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  • Airway Transportation Systems Specialist (SSC Coordinator)

    Us Department of Transportation 4.5company rating

    Systems analyst job in Rochester, NY

    Apply Airway Transportation Systems Specialist Department of Transportation Federal Aviation Administration ATO - CSA - Cleveland District - Pittsburgh Group - Rochester SSC (WCQ25-ROC) Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply Summary The Airway Transportation Systems Specialist (ATSS) at this level is recognized as the subject matter expert in their field. All duties of an ATSS are tied to maintaining safe and efficient operating capacity of the vast and complex network of electronic systems required for the world's largest air traffic control and navigation system. Incumbent serves as an SSC Coordinator at the Rochester SSC (WCQ25-ROC). Summary The Airway Transportation Systems Specialist (ATSS) at this level is recognized as the subject matter expert in their field. All duties of an ATSS are tied to maintaining safe and efficient operating capacity of the vast and complex network of electronic systems required for the world's largest air traffic control and navigation system. Incumbent serves as an SSC Coordinator at the Rochester SSC (WCQ25-ROC). Overview Help Accepting applications Open & closing dates 11/21/2025 to 12/11/2025 Salary $90,278 to - $139,919 per year The salary range listed above includes 17.88% locality pay. Pay scale & grade FV I Location 1 vacancy in the following location: Rochester, NY Telework eligible Yes-Situational telework may be permitted in accordance with agency policy. Travel Required 25% or less - The job may require up to 25% travel. Relocation expenses reimbursed No Appointment type Temporary - 2 Years Work schedule Full-time Service Excepted Promotion potential NA Job family (Series) * 2101 Transportation Specialist Supervisory status No Security clearance Other Drug test Yes Bargaining unit status Yes - This is a bargaining unit position, represented by the Professional Aviation Safety Specialists (***************************** Announcement number AGL-ATO-26-0002-96481 Control number 850539000 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency FAA-Wide -Open to current, permanent FAA employees Duties Help Serves as an ATSS (SSC Coordinator), responsible for performing a variety of functions directly related to the operation of the NAS. Performs work of broad scope and complexity with a high degree of independence. Incumbent provides the highest organizational level of technical support associated with analyzing, designing, developing, installing, repairing, fabricating, maintaining, modifying, or evaluating the most complex systems for which the FAA is responsible. Incumbent is recognized as the technical expert on legacy and newly developed systems within a large facility or multiple facilities over a large geographical area. Work requires maintaining technical expertise on complex systems and/or emerging technology, systems interrelationships and management of the NAS. Responsibilities include the integration, restoration, testing and evaluation of new advanced service or service components, hardware/software systems and processes. Performs a variety of functions directly relating to the operation of the NAS. Focus is on availability and reliability of the services and projects provided to the users of the NAS. Serves as the principal technical specialist, a project manager. on the major projects and/or program areas, resolving unique technical problems without managerial intervention, providing coordination and suggesting solutions. Works within established policies and procedures to select the most effective and efficient approach or to develop new solutions. Carries out work in accordance with overall plans and objectives of the organization, resolving problems as they arise, and making adjustments as necessary to deal with unanticipated situations and organizational needs. This work includes responsibility for evaluating diagnostic data from multiple systems that are integrated to support a network of services or service products. Can be called upon to assist with repair and/or restore service or systems, providing guidance on the availability of backup systems, and to upward report the status of critical events. Evaluation of this data is used for correcting deficiencies on Contractor Acceptance Inspection (CAI) or Joint Acceptance Inspection (JAI), FPIP, FSEP, Redline Drawings, Peabody and DMT reports dealing with LCMs, LADs, LEMs and resolving event-based certification issues necessary for the timely restoration of equipment, systems/services with the NAS. Monitors other employees as a project or team leader. Responsible for all aspects of SSC projects from initial planning, drawing and specifications review, implementation, Joint Acceptance Inspection, and disposition of assets. Acts as SSC point of contact for all projects completed locally or by outside contractors. Identifies requirements (staffing funds, materials, and equipment) to accomplish projects and tracks the use of project resources. Provides training, mentoring, guidance and advice to FAA employees, contractors, and other organizations as needed. Uses technical expertise and understanding of user and stakeholder needs to prioritize SSC workload. Integrates Operational Risk Management (ORM) into all planned activities ensuring that all customers and users of services are included and involved in implementation and planning. Fully understands and utilizes proper Personal Protective Equipment (PPE) and personal safety practices when engaged in all restoration and maintenance activities helping to set the example of safe work practices for others in the organization. Provides training, mentoring, guidance and advice to other employees, technicians, and trainees regarding difficult technical or operational issues. Can be called upon to assist with repair and/or restore service or systems, providing guidance on the availability of backup systems, and up to upward report the status of critical events. Incumbent must possess a valid driver's license. Performs other duties as assigned. Requirements Help Conditions of employment * US Citizenship is required. * Selective Service Registration is required for males born after 12/31/1959. * Must submit an SF50 (See Required Documents). * Designated or Random Drug Testing required. * This position is Temporary: 2 years, may be extended without further competition, terminated early; may not be made permanent. Qualifications There is no timeframe requirement at the Level III/FV-H to compete. Candidates must show experience at the level of difficulty and responsibility that is appropriate to the position. Experience that demonstrates an extensive knowledge of and experience in technology system interrelationships, and management of civilian or military automated aviation, navigation, and electronics systems. Generally, experience at the next lower level Pay Band H/level III or FG/GS-12 or equivalent, meets the minimum qualifications for this position as long as the experience supports the demonstrated abilities identified below. Eligible applicants meeting the minimum qualification requirements may be further evaluated on the Demonstrated Abilities listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration. You MUST provide a NARRATIVE statement for each Demonstrated Ability. The narratives should be clear and concise, providing a description of your education, training and experience that would describe the degree to which you possess each Demonstrated Ability. Candidates must show experience at the level of difficulty and responsibility appropriate to the position. Notice: Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE. You may be asked to provide evidence or documentation that you have this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during that application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Supervisor Endorsement. If your selection for this position would be considered a promotion then a supervisory statement endorsing your candidacy (Career Level III to Career Level IV) is required by the closing date of this announcement. The endorsement must include the announcement number. You may upload your document with your application. Supervisory Endorsement is not required for ingrade/downgrade candidates. Preview job questionnaire Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire. Additional information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. ************************************************************** This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. Interviews: If one qualified applicant is interviewed then all qualified applicants must be interviewed. This is a temporary assignment NTE 2 years, may be extended without further competition, terminated early; may NOT be made permanent. Links to Important Information: Locality Pay, COLA Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help Narratives for Demonstrated Abilities identified under qualifications are mandatory. Failure to submit demonstrated abilities statements will prevent you from receiving further consideration. If your selection for this position would be considered a promotion, then a supervisory statement endorsing your candidacy (Career Level III to Career Level IV) is required by the closing date of this announcement. The endorsement must include the announcement number. Failure to submit will result in loss of consideration. Only supplemental documentation (Supervisory Endorsement, SF-50) will be accepted in combination with your on-line application. These documents must be uploaded or faxed to ************ on or before the closing date of this announcement. All submitted documents should reference the announcement number. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system ************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position. You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register. RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION. We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) * Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week. * Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA. Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible. You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications. Agency contact information Michele M McNamara Phone **************** Fax **************** Email ************************** Address Federal Aviation Administration AGL Regional HR Services Branch 2300 E. Devon Ave., Room 250 AHF-N310 Des Plaines, IL 60018 US Next steps Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview. For instructions on how to check the status of your application, please go to: USAJOBS Help Guide. Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated. All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help Narratives for Demonstrated Abilities identified under qualifications are mandatory. Failure to submit demonstrated abilities statements will prevent you from receiving further consideration. If your selection for this position would be considered a promotion, then a supervisory statement endorsing your candidacy (Career Level III to Career Level IV) is required by the closing date of this announcement. The endorsement must include the announcement number. Failure to submit will result in loss of consideration. Only supplemental documentation (Supervisory Endorsement, SF-50) will be accepted in combination with your on-line application. These documents must be uploaded or faxed to ************ on or before the closing date of this announcement. All submitted documents should reference the announcement number. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system ************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
    $90.3k-139.9k yearly 14d ago
  • System Analyst - Rochester NY

    Northland Controls 3.5company rating

    Systems analyst job in Pittsford, NY

    Job Details Rochester New York - Pittsford, NY Austin, Texas - Austin, TX; Reston Virginia Washington DC - Reston, VA; United Kingdom - Letchworth - LETCHWORTH, HertfordshireDescription Northland Controls is seeking a well-qualified System Analyst, located in Rochester, NY. Secondary location considerations for Reston, VA or Austin, TX. The System Analyst will be responsible for delivering outstanding service desk support to the assigned region, ensuring the smooth operation of physical security systems and associated technology. This role acts as the primary point of contact for service tickets and technical issues, coordinating responses and managing ticket resolution in line with Northland's service standards. What type of candidate Northland is looking for: We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining embracing accountability, all while having fun! Our culture and team are our strongest assets. We want to employ happy people, who bring a positive and energetic attitude to not only their work and the work environment. What you will love about this job. You will be working for an amazing company in a challenging environment that employs the most exceptional type of people. Qualifications - Self-motivated, with the ability to work independently and manage multiple priorities. - Minimum of 5 years' experience in a service desk or support role within the security industry. - Experience supporting regional access control and CCTV systems. - Strong background in troubleshooting and supporting security technologies including biometrics, key management, and alarm centers. - Familiarity with Windows operating systems and Microsoft Office Suite. - Basic understanding of IT networks, LAN/WAN, and cloud-based systems is highly desirable. - Strong interpersonal and communication skills with the ability to engage at all levels. Essential Duties and Responsibilities - Manage and triage service tickets from receipt through to resolution. - Coordinate service queue management and ticket assignment. - Provide first-line solutions where possible, escalating unresolved issues as required. - Coordinate and support engineering visits and remote sign-off processes. - Maintain and update as-built documentation and technical configurations. - Manage spares stock and oversee ticket invoice reconciliation. - Assist in the development and documentation of processes and procedures. - Provide regular statistical reporting and support ad hoc data requests. Skills - Strong written and verbal communication skills. - Excellent problem-solving and organizational abilities. - Ability to work independently and collaboratively within a team environment. - Proficiency in Microsoft Office Suite. Preferred Education & Experience - Certifications in access control or CCTV systems (e.g., Lenel OnGuard, Milestone) are preferred. - Experience as an installer or service engineer is desirable. - Professional security certifications (e.g., ASIS, CPP) are desirable but not required. Travel Travel may be required for certifications and occasional support visits. Work Authorization Must be authorized to work in the US or applicable region. What Northland Does Northland is a world-class global security integrator with offices in the United States, United Kingdom, Singapore, China and India. We specialize in design, build, integration, and management of high-end Lenel, Software House, S2 global enterprise security systems which include 6 out of 10 of the largest hi-tech companies in Silicon Valley. We are responsible for single card reader installations in some of the most remote parts of the world, all the way through to the design, deployment and management of large enterprise systems managing up to 300 corporate offices in over 70 countries including datacenters and multi-faceted security operations centers. With 250 highly trained professionals, all program management, project management, system design, system programming, testing and commissioning is carried out by Northland Controls experts to ensure we deliver the right solution, to the right standard, every time, anywhere in the world. In addition, Northland is supported by a network of over 100 in-country local service partners (LSPs) across the world who partner with Northland to deliver unparalleled world class services to our enterprise customers. We are trusted to get the job done no matter what. Through word-of-mouth our elite list of customers has rewarded us with phenomenal growth from $1M to $70M in 10 years'. To achieve this, we are always interested in the very best people who share our core values and beliefs and will “do whatever it takes” to enable our customers to realize their goals. We will take on difficult challenges regardless of where they may lead us, and we will always take the most honorable route to get there. Northland Values Be Honorable Our People Take on Challenges Do Whatever it Takes Have Fun Northland Controls is an equal employment opportunity employer, discrimination is prohibited.
    $85k-105k yearly est. 60d+ ago
  • Business Intelligence Financial Analyst

    Thus Far of Intensive Review

    Systems analyst job in Rochester, NY

    As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 120 Corporate Woods, Rochester, New York, United States of America, 14623 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500023 Financial Services SMH Work Shift: Range: UR URG 110 Compensation Range: $60,431.00 - $84,603.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Devises methods for gathering information, analyzing and interpreting both financial data; prepares reports for or in support of URMC Finance Teams, Clinical Program Management, and URMC Administration. Performs complex Financial Planning and Analysis (FP&A) studies as requested. Responsibilities: Under the direction of the Cost Manager meets with Department Heads, Chairs and the Directors Office defining and preparing reports and analysis on assigned projects, providing ad hoc reporting as requested. Creates and analyzes all reporting functions in support of Enterprise BI reports/analyses produced for the hospitals and medical group partners. Maintains analytical expertise to assist with data collection and guidance to key customers throughout the organization. Collaborates with the URMC Finance Teams in further defining and analyzing financial modeling Evaluates and becomes familiar with performance reporting protocols and objectives. May write or assist in writing procedures that control reporting needs and processes. Work in collaboration with individual Departments and Program Administrators to assist them in McKesson HBI/Explorer reporting platforms to accommodate each individual reporting requirement. Works with Decision Support System Administration in supporting the data management processes of hospital and medical faculty group, McKesson tools, and assists in ensuring that all feeds are fed properly, audited and integrated into the data bases efficiently and timely. Support and serves as backup for the Decision Support/BI Team on Business Intelligence Analytics projects. Qualifications: Bachelor's degree with major course work in Finance or Accounting, or related field desirable, and 4-5 years' experience in the analysis and dissemination of information; or an equivalent combination of education and experience. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
    $60.4k-84.6k yearly Auto-Apply 11d ago
  • Application Support Analyst

    Banyan Software

    Systems analyst job in Rochester, NY

    Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. Application Support Analyst - Our Portfolio Company Overview One of our portfolio companies is a leading provider of mission-critical software solutions for fire departments across the United States, offering a flagship Records Management System (RMS) and accompanying modules (Responder, AVL, Kiosk, Inspections, and more). The Application Support Analyst provides high-quality customer service and advanced technical support to the company's clients. This role handles complex product issues, collaborates with internal teams to improve product quality, contributes to documentation and workflows, and ensures that fire departments receive fast, accurate, and reliable assistance. This is a full-time, in-office position (9:00 AM - 5:00 PM EST) at the company's Rochester headquarters. Salary Range: USD $55,000- $65,000 Role & Responsibilities: Client Support & Troubleshooting Serve as the first point of contact (phone, email, ticket) for customer inquiries related to the RMS platform and associated modules. Triage, investigate, and resolve complex technical issues using the ticket management system (Zendesk). Provide hands-on troubleshooting including: RMS workflows (Incidents, NFIRS/NERIS, Scheduling, Personnel, Training, Assets, etc.) CAD integration behavior User permissions and configuration Data imports/exports and validation Client-side and server-side setup, including basic SQL checks Clearly document issue details, root cause, and resolution steps. Client Coaching & Best Practices Educate clients on system features, workflows, and recommended usage patterns. Help customers get the most value from the company's solutions through process coaching and configuration guidance. Maintain a strong customer-first mindset and set clear expectations throughout each support engagement. Internal Collaboration Work closely with QA, Product, and Engineering teams by: Filing clear and reproducible bug reports Identifying recurring issues and recommending improvements Participating in release validation and regression testing as needed Assist with the creation and maintenance of knowledge-base articles, client documentation, and internal runbooks. Continuous Learning & Process Improvement Develop a deep understanding of the company's software modules, integration architecture, and the broader fire-service software ecosystem. Continuously improve troubleshooting skills through training, internal learning opportunities, and hands-on experience. Follow all support workflows and escalate issues appropriately when complexity exceeds defined thresholds. Actively contribute ideas that reduce ticket volume, improve resolution time, and enhance customer satisfaction. Required Experience: 2+ years of client-facing software support experience, preferably in a technical or enterprise application environment. Prior experience troubleshooting multi-module or workflow-based software systems. Excellent troubleshooting and analytical skills. Strong written and verbal communication skills. Ability to understand complex workflows and translate them into user-friendly guidance. High attention to detail and accuracy in documentation. Ability to multi-task while maintaining productivity in a fast-paced environment. Professional, calm, and empathetic client communication style. Ability to escalate appropriately based on urgency or risk. Strong ownership mindset with a commitment to delivering an outstanding support experience. Preferred Skills: Experience with Fire/EMS RMS software, CAD systems, NFIRS, or NERIS. Experience using a ticket system (preferably Zendesk). Comfort with SQL queries (reading logs, running basic selects). Experience with software installation, configuration, or upgrade processes. Familiarity with public-safety workflows or fire-service operations. Benefits & perks: Competitive salary + performance bonus Health, dental, vision, and 401(k) with match On-site role with occasional work-from-home flexibility PTO, company holidays, volunteer time off Annual professional-development budget Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond - instead, forward it to ************************** and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.
    $55k-65k yearly Auto-Apply 1d ago
  • IT Security Analyst

    Job Listingswellington Steele and Associates

    Systems analyst job in Rochester, NY

    An IT Security Analyst is a vital part of an organization's mission to protect its information assets. Salary range (depending on experience): $70k-$140k The role is to monitor, analyze, test, and maintain security technologies and processes in support of the achievement of regulatory and security requirements. As part of this work, it is important the Analyst have a working knowledge of the organization's information architecture and business processes. The IT Security Analyst works collaboratively with all departments in problem solving issues related to security configurations and processes. Strong communications skills and a high level of values are essential for this role. DUTIES AND RESPONSIBILITIES: Monitors organization's networks for security breaches and investigates a violation when one occurs. Installs, utilizes and maintains software, such as SIEMs, DLP, firewalls and data encryption programs, to protect sensitive information. Prepares reports that document security breaches and the extent of the damage caused by the breaches. Researches the latest information technology (IT) security trends. Helps plan and carries out an organization's way of handling security. Develops security standards and best practices for their organization. Recommends security enhancements to management or senior IT staff. Defines, implements and maintains corporate security policies. Conducts internal and external security audits. Protects digital files and information systems against unauthorized access, modification or destruction. Works with vendors to promote optimal functionality, including documentation, analyzing change requests, and upgrades to ensure that the most current versions are available. Advises team leadership on all aspects of planning and successful approaches to meeting project plan and goals. Follows established departmental policies, procedures, and technical standards. Works extended and non-standard hours as necessary to support security maintenance and implementation. Takes “on-call” rotation to provide twenty-four hour support when appropriate Is responsible for attending all annual mandatory educational programs as required by position. EDUCATION: Associate's Degree in Information Systems or related field required. Candidates with security relevant certifications (SANS, ISACA, ISC2) preferred. EXPERIENCE: Minimum of five years' work experience in Information Security as a Network Engineer or equivalent role. Experience with SIEM, IDPS, DLP is strongly desired.
    $70k-140k yearly Auto-Apply 60d+ ago
  • IT Security Analyst

    Wellington Steele and Associates

    Systems analyst job in Rochester, NY

    An IT Security Analyst is a vital part of an organization's mission to protect its information assets. Salary range (depending on experience): $70k-$140k The role is to monitor, analyze, test, and maintain security technologies and processes in support of the achievement of regulatory and security requirements. As part of this work, it is important the Analyst have a working knowledge of the organization's information architecture and business processes. The IT Security Analyst works collaboratively with all departments in problem solving issues related to security configurations and processes. Strong communications skills and a high level of values are essential for this role. DUTIES AND RESPONSIBILITIES: Monitors organization's networks for security breaches and investigates a violation when one occurs. Installs, utilizes and maintains software, such as SIEMs, DLP, firewalls and data encryption programs, to protect sensitive information. Prepares reports that document security breaches and the extent of the damage caused by the breaches. Researches the latest information technology (IT) security trends. Helps plan and carries out an organization's way of handling security. Develops security standards and best practices for their organization. Recommends security enhancements to management or senior IT staff. Defines, implements and maintains corporate security policies. Conducts internal and external security audits. Protects digital files and information systems against unauthorized access, modification or destruction. Works with vendors to promote optimal functionality, including documentation, analyzing change requests, and upgrades to ensure that the most current versions are available. Advises team leadership on all aspects of planning and successful approaches to meeting project plan and goals. Follows established departmental policies, procedures, and technical standards. Works extended and non-standard hours as necessary to support security maintenance and implementation. Takes “on-call” rotation to provide twenty-four hour support when appropriate Is responsible for attending all annual mandatory educational programs as required by position. EDUCATION: Associate's Degree in Information Systems or related field required. Candidates with security relevant certifications (SANS, ISACA, ISC2) preferred. EXPERIENCE: Minimum of five years' work experience in Information Security as a Network Engineer or equivalent role. Experience with SIEM, IDPS, DLP is strongly desired.
    $70k-140k yearly Auto-Apply 60d+ ago
  • Deskside Support Engineer

    MVP Health Care 4.5company rating

    Systems analyst job in Rochester, NY

    At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for an Associate, Deskside Support Engineer to join #TeamMVP. If you have a passion for working with the latest technology and interacting with customers, this is the opportunity for you. **What's in it for you:** + Growth opportunities to uplevel your career + A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team + Competitive compensation and comprehensive benefits focused on well-being + An opportunity to shape the future of health care by joining a team recognized as a **Best Place to Work** for and one of the **Best Companies to Work For in New York** **Qualifications you'll bring:** + An AA/AS or BA/BS in a technical discipline, Computer Science preferred. + IT certification, such as A+, MCDS, or equivalence experience as a deskside support technician or similar role + The availability to work on-site, full-time. + 3+ years Computer Hardware experience required + 3 years customer service experience + Proven experience in providing technical support and problem solving/troubleshooting skills in an office environment. + Microsoft 365 Cloud Platform (Intune/Entra/Azure) + Experience with Windows 10/11 + Proven experience in providing technical support and problem solving/troubleshooting skills in an office environment. + Strong knowledge of computer hardware, software, and operating systems. + Curiosity to foster innovation and pave the way for growth + Humility to play as a team + Commitment to being the difference for our customers in every interaction **Your key responsibilities:** + Provide deskside support to office staff, resolving technical issues and troubleshooting problems in a timely manner. + Install, configure, and maintain hardware and software, including computers, printers, and other office equipment. + Collaborate with the Digital team to implement and maintain security measures, ensuring the protection of sensitive data and information. + Assist in the setup and configuration of new workstations, ensuring they are properly connected to the network and have the necessary software installed. + Conduct regular maintenance and updates on office technology, ensuring optimal performance and minimizing downtime. + Train office staff on the proper use of technology and software applications, promoting efficiency and productivity. + Document and track technical issues and resolutions, maintaining accurate records for future reference. + Stay up-to-date with the latest technology trends and advancements, continuously improving your technical skills and knowledge. + Other duties as assigned by leadership **.** + Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer. **Where you'll be:** Onsite- Rochester, NY Office **Pay Transparency** MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. **MVP's Inclusion Statement** At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at ******************** . **Job Details** **Job Family** **Information Technology & Transformation Services** **Pay Type** **Hourly** **Hiring Min Rate** **24 USD** **Hiring Max Rate** **30 USD**
    $93k-119k yearly est. 60d+ ago
  • Administrator, Yardi Systems - Affordable

    Conifer Realty 3.9company rating

    Systems analyst job in Rochester, NY

    General Description The Affordable Administrator, Yardi Systems is responsible for the configuration, support, and optimization of the Yardi Voyager platform. This role ensure that the business processes are streamlined, compliant, and efficient, while serving as the internal expert for Yardi Modules included but not limited to Voyager, Affordable Housing (50059, LIHTC, HOME, RD, 50058), Affordable Rent Café, Maintenance IQ, and more. Within the responsibilities of this role, a specialized expertise in compliance and program-specific requirements to ensure the system supports accurate reporting and adheres to agency mandates. Affordable System Administration: + Serve as the subject matter expert and system administrator for Yardi's Affordable Housing tools and modules. + Configure and maintain affordable-specific elements, including income/rent limits, unit eligibility restrictions, and compliance rules. + Ensure timely implementation of new affordable housing regulations and Yardi software releases. + Troubleshoot program-specific validation errors and escalate unresolved compliance issues when necessary. + Lead or support implementation of new affordable-related products or enhancements. + Conduct regular audits to ensure data accuracy, system performance, and regulatory alignment. + Maintain affordable compliance rules in Yardi to ensure accurate certification processing and reporting. + Monitor and support the implementation of compliance updates across all relevant properties and programs. System Set up and Configuration: + Oversee system setup, configurations, and updates as related to affordable housing compliance, property management, and accounting functions. + Customize system workflows to align with affordable program requirements and operational needs. + Coordinate system updates and module version control with the Manager, Yardi Systems. User Access & Support: + Manage user access, security roles, and permissions in accordance with compliance and company policy. + Provide Tier 2 support for site-level users and serve as a cross-departmental escalation point for affordable Yardi issues. + Train new users on Yardi functionality, with a focus on affordable housing workflows and data entry standards. System Optimization & Documentation + Identify opportunities for improved system utilization, automation, and compliance efficiency. + Collaborate with the Manager, Yardi Systems to roll out operational and compliance system improvements. + Support annual business process reviews with department stakeholders to maintain system alignment. + Assist in documenting procedures, creating solution guides, and updating Standard Operating Procedures (SOPs). Project & Implementation Support + Assist in the planning, testing, and deployment of system upgrades and affordable module enhancements. + Participate in cross-functional Yardi-related projects and contribute affordable housing expertise. Success Metrics + Affordable module setup accuracy (rent/income limits, validations logic, etc) + Regulatory updates implementation + Ticket resolution within SLA + Validation error resolution success rate + Data compliance audit support completed on time EDUCATION + Work experience or education equivalent to an associate or bachelor's degree. + Certifications and mid-high level affordable housing knowledge required. + Strong understanding of TRACS, MINC, and compliance file formats required + COS, BOS, TCS, STAR, COSA, C3P and higher + Mid-level or above accounting knowledge + SQL basic knowledge Requirements + Experience supporting, managing and optimizing end-user environments. + Yardi Voyager deployment, administration and troubleshooting experience preferred or willing to train. + Strong Excel, skills; proficient on Word and Outlook. + Skilled on data entry for system input with excellent proofreading skills. + Excellent listening and communication skills (written and oral). + Ability to work independently and effectively to support a team. + Detail-oriented and able to document effectively + Self-Sufficient and resourceful; strong problem-solving skills + Ability to learn a variety of business applications specific to our industry. + Excellent customer service skills to interact with all levels of employees and external customers. + Strong organizational and multi-tasking skills. + Excellent time management skills. + Flexible, adaptable to change projects quickly as needed. + Collaborative, friendly to handle issues as they arise. + Proactive; eager to learn and take on new responsibilities. + Resourceful; problem-solving skills. + Business Professionalism and excellent business judgment. + Able to effectively work on a team and work independently as needed. + Ability to work in a fast-paced environment with ability to meet deadlines. + Flexibility for fluctuating work schedule/extended work hours as needed/scheduled + Reliable transportation with a valid driver's license and insurance. + Flexibility to travel for site visits, meetings, trainings, and events, including occasional overnight stays. Physical Requirements + Light work that may require waling, stooping, crouching and lifting up to 30 lbs. on occasion. + May be sitting for extended periods of time. Conifer Realty is a professional, service-oriented organization offering a competitive compensation package commensurate with experience, along with excellent benefits that include ongoing training and development, 13 holidays, 15 days paid time off, 401K with company match, medical, HSA, dependent care Flex account, dental, vision; company-paid life, short and long-term disability insurances; and a wellness program. The salary rage for this position is $75,000.00 - $85,000.00. The actual compensation may vary depending on a wide range of factors, including experience, skills, qualifications, certifications, location, etc. This range does not include additional forms of compensation such as bonuses. APPLY TODAY via our website link: **************************** com complete our application process and attach your resume. You will hear directly from the hiring manager on next steps in the process. Thank you for your interest in joining the Conifer Team! Conifer Realty LLC is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran. Salary Description $75,000.00 - $85,000.00
    $75k-85k yearly 60d+ ago
  • Lead Analyst - Info Sec

    Maximus 4.3company rating

    Systems analyst job in Rochester, NY

    Description & Requirements The Maximus DoD Cloud Information Systems Security Officer (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to identify and manage implementation of security policies, standards, and procedures that support federal customers with federal requirements to include FISMA, applicable FAR and DFAR Clauses, Executive Orders, and OMB's applicable to IL5 Cloud Environments. The primary role of the ISSO will be the creation, management, and administration of a System Security Plan (SSP) to include all required artifacts needed to obtain a DISA IL5 certification and to maintain compliance with NIST 800-53 and associated NIST 800 series publications. The ISSO will be responsible for all continuous monitoring of the IL5 environment supporting federal customers and will be the SME for control management and the establishment of Inheritance which will be used to support future DoD projects Essential Duties and Responsibilities: - Performs application vulnerability assessments to identify application vulnerabilities. - Performs network vulnerability assessments to identify host vulnerabilities. - Identifies, analyzes, and prioritizes vulnerability findings. - Analyzes system configurations to identify possible security gaps andor compliance violations. - Establishes collaborative working relationships with internal resources to provide security assessments, reports, and recommendations. - Performs other related duties as assigned. Additional Duties and Responsibilities: - Create and manage System Security Plan and creation and or validation of all associated artifacts required to obtain DISA IL5 certification as well as NIST 800-53 compliance to include but not limited to a System Level Continuous Monitoring (SLCM) Strategy, HW/SW lists, Information Flow Diagrams, System Categorization Forms, System Topologies, Configuration Management Plan, Configuration Control Board (CCB) Charter, System and Services Acquisition Plan, System and Information Integrity Plan, System and Communication Protection Plan, Security Assessment and Authorization Plan, Risk Assessment Plan, Program Management Plan, Security Planning, Physical and Environmental Protection Plan, Personnel Security Plan, Media Protection Plan, Identification and Authentication Plan, Contingency Plan, Audit and Accountability Plan, Security Awareness and Training Plan, Incident Response Plan, Access Control Plan, Risk Assessment Review (RAR) and Plan of Action and Milestone (POA&M). - Liaison with Maximus Federal business units, Maximus Corporate business units, and external stakeholders to ensure all legal and contractual requirements pertaining to cybersecurity, physical security, and Information Assurance are being met. - Communicate federal requirements to Maximus Information Security Office (ISO) and advise implementation of applicable security controls and hardening standards to governance and technical teams. - Assist the BISO and ISO Team in the identification and assignment of control owners throughout the organization and continually review controls on organizationally defined periodicities. - Actively collaborate with Maximus Threat and Vulnerability Management (TVM) Team to ensure applicable technologies are compliant with defined remediation timelines and hardening standards via enterprise vulnerability management tools. Minimum Requirements - Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required. - Bachelor's Degree - 7-10 years of security or technology related experience - Professional certifications, such as Security+, CEH, or CISSP, desirable • Knowledge of IPv4 network architecture and core services - Knowledge of web application development and architecture - Knowledge of network security controls - Knowledge of vulnerability management - Experience with dynamic application security testing (DAST) tools - Experience with vulnerability management (VM) tools - Familiarity with OWASP Top 10 - Familiarity with WASC Threat Classification • Familiarity with CVE - Familiarity with NIST SP 800-53 - Experience with automated service ticketing systems - Excellent analytical, decision-making, and problem-solving skills - Ability to communicate technical information in understandable business terms - Excellent interpersonal skills, presentation skills, and verbal / written communication skills - Strong customer service abilities required. - Ability to work collaboratively with a broad range of staff. Skilled in Microsoft Office software including Word, Excel, Visio, MS Project, and PowerPoint - Ability to perform comfortably in a fast-paced, deadline-oriented work environment - Ability to execute many complex tasks simultaneously, and work as a team member as well as independently Additional Minimal Requirements: - Have a DoD secret clearance status or eligible to obtain secret clearance status. - DISA IL5 Certification Experience - Strong understanding of federal and DoD requirements to include but not limited to applicable Executive Orders, FISMA, FIPS, CMMC, NIST 800-171, NIST 800-60, NIST 800-65, SCRM, FedRAMP, DODI 8500s, 8500.2s, and 8510s. - Experience with GRC tools (eMASS, CFACTS, CSAM). - Experience developing SSP's and applicable artifacts required for A&A activities. - Experience with STIG compliance. - Experience with vulnerability management and assessment via Qualys and Tenable. - Works on complex issues where analysis of situations or data requires an in depth evaluation of variable - Exercises judgement in selecting methods, techniques, and evaluation criteria for obtaining results. - Networks with key contacts outside own area of expertise. - Develops solutions to a variety of complex problems. - Work requires considerable judgment and initiative. #c0rejobs #HotJobs1111LI #HotJobs1111FB #HotJobs1111X #HotJobs1111TH #TrendingJobs #HotJobs1125LI #HotJobs1125FB #HotJobs1125X #HotJobs1125TH EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com. Minimum Salary $ 108,375.00 Maximum Salary $ 146,625.00
    $116k-153k yearly est. 5d ago
  • Lead Analyst - PMO & Portfolio

    Iberdrola

    Systems analyst job in Rochester, NY

    Job Title: Lead Analyst - PMO & Portfolio Work type: Office is dependent upon experience and location, ranging from: Orange, CT: $114,332 - $142,916 Boston, MA: $119,530 - $149,413 Job Summary This Project Management Lead Analyst will assist in the oversight of the AVANGRID IT portfolio of projects in accordance with Global IT metrics, and key industry processes and standards. The role oversees various programs and projects and provides relationship management on behalf of the AVANGRID IT group with objectives of providing an IT technical solution to meet the requirements in a timely and cost-effective manner. Projects can be funded by both the Business and IT. Responsibilities: Work with the PMO Team to support demand management processes and standards. Work with project managers to help improve the integrity of project delivery and reporting. Work within the PMO Team to develop specific portfolio change suggestions to help achieve PMO metrics. Work with the project managers to help achieve PMO metrics. Work with project managers to improve their knowledge of project reporting in the IT project management tool - Clarity. Hold meetings with project managers to ensure timely and accurate project updates for tasks - e.g., key milestone and other progress tasks, project highlights, and project risks. Act as a resource for project management directions, provide training and guidance for new Project Managers. Must be able to build and maintain productive relationships with project managers. Work with the PMO Team to identify and implement process improvements to help achieve PMO metrics and improve overall project delivery reporting. You will be part of the AVANGRID IT Shared Services under Financials / VMO / PMO. You will work with both the local and Global PMO teams, in addition to working with project managers and directors across the AVANGRID portfolio. Interfaces with Global counterparts to review solution design and facilitate best practice process considerations in solution design. There are no management responsibilities, but significant influencing responsibilities among project managers with adherence to PM standards and processes. Obtain and maintain a basic understanding of the Capex budget process and impacts to PMO metrics and deliverables. You will have the opportunity to work with a variety of project managers across the AVANGRID Companies, and with global teams in a busy, lively, and growing team environment. Role holder will work closely with PMs across all the IT Areas (APPs, TPO, Financials, etc.) to support successful project delivery and reporting. Work closely with IBERDROLA's Global PMO Team. Work closely with Shared Services Financial Team to ensure consistency in reporting of financial results that impact PMO metrics. Engage managers across AVANGRID as needed to manage expectations. Must be a team player with good inter-personal and communicative skills. Required Qualifications: Bachelor's degree in business, Information Technology, or a related field and 8 years of relevant experience required. Certification for Project/Program management (preferred). Equivalent work experience will be considered. Demonstrated experience with Microsoft Suite products. Very strong skills in Microsoft Project and Excel. Experience in working cross functionally. Ability to lead, coach and mentor others. Project Management knowledge including proper project scheduling and project structure. Strong problem solving and analytical skills. Ability to multitask. Strong interpersonal & communication skills Ability to advise and support others - including peer project managers. Ability to adapt to changing priorities in a dynamic environment. Professional and confident. Project Management experience or exposure Good working knowledge with Microsoft Office Suite tools - e.g., Project, Excel, ACCESS, and PowerPoint, etc. Must be a proven team player to work, promote and consolidate efficient team working relationships. Strong written and verbal communication skills. Willingness to travel (as needed). Behavioral Competencies: • Develop self & others • Empower to grow • Collaborate and share • Be a role model • Focus to achieve results • Be agile #LI-NB1 #LI-office Company: AVANGRID MANAGEMENT COMPANY, LLC. Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at ********************. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management. Job Posting End Date: December-20-2025
    $119.5k-149.4k yearly Auto-Apply 15d ago
  • Project Support (Rochester, NY)

    Labella Associates 4.6company rating

    Systems analyst job in Rochester, NY

    We are currently hiring a Project Support in our Program Management Services Division, based out of our client's office in Rochester, NY. The Program Management Services Division at LaBella provides comprehensive management services for complex projects and multi-year capital programs. Project teams are established to provide a customized mix of business consulting, project management, financial control and monitoring, administrative, and technical support services. Salary Range: $40,000- $65,000 The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. Responsibilities This Project Support will assist the Project Manager by handling key administrative and technical tasks, including SAP task-based routing, purchase requests, purchase orders and provide general support to different project and programs. The day-to-day responsibilities of this resource include: Perform a wide range of analyst assignments and resolving recurring problems independently without close supervision Parse data and present in a meaningful format Analyze project financials and budgets Anticipate upcoming responsibilities or needs and use initiative appropriately Utilize SAP to: Prepare purchase requests and purchase orders Troubleshoots and resolves errors or issues with attention to detail Processes receipts, accruals, and invoices as part of the purchasing process Requirements Two-Year Degree in Business related field 1 year experience in construction and project management Excel, Microsoft, and PowerPoint Expertise. (Microsoft Excel utilization of pivot tables, v look up, algorithms, and excel other functions). SAP experience preferred Benefits Body, mind, and wallet-LaBella's benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. Flexible Work Schedule Health/Dental Insurance 401k Plan with Employer Match Short & Long Term Disability Profit Sharing Paid Time Off Leadership Development Program Fitness Reimbursement Tuition Reimbursement Referral Bonus Program Wellness Program Team Building Events Community Service Events
    $40k-65k yearly Auto-Apply 57d ago
  • Security & Fire Lead Systems Specialist

    Johnson Controls Holding Company, Inc. 4.4company rating

    Systems analyst job in Rochester, NY

    What will you do Under general direction, acts as the on-site project leader to plan, execute, and complete fire alarm, access control, CCTV, intrusion alarm and intercom system projects with assigned customers. Performs or delegates tasks as required to execute and fully complete assigned projects including: hardware design, system programming, installation coordination, system and network commissioning and project closeout. Responsible for the overall financial results of assigned projects including: costs, project billings, and collections. Maintains an effective balance between customer satisfaction and project financial results. Actively pursues selling change orders. Coordinates communication with the customer during all phases of the project. Ensures proper execution of warranty. Provides work direction to subcontractors, electrical installers, technicians, designers, and administration as necessary. Ensures work performed is in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics. Adheres and ensures Johnson Controls staff and subcontractors adhere to all safety standards. How will you do it Completes typical installation hardware design and software programming using established standards as required. Provides detailed information to communicate design and operation to customers, Johnson Controls staff and subcontractors. Actively pursues additional work through change orders. Evaluates the contractual scope of work and the impact of client issued bulletins, field directives and/or scheduling changes. Communicates both technical and business related issues with the clients. Manages the selection, ordering, budget and delivery schedule of materials to be procured for the projects assigned. Secures pricing and availability from outside vendors and suppliers, mechanical and electrical subcontractors including scope, terms and conditions. May request several bids in pricing process. Oversees subcontractor payment and billing processes. Provides jobsite coordination for panel and field device physical locations. Ensures installation is in accordance with Johnson Controls literature and project requirements. Manages and completes the loading, device verification, and commissioning of all systems and controllers as required. Validates complete system functionality and resolves issues with subcontractors and others to ensure proper operation. Provides accurate project as-built and commissioning documentation. Manages costs, billings and collections. Completes project billings in a timely and accurate format to the client. Maintains profitability goals and positive cash flow. Provides coaching, mentoring and technical assistance to System Technicians, Electrical Installers and System Designers. Provides technical assistance to subcontractors. Ensures that delegated tasks are done accurately, on-time, billed, within budget and within scope of the contract. Effectively communicates the status of projects to management as required and provides monthly forecasts of revenue, costs, and gross margin. Sends warranty letter to JCI customer upon substantial completion of project and ensures proper execution of warranty. Develops project plans and coordinates the required resources to ensure timely and cost effective installation and completion of assigned projects. Performs site-specific training for owner/operator on the total system in full or with assistance. Ensures owner/operator has been trained. Provides proper documentation and manuals for system operation. Develops and maintains viable long-term relationships with contractors, clients, consultants and subcontractors. Attends job progress meetings as required. Adheres to safety standards. High degree of regard to employee and subcontractor safety. What we look for Required 2-5 years' experience with installation and service of fire alarm, access control, CCTV, intrusion and intercom systems Demonstrate working knowledge of electricity and electronics In addition, demonstrate an aptitude for troubleshooting systems and performing necessary repairs Security experience/certification with P2000, Lenel or C-Cure 9000 required. Ability to effectively work independently Demonstrate a high level of customer service Be able to carry and move equipment/tools weighing up to 40 pounds Minimum high school/trade school graduate, military, or two year Associate degree in a technical field involving electronics or computers Working knowledge of personal computers (Windows 2000, XP, Windows 7) and Microsoft's suite of Office software Working knowledge of IT network systems Ability to use hand and power tools and test equipment such as multi-meters, oscilloscopes, digital analyzers, battery analyzers, frequency meters, decibel meters and communication devices as required Excellent verbal and written communication skills Ability to read and understand complex building architectural, mechanical and electrical documents, as well as project plans, specifications, schedules and equipment installation/operation/troubleshooting manual. Preferred Knowledge of project accounting, costing principals and contracting preferred. NICET, and DCJS certification required. HIRING SALARY RANGE: $68000 - 93000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at *************************************** #LI-JH1 Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $68k-93k yearly Auto-Apply 60d+ ago
  • Sr Systems Analyst

    Robert Half 4.5company rating

    Systems analyst job in Brockport, NY

    Description We are looking for an experienced Senior Systems Analyst to join our team in Brockport, New York. This role is critical to ensuring the stability, security, and efficiency of our organization's IT systems. As a key member of the IT department, you will oversee server and network operations, provide technical solutions, and contribute to the overall success of the team. Responsibilities: - Collaborate with users to identify their needs and translate them into system specifications, considering workflows, access requirements, and security protocols. - Plan, install, configure, and test computer systems, servers, software, and both local and wide area networks. - Establish robust security measures, including access controls, regular system monitoring, and disaster recovery planning to ensure compliance with industry standards and regulations. - Develop and maintain comprehensive documentation for IT systems, including policies, procedures, and user guidelines. - Work with vendors to evaluate and implement software updates, new features, and system improvements. - Monitor budgets by preparing cost estimates and tracking IT-related expenses. - Stay updated on emerging technologies and industry trends through ongoing development activities such as training and networking. - Safeguard organizational data by implementing privacy protocols and cybersecurity best practices. - Provide advanced technical support and serve as an escalation point for other IT team members. - Manage and support the organization's Office 365 environment, ensuring optimal functionality and user satisfaction. Requirements - A minimum of 5 years of experience in systems analysis or a related IT role. - Proficiency with Microsoft 365 Enterprise and Office 365 applications. - Strong understanding of computer networking concepts, including TCP/IP, VLAN, VPN, and DNS. - Experience with systems hardware and tools such as Microsoft Hyper-V, Zabbix, and Linux. - Familiarity with cybersecurity tools and practices, including CrowdStrike. - Ability to utilize scripting tools like PowerShell to enhance efficiency. - Knowledge of cloud migration processes and strategies. - Expertise in troubleshooting network servers and resolving technical issues effectively. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
    $108k-145k yearly est. 29d ago
  • Senior Business Systems Analyst

    Global Channel Management

    Systems analyst job in Webster, NY

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Job Description Expected to be the resident experts regarding a segment of IT technology. Fully capable of project management of large complex computer systems, fully experienced in Agile practices, adept at complex systems problem solving, and contribute as an independent where needed given a principle area of technology expertise Qualifications General Qualifications: Bachelors degree in Computer Science or related field 5 - 10 years software development management or system engineering experience Experience in complex multi-tiered software system design and integration o Preferably experience in implementing and or creating interface specifications Demonstrated experience in working directly with customers and or business stakeholders to translate business requirements into a functional spec for a development team o Ability to educate the business regarding best practices in the industry regarding existing implementations of similar requirements Preferably experience as a software development team lead Deep understanding of Microsoft Windows and Microsoft Windows development tools Familiarity with the following: Printing and Scanning protocols, OAUTH, ADLDAP, ADFS, RESTSOAP, TFS, Visual Studio, Cloud Platforms (i.e. Microsoft Azure), Basic Networking, Windows, Android, iOS, Web App development, SQL Teamwork Experience User Interface Design familiarity with Mobile and Web Preferably Agile Software Development Process experience Object-Oriented Design (OOD) experience Familiar with cloud technologies platforms such as Microsoft Azure Familiar with techniques for software debugging and troubleshooting Excellent written and communication skills Excellent interpersonal skills Works effectively with internal teams Able to demonstrate the ability to assist the business in maintaining a competitive and innovative product road map by constantly evaluating trends and competitive products Must have genuine enthusiasm and passion for leaning new technology and software products Additional Information $52/hr 12 MONTHS
    $52 hourly 60d+ ago
  • Systems Engineer

    Tmhucareersite

    Systems analyst job in Rochester, NY

    Join our Team as an Energy Storage Solutions Systems Engineer! The Role: We're looking for an enthusiastic and innovative Energy Storage Solutions Systems Engineer to lead the development of cutting-edge energy storage systems. In this role, you'll define system requirements, shape architecture models, and support validation efforts using hardware-in-the-loop (HIL) platforms and real hardware systems in the lab and vehicle. You'll collaborate with a dynamic, cross-functional team of experts to deliver high-performance, safe, and reliable solutions. What You'll Be Doing: Architect & Design: Define system-level architecture and decompose functionality across subsystems (e.g., BMS, power electronics, controls), clearly allocating hardware and software responsibilities. Model & Analyze: Develop and maintain system-level models and simulations (e.g., MATLAB/Simulink, HIL) to optimize performance, safety, and reliability. Integrate & Collaborate: Work closely with hardware, firmware, software, and test teams to ensure seamless integration across components and HIL environments. Test & Validate: Create test plans, execute validation protocols, and troubleshoot issues to ensure systems meet UL/industry standards and performance criteria. Requirements Management: Own the end-to-end system requirements process-from capturing and tracing to verifying specifications throughout the development lifecycle. Safety & Compliance: Contribute to functional safety analysis and compliance with relevant standards (e.g., ISO 26262, UL 2580), ensuring rigorous design reviews and documentation. Stakeholder Support: Translate complex system data into actionable insights for internal teams and external customers, providing expert technical guidance. Continuous Improvement: Stay at the forefront of energy storage innovations. Propose and implement enhancements to workflows, tools, and team processes (e.g., ECN workflows, Jira templates, decision databases). Project Leadership: Lead small to mid-scale projects-setting technical direction, managing milestones and budgets, and aligning execution with strategic priorities. Hands-On Development Support: Collaborate directly with development and test engineers to set up, operate, and analyze real hardware platforms, including lab bench systems, vehicle interfaces, and diagnostic tools. Help translate system models and requirements into physical configurations and testable prototypes. What We're Looking For: Bachelor's or Master's degree in Electrical Engineering, Systems Engineering, or a related field. 10+ years of experience in electrical or systems engineering, ideally within energy storage or related domains. Demonstrated success in the design and development of energy storage systems. Deep understanding of battery technologies, power electronics, and control systems. Proficiency in modeling and simulation tools (e.g., MATLAB, Simulink). Strong problem-solving skills and meticulous attention to detail. Effective communicator with the ability to explain complex technical concepts clearly. Experience with high-voltage systems. Familiarity with safety and compliance standards related to energy storage (e.g., UL, ISO). Background in systems modeling and simulation. Proven project management capabilities-planning, execution, and delivery. Experience with communication protocols like CAN/CANopen. Where and When You'll Work: This is an in-person role located at our Rochester, New York office-ideal for those who thrive in a hands-on, team-oriented environment. What Your Total Compensation & Benefits Package will look like: Salary -$133,600 -$171,200 per year. Compensation depends on the selected candidate's education and experience. Relocation: This role may be eligible for relocation assistance. World Class Benefits: Competitive Salary Performance Bonus Generous Paid Time Off and 13 Paid Holidays Affordable Medical plans and no-cost Dental & Vision options 100% 401(k) match up to 6% Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability Tuition Assistance Program Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance Recognition and Kaizen (continuous improvement) Reward Programs Meaningful opportunities for personal and professional development Best in class work culture! Big Name | Big Opportunities | Life is Better at Toyota Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career. Learn more here: https://www.toyotaforklift.com/careers Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
    $133.6k-171.2k yearly 1d ago
  • System Engineer

    Rochester Industries Placement

    Systems analyst job in Rochester, NY

    Direct Hire System Engineer Beyond TalentEdge has a direct hire opportunity for a Systems Engineer. Our client is a human services agency serving communities across New York state. The Systems Engineer role will analyze, design, and optimize enterprise-wide systems and processes to improve efficiency, scalability, and integration. Engage in cross-functional collaboration to align system solutions with business objectives, ensuring sustainable and data-driven improvements. Responsibilities Design and optimize enterprise-wide systems and processes to improve operational efficiency and scalability. Develop system roadmaps and frameworks to align with business goals and ensure sustainability. Analyze and refine complex workflows, integrating Lean Six Sigma methodologies to enhance performance. Lead process reengineering efforts to eliminate inefficiencies and enhance system functionality. Ensure seamless integration of business systems (i.e. EHR, ERP, and existing operational platforms to support strategic objectives. Develop key performance indicators (KPIs) to measure system effectiveness and process improvements. Partner with Business Process Analysts (BPAs) to translate operational requirements into scalable system solutions. Partner with Data Analyst to determine key performance metrics, data trends, and analytical insights that drive process improvements and system optimizations. Facilitate cross-functional collaboration between operations, finance, IT, and leadership to align system strategies. Standardize documentation and governance models to support system-wide consistency and continuous improvement. Engage in change management efforts to ensure smooth implementation of system enhancements and upgrades. Reviews, updates and develops documentation including but not limited to requirements, process workflows, user stories, use cases, data mapping/validations, business rules, scripts, and procedures for future reference or use. Qualifications Build strong relationships across teams and stakeholders. Exhibit empathy and active listening to foster collaboration and drive alignment. Work seamlessly with cross-functional teams to design, analyze, and optimize business systems. Facilitate workshops and discussions to gather diverse input and achieve consensus on system improvements. Clearly communicate complex system and process concepts in both written and verbal formats. Translate technical ideas into actionable insights for non-technical stakeholders. Analyze intricate processes, identify inefficiencies, and implement data-driven solutions. Apply process improvement methodologies such as Lean and Six Sigma to optimize workflows. Conduct requirements analysis and solution design to align systems with business objectives. Identify root causes of operational challenges and develop innovative solutions. Improve efficiency and streamline workflows using business process analysis and redesign. Adjust strategies and system designs to accommodate changing business needs. Make informed decisions in dynamic and evolving environments. Proficiency in Visio or similar software to create detailed process maps and workflow diagrams. Familiarity with Excel (advanced functions) and Power BI for data visualization Ability to design and monitor key performance indicators (KPIs) using advanced analytical methods. Expertise in creating clear and comprehensive documentation for technical workflows, including standard work. Education Master of Science required in Mechanical, Industrial, or Systems Engineering, or Business Lean Six Sigma Black Belt certification from ASQ, IASSC, or an accredited university. Experience (5-7 years minimum in one or more of the following): Lean Six Sigma Methodologies, including DMAIC, value stream mapping, and root cause analysis. Workflow Design and Optimization for business process efficiency. Implementation of business process mapping tools and process improvement strategies. Salary: $81,000 - 97,000 “Beyond TalentEdge is an Equal Opportunity Employer. It is the policy of Beyond TalentEdge to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.”
    $81k-97k yearly 60d+ ago
  • Systems Engineer - Interface Engineer (25-458)

    Securestrux, LLC

    Systems analyst job in Alabama, NY

    About the Job The Systems Engineer-Interface Engineer will support the C2BMC program and will primarily be responsible for authoring the development of ICDs and IDDs. Location Colorado Springs, CO or Huntsville, AL Some travel may be required. The Work You'll Do The Interface Engineer will lead in authoring the development of ICDs and IDDs. This includes establishing new interfaces between external elements, including sensors, and other Command and Control Systems. The Interface Engineer will ensure the ICDs and IDDs created are to appropriate standards required of the program. Additionally, it is expected that the Interface Engineer develop various behavioral diagrams to understand and document the requirements. The Interface Engineer will create requirements, captured in DOORS and at sufficient detail to provide clear understanding to the implementation teams. The Interface Engineer's primary responsibility will be developing and updating of multiple Interface Control Documents (ICDs) and Interface Design Documents (IDDs). Successful candidate will attend interface working group meetings with MDA customer and representatives of assigned external element engineering organization as well as support to program integration and test related efforts for the associated interface. Successful candidate may also be assigned to support other interface engineers in developing ICDs for other BMDS Elements, support requirements engineering, use case development, and logical architecture modeling tasks as SE department tasking requires. Successful candidate will support spiral leadership to assure interface artifacts and system assessment tasks required for the assigned sensor interface are completed when required. What You'll Bring * Bachelor's Degree with a minimum of 9 years of experience, or Master's Degree with a minimum of 7 years of experience * Active Secret Clearance required to start. * The successful candidate will have 9+ years professional experience in Systems Engineering or related discipline. * The candidate will have significant experience in authoring ICDs and IDDs that are DID compliant and to DoD Standards. * Must be able to function as part of an experienced team in developing systems engineering products and artifacts while adhering to the program Systems Engineering Management Plan (SEMP) and other processes. * Candidate must possess an understanding of systems engineering process and principles. * A successful applicant should have a proven track record of successfully applying system engineering principles to develop product solutions. * Candidates must have experience in requirements elicitation including the use behavior diagrams as an analysis tool to understand and decompose requirements. * Demonstrated Systems Engineering skills and experience with interface engineering including authoring of Interface Control Documents (ICDS) and Interface Design Documents (IDDS), to include: message definition and processing rules; message formatting (e.g. XML, VMF, et al); physical/network specifications and models, to include the ISO OSI model; physical/network topologies and devices; network protocols (e.g. TCP/IP, UDP, et al) is a must. * Requirements engineering, and development of behavioral models and diagrams including use cases, sequence diagrams, and activity diagrams are required. * Excellent communication skills, both written and oral are a must. Preferred * Experience with authoring Missile Defense System (MDS) ICDs and IDDs is highly desirable. * Experience in authoring Complex Command and Control Systems ICDs and IDDs is highly desirable. * Requirements engineering, to include experience working with IBM Rational's Dynamic Object Oriented Requirements System (DOORS) is highly desirable. * Risk Management Framework (RMF) -based cyber security, and experience with Agile or Iterative Development Methods are a plus. Salary Range: $120,000 - $163,000 Our Approach At SecureStrux, we are committed to core values that guide the way we work with one another and our clients. As a team member, you will Create Team Synergy, Drive Continuous Innovation, Deliver with Integrity, and have the Freedom to Own it. Our thriving company culture supports our employees as they seek to grow with us! What We Offer Between our virtual environment where you can evaluate recent technologies and enhance your skills, and a generous annual professional development stipend, you will join a team that enjoys working on leading-edge technologies for world-class clients. We offer a robust total compensation package that includes comprehensive health benefits to support you and your family, flexible time off, continuing education allowance, a donation allowance for charitable causes, and a matched 401k.
    $120k-163k yearly 35d ago
  • Application Support Analyst

    Banyan Software

    Systems analyst job in Rochester, NY

    Job Description Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. Application Support Analyst - Our Portfolio Company Overview One of our portfolio companies is a leading provider of mission-critical software solutions for fire departments across the United States, offering a flagship Records Management System (RMS) and accompanying modules (Responder, AVL, Kiosk, Inspections, and more). The Application Support Analyst provides high-quality customer service and advanced technical support to the company's clients. This role handles complex product issues, collaborates with internal teams to improve product quality, contributes to documentation and workflows, and ensures that fire departments receive fast, accurate, and reliable assistance. This is a full-time, in-office position (9:00 AM - 5:00 PM EST) at the company's Rochester headquarters. Salary Range: USD $55,000- $65,000 Role & Responsibilities: Client Support & Troubleshooting Serve as the first point of contact (phone, email, ticket) for customer inquiries related to the RMS platform and associated modules. Triage, investigate, and resolve complex technical issues using the ticket management system (Zendesk). Provide hands-on troubleshooting including: RMS workflows (Incidents, NFIRS/NERIS, Scheduling, Personnel, Training, Assets, etc.) CAD integration behavior User permissions and configuration Data imports/exports and validation Client-side and server-side setup, including basic SQL checks Clearly document issue details, root cause, and resolution steps. Client Coaching & Best Practices Educate clients on system features, workflows, and recommended usage patterns. Help customers get the most value from the company's solutions through process coaching and configuration guidance. Maintain a strong customer-first mindset and set clear expectations throughout each support engagement. Internal Collaboration Work closely with QA, Product, and Engineering teams by: Filing clear and reproducible bug reports Identifying recurring issues and recommending improvements Participating in release validation and regression testing as needed Assist with the creation and maintenance of knowledge-base articles, client documentation, and internal runbooks. Continuous Learning & Process Improvement Develop a deep understanding of the company's software modules, integration architecture, and the broader fire-service software ecosystem. Continuously improve troubleshooting skills through training, internal learning opportunities, and hands-on experience. Follow all support workflows and escalate issues appropriately when complexity exceeds defined thresholds. Actively contribute ideas that reduce ticket volume, improve resolution time, and enhance customer satisfaction. Required Experience: 2+ years of client-facing software support experience, preferably in a technical or enterprise application environment. Prior experience troubleshooting multi-module or workflow-based software systems. Excellent troubleshooting and analytical skills. Strong written and verbal communication skills. Ability to understand complex workflows and translate them into user-friendly guidance. High attention to detail and accuracy in documentation. Ability to multi-task while maintaining productivity in a fast-paced environment. Professional, calm, and empathetic client communication style. Ability to escalate appropriately based on urgency or risk. Strong ownership mindset with a commitment to delivering an outstanding support experience. Preferred Skills: Experience with Fire/EMS RMS software, CAD systems, NFIRS, or NERIS. Experience using a ticket system (preferably Zendesk). Comfort with SQL queries (reading logs, running basic selects). Experience with software installation, configuration, or upgrade processes. Familiarity with public-safety workflows or fire-service operations. Benefits & perks: Competitive salary + performance bonus Health, dental, vision, and 401(k) with match On-site role with occasional work-from-home flexibility PTO, company holidays, volunteer time off Annual professional-development budget Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond - instead, forward it to ************************** and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.
    $55k-65k yearly 10d ago
  • Systems Engineer II

    Thus Far of Intensive Review

    Systems analyst job in Rochester, NY

    As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500291 Lab Computer Fac-Clin Labs SMH Work Shift: UR - Day (United States of America) Range: UR URG 113 Compensation Range: $77,216.00 - $115,824.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: The Systems Engineer II shares responsibility for management and administration of on-premise and cloud-based infrastructure services, including virtual infrastructure, operating systems, storage, maintenance and security patching, backup and disaster recovery preparedness and performance monitoring. Orchestrating and performing automated tasks are key deliverables of this role. Design, setup and maintenance of a continuous infrastructure integration stack, including source control, build servers, automated testing, automated monitoring and solution deployment will be required. The Systems Engineer II shares responsibility for management and administration of on-premise and cloud-based infrastructure services, including virtual infrastructure, operating systems, storage, maintenance and security patching, backup and disaster recovery preparedness and performance monitoring. Orchestrating and performing automated tasks are key deliverables of this role. Design, setup and maintenance of a continuous infrastructure integration stack, including source control, build servers, automated testing, automated monitoring and solution deployment will be required. JOB DUTIES AND RESPONSIBILITIES: - Prepares use case requirements, design solutions and deploys on-premise or cloud based infrastructure. Demonstrates advanced knowledge of on-premise virtual infrastructure, specifically in clustered high availability environments. Integrates on-premise solutions with cloud solutions. Automates and deploys solutions hosted on both cloud services and on-premise infrastructure. - Independently completes proactive performance monitoring, analysis, alerting, reporting, and tuning. Independently completes capacity analyses and provision solutions. Completes maintenance activities including deploying patches and ensuring that firmware and software are up to date. Independently completes incident and problem analysis reports, resolves and completes follow-up tasks to ensure platform stability. Escalates when appropriate. - Performs and advises others on implementation and maintenance activities during business hours as well as outside of business hours. - Serves in 24-hour on-call rotations when scheduled. Escalates the most consequential issues. - Maintains an interoperability Matrix in order to ensure cross-vendor compatibility. Creates and reviews technical documentation including solution designs and reference guides. Evaluates new products and services that will help enhance the delivery of infrastructure services. - Prepares necessary paperwork and documentation to ensure conformance to University standards and procedures. - Maintains a broad knowledge of technology, equipment, and/or systems. Other duties as assigned QUALIFICATIONS: - High School Diploma or GED equivalent required - Bachelor's degree in related discipline such as Computer Science, Business, Data Science, Engineering preferred - or an equivalent combination of education and experience - 5 years of related experience required or equivalent combination of education and experience - Experience in higher education field and/or a healthcare environment preferred. - Expertise with virtualization technology and cloud providers such as Amazon Web Services and Microsoft Azure - Knowledge of server hardware and storage array networks - Excellent verbal and written communications skills and exemplary speaking and presentation skills, as well as the ability to interact with all levels of staff, as appropriate, to communicate, and to process communications from others on technical change; Ability to present technology in non-technical terms and recognize the extent to which a given audience requires this - Ability to provide on-call support as required, as well as ability to perform after-hours and weekend maintenance and implementation activities - Ability to travel to and from Data Center facilities - Strong scripting skills - Expertise with server operating systems and orchestration and automation tools. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
    $77.2k-115.8k yearly Auto-Apply 11d ago
  • Systems Engineer

    Global Channel Management

    Systems analyst job in Webster, NY

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications BS Computer Science, Computer Engineering, Electrical Engineering, Software Engineering required MS Computer Science, Computer Engineering, Electrical Engineering, Software Development, Software Management desired 0-15 years software development experience 5+ years Experience in Web App Development (HTML5, CSS, JS) Experience in Responsive UI and MVC Design .NET, Client-Server architecture constructs Additional Information $56/hr 6 months
    $56 hourly 60d+ ago

Learn more about systems analyst jobs

How much does a systems analyst earn in Rochester, NY?

The average systems analyst in Rochester, NY earns between $59,000 and $98,000 annually. This compares to the national average systems analyst range of $58,000 to $96,000.

Average systems analyst salary in Rochester, NY

$76,000

What are the biggest employers of Systems Analysts in Rochester, NY?

The biggest employers of Systems Analysts in Rochester, NY are:
  1. Northland Controls
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