Systems administrator jobs in Silver Spring, MD - 4,453 jobs

Host Healthcare is seeking a local contract CVOR Technologist for a local contract job in Falls Church, Virginia. Job Description & Requirements Specialty: CVOR Technologist Discipline: Allied Health Professional Start Date: Duration: 13 weeks 40 hours per week Shift: 10 hours, days Employment Type: Local Contract Host Healthcare Job ID #La1fVX000002bBZdYAM. Pay package is based on 10 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Surgical Technician - CVOR About Host Healthcare At Host Healthcare, we provide a truly comfortable experience as you explore your travel nursing, therapy, or allied career. We make your travel healthcare journey easy by taking care of all the details, so you don't have to. We are on a mission to help others live better and we do this by helping the healers of the world be as comfortable as possible. With access to tens of thousands of travel nursing, therapy, and allied jobs in all 50 states, our responsive and friendly recruiters find your dream position based on what's important to you. During your assignment, get access to premium benefits, including Day 1 medical that continues up to 30 days between assignments, 401K matching, travel reimbursements, dedicated housing support, and more. We also offer 24/7 support from our team and access to our on-staff clinicians so you can feel comfortable and confident throughout your entire assignment. Travel comfortably with Host Healthcare. Benefits Referral bonus School loan reimbursement Vision benefits Wellness and fitness programs Company provided housing options License and certification reimbursement Life insurance Medical benefits Mileage reimbursement Pet insurance Discount program Employee assistance programs Guaranteed Hours Health savings account Holiday Pay 401k retirement plan Continuing Education Dental benefits

MANTECH seeks a motivated, career and customer-oriented Senior Systems Administrator to join our team in Washington, DC. Responsibilities include but are not limited to: Serves as a Customer Advocate supporting VIP level customer; must present professional image and communicate well. Provides in-person, "white glove" support to key stakeholders. Responsible for providing support to end-user community on difficult hardware, software and network related problems, questions, and use. Provides resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. Responds to trouble tickets, customer calls for support as well as in-person support assistance. Responsible for providing in-depth and high level, support to end-user community on hardware, software and network related problems, questions, and use. Troubleshoot and resolve incident tickets to include data storage, network connectivity, Active Directory accounts and security groups, and third-party software. Update and manage assigned tickets to include daily work notes and customer updates throughout the ticket lifecycle. Troubleshoot customer equipment to include desktops, Multi-Function Print devices, video teleconference hardware, and various other IT assets. Minimum Qualifications: Minimum of five (5) years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and troubleshooting of computer systems. Demonstrated experience troubleshooting and resolving issues with data storage, network connectivity, Active Directory accounts and security groups, third-party software, VDIs, desktops, thin clients, printers, scanners, fax machines, and MFDs. Demonstrated experience managing and updating customer tickets in a ticketing system. Outstanding customer service skills and practices. Experience contributing to a service desk technical knowledge base. Compliance with DoD 8570.01-M/8140.01 and have CompTIA Security+ certification Preferred Qualifications: Proficient with SolarWinds Web Helpdesk Proficient working with SharePoint and supporting customer related issues Proficient working with and supporting Microsoft Office products Clearance Requirements: Must have a current/active TS/SCI clearance and the ability to obtain and maintain a Yankee White Clearance. Physical Requirements: Must be able to be in a stationary position more than 50% of the time Must be able to communicate, converse, and exchange information with peers and senior personnel Constantly operates a computer and other office productivity machinery, such as a computer The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

A consultancy firm is looking for a Senior Consultant to join their engineering department. Responsibilities include developing software solutions, documenting processes, and preparing system specifications. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, with a Master's preferred, and at least four years of experience as a software engineer, including skills in software design, documentation, and development processes. The annual salary ranges from $75,000 to $100,000. #J-18808-Ljbffr

A fast-growing, enterprise organization with a complex, multi-location workforce is seeking a hands-on Workday HRIS professional to support and optimize its full HCM environment. This is a highly visible individual-contributor role responsible for the day-to-day stability, configuration, and evolution of Workday across the business. This position sits at the center of HR operations, payroll, benefits, and reporting, and partners closely with HR leadership and technical teams to ensure Workday runs accurately, securely, and efficiently. What You'll Do Own the ongoing configuration and maintenance of Workday HCM across all major modules, including time, absence, benefits, payroll, compensation, and recruiting Maintain and troubleshoot business process frameworks, condition rules, security roles, and data flows Monitor and resolve issues across Workday integrations and vendor feeds Support release cycles, including regression testing, UAT, and post-deployment validation Ensure data integrity, compliance, and audit readiness across the HR system Build and maintain Workday reports, dashboards, and analytics for HR and leadership Serve as the first point of escalation for system issues, enhancements, and end-user questions Partner with stakeholders to improve workflows, automate manual processes, and enhance the user experience What We're Looking For 5+ years of HRIS experience in an enterprise environment Hands-on Workday experience with configuration responsibility Exposure to multiple Workday HCM modules (time, absence, benefits, payroll, compensation, recruiting) Strong understanding of business process frameworks, security, reporting, and data governance Experience supporting system upgrades, testing cycles, and production troubleshooting Comfort working with integrations, file feeds, and third-party vendors Strong analytical and communication skills with the ability to work across technical and HR teams Why This Role Stands Out Broad Workday ownership rather than narrow module support Stable, well-resourced enterprise environment High-impact role supporting critical HR, payroll, and benefits operations Long-term growth path for a senior HRIS professional who wants depth and influence

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. Compare roles, pay and requirements for each job now.

Required Qualifications: Bachelor's degree and 12 years of experience. Minimum of 5 years management experience. Experience building/maintaining NIST 800-53 compliant systems. Proven experience leading infrastructure engineering, systems administration, or related roles. Proven experience leading server, storage, networking, and virtualization technologies. Strong knowledge of performance, availability, and resiliency best practices. Experience managing technical documentation and coordinating deployments with subcontractors or external vendors. Excellent problem-solving skills and ability to work in cross-functional, fast-paced environments. U.S. Citizenship Required. Must have the ability to obtain / maintain a Public Trust clearance. Join a team dedicated to protecting the safety and integrity of U.S. air travel. Peraton is seeking an Infrastructure Lead to join our team of qualified, diverse individuals. The ideal candidate will lead a team responsible for infrastructure design, configuration planning, documentation, and technical oversight of subcontracted deployments to ensure solutions meet performance, availability, and resiliency requirements in a NIST 800-53 enclave. This role is central to building and maintaining robust systems that power mission‑critical operations and modernization initiatives. Whether you're supporting safety validation efforts or leading teams on major FAA programs, your work will directly impact the millions of passengers and aviation professionals who rely on safe, efficient airspace operations every day. In this position, you will: Lead a team to design and plan infrastructure systems, ensuring alignment with performance and availability goals. Ensure configuration documentation, technical diagrams, and deployment procedures are fully developed and maintained. Provide technical oversight of subcontractor deployments, ensuring solutions adhere to defined standards and requirements. Execute capacity planning and system optimization efforts to enhance infrastructure resiliency. Lead/collaborate with engineers, architects, and project managers to integrate infrastructure solutions into modernization programs. Oversee troubleshooting and root cause analysis for infrastructure‑related issues. Ensure optimal system performance, implement improvements for scalability and reliability. Ensure NIST 800‑53 compliance with security, operational, and regulatory standards. #J-18808-Ljbffr

The Digital Infrastructure Network Manager program within the Decision Advantage Business Area of Defense is looking for a cleared Systems Engineering Lead to support all aspects of the product lifecycle for agile development and deployment systems for the network. Our team supports the Advanced Battle Management System's (ABMS) Digital Infrastructure (DI) Network Manager program. In this mission we support the Department of the Air Force (DAF) to field and operate the ABMS Digital Infrastructure, which is foundational in creating a unified command-and-control infrastructure connecting/ integrating sensors, data streams, and weapon systems across all domains (air, land, sea, cyber, and space). This will ultimately allow U.S. forces from all services - as well as allies and partners - to sense, make sense and act upon a vast array of data and information faster than adversaries can detect and respond to. Ability to work in Northern Virginia, Dayton, OH, or Orlando, FL is highly preferred. Candidate working from remote locations will also be considered but must be willing and able to go onsite for meetings. Primary Responsibilities The ABMS DI Network Manager Systems Engineering Lead's responsibilities include the following: Provide expertise in the Systems Engineering Lifecycle for all phases of the lifecycle Responsible and Accountable for systems engineering artifacts including Requirements, Architecture, and other informative artifacts for product development Primary interface with customer and other partners to ensure requirements and operational objectives are technically feasible Facilitate and lead technical information exchange in support of program objectives Work with technical program manager to develop technical roadmaps to support objectives from customer Document risk, requirements, interfaces, constraints in an organized manner Provide performance feedback and program execution guidance to direct reports to plans coordinated with the technical program manager Build a culture of collaboration and transparency, ensuring all parties are aligned and informed Basic Qualifications Must possess a minimum of Top Secret clearance with the ability to obtain a SCI clearance. BS degree and 12 - 15 years of prior relevant experience or Masters with 10 - 13 years of prior relevant experience. Demonstrable knowledge of systems engineering concepts and applying these concepts to Department of Defense programs. Strong written and verbal communication skills to collaborate with customer representatives, domain experts, and other systems engineers in the development of complex DoD systems. Demonstrated ability to participate in cross-functional planning, coordination, and task execution situations involving the full spectrum of system integration activities. Ability to work well with people from many different disciplines with varying degrees of technical experience. Ability to remain flexible and agile to execute per customer needs Experience in SysML and Agile program execution tools. Preferred Qualifications Prior experience working on ABMS or JADC2 initiatives. Prior experience support Department of the Air Force programs. Previous experience working on complex multi-domain systems. Experience with large weapons systems and command and control platforms across the DoD portfolio. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting January 16, 2026 Pay Range Pay Range $131,300.00 - $237,350.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit *************** Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ************************************ Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at *****************************. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #Remote #J-18808-Ljbffr

Enterprise Security System (ESS) Administrator - DHS Federal Law Enforcement Training Center (FLETC) ID 2025-1454 Remote No JOB TITLE: Enterprise Support System (ESS) Administrator GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC) POSITION INFORMATION: Full-Time Position LOCATION: FLETC Headquarters - Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal. POSITION TIMING: Contingent on Contract Award ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment. Program Overview: The Federal Law Enforcement Training Centers (FLETC), part of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers-as well as international partners-who enforce laws, treaties, and regulations in the United States and abroad. Headquartered in Glynco, Georgia, with training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC's mission depends on secure, stable, and modern IT infrastructure. This program delivers comprehensive Information Technology (IT) Delivery and Operations Support Services (DOSS) that ensure reliable and efficient IT and media system performance across all FLETC locations. The Enterprise Security System (ESS) Administrator will play a critical role in maintaining the availability, performance, and security of FLETC's ESS environment. The Enterprise Security Systems (ESS) Administrator is responsible for the full lifecycle management, configuration, and sustainment of the security systems and related enterprise infrastructure supporting FLETC operations. Responsibilities RESPONSIBILITIES: Design, install, configure, and maintain the FLETC Enterprise Security Systems (ESS) environment, ensuring system availability, security, and performance across all training sites. Administer and manage physical access control systems, security-related databases, and supporting servers and network infrastructure. Implement and maintain cybersecurity and access control measures in accordance with DHS and FLETC standards. Coordinate with CSO and CIO stakeholders to support secure facilities and shared system operations. Perform regular system patching, updates, and capacity planning to ensure long-term scalability and system health. Monitor system performance and proactively identify, diagnose, and resolve issues impacting security systems or end users. Develop and maintain detailed documentation, including system configurations, architecture diagrams, and standard operating procedures. Support system integration efforts between security platforms and broader enterprise IT environments. Participate in audits, compliance reviews, and incident response activities as required. Provide advanced troubleshooting and root cause analysis for system and infrastructure issues affecting mission-critical security operations. Qualifications REQUIRED: Demonstrated experience administering and maintaining enterprise-level security systems, including physical access control, surveillance, and visitor management technologies. Expertise in server, database, and infrastructure management within a secure enterprise environment. Strong understanding of system security principles, access control, and vulnerability management. Proficiency in system monitoring, performance tuning, and issue resolution across hardware, software, and network layers. Experience developing and maintaining detailed system documentation and operational procedures. Ability to work both independently and collaboratively within cross-functional teams (Security, IT Operations, and Engineering). Ability to obtain and maintain a Public Trust security clearance. DESIRED: Experience supporting Enterprise Security Systems or comparable large-scale physical security environments. Familiarity with Windows Server, SQL Server, and enterprise infrastructure solutions. Experience with system backups, disaster recovery, and high-availability configurations. ITIL certification or experience operating within an IT service management framework. Knowledge of DHS or federal IT compliance standards (FISMA, NIST, etc.). Strong communication, documentation, and customer service skills. WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment. ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

```html About the Company Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow. About the Role We are actively hiring a Systems Integrator to join our Data and Systems Integration Division working in Northern Virginia. You will be responsible for addressing, supporting and implementing Customer directed duties, tasks and objectives specific to unique Customer projects and programs. Responsibilities Manages day-to-day operations system resolutions by monitoring system, performance, configuration, maintenance, and performance. Installs network rebuilds to existing servers of system resources by monitoring system performance, configuration, maintenance, and repair. Applies system firmware and update security and other patches. Develops new system implementation plans. Performs system troubleshooting and works with outside vendors and other supplier personnel to effect resolution of issues. Establishes guidelines for installing/management of standalone workstations. Develops and implements infrastructure maintenance strategies. Develops procedures for system back-up. Works closely with development team to deploy network software and improve existing system. Qualifications Active TS/SCI clearances with polygraph, recent BI and polygraph within the last five years or ability to successfully complete required security processing. Bachelor' degree in computer science, software engineering, IT (or related major), or documented work experience. 5+ years of relevant experience in the areas of computer science, engineering, information technology, or information systems. Required Skills Extensive hands-on experience with computers and network security concepts, controls and implementations. Extensive knowledge of hands-on experience with building, maintaining - Windows, Server, Microsoft Virtualization Technologies. Experience with managing engineering projects (i.e., design, build, deploy). Knowledge and hands-on experience with scripting languages such as, Bash, Powershell, Python, etc. Knowledge and hands-on experience implementing secure best practices within platforms and networks such as, Securing Virtual Machines, Hypervisions, Virtual Desktop, Virtual Networks, etc. Knowledge and hands-on experience with Microsoft Azure. Knowledge and hands-on experience with basic networking and VPN technologies. Practical experience in Linux administration, architecture, networking and optimization. Strong analytical and problem-solving skills, demonstrated ability to analyze complex situations, determining course of action, and acting promptly and effectively when problems arise. Equal Opportunity Statement We are committed to diversity and inclusivity. ```

A tech-focused organization is looking for a Forward Deployed Engineer to lead complex AI deployments with government clients. You will be responsible for managing technical delivery, embedding within client teams, and utilizing advanced AI technologies to solve critical challenges. Ideal candidates will have 5+ years of experience in engineering, a TS/SCI clearance, and a strong ability to communicate effectively while navigating fast-paced environments. This position allows for hybrid work with significant travel requirements. #J-18808-Ljbffr

A leading technology firm is looking for a Senior Container Infrastructure Consultant to design implementations of OpenShift infrastructure projects. This remote role requires strong expertise in Kubernetes, cloud platforms, and container technologies. Ideal candidates will have a strong background in Linux, networking, and automation, along with excellent communication skills to collaborate with clients across various industries. #J-18808-Ljbffr

Job Title: Sr. System Engineer Duties: Must be capable of analyzing information requirements. Evaluates system problems of workflow, organization, and planning. Develops appropriate corrective action. Education: A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. General Experience: Must have three (3) years of experience in systems engineering. Specialized Experience: At least one (1) year of experience in demonstrated use of interactive, interpretative systems with on-line, real-time acquisition capabilities. Personnel Preferred Qualifications: Engineer, Systems (Senior) - Job Automation Fifteen (15) years of experience in job automation, including the following tools: HelpSystems, JAMS, Globalscape EFT, SQL Agent Jobs, and PowerShell. "No phone calls please."

A consulting firm is seeking a Senior Consultant for its engineering department in Washington, DC. You will be responsible for planning and developing infrastructure projects, ensuring compliance with environmental regulations. The ideal candidate will have a degree in computer science and extensive experience in software engineering, focusing on solutions and documentation. Compensation is competitive, ranging from $75,000 to $100,000 per year. #J-18808-Ljbffr

A technology services company in Maryland seeks an Infrastructure Lead to design and maintain critical systems that meet NIST 800-53 compliance. The ideal candidate will manage a team and ensure robust performance, availability, and resiliency of infrastructure solutions. This pivotal role involves technical oversight of subcontractor deployments and capacity planning. U.S. Citizenship and the ability to obtain a Public Trust clearance are required. Join us in enhancing air travel safety and efficiency. #J-18808-Ljbffr

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. Compare roles, pay and requirements for each job now.

Join Our Innovative Team at Leidos! Leidos is at the forefront of revolutionizing simulation, training, and analysis for the U.S. Navy. As part of our High Fidelity Simulation (HFS) Portfolio, we develop, install, and support Anti-Submarine Warfare (ASW) Team Trainers for the US Navy's submarine, surface, and surveillance fleets and systems. Our work directly impacts warfighter readiness and mission success, ensuring the Navy is prepared for the challenges of tomorrow. Position Overview We are seeking a Lead Systems Engineer to become the requirements, capabilities, and test evaluation subject matter expert for the US Navy's preemineet surface fleet's team trainers. In this role you will focus on collecting and organizing current and future training system requirements and technical capabilities/ specifications from sponsors, stakeholders, end user representatives, development engineers and third party suppliers. You will define and decompose trainer requirements and features into Epics with sufficient detail for implementation by the software and computer system engineering product teams. You will work closely with cross-functional teams to deliver innovative solutions that enhance the Navy's training capabilities such as CIAT - Combined Integrated Air and Missile Defense (IAMD) and Anti-Submarine Warfare (ASW) Trainer - YouTube . Key Responsibilities: Understand and maintain the trainer architectures and system landscapes, for both the simulated and stimulated components. Ensure requirements are continually being met as software components are modernized and tactical systems are upgraded. Be familiar with which organizations and teams are responsible for each component and capability of the training systems. Become fluent with the hardware, software, and network trainer designs and the external system interfaces. Become familiar with the day-to-day operation of these training systems. Contribute to the implementation of training system development, integration, and testing workflows. Employ engineering tools such as Jira, Confluence, Gitlab, Xray, and other tools as needed to support the workflows. Coordinate and collaborate with internal and external development and engineering teams to come to optimal solutions for issues identified in the system and for new development tasks Identify and report potential risks to development schedule or technical feasibility. Participate in the trainer system tests and evaluations. Travel to US Navy engineering and schoolhouse sites to support integration, installation, testing, and training events. Required Education Bachelor's degree or higher in Engineering or Computer Science. Required Experience U.S. Citizenship and eligibility for a U.S. Government granted security clearance. Interim Secret security clearance required to begin employment. At least 5 years of experience of all aspects of systems engineering as related to the design, development, testing, and evaluation of complex Navy systems. Proven experience leading technical teams and coordinating systems engineering resources for complex projects. Proven experience eliciting, analyzing, documenting, and managing requirements throughout the full system or product lifecycle. Demonstrated ability to serve as the primary liaison between stakeholders and the development team, translating business needs into clear requirements and ensuring delivered solutions meet scope and specifications. Strong analytical, organizational, and communication skills. Ability to manage multiple priorities and influence complex projects and products. Desired Experience Experience with Navy embedded training systems. Degree and/or formal training in Systems Engineering. Experience with Linux, Agile software development methodologies, and Atlassian project management tools. Demonstrated ability to lead cross-functional teams in a collaborative environment. At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what's next?” before the dust settles on “what's now.” If you're already scheming step 20 while everyone else is still debating step 2… good. You'll fit right in. Original Posting:November 4, 2025 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range:Pay Range $85,150.00 - $153,925.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit *************** Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ************************************ Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at *****************************. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr

About the team The OpenAI for Government team is a dynamic, mission-driven group leveraging frontier AI to transform how governments achieve their missions. Our team works to empower public servants with secure, compliant AI tools (e.g., ChatGPT Enterprise, ChatGPT Gov) and mission-aligned deployments that meet government technical requirements with strong reliability and safety. About the role Forward Deployed Engineers (FDEs) lead complex deployments of frontier models in production. You will embed with our most strategic government and public sector customers-where model performance matters, delivery is urgent, and ambiguity is the default. You'll map their problems, structure delivery, and ship fast. This includes scoping, sequencing, and building full-stack solutions that create measurable value, while driving clarity across internal and external teams. You will work directly with defense, intelligence, and federal stakeholders as their technical thought partner, guiding adoption, maximizing mission impact, and ensuring successful deployments at scale. Along the way, you'll identify reusable patterns, codify best practices, and share field signal that influences OpenAI's roadmap. This role is based in Washington DC, Seattle or San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required, including on-site work with customers. In this role you will Own technical delivery across multiple government deployments, from first prototype to stable production. Deeply embed with public sector customers to design and build novel applications powered by OpenAI models. Enable successful deployments across customer environments by delivering observable systems spanning infrastructure through applications. Prototype and build full-stack systems using Python, JavaScript, or comparable stacks that deliver real mission impact. Proactively guide customers on maximizing business and operational value from their applications. Forge and manage relationships with customer leadership and stakeholders, ensuring successful deployment and scale. Scope work, sequence delivery, and remove blockers early-making trade-offs between scope, speed, and quality. Contribute directly in the code when clarity or momentum depends on it. Codify working patterns into tools, playbooks, or building blocks others can use. Share field feedback with Research and Product to influence model and product development. Keep teams moving through clarity, judgment, and consistent follow-through. You might thrive in this role if you Bring 5+ years of engineering or technical deployment experience, ideally in customer-facing or government environments. Active TS/SCI clearance or equivalent Have scoped and delivered complex systems in fast-moving or ambiguous contexts. Write and review production-grade code across frontend and backend, using Python, JavaScript, or similar stacks. Are familiar with cloud deployment models (Azure, AWS), Kubernetes, Terraform, and related infrastructure. Have experience building or deploying systems powered by LLMs or generative models, and understand how model behavior affects product experience. Simplify complexity, make fast, sound decisions under pressure, and communicate clearly across technical and non-technical audiences. Spot risks early, adjust without slowing down, and model calm judgment when stakes are high. Are humble, collaborative, and eager to help others with empathy. Operate with high horsepower, thrive in dynamic environments, and can ruthlessly prioritize across multiple projects. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Aff… Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. #J-18808-Ljbffr

IT Service Desk Ticketing System Administrator - DHS Federal Law Enforcement Training Center (FLETC) ID 2025-1450 Remote No JOB TITLE: IT Service Desk Ticketing System Administrator GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC) POSITION INFORMATION: Full-Time Position LOCATION: FLETC Headquarters - Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal. POSITION TIMING: Contingent on Contract Award ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment. Program Overview: The Federal Law Enforcement Training Centers (FLETC), part of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers-as well as international partners-who enforce laws, treaties, and regulations in the United States and abroad. Headquartered in Glynco, Georgia, with training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC's mission depends on secure, stable, and modern IT infrastructure. This program delivers comprehensive Information Technology (IT) Delivery and Operations Support Services (DOSS) that ensure reliable and efficient IT performance across all FLETC locations. The IT Service Desk Ticketing System Administrator will play a key role in maintaining, enhancing, and supporting the Service Management and ticketing platforms that enable FLETC's enterprise IT operations. The IT Service Desk Ticketing System Administrator is responsible for the administration, configuration, and optimization of the FLETC IT Service Desk environment, ensuring effective service delivery and incident management across the organization. This position is ideal for an experienced IT professional with deep expertise in Ivanti Service Manager and related Ivanti modules, as well as a strong background in database design, system integration, and IT service management processes. The administrator will work closely with IT leadership, support teams, and system owners to design efficient workflows, maintain data integrity, and implement enhancements that align with DHS and FLETC operational goals. Responsibilities RESPONSIBILITIES: Administer, configure, and maintain the Ivanti Service Manager platform and related systems, including Ivanti Voice Server, Asset Manager, and Change Manager. Design, develop, and maintain database schemas and data structures that support clear referential integrity and optimized performance. Configure and customize Service Desk modules to support incident, problem, change, and asset management processes. Implement workflows, automation, and reporting capabilities to enhance service delivery and user experience. Manage system integrations with other enterprise tools, directories, and databases to ensure seamless interoperability. Monitor system performance, troubleshoot issues, and ensure high availability and reliability of the ticketing environment. Maintain comprehensive documentation for system configuration, procedures, and data models. Collaborate with IT leadership to align Service Desk processes with ITIL and DHS/FLETC standards. Support user training, permissions management, and service catalog administration within the Ivanti environment. Qualifications REQUIRED: Extensive hands-on experience designing and administering Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager. Proven experience designing and maintaining database schemas and structures with strong referential integrity. Deep understanding of IT Service Management (ITSM) principles, including incident, problem, change, and asset management. Strong analytical and troubleshooting skills with attention to detail and accuracy. Ability to collaborate effectively with cross-functional IT teams and communicate complex concepts clearly. Ability to obtain and maintain a Public Trust security clearance. DESIRED: Experience developing automation scripts or integrations using Ivanti APIs, PowerShell, or related technologies. Familiarity with Microsoft SQL Server or other relational database management systems. ITIL certification or demonstrated experience applying ITIL-based processes. Experience supporting enterprise-level Service Desk systems within federal or large-scale environments. Excellent documentation, communication, and customer service skills. WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment. ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

MANTECH is seeking a motivated, career and customer-oriented Lead Systems Engineer to join our team in Chantilly, VA. This is a position will be managing and advancing a wide-area IT environment and requires specialized depth and/or breadth of expertise. Responsibilities include but are not limited to: Uses best practices and knowledge of internal or external business issues to improve products or services. Troubleshooting: Diagnose and resolve complex issues across hardware, firmware, OS, and application layers, often requiring deep-dive root cause analysis. Automation: Develop scripts (PowerShell, Bash) for automating routine tasks and enhancing operational efficiency. Leadership & Mentoring: Lead technical projects, mentor junior engineers, and act as a subject matter expert (SME). Providing server/operating system centric expertise for testing, deploying, integrating, and improving upon new and existing IT capabilities. Understanding and providing recommendations related to understanding operating system dependencies, physical and virtual server environments, integration with infrastructure resources (e.g. storage and networking), and how to configure operating systems and applications in an efficient manner. Maintaining platforms of common hypervisors and enterprise applications, including collaboration tools, Systems Information and Event Monitoring (SIEM) products, directory services, and automation technologies. Identifying and mitigating security vulnerabilities, testing and documenting security-relevant changes, and communicating with vendors to assess new technologies. Minimum Qualifications: Bachelor's degree in Computer Science, Systems Engineering, or equivalent field and at least 7 years of experience in information technology, leveraging software applications and tools to meet customer requirements. (2 years of additional experience may be substituted in lieu of degree) Current DoD 8570 IAT II certification (Security +, SSCP, or equivalent) or ability to obtain one within 180 days. Experience writing clear, concise, and user-friendly technical and training manuals or similar documentation to include documents required for A&A and system administrator SOP's. Ability to perform Tier 3 operational maintenance on audit systems to include: system engineering, system administration, database management, backup administration, change configuration and management, policy creation, and certification and accreditation procedures. Preferred Qualifications: Leadership & Mentoring: Lead technical projects, mentor junior engineers, and act as a subject matter expert (SME). Fundamentally skilled and knowledgeable in all aspects of VMWare. VMWare certifications are desirable. VMware tiered certification path (VCTA, VCP, VCAP, VCDX) focusing on areas like Data Center Virtualization (DCV), Network Virtualization (NV), Cloud Management & Automation (CMA), Desktop & Mobility, and Application Modernization, with popular choices including VCP-DCV for core vSphere skills, VCP-NV for NSX, and specialists in vSAN or Cloud Foundation, validating expertise from foundational to expert design levels. Familiar and knowledgeable in HPE infrastructure such as HPE Synergy hardware, HPE ProLiant Servers, HPE Storage solutions, HPE SimpliVity technologies. Experience implementing, working with or troubleshooting VMware NSX-T virtualized networking and security platform developed by VMware. It enables automated implementation of network policies, network objects, isolation, and micro-segmentation Clearance Requirements: Must have an active DoD TS/SCI with the ability to obtain a polygraph. Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations