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Tier 2 Help Desk Fully REMOTE for top global law firm. M-F 10am - 6:30pm ET. This role is responsible for supporting user incidents and service requests escalated by Tier 1, and for needs that are more complex and specialized. The Tier 2 Technician also leads problem management, evaluating incident trends, driving root cause analysis together with engineering teams, working to identify and document move-forward solutions. **Ideal candidates have at least 3 years or more of specific Tier 2 experience. **Law firm or professional services experience required. Duties: Escalation support for complex user needs that are triaged by Tier 1 Help Desk Technicians. Timely response to user needs within pre-defined service level agreements (SLAs). Lead coordination with IT technical teams for issues that require advanced engineering Support. Respond to support requests either in person, over the phone, or via email. Thoroughly document support requests, with emphasis on complex and specialized needs, using the Help Desk ticketing system. Lead problem management. Maintain IT Knowledge Base. Work with Service Management leadership and Tier 1/Tier 3 staff to identify opportunities to optimize escalation/triage process. Work with Service Management to translate specialized work into routine and commoditized solutions to be performed by Tier 1 (as appropriate). Position Requirements: College degree ideal. Technical certification(s) preferred. Must have at least 3 or more years of relevant experience in a large law firm or professional services firm. Experience with technical troubleshooting and root-cause analysis. Knowledge of applications and systems common to a law firm. Knowledge of operating system configuration and troubleshooting. Knowledge of leading service desk performance indicators and service level standards. Conducts research on systems to solve intricate or difficult technical problems. Excellent troubleshooting and problem solving skills. Experience with ServiceNow. Knowledge of best practices for refining a global, tiered IT support desk model. Knowledge of ITIL-oriented process design for IT service Management. Knowledge of leading service desk performance indicators and service level standards. Excellent interpersonal and written communications skills. Highly motivated, analytical, organized, and efficient. Flexibility to occasionally work before and after business hours. Salary is commensurate with experience and depending on location.

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Location: Nebraska Remote, United States of AmericaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Position Summary Nebraska, Remote As an IT Field Technician for the Government Programs team located in Nebraska, you will be part of a team responsible for a complete range of hosted services provided to the State of Nebraska. The tasks this position supports are highly essential for continuity of operations, overall performance, and execution of Support and Maintenance activities. Your responsibilities will be to service all DMV offices' Thales hardware and software solutions within the state of Nebraska. You are expected to maintain maximum solution availability as well as positive local customer relationships across the State as first point of contact. Regulatory Compliance Requirements Must have U.S. Citizenship in order to obtain the post-hire Criminal Justice Information Services (CJIS) Clearance from the Federal Bureau of Investigation and must be able to obtain post-hire clearance from the Committee on Foreign Investments in the U.S. (CFIUS) and Department of Justice. Key Areas of Responsibility You will be responsible for all remote and on-site preventative and restorative maintenance You will travel to customer locations within prescribed time to troubleshoot, repair, and/or escalate issues You will lead internal and external stakeholder communications on routine activities while ensuring proper and ongoing progress on the issues. You will manage customer relations through clear and concise written and verbal communications, increasing trust and involvement while reducing ambiguity and conflict. You will have intermediate to advanced knowledge of ticket-based tracking system. You will use CRM software to consistently and accurately track tickets. You will have intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers. You will have knowledge of concepts around hosted solutions. You will have knowledge of Windows applications as well as PC reimaging experience. You will perform hardware maintenance. You will quickly troubleshoot problems and escalate when necessary to deliver solutions that satisfy customer or internal requirements. You will learn and understand technical products and solutions and can disassemble certain products for parts replacement. You will manage and deliver SLA commitments and expectations to customers. You will work with operations engineers, sales and system administrator. You will identify and mitigate risks that may have potential impact to all services delivered. You will perform predictive and preventive maintenance testing on a timely basis. You will react quickly and appropriately to incidents such as equipment failures. You will use routine software applications such as MS Word, MS Excel, and MS Outlook to produce reports and graphs as required. You will be responsible for managing / maintaining inventory of consumables including paper and toner products. You will oversee a wide-range of activities in separate environments including production and UAT including, but not limited to deployment, testing, and basic training. Minimum Qualifications 1 or more years of experience in a customer-facing role. 1 or more years of experience in the IT industry. 1 or more years of experience with Windows 10 OS, PC re-imaging. 1 or more years of experience with PC and laptop hardware. Demonstrable experience with independent customer relationship management, customer service, and satisfaction. Excellent verbal and written communication skills with the ability to communicate effectively across different levels of organizations. Must have a valid State Driver's License and a clean driving record. Preferred Qualifications Certification in A+ / Certification in Server + or Network+ / MCP, MCSA, MCSE. Able to translate and communicate technical information to stakeholders. Team-player, able to handle a fast-paced business environment and work collaboratively under tight deadlines, punctual, able to work with little supervision, self-disciplined with strong analytical and decision-making skills. Special Position Requirements Ability to work occasional nights and weekends as required. Travel of up to 70% within the state of Nebraska - typically one day trips, but some overnights required. Must be able to stand for extended periods and be able to lift to 50 pounds. Why Join Us? Say HI and learn more about working at Thales click here . #LI-Remote #LI-TI1 This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County's Fair Chance Ordinance for Employers). We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at ************************************. The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) 50,178.45 - 87,956.96 USD Annual This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including - but not limited to - the employee's career path history, competencies, skills and performance, as well as the company's annual salary budget, the customer's program requirements, and the company's internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law. (For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: •Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance •Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period •Company paid holidays and Paid Time Off •Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

Assists with maintenance of the case management system (CMS). Monitors system performance and addresses issues to ensure optimal performance and availability. Provides technical support to end-users and assists with resolving technical and program-related issues in a timely manner. Collaborates with other members of the case management team on projects and initiatives to improve system efficiency and reliability. Responds to second level help desk tickets related to the CMS. Creates new user accounts, updates and closes accounts as needed. Documents system configurations, procedures, and troubleshooting steps for reference purposes. Assists with new release test plans and testing new features. Stays current with industry trends and emerging technologies to recommend innovative solutions for improving system infrastructure. Complies with security measures to protect the company's IT assets and data. Performs other duties as assigned.

SYSTEM IMPROVEMENT COORDINATOR FOR LOCAL GOVERNMENT BEHAVIORAL HEALTH BOARD Are you a master level counselor or social worker with behavioral health experience who enjoys working to strengthen programs and outcomes which ultimately improve client lives? Or, are you a counselor who has also been a behavioral health case manager or has supervised case managers or peer supporters? This position collaborates with local publicly funded agencies within Stark County's full treatment, prevention, and recovery support continuum to implement system level efforts which boost program utilization and improve the efficiencies, standards, and delivery of behavioral health services. Additionally, the System Improvement Coordinator (SIC) researches and informs evidence based (or evidence informed) strategies within Stark County based on data-driven information and assists in ensuring all services are infused with trauma, diversity, & equity-informed principles. Also responsible for the oversight of established programs and services that support mental health and substance use recovery, the SIC focuses on programs serving populations across the lifespan, from childhood, to the transition years, and onto adulthood. If you have experience in the counseling office, with other levels of behavioral health providers, and with your agency's compliance team, you are encouraged to apply. What we offer: StarkMHAR offers the more traditional "government" benefits that are appealing to many, and is also committed to recruiting, engaging and developing a diverse, high-quality staff. Some, but not all of the many employee-friendly features of employment at StarkMHAR include: Health benefits beginning the 1st month after start date; enrollment in the Ohio Public Employee Retirement System (OPERS); vacation and sick leave accrual from employee's first day; several personal and paid holidays observed annually; year-round staff development opportunities; and educational assistance. In an effort to promote work/life balance and offer staff greater flexibility, most StarkMHAR positions are eligible for remote work and/or alternate work schedules. Robust Benefit Package: Health Benefits begin 1st of month after start date Ohio Public Employee Retirement System Vacation & Sick Leave Accruals from day 1 Prior Gov't service may increase Vacation accruals 5 Personal Days & 10 Paid Holidays per year PURPOSE: Responsible for system improvements including efficiencies, program utilization, service standards and service delivery experience. Responsible for the oversight of established non-specialized programs/services of the full treatment and recovery support continuum, priority areas 3-5. Researches and informs evidenced based (informed) strategies within Stark County based on data driven information. REQUIREMENTS: Master's degree in human services or related field; A minimum of three (3) years' experience in behavioral health program administration required; Dependent clinical licensure required - independent clinical licensure preferred; Experience with system improvement and system level oversight preferred; Project management experience preferred. The final applicant selected for this position, prior to appointment, will be required to submit to a drug test for illegal drug use. The test site shall be chosen and paid for by the Board. An applicant with a positive test result will not be offered employment. The applicant will also be subject to any other requirements of Ohio law.

ICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security. Position Overview: We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently. Key Responsibilities: Provide technical support to users, addressing and resolving hardware and software issues. Assist in the maintenance and administration of servers and networks. Document and track support requests using ticketing systems. Conduct training sessions for users on IT best practices and system usage. Manage and maintain asset inventory of hardware and software. Support the implementation of security protocols and monitoring systems. Requirements Qualifications: 4+ years of hands-on experience in user support and systems administration. Bachelor's degree in Computer Science, Information Technology, or a related field. Proficiency in Windows and Apple operating systems. Working knowledge of server systems, particularly Windows Server (2008/2012). Experience with cloud services such as Office 365 and Google Workspace. Familiarity with MDM solutions and security protocols. Excellent troubleshooting skills and ability to work under pressure. Strong communication skills and a customer service-oriented mindset. Ability to adapt to rapidly changing technology and business needs. Benefits 401(k) with company match Company Paid Holidays Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Work From Home Free Food & Snacks Wellness Resources ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. DUAL North America, Inc. is seeking a System Support Specialist Classification: Exempt/Full time (Eastern Time working hours) Reports to: System Support Supervisor Salary: $70,000.00-$85,000.00 Role overview DUAL North America is seeking an System Support Specialist. The System Support Specialist is responsible for troubleshooting errors, researching and resolving unexpected results, and triaging requests related to the Policy Administration Systems. Candidates should have strong technical and business skills to complete work across several systems, processes, and entities. This person will be exposed to both the technical and business sides of our company as they support our customers - our Underwriting teams, Accounting/Finance team, and other key decision-makers. This position exists within the Information Technology (IT) team. Role responsibilities Provide support for the Policy Administration Systems within DUAL North America Troubleshoot unexpected results including carrier program configurations, raters, forms management, or changes to system workflows Monitor support ticket queue with customer-first mentality Communication with users regarding additional details to complete requests Manage Policy Administration System user roles/permissions settings Work closely with developers and project collaborators to ensure requirements are met Communicate effectively on system issues with vendors, maintain positive vendor relations Participate in System Testing, User Acceptance Testing (UAT) and Functionality Testing Maintain documentation to all processes and workflows Troubleshoot Microsoft SQL job error notifications and request updates to existing stored procedures as needed Key requirements Bachelor's degree in Business, Information Systems, or related field preferred 1-3 years of experience in the insurance industry OR an IT support role Knowledge of insurance, accounting, and rate-making concepts Effective written and verbal communication skills and general understanding of business writing Demonstrate attention to detail Self-motivated with the ability to work independently for extended periods Experience working in a “paperless” environment preferred Familiarity with common insurance industry terminology for database mapping projects Support request management experience preferred Proficiency in Microsoft Office Suite Intermediate Excel skills preferred Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team What we offer: A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more. We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. EEO Statement: We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

This position is responsible for helping to maintain the system admin, system build processes and clinical workflow analysis and reporting within our Clinical systems. This position would also help coordinate system projects by creating tasks, managing schedules, tracking progress, control communication and project reporting. Responsibilities Review of existing system admin setup and development of new setup processes and tracking procedures. Assists project managers by managing schedules, facilitating communication, and tracking project progress to ensure deadlines and budgets are met. Assists in system buildout for new practices, including items within file maintenance. Organizing meetings, maintaining project documentation and reports, tracking budgets and risks, and serving as a liaison between team members and stakeholders. Serve as a key point of contact between team members and the project manager. They communicate project updates, timeline changes and important information to all relevant parties. Coordinate meetings and create budgets for various projects with IT Systems area. Assists in maintaining user administration and preferences within NextGen. Liaison between office users and the NextGen development staff. Research and recommend system upgrades/enhancement, both internal and external, to help our NextGen system run more efficiently with our staff. Provides support in any transitions and data conversions from other EMR systems into NextGen. Creating and maintaining documentation to be used for reference and training, Assist in Managing system related projects for the clinical and billing teams. Ensures satisfactory delivery of all projects. Must be willing to occasionally perform weekend work. Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. Reacts positively to change and performs other duties as assigned. Qualifications Excellent interpersonal, oral, and written communication skills. Bachelor's degree or equivalent preferred Microsoft office skills preferred - Excel, Word, PowerPoint Experience working on or coordinating projects Knowledge of industry and experience Ability to manage multiple tasks, schedules, and priorities effectively. Demonstrated commitment to achieving project goals. Meticulous in tracking project details, deadlines, and documentation. Strong urgency to maintain strict confidentiality in all project matters. Knowledge of proper grammar, spelling and rules of composition Ability to work effectively independently and with senior management and other team members. Ability to organize and complete work in a timely manner. Must be detail oriented and self-motivated. Excellent customer service skills. Anticipate needs in a proactive manner to increase satisfaction. The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

Junior System Administrator Fully Remote - US Based Only Fortified data is a rapidly growing global provider of database design, management, and support services. We are thought leaders within our industry with many years of experience in some of the largest and highest volume mission critical systems. We pride ourselves on providing our clients with holistic business and technical roadmaps that enable them to meet and exceed their objectives. Our work environment is challenging, fun, and exciting. We are a destination employer where the majority of employees are referrals from existing staff. Fortified Data is an equal opportunity employer. Eligible candidates must provide evidence of legal working status for any employer in the U.S. Job Summary Fortified Data is currently seeking a Junior System Administrator. The system administrator will be supporting the ongoing operation and maintenance of the IT environment including end user support, cloud infrastructure management, application management and support, IT security, and automation/integration. This position will primarily focus on end user support and device management, with opportunities to develop skills in infrastructure and security operations. While this role focuses on IT operations and user support, familiarity with database concepts is beneficial given our work in database services. Duties & Essential Job Functions Primary Responsibilities (Daily/Core Functions) Manage and prioritize work across multiple streams including support tickets, assigned project tasks, and ongoing operational responsibilities, ensuring timely resolution and proper documentation End user troubleshooting for hardware, software, and application issues VPN and remote connectivity support User access management including onboarding and offboarding processes Device management including deployment, configuration, and maintenance of end user systems Mobile device management using MDM platforms Manage endpoint patch management and vulnerability remediation, including deploying updates, tracking open findings, and coordinating resolution with end users Install, package, and update client applications Manage IT asset inventory and equipment lifecycle Conduct end user training for various technology platforms Create and maintain documentation and technical specifications Secondary Responsibilities (Growing/Development Areas) Assist with configuration and maintenance of virtual servers and cloud infrastructure Monitor system health dashboards and respond to alerts Support monitoring and management of system and application backups Coordinate with vendors for hardware procurement, support, and RMA processes Enable and support self-service tooling for development and test environments Participate in automation and integration projects Assist with creating and maintaining IT policies and procedures Support security audits and compliance reporting activities Education & Experience Education Associate's degree in Information Technology, Computer Science, or related technical field Or equivalent combination of education, certifications, and experience. Required Experience 2-3 years of experience in IT support or help desk role Experience managing support requests through ticketing systems Demonstrated ability troubleshooting Windows desktop/laptop systems Experience with user account management and access provisioning (Active Directory or similar) Knowledge of device management and deployment processes Basic understanding of networking concepts including VPN, DNS, and connectivity troubleshooting Experience documenting technical processes and creating end user documentation Preferred Experience Experience with Microsoft 365 platform including Azure, Intune, and SharePoint Familiarity with mobile device management (MDM) platforms Experience with scripting or automation (PowerShell, Python, or similar) Basic understanding of Microsoft SQL Server and database concepts Experience with patch management and vulnerability remediation processes Familiarity with asset management and inventory tracking systems Preferred Certifications ITIL Foundation Microsoft 365 or Azure certifications CompTIA A+, Network+, or Security+ Required Attributes Customer Service: Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction. Respects all internal and external customers and uses a team approach when dealing with customers to exceeding customer expectations. Time Management & Prioritization: Effectively manages competing priorities across support tickets, assigned projects, and ongoing operational responsibilities. Able to assess urgency, communicate status, and deliver timely resolution. Problem Solving: Anticipates problems, recognizes and accurately evaluates the signs of a problem and analyzes current procedures for possible improvements. Detail Oriented: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently. Technical Aptitude: Comfortable learning and supporting diverse software applications ranging from standard business tools to IT management platforms including ticketing systems, endpoint management, and monitoring tools. Demonstrates ability to quickly understand new technologies and effectively support or implement them. Work Environment 100% remote Occasional travel possible

Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Exempt This role covers five primary responsibilities: • Epic Data Warehouse • Clarity Analytics Servers • SAP Business Objects • Tableau • SlicerDicer An employee in this role is responsible for creating and maintaining the Epic reporting analytical databases (Clarity), installs and maintains the Epic Data Warehouse (Caboodle), ensures that the extract, transfer, and load (ETL) processes complete daily, develops custom ETL import packages and data models, and installs, configures, manages, and monitors the SAP Business Objects Business Intelligence (BI) platform used for Epic-BI integrations. Education Qualifications * Master's Degree IT, computers, data science or a related field. Master's is only required if applicant has no project management experience or active industry certification. Preferred Experience Qualifications * 2 years SQL database administration experience, including SQL server integration services, report design and development. Required * Experience with system software installation, configuration and updates. Required * Spends at least 6 months per year managing projects. Eligible projects will be at least a month in length and approved by the employees manager/director as an eligible project. Approved projects should involve multiple teams such as the vendor, different application teams, or end users/testers. Education or active industry certification may be substituted for this project management requirement. Required * Experience designing and building ETL. Preferred * Experience supporting business intelligence systems. Experience in Tableau and ability to maintain Tableau data sources and dashboards. Preferred * Experience in data warehouse modeling, creation and maintenance of, DataMart, DataCube, data dimensioning and fact tables maintenance. Preferred Skills and Abilities * Must be able to express or exchange ideas by means of the spoken word. (Required proficiency) * Must have good manual dexterity and keyboarding skills. (Required proficiency) * Must be able to view and read information on computer screens. (Required proficiency) Licenses and Certifications * 2 active industry certifications (like MCSA or HIMSS) is required if applicant does not meet education requirement or project management experience. * Support for some vendor applications requires formal certification. For positions that primarily support Epic applications, vendor certification is required within 4 months of the last date of training for a given certification track. If certification is not achieved within this timeframe employee will voluntarily resign from this position. What you will do * Responds timely to user concerns regarding issues and acts to address needs; involves vendor when needed. Tracks users' concerns and looks for patterns in problems; utilizes support center software to log or follow up on each customer call, enter call status and document resolution. Assists with resolution of hardware related issues, including printing. * Follows operational processes to assure systems stability and availability. Tests any changes to system in test environment and works collaboratively with IS staff to ensure changes are moved to live environment in a coordinated manner, utilizing defined change management process. Ensures appropriate application downtime procedures are communicated. * Creates and maintains documentation related to reporting functionality, support, application testing, downtime process, and restore. Assists in development of end-user education. * Work with vendors to ensure appropriate installation of new applications, updates and upgrades. Uses project management skills to effectively manage implementations, upgrades, and activities. Serves as liaison between IS and patient care staff including physicians. Seeks to understand the needs of report requestors. * Works with end-users to optimize use of the system, paying special attention to workflow. Develops and implements system changes based on user recommendations and leadership approval. Ensures changes needed to meet regulatory requirements, safety and financial requirements are appropriately prioritized. * Applies appropriate customer service concepts to daily activities such as communicating service levels, providing necessary status reports, maintaining high customer satisfaction levels, maintaining an awareness of industry trends/changes, and creating solutions that meet customer needs. * Provide on-call support for the application, ensuring 24x7 support. * Provides assistance to any staff member where priorities have been assigned by immediate supervisor. * Applies appropriate customer service concepts to daily activities such as communicating service levels, providing necessary status reports, maintaining high customer satisfaction levels, maintaining an awareness of industry trends/changes, and creating solutions that meet customer needs. * Work with Epic TS to determine cause of any reporting issues and perform necessary build, set up, backfill, etc. needed to resolve the issue. * Identifies and validates the appropriate technical solutions for various reporting needs. * Validates Epic Foundation Systems build and modifies existing or creates custom ETLs as needed to meet the data needs of the organization. * Assist the development of new Epic reporting tools and upgrades to existing applications. Complete any build or set up required for system update. * Actively pursues the identification, development and implementation of improved processes within the reporting department based on personal or customer feedback. * Perform daily, weekly, monthly tasks as well as bi-monthly system update related to all reporting server systems. Review system update Nova Notes related to Clarity, Caboodle and Business Intelligence. * Perform backfills to ensure data accuracy. Ensure data integrity after system updates. Coordinate data extracts into Clarity tables and Compass Upgrades. Monitor, maintain and update Tableau data sources and dashboards Required for All Jobs * Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health * Performs other duties as assigned Patient Facing Options * Position is Not Patient Facing Remote Work Guidelines * Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. * Stable access to electricity and a minimum of 25mb upload and internet speed. * Dedicate full attention to the job duties and communication with others during working hours. * Adhere to break and attendance schedules agreed upon with supervisor. * Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability * Hybrid Scope * No Supervisory Responsibility * * No Budget Responsibility No Budget Responsibility Physical Demands * Balancing: Rarely less than 1 hour * Carrying: Rarely less than 1 hour * Eye/Hand/Foot Coordination: Frequently 3-5 Hours * Feeling: Occasionally 1-3 Hours * Grasping (Fine Motor): Frequently 3-5 Hours * Grasping (Gross Hand): Occasionally 1-3 Hours * Handling: Occasionally 1-3 Hours * Hearing: Frequently 3-5 Hours * Lifting: Rarely less than 1 hour * Pulling: Rarely less than 1 hour * Pushing: Rarely less than 1 hour * Reaching (Forward): Rarely less than 1 hour * Reaching (Overhead): Rarely less than 1 hour * Repetitive Motions: Frequently 3-5 Hours * Sitting: Continuously greater than 5 hours * Standing: Occasionally 1-3 Hours * Talking: Occasionally 1-3 Hours * Walking: Occasionally 1-3 Hours Physical Demand Comments: Must obtain impressions through the eyes of shape, size, distance, motion, color or other characteristics of objects. The vision requirements include close vision, ability to distinguish color. Working Conditions * Noise/Sounds: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Inizio Engage is seeking a Computer System Validation (CSV) Coordinator to ensure that all computerized systems used within the organization are implemented, maintained, and operated in compliance with regulatory, quality, and data integrity requirements. This role provides coordination, documentation control, and project support for validation activities across the system lifecycle-from planning and risk assessment through testing, approval, and periodic review. The CSV Coordinator works closely with Digital, Quality, and business stakeholders to ensure that validation deliverables are completed on time, accurately reflect system requirements, and meet internal procedures as well as industry standards (e.g., GxP, 21 CFR Part 11, GAMP 5). By enabling compliant and reliable system performance, the CSV Coordinator helps safeguard product quality, patient safety, and regulatory readiness. What's in it for you? Competitive compensation Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025) What will you be doing? Coordinate CSV activities for new systems, upgrades, and changes throughout the system lifecycle. Support the development of validation plans, risk assessments, requirements specifications, and traceability matrices per client. Facilitate communication between Digital, Quality and Compliance, vendors, and system owners to ensure alignment on validation tasks and timelines. Working with the CSV Lead, prepare, review, and maintain validation documentation, including protocols (IQ/OQ/PQ), reports, test scripts, and change control records. Ensure validation deliverables meet regulatory expectations (GxP, 21 CFR Part 11, Annex 11) and internal SOPs. Maintain system validation files and ensure documentation is audit-ready and properly archived Execution of test script (IQ/OQ/PQ) and capturing and documenting all Bugs. Support periodic reviews, re-validation assessments, and ongoing monitoring of validated systems. Assist with change control processes, ensuring that system changes are assessed for validation impact. Help ensure configuration management and version control practices are followed Assist with internal and external audits What do you need for this position? Bachelor's Degree or related work experience, required. At least 3 years of experience in a direct CSV role and in regulated environment, required. Experience working with Salesforce (preferably Health Cloud) and Microsoft Azure DevOps. Strong understanding of Agile methodologies. Excellent analytical, communication, and problem-solving skills. Experience in CSV, Quality Assurance, IT Compliance, or regulated system support preferred. Knowledge of GAMP 5, GxP, 21 CFR Part 11, and data integrity principles. Working knowledge of 21 CFR Part 211 is a plus. Strong understanding of software development life cycle methodologies (SDLC) and validation processes. Past experience working on systems for patient support or access programs preferred. Ability to read and interpret system requirements, workflows, and technical documentation. Proficiency with documentation tools, electronic quality systems, or test management platforms. Location: The jobholder can work from any Inizio Engage office location or remotely from any other city. About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: ********************** Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

Inizio Engage is seeking a Computer System Validation (CSV) Coordinator to ensure that all computerized systems used within the organization are implemented, maintained, and operated in compliance with regulatory, quality, and data integrity requirements. This role provides coordination, documentation control, and project support for validation activities across the system lifecycle-from planning and risk assessment through testing, approval, and periodic review. The CSV Coordinator works closely with Digital, Quality, and business stakeholders to ensure that validation deliverables are completed on time, accurately reflect system requirements, and meet internal procedures as well as industry standards (e.g., GxP, 21 CFR Part 11, GAMP 5). By enabling compliant and reliable system performance, the CSV Coordinator helps safeguard product quality, patient safety, and regulatory readiness. What's in it for you? Competitive compensation Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025) What will you be doing? Coordinate CSV activities for new systems, upgrades, and changes throughout the system lifecycle. Support the development of validation plans, risk assessments, requirements specifications, and traceability matrices per client. Facilitate communication between Digital, Quality and Compliance, vendors, and system owners to ensure alignment on validation tasks and timelines. Working with the CSV Lead, prepare, review, and maintain validation documentation, including protocols (IQ/OQ/PQ), reports, test scripts, and change control records. Ensure validation deliverables meet regulatory expectations (GxP, 21 CFR Part 11, Annex 11) and internal SOPs. Maintain system validation files and ensure documentation is audit-ready and properly archived Execution of test script (IQ/OQ/PQ) and capturing and documenting all Bugs. Support periodic reviews, re-validation assessments, and ongoing monitoring of validated systems. Assist with change control processes, ensuring that system changes are assessed for validation impact. Help ensure configuration management and version control practices are followed Assist with internal and external audits What do you need for this position? Bachelor's Degree or related work experience, required. At least 3 years of experience in a direct CSV role and in regulated environment, required. Experience working with Salesforce (preferably Health Cloud) and Microsoft Azure DevOps. Strong understanding of Agile methodologies. Excellent analytical, communication, and problem-solving skills. Experience in CSV, Quality Assurance, IT Compliance, or regulated system support preferred. Knowledge of GAMP 5, GxP, 21 CFR Part 11, and data integrity principles. Working knowledge of 21 CFR Part 211 is a plus. Strong understanding of software development life cycle methodologies (SDLC) and validation processes. Past experience working on systems for patient support or access programs preferred. Ability to read and interpret system requirements, workflows, and technical documentation. Proficiency with documentation tools, electronic quality systems, or test management platforms. Location: The jobholder can work from any Inizio Engage office location or remotely from any other city. About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: ********************** Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

Residency Requirement: Must be an Arkansas resident This a school base role. You must be able to travel to the school office M-F between 8am and 5pm. The office is located in Little Rock, AR K12, a Stride Company, believes in Education for ANYONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. Passionate Educators are needed at the Stride K12 partner school, Arkansas Virtual Academy (ARVA). We want you to be a part of our talented team! The mission of Arkansas Virtual Academy (ARVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! The Student Information Systems (SIS) Coordinator is a very important contributor to the effective collection, analysis, maintenance, and reporting of data for students who are enrolled or enrolling within Arkansas Virtual Academy. Maintaining Arkansas Virtual Academy's Student Information Systems and the state of Arkansas' reporting system - eSchool and TRIAND are vital components of this role. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Capacity to work effectively and efficiently, with a high degree of accuracy, in local databases and systems, state testing systems, and K12's student information systems are requisite for success in this role in our commitment to ensure a high-functioning team and virtual school environment. Accurately maintains the school's student records in the state of Arkansas' student information system - eSchool; serves as liaison with coordinators throughout the state to clarify anomalies with other schools; Performs data entry into the student information system (SIS); verifies accuracy, corrects errors and resolves issues; responsible for recognizing probable conflicts and producing innovative solutions Coordinates with the ARVA SIS Administrator for accurate reporting of numerous state-required reports; supports administrators with completion of reports to regulatory entities and K12 as well as Adhoc reporting. Develops, implements and enforces processes to audit student files on an on-going basis; verifies student attendance records, including source data and ADE uploads. Provides state reporting support Handles sensitive student issues, while maintaining confidentiality as outlined in the Department of Education Family Educational and Privacy and Education Code Effectively communicates technical concepts and ideas clearly and early through verbal and written communication. Incorporates and improves internal procedures, tools, and documents to provide a high level of application integrity and availability and to ensure timely, effective and delivery of vital student information with time to review for accuracy. Provides direction and support for individuals working within SIS systems. MINIMUM QUALIFICATIONS: Two (2) years of data management experience, Excel preferred Strong analytical skill Organizational and time management skills Professional experience using Microsoft Excel, Word, Outlook and PowerPoint Proficient with data entry/using databases; Web proficiency Ability to pass required background check PREFERRED QUALIFICATIONS: Experience working within eSchool and/or TRIAND Experience with sampling and auditing practices Bachelor's degree Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is an office based position that is located in Little Rock, Arkansas. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting *********************. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

SCA Job Posting Job Title: Philanthropy Systems Coordinator Reports to: Philanthropy Systems & Operations Manager Status: Full-Time Exempt, Permanent Salary: $45,000 - $55,000 Annually The Student Conservation Association's (SCA) Philanthropy Systems Coordinator provides support to the Philanthropy Systems and Operations team for critical data needs to achieve fundraising and organizational goals. Reporting to the Philanthropy Systems and Operations Manager, the coordinator uses Blackbaud Raiser's Edge NXT, alongside Salesforce and other fundraising software, to perform data/information management tasks for Philanthropy, and aids the Manager in data analysis, system auditing and compliance, data policies, procedures, user documentation, and data load management. The successful candidate demonstrates a willingness to cross-train on team tasks, to serve as a thought partner for leadership, and to expand their skill set. The SCA is the largest provider of hands-on environmental programs for youth and young adults. Program participants protect and restore national parks, marine sanctuaries, cultural landmarks, and community green spaces across the country. The SCA is devoted to building equitable access to nature, providing green job opportunities for young people and teaching members how to become environmental stewards. Founded in 1957, the SCA is committed to building up the next generation of conservation leaders dedicated to the lifelong protection of the environment and our communities. Position Summary Reporting to the Philanthropy Systems and Operations Manager, the Philanthropy Systems Coordinator is responsible for supporting critical data/information management tasks for Philanthropy. Roles and Responsibilities Work directly with internal teammates and external consultants to coordinate direct response fundraising data, including preparing queries, exports, and data files for direct response mailings, suppression lists, and fundraising reports. Act as an alternate for gift processing. Manage direct mail segmentation and list building utilizing Blackbaud Raiser's Edge database view and RENXT, creating corresponding coding in RENXT and applying coding to constituent records. Work closely with the major gifts team for portfolio management, list reviews for targeted mailings, development of prospect lists for events and invitations, solicitations of major donors, stewardship efforts, reporting to stakeholders, and other data work. Manage incoming data from multiple sources, including FundraiseUp, GetThru, and Salesforce Marketing Cloud. Work closely with the email marketing manager to manage data for email communications. Partner with the Philanthropy Systems and Operation Manager to troubleshoot database issues, maintain data health, and refine procedures to continually improve processes. Assist with the implementation of new applications and programs related to Raisers Edge, as well as the training and onboarding of Philanthropy staff for these systems. Along with other members of the team, respond to Philanthropy helpdesk tickets in a helpful and timely manner. Qualifications Bachelor's degree with 3 years of experience in fundraising technology, customer relationship management (CRM), or database systems. Blackbaud Raiser's Edge NXT, Salesforce, FundraiseUp, and Omatic experience preferred. Proficient in Microsoft Office (Outlook, Teams, Word). Expert knowledge of Excel. Proven and excellent attention to detail, problem solving, and troubleshooting skills. Ability to be flexible and cooperative in a collaborative, fast paced, dynamic with multiple deadlines. Willingness/ability to quickly learn new programs and systems and continue training and professional development. Ability to write and edit complex data queries to target precise donor segmentation lists and reporting data sets. Ability to translate complicated data and trends into clear spoken and written communications for non-data experts. Ability to proactively approach problems with recommended solutions. Ability to work in a team environment and be able to work independently. Ability to work autonomously and manage a remote workload effectively. Internet and Communication Requirements Job requires stable and reliable internet. SCA will provide laptop and basic office supplies; the employee will be responsible for obtaining internet access. Travel Requirements Minimal travel required - 5% or less of time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Equal Opportunity Statement The Student Conservation Association, Inc., is an Equal Opportunity Employer. The SCA strives to cultivate a work environment that encourages fairness, teamwork, and respect among all staff members and is committed to maintaining a work atmosphere where lifestyles may grow personally and professionally. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are Hiring! The Michigan Afterschool Partnership (MASP) advocates for equitable systems that support and expand quality out-of-school time (OST) experiences for all youth in the state. Our values are: Transformative Justice - We change structural forces and systems that harm some groups while benefiting others. Belonging - We create environments where all MASP partners and staff feel that they are seen, heard, and valued. Bold Action - We use data to drive bold, creative and strategic risks to accelerate change. Authentic Relationships - We build relationships that are honest, transparent, respectful, and trustworthy. Youth Driven - We center youth in everything we do. Agency - We create opportunities for OST practitioners, youth, families and partners to be change makers. Do you have strong data and reporting skills and a passion for supporting out-of-school time programs? We're seeking a Data Systems Coordinator to help MASP maintain internal data systems, support reporting and data use across the organization. Position Summary The Data Systems Coordinator supports MASP's efforts to use data effectively across the organization. This role helps maintain internal data systems, track key performance indicators (KPIs), support grant reporting, and prepare clear, accessible information for staff, partners, and funders. The Data Systems Coordinator plays an essential role in ensuring MASP has reliable, useful data to inform decision-making and strengthen its impact on the out-of-school time (OST) sector. This is a remote position, with some travel and in-person meetings required. Essential Duties Data & Organizational Support Assist in implementing MASP's knowledge management processes to support organizational learning and effectiveness. Help collect, organize and track data for MASP's projects and grants. Support staff in accessing and using data for program design, program improvement implementation, and storytelling. Maintain shared data organized, accurate, and easy to access for the team. Prepare materials and gather information to support internal learning meetings. System & Tools Coordination Maintain internal data systems, databases, and digital tools used across the organization. Enter data, run basic reports, and help keep dashboards up to date. Provide simple training and troubleshooting support for staff using data tools. Support consistent and accurate data collection processes across the organization. Sector & Partner Support Share basic OST data updates and resources with staff and field partners. Help create templates, simple tools, and materials to support data use across the state. Assist regional and community partners in accessing or understanding relevant information. Reporting & Communications Prepare clear summaries, visuals, and materials that translate data into actionable insights for internal and external audiences. Coordinate with the communications team to support the development of charts, dashboards, presentations, and written impact materials. Assist in monitoring alignment between data collection efforts and grant reporting requirements. Support the development and maintenance of a grants management system, including coordinating application materials, tracking deadlines, and supporting reporting processes. Perform other duties as needed and assigned. Qualifications and Competencies At least one year of related experience in data management and reporting Proficiency in Microsoft Suite, Google Workspace, and virtual collaboration tools; comfort using databases and CRM systems. Strong organizational skills and ability to manage multiple priorities, meetings, and deadlines. Commitment to equity and expanding OST access for Michigan youth. Works effectively in remote settings. Willingness, availability, and ability to travel statewide and nationally, as needed. Physical and Environmental Expectations This position requires working indoors most of the time with some occasional work outdoors for events and interaction with communities. This position spends most of its time working at a desk and computer. The typical workweek is seven and a half hour workdays, five days per week with some occasional weekend work, as well as longer hours when deadlines warrant. Salary and Benefits Starting annual salary is $45,000 - $50,000, commensurate with experience, plus a comprehensive benefit package including employer-subsidized medical, dental, and vision insurance, an employer matched 403b, and other benefits averaging an additional 35% of non-salary benefit. Additional work-life benefits include generous vacation and paid time off. Apply Here Please submit your resume, three professional references, and a cover letter by December 29th, 2025.

Proven Leadership, Hard Work and Innovation Alive and Well in North America Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world's leading industrial and IT enclosures, racks, and accessories, including high-efficiency, high-density power management, and climate control systems for industrial, data center, outdoor, and hybrid applications. Rittal Production System (RPS) Lean Coordinator Brief Summary: The RPS Lean Coordinator is responsible for establishing and managing lean transformation and continuous improvement processes across the organization. This role supports leadership in achieving cost savings, revenue generation, and working capital reduction through rapid progression toward world-class performance and developing a sustained lean culture. Why Work at Rittal: Above-average benefits available on the 1st of the month after you start 401K Match Opportunities for professional development and certifications Collaborative, innovative work environment Key Responsibilities: Lead development, implementation, and maintenance of an effective and sustainable Rittal Production System (RPS) program Drive Lean transformation journey for Rittal USA in alignment with RPS program Lead Gemba walks, standards workshops, streamline flows, and implement Kaizen events Conduct Value Stream workshops and document outcomes for process improvement initiatives Deliver complex re-engineering and optimization of cross-functional processes Actively participate in developing a Continuous Improvement Transformation Culture through workshops, forums, and training sessions Implement change management related to Lean initiatives Teach Lean principles in both shop floor and office environments Collaborate with management to plan and evaluate workflow for operational efficiency Lead, coach, and facilitate improvement projects resulting in measurable business and financial impact Analyze RPS team performance and drive root cause analysis and corrective actions Provide regular updates to management on practices and improvement opportunities Ensure monthly Continuous Improvement Process (CIP) project targets are met Work collectively with Rittal Germany to drive new Lean projects and sustain initiatives Establish project goals and track timelines effectively Drive and support daily 6S activities Other duties as assigned Qualifications: Education: Bachelor's Degree in Engineering or related field, or equivalent work experience Experience: 7-10 years of professional experience driving large, cross-functional Lean and continuous improvement initiatives with demonstrable business results Previous experience in Lean Manufacturing or Toyota Production System environment Preferred Certifications: Lean Certification Six Sigma Black Belt Skills: Strong facilitation skills for managing senior stakeholder relationships Team building, interpersonal, and communication skills Ability to analyze technical data Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook) Core Competencies: Independent decision-making and problem-solving abilities Ability to work in a fast-paced environment and adapt to changes Detail-oriented with strong organizational skills Effective oral and written communication across all levels #UrbIND If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company's Human Resources Department at **************. This option is reserved for individuals who require accommodation due to a disability. Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.

This position is responsible for the secure and highly available operations environment supporting the students, staff, and faculty. This role will also direct the effort to install, maintain, administer, upgrade, and continuously improve the institution's operating environment to ensure ongoing reliability, performance, and security. The position will also help plan, design, and support IT infrastructure projects for the IT office as well as other business units. Essential Position Duties and Responsibilities: Maintains, monitors, and supports the infrastructure environment and facilities. Coordinates and works on multiple cross-functional projects with potential of multiple concurrent users ensuring control, integrity, and accessibility. Manage institution VMware cluster by performing routine maintenance, maintaining data retention practices, and supporting DR solutions. Manage and maintain campus Active Directory environment, email, file and print, user creations and rights, GPO's, etc. Share responsibility for core network infrastructure such as DNS , DHCP , and firewalls both hardware and virtual. Maintain all campus servers and networking hardware under your control with appropriate OS and software patches and updates. Ensure documentation for systems is up to date, and all system changes are made using departmental change control procedures. Reports, recommends, and ensures infrastructure systems are secure. Will be required to analyze audit trails to detect violations, adherence, compliance, and security investigations. Assist in troubleshooting and maintaining network, server, and end user equipment. Monitors systems operating capacity in terms of disk space storage, and CPU utilization. May validate voice network configurations. Provides support for infrastructure connectivity or related network/communication issues. Administers SANs related to hardware, software, capacity management, backups, archival, DR, provisioning, installation, troubleshooting, design, and monitoring. Other duties as assigned by the Director of Infrastructure and Security. Physical Demands Office environment with some lifting and hauling of equipment up to 60 lbs. Typical work week: 8AM - 5PM, however, some weekend and evening work hours required Hybrid work from home negotiable Cellphone availability during normal and after work hours required Valid driver's license and ability to drive to remote campus locations and attend training as assigned Required Qualifications Education: BS/MS in technical field, preferably in computer science, engineering or related. Associates degree combined with certifications may be substituted Experience: Requires three (3) to five (5) years of relevant experience deploying and/or administering infrastructure solutions Knowledge and experience in Windows Server and Linux (System Administrator level) Knowledge and hands-on experience in network security products and technologies (i.e. Firewalls) Experience with virtualization and containerization (i.e. VMware, Docker) Knowledge and experience with scripting (Bash, Python) Skills: Should be technically adept, capable of learning, maintaining and providing basic troubleshooting for various types of network infrastructure and security technologies Strong technical troubleshooting abilities and experience with systems, storage, and networking Customer facing skills, excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships with our customers Ability and willingness to travel occasionally to our off-campus sites Self-learning capabilities Willingness, discipline and self-motivation to work productively and efficiently Must have organizational skills and be able to make sound decisions independently Must possess excellent interpersonal, communications and collaborative skills and have experience working in a service capacity with direct customer interaction Must be able to build team support as well as have the ability to work cooperatively with all levels of the university community

Salary: $85k-120k DOE & Location Korean Bilingual Required The On-Site Network Operator is responsible for daily network monitoring, operations, and incident handling at assigned sites. This role ensures stable network infrastructure by managing network equipment, circuits, troubleshooting incidents, handling service requests, and preparing operational reports. Job Description Monitor and operate on-site network infrastructure Manage network equipment and circuit operations Handle customer service requests (CSR) Perform incident response and troubleshooting Resolve network issues and service disruptions Prepare operational and incident reports Collaborate with senior operators and cross-functional teams Qualifications 1. Arizona Experience: 10+ years Required Skills: Operation of Juniper network equipment L3 Switches: QFX5120-48Y-AFO-T, QFX5110-48S-AFO-T2 L2 Switch: EX4100-24T-TAA Aruba wireless LAN operation Fortigate firewall operation 2. Savannah, Georgia Experience: At least 10 years (Senior operator already on-site) Required Skills: Cisco network equipment operation Aruba wireless LAN operation Firewall operation: Fortigate and Palo Alto 3. Ohio (Senior operator already on-site) Required Skills: Cisco network equipment operation Extreme Networks wireless equipment operation Firewall operation: Fortigate and Palo Alto General Requirements Authorized to work in the United States Able to work on-site full time Strong troubleshooting and incident response skills Effective communication and documentation skills

iN2STEM Solutions, Inc. is hiring Systems Engineers to support our NAVFAC MBSE Digital Transformation Team. Our Systems Engineering team uses a Model-Based Systems Engineering (MBSE) approach and Product Lifecycle Management to develop and implement solutions. The selected candidates will be responsible for the implementation of model structures and elements supporting the NAVFAC effort in specific modeling focus areas, designated programs, and project modeling activities. The team has the potential to work remotely, with some limited travel to the Southeast USA. About the Program: The Naval Facilities Command (NAVFAC) has considered an organization-wide initiative to reengineer the entire mission-based operations & maintenance process, incorporating the latest approaches in Digital Engineering and Model Based Systems Engineering (MBSE), and requiring sets of related models that describe and analyze the desired systems. The initiative requires experts, with a variety of Science, Technology, Engineering, and Mathematics (STEM) skills, who can develop creative solutions to complex systems engineering challenges. Why iN2STEM Solutions, Inc.: As a minority and Veteran-owned small business, iN2STEM Solutions, Inc. is a technology & innovation solutions company, that can reduce risk and uncertainty, and optimize performance and results. We enable our clients to achieve their business and mission goals by helping them to become more efficient, and to realize these improvements in significantly less time. Our proven quantitative methods validate our solutions for your operations, prior to building any system. We use a Model-Based Systems Engineering (MBSE) approach and model driven architectures (MDA) with a business/mission lifecycle focus to solutions development to help us to guide both our commercial and government clients to the appropriate levels of technology to help them realize their solutions. We also provide surge support offering solutions engineers and architects, project managers, and additional support to help our clients when they need it the most, whether on contract, or for proposals and capture efforts. Our unique methodology, the iN2End SolutionTM , is a nimble approach to systems and software solutions, with a unique combination of proven processes, innovative tools, experienced people, and real-time team collaboration to optimize solutions. We can adapt to any development or acquisition environment and provide: Greater visibility into projects and portfolios Improved decision making, earlier in the process Simplified and speedy applications development Ease of maintenance, reuse, and updates and Improved software quality At iN2STEM Solutions, Inc., we view problems and solutions differently. We are engineers, scientists, economists, project/program managers, operations specialists and leaders who communicate, collaborate, innovate, integrate, and analyze problems, quantitatively and qualitatively, with a wholistic systems approach. We respect everyone's contribution and consider a variety of alternatives to come to an optimum solution. iN2STEM Solutions, Inc. is an Equal Opportunity Employer, “Empowering the Next Generation” of our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or Veteran status. We strive to create a diverse, inclusive, and respectful work culture that values all. Duties and Responsibilities: Develop and maintain systems models in support of the NAVFAC MBSE effort. Review existing models and documentation to determine compliance with best practices in systems engineering, modeling, and MBSE. Review and characterize new or updated technologies for possible incorporation into NAVAFAC MBSE efforts. Provide guidance to junior system engineers and modelers in model development, including detailed advice related to the use of their expertise to resolve model development challenges. Collect and verify information to be included in modeling efforts, in coordination with program stakeholders and team members. Engage with program and project leadership to maintain communication and to provide effective recommendations for MBSE implementation. Maintain proficiency and expertise in the most current MBSE concepts, tools, techniques, and practices. Review and characterize new or updated technologies for possible incorporation into NAVAIR MBSE efforts. Collect and verify information to be included in modeling efforts, in coordination with program stakeholders and team members. Engage with program and project leadership to maintain communication and to provide effective recommendations for MBSE implementation. Maintain proficiency and expertise in the most current MBSE concepts, tools, techniques, and practices. Qualifications Required Education & Experience: A BS/MS or BE/ME degree from an accredited college or university in Engineering, Mathematics, Physics, or a related scientific discipline. Experience in developing system models at the project and facility level. Knowledge and experience of INCOSE-based Systems Engineering processes and methods. Experience with requirements modeling, use-case analysis, interface representation, parametric definition, or profile creation using SPEC Innovations Innoslate lifecycle management tool, Siemens PLM Suite TeamCenter and SolidEdge . Experience with systems engineering analyses and using the results with other engineering models to draw conclusions and optimize performance, schedule, timing, costs and etc. Knowledge of one or more of these concepts as they apply to MBSE: inheritance, aggregation, metadata chains, design patterns, loose coupling, high cohesion, abstraction, value properties, and methods. Experience in and understanding of Systems Engineering concepts. Willing to learn a unique approach to using systems engineering to solve a variety of problems. Security Clearance Requirement: Must be a US Citizen with the ability to obtain an Interim DOD Secret clearance prior to start date.