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Systems manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Austin McCoy,

Ehsan Sheybani Ph.D.

Below we've compiled a list of the most critical systems manager skills. We ranked the top skills for systems managers based on the percentage of resumes they appeared on. For example, 12.0% of systems manager resumes contained customer service as a skill. Continue reading to find out what skills a systems manager needs to be successful in the workplace.

15 systems manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how systems managers use customer service:

Trained and mentor Customer Service Representatives to ensure accurate knowledge of Access Manager and installation of Remote Deposit Capture.
Developed customer service management application to maintain status information of uniformed employees for large national transportation customer.

2. Project Management

Here's how systems managers use project management:

Recognized by Diplomatic Security at the State Department for Outstanding Service and Dedication to the Project Management Engineering Group.
Managed day-to-day LMS operations ensuring system availability, timely resolution of Learner issues and project management of system upgrades.

3. Patients

Here's how systems managers use patients:

Collaborated with other managers in creating a positive experience for surgical outcomes for providers and patients.
Initiated blister pack program with transplant medicine to assist patients with management of multiple medications simultaneously.

4. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how systems managers use management system:

Guide operations and engineering teams to achieve production improvement targets by using operations management systems and dynamic Lean Six Sigma applications.
Developed and deployed a Dispatch Management System and Outbound Load Planning System to improve operating efficiency and yield best-in-class delivered service.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how systems managers use data entry:

Designed and developed IMS programs to produce management reports and facilitate user interfacing for data entry.
Manage systems support team and data entry operators to ensure timely processing of Consumer Applications.

6. Client Facing

Here's how systems managers use client facing:

Oversee system administrators managing internal and client facing servers.
Oversee multiple networks for production, development, and client facing production hosting.

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7. SAN

SAN abbreviation for storage area network is a computer network that provides storage access.

Here's how systems managers use san:

Directed the implementation and performance tuning of Windows 2003 Server environment for US Navy San Diego Network Operations Center global operations.
Transitioned storage from local to Storage Area Network (SAN), reducing overhead of storage management and capacity planning.

8. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how systems managers use hr:

Selected for influential role as Director of SAP HR Systems (a step beyond the standard promotion to senior manager).
Work with report developers on system integration and reporting tools across platforms such as Payroll, Operations, Finance and HR.

9. Windows Server

Here's how systems managers use windows server:

Maintain and administer Windows Server 2008R2 domain controller with a backup domain controller fully operational.
Increased proficiency on Windows Server environment, Linux and in-house computer network configuration.

10. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how systems managers use troubleshoot:

Coordinated operator level maintenance on all components, assets, fault isolation diagnostic assessment to troubleshoot equipment issues.
Tested, troubleshoot, documented, and provided feedback to Communications Squadron on software compatibility and functionality.

11. Computer System

Here's how systems managers use computer system:

Promoted to Systems Manager in Redmond, Washington, implemented mainframe based Business Enterprise Computer System within newly formed Corporate Headquarters.
Worked proactively with property, regional and corporate management in development of operational procedures to ensure optimal use of computer system.

12. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how systems managers use logistics:

Managed client requirements definition phase of program development, determined overall system architecture, and established an Integrated Logistics Support Plan.
Authored customer focused sales and logistics intelligence systems that increased customer satisfaction by providing real-time information on their accounts.

13. PC

Here's how systems managers use pc:

Streamlined retail inventory management by collaboratively designing and successfully implementing the PC infrastructure for the new retail inventory strategy.
Performed network administration, telecommunication troubleshooting, and PC installation and maintenance for 300+ computers at 19 locations.

14. Process Improvement

Here's how systems managers use process improvement:

Created strategic reports, analyzed data and provided recommendations to mitigate risk, achieve continual process improvement and facilitate business success.
Inventory Systems Manager Analyzed inventory variances, researched root causes and formulated recommendations for process improvements that affect inventory accuracy.

15. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how systems managers use linux:

Network administration - Windows and Linux environments.
Oversee a 125 physical server environment, including Windows 2000, 2003, 2008, 2012, and Linux systems.

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What skills help Systems Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on systems manager resumes?

Austin McCoy

Director of Javelina Engineering Student Success Center, Texas A&M University - Kingsville

-Internship/co-op experience -Research experience
-Good leadership skills and involvement on campus and in the community and activities where the individual works as part of a team.
-Well written resume can tell a lot about the technical writing skill; a resume needs to be clean and comfortable to read; recruiters can find what they are looking for easily.
-Less is sometimes more because students sometimes will put more information on a resume than is pertinent to the position applying for.

What soft skills should all systems managers possess?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Leadership, motivation, communication, conflict management, trust-building, decision-making, organization, and time management.

What hard/technical skills are most important for systems managers?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Negotiation, relevant technical skills, prioritization and goal setting, project planning, delegating, and budget management.

What systems manager skills would you recommend for someone trying to advance their career?

Dr. Ariful Azad Ph.D.

Director of Graduate Studies for the Dept. of Intelligent Systems Engineering, Assistant Professor of Intelligent Systems Engineering, Indiana University Bloomington

I recommend enhancing skills in data analytics, if a graduate lacks such skills. Revitalizing business practices by analyzing user or inventory data is an integral part of almost all business applications. Hence, skills in data analytics will give a graduate an edge in the changing job market. Data analytics comes in various flavors: from gathering simple statistics to advanced machine learning. Hence, a graduate can always improve their skill from freely available online lectures, online classes such as Coursera, or on-ramp classes offered by many universities.

What type of skills will young systems managers need?

Delvin Grant

Associate Professor, DePaul University

The ability to problem solve, which requires an understanding of the problem and a structured approach towards the solution. The ability to apply concepts learned in one discipline to another. Quite often, students are unable to see how a concept translates from one domain to another, and this stifles innovation.

Do you want to know more?

List of systems manager skills to add to your resume

The most important skills for a systems manager resume and required skills for a systems manager to have include:

Customer Service
Project Management
Patients
Management System
Data Entry
Client Facing
SAN
HR
Windows Server
Troubleshoot
Computer System
Logistics
PC
Process Improvement
Linux
VMware

SQL Server
Network Infrastructure
Payroll
Unix
Direct Reports
Business Processes
CMS
ERP
DOD
Disaster Recovery
SharePoint
ISO
Data Integrity
Technical Issues
System Administration
User Support

OS
HVAC
QA
POS
System Upgrades
SOX
Enterprise Architecture
User Training
HTML
Supply Chain Planning
Mac
SDLC
RFP
EDI
Citrix

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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