System Administrator I (Help Desk)
Systems administrator job in Covington, LA
The System Administrator I will provide support for user desktops as well as minor administration tasks with company servers and specialized appliances. Supervisory Responsibilities: None Duties/Responsibilities: providing hands-on technical support and deployments.
* Deploy and image desktop/laptop systems at scale using KACE SDA or similar imaging tools, ensuring consistent Windows 11 configurations across the organization
* Provide in-person hardware troubleshooting and repairs including component replacement, upgrades, and diagnostics
* Troubleshoot hardware and software issues on end-user systems, providing timely hands-on resolution for daily support requests
* Manage physical IT asset inventory, tagging, and tracking for all distributed hardware
* Perform onsite user workstation setups, moves, and technology refreshes
* Create, modify, and maintain user accounts across Active Directory, Azure AD/Entra ID, and other managed systems
* Develop and maintain automation scripts and workflows to streamline repetitive deployment and configuration tasks
* Document technical procedures, create knowledge base articles, and maintain accurate ticket records
* Perform data backup and restoration for user profiles and critical files
* Collaborate directly with end users and security teams to assess computing requirements and ensure systems meet business needs
* Respond to walk-up support requests and maintain IT support area availability
Skills and Competencies:
* Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management with a strong focus on customer service
* Strong documentation skills with ability to create clear, detailed KB articles and ticket notes
* Ability to meet multiple deadlines in a fast-paced environment
* Ability to effectively manage time and prioritize tasks
* Strong problem-solving skills
* Hands-on experience with Azure AD/Entra ID user management (password resets, account provisioning, group memberships)
* Mobile Device Management (MDM) experience with Intune, or similar platforms for device enrollment, policy deployment, and trouble shooting
* Proficient with Windows 11
* Mobile device support (iOS and Android)
* Basic Active Directory concepts and user object management
* Experience with ticketing systems
* Hardware troubleshooting (laptops, desktops, peripherals)
* Microsoft 365 administration (user licensing, mailbox management, Teams support)
Education, Experience, and Licenses/Certifications:
* High School diploma or GED-equivalent
* Associate's or Bachelor's degree in computer science, Information Technology, System Administration, or closely related field, or equivalent experience required
* Up to 2 years of system administration and network administration experience
* Experience with Windows 11
* Experience with Microsoft Office applications
* Familiarity with Group Policy and Intune policy
Physical Requirements:
* Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
* Ability to operate the equipment used for the job
* Ability to lift 30 pounds at times
* May be required to work unpredictable hours in emergencies
* Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job
Marginal Functions:
A review of this may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities. This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position. The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.
Cultural Exchange Pavilion Administrator
Systems administrator job in New Orleans, LA
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FULL TIME: January 5 to May 15, 2026
PART TIME: May 16 to May 29, 2026
The Cultural Exchange Pavilion (CEP) celebrates global traditions through exhibits, demonstrations, and performances at the New Orleans Jazz & Heritage Festival. The CEP Administrator supports the CEP Coordinator in planning, organizing, and executing all aspects of the Pavilion, from artist engagement to exhibit setup. This role requires strong organizational skills, creativity, and the ability to thrive in a fast-paced, multicultural environment.
ESSENTIAL FUNTIONS:
Planning & Coordination
Collaborate with the CEP Coordinator and consultants on all aspects of Pavilion planning.
Assist with budgeting, staffing, and scheduling.
Support office operations (phones, mail, filing systems, etc.).
Coordinate CEP volunteers with the Festival's Volunteer Coordinator.
Supervise event assistants, production assistants, and temporary staff as needed.
Artist & Program Support
Help identify artists, demonstrations, installations, and exhibits.
Manage artist contracts and visa documentation (when applicable).
Communicate with participating artists regarding logistics, site needs, visa interviews, travel, and promotional materials.
Design & Presentation
Assist in developing decor concepts for the Pavilion and performance/demonstration tents.
Create visual proposals/lookbooks using Photoshop and collaborate with the Art Department.
Serve as liaison between artists, designers, producers, and staff.
Exhibits & Materials
Oversee procurement, care, and return of exhibit materials, including contracts, insurance, shipping, and inventory.
Ensure smooth setup and takedown of exhibits and displays.
Communications & Reporting
Draft copy for promotional materials, including website, program book, and exhibit signage.
Help prepare reports for leadership and committee review.
Ensure all external communications are shared with the CEP Coordinator.
Administration & Finance
Process budgets, expenditures, and procurement using Festival procedures.
Assist with credentials, passes, and participant packets for Pavilion staff, exhibitors, and VIPs.
Other
Adhere to HR policies, including reporting absences and maintaining confidentiality.
Submit all Festival-related documents and intellectual property at year's end.
Complete required trainings, feedback forms, and final reports.
REQUIREMENTS
Experience working in multicultural or international settings.
Proficiency with Photoshop/graphic design tools.
Background in producing cultural or arts exhibits.
Strong organizational, communication, and interpersonal skills.
Ability to work independently and under pressure in busy production settings.
Proficiency in Microsoft Office (Word, Excel).
PREFERRED SKILLS
Bilingual in English and Spanish (native Spanish speakers strongly encouraged).
Bachelor's degree (or equivalent experience).
Knowledge of New Orleans and Louisiana culture.
Experience in stage production and/or event design.
Ability to commit to seasonal work year after year.
Gateway Engineering & Support Engineer
Systems administrator job in Covington, LA
Who we are:
Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives - from any location - for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar's cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.
What we offer:
Work/Life Balance: Paid Time Off, Paid Holidays
Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program
Job Summary:
The GES personnel provide advanced technical and project support for Globalstar's Gateway Systems. They interface with all technical departments to provide project, troubleshooting, and repair support, primarily focused on supporting Gateways during incidents and downtimes. All staff in the GES department are dedicated to maintaining system uptime and preserving all elements of the Service Level Agreements (SLA).
Supervisory Responsibilities:
None
Duties/Responsibilities:
Work with overlapping departments including engineering technical support, reliability engineering department, and operations to analyze collected operational data with the goal of improving overall network performance.
Collect data and perform validations and verification on existing and new systems to define/refine requirements and thresholds for system performance improvements.
Operational software and product test support.
Take ownership of projects, identify and create new processes to optimize network performance.
Conduct proactive system performance analysis (tracking and monitoring) to ensure all platforms are performing nominally.
Cross train others in the department, accept cross training from others in the department.
Provide training on all duties to other departments.
Diligently work to resolve all assigned tickets.
Help to create and maintain operational documentation including solutions documents, technical bulletins, and recommended Operations and Maintenance procedures.
Provide technical support and assistance to Operations personnel in fault diagnosis, troubleshooting and repair of all operational equipment.
Support SMEs by providing insight based on lessons learned during work on operational tickets.
Skills and Competencies:
Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management
Ability to work under pressure within deadlines
Ability to continuously learn and upgrade technical skills and understanding
Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments, levels of management, and technical/engineering personnel
Language skills in addition to English, preferred
Education, Experience, and Licenses/Certifications:
Degree from an accredited engineering program (i.e., mechanical, electrical, aerospace)
A minimum of 5 year's experience preferred with applicable skills/competencies
Strong and proven ability to logically analyze, summarize and solve issues, then verifying and documenting solutions in complex technical environments
Possess a clear understanding of satellite-based communication
Must have strong knowledge of Networking Concepts, Security practices, and Satellite Base Stations
Experience preferred with automated scripting in any language, Power BI, AWS, Grafana, JIRA
Preferred -
Significant experience with large technical projects
Experience in applicable satellite communications industry or military experience working with wireless communications networks
Additional industry (Satellite, Data, RF, Communications, Operations) training and/or certifications
RF analysis/measurement experience
Familiarity with Linux based OS, data collection and presentation software
Familiar with AWS data tools (S3, Kinesis, Kinesis Analytics, etc)
Experience with Power BI
A clear understanding of datasets for wireless communication systemsâ¯
Procedural writing skills and experience an asset
Physical Requirements:
Willingness and ability to travel domestically and internationally for short-, medium-, and long-term assignments; valid passport required
Willingness and ability to work after regularly scheduled hours as needed
Willingness and ability for a shared on-call schedule
Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
Ability to lift 15 pounds at times
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job
Marginal Functions:
A review of this may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities. This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position. The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.
System Administrator (Windows)
Systems administrator job in New Orleans, LA
Overview/ Job Responsibilities
Elevate Your Career and Community with Sev1Tech
Join a Legacy of Innovation. Sev1Tech isn't just a tech company; we're a force for positive change in New Orleans and beyond. Built on the strong foundation of Geocent's 30-year legacy, we're combining cutting-edge technology with a deep-rooted commitment to our community.
Your Growth, Our Community. As a member of our expanding NOLA-based team, you'll be at the heart of our mission to support Navy programs like NSIPS. We're investing in our people and our city, creating a dynamic environment where your career thrives alongside our community's growth.
Experience the Sev1Tech Difference:
Shape the Future: Be part of a team driving innovation for Federal, State, Local, and Commercial clients.
Make an Impact: Contribute to projects that enhance our community and beyond.
Accelerate Your Career: Benefit from our commitment to employee development and advancement.
Join a Supportive Culture: Collaborate with passionate colleagues who share your dedication.
Ready to elevate your career while making a difference? Join us at Sev1Tech!
Sev1Tech is seeking a System Administrator (Windows) who will work with a team to support the sustainment of ashore and afloat versions of NSIPS.
Minimum Qualifications
Bachelor's degree (or 4 years of additional relevant experience may be considered).
Minimum 4 years Windows Systems Administration experience
Ability to juggle and prioritize multiple tasks within a collaborative team environment
Demonstrates flexibility and willingness to do what it takes to get the job done
Demonstrated ability to communicate effectively both verbally and writing
Must be a self-starter, strong leader, and have the ability to work independently with little supervision
Must have DOD Secret level clearance to start; U.S. Citizen required only for Federal Clearance Requirement.
About Sev1Tech LLC
Welcome to Sev1Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.
At Sev1Tech, our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve.
Join the Sev1Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.
Ready to take the next step? Apply directly through our website: Sev1Tech Careers and use the hashtag #join Sev1Tech to connect with us on social media!
For any additional questions or to submit referrals, feel free to reach out to ***********************.
Auto-ApplySenior Contract Support
Systems administrator job in New Orleans, LA
Job DescriptionDescription:
The Senior Contract Support Specialist delivers advanced acquisition expertise on complex and high-value contracts and provides technical leadership and mentorship to junior staff.
Requirements:
Manage complex pre- and post-award procurements including construction, A&E, and service contracts.
Conduct cost/price analysis and draft comprehensive contractual documentation.
Provide strategic acquisition advice to COs and program managers.
Mentor entry- and mid-level specialists in FAR/VAAR application.
Refine evaluation criteria and lead source selection efforts.
Collaborate with multiple sites and service lines to standardize procurement processes.
Qualifications
Education: Bachelor's degree or 24 semester hours in business-related fields.
Certifications: FAC-C (Level II/III or Professional) or DAWIA Level III preferred.
Experience: At least five (5) years of federal contracting experience within the past seven (7) years.
Specialized Experience Preferred: Construction/A&E, Complex Services, or Leasing.
DJS Financial Services is an Equal Opportunity Employer and values diversity at all levels of the organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information, or veteran status. Pay is determined based on experience, education, and geographic market conditions in compliance with federal and state transparency requirements.
Service Administrator (Part Time or Full Time)
Systems administrator job in Metairie, LA
Company DescriptionSince 1994, Southern Scales and Controls, Inc. has provided quality weighing systems as well as calibration, maintenance and emergency services. With over 100 years of combined experience in the industry, we are equipped to solve any weighing application. Locally owned and operated by two generations of the same family, our goal is to service our customers beyond their expectations. In today's changing economy, attention to detail and customer service that truly cares and reacts to your requirements is our focus.
Southern Scales and Controls, Inc. is specially equipped to help our customers every step of the way, from ordering to installation. We supply industrial, food processing, retail and laboratory weighing equipment along with peripheral devices and supplies.
We employ a staff of technicians available for scale installation, maintenance and calibration to ensure the proper functioning of scale or weight measurement device for years to come. As members of the International Society of Weighing & Measurement, Southern Scales & Controls keeps up with rapidly changing technology as well as changes in regulations administered by the National Institute of Standards & Technology.
Job Description
This position entails the communication and coordination of customer activities including jobs dispatching, sales and service scheduling, quoting, invoicing, troubleshooting, and coordination. Attention to detail, effective organization capability, and expert customer communication skills are mandatory. Ability to interact with multiple manager and service technicians is required. Key duties include:
Duties and Responsibilities
1. Implement and manage company's service dispatch system.
2. Answer incoming calls and process/log all messages (phone calls, walking ins, interoffice)
3. Respond to Sales/Rentals inquiries including documenting the specific requirements of the customer and the creation/processing of quotes with the assistance of service or sales personnel.
4. Respond to and process all Service Rentals inquiries including documenting the specific requirements of the customer and the creation/processing of quotes & dispatches with the assistance of service leadership personnel
5. Create & Process Invoices using QuickBooks and/or dESCO Software. Log any follow-up sales/service notes and ensure they are completed by appropriate personnel.
6. Process paperwork from delivery, sales and service verifying completeness and accuracy, and then correctly file in proper location.
7. Process Requisitions and Purchase Orders verifying accuracy & completeness. Follow-up and maintain orders and all adjustments.
8. Work Accounts Receivables past due accounts and call all late pays at a minimum on a weekly basis.
9. Always maintain accurately customer contact information, ship to, bill to addresses, email and phone contacts in QuickBooks and dESCO.
10. Receive all deliveries and customer repair “drop-off”. Verify equipment receipt and forward to accounting & service for processing. Log all receiving's.
11. Assist Service Manager with Schedule & Dispatch Preparation. Ensure all customers are called prior to sending technician on route.
12. Create and manage tracker for all Planned Inspections (PI). Ensure no inspections are missed. Coordinate & Assist Service Manager in scheduling and dispatch.
13. Complete Job Requests for all jobs and group by priority/area
14. Respond to and prioritize all Rush services and Service calls
15. Schedule all delivery/installs
16. Oversee shipping and receiving and maintain that area
17. Maintain status of all Shop repairs in both repair file and status board. Ensure all repairs are completed and returned to customer within 5 business days (GOAL)
18. Create schedule/program for renewal of technician license/safety & weight calibrations. Ensure no expirations occur.
19. Create, update, send and archive customer certificates of calibration. Ensure that we never miss an inspection and that all certificates are delivered to customer within 72 hours of service.
20. Create & maintain schedule for maintenance of all trucks
21. Maintain catalogs and ensure we have current versions, and current price lists.
22. Maintain and conduct cleanup of office on a daily and weekly basis
23. Other miscellaneous office assistance including sales and marketing activities
Qualifications
• Is able to effectively utilize dESCO and QuickBooks - Previous dispatcher experience desired.
• Excellent with all MS Office Tools (Excel, Word, PowerPoint, Outlook, etc.)
• Excellent documentation skills
• Excellent organization and time management abilities
• Excellent customer service and communication skills (verbal and written)
Additional Information
Required Education and Skills
Military veterans requested to apply.
Associates or Bachelor's Degree, preferably in a Business related field.
Excellent customer service and interpersonal skills.
Previous successful outside sales experience in defined territory and industry segments a major plus.
On-Call IT Field Technician - New Orleans - Hiring NOW
Systems administrator job in New Orleans, LA
On-Call IT Field Technician - PC, Mac, Printer & Scanner Support
💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
✅ What to Expect After You Apply
📞 Intro Call - A recruiter will contact you for a quick chat
📝 Onboarding - Complete paperwork and tax forms electronically
🔍 Background Check - Mandatory before activation
📅 Set Your Availability - You enter your availability in our tech portal
📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
Auto-ApplyInformation Technology Professional
Systems administrator job in New Orleans, LA
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
IT Field Support Technician_Harahan
Systems administrator job in Harahan, LA
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
Auto-ApplyCenter Administrator Float
Systems administrator job in Slidell, LA
**Become a part of our caring community and help us put health first** The Manager, Clinic/Center Administration Float, is a healthcare professional who leads the daily operations of our senior primary care centers and upholds our model of care that puts patients at the center of everything we do. The Center Administrator (CA) leverages strategic leadership to launch a new center or manage an existing center which has an established significant patient volume, revenue, and staff. Prioritizing team building, enhancing market presence, and developing comprehensive operational standards to ensure seamless operations, effective financial management, and high patient satisfaction. The CA develops and implements staffing plans, policies, and procedures, and collaborates with clinicians to achieve optimal patient outcomes and company initiatives, including Quality, HEDIS/STARs, AHCA, financial management, and employee and patient retention. Specific details may vary by market/center at the discretion of local leadership.
KEY RESPONSIBILITIES
**The Center Administrator Float position will require travel / float to the Louisiana and Mississippi Markets. Mileage and Travel will be reimbursed for all travel.**
**Leadership & Operational/Organizational Management:**
+ Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules.
+ Ensure adherence to state and federal regulations.
+ Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results.
+ Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.
+ Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development
+ Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers.
+ Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.
+ Foster effective collaboration and communication with colleagues, patients, and key stakeholders.
+ Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc.
**Clinical/Patient Management:**
+ Commitment to creating patient-centric environments and fostering a culture of care and connection.
+ Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making.
+ Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.
+ Focus on patient outcomes and integrate Value-Based Care (VBC) principles into daily operations.
+ Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities.
+ Collaborate with providers on patient terminations in compliance with regulations
**Dyad Partnership:**
+ Collaborate with clinical dyad partners, meeting regularly to align on clinical and operational goals and building high-performing teams with clinical and operational staff.
+ Maintain regular communication to align on performance, strategies, and team management.
+ Ensure unified decision-making and consistent messaging for cohesive leadership.
+ Work together towards common goals that support the mission, vision, and values, along with overall patient experience outcomes.
+ Manage clinic/market dynamics and engagement interdependently.
+ Monitor and communicate incentive plans effectively.
+ Develop provider engagement strategy plan to mitigate turnover, improve provider satisfaction and burnout.
**Use your skills to make an impact**
**Required Qualifications:**
+ **Travel / Float to clinics within the Louisiana and Mississippi Markets**
+ 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
+ Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations.
+ Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
+ Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.
+ Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB.
+ Candidates selected for this job will be required to adhere to Humana's flu vaccine policy.
+ Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance.
**Preferred Qualifications:**
+ Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience
+ Basic knowledge of Population Health Strategy
+ Familiarity with Medicare
+ Experience managing a budget of $500,000 **Additional Information:**
This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
**Alert:**
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from ******************** with instructions on how to add the information into your official application on Humana's secure website.
**Interview Format: HireVue:**
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
**Benefits:**
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
+ Health benefits effective day 1
+ Paid time off, holidays, volunteer time and jury duty pay
+ Recognition pay
+ 401(k) retirement savings plan with employer match
+ Tuition assistance
+ Scholarships for eligible dependents
+ Parental and caregiver leave
+ Employee charity matching program
+ Network Resource Groups (NRGs)
+ Career development opportunities
\#LI-BL1
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$71,100 - $97,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About Us**
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
Easy ApplyIT Coordinator
Systems administrator job in New Orleans, LA
Job DescriptionDescription:
Position Type: Full-time, Exempt; Benefits eligible
(This position is within the National Organization of Legal Services Workers, International Union UAW 220.)
Reports to: Executive Director
Why Join Us? Disability Rights Louisiana (DRLA) is the state's federally mandated Protection and Advocacy system, working to protect, empower, and advocate for the human and legal rights of people with disabilities and seniors. The IT Coordinator is a cornerstone of that mission, ensuring staff across the state have reliable, secure, and accessible technology to support effective legal advocacy.
If you are a mission-driven IT professional who enjoys solving problems, supporting end users, and partnering with vendors to keep systems running smoothly, DRLA invites you to apply. The organization values diversity and strongly encourages individuals with lived experience, members of underrepresented groups, and bilingual candidates to apply.
Summary/Objective: The IT Coordinator supports Disability Rights Louisiana's technology operations by maintaining core systems, assisting staff with day-to-day technical needs, ensuring data accuracy within DRLA's case management database, and coordinating directly with DRLA's third-party IT provider. This role provides hands-on support for staff across DRLA offices, as well as remote and field-based employees, ensuring systems run effectively to support DRLA's statewide advocacy mission. The IT Coordinator is not responsible for developing IT policy or managing cybersecurity strategy but plays a key role in implementing established protocols, supporting secure technology use, and ensuring timely resolution of IT issues.
Essential Functions & Responsibilities:
Systems Administration & Database Support
Maintain and update DRLA's case management database, including user permissions, data accuracy checks, and basic configuration changes
Support system integration needs by coordinating updates or adjustments with Third Party IT Provider or other vendors.
Assist with onboarding/offboarding tasks such as account creation, access setup, and equipment assignment.
Monitor system performance and escalate issues requiring vendor-level intervention.
Vendor Coordination
Direct all hardware, software, connectivity, email, mobile device, printing problems, and security-related concerns to Third Party IT Provider.
Coordinate all IT service requests, tickets, and escalations to Third Party IT Provider and track follow-up until completion.
Communicate system needs, outages, or user issues clearly and promptly to Third Party IT Provider.
Assist with scheduling vendor-supported updates, installations, or system maintenance windows.
Maintain documentation related to vendor requests and outcomes.
General Responsibilities
Support implementation of DRLA's privacy, data protection, and cybersecurity protocols as established by DRLA leadership and Third Party IT Provider.
Create simple, user-friendly guides for staff on key systems, tools, and processes.
Maintain updated documentation of internal processes, instructions, and system changes.
Offer annual or bi-annual refresher training sessions when tools or workflows change.
Maintain an organized inventory of equipment, devices, and accessories.
Assist with equipment setup for meetings, presentations, and remote collaboration.
Perform other duties and projects as assigned.
Requirements:
Education, Experience, & Qualifications
Bachelor's degree in Business, IT, or a relevant field required.
Minimum 2-3 years of experience providing IT support, database management, or systems administration in an office or nonprofit environment.
Experience collaborating with third-party IT vendors or managed service providers (MSPs).
Working knowledge of cloud-based systems such as Google Workspace and case management software. Sage experience preferred.
Familiarity with secure computing practices, AI, and data privacy protocols.
Strong troubleshooting, problem-solving, and customer service skills.
Ability to communicate technical concepts clearly to non-technical staff.
Work Environment & Demands:
Physical requirements include the ability to lift up to 25 pounds occasionally.
May involve standing or walking for extended periods while some tasks may require bending, stooping, or reaching.
Regular use of standard office equipment such as computers, phones, and various digital devices.
Capacity to perform repetitive tasks; read, analyze, and interpret data; maintain visual attention and mental concentration for significant periods of time.
Work Authorization: Must be currently authorized to work in the United States for any employer.
Equal Opportunity Employer Statement: Disability Rights Louisiana values diversity among our employees and is an equal opportunity employer. We hire without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other protected characteristic. DRLA endorses and supports the Americans with Disabilities Act (ADA) and is committed to providing reasonable accommodations to qualified individuals.
IT Systems Administrator
Systems administrator job in Metairie, LA
Job Type: Full-time | Monday - Friday, 8:00 AM - 5:00 PM
Monarch Medical Management is a leading integrated medical facility dedicated to delivering high-quality, multispecialty care throughout Greater New Orleans and Baton Rouge. We pride ourselves on compassionate service and personalized attention that puts patients first.
Position Overview
We're seeking a professional, service-oriented team player to join our fast-paced IT Department as an IT Systems Administrator. In this full-time, non-exempt role, you'll play a key part in maintaining and optimizing the technical infrastructure that supports our healthcare operations. Occasional travel to surrounding clinics is required, and the position is eligible for overtime.
Key Responsibilities
• Configure and maintain servers to ensure optimal performance
• Manage user accounts, permissions, and access controls
• Monitor routers, switches, and firewalls to maintain network stability
• Provide technical support for healthcare applications, including EHR and PACS
• Implement and manage data backup and recovery protocols
• Enforce security policies to protect patient data and ensure HIPAA compliance
• Collaborate on system upgrades and maintain thorough documentation
Qualifications
• Associate degree in Information Technology or related field
• Proven experience as a Systems Administrator (healthcare experience preferred)
• Familiarity with Electronic Health Records (EHR) and PACS systems
• Proficiency in Windows and Linux server environments
• Experience with virtualization technologies (VMware, Hyper-V)
• Strong knowledge of Active Directory, Group Policy, and DNS
• Security certifications such as CISSP or CISM are a plus
• Excellent communication and interpersonal skills
Benefits
• Health, Vision, and Dental Insurance (after 60 days)
• Continued Education Programs
• Paid Time Off
• Retirement Plans
Monarch Medical Management is proud to be an Equal Employment Opportunity employer. We welcome all qualified applicants regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by law.
View all jobs at this company
Senior Systems Administrator
Systems administrator job in New Orleans, LA
Why join Swaybox Studios?
Swaybox Studios is rewriting the rulebook of visual storytelling. As we collaborate with
DC Studios/
Warner Bros Pictures Animation
and
Matt Reeves'
6th and Idaho on a revolutionary new project, you'll help bring bold creative visions to life through hands-on artistry and performance. This is your chance to be a part of a production that's equal parts innovative and unforgettable.
Job Summary:
Swaybox Studios is seeking a motivated and detail-oriented Senior Systems Administrator to help maintain, optimize, and expand the technical infrastructure that supports our animation and VFX production. This role is ideal for someone who thrives in a fast-paced, creative environment and enjoys working closely with IT, production, and artist teams to solve problems and keep critical systems running smoothly.
You'll play a key role in ensuring our studio remains scalable, secure, and high-performing as we take on exciting new challenges-including our groundbreaking partnership with DC Comics to create a game-changing visual storytelling experience.
Work location: On Site in New Orleans, Louisiana
Key Responsibilities:
Maintain and troubleshoot studio infrastructure, including servers, storage systems, render farms, and user workstations.
Monitor system performance and proactively identify areas for optimization and improvement.
Provide day-to-day support for users across Windows, mac OS, and Linux environments.
Ensure network stability, uptime, and security across both local and remote workflows.
Assist with scripting and automation of routine tasks to improve efficiency.
Work closely with the Head of Systems Engineering to roll out upgrades, new tools, and long-term infrastructure planning.
Support backup, disaster recovery, and asset management systems.
Maintain detailed documentation and support best practices across the team.
Required Qualifications:
3-5 years experience in a systems administration role within an animation, VFX, or post-production studio.
Proficiency with Linux (CentOS/Ubuntu), Windows, and mac OS operating systems.
Solid understanding of networking, storage systems (NAS/SAN), and user permission structures.
Experience supporting production-critical software (e.g., Maya, Nuke, Adobe Creative Suite, ShotGrid, Deadline, etc.).
Strong troubleshooting skills and the ability to work calmly under pressure in a deadline-driven environment.
Preferred Qualifications:
Familiarity with render queue systems like Deadline, Tractor, or OpenCue.
Knowledge of scripting languages such as Python, Bash, or MEL for automating tasks and workflow improvements.
Understanding of remote access solutions and VPNs for supporting hybrid/remote teams.
Enthusiastic about working in a creative, performance-driven production environment.
At Swaybox Studios, we believe that great storytelling comes from diverse voices, perspectives, and experiences. We are proud to be an Equal Opportunity Employer and are committed to building a team that represents a variety of backgrounds, talents, and identities.
We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Swaybox Studios also complies with applicable Louisiana laws governing non-discrimination in employment. We are dedicated to fostering a creative, inclusive, and respectful environment for all.
Auto-ApplyDynamic Server Support Technician
Systems administrator job in New Orleans, LA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair tool kit
Helpdesk Administrator I
Systems administrator job in New Orleans, LA
BASIC PURPOSE Helpdesk Administrator I is responsible for, but not limited to, handling first level support of service requests by telephone, email, chat or onsite. This position is also responsible for dispatching service tickets that cannot be resolved at the Help Desk I level. These services are typically provided for
company supported computer applications and platforms. Provides "break -fix" support for PC
hardware and software. The Helpdesk Administrator I is prepared to answer the most commonly
asked questions or provide resolutions that often belong in an FAQ or knowledge base. If the issue
isn't resolved, the Helpdesk Administrator I will escalate the issue to the Helpdesk Administrator II.
This position may also provide onsite support for projects led by System and Network Engineers. This
position will have a basic understanding of helpdesk policies and procedures, printers, switches,
routers, firewalls, VLANS, VOIP.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provides Windows OS Desktop support
• Provides Microsoft Office Suite installation and support
• Provides Printer / Scanner Desktop Installation and support
• Provides Desktop Hardware replacement / installation
• Provides Desktop setup, configuration, and installation
• Provides Windows Desktop OS patching, upgrade, and PC migration
• Provides Mobile device support setup/configuration
• Ticket dispatching
• Desktop application support and vendor coordination for troubleshooting
• Basic ability to support the following (as examples):
o UPS battery backups
o Switches
o Routers/Firewalls
o Cabinets / Patch Panels
o Access Points
• Basic troubleshooting of wireless connectivity
• Makes basic changes to Cisco VOIP handsets
• Assist with deployments of network projects
• ≥80% of remote support
• All other duties as assigned.
• Maintains professional and technical knowledge via professional development and
maintaining certifications
BEHAVIORAL COMPETENCIES
• Communication: Excellent ability in requirements gathering, documentation and articulating
technical and functional contents to technical and non-technical audiences
• Leadership: Foster a high-performance culture characterized by service leadership,
collaboration and transparency that will result in strong team morale, effective talent
utilization, and partnership across functional areas of the organization.
• Composure: Works well under pressure and in stressful situations.
• Customer Focus: Strong customer service skills; must possess a "can do" and team oriented
attitude. Responds with a sense of urgency, solicits feedback to improve service, responds to
requests for assistance and meets commitments.
• Ethics/values: Works by UDI's core values.
• Initiative/Action Oriented: Acts on priorities, problems and opportunities to achieve
individual results in a proactive and timely manner. Functions well in multi -tasking
environment. Adopts course if current one is not working.
• Integrity/Trust: Is accountable and maintains the confidentiality of UDI's corporate data.
• Interpersonal Skills: Works well with others; builds relationships; uses diplomacy and tact;
works effectively with the management team and respect differences of opinion.
• Motivating Others: Creates an environment in which people are inspired to do their best and
feel they belong. Sets appropriate example for others.
• Planning/Goal Setting: Plan, organize, and set goals.
• Problem Solving: Solution-driven, flexible and creative in problem solving.
• Self-development: Strong commitment to ongoing professional development.
KNOWLEDGE, SKILLS, ABILITIES
• Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and
reporting of data.
• Complex Problem Solving: Identifying complex problems and reviewing related information
to develop and evaluate options and implement solutions.
• Judgment and Decision Making: Considering the relative costs and benefits of potential
actions to choose the most appropriate one.
• Language Comprehension and Expression: Ability to read, analyze, and interpret the most
complex documents. Ability to respond effectively to the most sensitive inquiries or
complaints. Ability to make effective and persuasive presentations to management,
customers, and staff.
• Managing Change and Flexibility: Ability to multi-task while setting appropriate priorities to
achieve goals. Includes ability to adapt to changes in the work environment, manage
competing demands and can deal with frequent change, delays or unexpected events.
• Organization: Ability to plan and organize; including the ability to anticipate tasks, set
priorities, and meet strict timelines under considerable changes in priorities at times.
• Investigative/Reasoning: Ability to define problems, collects data, establishes facts, and
draw valid conclusions.
• Responsibility and Accountability: The ability to meet commitments made to yourself and
others; keeping promises you make, and acknowledging and accepting the choices you have
made, the actions you have taken, and the results they have led to. Takes personal
responsibility and ownership for adhering to all company policies and procedures while also
completing work timely and in accordance with performance expectations.
MINIMUM QUALIFICATIONS
• High School Diploma or equivalent required. Associate Degree in Information Technology or
related field preferred.
• Previous computer technical support preferred.
• Must possess current CompTIA A+, Network+ or Security + certification (to be obtained
within first 90 days if not currently certified).
• Basic knowledge of Network troubleshooting, including connectivity issues, locating IP or
TCP/IP addresses, VPN software, supporting remote users.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient with troubleshooting Windows Operating systems.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and
resolve customer's issues.
Information Systems Engineer
Systems administrator job in New Orleans, LA
American Cruise Lines is seeking an Information Systems Engineer to join our team in the New Orleans, LA area. This pivotal role ensures the continuous operation and support of critical shipboard technology systems, directly impacting the safety, quality, and guest experience that defines American Cruise Lines. You will report to the Information Systems Manager.
As an Information Systems Engineer, you will be responsible for ensuring the success of American Cruise Lines through a commitment to safety and quality while consistently exceeding company and guest expectations. Your duties will include ensuring safety-related technologies are in full operation as per federal regulations, maximizing the guest experience through quick-response resolutions, and supporting shipboard operations-related technologies.
This position will require frequent travel (approximately 75%) to vessels to perform repair, replacement, and/or maintenance of installed information systems, supporting our entire fleet operations. You will often be the first on the scene to troubleshoot or repair equipment, addressing technical challenges proactively.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
* Ensure full operation of safety-related technologies as per federal regulations.
* Perform repair, replacement, and maintenance of installed information systems.
* Manage and solve technical problems quickly, including troubleshooting outage requests.
* Install new equipment, configure wireless networking equipment, and implement network system improvements.
* Conduct basic low-voltage electrical wiring, networking, programming, and A/V equipment diagnostics.
* Evaluate connectivity issues, equipment, software, and hardware for optimal performance.
* Consult with vendors and crew to ensure system functionality and optimization.
* Directly supervise contractors as assigned.
* Assist with the design, implementation, and support of new software and features.
* Respond to IT tickets in a timely manner; oversee troubleshooting of system errors.
* Maximize guest satisfaction through swift resolution of technology issues.
* Support a wide array of shipboard operational technologies (see below).
Key Technologies (including, but not limited to):
* Television Systems (Analog/IP)
* Vessel navigation electronics
* Audio Visual / Public Address Systems
* Shipboard Sound Systems
* Radios (UHF & VHF)
* Onboard Internet & Wireless Systems
* Door Access & Keycard Systems
* Telephone Systems (satellite, mobile phones, intercoms)
* Network Equipment
* Laptops
* Printers
Preferred Experience:
* 2+ years as an Information Systems Technician.
Technical Proficiencies:
* Proficiency in Windows operating systems, computer, and peripheral hardware and software.
* Familiarity with Ubiquiti systems and remote management systems preferred.
* A+, Network+, Security+, and Microsoft OS proficient certifications are highly desirable.
Required Skills:
* Strong customer service orientation and effective interaction with diverse end-users and technical staff.
* Detail-oriented with proven ability to independently resolve technology problems.
License and Registration Requirements:
* Valid Driver's License.
* Possess or obtain a valid TWIC (Transportation Worker Identification Card) prior to beginning position.
Travel & Physical Requirements:
* Approximately 75% (to vessels, warehouses, and offices) .
* Ability to frequently traverse stairs, fixed ladders, and ladder-wells while walking ships daily.
* Capable of sitting for long periods, standing, walking, crouching, and kneeling.
* Ability to perform tasks requiring reaching, handling, using equipment, keyboards, and mobile devices.
* Capable of lifting and installing technological equipment.
Compensation & Benefits:
* Comprehensive benefits package: medical, dental, 401k matching, paid time off.
* Promotional and transfer opportunities based on performance.
* Opportunity to work in a fast-paced, dynamic industry with a growing company.
Work Schedule:
* This is a full-time role with standard 8-hour shifts. On-call availability is required as part of the position.
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Gateway Engineering & Support Engineer
Systems administrator job in Covington, LA
Who we are: Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives - from any location - for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar's cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.
What we offer:
* Work/Life Balance: Paid Time Off, Paid Holidays
* Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
* Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program
Job Summary:
The GES personnel provide advanced technical and project support for Globalstar's Gateway Systems. They interface with all technical departments to provide project, troubleshooting, and repair support, primarily focused on supporting Gateways during incidents and downtimes. All staff in the GES department are dedicated to maintaining system uptime and preserving all elements of the Service Level Agreements (SLA).
Supervisory Responsibilities:
None
Duties/Responsibilities:
* Work with overlapping departments including engineering technical support, reliability engineering department, and operations to analyze collected operational data with the goal of improving overall network performance.
* Collect data and perform validations and verification on existing and new systems to define/refine requirements and thresholds for system performance improvements.
* Operational software and product test support.
* Take ownership of projects, identify and create new processes to optimize network performance.
* Conduct proactive system performance analysis (tracking and monitoring) to ensure all platforms are performing nominally.
* Cross train others in the department, accept cross training from others in the department.
* Provide training on all duties to other departments.
* Diligently work to resolve all assigned tickets.
* Help to create and maintain operational documentation including solutions documents, technical bulletins, and recommended Operations and Maintenance procedures.
* Provide technical support and assistance to Operations personnel in fault diagnosis, troubleshooting and repair of all operational equipment.
* Support SMEs by providing insight based on lessons learned during work on operational tickets.
Skills and Competencies:
* Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management
* Ability to work under pressure within deadlines
* Ability to continuously learn and upgrade technical skills and understanding
* Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments, levels of management, and technical/engineering personnel
* Language skills in addition to English, preferred
Education, Experience, and Licenses/Certifications:
* Degree from an accredited engineering program (i.e., mechanical, electrical, aerospace)
* A minimum of 5 year's experience preferred with applicable skills/competencies
* Strong and proven ability to logically analyze, summarize and solve issues, then verifying and documenting solutions in complex technical environments
* Possess a clear understanding of satellite-based communication
* Must have strong knowledge of Networking Concepts, Security practices, and Satellite Base Stations
* Experience preferred with automated scripting in any language, Power BI, AWS, Grafana, JIRA
Preferred -
* Significant experience with large technical projects
* Experience in applicable satellite communications industry or military experience working with wireless communications networks
* Additional industry (Satellite, Data, RF, Communications, Operations) training and/or certifications
* RF analysis/measurement experience
* Familiarity with Linux based OS, data collection and presentation software
* Familiar with AWS data tools (S3, Kinesis, Kinesis Analytics, etc)
* Experience with Power BI
* A clear understanding of datasets for wireless communication systems
* Procedural writing skills and experience an asset
Physical Requirements:
* Willingness and ability to travel domestically and internationally for short-, medium-, and long-term assignments; valid passport required
* Willingness and ability to work after regularly scheduled hours as needed
* Willingness and ability for a shared on-call schedule
* Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
* Ability to lift 15 pounds at times
* Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job
Marginal Functions:
A review of this may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities. This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position. The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.
System Administrator I (Help Desk)
Systems administrator job in Covington, LA
The System Administrator I will provide support for user desktops as well as minor administration tasks with company servers and specialized appliances.
Supervisory Responsibilities:
None
Duties/Responsibilities:
This is a primarily onsite, in-office position providing hands-on technical support and deployments.
Deploy and image desktop/laptop systems at scale using KACE SDA or similar imaging tools, ensuring consistent Windows 11 configurations across the organization
Provide in-person hardware troubleshooting and repairs including component replacement, upgrades, and diagnostics
Troubleshoot hardware and software issues on end-user systems, providing timely hands-on resolution for daily support requests
Manage physical IT asset inventory, tagging, and tracking for all distributed hardware
Perform onsite user workstation setups, moves, and technology refreshes
Create, modify, and maintain user accounts across Active Directory, Azure AD/Entra ID, and other managed systems
Develop and maintain automation scripts and workflows to streamline repetitive deployment and configuration tasks
Document technical procedures, create knowledge base articles, and maintain accurate ticket records
Perform data backup and restoration for user profiles and critical files
Collaborate directly with end users and security teams to assess computing requirements and ensure systems meet business needs
Respond to walk-up support requests and maintain IT support area availability
Skills and Competencies:
Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management with a strong focus on customer service
Strong documentation skills with ability to create clear, detailed KB articles and ticket notes
Ability to meet multiple deadlines in a fast-paced environment
Ability to effectively manage time and prioritize tasks
Strong problem-solving skills
Hands-on experience with Azure AD/Entra ID user management (password resets, account provisioning, group memberships)
Mobile Device Management (MDM) experience with Intune, or similar platforms for device enrollment, policy deployment, and trouble shooting
Proficient with Windows 11
Mobile device support (iOS and Android)
Basic Active Directory concepts and user object management
Experience with ticketing systems
Hardware troubleshooting (laptops, desktops, peripherals)
Microsoft 365 administration (user licensing, mailbox management, Teams support)
Education, Experience, and Licenses/Certifications:
High School diploma or GED-equivalent
Associate's or Bachelor's degree in computer science, Information Technology, System Administration, or closely related field, or equivalent experience required
Up to 2 years of system administration and network administration experience
Experience with Windows 11
Experience with Microsoft Office applications
Familiarity with Group Policy and Intune policy
Physical Requirements:
Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
Ability to operate the equipment used for the job
Ability to lift 30 pounds at times
May be required to work unpredictable hours in emergencies
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job
Marginal Functions:
A review of this may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities. This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position. The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.
Service Administrator (Part Time or Full Time)
Systems administrator job in Metairie, LA
Since 1994, Southern Scales and Controls, Inc. has provided quality weighing systems as well as calibration, maintenance and emergency services. With over 100 years of combined experience in the industry, we are equipped to solve any weighing application. Locally owned and operated by two generations of the same family, our goal is to service our customers beyond their expectations. In today's changing economy, attention to detail and customer service that truly cares and reacts to your requirements is our focus.
Southern Scales and Controls, Inc. is specially equipped to help our customers every step of the way, from ordering to installation. We supply industrial, food processing, retail and laboratory weighing equipment along with peripheral devices and supplies.
We employ a staff of technicians available for scale installation, maintenance and calibration to ensure the proper functioning of scale or weight measurement device for years to come. As members of the International Society of Weighing & Measurement, Southern Scales & Controls keeps up with rapidly changing technology as well as changes in regulations administered by the National Institute of Standards & Technology.
Job Description
This position entails the communication and coordination of customer activities including jobs dispatching, sales and service scheduling, quoting, invoicing, troubleshooting, and coordination. Attention to detail, effective organization capability, and expert customer communication skills are mandatory. Ability to interact with multiple manager and service technicians is required. Key duties include:
Duties and Responsibilities
1. Implement and manage company's service dispatch system.
2. Answer incoming calls and process/log all messages (phone calls, walking ins, interoffice)
3. Respond to Sales/Rentals inquiries including documenting the specific requirements of the customer and the creation/processing of quotes with the assistance of service or sales personnel.
4. Respond to and process all Service Rentals inquiries including documenting the specific requirements of the customer and the creation/processing of quotes & dispatches with the assistance of service leadership personnel
5. Create & Process Invoices using QuickBooks and/or dESCO Software. Log any follow-up sales/service notes and ensure they are completed by appropriate personnel.
6. Process paperwork from delivery, sales and service verifying completeness and accuracy, and then correctly file in proper location.
7. Process Requisitions and Purchase Orders verifying accuracy & completeness. Follow-up and maintain orders and all adjustments.
8. Work Accounts Receivables past due accounts and call all late pays at a minimum on a weekly basis.
9. Always maintain accurately customer contact information, ship to, bill to addresses, email and phone contacts in QuickBooks and dESCO.
10. Receive all deliveries and customer repair “drop-off”. Verify equipment receipt and forward to accounting & service for processing. Log all receiving's.
11. Assist Service Manager with Schedule & Dispatch Preparation. Ensure all customers are called prior to sending technician on route.
12. Create and manage tracker for all Planned Inspections (PI). Ensure no inspections are missed. Coordinate & Assist Service Manager in scheduling and dispatch.
13. Complete Job Requests for all jobs and group by priority/area
14. Respond to and prioritize all Rush services and Service calls
15. Schedule all delivery/installs
16. Oversee shipping and receiving and maintain that area
17. Maintain status of all Shop repairs in both repair file and status board. Ensure all repairs are completed and returned to customer within 5 business days (GOAL)
18. Create schedule/program for renewal of technician license/safety & weight calibrations. Ensure no expirations occur.
19. Create, update, send and archive customer certificates of calibration. Ensure that we never miss an inspection and that all certificates are delivered to customer within 72 hours of service.
20. Create & maintain schedule for maintenance of all trucks
21. Maintain catalogs and ensure we have current versions, and current price lists.
22. Maintain and conduct cleanup of office on a daily and weekly basis
23. Other miscellaneous office assistance including sales and marketing activities
Qualifications
• Is able to effectively utilize dESCO and QuickBooks - Previous dispatcher experience desired.
• Excellent with all MS Office Tools (Excel, Word, PowerPoint, Outlook, etc.)
• Excellent documentation skills
• Excellent organization and time management abilities
• Excellent customer service and communication skills (verbal and written)
Additional Information
Required Education and Skills
Military veterans requested to apply.
Associates or Bachelor's Degree, preferably in a Business related field.
Excellent customer service and interpersonal skills.
Previous successful outside sales experience in defined territory and industry segments a major plus.
On-Call IT Field Technician - New Orleans - Hiring NOW
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DescriptionOn-Call
IT
Field
Technician
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PC,
Mac,
Printer
&
Scanner
Support