Systems analyst lead, technical lead job description

A Lead Systems Analyst (SA) in the Digital Transformation and Technology (DTT) department acts as a technical subject matter expert of specific systems and/or platforms with expertise in aspects of system design, architecture, data structure, and integration. He/she should be able to interpret, understand, and steward both functional and technical requirements from teams within DTT as well as Business Partners when necessary. As a Lead SA on the Customer Technology Solutions team in DTT, you will work with leaders across the company, Operators, and trusted partners to understand the current Customer technology offerings within our Captive Venue locations, both licensed and franchised, and future requirements needed at international locations. Captive Venues, typically licensed by a third-party vendor, are commonly found in Airports, Colleges/Universities, Hospitals and Stadiums, and serve as extensions of the Chick-fil-A brand. These locations are responsible for their individual Point of Sale systems and must meet certain technical requirements to support Chick-fil-A's service standards. In the international space, the Lead SA will partner closely with Chick-fil-A International teams to understand timelines and local Point of Sale options and requirements needed to support future locations. The Lead SA will help research, identify, and support a solution that would allow Chick-fil-A the ability to interface directly with commercial Point of Sale solutions both domestically and internationally. As the Lead SA for these location types, you will partner with other areas of the business, such as International and Operations, to define and appropriately order desired outcomes to serve this area of the business. You will need to leverage influence to partner with DTT product owners to drive and implement changes that will allow integration into Chick-fil-A's commerce ecosystem for access to things such as Chick-fil-A's loyalty engine, menu offerings, and financial systems. You will have direct impact to Chick-fil-A Customers as you define and partner to deliver innovation solutions that enhance the customer experience within our Captive Venue and future international locations.

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities

· Act as Technical Subject Matter Expert for supported commercial adapter solution.· Responsible for defining requirements, researching & identifying available technical solutions, execution of technical tasks, creation of documentation (requirements, process maps, test plans, etc.), and communication with functional partners and business stakeholders.· Set work direction and engage in feature planning and prioritization; translate business requirements into user stories and acceptance criteria for various development teams to execute against.· Partner closely with various stakeholders to understand critical business objectives as part of the overall Captive Venue and International locations strategy and roadmap.· Support and troubleshoot high complexity and/or business impacting issues and assist other team members with lower complexity issues.· Collaborate and interact with vendors, developers, stakeholders, system architects and various subject matter experts to manage the implementation of changes and issue resolution. · Partner with engineering leadership on the creation of Service Level Objectives (SLO). Directly supports the definition, creation, and execution of a monitoring and reporting strategy tied to those SLOs.· Understand all aspects of applicable systems including how they interact with and/or impact other systems or business processes.· Work closely with various stakeholders to define, design, and steward the introduction, test, successful launch, and ongoing improvement of new concepts into existing and new business processes and platforms as they relate to Captive Venue and International locations· Manage budget requirements for achieving outcomes within scope of work.· Own the strategic relationship with the functional and technical partners on systems.· Screen and on-board new partner talent as needed.

Minimum Qualifications

· Bachelor's Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired· Experience leading significant system or platform enhancements/implementations· Knowledge and/or experience with Agile development approaches and techniques · Experience in driving teams and management to decisions · Strong written and oral communication skills, with a notable ability to translate highly technical concepts to business application and vice versa

Preferred Qualifications

· Strong verbal and written communication skills · Excellent personal and relational intelligence · Demonstration of leadership and strong collaboration· Ability to quickly learn and comprehend technical systems · Self-starter who completes responsibilities with minimal supervision · Team player who is committed to both the team and the product · Strong decision-making skills with the ability to collaborate and make decisions in the gray · Sharp analytical and problem-solving skills · Ability to effectively manage vendors · Servant spirit with strong sense of stewardship

Minimum Years of Experience

5

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelors Degree

Major/Concentration

Computer Engineering, Computer Science, or related technical field


Job FunctionInformation Technology

Position TypeExperienced Professionals

Posting Location : LocationUS-GA-Atlanta

As an IT Systems Analyst Senior or Lead on the Enterprise Services Operation Center (ESOC) team, you'll work on an operations team that concentrates on proactive monitoring of events and aids in outage detections and investigations. You'll need to have a mindset and skillset of an IT Analyst, with Engineer and Developer qualities. Your work will cross the entire enterprise, including infrastructure and applications and you will partner with our Incident Management Team, Enterprise Monitoring, Problem, Change and Security departments. You'll be responsible for developing, enhancing, and monitoring Splunk dashboards that use enterprise-wide data. Your responsibilities will also include automation opportunities, escalation during major incidents and outages, and high complexity requests consultation.
This position is open to remote work.

Must-have qualifications

* Bachelor's Degree or higher in an Information Technology, or related discipline (e.g., Computer Science, Management Information Systems (MIS), Math, Information Systems) and a minimum four years of related work experience designing, developing, programming and/or supporting IT Systems and applications.
* In lieu of a Bachelor's degree, a minimum six years of related work experience designing, developing, programming and/or supporting IT Systems and applications may be accepted

Preferred skills

* Experience with Splunk and AppDynamics
* Understanding of application and infrastructure architecture
* Strong analytical and engineering skills with the ability to act as a liaison and partner with other IT teams
* Experience with current monitoring solutions and data structures

Compensation

* $72,800 - $117,500/year depending on position level and experience
* Gainshare bonus up to 30% of your eligible earnings based on company performance

Benefits

* 401(k) with dollar-for-dollar company match up to 6%
* Medical, dental & vision, including free preventative care
* Wellness & mental health programs
* Health care flexible spending accounts, health savings accounts, & life insurance
* Paid time off
* Paid & unpaid sick leave where applicable, as well as short & long-term disability
* Parental & family leave; military leave & pay
* Diverse, inclusive & welcoming culture with Employee Resource Groups
* Career development & tuition assistance
* Onsite gym & healthcare at large locations

Equal Opportunity Employer

Sponsorship for work authorization for foreign national candidates is not available for this position

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