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Systems Analyst skills for your resume and career

Updated January 8, 2025

7 min read

Quoted Experts

Austin McCoy,

Michael McLaughlin

Below we've compiled a list of the most critical systems analyst skills. We ranked the top skills for systems analysts based on the percentage of resumes they appeared on. For example, 8.2% of systems analyst resumes contained customer service as a skill. Continue reading to find out what skills a systems analyst needs to be successful in the workplace.

15 systems analyst skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how systems analysts use customer service:

Delivered training and alarm documentation to monitoring command center associates, supporting call center business functions, improving customer service.
Participated in customer service related activities including technical support during negotiation with clients to automate eligibility and other reporting processes.

2. Project Management

Here's how systems analysts use project management:

Compile and analyze statistical data to produce project management documents including work statements, mapping documents, and implementation approval credentials.
Provided exemplary project management in a performance analysis project focused on improving service delivery to end users of existing legacy systems.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how systems analysts use troubleshoot:

Network and server performance/availability monitoring, Microsoft/hardware and software patching, Backup and disaster recovery procedures, Troubleshoot end customer problems.
Identify and troubleshoot escalated global system issues and lead offshore partners to issue resolution for all department specific applications.

4. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how systems analysts use java:

Analyzed and documented architecture and technical details of a Java application used to analyze biological experiments data conducted using robots.
Developed Java based integration service API to migrate AdminiStar's system from mainframe terminal to desktop/web application.

5. C++

C++ is a general-purpose programming language that is used to create high-performing applications. It was invented as an extension to the C language. C++ lets the programmer have a high level of domination over memory and system resources. C++ is an object-oriented language that helps you implement real-time issues based on different data functions

Here's how systems analysts use c++:

Utilized efficient C++ data Structures to handle the customer information for loading into application and storing into database for required functionality.
Supported switch element database migrations and upgrades within a C++ billing support application in a HP-Unix environment while on call 24/7.

6. C #

Here's how systems analysts use c #:

Developed Online CSV Protocol system using ASP.NET, C #, SQL and Web Services.
Created Data Access Layer, and Business Logic Layer Classes in Model using C #.

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7. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how systems analysts use technical support:

Identified opportunities for improvements and worked with business and technical support teams to develop business solutions eliminating breakdowns and driving progress.
Provide ongoing operational and user assistance to address application problems, on-call technical support, and assist users with application operation.

8. Data Analysis

Here's how systems analysts use data analysis:

Educated internal customers on details of data analysis and tool development to establish specific requirements and functionality ensuring tool usage post-creation.
Implemented methodology into classroom instruction and curriculum content for four Web Intelligence training courses, emphasizing database theory and data analysis.

9. Business Processes

Here's how systems analysts use business processes:

Recommended technology enhancements that improve business processes as well as enhancements that increase reliability and stability of proposed and existing systems.
Evaluated and recommended all the software for business processes and delivered solutions that improved the business practices and technological solutions.

10. SQL Server

Here's how systems analysts use sql server:

Constructed relational database for call center information in SQL Server to more effectively track information.
Developed and designed relational database models with Microsoft SQL Server.

11. Data Warehouse

Data warehouse, often abbreviated as either DW or DWH is a system used in computing for data analysis as well reporting. The DW is also considered to be an integral component of business intelligence as they also provide storage facilities for both real-time and historical data. ETL and ELT are the two driving forces behind a data warehouse system.

Here's how systems analysts use data warehouse:

Prepared Functional Specifications and Operational Document to support data warehouse data extract, loading and refresh between IBM mainframe and Client/Server.
Completed numerous other project types successfully, including wireless switch implementations, data warehouse download implementations, and interface projects.

12. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how systems analysts use management system:

Acted as liaison between other technical staff, users and vendors regarding basic application design and modification including database management systems.
Maintained real-time resort management systems for corporate Accounting, Property Management, Guest Internet services, and distributed Point-of-Sales terminals.

13. Computer System

Here's how systems analysts use computer system:

Performed daily maintenance, processed and maintained military computer systems and operation systems, and managed detailed accountability reports and records.
Perform computer systems analysis work to design and implement test procedures that validate the effectiveness and accuracy of supported applications.

14. Strong Analytical

Here's how systems analysts use strong analytical:

Displayed strong analytical skills and excellent problem skills.
Delivered strong analytical skills in order to present an understanding of the organizational benefits a project may provide.

15. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how systems analysts use hr:

Created new user accounts according to HR assigned roles in several mortgage lending applications and maintained related documentation.
Provided superior administrative support to Information Technology Division, including timekeeping, database maintenance and HR support.

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What skills help Systems Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Systems Analyst resumes?

Austin McCoy

Director of Javelina Engineering Student Success Center, Texas A&M University - Kingsville

-Internship/co-op experience -Research experience
-Good leadership skills and involvement on campus and in the community and activities where the individual works as part of a team.
-Well written resume can tell a lot about the technical writing skill; a resume needs to be clean and comfortable to read; recruiters can find what they are looking for easily.
-Less is sometimes more because students sometimes will put more information on a resume than is pertinent to the position applying for.

What soft skills should all Systems Analysts possess?

Michael McLaughlin

Faculty, Brigham Young University - Idaho

The ability to work well with people.

What hard/technical skills are most important for Systems Analysts?

Michael McLaughlin

Faculty, Brigham Young University - Idaho

Solid understanding of the technology stack (from desktops to cloud), including at least one programming language at certification level and object-oriented design skills that include exclusivity, patterns, and data design both in relational and document databases.

What Systems Analyst skills would you recommend for someone trying to advance their career?

Dr. Brian Simmons

Associate Provost, Columbia International University

I would not think so much in terms of "skills to enhance" but rather experiences that will add depth of insight and understanding. Candidates with a variety of practical experiences, coupled with rigorous academic training, are set apart from others.

What type of skills will young Systems Analysts need?

Missy Gutkowski

Assistant Dean, Bucknell University

As remote and flexible work continues to penetrate industries across the country, daily office check-in conversations and hallway chatter are rare. New employees should be prepared to bring to the table analytical skills to gather, review, and synthesize information for further review, clarification, and report outs.

New employees should be prepared to communicate well and often, not only expressing expectations of what they need to complete their work but also to frequently updating supervisors and coworkers. Quickly learning the communication preferences and style of a supervisor and organization will set a new employee up for success in any industry.

Do you want to know more?

List of systems analyst skills to add to your resume

The most important skills for a systems analyst resume and required skills for a systems analyst to have include:

Customer Service
Project Management
Troubleshoot
Java
C++
C #
Technical Support
Data Analysis
Business Processes
SQL Server
Data Warehouse
Management System
Computer System
Strong Analytical
HR
Systems Analysis
SDLC

PL/SQL
Linux
SharePoint
PC
Unix
Application Development
Test Cases
Technical Specifications
QA
ERP
Visio
Windows XP
User Acceptance
HTML
Payroll
XML
Mainframe

Test Scripts
Technical Documentation
CSS
Functional Specifications
Software Applications
EPICS
Technical Issues
COBOL
ETL
EDI
OS
UAT
Windows Server
Object Oriented Programming
Oracle Sql
SME

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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