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Become A Systems Application Specialist

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Working As A Systems Application Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $75,007

    Average Salary

What Does A Systems Application Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Systems Application Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Average Length of Employment
Telecom Specialist 4.2 years
Systems Specialist 4.1 years
Systems Support 2.6 years
Top Careers Before Systems Application Specialist
Consultant 3.3%
Top Careers After Systems Application Specialist
Consultant 7.9%
Engineer 4.0%

Do you work as a Systems Application Specialist?

Systems Application Specialist Demographics

Gender

Male

69.3%

Female

30.0%

Unknown

0.7%
Ethnicity

White

62.2%

Hispanic or Latino

14.7%

Black or African American

10.0%

Asian

9.8%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

50.0%

Italian

16.7%

Portuguese

8.3%

Chinese

8.3%

French

8.3%

Tagalog

8.3%
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Systems Application Specialist Education

Schools

University of Phoenix

15.4%

Regis University

5.8%

Aims Community College

5.8%

University of Texas at Austin

5.8%

Pace University - New York

5.8%

Community College of Denver

5.8%

Colorado State University

5.8%

University of Florida

3.8%

Ohio University -

3.8%

Virginia Commonwealth University

3.8%

Temple University

3.8%

Old Dominion University

3.8%

Duquesne University

3.8%

Florida State College at Jacksonville

3.8%

Northeastern University

3.8%

Community College of Aurora

3.8%

University of Minnesota - Twin Cities

3.8%

University of Houston

3.8%

Delgado Community College

3.8%

George Washington University

3.8%
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Majors

Business

19.6%

Computer Science

10.1%

Electrical Engineering

9.5%

Information Technology

6.8%

Accounting

6.8%

Computer Networking

6.1%

Computer Information Systems

5.4%

Management Information Systems

4.7%

Information Systems

4.7%

Management

4.1%

Electrical Engineering Technology

2.7%

Computer Technical Support

2.7%

Health Care Administration

2.7%

Environmental Control Technologies/Technicians

2.0%

Project Management

2.0%

Mechanical Engineering

2.0%

Aviation

2.0%

Military Applied Sciences

2.0%

Human Resources Management

2.0%

Computer Engineering

2.0%
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Degrees

Bachelors

32.5%

Masters

21.2%

Other

20.3%

Associate

18.4%

Certificate

6.1%

License

0.9%

Doctorate

0.5%
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Full Time
Part Time
Internship
Temporary

Real Systems Application Specialist Salaries

Job Title Company Location Start Date Salary
Application Specialist, Global Planning & Scheduling Systems Cabot Corporation Billerica, MA Aug 09, 2016 $116,472
Rocs Application Systems Specialist Washington Metropolitan Area Transit Authority Washington, DC Sep 21, 2014 $106,233
Applications/Systems Specialist Umass Memorial Medical Center, Inc. Worcester, MA Aug 22, 2016 $102,523
Application System Specialist Umass Memorial Medical Center, Inc. Worcester, MA May 11, 2015 $100,000
Inkjet System Application Specialist AGFA Corporation Alpharetta, GA Sep 16, 2013 $97,869
Inkjet System Application Specialist AGFA Corporation Duluth, GA Sep 05, 2012 $97,869
Systems Specialist-Architecture Applications Berkley Technology Services, LLC Urbandale, IA Jan 04, 2016 $95,848
Systems Specialist-Architecture Applications Berkley Technology Services, LLC Urbandale, IA Apr 15, 2013 $95,000
Inkjet System Application Specialist AGFA Corporation Wilmington, MA Oct 01, 2010 $95,000
Application Specialist II-Outpatient Systems Cedars-Sinai Medical Center Los Angeles, CA Mar 08, 2010 $93,300
System Simulation and Application Specialist Danfoss LLC Baltimore, MD Mar 29, 2015 $92,893
System Simulation and Application Specialist Danfoss, LLC Baltimore, MD Jan 01, 2013 $91,250
Systems Specialist-Architecture Applications Berkley Technology Services, LLC Urbandale, IA Apr 01, 2013 $90,000
Developer/Systems Applications Specialist Amplifier Research Corporation Souderton, PA Sep 17, 2014 $88,234
Application Systems Specialist Umass Memorial Medical Center, Inc. Worcester, MA Oct 14, 2013 $88,000
Rocs Application Systems Specialist Washington Metropolitan Area Transit Authority Washington, DC Sep 20, 2011 $85,217
Applications Systems Specialist Umass Memorial Medical Center, Inc. Worcester, MA Nov 05, 2012 $72,000
Systems Applications Specialist Amplifier Research Corporation Souderton, PA Sep 17, 2011 $70,554
Membership System Application Specialist AAA Mid-Atlantic Wilmington, DE Feb 13, 2015 $59,954
Membership System Application Specialist AAA Mid-Atlantic Wilmington, DE Feb 13, 2012 $57,500
System Application Specialist (MES) Mestech Services LLC Kalamazoo, MI Sep 06, 2011 $55,500
Information System Application Specialist Oklahoma State Bureau of Investigation Oklahoma City, OK Jul 01, 2010 $55,276
Application Specialist-Business Systems Doctors Hospital at Renaissance, Ltd. Edinburg, TX Sep 30, 2010 $55,000

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Top Skills for A Systems Application Specialist

  1. Computer
  2. Customer Service
  3. Data Warehouse
You can check out examples of real life uses of top skills on resumes here:
  • Operated various computer systems and associated peripheral equipment in support of CHCS and CHCS II ensuring maximum network availability to users.
  • Developed effective relationships and maintained high customer service through outstanding communication and technical support.
  • Learned Lighthouse and Radiant interfaces including the databases for extracting data from stores into our data warehouse.
  • Provided technical support through Interactive Video Services for videoconferencing meetings between on and off campus entities.
  • Received and created tickets from inbound telephone calls or web tickets from external, internal customers and Avaya Field Techs.

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Top 10 Best States for Systems Application Specialists

  1. District of Columbia
  2. Massachusetts
  3. Alaska
  4. Rhode Island
  5. Colorado
  6. New Jersey
  7. Delaware
  8. Virginia
  9. Minnesota
  10. Connecticut
  • (567 jobs)
  • (1,085 jobs)
  • (80 jobs)
  • (135 jobs)
  • (810 jobs)
  • (893 jobs)
  • (105 jobs)
  • (2,197 jobs)
  • (719 jobs)
  • (333 jobs)

Top Systems Application Specialist Employers

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