Possess an innate desire to produce quality work * Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code, * Exercises judgment within defined procedures and practices to determine appropriate action Preferred Qualifications: * Master's degree in relevant field of study * Additional training or certifications in relevant fields of study * Experience in Agile teams and Product/Platform based operating model. * Experience in leading teams or advancing technical capability in teams. * Experience in retail or grocery preferred ME/NC/PA/SC Salary Range: $92,640 - $138,960 IL/MA/MD/NY Salary Range: $106,480- $159,720 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. #LI-Hybrid #LI-NG1 At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support