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  • Professional Services - System Support Engineer

    Ingram Micro 4.7company rating

    Systems administrator job in Turkey, NC

    Professional Services - System Support Engineer page is loaded## Professional Services - System Support Engineerlocations: İstanbul, Türkiyetime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 31, 2026 (30+ days left to apply)job requisition id: R-112917**It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:Ingram Micro is a leading technology company for the global information technology ecosystem.With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to businesses-to-business technology experts.Our market reach, diverse solutions and services portfolio and digital platforms Ingram Micro Xvantage set us apart.### **Roles and Responsibilities**- Installing and configuring internal systems and infrastructures.- Diagnosing and resolving hardware and software-related technical issues.- Responding to end-user support requests and providing technical assistance.- Planning system updates and upgrades in line with client requirements.- Performing regular maintenance and system checks to ensure operational continuity.### **Qualifications**- Bachelor's degree in Computer Engineering, Electronics Engineering, or a related field.- Hands-on experience with the installation and management of Dell and HP servers and storage systems.- Knowledge of hyper-converged systems, SAN, virtualization technologies, and virtual system management.- Proficiency in technical English, especially for understanding documentation.- Strong problem-solving and analytical thinking skills; effective communication and team collaboration abilities.###locations: İstanbul, Türkiyetime type: Full timeposted on: Posted 30+ Days AgoIt's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow, #J-18808-Ljbffr
    $70k-99k yearly est. 3d ago
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  • T2 Support Engineer

    Vantaca

    Systems administrator job in Wilmington, NC

    Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company - we're building the category-defining platform that will transform how an entire industry operates. Here's the reality of our trajectory: * Growing 100% year-over-year * Our AI product (HOAi) went from $0 to millions in months * Backed by Cove Hill Partners and JMI Private Equity * 6M+ doors on our platform, displacing legacy systems We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here. Overview As a Tier 2 Support Engineer, you will be part of a rapidly growing skilled team of individuals focused on continuously learning, improving processes, and solving problems. You will troubleshoot, diagnose, and triage the issues escalated to the Tier 2 Support Team, while providing an excellent customer experience. This engineer is responsible for identifying the root cause of issues and providing a mitigating solution where appropriate, as well as, triaging and escalating issues as necessary. Accountability Key Initiatives * Triage issues escalated to Tier 2 Support * Troubleshoot assigned and escalated issues * Resolve questions * Make code fixes to resolve issues Expectations for Success * 10 customer tickets solved per day * > = 80% First and Next Reply SLA Attainment * > = 92% CSAT Responsibilities * Work within the Support to automate and simplify processes to work smarter, not harder. * Take ownership of the issues escalated from Customer Support. * Triage and escalate issues to the CMP engineering Team Lead as necessary. * Collaborate with Product, Design, and Engineering Team to resolve issues escalated to CMP Engineering Support as necessary. * Troubleshoot C# code with Visual Studio's debugger. * Troubleshoot stored procedures within SSMS and resolve or escalate issues as appropriate. * Run SQL queries to provide clients with exported datasets via Excel or make necessary data adjustments to ensure the proper function of the CMP application and dependent platforms. * Work with fellow CMP Support Engineers to diagnose and identify code bugs. * Create, contribute to, or validate documentation on known bugs and processes to promote efficient issue resolution. Requirements * Minimum 2 years of experiences as a Support Engineer at a SaaS company. * Familiarity in C#, .NET, and SQL server. * Aptitude in navigating and troubleshooting in Visual Studio. * Strong critical thinking and troubleshooting skills. * Excellent communication skills and the ability to convey technical topics to a non-technical audience. * Customer support experience. Core Values * Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow. * Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together. * Accountability Starts with Me: Notices problems and takes personal action to solve them. * Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes. * Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success. Why You Should Join Our Team * Our eNPS is +68! (Google it, that is great). * Benefits: Medical, Dental, and Vision kick in day one. * Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year). * 401K with Company Match. * Remote Flexible - come to the office when needed. * Great parental leave benefits. * Named on Inc 5000 list of America's Fastest Growing Private Companies. * Named on Inc 5000 Vet 100 Private Companies list multiple years in a row. * Winner of Coastal Entrepreneur Award, Technology Category. * Active employee-led Culture Committee. * Ongoing industry and professional development trainings available to all employees. * Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community. * We're playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We're building something cool and people like it here. We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position. If you are selected for an interview you will receive an e-mail from someone on our recruiting team with *************** email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.
    $64k-83k yearly est. 52d ago
  • Collaborative Services Administrator & Developer

    Prosol 4.1company rating

    Systems administrator job in Jacksonville, NC

    II Marine Expeditionary Force Information Management Office (II MEF IMO) is responsible for providing support functions to execute the command section's and MEF's Information Management/Command and Control (IM/C2) mission. II MEF IMO provides mission critical technical services and, program of record systems support, where manpower and training plans do not presently develop certified Marines. These services and applications include: Global Command & Control System - Joint (GCCS-J), SharePoint Server and Farm administration, intricate SharePoint solution development, Cloud Computing development, Common Tactical Picture engineering, Chat services, Web Conferencing, Combat Operations Center (COC) Software Engineering, System Software configuration, Business Process Analysis in Information Technology, Tactical Service Oriented Architecture (TSOA) integration, Marine Expeditionary Unit (MEU) C2 Systems Analysis, Command Information Management Analysis; Technical Communication Services, IM/C2 System Cyber Analysis, local training of MOS 8055, and IM/C2 Service Management. This position may support long term TDY exercises over 30 days and may be deployable to support urgent operational needs. The candidate must have the ability to operate effectively under pressure adhering to the ProSol Core Values of Agility: rapid adaptation to the changing requirements and environment of our clients; Excellence: Service quality that exceeds the expectations of our clients; Integrity: Accountability and honesty-always doing the right thing; and Long-Term Commitment: Unquestioned loyalty and dedication to our clients, partners and employees. Responsibilities: * Supports warfighting processes providing virtual services for the MEF to create, organize, discuss, review, store and disseminate information in distributed operating environment. * Examples include: o Internet Relay Chat Protocol/ Extensible Messaging and Presence Protocol (IRCP/XMPP) o Chat Services, o APAN, o SharePoint, o CAS, o DCS, o Microsoft Teams on all assigned networks. * Manage the associated servers maintaining a high level of availability and ensuring all required Security Technical Implementation Guides (STIGS) are applied * Ensure all Information Assurance Vulnerability Alerts (IAVA) are applied as needed. Knowledge, Skills and Abilities: * Completing Service Requests in production and deployed environments. * Installing, configuring and upgrading CS server farms for MAGTF deployments. * Maintaining and upgrading CS production environment. * Managing CS system operations and services. * Configuring and establishing CS replication for deploying MAGTFS. * Backing up CS production and deployed data. * Install, configure, and maintain Structured Query Language (SQL) servers in production and deployed environments. * Create and execute CS redeployment plans for returning MAGTFs. * Install, configure, and maintain Storage Area Networks (SAN) in production and deployed environments. * Migrating or creating in a Cloud environment. Education & Experience: * 4+ year's server administration experience to include. * Tools skills. Microsoft Office products, PowerShell. * DOD 8140.01M IAT Level II (GSEC, CompTIA Security+, SCNP SSCP). * SQL Server * VMware Certified Advanced Professional 6 Certifications. Clearance: Secret Work environment: Work is primarily performed in an office. Typically, employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives. Workdays: Monday Through Friday Work Hours: Core hours: 8:00 am - 4:00 pm Travel: This position is Deployable Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Additional information: ProSol is an equal opportunity employer, all interested qualified applicants are encouraged to apply, EEO/D/M/V/F. ProSol welcomes and encourages diversity in the workforce. All your information will be kept confidential according to EEO guidelines.
    $32k-60k yearly est. 56d ago
  • System Administrator/Analyst

    Powerhouse Resources 3.8company rating

    Systems administrator job in Jacksonville, NC

    Provides experience and knowledge related to Naval Aviation Logistics Command Management Information System (NALCOMIS) applications and systems. Provides qualitative and quantitative analytical information to the government, allowing a continuous review of the management practices within the activity/department. Monitor, control, and apply the maintenance data system (MDS) or configuration management (CM) within the activity. Requirements 2 years minimum experience in Advanced Skills Management (ASM) system as coordinator Optimized Intermediate Maintenance Activity (OIMA) and Optimized Organizational Maintenance Activity (OOMA). A complete understanding of Naval Aviation Maintenance Program (NAMP) policies and procedures, accurate documentation procedures with meticulous attention to detail. Shall be proficient performing all operator, data entry, and retrieval functions. Configuration Management for Organizational and Intermediate Activities (C-555-0059) Aeronautical Technical Publications Library Management (C- 555-0007) NALCOMIS OOMA System Administrator (C-555-0049) Seven or more years' experience as Aviation Maintenance Administration/Aircraft Logs and Records Technician Five or more years' experience as System Administrator/ Analyst U.S. Navy Aviation Maintenance Administration (AZ) “A” School or equivalent
    $54k-70k yearly est. 60d+ ago
  • On-Call IT Field Technician - Wilmington, NC - Hiring Now

    Geeks On Site 3.1company rating

    Systems administrator job in Wilmington, NC

    On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly Auto-Apply 60d+ ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Systems administrator job in Jacksonville, NC

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $66k-97k yearly est. 9d ago
  • IT Field Support Technician_Wilmington

    Gr8Ttek, LLC

    Systems administrator job in Wilmington, NC

    Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR Jq1FjtsM0c
    $39k-67k yearly est. 4d ago
  • IT Field Support Technician_Wilmington

    Gr8Ttek

    Systems administrator job in Wilmington, NC

    Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit
    $39k-67k yearly est. Auto-Apply 3d ago
  • IT Tech Administrator

    Expresspros-Jacksonville, Nc

    Systems administrator job in Jacksonville, NC

    Job Description IT Technician (Microsoft Entra / Azure AD Experience) We are seeking a skilled and motivated IT Technician with hands-on experience in Microsoft Entra (formerly Azure Active Directory) to support, maintain, and secure our client's environment. The ideal candidate will provide technical support to users, manage identity and access systems, and assist with cloud and on-premises infrastructure. Key Responsibilities IT Support & Operations Provide first- and second-level technical support for hardware, software, and network issues Troubleshoot Windows devices, Microsoft 365 applications, and user connectivity problems Install, configure, and maintain desktops, laptops, printers, and peripherals Document issues, solutions, and procedures in the IT ticketing system Microsoft Entra (Azure AD) Manage users, groups, and devices in Microsoft Entra Configure and maintain user authentication, access policies, and permissions Support Single Sign-On (SSO) and Multi-Factor Authentication (MFA) Assist with device enrollment (Entra ID / Intune) and conditional access policies Monitor identity security and respond to access-related incidents Microsoft 365 & Cloud Services Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) Assist with user onboarding/offboarding and license management Collaborate with senior IT staff on cloud migrations and improvements Security & Compliance Follow IT security best practices and company policies Assist with patching, updates, and endpoint security Help maintain compliance with data protection and access control standards Required Skills & Qualifications Experience working as an IT Technician, Helpdesk Technician, or similar role Practical experience with Microsoft Entra (Azure AD) Strong knowledge of Windows 10/11 and basic networking concepts Familiarity with Microsoft 365 administration Ability to troubleshoot technical issues independently Good communication and customer service skills Preferred Qualifications Experience with Microsoft Intune / Endpoint Manager Basic knowledge of PowerShell Microsoft certifications (e.g., MS-900, AZ-900, SC-300) Experience in hybrid (on-prem + cloud) environments Soft Skills Strong problem-solving mindset Organized and detail-oriented Ability to explain technical issues to non-technical users Willingness to learn and adapt to new technologies Work Environment Full-time, Office (In-Person), M-F 8:30am to 5pm May require occasional after-hours support or system maintenance
    $66k-96k yearly est. 8d ago
  • Technical Product Systems Analyst

    Jpmorganchase 4.8company rating

    Systems administrator job in Wilmington, NC

    Intro Marketing Language Join us to shape innovative products and deliver impactful solutions that drive our business forward. Your expertise will help us create seamless experiences for our customers and partners. As a Technical Product Analyst Senior Associate in our Product team, you collaborate with stakeholders to turn business needs into technical solutions. You analyze systems, document requirements, and support product delivery from concept to launch. You play a key role in testing, data analysis, and process improvement. Together, we create products that make a difference for our customers and our business. Job Responsibilities Gather and document business and technical requirements with stakeholders. Analyze systems and processes to identify opportunities for improvement. Develop and maintain clear technical documentation and user guides. Perform data analysis and mapping to support system enhancements. Facilitate communication between technical teams and business partners. Design and execute test plans to validate system functionality. Create and manage product stories and milestones to ensure timely delivery. Collaborate with product, IT, and infrastructure teams to implement solutions. Coordinate and support user acceptance testing sessions. Build strong relationships through effective written and verbal communication. Manage product roadmap, releases, and dependencies to align with business goals. Required Qualifications, Capabilities, and Skills Experience in technical product analysis or a similar role. Strong understanding of business processes and technology. Proven ability to analyze systems and recommend improvements. Excellent analytical and problem-solving skills. Effective communicator with stakeholders at all levels. Experience with data analysis and system integrations. Skilled in creating technical documentation and user guides. Ability to design and execute test plans. Experience managing product stories, milestones, and releases. Collaborative team player with relationship-building skills. Familiarity with business modeling tools and methodologies. Preferred Qualifications, Capabilities, and Skills (Optional) Experience in the credit card industry or authorizations. Background in fraud risk management. Knowledge of TSYS technical platform. Experience with system conversions and co-brand partnerships. Business architecture experience. Experience at a direct competitor (e.g., Citi, Wells Fargo, Cap One). Advanced data analysis skills.
    $99k-120k yearly est. Auto-Apply 57d ago
  • Secret Linux Systems Engineer

    Insight Global

    Systems administrator job in Jacksonville, NC

    IG is looking for a linux engineer to join one of our clients in Camp Lejeune, North Carolina. In this role, the Linux Engineer provides subject matter expertise on the capabilities of Joint Live Virtual Constructive (JLVC) federate simulations and tools within the JLVC catalog to support specified training objectives. The position requires flexibility, as responsibilities may shift in response to business, customer, or contractual needs. Key duties include delivering expert guidance on JLVC tools, training BSC staff and end users on installation, initialization, user roles, and event participation, and conducting ongoing professional development to remain current on emerging JLVC capabilities and development roadmaps. The JLVC Capability Manager is also responsible for initializing and employing JLVC federate simulations, managing local simulation artifacts-such as parametric databases, enumeration tables, 3D models, and terrain-and ensuring alignment with Marine Corps Training and Education Command (TECOM) standards while accommodating unique local training requirements. Additional responsibilities include supporting the refinement of enterprise documentation related to JLVC capabilities and best practices, as well as assisting the Federation Manager in federating JLVC simulations and tools to meet training objectives. Compensation: $50/hr- $53/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start day 1 of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 5 years relevant experience with Bachelors in related field or 3 years relevant experience with Masters in related field or 0 years experience with PhD or Juris Doctorate in related field or High School Diploma or equivalent and 9 years relevant experience. - A current CompTIA Security + certification. - Must be familiar with Linux (command line) and Windows operating systems. - Must have technical leadership ability. - Must have excellent written and verbal communication skills and be comfortable communicating at various levels of the organization. This may involve lower level technical collaboration on issues with assigned engineers or high level explanation of issues and/or status updates with senior leadership - Must be familiar with MS Office - Active secret clearance - Knowledge of distributed simulation protocols such as High Level Architecture (HLA) and Distributed Interactive Simulation (DIS). - Familiarity with networking concepts, architectures, and protocols such as TCP/IP and UDP. - Experience with MS Visio software to produce technical architecture drawings. - Knowledge of Navy and Marine C4I tactical systems such as Link 16 and GCCS. - Bachelors in Computer Science or Computer Engineering.
    $50 hourly 1d ago
  • Technical Support Engineer 3

    Onto Innovation

    Systems administrator job in Wilmington, NC

    Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities * Develops and demonstrates expert proficiency in complex, non-routine maintenance and repair evolutions on various equipment as assigned. Proficiency will include both hardware and software disciplines. * Analyzes issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with equipment. * Analyzes error logs, determines root errors, translates into fishbone analysis. * Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. * Creates service bulletins to disseminate technical information worldwide concerning serious tool-related issues. * Provides written weekly updates pertaining to progress on current projects to Technical Support Manager. * Develops relevant action plans to specific technical issues. * Develops 8D reports for customer communication, works with factory to close analysis. * Works in conjunction with service manager to identify local team's skill-set, gaps, develops and executes training plans. * Proactively provide feedback to the engineering and manufacturing departments concerning tool quality, reliability and service ability issues. * Proactively analyzes install base performance, identifies trends, tool quality issues, reliability and service ability issues communicates factual assessments to factory, makes recommendations for improvements. * Takes ownership of escalations, becomes key point of contact and communicator to customer and factory personnel until problems are resolved, follows through with corrective actions to ensure quality closure of technical issues. * Supports customer installations, upgrades and training upon request. * Works with engineering and team on new system developments. * Demonstrates continuous self-development to gain high level of system(s) technical knowledge. Challenges: * Interacting with customers and field service engineers who speak different languages. * Must be willing to travel 75%, including both domestic and international travel Qualifications Requires a Bachelors degree in electrical, electronic or mechanical engineering, optical engineering, physics or a related field and a minimum of 5 year experience maintaining, installing and/or repairing for lithography tools (steppers, scanners) or comparable high-technology equipment or an equivalent combination of education and experience. A BS degree is preferred Why Join Onto Innovation? At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized. Compensation & Growth * Base Salary Range: $77,840.00 - $116,760.00, offered in good faith and based on experience, location, and qualifications. * Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success. Empowering Every Voice to Shape the Future: Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team. Important Note on Export Compliance For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).
    $77.8k-116.8k yearly Auto-Apply 8d ago
  • Lead Engineer - Systems Engineering

    GE Vernova

    Systems administrator job in Wilmington, NC

    SummaryWork on I&C Systems team with a focus on work planning, technical approach, design assurance, and execution excellence from ITO thru OTR on new build and modernization projects.Job Description Essential Responsibilities Lead integrated approaches and solutions across the diverse plant disciplines or specialties of Instrumentation, Control, DCS, HFE, Simulation and Electrical. Coordinate across matrixed Engineering teams to develop I&C system architecture, analyze plant system requirements, operations and maintenance goals, equipment selection, phased implementations, develop list of clarifications and exceptions, prepare proposals with scope, conformance matrix and risk scorecard, work plans, cost estimates, and schedules. Support business and product line leaders in ITO commercial risk review process, marketing initiatives, bid proposals, RFQ evaluation, and technical recommendations. Lead preparation of high thru low work planning, scheduling, and resource loading across lifecycle phases of Engineer-Procure-Construct or new product introduction using the applicable practices, guides, and tools. Support project engineering or manager with understanding execution metric and status, issues, risks, mitigation or recovering plans, and be extremely proactive to identify changes in scope. Drive compliance utilizing scope, level 5 work plan, budget, overall schedule, applicable design processes, and discipline specific practices and tools including design and technical reviews. Lead “day-to-day” operations and follow-up to ensure deliverables are produced and commitments met on-spec., on-budget, and on-schedule. Collaborate proactively and inclusively for overall team across other engineering disciplines to support integrated plant design objectives. Collaborate with project management, project engineering, support functions, and others to drive project completion. Identify, confirm, document, and lead resolution of technical, risk, other emergent issues. Provide technical oversight and mentorship to ensure system designs and deliverables comply with requirements throughout design release to manufacturing or supplier including production, validation, installation, and commission tests. Champion conformance with regulations and guides, standard review plans, branch technical positions, interim staff guidance, information notices and summaries, bulletins, orders, applicable nuclear guidance, and industry standards. Remain current on nuclear regulatory issues and system, component, and equipment product knowledge. Use variety of tools for requirements, design, change, configuration, and document management. Support simplification, continuous process improvement, and cost-out. Required Qualifications Bachelor of Science in Engineering, Physics, Chemistry, Computer Science, or Mathematics or equivalent 4-year technical degree. Minimum 5 years of experience in heavy industrial, thermal power, or nuclear industry working in plant instrumentation application, control and monitoring system design, digital control system (DCS), networking, and data communications architecture definition including requisition engineering, implementation, test, installation, and commissioning. Eligibility Requirements Relocation to Wilmington, NC is required. This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government. Desired Qualifications Experience in nuclear analog and digital instrumentation, control, monitoring, electric power system and field engineering with working knowledge in safety-related, significant to safety, and non-safety-related systems, hardware, software, theory of operation, instrument set point and calibration methodologies, equipment environmental and seismic testing and qualification. Experience in US and international nuclear regulatory affairs, licensing, laws, rules, regulations, guidance, etc. applicable to power and test reactors. Competency in industry standards IEEE, IEC, and quality standards. Clear thinker, detail oriented, insightful, quantitative, balanced, and a results-oriented analyst and leader. Self-starter with energy, positive “Can-Do” attitude and inclusive style - Proven track record of delivering commitments on specification, on budget, and on schedule. Strong verbal communication, as well as facilitation and presentation skills for technical and business audiences - Able to communicate openly, calmly, and crisply in stressful situations. Solid technical writing skills with focus on requirements and design documents. #LI-BB1 This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes For candidates applying to a U.S. based position, the pay range for this position is between $85,600.00 and $164,000.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on December 30, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
    $85.6k-164k yearly Auto-Apply 18d ago
  • Computer Systems Analyst II

    Alutiiq LLC 4.7company rating

    Systems administrator job in Havelock, NC

    Red Peak Technical Services, LLC a subsidiary of Alutiiq, LLC has an opportunity for a Comuter Systems Analyst II. The Computer Systems Analyst II will provide government site Technical Publications/Data Management support onboard MCAS Cherry Point NC for the H-60 program in the evaluation, coordination, preparation and delivery of technical publications, changes, and revisions. This position will be provided a government NMCI asset and software in order to support the task order requirements. * Computer Systems Analyst II will provide government site Technical Publications/Data Management support for the H-60 program in the evaluation, coordination, preparation and delivery of technical publications, changes, and revisions. * This position will be provided a government NMCI asset and software in order to support the task order requirements. * Duties will include but not limited to: * Collecting, compiling, organizing and interpreting technical data related to H-60 program. Construct, verify the content, and manage the master technical data package * for an assigned weapons system and all its peculiar components. Maintain master data packages/records in a manner which will facilitate accurate and expedient publication * updates and revisions. * Research and analyze Technical Manual Source Data Records (TMSDR) Technical Directives (TD), Local Engineering Specifications (LES), Local Process Specifications * (LPS), Temporary Engineering Instructions (TEI), Design Change Notices (DCN), technical instructions and, and others to determine if the master data package must be * modified. * Support the H-60 program in the preparation and delivery of technical publications, changes and revisions. Including the development and "quick turnaround" of draft Type B IRAC packages as required; turnaround time to meet NATEC policy including PDF updates to NATEC compliant postings. * Assist in reviewing, approving and submitting final publications to the Defense Automated Printing Service Office and NATEC website. * Assist in reviewing Interim Rapid Action Changes (IRACs) and Electronic Rapid Action Changes (ERACs) to identify and correct technical publication problems. Payrate:$27.63 Hourly REQUIRED QUALIFICATIONS AND EXPERIENCE: * Requires a high school diploma or equivalent. * Requires one (1) year of general editorial experience which requires proficiency in punctuation, spelling, and English grammar and rules. * Requires two (2) years of specialized experience in editing military manuals and specifications. Requires experience with computer applications as they are used in automated publishing and information retrieval. * Must be able to obtain and maintain a CAC * Must be an US Citizen Knowledge and experience with the following is preferred: * Proficient in MS Word and Excel * Knowledge and experience in PTC Arbortext * Technical publication, MIL-STD-3001, S1000D IETM, and CSDB experience in particular to NAVAIR standards * H-60 specific experience * Military experience using technical publications and IETMs * CTPL experience * Writing, editing, or quality assurance of technical documentation experience using MS Excel, MS Word, and PTC Arbortext * Strong attention to detail Afognak Native Corporation and Afognak's direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates are equal opportunity employers that do not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state or local laws (collectively, "Protected Status"). The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law. Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Positions covered by the McNamara O'Hara Service Contract Act (SCA), Davis-Bacon Act (DBA), or a Collective Bargaining Agreement (CBA), or Fair Labor Standards Act (FLSA) will comply with the statute or CBA requirements as well as other client-customer contract requirements (all benefits are subject to eligibility requirements). For more information, please visit our Company's Career page.
    $27.6 hourly 37d ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Systems administrator job in New Bern, NC

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $67k-98k yearly est. 9d ago
  • On-Call IT Field Technician - Wilmington, NC - Hiring Now

    Geeks On Site 3.1company rating

    Systems administrator job in Wilmington, NC

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
    $36k-59k yearly est. 10d ago
  • Technical Support Engineer 3

    Onto Innovation

    Systems administrator job in Wilmington, NC

    Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities Develops and demonstrates expert proficiency in complex, non-routine maintenance and repair evolutions on various equipment as assigned. Proficiency will include both hardware and software disciplines. Analyzes issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with equipment. Analyzes error logs, determines root errors, translates into fishbone analysis. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Creates service bulletins to disseminate technical information worldwide concerning serious tool-related issues. Provides written weekly updates pertaining to progress on current projects to Technical Support Manager. Develops relevant action plans to specific technical issues. Develops 8D reports for customer communication, works with factory to close analysis. Works in conjunction with service manager to identify local team's skill-set, gaps, develops and executes training plans. Proactively provide feedback to the engineering and manufacturing departments concerning tool quality, reliability and service ability issues. Proactively analyzes install base performance, identifies trends, tool quality issues, reliability and service ability issues communicates factual assessments to factory, makes recommendations for improvements. Takes ownership of escalations, becomes key point of contact and communicator to customer and factory personnel until problems are resolved, follows through with corrective actions to ensure quality closure of technical issues. Supports customer installations, upgrades and training upon request. Works with engineering and team on new system developments. Demonstrates continuous self-development to gain high level of system(s) technical knowledge. Challenges: Interacting with customers and field service engineers who speak different languages. Must be willing to travel 75%, including both domestic and international travel Qualifications Requires a Bachelors degree in electrical, electronic or mechanical engineering, optical engineering, physics or a related field and a minimum of 5 year experience maintaining, installing and/or repairing for lithography tools (steppers, scanners) or comparable high-technology equipment or an equivalent combination of education and experience. A BS degree is preferred Why Join Onto Innovation? At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized. Compensation & Growth • Base Salary Range: $77,840.00 - $116,760.00, offered in good faith and based on experience, location, and qualifications. Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success. Empowering Every Voice to Shape the Future: Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team. Important Note on Export Compliance For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).
    $77.8k-116.8k yearly 5d ago
  • Lead Technical Support Engineer

    Vantaca

    Systems administrator job in Wilmington, NC

    HOAi is the fastest-growing company revolutionizing the community association management industry. Our AI workforce platform integrates machine learning technology to streamline labor-heavy processes, eliminating inefficiencies and driving scalability. With rapid growth in the AI space, we are pushing boundaries to redefine industry standards. HOAi Agents go beyond traditional AI by proactively executing complex, multi-step processes with human-like reasoning-working autonomously, 24/7, across your entire operation. This transformation optimizes labor costs, enables growth without additional hires, and ensures faster, higher-quality service for residents and board members. Overview The Technical Support Engineer at HOAi serves as the critical technical bridge between customers, Forward Deployment Engineers, and the core engineering team. This role exists to absorb and resolve technical escalations, diagnose complex issues before they cascade into customer-visible incidents, and build the knowledge base and tooling that enables scalable, high-quality support. You'll own the full lifecycle of technical issues-from rapid diagnosis through resolution, documentation, and prevention-while protecting engineering team velocity by handling what would otherwise be constant context switches and interruptions. The ideal candidate combines strong debugging skills with excellent communication abilities and an ownership mindset focused on finding, fixing, documenting, and preventing issues. Accountability Key Initiatives * Issue Resolution Ownership: Be the single-threaded owner for customer-reported technical issues, ensuring timely, thorough, and accurate troubleshooting across HOAi's AI automation platform * Diagnosis & Prevention: Quickly diagnose API/integration breaks, data mismatches, and agent performance anomalies before they cascade into customer-visible incidents * Development Protection: Absorb technical escalations from Customer Experience team, freeing Product & Engineering team to focus on roadmap work * Knowledge Base Development: Maintain living documentation (playbooks, runbooks, step-by-step guides) that deflects repeat tickets, enabling self-service * Proactive Monitoring: Implement synthetic checks and environment health dashboards for Voice/Agents to catch failures pre-go-live * Trend Analysis & Product Feedback: Turn support patterns into prioritized bugs and roadmap improvements with quantified impact, clean repros, and logs Success Metrics * Recover of PDE/CX time from interrupts, measured by reduced escalation volume to core engineering * Reduce MTTR for Tier 1 incidents via single-threaded ownership, better repros, and prebuilt playbooks * Improve customer NPS scores through faster resolution times * Measurable reduction in repeat tickets through knowledgebase, tooling and environment guardrails * Meet or exceed established response and resolution SLAs across priority levels * Identify and resolve issues before customer impact, measured by reduced reactive ticket volume Responsibilities Technical Issue Resolution * Troubleshoot C# code using debugger tools to identify and resolve bugs * Debug stored procedures within SQL Server Management Studio (SSMS) and resolve or escalate as appropriate * Investigate complex technical challenges including API failures, integration breaks, webhook issues, and authentication problems * Determine root cause through systematic debugging and diagnostic analysis * Implement fixes for simple issues directly; escalate complex issues with comprehensive context * Validate fixes in staging/test environments before customer deployment Agent Platform Support * Diagnose and resolve issues specific to HOAi's agentic platform including AP/AR automations and homeowner support workflows * Troubleshoot HOAi Voice real-time agent issues including ASR/TTS problems and telephony integration challenges * Understand LLM/agent telemetry basics to identify performance anomalies and quality issues * Debug agent routing logic, context handling, and decision-making problems * Work with ERP integrations and data mapping issues * Monitor agent performance metrics and identify degradation before customer impact Cross-Functional Collaboration * Collaborate closely with Customer Experience, Product and Engineering teams to translate customer pain points into technical solutions * Escalate critical issues with complete context (logs, repros, customer impact) to appropriate teams * Participate in sprint planning to represent support perspective on upcoming releases Process Development & SLA Management * Monitor and improve SLAs for different priority levels and issue types * Create escalation criteria and clear handoff procedures * Track and report on SLA compliance and identify improvement opportunities * Analyze support trends to identify recurring issues and systemic problems * Quantify impact of common issues (frequency, customer count, revenue at risk) * Provide detailed feedback to Product and Engineering with prioritized improvement suggestions * Track bugs from customer report through engineering fix to deployment * Measure effectiveness of product changes in reducing support volume * Identify opportunities for product enhancements that would eliminate entire categories of issues Continuous Improvement * Work within Engineering to automate and simplify support processes * Build internal tools and scripts that accelerate diagnosis and resolution * Identify opportunities to deflect tickets through better product design or documentation * Stay current on platform updates, AI developments, and new HOAi features * Share learnings across the support team to elevate overall technical capability * Participate in engineering team meetings and code reviews when relevant Qualifications Required Experience * 2-4+ years hands-on experience with C#/.NET development and debugging * Writing queries, stored procedures, performance tuning, and data analysis in SSMS * Navigating codebases, using debugger, troubleshooting runtime issues * Using tools for API debugging to test and troubleshoot APIs * Parsing application logs to identify root causes and error patterns * Previous experience owning customer-facing technical issue resolution Preferred Experience * Working with webhooks, auth flows, and data synchronization * Property management software knowledge * Basic understanding of agent systems, prompts, and model behavior * Scripting/automation skills * Understanding of CI/CD, deployment processes, and cloud infrastructure * Following or defining incident response procedures Skills & Competencies * Systematic approach to debugging complex technical issues * Ability to convey technical topics clearly to non-technical audiences * Juggling multiple priorities and working independently * Asking the right questions to get to root cause quickly * Thorough in investigation, documentation, and validation * Understanding customer frustration and maintaining professionalism under pressure * Creating clear, concise documentation that others can actually use * Working effectively across teams with different priorities * Quickly ramping up on new technologies and product features Mindset & Approach * Extreme ownership: Takes full responsibility for outcomes, not just inputs * Customer-focused: Balancing customer urgency with thorough resolution * Data-driven: Makes decisions based on metrics and evidence * Continuous learner: Stays current with evolving technologies and best practices * Quality-focused: Builds systems that are reliable, maintainable, and elegant * Velocity-minded: Balances speed with quality; ships and iterates The HOAi Way * Shoot for Impossible and Make it Happen: Sets audacious goals that others might see as unreachable and breaks them into actionable steps. Relentlessly perseveres through obstacles with resourcefulness and determination, turning ambitious vision into tangible results. * Radical Candor Leads to Humble Excellence: Gives and receives direct, honest feedback with genuine care for others' growth. Stays open-minded on the path to continuous improvement, recognizing that the best outcomes come from carrying no ego. * Hire and Develop the Best Talent: Actively seeks exceptional people who raise the bar and invests deeply in their growth. Creates opportunities for team members to stretch their capabilities, providing coaching and support that helps them reach their full potential. Why You Should Join Our Team * Our eNPS is +68! (Google it, that is great). * Benefits: Medical, Dental, and Vision kick in day one. * Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year). * 401K with Company Match. * Remote Flexible - come to the office when needed. * Great parental leave benefits. * Named on Inc 5000 list of America's Fastest Growing Private Companies. * Named on Inc 5000 Vet 100 Private Companies list multiple years in a row. * Winner of Coastal Entrepreneur Award, Technology Category. * Active employee-led Culture Committee. * Ongoing industry and professional development trainings available to all employees. * Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community. * We're playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We're building something cool and people like it here. We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position. If you are selected for an interview you will receive an e-mail from someone on our recruiting team with *************** email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.
    $60k-86k yearly est. 3d ago
  • Computer Systems Analyst II

    Alutiiq 4.7company rating

    Systems administrator job in Havelock, NC

    Red Peak Technical Services, LLC a subsidiary of Alutiiq, LLC has an opportunity for a Comuter Systems Analyst II. The Computer Systems Analyst II will provide government site Technical Publications/Data Management support onboard MCAS Cherry Point NC for the H-60 program in the evaluation, coordination, preparation and delivery of technical publications, changes, and revisions. This position will be provided a government NMCI asset and software in order to support the task order requirements. Computer Systems Analyst II will provide government site Technical Publications/Data Management support for the H-60 program in the evaluation, coordination, preparation and delivery of technical publications, changes, and revisions. This position will be provided a government NMCI asset and software in order to support the task order requirements. Duties will include but not limited to: Collecting, compiling, organizing and interpreting technical data related to H-60 program. Construct, verify the content, and manage the master technical data package for an assigned weapons system and all its peculiar components. Maintain master data packages/records in a manner which will facilitate accurate and expedient publication updates and revisions. Research and analyze Technical Manual Source Data Records (TMSDR) Technical Directives (TD), Local Engineering Specifications (LES), Local Process Specifications (LPS), Temporary Engineering Instructions (TEI), Design Change Notices (DCN), technical instructions and, and others to determine if the master data package must be modified. Support the H-60 program in the preparation and delivery of technical publications, changes and revisions. Including the development and “quick turnaround” of draft Type B IRAC packages as required; turnaround time to meet NATEC policy including PDF updates to NATEC compliant postings. Assist in reviewing, approving and submitting final publications to the Defense Automated Printing Service Office and NATEC website. Assist in reviewing Interim Rapid Action Changes (IRACs) and Electronic Rapid Action Changes (ERACs) to identify and correct technical publication problems. Payrate:$27.63 Hourly Requirements Requires a high school diploma or equivalent. Requires one (1) year of general editorial experience which requires proficiency in punctuation, spelling, and English grammar and rules. Requires two (2) years of specialized experience in editing military manuals and specifications. Requires experience with computer applications as they are used in automated publishing and information retrieval. Must be able to obtain and maintain a CAC Must be an US Citizen Knowledge and experience with the following is preferred: Proficient in MS Word and Excel Knowledge and experience in PTC Arbortext Technical publication, MIL-STD-3001, S1000D IETM, and CSDB experience in particular to NAVAIR standards H-60 specific experience Military experience using technical publications and IETMs CTPL experience Writing, editing, or quality assurance of technical documentation experience using MS Excel, MS Word, and PTC Arbortext Strong attention to detail
    $27.6 hourly 35d ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Systems administrator job in Wilmington, NC

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $65k-95k yearly est. 18d ago

Learn more about systems administrator jobs

How much does a systems administrator earn in Jacksonville, NC?

The average systems administrator in Jacksonville, NC earns between $57,000 and $95,000 annually. This compares to the national average systems administrator range of $59,000 to $100,000.

Average systems administrator salary in Jacksonville, NC

$73,000

What are the biggest employers of Systems Administrators in Jacksonville, NC?

The biggest employers of Systems Administrators in Jacksonville, NC are:
  1. Booz Allen Hamilton
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