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  • Remote Work From Home Administrative Assistant Admin - Part Time Panelists Needed

    Apexfocusgroup

    Remote job

    Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Administrative Assistant admin experience not required. Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: * $75-$150 (per 1 hour session) * $300-$750 (multi-session studies) Job Requirements: * Show up at least 10 mins before discussion start time. * Participate by completing written and oral instructions. * Complete written survey provided for each panel. * MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: * Must have either a smartphone with working camera or desktop/laptop with webcam * Must have access to high speed internet connection * Desire to fully participate in one or several of the above topics * Ability to read, understand, and follow oral and written instructions. * Administrative assistant admin experience is not necessary. Job Benefits: * Flexibility to take part in discussions online or in-person. * No commute needed should you choose to work from home remotely. * No minimum hours. You can do this part-time or full-time * Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. * You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are an administrative assistant or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
    $34k-65k yearly est. 1d ago
  • System Administrator III

    Adeia

    Remote job

    About Us Adeia Inc. (Nasdaq: ADEA) is a technology company known for developing foundational innovations that enable next-generation solutions for the semiconductor and media industries. Adeia is headquartered in San Jose, CA, with approximately 150 employees, primarily in North America. Adeia invents, develops, and licenses fundamental innovations that shape the way millions of people explore and experience entertainment in an increasingly connected world. From TVs to smartphones, and across all types of entertainment experiences, Adeia's technologies allow users to manage content and connections in a way that is smart, immersive, and personal. Position Summary The System Administrator III is responsible for managing Adeia's critical IT infrastructure, including SaaS platforms, networking, security tools, and endpoint management systems, while driving automation, compliance, and operational excellence. Serving as a senior escalation point for Help Desk support, this role provides advanced troubleshooting and mentorship to improve team efficiency. By collaborating with help desk support, project management, and application engineering teams, the System Administrator III ensures a secure, reliable, and scalable technology environment that safeguards business operations, maximizes technology investments, and supports long-term growth. Key Responsibilities Manage day-to-day IT Infrastructure operations, change management processes, system documentation, and support for primary SaaS platforms, including: Identity & Access Management: Okta, FastPass and Automated Account Provisioning Collaboration & Productivity: Microsoft Office 365 and a limited Google Workplace environment Data & Storage: Box Document Sharing, Druva Backup, and NAS servers in lab environments Device Management: Intune, Jamf, and LogMeIn Resolve Security Platforms: CrowdStrike, Cloudflare WARP, Mimecast, and KnowBe4 Networking: Meraki switches, access points, and CloudRadius Print Services: Papercut cloud print management Vendor Management: Internet service providers (ISPs) and SaaS vendors Automation: Workato or other middleware for workflow automation Act as an escalation pointfor Help Desk issues that cannot be resolved at Level 1(or)2: Provide senior-level troubleshooting and resolution support Train and mentor Help Desk staff to improve efficiency and response times Deploy and manage monitoring and observability solutions (e.g., Datadog, Splunk) to ensure proactive system health management Ensure security and compliance through: Enforcement of IAM best practices and MFA Collaboration with SOC/SIEM teams for incident response Adherence to governance and regulatory standards (SOC2, ISO 27001, GDPR) Lead root cause analysis for critical incidents, defining preventative and corrective actions Provide mentorship and knowledge sharing to junior administrators, fostering team growth and technical development Collaborate with security, cloud, and application engineering teams to align IT services with business priorities Take initiative in planning and executing IT projects, ensuring deadlines and quality standards are consistently met. Respond quickly to changing business needs and evolving technology environments, troubleshoot problems promptly, and implement lasting solutions. Work with teams and stakeholders while guiding Help Desk and junior admins to keep IT services reliable and aligned with business goals. Minimum Qualifications Bachelor's degree in computer science / information systems or equivalent experience 10+ years of experience in system administration with hybrid infrastructure exposure. Proficiency in Windows/Mac administration, virtualization platforms, and storage systems. Proven expertise managing core SaaS platforms, including identity & access (Okta, FastPass), collaboration (Office 365, Google Workplace), storage/backup (Box, Druva, NAS), device management (Intune, Jamf, LogMeIn), and security tools (CrowdStrike, Mimecast, Cloudflare WARP, KnowBe4). Strong skills in networking (Meraki, CloudRadius), print management (Papercut), and vendor/SaaS partner management. Experience with workflow automation (Workato or similar), scripting (PowerShell, Bash, Python), and system monitoring (Datadog, Splunk). Solid understanding of IT security, IAM, and compliance frameworks. Strong communication and problem-solving skills. Ability to lead technical projects and mentor peers. Preferred Qualifications Master's degree in computer science / information systems or equivalent experience Certifications: Microsoft 365 Certification, Azure Administrator Associate, CISCO certification, CISSP or similar. Workato Orchestrate or Agentic Platform experience Knowledge of disaster recovery, backup strategies, and business continuity planning. Experience with zero-trust security models and modern endpoint management (Intune, Jamf). Experience configuring application logging to Splunk Cloud The base compensation range for this hybrid role in San Jose, CA position is $140,000-180,000. Life @ Adeia: At Adeia, we are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes. Our employees and their families are important to us, and our comprehensive pay, stock, and benefits programs reflect that. Adeia supports personal well-being, builds financial security, and enables employees to share in our collective success. Rewards include: Competitive compensation (salary, equity, and bonuses) and comprehensive benefits are designed to foster work-life balance, care for your health, protect your finances, and help you save and invest for the future. Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community. Great benefits, which vary by location and can be site-specific: employee discounts, transportation reimbursements, and fitness facilities. A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.
    $140k-180k yearly 4d ago
  • System Support Specialist

    Hyperiongrp

    Remote job

    At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. DUAL North America, Inc. is seeking a System Support Specialist Classification: Exempt/Full time (Eastern Time working hours) Reports to: System Support Supervisor Salary: $70,000.00-$85,000.00 Role overview DUAL North America is seeking an System Support Specialist. The System Support Specialist is responsible for troubleshooting errors, researching and resolving unexpected results, and triaging requests related to the Policy Administration Systems. Candidates should have strong technical and business skills to complete work across several systems, processes, and entities. This person will be exposed to both the technical and business sides of our company as they support our customers - our Underwriting teams, Accounting/Finance team, and other key decision-makers. This position exists within the Information Technology (IT) team. Role responsibilities Provide support for the Policy Administration Systems within DUAL North America Troubleshoot unexpected results including carrier program configurations, raters, forms management, or changes to system workflows Monitor support ticket queue with customer-first mentality Communication with users regarding additional details to complete requests Manage Policy Administration System user roles/permissions settings Work closely with developers and project collaborators to ensure requirements are met Communicate effectively on system issues with vendors, maintain positive vendor relations Participate in System Testing, User Acceptance Testing (UAT) and Functionality Testing Maintain documentation to all processes and workflows Troubleshoot Microsoft SQL job error notifications and request updates to existing stored procedures as needed Key requirements Bachelor's degree in Business, Information Systems, or related field preferred 1-3 years of experience in the insurance industry OR an IT support role Knowledge of insurance, accounting, and rate-making concepts Effective written and verbal communication skills and general understanding of business writing Demonstrate attention to detail Self-motivated with the ability to work independently for extended periods Experience working in a “paperless” environment preferred Familiarity with common insurance industry terminology for database mapping projects Support request management experience preferred Proficiency in Microsoft Office Suite Intermediate Excel skills preferred Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team What we offer: A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more. We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. EEO Statement: We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
    $70k-85k yearly Auto-Apply 45d ago
  • User Support & Junior Systems Administrator

    Ice Consulting

    Remote job

    Job Description ICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security. Position Overview: We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently. Key Responsibilities: Provide technical support to users, addressing and resolving hardware and software issues. Assist in the maintenance and administration of servers and networks. Document and track support requests using ticketing systems. Conduct training sessions for users on IT best practices and system usage. Manage and maintain asset inventory of hardware and software. Support the implementation of security protocols and monitoring systems. Requirements Qualifications: 4+ years of hands-on experience in user support and systems administration. Bachelor's degree in Computer Science, Information Technology, or a related field. Proficiency in Windows and Apple operating systems. Working knowledge of server systems, particularly Windows Server (2008/2012). Experience with cloud services such as Office 365 and Google Workspace. Familiarity with MDM solutions and security protocols. Excellent troubleshooting skills and ability to work under pressure. Strong communication skills and a customer service-oriented mindset. Ability to adapt to rapidly changing technology and business needs. Benefits 401(k) with company match Company Paid Holidays Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Work From Home Free Food & Snacks Wellness Resources ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.
    $63k-79k yearly est. 17d ago
  • User Support Specialist

    Baynova LLC

    Remote job

    Job DescriptionBayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA. We are seeking hardworking, competitive candidate that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.This position is responsible for maintaining IT systems and end user support needs. This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs. The position also includes working on medium-sized projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.Daily Job Responsibilities: Escalated user support administration Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements. Office365 administration and troubleshooting of email accounts. Serve as liaison between the help desk and infrastructure support teams. Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration. Must be able to delegate and prioritize responsibilities. Responsible for escalation within the team or to management Communicate and work effectively with other contractors and personnel from other system administration teams. Responsible for team communications and notifications to customer Attends team meetings and keeps team members informed of pertinent information. Control-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M Generate detailed SOPs. Requirements: Ability to obtain a Public Trust Clearance 1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification Working knowledge of the Microsoft environments Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis. 24x7 On-call rotation for after hours support Nights and/or weekends troubleshooting, maintenance, and any other special circumstances Self-starting individual with the ability to work independently on issues with minimal supervision. Detail-oriented technical and strong analytical skills. Exceptional customer service and follow-up skills. Powered by JazzHR hh LQ593l41
    $46k-79k yearly est. 14d ago
  • Data Systems Coordinator

    Michigan Afterschool Partnership

    Remote job

    We are Hiring! The Michigan Afterschool Partnership (MASP) advocates for equitable systems that support and expand quality out-of-school time (OST) experiences for all youth in the state. Our values are: Transformative Justice - We change structural forces and systems that harm some groups while benefiting others. Belonging - We create environments where all MASP partners and staff feel that they are seen, heard, and valued. Bold Action - We use data to drive bold, creative and strategic risks to accelerate change. Authentic Relationships - We build relationships that are honest, transparent, respectful, and trustworthy. Youth Driven - We center youth in everything we do. Agency - We create opportunities for OST practitioners, youth, families and partners to be change makers. Do you have strong data and reporting skills and a passion for supporting out-of-school time programs? We're seeking a Data Systems Coordinator to help MASP maintain internal data systems, support reporting and data use across the organization. Position Summary The Data Systems Coordinator supports MASP's efforts to use data effectively across the organization. This role helps maintain internal data systems, track key performance indicators (KPIs), support grant reporting, and prepare clear, accessible information for staff, partners, and funders. The Data Systems Coordinator plays an essential role in ensuring MASP has reliable, useful data to inform decision-making and strengthen its impact on the out-of-school time (OST) sector. This is a remote position, with some travel and in-person meetings required. Essential Duties Data & Organizational Support Assist in implementing MASP's knowledge management processes to support organizational learning and effectiveness. Help collect, organize and track data for MASP's projects and grants. Support staff in accessing and using data for program design, program improvement implementation, and storytelling. Maintain shared data organized, accurate, and easy to access for the team. Prepare materials and gather information to support internal learning meetings. System & Tools Coordination Maintain internal data systems, databases, and digital tools used across the organization. Enter data, run basic reports, and help keep dashboards up to date. Provide simple training and troubleshooting support for staff using data tools. Support consistent and accurate data collection processes across the organization. Sector & Partner Support Share basic OST data updates and resources with staff and field partners. Help create templates, simple tools, and materials to support data use across the state. Assist regional and community partners in accessing or understanding relevant information. Reporting & Communications Prepare clear summaries, visuals, and materials that translate data into actionable insights for internal and external audiences. Coordinate with the communications team to support the development of charts, dashboards, presentations, and written impact materials. Assist in monitoring alignment between data collection efforts and grant reporting requirements. Support the development and maintenance of a grants management system, including coordinating application materials, tracking deadlines, and supporting reporting processes. Perform other duties as needed and assigned. Qualifications and Competencies At least one year of related experience in data management and reporting Proficiency in Microsoft Suite, Google Workspace, and virtual collaboration tools; comfort using databases and CRM systems. Strong organizational skills and ability to manage multiple priorities, meetings, and deadlines. Commitment to equity and expanding OST access for Michigan youth. Works effectively in remote settings. Willingness, availability, and ability to travel statewide and nationally, as needed. Physical and Environmental Expectations This position requires working indoors most of the time with some occasional work outdoors for events and interaction with communities. This position spends most of its time working at a desk and computer. The typical workweek is seven and a half hour workdays, five days per week with some occasional weekend work, as well as longer hours when deadlines warrant. Salary and Benefits Starting annual salary is $45,000 - $50,000, commensurate with experience, plus a comprehensive benefit package including employer-subsidized medical, dental, and vision insurance, an employer matched 403b, and other benefits averaging an additional 35% of non-salary benefit. Additional work-life benefits include generous vacation and paid time off. Apply Here Please submit your resume, three professional references, and a cover letter by December 29th, 2025.
    $45k-50k yearly 22d ago
  • IT Field Technician

    Five Rivers It

    Remote job

    At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support. Responsibilities: Attending customer support requests via phone, email or in person. Performing server and network troubleshooting remotely and on site Doing application deployments Follow change control process Managing servers and network equipment Document and follow procedures Work on projects and tasks assigned in a timely manner Be available for emergencies and scheduled tasks during off business hours Be available for off hours on-call rotation. On-site visits to client site as needed Qualifications: Previous experience in IT, customer service, or other related fields Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Other Details about the Job This is a Full-Time position. All standard benefits are included such as medical/dental/vision insurance and vacation time. We encourage and reward professional certifications Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered. This is a Remote position, but you need to visit to the client location as per the need. Please do not apply if you are not local or are not willing to relocate.
    $47k-78k yearly est. Auto-Apply 24d ago
  • Help Desk Staff

    Pingwind

    Remote job

    Location: Remote Required Clearance: Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Certifications: N/ARequired Education: HS Diploma/GEDRequired Experience: Five (5)+ years of experience in supporting Information Technology. Position Description: PingWind is seeking Help Desk Staff who support triage meetings with the stakeholders to coordinate and collect additional information relevant to the issues identified by the end-user. Receives telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Help Desk Staff shall be the first point of contact for all customers' concerns and issues they may be having. The Help Desk Staff will handle customer complaints, provide appropriate solutions and alternatives; include follow-ups to ensure resolution. Keep records of customer interactions, process customer accounts and file documents accordingly. Responsibilities:Typical Responsibilities/Tasks: •Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. •Studies and resolve computer software and hardware problems of users. •Acts as contact for users having problems using computer software, hardware, and operating systems. •Determines whether the problem is caused by hardware, software, or system. •Answers questions, applying knowledge of computer software, hardware, systems, and procedures. May perform incident management activities for categorizing and entering tickets into the tracking systems. •Experience helping customers with product-related inquiries, assisting with technical problems, advising them on product usage, and proactively engaging with customers to ensure their happiness.•Respond to customers. •Troubleshoot customer issues, and determine the best solution based on customer details. •Provide technical support to customers, train customers, maintain documentation and follow up with the customers, as needed.•Possess good problem-solving, analytical, and team-work skills, as well as excellent communication and interpersonal skills. They should also be open to learning new technologies. •Ability to perform complex technical tasks. •Strong technical understanding of Information Technology systems and services supported and provided in the PWS. •Excellent organizational skills •Excellent written and verbal communication skills. Required Qualifications • Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Desired Qualifications • Bachelor's Degree About PingWind PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and Northern Virginia. **************** Our benefits include: • Paid Federal Holidays• Robust Health & Dental Insurance Options• 401k with matching• Paid vacation and sick leave• Continuing education assistance• Short Term / Long Term Disability & Life Insurance• Employee Assistance Program • through Sun Life Financial EAP Guidance Resources Veterans are encouraged to apply PingWind, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law
    $36k-59k yearly est. Auto-Apply 60d+ ago
  • MSP Onsite/Remote IT Service Technician

    Fuse3

    Remote job

    Job DescriptionSalary: $26 - $39 Remote/Onsite IT Technician in the Bay Area, including Concord and Livermore (Hybrid) FUSE3 is a Managed Service Provider, based in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture. Are you dedicated to the success of the team? Do you have an intentional approach to big-picture problem-solving? Do you genuinely enjoy helping others succeed? Are you a people person? Are you always looking to learn and grow? As a Managed Service Provider, we are interested in people with a wide range of skill sets and experience. If you identify with these traits, we want to talk to you! The Onsite IT Technician will have three-plus years of experience in a senior support role, strong technical skills, be personable with clients and internal staff, and have a positive attitude that inspires growth. Primary Duties and Responsibilities: On-site Support for Clients in the Bay Area, including Concord, Antioch, Richmond, and Livermore End User Adds and Disables Workstation setup and deployment Helpdesk Tickets Working with end users and workstations General Troubleshooting Email Security Support Perform file-level restores Escalations from Service Tech 1 VoIP Admin (System\Call flow) Administrative Tasks Accurate timekeeping on all tickets Answering Phones Triage incoming support emails Create and maintain technical documentation Maintain accurate device inventory Ensure devices are removed from various portals when decommissioned Working with servers, systems, and services Line-of-business apps, like Sage or QuickBooks. General server updates Perform network startup and shutdown procedures Microsoft 365 Administration Entra ID Exchange Intune Assist in a variety of IT projects Mentor less experienced technical support staff Experience and Skills: Strong customer service, written and verbal communication skills. 3-5 years troubleshooting and administration of Windows PCs and server hardware and Operating Systems, Microsoft Office and other common applications, Active Directory, Group Policy, virtualization technologies (Microsoft Hyper-V in particular), Microsoft 365, common backup technologies, network printing, and faxing. Knowledge of networking and network connectivity, VPNs, and Wi-Fi. Experience with ConnectWise, Microsoft 365, SonicWall, Sophos, VoIP, and previous MSP experience is highly preferred. Must be an excellent team player who can also work independently, plan, organize, and communicate effectively through phone, email, or in person. Position requires the ability to lift up to 50 pounds, maneuver under desks, and be able to cable new workstation arrangements/setups. A driver's license and appropriate insurance are required. Willingness to participate in the On-Call program. We offer competitive compensation, including medical, dental, vision, PTO, 401 (k), etc. If you feel you possess the traits listed above, reply to this post.
    $26-39 hourly 31d ago
  • IT User Support Specialist (Remote)

    Axiom Recruit

    Remote job

    IT User Support Specialist for systems, software and hardware - Canada (remote) THE COMPANY Our client is a leading international emerging technologies company with 200+ team members. They support global technology initiatives and best-in-class security operations in over 15 countries throughout North America, Europe and Asia. They offer digitised security and asset management services and pride themselves on their excellent reputation, providing operations across multiple facets of the Blockchain, Artificial Intelligence and Digital currency sectors. As part of their growth strategy, they are looking to bring on board a fully remote Canadian based IT User Support Specialist (systems, software and hardware) with immediate effect. KEY RESPONSIBILITES • To provide technical assistance and support in incoming queries and issues related to computer systems, software, and hardware. • Respond to queries over email/corporate messengers/phone calls and text messages from users seeking help • Install, modify, diagnose and repair (where possible) computer hardware and software. • Track requests and issues in the enterprise ticketing system (via Jira) and asset database redirecting problems to proper resources • Escalating unresolved queries to the next level of support JOB DUTIES • 2 years and above experience in IT user support • Advanced troubleshooting and multi-tasking skills • Knowledge of help desk software, ticketing and issue tracking systems and remote-control software • Good knowledge of setting up, configuring and using both Windows and Mac platforms • Strong knowledge of API • Good knowledge of office applications including Antivirus products, MS Office, Adobe products, e-mail clients etc. • Strong client-facing and communication skills with strong customer service focus REMUNERATION CAD55, 000 to CAD65, 000 plus a whole host of benefits NEXT STEP Interviews via video link are being help immediately for this business-critical role so please send your resume to Dave Beckett, Operations & Talent Manager at Axiom to; **********************
    $33k-57k yearly est. Easy Apply 60d+ ago
  • User Support Specialist

    Sales Match

    Remote job

    Job Title: Remote User Support Specialist Hourly Pay: $21 - $26/hour We're hiring a Remote User Support Specialist to assist customers from the comfort of your home. In this role, you'll help users navigate our tools, answer questions, and troubleshoot common issues by email, chat, or support tickets. You'll play a key role in making sure people have a smooth and positive experience. If you're friendly, tech-comfortable, and enjoy solving problems, this is a great fit. Job Responsibilities: Respond to user questions through chat, email, and ticketing systems in a timely, professional manner Assist with basic technical issues like password resets, login problems, or feature walkthroughs Update support logs and document frequently asked questions for reference Help maintain and improve user-facing help content, including FAQs and tutorials Share insights and recurring issues with product or engineering teams to improve services Follow up with users to ensure their issues are fully resolved and they're satisfied Qualifications: Excellent written communication and interpersonal skills Comfortable using basic digital tools and web-based software Patient, detail-oriented, and able to explain technical steps clearly Organized, dependable, and good at multitasking Experience in support, administration, or customer-facing roles is preferred but not required Perks & Benefits: Pay: $21 - $26 per hour Fully remote with flexible scheduling Paid onboarding and training Friendly, helpful support team Clear career growth into senior roles or specialized support functions
    $21-26 hourly 60d+ ago
  • Multi Function Information Systems Administrator - NASC

    Lockheed Martin Corporation 4.8company rating

    Remote job

    Description:The Challenge: Crave a technically challenging position that is also rewarding? This position is for a highly technical Multi-Function Administrator at the National ALIS Support Center, Tier 2 Service Desk. You will be responsible helping maintain fielded, operational ALIS/ODIN Nodes across the F-35 enterprise to include the security and integrity of our systems that keep our jets flying. It takes more than steel, advanced electronics and engine thrust to make the F-35 Lightning II, the world's fifth generation fighter, take flight. It is the Autonomic Logistics Information System (ALIS) that gives F-35 Lightning II operators the ability to plan, to maintain, to plan and sustain its systems over the life of the air vehicle. ALIS provides the IT backbone and capabilities to support current and future Warfighters across the U.S. and allied military services. Special Requirements: This position is at the F35 National ALIS Support Center supporting ALIS/ODIN. The successful candidate will serve as a Multi-Function Info Analyst supporting US/Partner/FMS customers in multiple regions and time zones by providing problem resolution to Tier 1 Administrators sites in all facets of the F-35 ALIS and MPE systems. This position and the NASC in general also provide daily support for and management of the US and QT OCKs as well as the OBK for the USRL. As critical members of the NASC Team, all ALIS administrators must be able to: * Obtain and maintain Special Access Program clearance required for program access * Work various shift hours to include weekends to support customer mission requirements. Responsibilities include, but are not limited to: * Quickly identify root causes of system/equipment failures (hardware, software, network) and implement effective solutions. * Communicate technical issues and solutions clearly to non-technical users, providing guidance and training. * Monitor system performance, test configurations, and proactively address potential problems. * Accurately log issues, actions taken, and resolutions in ticketing systems or reports. * Clear communication with team members, peers, and leadership. * Ensure smooth handovers for continuity, teamwork, and preventing errors. * Work with other teams (like IT support, field techs) to escalate and resolve complex issues. Basic Qualifications: * Must hold a Secret security clearance (or higher) with a recent investigation (within the past 5 years). * Possess a DoD IAT Level II certification (e.g., Security+, CySA+, or CCNA). * Experience with Database, Network, or System Administration concepts, software or hardware. * Problem Solving, Critical thinking and debugging skills * Strong verbal and written skills for explaining complex topics. * Ability to work independently, showing initiative and resourcefulness * Time Management skills * Working well under pressure Desired Skills: * Hands on experience administering F 35 ALIS or MPE. * Technical knowledge of ALIS, including baseline hardware architecture, application to application messaging flow, and inter nodal communication. * Experience defining and building IPsec/VPN solutions. * Hands on experience with management of Fortigate, Watchguard, and Sonicwall * Experience with Splunk for security log aggregation and dashboard creation. * Experience with McAfee/Trellix products-installation, configuration, and maintenance per baseline requirements. * Prior exposure to Service Flo (highly desirable). Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: Secret with Investigation or CV date within 5 years Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 4x10 hour day, 3 days off per week Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Experienced Professional Business Unit: AERONAUTICS COMPANY Relocation Available: Possible Career Area: Information Technology Type: Full-Time Shift: Third
    $71k-97k yearly est. 11d ago
  • Experienced Network Operator - Hybrid Gold River, CA

    Gainwelltechnologies

    Remote job

    Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary As a Experienced Network Operator at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.At Gainwell, it's easy to see the positive impact of what we do. The passion you bring to your career ultimately benefits the lives improved by services we provide to our clients. We encourage you to challenge yourself, learn and grow in a company that thrives on innovation. We go beyond entering new arenas to shaping markets with transformational experiences that redefine our business. The difference is clear. Your role in our mission * Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting. * Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process. * Support and configure and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling. * Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively. * Collaborate closely with cross-functional teams including Tech Support, Security, NOC and Cloud Teams to ensure seamless resolution of client-related issues. * Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions. * Monitor, and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower Management Center (FMC). * Administer and troubleshoot F5 Big-IP Load Balancers, including LTM, GTM, and iRules configuration. * Monitor network health and performance using SolarWinds, and develop custom scripts to automate alerts, reporting, and maintenance tasks. * Create and maintain up-to-date network diagrams using Draw.io for documentation, audits, and operational planning. * Collaborate with cross-functional teams to support enterprise applications, data centers, and cloud-based services. * Participate in incident response and root cause analysis for network-related issues. * Assist in network architecture planning, upgrades, and capacity management. * Ensure compliance with security policies, operational procedures, and industry best practices. * Install and maintain patches on the Infrastructure Hardware, Cisco IOS, F5 OS, FTD OS, Certificates. * Make recommendations for hardware upgrades and research new hardware solutions. Coordinate and implement hardware / software maintenance with our customers and application teams. * Support and participate in disaster recovery drills, backups, and recovery. * Participate in an on-call rotation to provide support for both client needs and business operations. * Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client related problems. What we're looking for * 5+ years of proven experience with Palo Alto firewalls and cloud-based security management (Strata Cloud). * Strong hands-on experience with Cisco networking technologies (routers, switches, FTDs, FMC). * Knowledge of F5 Big-IP Load Balancers, including advanced configuration and troubleshooting. * Proficient in SolarWinds network monitoring tools and basic scripting (SWQL, PowerShell, or similar) for automation.General working knowledge of Linux variants and Windows Servers. * 3-5 years of Cisco system administration experience in a production environment. * Solid understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, SDWAN etc.). What you should expect in this role * This is a hybrid position in the Sacramento Metroploitan area (2 days in office at Gold River, CA) * Video cameras must be used during all interviews, as well as during the initial week of orientation * The deadline to submit applications for this posting is October 3, 2025 The pay range for this position is $80,000.00 - $114,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    $80k-114.3k yearly 60d+ ago
  • ServiceNow System Administrator - IT - Full Time (Fully Remote must be in the US)

    Solutionhealth

    Remote job

    Who We Are: SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms. About the Job: The ServiceNow System Administrator is responsible for the day-to-day maintenance, system configuration, user management, platform maintenance, data management, training and documentation, and operational support of the ServiceNow platform. This role ensures the platform is functioning reliably and efficiently to support IT service management processes across the organization. The Administrator plays a key role in executing ITIL-aligned workflows such as Incident, Request, Change, and Problem Management, ensuring that service delivery is consistent and responsive. Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process. What You'll Do: * Perform daily monitoring and maintenance of the ServiceNow platform to ensure stability, performance, and availability * Seek assistance when appropriate in order to resolve technical and/or security issues * Schedules and executes routing maintenance, including updating the system, patches and upgrades * Manage user accounts, roles, groups, and permissions in accordance with organizational policies * Monitor the number of user accounts and activity of users to identify and resolve any issues * Maintain data integrity across modules including Incident, Request, Change, Problem, and Knowledge Management * Participate in and support ITIL-aligned change management cycles, including assessing, testing, and implementing approved changes * Coordinate and execute platform upgrades, patches, and hotfixes in collaboration with vendors and internal teams * Build and deploy required components during new implementations or enhancements, including service catalog items, forms, and notifications * Support integration efforts by configuring connectors and ensuring data flow between ServiceNow and other systems * And more Who You Are: Education: Bachelor's degree in Healthcare, Information Technology, Business, or related field (4 years of relevant experience may be considered in lieu of degree in addition to experience below) Licensure/Certification: ServiceNow System Administrator Certification, Required Experience: 3+ years of Service Now administration experience, preferably in a healthcare environment, Required Strong understanding of ITIL processes and ServiceNow architecture, Required Why You'll Love Us: * Health, dental, prescription, and vision coverage for full-time & part-time employees * Short-term disability, long-term disability, and life insurance coverage * Competitive pay * Tuition Reimbursement * 403(b) Retirement Savings Plan And more! Work Shift: M-F 8-5 Remote SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
    $70k-94k yearly est. Auto-Apply 3d ago
  • IT Sales -Managed Services/Life Sciences-Med-Device (Remote)

    NTT Data North America 4.7company rating

    Remote job

    **Req ID:** 331505 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Sales -Managed Services/Life Sciences-Med-Device (Remote) to join our team in Philadelphia, Pennsylvania (US-PA), United States (US). The ideal candidate NTT DATA is seeking has 7+ years of **IT Sales** experience in the **Managed Services/Professional Services** space and strong relationships in the **Life Sciences industry.** Additionally, a deep understanding of Information Technology and Digital Solutions sales and technology and/or professional services sales. Specific client knowledge of the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. This is primarily a **hunter-type sales role** to generate, qualify, and close new business at the C-Suite decision maker level. **Additional Qualifications and Responsibilities** + Sells complex managed services, full IT Outsourcing solutions, application services, and industry vertical solutions to include things like regulatory compliance solutions, digital solutions, mobile solutions, transformational services and application management/support, digital workplace services, Business Process Outsourcing (BPO), etc + History of success in a sales hunter role with a demonstrated ability to acquire net new logos + A passion for improving healthcare and patient outcomes and recognized as an expert in the Life Science service solutions industry/industries + Deep understanding of IT managed and professional services and ability to articulate the value proposition to clients + Creatively sell into large national Life Science accounts and ability to demonstrate successful deal closures + Requires strategic agility to interface and successfully influence C-level executives within the customer organization + Design and implement sales strategy to achieve sales quota + Ability to assess potential sales opportunities and develop value propositions + Applies an extremely deep understanding of business, financials, service offerings, the market, and the needs/challenges of assigned accounts + Understands and applies long-term vision of business/technology direction for NTT DATA + Drives services sales strategies that help drive exponential sales growth + Demonstrated ability & success at meeting and/or exceeding annual quotas of $12+ million in Revenue + Understanding of the competitive landscape for IT services and anticipates how market and competitive factors will influence the selling of NTT DATA services + Excellent written and verbal communication skills and demonstrates boardroom executive presence + Ability and willingness to travel 40% of the time **Basic Qualifications:** + Bachelor's degree + Minimum of 7 years of experience in IT Services sales and/or professional services sales + Minimum of 5 years of experience selling into enterprise Life Science clients \#HPLS **About NTT DATA** NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (************************* **_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_*************************************** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._** \#USSalesJobs \#LI-SGA \#INDSALES \#LI-NorthAmerica
    $71k-102k yearly est. 60d+ ago
  • Computer and Information Systems Administrator

    Siltt LLC

    Remote job

    Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Tuition assistance Vision insurance OVERVIEW: SILTT is in search of a Computer & Information Systems Administrator to build and administer the internal network and information systems of a small, fast growing, up-and-coming technology and construction management firm. With this rare opportunity, be on the ground-floor to support a companys information systems and technology choices and enable all facets of business processes. Work directly with all colleagues to improve productivity and collaborate on digital transformation initiatives; be the technology advocate that assists in all aspects of internal IT operations. WHO WE ARE: At SILTT were pushing the limits of infrastructure innovation in the Telecommunications and Information Technology industry. From delivering world-class modular data center facilities to all-hours, 365-day operational response and disaster recovery, our multi-functional team of experts are force multipliers across the infrastructure landscape. We pride ourselves in leading from the front to advise, assist, and accompany our clients through their toughest technological and operational challenges. We always deliver results ( we spell it re-SILTTs )! WHY SILTT? At SILTT, objective-driven means first being people-driven. As a growing business we know that the ability to achieve our mission demands we take care of our own by providing our team members with a variety of benefits that allow them to live fulfilling, healthy, balanced, meaningful lives. Thats why we believe in offering paid healthcare, ultra-competitive 401K matching, accrued paid time off and fixed holiday leave, continuous learning and professional development incentives, and promote a sustainable work-life balance. A DAY IN THE LIFE: As a Computer & Information Systems Administrator you will generally be the first point of contact for all internal IT inquiries and for troubleshooting any reported problems. You will also spend a significant amount of time being proactive in keeping our end point devices up to date with deployment, patching and working with teammates across all departments to improve productivity. You will stay on top of innovations and best practices within the IT sector and apply this knowledge to keep our systems and skillsets on the bleeding-edge.In the role of a Computer & Information Systems Administrator, you will serve as the initial point of contact for internal IT inquiries and troubleshooting. A significant portion of your time will also be dedicated to proactively maintaining up-to-date endpoint devices through the whole end point device life cycle. You will collaborate with colleagues across departments to enhance productivity. Furthermore, you will continuously monitor IT sector innovations and best practices, applying this knowledge to ensure our systems and skillsets remain cutting-edge. I. Technical Troubleshooting and Maintenance Oversee the entire lifecycle of all end-user devices, including laptops, tablets, and mobile devices (Chrome OS and Android). This includes provisioning, deployment, maintenance, and secure decommissioning. Serve as an escalation point for complex endpoint issues, providing expert-level support to resolve technical challenges related to device performance, software conflicts, and policy enforcement. Utilize modern device management platforms to deploy operating systems and software packages efficiently and at scale. Automate application updates and ensure a standardized, consistent user experience. Ensure the feasibility, scalability, and reliability of new systems within corporate technology Enforce development and security standards and best practices Conduct technical evaluations of vendor solutions II. Project Management Work with stakeholders to define program scope, objectives, and deliverables. You'll be responsible for creating and maintaining a clear technical roadmap on end drive growth and deployment that aligns with company goals. Track project progress and report on status, risks, and issues Ensure projects are completed on time and within budget Identify and mitigate potential project risks and issues Document project outcomes and lessons learned Coordinate with cross-functional teams to integrate new capabilities into existing systems III. Research & Innovation Evaluate new technologies, tools, and methodologies within the Information Technology Field Conduct and present research demonstrations. These demonstrations are crucial for showcasing findings, methodologies, and progress to various stakeholders, including colleagues, management, and external partners. Assess the potential impact of new technologies on the organization's infrastructure Share knowledge and insights about new technologies with the team Drive the adoption of innovative solutions to improve efficiency and capabilities BASIC QUALIFICATIONS: 5+ years of experience in IT support services 5+ years of end device administration experience in a cloud-based infrastructure environment with a focus on Unified Endpoint Management 5+ years Experience with server and desktop virtualization, including all aspects of virtualization. GSuite services: Google Workspace, Google Admin Console Mobile Device Management (Android Operating Systems) Information Technology Equipment installation and management (printers, laptops, servers, switches, routers) Remote and on-site IT support Hardware selection and refresh planning Data storage, backup, restores, and disaster recovery for critical corporate systems Deployment, maintenance, and upgrades of virtual cloud-based infrastructure Network monitoring IT training and how-to guide documentation Continuous improvement in corporate tooling and common processes Analysis of operational data and logs Minimizing lost-time due to IT outages PREFERRED QUALIFICATIONS: Experience in developing business infrastructure from scratch Proficiency in data storage, backup, restores, and disaster recovery Applying software updates, anti-virus/anti-spyware updates, and patch updates Account maintenance and SSO experience Linux Operating System Experience Knowledge of Endpoint Detection and Response (EDR) and other cybersecurity tools Security+ Certification ABILITY TO WORK REMOTE: Periodically remote. The work associated with this role is expected to be performed mostly onsite, though may require periodic travel for onsite support to our offices and customers.
    $69k-93k yearly est. 29d ago
  • Tier 1 Help Desk

    G2 Innovative Solutions Inc.

    Remote job

    Company Introduction G2 Innovative Solutions, Inc. (G2IS) is a woman and Service Disabled Veteran-owned company bringing transformative technology to our government customers so they can achieve their missions. Our specialties include infrastructure support, cybersecurity, software development, enterprise architecture, and Test and Evaluation. Learn more about G2IS at ************************ JOB DESCRIPTION SUMMARY OF PROGRAM/PROJECT: The SDDC System Response Center (SRC) plays a key role in supporting this mission by providing timely, responsive Tier 1 and Tier 2 functional and technical help desk support to users of SDDC / USTRANSCOM's numerous automated systems. The SRC is responsible for providing front-line, 24/7/365 support to address any issues related to SDDC's portfolio of functional applications. The mission of the SRC is to provide SDDC's large, globally distributed, user base with effective and timely resolution for issues related to these applications. POSITION DESCRIPTION (Duties and Responsibilities): G2IS is seeking a motivated, career and customer-oriented Tier 1 Help Desk Analyst to ensure success of the SRC contract deliverables. The Tier 1 Help Desk Analyst support shall include SRC Tier I call resolution. Must be available to work multiple shifts. MUST BE Within 75 Miles from Scott Air Force Base in O'Fallon, IL. Pay Rate is $15.00 per hour. Overall SRC Responsibilities: Tier 1 Help Desk Analyst will use the ticketing software (presently ServiceNow) to track all help being provided and will provide operational and technical support to DoD based program users. All tasks shall be performed in accordance with (IAW) regulations and guidelines addressed. Position Responsibilities Duties include gathering customer profile information including names, phone numbers, email, customer organization history, activities, requirements, past problems, and associated documentation for use in SDDC's customer relationship management (CRM) ticketing system to provide you, the Tier 1 Help Desk Analyst, an effective customer identity management approach. Requests coming into the SRC are received via phone, email, and other means. Our phone system call management solution, with automated call distribution, directs customers to the appropriate Tier 1 Help Desk Analyst based on customer's responses and areas of expertise of the Tier 1 Help Desk Analyst. Other duties: Tier 1 Help Desk Analyst maintains contact with their entire SRC TEAM using various technology tools. Researches, identifies, and resolves problems based on training, best practices, and use of knowledge-based articles. Reviews system documentation to acquire an understanding of the specific functions. Logs all inquiries into the CRM system. Coordinates problem calls with appropriate staff in order to correct the problem. Must be available and have the flexibility to work the assigned shift given on a quarterly basis. Required and Preferred Skills: 2 Years of Customer Service Experience - Required Excellent communication, collaboration and customer service skills - Required Knowledge and utilization of ServiceNow application - Desired Working Knowledge of Microsoft Office Applications - Required Knowledge of the Defense Personal Property System - Desired Education : Associates degree: AA/AS and 1 year of experience - Desired High School Diploma or GED Equivalent - Required Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Work Location: Virtual - 100% WFH ‘Work From Home' MUST BE Within 75 Miles from Scott Air Force Base in O'Fallon, IL Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Experience level: 2 years Customer Service Experience - Required Associates Degree or Higher - Preferred Schedule: This is a 24/7 help desk in support of our federal government. Must be available to work multiple shifts. 8 Hour Shifts are assigned with Monthly Schedules Monday - Friday and weekend shifts as required. Shift Differential Pay is for Swing and Night Shifts Evening shift Monday to Friday Weekends as needed Job Types: Full-time, Part-time Pay: Up to $15.00 per hour Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Equal Opportunity Employer Veterans Disabled Our commitment to an inclusive workplace G2IS is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
    $15 hourly Auto-Apply 60d+ ago
  • Student Information Systems Coordinator

    Strideinc

    Remote job

    Residency Requirement: Must be an Arkansas resident This a school base role. You must be able to travel to the school office M-F between 8am and 5pm. The office is located in Little Rock, AR K12, a Stride Company, believes in Education for ANYONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. Passionate Educators are needed at the Stride K12 partner school, Arkansas Virtual Academy (ARVA). We want you to be a part of our talented team! The mission of Arkansas Virtual Academy (ARVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! The Student Information Systems (SIS) Coordinator is a very important contributor to the effective collection, analysis, maintenance, and reporting of data for students who are enrolled or enrolling within Arkansas Virtual Academy. Maintaining Arkansas Virtual Academy's Student Information Systems and the state of Arkansas' reporting system - eSchool and TRIAND are vital components of this role. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Capacity to work effectively and efficiently, with a high degree of accuracy, in local databases and systems, state testing systems, and K12's student information systems are requisite for success in this role in our commitment to ensure a high-functioning team and virtual school environment. Accurately maintains the school's student records in the state of Arkansas' student information system - eSchool; serves as liaison with coordinators throughout the state to clarify anomalies with other schools; Performs data entry into the student information system (SIS); verifies accuracy, corrects errors and resolves issues; responsible for recognizing probable conflicts and producing innovative solutions Coordinates with the ARVA SIS Administrator for accurate reporting of numerous state-required reports; supports administrators with completion of reports to regulatory entities and K12 as well as Adhoc reporting. Develops, implements and enforces processes to audit student files on an on-going basis; verifies student attendance records, including source data and ADE uploads. Provides state reporting support Handles sensitive student issues, while maintaining confidentiality as outlined in the Department of Education Family Educational and Privacy and Education Code Effectively communicates technical concepts and ideas clearly and early through verbal and written communication. Incorporates and improves internal procedures, tools, and documents to provide a high level of application integrity and availability and to ensure timely, effective and delivery of vital student information with time to review for accuracy. Provides direction and support for individuals working within SIS systems. MINIMUM QUALIFICATIONS: Two (2) years of data management experience, Excel preferred Strong analytical skill Organizational and time management skills Professional experience using Microsoft Excel, Word, Outlook and PowerPoint Proficient with data entry/using databases; Web proficiency Ability to pass required background check PREFERRED QUALIFICATIONS: Experience working within eSchool and/or TRIAND Experience with sampling and auditing practices Bachelor's degree Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is an office based position that is located in Little Rock, Arkansas. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting *********************. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
    $56k-83k yearly est. Auto-Apply 27d ago
  • Jr. Systems Engineer - Hybrid

    Atlas Technica

    Remote job

    Jr. Systems Engineer Reports to: Client Technology Manager Type: Full-Time, Non-Exempt Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! We are seeking a Jr. Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth. Responsibilities: Perform IT Support services to users onsite Use of a ticketing system to manage support queries Maintain documentation and comply with rules and guidelines of the organization Adherence to strict change control procedures Requirements: The ideal Jr. Systems Engineer will possess at least 1 year of IT Experience (Desktop Support, Systems Engineering, Systems Administration) End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting Strong verbal and written communication skills, responsibility, and follow-through Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD) Systems Administration: Basic knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy Basic understanding of networking concepts Periodic travel to customer office locations within the metropolitan area will be required The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment. Desirable Qualities: Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ Experience working in an MSP environment Support of Sophos or similar product for endpoint threat management Basic understanding of virtualization platforms such as VMware or Hyper-V Experience utilizing the ConnectWise suite of products Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    $66k-107k yearly est. 60d+ ago
  • Junior Systems Engineer

    In2Stem Solutions Inc.

    Remote job

    iN2STEM Solutions, Inc. is hiring Systems Engineers to support our NAVFAC MBSE Digital Transformation Team. Our Systems Engineering team uses a Model-Based Systems Engineering (MBSE) approach and Product Lifecycle Management to develop and implement solutions. The selected candidates will be responsible for the implementation of model structures and elements supporting the NAVFAC effort in specific modeling focus areas, designated programs, and project modeling activities. The team has the potential to work remotely, with some limited travel to the Southeast USA. About the Program: The Naval Facilities Command (NAVFAC) has considered an organization-wide initiative to reengineer the entire mission-based operations & maintenance process, incorporating the latest approaches in Digital Engineering and Model Based Systems Engineering (MBSE), and requiring sets of related models that describe and analyze the desired systems. The initiative requires experts, with a variety of Science, Technology, Engineering, and Mathematics (STEM) skills, who can develop creative solutions to complex systems engineering challenges. Why iN2STEM Solutions, Inc.: As a minority and Veteran-owned small business, iN2STEM Solutions, Inc. is a technology & innovation solutions company, that can reduce risk and uncertainty, and optimize performance and results. We enable our clients to achieve their business and mission goals by helping them to become more efficient, and to realize these improvements in significantly less time. Our proven quantitative methods validate our solutions for your operations, prior to building any system. We use a Model-Based Systems Engineering (MBSE) approach and model driven architectures (MDA) with a business/mission lifecycle focus to solutions development to help us to guide both our commercial and government clients to the appropriate levels of technology to help them realize their solutions. We also provide surge support offering solutions engineers and architects, project managers, and additional support to help our clients when they need it the most, whether on contract, or for proposals and capture efforts. Our unique methodology, the iN2End SolutionTM , is a nimble approach to systems and software solutions, with a unique combination of proven processes, innovative tools, experienced people, and real-time team collaboration to optimize solutions. We can adapt to any development or acquisition environment and provide: Greater visibility into projects and portfolios Improved decision making, earlier in the process Simplified and speedy applications development Ease of maintenance, reuse, and updates and Improved software quality At iN2STEM Solutions, Inc., we view problems and solutions differently. We are engineers, scientists, economists, project/program managers, operations specialists and leaders who communicate, collaborate, innovate, integrate, and analyze problems, quantitatively and qualitatively, with a wholistic systems approach. We respect everyone's contribution and consider a variety of alternatives to come to an optimum solution. iN2STEM Solutions, Inc. is an Equal Opportunity Employer, “Empowering the Next Generation” of our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or Veteran status. We strive to create a diverse, inclusive, and respectful work culture that values all. Duties and Responsibilities: Develop and maintain systems models in support of the NAVFAC MBSE effort. Review existing models and documentation to determine compliance with best practices in systems engineering, modeling, and MBSE. Review and characterize new or updated technologies for possible incorporation into NAVAFAC MBSE efforts. Provide guidance to junior system engineers and modelers in model development, including detailed advice related to the use of their expertise to resolve model development challenges. Collect and verify information to be included in modeling efforts, in coordination with program stakeholders and team members. Engage with program and project leadership to maintain communication and to provide effective recommendations for MBSE implementation. Maintain proficiency and expertise in the most current MBSE concepts, tools, techniques, and practices. Review and characterize new or updated technologies for possible incorporation into NAVAIR MBSE efforts. Collect and verify information to be included in modeling efforts, in coordination with program stakeholders and team members. Engage with program and project leadership to maintain communication and to provide effective recommendations for MBSE implementation. Maintain proficiency and expertise in the most current MBSE concepts, tools, techniques, and practices. Qualifications Required Education & Experience: A BS/MS or BE/ME degree from an accredited college or university in Engineering, Mathematics, Physics, or a related scientific discipline. Experience in developing system models at the project and facility level. Knowledge and experience of INCOSE-based Systems Engineering processes and methods. Experience with requirements modeling, use-case analysis, interface representation, parametric definition, or profile creation using SPEC Innovations Innoslate lifecycle management tool, Siemens PLM Suite TeamCenter and SolidEdge . Experience with systems engineering analyses and using the results with other engineering models to draw conclusions and optimize performance, schedule, timing, costs and etc. Knowledge of one or more of these concepts as they apply to MBSE: inheritance, aggregation, metadata chains, design patterns, loose coupling, high cohesion, abstraction, value properties, and methods. Experience in and understanding of Systems Engineering concepts. Willing to learn a unique approach to using systems engineering to solve a variety of problems. Security Clearance Requirement: Must be a US Citizen with the ability to obtain an Interim DOD Secret clearance prior to start date.
    $49k-71k yearly est. 60d+ ago

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