Systems Operator Skills

• Developed and implemented many regulations and standard operating procedures using Microsoft Suite, Earned over 20 medals for exceptional leadership skills.
• Perform operator maintenance task with sufficient technical skills to follow troubleshooting procedures and convey findings to the Field Service Representative.
• Assisted subordinate operators in the conduct of communication security operations, combat Net Radio interface procedures and associated computer/technical tasks
• Followed all operational procedures and conducted safety briefings for personnel assigned to assist in operation of the facility.
• Coordinate emergency operating and restoration procedures with impacted balancing areas during system disturbances and or black start procedures.
• Identified real-time satellite anomalies and implemented the appropriate contingency procedures to safeguard the spacecraft and restore normal operations.
• Manage and follow company directed procedures relative to network project upgrades as well as company specialized software upgrades.
• Analyzed data and developed solutions to problems and procedures for optimum network efficiency with concise documentation of procedures.
• Developed efficient operations of PC-based imaging and press proof software applications by utilizing company procedures and policies.
• Conducted technical inspections; supervised troubleshooting and test diagnostics procedures; manage equipment repair and Quality Control.
• Implemented disaster recovery plans and procedures for a Data Center for mission critical systems and applications.
• Perform preventive maintenance and system backup procedures regularly in accordance with company standards using tape drives.
• Controlled the operational changer request process and the development of computerized procedures for software/hardware upgrades.
• Organized backup tapes into orderly system and developed written procedures and checklists for payroll processing.
• Performed operational day to day tasks and maintenance procedures to completion with minimum direct supervision.
• Performed all authorized maintenance and repairs following detailed procedures contained in technical manuals and publications.
• Formulated and executed detailed procedures to correct satellite anomalies and reconfigure for data recovery.
• Monitored and inspected all operation procedures and documents used by the entire operations crew.
• Developed satellite command plans, emergency recovery, end-of-life testing and satellite disposal procedures.
• Maintained and monitored the technical change request process for all operations and emergency procedures.

Show More

• Performed surveillance, combat identification, weapons control, tactical data link management, communications and computer system management.
• Monitor multiple computer systems using Microsoft computer programs, responsible for tracking and delivery of daily volume.
• Operated computer system to track officer movements and inmates or minors assigned to a specific facility.
• Monitored and controlled production computer systems by operating the appropriate system console and associated peripheral devices.
• Monitored computer systems and infrastructure proactively, escalating faults with all pertinent information.
• Monitored computer systems for completeness and accuracy of system and job completion.
• Monitor computer systems and correct and/or report systems problems to appropriate personnel.
• Performed computer system and communications equipment configurations for uninterrupted real-time support.
• Monitored computer systems and data collection locally and in remote locations.
• Directed daily operations of various computer systems, applications and technologies.
• Monitored all computer systems, operations, and environmental controls.
• Operated IBM computer systems and various peripheral equipment.
• Monitored and documented events of various computer systems.
• Operated computer system which ran two automated warehouses.
• Monitored and operated Tandem mainframe computer system.
• Identified and corrected computer system problem.
• Operated the energy management computer system.
• Operated various computer systems and applications.
• Perform maintenance checks concerning computer systems.
• Perform system/network operations using computer systems.

Show More

• Performed weekly supply and equipment inventories, preventative maintenance, and logistics of equipment using COLTS inventory management system.
• Utilized various computer based traffic and freeway management systems to manage incident and improve traffic conditions.
• Maintain security over inventory records and backup warehouse management systems daily.
• Operate various computer -based traffic and freeway management system.
• Operate various computer-based traffic & freeway management system.
• Utilized Warehouse Management System to process order information.
• Perform field-level maintenance on numerous network management systems.
• Operated and maintained warehouse management systems.
• Provide tape management system administration.
• Document all equipment locations, maintenance information, track parts and any other pertinent information into the work flow management systems.
• Aided in integration and validation from Wal-Mart's GDS system conversion to the GLS and YMS Warehouse Management systems.
• Operated a Fire Management System (FMS) in the facility to ensure the safety of all employees.
• Helped maintain the FMS (Fire Management System) for both the Annex and Main buildings.
• Entered and closed out work orders in the computerized maintenance management system (CMMS).
• Provide accurate and timely logging of problems in the incident management system, ServiceNow.
• Reset user ID's and passwords within the WMS (Warehouse Management System).
• Maintained required logs to ensure the smooth operation of the Tape Management Systems.
• Battle Management System Operator, Army (Enlisted), Salerno, Afghanistan.
• Managed and operated Command and Control (C2) Battle Management Systems.
• Adjust climate control of buildings on campus using web control management system.

Show More

• Performed maintenance on electronic switches, control centers, combat radios and communication security devices used on US Army telecommunications networks.
• Provided supervision of personnel and equipment to 24 hour combat operational air traffic radar system and military intelligence network.
• Maintained status as a combat mission-ready CSO prepared for immediate worldwide deployment in response to national security requirements.
• Maintained secure email circuits for DoD mobile platforms and safeguarded combat operations message delivery system.
• Provided vital telecommunications support to top military commanders during training and combat deployment.
• Provided recommendations to senior leaders on UAS employment methods to increase combat effectiveness.
• Trained subordinate soldiers to install and maintain communication networks in a combat environment.
• Increased operator accountability of sensitive equipment and access in a combat environment.
• Certified combat lifesaver and other optional certifications which strengthened organizational capability.
• Installed and maintained a communications support network in a combat environment.
• Performed various operations in a combat environment during deployment to Iraq.
• Created and implemented fully functional radio schemes for combat operations.
• Provided aerial refueling and combat logistics support.
• Maintained physical fitness as combat preparedness.
• Served as an Air Defense Early Warning Systems Operator for 82nd Combat Aviation Brigade as part of a three man crew.
• Experienced in Special Operations unconventional Tactics, Techniques, and Procedures, Combat Search and Rescue, and Casualty Evacuation procedures.
• Supervised a combat mission ready crew of two officers, six Non-commissioned officers and Airmen and up to seven crew trainees.
• Served as JOC (Joint Operations Center) Radio Telephone Operator (RTO) in down time and during combat missions.
• Worked and installed PBX (Private Branch Exchange) systems for small and large connectivity in combat theaters around the world.
• Increased team's combat readiness by providing enhanced tactical training that certified personnel as Air Defense Battle Management crew members.

Show More

• Japan Operated passive satellite surveillance system gathered and reported satellite positional data in support of DoD space situational awareness mission.
• Provide situational awareness and warning from airspace, also providing tactical guidance.
• Collaborated with multiple support organizations to provide situational awareness to higher management.
• Developed supplemental visuals for logistic information to maintain situational awareness during training.
• Provided early warning and situational awareness to peers and supervisors.
• Provided real time situational awareness to seniors and peers simultaneously.
• Process, analyze and improve situational awareness constantly.
• Provide situational awareness and monitoring of airspace.
• Provide situational awareness and warning from airspace.
• Provide FOB security and situational awareness.
• Provided vital situational awareness and early warning data to protect friendly ground and air assets from airborne threats.
• Delivered critical space situational awareness, missile warning and missile defense to command and space centers.
• Tracked 40K targets with over 100 observations using SBSS to deliver increased space situational awareness.
• Provide situational awareness and assessment of enemy airspace Conduct planning and execution of airspace management required for supported echelon
• Managed and oversaw situational awareness against incoming ballistic missilethreats for entire multinational bases under immense stress successfully.

Show More

• Implemented network operations center generated changes to support operational requirements Install, operate, and perform PMCS on power generators.
• Network management facilities, Trouble shooting and re-engineering nodal assets as needed in support of operational requirements.
• Selected and loaded appropriate missile profiles and Areas of Interest as determined by operational requirements.
• Implement network operations center generated changes to support operational requirements.
• Inspected and ensured area was prepared daily for operational requirements.
• Utilized Air Force Satellite Control Network resources in support of Telemetry, Tracking, Commanding, and mission operational requirements.
• Perform network management functions in support of maintain, troubleshooting and reengineering of nodal assets in support of operational requirements.

Show More

• Tested user/process intensive applications for Internet, Intranet and Client/Server based applications.
• Provide technical support centered on internet connectivity and phone service for customers.
• Provided high security voice and high-speed internet communications to military VIPs.
• Provided communications via phone and internet to remote locations.
• Maintain telephone exchange and internet protocols.
• Configured Cisco routers, firewalls, and switching components as well as internet protocol based and analog PBX voice switching systems.
• Maintained heavy and medium data packages by providing SIPR and NIPR internet links and secure telephone links between tactical field sites.
• Provided phone, internet, network, communication security, and customer support services to deployed units throughout the region.
• Provided local and long distance voice services, high speed data, and Voice over Internet Protocol (VoIP).
• Establish, maintain, and repair internet and VoIP communications/JNN Operations for J6/JTF Haiti in support of Operation Unified Response.
• Provide technical support to unit level Branch with Windows 95, TCP/IP, Internet browsers, and MS Office.
• Planned and supervised installations of all satellite, internet and radio communications systems in support of management's needs.
• Manage tactical high-speed data network (THSDN), internet subscriber IP addresses, and switch caller profiles.
• Tested & repaired integration system cabinets, which provided access to the Internet wireless communication system.
• Run SATCOM systems for the company and maintain Internet and communications with and through remote locations.
• Install, operate and maintaining of Internet Protocol based switching, multiplexing and video teleconferencing systems.
• Served as STT team member, operating a mobile phone & internet connection in several locations.
• Set up our satellite link which provided Internet and phones to the bases we were supporting.
• Provided voice, data, radio, and internet communications for elements in the field.
• Provided internet and VOIP services at home and on critical missions around the world.

Show More

• Monitored and maintained connectivity of 250-user LAN.
• Installed, maintained and operated equipment such as LAN Switches, Hubs and CISCO Routers in direct support of VoIP users.
• Installed, configured and upgraded workstations, servers and related hardware and software in a LAN, WAN and stand-alone environment.
• Supervised, installed, and maintained Local Area Network (LAN) services, communications security and equipment.
• Supported LAN and WAN operations during peak and off-peak hours of operation on national and international levels.
• Maintained ATM, WAN and LAN networks through the use of ATM/Ethernet switch and Cisco routers.
• Monitor the LAN and WAN tunnel between the primary and secondary site.
• Supported an organization of over 300 users on a LAN network.
• Monitor and Maintain LAN and WAN link between data centers.
• Involved in network configuration for planned installation of Ethernet LAN.
• Configured telephone profiles for 40 subscribers and two LAN lines.
• Maintained LAN and various large and standard business machines.
• Monitor All Wan and LAN servers using IP Monitor.
• Set up and operate both LAN and WAN networks
• Served as Banyan Vines LAN Group Administrator.
• Maintained all computer equipment and LAN.
• Administer a 200 PC LAN using Windows NT, Alpha Server, IBM RS6000 AIX, and HP3000 servers.
• Install, maintain, update and support TACLAN (Tactical LAN).
• Trouble Shooting the LAN problems.
• Managed infrastructure operations, including AS/400 and site-wide LAN Installed and managed new device configurations and profiles across global sites

Show More

• Evaluated tactical data for operations in a joint network and maintained data connectivity between various networks and communication systems.
• Performed duties as government witness on Vehicular Intercommunication System environmental test, as sole military representative, New York.
• Satellite communication systems operator-maintainers are responsible for making sure that the lines of communication are always up and running.
• Operated and maintained voice and data telecommunication systems in secure, high priority environment.
• Supervised technicians to ensure that proper maintenance procedures of microwave communication systems were followed.
• Managed, installed, operated and maintained radio communication systems and associated equipment.
• Maintained and managed the maintenance of computers and other information and communication systems.
• Qualified and participated in the operation and maintenance of radar and communication systems.
• Tested and certified Gulf Streams C-20B/C communication systems during periodic maintenance intervals.
• Conducted remote and on-site troubleshooting for newly installed or existing telecommunication systems.
• Monitored communication system performance to report status to the commanding officer.
• Monitored and inspected communication systems maintenance being conducted within the platoon.
• Maintained and repaired microwave communication systems, antennas and support equipment.
• Maintained and troubleshot communication systems for Patriot Air Defense Artillery Units.
• Monitored DoD tactical telecommunication systems through Cisco equipment and PBX services.
• Performed data connectivity between various networks and communication systems.
• Conducted daily maintenance on all internal communication system devices.
• Operated and preformed unit level maintenance on communication systems.
• Operate and maintain a mobile subscriber radio communication system
• Performed communication system set-up and operation.

Show More

• Disseminated radar reports, pilot weather information, and intelligence reports to aircrews and associated agencies during unspecified operational deployments.
• Monitored operation of radar inputs and counter-measure consoles, anti-jamming displays, and radar sensors to enhance radar presentations.
• Provided computer programming support for the Semi-Automatic Ground Environment (SAGE) computer assisted radar facility.
• Ensured all operational equipment and enlisted personnel were present in tracking and surveillance radar sections.
• Provided radar control and monitoring of air weapons during offensive and defensive air operations.
• Performed troubleshooting on radar components using diagnostic equipment such as voltmeters and frequency counters.
• Interpreted and reacted to radar scope presentations and to console-generated displays.
• Maintained and operated phased array radar system through electronic diagnostics.
• Supervised, trained and evaluated radar operator technicians.
• Identified aircraft by utilizing radar surveillance systems.
• Assisted in evaluating radar detection performance.
• Evaluated radar detection and performance.
• Maintained maximum radar sensitivity using ECCM techniques to eliminate degradation caused by electronic warfare (EW) activities or other influences.
• Performed first article inspections on multiple initial builds of projects including RADAR system, FLIR and, PRC-117 radio mounting devices.
• Prepared various reports, such as radar operation reports, maintenance, parts management in stock and supplies.
• Conducted JSTARS (Joint Service Target Acquisition Radar System) training for 20 personnel on multiple occasions.
• Supported data and target acquisition AAA and SAM radar control in real-time simulated ground threat environment.
• Used advanced radar technology to find, track, and coordinate moving targets on the battlefield.
• Analyze and interpret images form thermal imagining systems, LIDAR, RADAR and RF spectrum data.
• Performed operator level maintenance on UNIX based computer equipment, and AN/MPQ-64 Sentinel radar equipment.

Show More

• Installed, configured and troubleshoot network hardware, operating system software and peripheral network equipment.
• Installed, operated, maintained and troubleshoot designated radio and data distribution systems.
• Perform commanding, telemetry analysis, and troubleshoot command and telemetry anomalies.
• Provide early warning against enemy incoming missiles and aircraft, troubleshoot computer/radar systems
• Managed and monitored radio net resources and troubleshoot to maintain maximum connectivity.
• Coordinated with communication and remote site personnel to troubleshoot network connectivity.
• Interpreted computer printouts to troubleshoot and replace faulty line-replaceable units.
• Utilized remote access to troubleshoot and resolve connectivity issues.
• Maintain and troubleshoot lottery terminals and terminal peripherals.
• Maintained microcomputers and troubleshoot hardware & software.
• Monitored and troubleshoot system performance and functionality.
• Monitor and troubleshoot integrated servers and peripherals.
• Installed, tests, modified, upgraded, and troubleshoot classified and unclassified computers and peripherals connected in a networking environment.
• Operate and troubleshoot plant systems in a 750 MW fossil fuel plant Monitoring and adjusting PH levels in scrubber recycle tanks.
• Respond to events and escalate to the on-call technicians to troubleshoot as necessary with operations of high voltage equipment.
• Perform and monitor backups and restore as directed and necessary troubleshoot and analyze system, user and printer problems.
• Maintained, troubleshoot and performed nightly backups of UNIX and windows networks, O/S2, AIX and SUN systems.
• Collaborated with third party vendors, customers, and internal stakeholders to troubleshoot and resolve data feed issues.
• Installed, set up and troubleshoot new hardware such as printers, scanners, Blackberry devices, etc.
• Operated, troubleshoot and repaired on all site generator sets from 85KW to the 1000KW power generation plants.

Show More

• Provide excellent customer service for client, volunteer and participant inquiries while making on-site adjustments based on game-day conditions
• Provided customer service and support by regularly offering instructions on how to resolve security and some access/control problems.
• Follow departmental guidelines on customer service to ensure quality customer service is provided to internal and external stakeholders.
• Provide customer service that includes accepting requisitions, reviewing specifications of routine and non-complex jobs received.
• Trained to document all fuel accountability distributed to the customer and provided excellent customer service.
• Interact with clients on day-to-day basis, delivering exemplary customer service throughout each interaction.
• Provided customer service and support for all telephone subscribers during deployment exercises.
• Provided friendly and personable customer service to assist the college faculty/staff/students.
• Work with International customer service agent in clearing international passenger bags.
• Received internal and external calls maintaining excellent customer service skills.
• Provide customer-specific reports to customers, billing and customer service.
• Recognized for providing customer service that exceeds customer needs.
• Provide excellence in internal and external customer service.
• Troubleshooted and managed updates of customer service desktops.
• Provide high-level customer service to internals and externals.
• Provided customer service interface with supported organizations.
• Provided exceptional customer service to military personnel.
• Trained junior personnel and provided direct customer service
• Improved customer service by developing a strategic plan focusing on quality customer care, on-time delivery of service and fewer outages.
• Worked with customer service regarding scheduling, customer alterations, billing, estimating and consulted with customers regarding system work.

Show More

• Attended advanced training courses on UNIX administration, networking, Cisco Network Device configuration and Windows administration.
• Monitored disk storage activity and performance of Windows Servers including security updates and service packs.
• Resolved software and hardware issues on Windows based workstations over a nationwide company network
• Performed attended and unattended setup and configuration of Microsoft Windows.
• Administrated a Windows local area network of approximately 45 workstations.
• Provided end-user troubleshooting and desktop support on Windows systems.
• Assisted in daily planning for spacecraft visibility windows.
• Operated and installed Unix/Linux and Windows operating systems.
• Provided Windows Server 2003 database administration.
• Conducted billing operations for 70+ stores for the Produce and Dry Goods departments, using Windows and Unix platform applications.
• Recorded and filed all measurements, both manually and with a computer, using both Excel and Windows as needed.
• Configured and troubleshot on Windows XP, Windows 2000, Windows NT and Windows Server for System Administrator duties.
• Performed monitoring and troubleshooting of UNIX, Windows NT, and the MV90 C&I System during production.
• Developed a test domain for the conversion from Windows NT Server (WinNT) to Windows 2000 Advanced Server.
• Installed all Windows XP updates for the unit as well as imaging all new computers and enforcing group policies.
• Configured multiple networks using fiber, Ethernet, radio, and satellite connections on UNIX and Windows systems.
• Streamlined and controlled the automated installation of Windows Updates by deploying WSUS (Windows Server Update Services).
• Monitored Windows, Unix, & Linux systems, * Install & configure software on user workstations.
• Organized and managed 40 IBM compatible computers running on DOS, Windows 3.0, 3.1 and 95.
• Provide backup support for NT4 servers and Windows 95/98 clients to resolve both hardware and software issues.

Show More

• Monitored real-time performance of front-end processors and network interfaces Conducted regularly scheduled maintenance including checking and servicing hardware and computer housekeeping
• Analyzed system hardware and software requirements and developed specifications for a personal computer based imaging and publishing system.
• Worked with different Tandem applications, performed diagnostics to aid programmers and hardware personnel in problem resolutions.
• Monitored, measured and optimized individual and combined utilization of hardware, software and telecommunications components.
• Generate Software Flow Chart identifying Major Software Blocks including hardware interfaces and user interfaces.
• Perform ongoing hardware and software maintenance operations including installing or upgrading hardware or software.
• Monitor functions of newly installed telecommunications and computer hardware and software to evaluate performance.
• Provide operational support for installation, removal and other retailer hardware as needed.
• Ensured computer and interactive hardware were properly configured for eight tracking stations.
• Provided customer support in configuration and installation on various hardware and software.
• Monitored operating systems and reported to development and hardware when required.
• Experience with signal flow troubleshooting and electronic diagnosing on hardware replacement.
• Operate all computer hardware and software necessary to accomplish duties effectively.
• Installed and maintained hardware and software necessary for secure military communications.
• Respond to patient complaints of hardware situations during their rehabilitation.
• Performed online/offline common hardware Software diagnostics and fault isolation programs.
• Supported users with hardware, software configuration/installation and network issues.
• Installed hardware materials, maintained support for in-house/remote users.
• Analyzed and isolated classified and unclassified computer hardware problems.
• Automated many processes and installed hardware and software installations.

Show More

• Provided BAS mentoring to include failure and recovery mode testing for each redundant HVAC system and BAS server.
• Worked closely with craftsman (electricians, plumbers, HVAC, carpenters, and traffic engineers).
• Inspect and maintain electrical, water, supplied air, HVAC, and hydraulic systems.
• Utilize knowledge of controls and HVAC to monitor Building Automation Systems for Energy Management.
• Monitor all Electrical, HVAC, Fire systems, Boiler Equipment and chiller Equipment.
• Operate, Repair, operate and maintain HVAC systems and equipment.
• Calibrated and programmed variable frequency drives for HVAC motors.
• Monitored and made adjusted all HVAC controls throughout Base.
• Install and program digital HVAC control system.
• Assist in all HVAC applications.
• Ice Builders, chillers, air handlers, HVAC, gas fired heaters, large freezers and coolers.
• Controlled HVAC, security card access and energy management building automation systems using CSI/INET 2000, Honeywell, and Andover.
• Researched and analyzed several different HVAC systems made for different applications using MATLAB and MS Office Software.
• Controlled and troubleshot energy and HVAC control systems for Keesler Air Force Base.
• Train all building support team members in all areas of commercial HVAC and Building Automation associated with Distech and Alerton Systems.

Show More

• Performed trouble shooting the SCADA systems for erroneous or true readings and dispatch needed technical departments for safety and customer support.
• Provide economic dispatch of generation and gas for CSW's two control areas with use of EMS & SCADA systems.
• Configure, set-up and maintain historical data files of the Cooperative's SCADA Control System.
• Major accomplishment - ability to maintain knowledge and understanding of DC Water's SCADA system.
• Encode the data from SCADA for safe, efficient, economic and safe system operation.
• Monitor DC Water's SCADA system for normal operation at CSO sites and pumping stations.
• Monitored and operated Supervisory Control and Data Acquisition System (SCADA).
• Monitor SCADA equipment and report issues using the work order system
• Maintained over 50 Pumping Plants and Control over 20 head gates automation from Control Center by Computer with Scada Communication.
• Monitored process units, via SCADA system and quality control testing performance for plant processes and water quality sampling.
• Experience with Telegyr and ABB SCADA control systems operation and testing.
• Job duties include 230kv, 69kv and distribution voltage operations by Scada, as well as outagemanagement and restoration.
• Monitor Scada Computer switching Substation reading Dispatching Building service orders and switching orders

Show More

• Established, supervised and participated in unit level training for crew certification programs and Air Defense exercises.
• Air Defense Command, Control, Communications, Computers and Intelligence Tactical Operations Center Enhanced Operator/Maintainer
• Advised an Air Defense Artillery battalion on automation operations and radio maintenance.
• Operated and maintained Air Defense Artillery Systems during Operation Determined Resolve.
• Perform data/network connectivity between various air defense communications equipment.
• Assisted in the implementation of anti missile air defense into the Patriot Air Defense Artillery system used in Operation Desert Storm.
• Completed the Terminal High Altitude Air Defense (THAAD) Fire Control and Communications Systems (TFCC) course.
• Analyzed and tested new software for the Patriot Air Defense System, ensuring a successful live fire missile.
• Perform security patrols, supporting other Air Defense systems to include all PAC II and PAC III systems.
• Served as unit Maintenance Chief in charge of all PATRIOT Air Defense systems maintenance for 6 months.
• Assisted in the designing and troubleshooting of Air Defense Command and Control Operating System Software.
• Received Good Conduct Medal for exemplary conduct while assigned to the 69th Air Defense Artillery.
• Worked as a driver, air defense systems operator and tactical operations center constructor.
• Completed over 400 hours of training required to operate unit aviation/air defense equipment.
• Served as a crew chief in Air Defense Command and Control nodes.
• Implement defensive and offensive positioning of Air Defense Systems.
• Performed operations and intelligence duties in Air Defense units.
• Provided air defense over the National Capital Region.
• Worked in the Joint Air Defense Operations Center.
• Performed data connectivity between Air Defense communications equipment, and Tri-service Tactical Communications networks.

Show More

• Performed hardware/software installation, PC configuration, system and network troubleshooting and desktop support for users base wide including GSU's.
• Performed all troubleshooting, maintenance of PCs, printers, dumb terminals, serial communication links, and data files.
• Administered 120 servers & 9000 PCs; sustained 13,000 users in operating one of the Air Force's busiest airfield.
• Operated peripheral devices, laser printers, microfiche, tape drives, and mainframe and PC (client/server) systems.
• Provided PC repairs, upgrades and installations, as well as work station terminal and network device installation and configuration.
• Performed Critical Services backups, technical trouble-shooting, and repair of PCs and printers on weekend overnight shift.
• Provide PC support for office staff and maintain/troubleshoot peripherals including printers, fax machines, and scanners.
• Provided technical support for PC's and peripherals and conducted troubleshooting and installation of Microsoft Office software.
• Conducted re-imaging and deployment of wired and wireless network PC s, laptops, and peripherals.
• Performed system and application maintenance of PC's, Mac's and AS400 systems 5.
• Provided and coordinate reports on-time prompt to end-users / PC's and terminal daily.
• Perform first-level trouble shooting support for PC, network and mainframe applications issues.
• Provided PC and software support via phone and remote diagnostics to in-house employees.
• Performed PCs and servers troubleshooting, and control and update of online content.
• Prepare and download files from AS/400 to IBM PC using PC Support/Client Access.
• Operated an IBM AS/400, PC, HP NetServer and its peripherals.
• Performed backups and nightly processing on a VAX/VMS cluster and PC network.
• Provided support for IBM OS/2 operating system on all bank PC's.
• Set up and provide basic troubleshooting of computer equipment and PC's.
• Major assignments are transmitting and receiving data using PCs and modems.

Show More

• Maintained and setup system networks during all unit training and operations providing voice and data connectivity.
• Trained new soldiers on proper satellite access procedures including equipment setup and network etiquette.
• Trained staff on computer-system setup and operations and responsible for keeping documentation current.
• Performed setup and monitoring of backup and disaster recovery operations.
• Maintain appropriate documentation of all authorized user setup requests.
• Provided tech support for network and computer issues, network setup, installation of servers, printers, switches and applications.
• Gained immense experience in troubleshooting and Infrastructure setup - used ATLASSIAN Confluence wiki as a knowledge base to document everything.
• Operated and setup auto insertion system, which automatically inserted small electronic components into PCB's.
• Gas measurement operations and inspections; ABB TotalFlow setup, plate changes and collections.
• Automated scheduling, on line report setup and XEROX mainframe printer setup.
• Establish and maintain communications at varying distances, setup networks and perform.
• Supervised, setup, operated and performed maintenance on the Patriot system.
• Organized and setup moral and welfare events for 6500 base residents.
• Planned and setup a digital processing appliance for access management appliance.
• Install VOIP phones, and setup calls managers.
• Support and setup users with pager communication devices.
• Followed established procedures to setup and operate orbital welding systems.
• Worked with a six man team to setup and maintain a tactical network supporting more than 400 users.
• Perform operations rounds, equipment setup, Lockout/Tagout, tanker truck loading, and other plant operations duties.
• Organized and setup multiple reenlistments, ensuring the Army retained the most enthusiastic and highest quality soldiers available.

Show More

• Assisted in developing Mobile IP communication packages
• Provide directory services utilizing dynamically assigned IP addresses, domain name server, storage area network, and electronic messaging resources.
• Managed phone and IP address directory for 3rd Infantry Division assets and provided maintenance to phones and computer terminals as needed.
• Maintained network administration work, configuration of routers IP phone Firewalls, Electronic switching systems repair and WAN network.
• Configured, tested, and activated Network IP Routing (NIPR)/Secured IP Routing (SIPR) circuits.
• Installed, initialized, operated, and performed field level maintenance on the IP Joint Network Node.
• Set up IP phones, laptops and radios to ensure communications was established for tactical needs.
• Configured VOIP phones and Cisco Call Manager software to facilitate Voice traffic over the IP network.
• Verified layer 1 & 2 connectivity of devices to each other and IP backbone.
• Set up network based boxes by using dynamically assigned IP addresses and DNS servers.
• Configure Cisco call managers to set up voice over IP phones and other equipment.
• Operated, deployment, provisioned, and maintained the electronic IP based nodal assemblages.
• Installed and maintained Cisco IP phone 7965 used for communication within the shelters.
• Program phone numbers and IP addresses in to the communications switch.
• Support PelcoSentry 360 cameras, IP camera configuration and focusing.
• Participated in Basic Networking Course and IP Course.
• Configure IP phones, program voice gateways.
• Interpret system and equipment error codes to correct system faults Actively manage IP Communications, audio/video conferencing, mobility, presence.
• Installed IP radio connections from Fob Kalsu to Camp Victory at an approximate distance of 30 miles.
• Assist in reconfiguration of IP based nodal systems equipment as needed.

Show More

• Install and Maintain a Complete Communications closet supplying over 250 Rangers with Multiple Servers, DOD Network Classifications and Patch Panels.
• Test and development team member; worked with DoD and civilian contractors to ensure system met Air Force technical requirements.
• Evaluated and installed vendor software and security updates for system hardening to conform to DoD Network Security Principles and Standards.
• Operated and Supported main site of the DOD's Global Transportation System (GTN) at Scott AFB.
• Provide CIA by verifying IA controls are implemented in accordance with DoD and Air Force IA standards.
• Identified over 20 personnel on DoD most wanted list; preventing further harm to U.S. coalition forces.
• Assigned in-flight hardware processing and satellite launch operations for DOD, NASA, and Commercial users.
• Trained DoD civilians, Army Reserve units, and National Guard personnel on system operations.
• Created and modified new user accounts in accordance with local and DOD policies and procedures.
• Performed data processing and satellite operations for DoD, NASA, and other users.
• Searched RF spectrum for targets of interest; reported data meeting DoD intelligence requirements.
• Maintained, and serviced DoD servers for eastern US, and European stations.
• Enforce national, DoD, and Air Force security policies and directives.
• Processed up to 22 applications daily in strict compliance with DoD requirements.
• Coordinated efforts with outside agencies to ensure all networks met DoD standards.
• Test and maintain strategic fuel as per orders from DOD.
• Supported three DOD satellites (GPS/TAOS/ACE).
• Served as an range safety for weekly ranges; qualifying over 400 service members and DoD civilians on their individuals weapons.

Show More

• Installed and maintained networked personal computers, servers, networks, and associated networked peripheral equipment and ensured proper set-up.
• Operate and control computer peripheral equipment.
• Entered commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Operate peripheral equipment which includes mounting forms in printer, and mounting tapes and disks on respective devices.
• Monitored and operated HP3000 MPE/IX Series 987, 947 with ASK MANMAN database and other peripheral equipment.
• Operate computer and peripheral equipment to process business memos, and enter data into files.
• Monitor peripheral equipment and error messages displayed on system console to detect system problems.
• Installed, maintained, modified, troubleshot, and broke down various peripheral equipment.
• Load peripheral equipment such as tapes and printer paper for operating runs.
• Load peripheral equipment with selected materials such as tapes and printer paper.
• Loaded peripheral equipment such as tapes for AS400 system and network backups.
• Operate AS400 console and peripheral equipment.
• Operated and monitored enterprise datacenter computer and peripheral equipment network, tape libraries, and storage area metrics.
• Monitor Grids HP Operations Manager, Monitor operation of peripheral equipment - printers, IBM/Ricoh 4000-5000 tape drives, disk drives.
• Installed and performed repairs to hardware, software, or peripheral equipment Installed equipment for service members to use.
• Operated peripheral equipment such as tape drivers, printers and detachers when required.
• Operated and maintained DEC VAX 8100 midrange clusters and peripheral equipment.

Show More

• Certified North American Electrical Reliability Cooperation (NERC) Reliability Coordinator and Control System Operator.
• Ensured company was consistently in compliance with NERC guidelines for reliability within the interconnection.
• Defined specifications and architectural foundations that later supported NERC CIP requirements.
• Draft self-reports, advocate and negotiate settlements with four Regions, NERC and the Federal Energy Regulatory Commission (FERC).
• Serve as the lead legal contact for IT, intellectual property, and North American Electric Reliability Corporation (NERC).
• Assisted and guided requirement owners with compliance efforts focusing on NERC CIP standards and controls.
• Use of three way communication, following all NERC and FERC standards.
• Support the Systems Operations department in keeping up with NERC CIP compliance.
• Maintain NERC certification & comply with FERC standards of conduct.
• Prevented violation of NERC and NPCC Disturbance Control Standards.
• Retired as licensed System Operator NERC.
• Insure compliance with NERC, SPP, ERCOT, and other guidelines.
• Attend and participate in energy industry cyber security forums, including NERC's GridEx, GridSecCon, and E-ISAC.
• Obtained NERC System Operator Certification (Mar.
• Uphold ferc, ercot and nerc standards and policies.

Show More

• Declare energy emergency alerts for entities for who are experiencing a potential or actual energy or capacity deficiency.
• Provided personal and asset protection by implementing advance security, detailed inspections, investigations, and emergency response.
• Monitored emergency frequencies in order to detect distress calls and responded by dispatching emergency equipment and or personnel.
• Resolved on-orbit emergencies, while monitoring ground resources and directing emergency actions to restore mission critical equipment.
• Transmitted and verified commands using aerospace ground equipment and performed emergency operational actions assuring minimum spacecraft degradation.
• Coordinated response forces, emergency medical and fire department forces arriving to emergency situations on the installations.
• Coordinated, organized and managed emergency response, security, and maintenance encompassing the entire facility.
• Supervised after hour emergency phone calls from customers and ensured effective management of emergency situations.
• Performed preventative, scheduled, and emergency maintenance on all components of assigned equipment.
• Monitored and tested ground system resources and implemented emergency procedures to correct failures.
• Maintained communications between authorities and customers during emergency situations until situation was resolved.
• Responded to emergency alarms and remotely monitored station flows and alarms via computer.
• Coordinated planned and emergency generation outages with Southwest Power Pool operations personnel.
• Installed and maintained specialized emergency power systems and battery back-up systems.
• Maintain records of emergency personnel and equipment for rapid deployment.
• Participated in 24/7 on call rotating schedule for emergency operations.
• Provided emergency support during natural disasters and military operations.
• Performed unscheduled, and emergency maintenance repairs as required.
• Assured emergency diesel power generators were functioning properly.
• Coordinated with Emergency Management operations building evacuations.

Show More

• Diagnosed system problems using troubleshooting techniques, technical manuals and schematics.
• Trouble shoot and rectify computer operating system problems; ensuring inventory correctness in DM Plus system.
• Collaborate with senior managers, analyst and operation staff to identify and solve daily system problems.
• Logged computer operating time, system problems and actions taken Created system back-ups.
• Monitor Server Monitoring System for UNIX based Ensemble system for system problems.
• Logged and responded to system problems within the Production and Development communities.
• Categorize, isolate, and resolve system problems.
• Used backhoe to help repair collection system problems.
• Investigate system problems throughout pressure zones.
• Utilized cyber systems techniques to solve operating system problems while maintaining emerging technology ethics.
• Maintained systems and troubleshot system problems Reduced downtime providing technical resources to co-workers.
• Interfaced with Experian, TransUnion, and Equifax to solve system problems.

Show More

• Trained and supervised a cross-functional team of military personnel on operations, troubleshooting of system performance, and preventive maintenance procedures.
• Performed organizational level system maintenance and preventive maintenance checks and services on fire control section and fire direction section equipment.
• Installed, operated, supervised and performed preventive maintenance on tactical equipment and selected electronic equipment in tactical units.
• Operated and performed preventive maintenance checks and services on assigned vehicles and power generators, ensuring mission-ready status.
• Performed preventive maintenance checks and services, and unit level maintenance on communication security devices.
• Maintained preventive maintenance files and equipment manuals per standard operating procedures and internal audit/compliance purposes.
• Performed and instructed on preventive maintenance of various pieces of communication equipment and vehicles.
• Performed regular preventive maintenance on all building equipment and monitored all systems.
• Performed preventive maintenance checks and operated communication security devices (COMSEC).
• Completed preventive maintenance of high-mobility artillery rocket systems and cleaned system components.
• Performed preventive maintenance on equipment in powerhouse and throughout the institution.
• Performed troubleshooting, basic repair and preventive maintenance on equipment.
• Performed necessary preventive maintenance on communications and power generation systems.
• Performed preventive maintenance of associated electronic devices and power generators.
• Provided electrical troubleshooting and preventive maintenance for sally port gate.
• Maintained numerous operational logs and performed preventive maintenance inspections.
• Utilized various test equipment while performing preventive maintenance.
• Operated and performed preventive maintenance on power generators.
• Performed preventive maintenance as required on equipment.
• Performed preventive maintenance as needed.

Show More

• Guaranteed the performance of GPS receiver systems by overseeing testing of vehicle-specific modifications; and successfully performed Delta-V..
• Qualified on command and control system to maintain GPS constellation operations via a $300M dedicated network of ground control equipment.
• Planned, built and executed real time commands for GPS, TOAS, and MSX for Anomalies and Disposal.
• Commanded GPS satellite operations and activity of worldwide network of four dedicated ground antennas and six monitor stations.
• Operated $3.6B GPS satellite constellation, providing precision navigation and timing to 3B Military and civilian users.
• Participate in departmental data quality projects, 24 hour monitoring support, and GPS support.
• Provide continuous navigation signals supporting United States, allied forces and civilian GPS applications worldwide.
• Planned and performed launch, early orbit and disposal operations for the GPS constellation.
• Performed Command and Control of NAVSTAR Global Positioning System (GPS) space segment.
• Assisted with court documents for fugitive apprehension and sex offender GPS tracking units.
• Supported Launch operations for NAVSTAR Global Positioning System (GPS) space segment.
• Identified and resolved complex space vehicle and payload anomalies for the GPS constellation.
• Satellite systems operator and instructor for Global Positioning system (GPS).
• Monitored GPS spacecraft and executed numerous commands during launch and launch rehearsal.
• Configured 12 intricate ground communications systems for interfaces with GPS satellite vehicles.
• Maintained the Global Positioning System (GPS).
• Certify 19 SOPS personnel as 1 SOPS SSO for the GPS Satellite.
• Identified a remote ground facility misconfiguration during a critical GPS contact-prevented loss of navigation data to war fighters.
• Performed training on multi-level Military issued radios and GPS equipment.
• Programed and maintained GPS systems on UAV and GCS Monitoring Payload Telemetry, Commanding Payload POP 300 Executed government property administration.

Show More

• Tested and evaluated Unix software to improve performance and usability.
• Conducted after action reports and system status reports utilizing MS Office, LINIX, UNIX, and web based systems.
• Performed and monitored backups and restores using UNIX utilities and via VERITAS Net Backup application.
• Utilized UNIX based systems to perform system collection and threat recognition capabilities.
• Monitor Legato backups of NT Servers, Sun and Unix machines.
• Handled and supported UNIX Window NT, Window 2000 workstation servers.
• Scheduled and monitored backups on VMS, AS/400 and UNIX servers.
• Performed backups on UNIX systems, networks, and the databases.
• Administer and monitor Month End Billing Scripts written in Unix.
• Monitored over 200 daily UNIX platform schedules for timely completion.
• Operated UNIX base EIS System to generate daily sales report.
• Prepared event data reports using UNIX utilities and commands.
• Handled system support for Tru64 Unix and VAX/VMS systems.
• Leveraged knowledge of UNIX commands and understanding of scripts.
• Monitored UNIX applications and pooling of large tape library.
• Created/Maintained directories, groups, and files via UNIX.
• Completed Y2K upgrade of Unix based RIMS system.
• Monitor Unix mainframe running Oracle and NT 4.0.
• Maintained UNIX file integrity and system security.
• Received intermediate training on the Unix System.

Show More

• Conducted routine system maintenance and administrative functions, including system configuration and modifications.
• Performed backups, report generation, system maintenance and minor programming operations.
• Supervised daily sensor tests and coordinated repairs of security system maintenance.
• Performed scheduled and unscheduled system maintenance and inspections as required.
• Tracked the progress of system maintenance, and provided Q&A to the customer before closing a ticket.
• Set up system security and handled backups, database capacity, console commands, and other system maintenance.
• Performed system maintenance and monitored the systems, applications, and data center environment on a continuous basis.
• Conduct hourly network system maintenance checks using CDS/SMU terminal to include working knowledge of HP Open View.
• Trained incoming personnel, officer and enlisted, on system maintenance and tactical operations.
• Maintained system logs, distributing user output, and performing system maintenance functions.
• Worked with 3rd party vendors for system maintenance and member research.
• Certified 30 Level (Intermediate level) Senior System Maintenance Operator.
• Performed daily system maintenance tasks and backups of production systems.
• Coordinate and implement system maintenance with other support groups.
• Perform system maintenance, diagnostics, analysis and troubleshooting.
• Performed system maintenance on Patriot Missile System.
• Performed system maintenance of all devices.
• perform system maintenance on large or small electronic switches, and telecommunications equipment installer and repairer.
• Perform initializations and system maintenance on air/missile defense planning control systems.
• Job duties included performing march orders, emplacements, initializations, and system maintenance on air/missile defense planning control systems.

Show More

• Configured, troubleshot and maintained Linux satellite routers for network communication supporting 24/7 operations.
• Monitored both internal and customer-facing systems running primarily Linux.
• Operated and troubleshot numerous systems adeptly employing my knowledge of signal flow, system functionality and Linux shell commands.
• Utilized intelligence tools such as: Google Earth, Falcon View, Microsoft and Linux Suites.
• Maintained and upgraded products within Production and QA Linux environments for Traffic products and services.
• Created new system calls and recompiled kernel to further develop understanding of the Linux kernel
• Experience with Linux and responsible for the successful operation of multiple state lotteries.
• Designed shell scripts to check and correct mistake in Linux file systems.
• Use of multiple computer operating systems such as Microsoft and Linux.
• Trained six soldiers in network configuration on LINUX based systems.
• Worked with MS Office Suite as well training on Linux
• Developed on Linux using C and debugging with GDB.
• Use Linux commands to run company applications.
• Monitor multiple HP proliant DL 3600 Linux servers and monitor root and home directories for disk space usages.
• Configured Posum camera system running linux to alert on register activity and report unusual transactions

Show More

• End user support coupled with system management and maintenance responsibilities.
• Established and managed user accounts to access network management servers.
• Recruited to a newly developed team devoted to the monitoring of casino servers, coordinating contractors and end user support.
• Manage user accounts, granting access to the network after confirming user has met all group policy requirements.
• Administered user accounts and provided help desk functions for deployed personnel in support of special ops.
• Supported generation and batch processing of various data sets and providing end user support to business users
• Created, changed, and deleted user accounts Worked with customers to solve disk utilization errors.
• Created and maintained SIPR and NIPR user accounts in Active directory while deployed in Afghanistan.
• Manage user accounts for network and applications, to include password resets for staff.
• Implemented EFS encryption, created group and user accounts and configured NTFS permissions.
• Create user accounts, printer queues and reset passwords for users.
• Managed user accounts (password resets, account lockouts etc.)
• Manage system user accounts and provide customer assistance for assigned systems.
• Create and maintain user accounts, install and monitor applications.
• Created and managed over 300 user accounts using Active Directory.
• Created and maintained 500+ user accounts in Active Directory.
• Created and managed 500+ user accounts in Microsoft Exchange.
• Provide end user support for CMS application.
• Use of Active Directory for user accounts.
• Created user accounts for TS network users.

Show More

• Performed maintenance and systems troubleshooting on Digital GroupMultiplexer (DGM), TROPO and Mobile Subscriber Equipment (MSE).
• Installed, operated, troubleshot, and performed unit/DS level maintenance on Multi-Subscriber Equipment (MSE) node switches.
• Provided unit level maintenance for MSE (Mobile Subscriber Equipment) and DGM (Digital Multiplexer) equipment.
• Managed, trained, mentored, and evaluated employees responsible for MSE communications support to a 70,000-person community.
• Supervised installation, operation, and maintenance for tactical Mobile Subscriber Equipment (MSE) area signalplatoon.

Show More

• Established satellite contacts, resolved emergencies, and performed satellite commanding and controlling during daily operations, and end-of-life testing.
• Coordinated satellite contacts, resolved system emergencies, and performed routine satellite commanding including daily operations through satellite end-of-life testing.
• Performed daily operation tasks including system monitoring, system back ups and related maintenance activities.
• Supervised five personnel in daily operations which led to successful evaluation for unit readiness.
• Supported and managed daily operations completing reports and spreadsheets for weekly briefings.
• Synthesized daily operations of a company-sized element with numerous offices' requisites.
• Trained over 60 personnel to integrate orbital safety principles in daily operations.
• Directed daily operations of the Tactical Automated Security System Control Room.
• Worked with various departments to schedule jobs without interrupting daily operations.
• Executed daily operations of water distribution system of 5,000 customers.
• Supervised and motivated four personnel during daily operations.
• Supervised subordinates ensuring the accomplishment of daily operations.
• Managed highly sensitive equipment for daily operational duties.
• Executed daily operations of the distillation systems.
• Created documentation for daily operation department procedures.
• Enforced safety procedures during daily operations; ensured his soldiers understood and applied the risk management process at all times.
• Provided support for all TUAS daily operations and missions Trained as Mission Coordinator with over 1000 mission hours.
• Performed end of day accounting of equity trades to ensure system updates did not disrupt daily operations.
• Supervised 20+ Airmen in daily operations including trouble shooting and maintenance of the HU-25 and HH-65 aircraft.
• Oversee as well as lead crews on the manufacturing lines through communication and delegating the daily operations.

Show More

• Maintained and controlled all user access and networked various devices through active directory to allow functional capabilities.
• Ensured smooth flowing productivity by effectively conducting Active Directory password resets and permission changes.
• Designed & deployed Active Directory Domain-based infrastructure.
• Managed Active Directory user and computer accounts.
• Implemented and managed Active Directory network.
• Utilized Active Directory to assist users with any account issues, as well as maintain proper privileges for users.
• Created company standard deployment images for all desktop / laptops using Ghost, Active Directory, and Prism Deploy.
• Experience with managing users and computers in Active Directory with both Server 2003 and 2008.
• Managed Active Directory resources for users and devices along with providing system wide profile troubleshooting.
• Managed electronic mail and log-on accounts for 100 users in Active Directory and Microsoft Exchange.
• Used active directory tools and network monitoring software to track client usage and traffic.
• Perform user administration, including Active Directory, VPN, and database user maintenance.
• Profile creation and permissions via Active Directory for new hires and internal transfers.
• Set up and managed users and computer accounts under Microsoft Active Directory.
• Experience with Cisco Call Manager Active Directory and creating user profiles.
• Assisted the network group with Active Directory unlocking and password resets.
• Create and allocate Active Directory privileges for users and groups.
• Add new users to Active Directory with corresponding permissions.
• Deployed and maintained Active Directory & DNS.
• Maintain Active Directory for the business.

Show More

• Utilized expertise to accurately predict potential spacecraft subsystem and component failures that successfully prevented future satellite subsystem faults.
• Performed system/network operations and interpreted error codes to correct system faults.
• Perform system/network operations and correct system faults.
• Used computers and software tools to perform system/network operations and interpreted system and equipment error codes to correct system faults.
• Applied first-hand knowledge of the functional operation of electronic units and systems to repair system faults.
• Identify and resolve system faults using diagnostic tools for fault analysis.
• Correct any and all system faults that may occur.
• Interpreted BIT/BITE and error codes to correct system faults.
• Perform system/network operations and correct system faults, with maintenance on all internal communications systems.
• Field maintenance on electronic nodal assemblages Perform system/network operations and correct system faults.
• Interpreted BIT/BITE error codes to correct system faults to include replacement of circuit cards and major subassemblies.

Show More

• Certified on 5 special SIGINT operations ISR aircraft, and 3 airborne mission systems, conducting 450 hours of ISR coverage.
• Conducted 500 hours of ISR coverage on HVT in support of AFRICOM mission, drafted SIGINT reports, and target profile.
• Provided threat warning to support ISR reconnaissance missions; supported national level intelligence assets, and simulated real world contingency.
• Led and participated in over 100 Intelligence, surveillance, and reconnaissance (ISR) operations in Iraq and Afghanistan.
• Performed duties as an Airborne Intelligence, Surveillance and Reconnaissance (ISR) Operator.
• Performed identification, acquisition, recording, analysis and reporting of assigned ISR tasks.
• Trained, advised & assisted partner nation military personnel on ISR capabilities and tactics.
• Developed & implemented policies & procedures for Special Operations ISR community.
• Provided threat warning to US ISR platforms - increased aircraft/crew safety.
• Work schedule varied depending on the need for the ISR asset.
• Certified and operated on multiple diverse ISR platforms.
• Developed and implemented training resources for ISR unit.
• Initial cadre for manned tactical ISR aircraft.
• experience administering Cisco ISR routers and Catalyst switches.

Show More

• Authored and utilized SQL scripts to successfully complete all steps required for data delivery initiatives.
• Worked with programmers testing code and provided feedback for enhancements and develop scheduling solutions to batch processing by using SQL queries
• Analyze written programs (SQL), run SQL scripts, and execute them against SQL Server databases.
• Transfer non-two-thousand compliant reports over to IQ reports written in SQL for the Y2K billing system.
• Studied and mastered how to effectively utilize PowerShell, SQL and adding computer network devices.
• Created, maintained, and queried databases using Microsoft Access and SQL Server.
• Collaborated with colleagues to search the data error records using SQL scripts.
• Configured applications using SQL and Microsoft Access and off the shelf applications.
• Verify the successful completion of jobs by use of SQL Developer.
• Monitor web server and SQL server running on window platform.
• Work with the SQL on Oracle databases for data analysis.
• Tuned SQL queries for faster access of data.
• Execute SQL script on relation database server.
• Generated and analyzed SQL reports.
• Run SQL and Crystal reports.
• Configure and maintain servers to include, database, cluster, SQL, shared file, and antivirus.
• Develop web application for the lottery using .NET, SQL, and C#.
• Develop SQL scripts for the lottery using SQL in Adhoc database.
• Collect data using SQL queries and report to appropriate personnel.

Show More

• Maintained and distributed trouble tickets to insure minimum redundancies while maximizing time management and team cohesion.
• Researched trouble tickets for problem/resolution and produced weekly and monthly analysis reports for management review.
• Managed the Server Engineering network support trouble ticket queue utilizing Remedy Help Desk software and provided technical support to network users.
• Create trouble tickets through the use of REMEDY as well as monitor trouble ticket database to ensure overall customer satisfaction.
• Implemented and managed trouble tickets in a call center environment using Peregrine Service Center and HP OpenView Service Center.
• Open trouble tickets, and interface with telecommunications providers to resolve issues on both new and existing circuits.
• Opened trouble tickets, documented problems, provided updates to customers throughout the duration of open trouble tickets.
• Track, respond to, resolve or escalate and update problems in our trouble ticketing system.
• Maintained and updated circuit status, changes, and maintenance records with trouble ticketing software.
• Report problems, write trouble tickets using Track-IT and assign to appropriate IT dept.
• Track and follow-up on trouble tickets, remote interactions and fix agent notification.
• Create, escalate and follow up on trouble tickets for current issues.
• Use of SpiceWorks, LogMeIn, and other user trouble ticketing software
• Designate trouble tickets to proper shops and/or elevate any unresolved tickets.
• Created trouble tickets and resolved them utilizing BMC Remedy ITSM.
• Use of a trouble ticketing system (Remedy).
• Manage all trouble tickets in Remedy.
• Monitored 500 company-wide trouble ticket queues.
• Perform troubleshooting of backhaul and initiate internal or external trouble tickets as appropriate.
• Used Tivoli Call Tracking to track trouble tickets.

Show More

• Maintained active critical communications for multiple sites ensuring RF relay equipment remained fully functional.
• Provided uninterrupted operations including patching, multiplexing, encryption, decryption, and frequency conversion of IF to RF signals.
• Worked with digital/analog systems, multiplexers, RF antennas, DC power supplies and AC power generators.
• Replaced modulator tanks, circuit cards, RF & power cables, wires, and antennas.
• Instruct classes weekly on non-traditional communications, improvisation and Radio Frequency (RF) manipulation.
• Provided support for RF devices and reported any issue which needed to be escalated.
• Program and fix RF equipment problems, along with general Computer Room duties.
• Install and ran Microwave (RF) Network from remote field locations.
• Operated/Maintained wide variety of remote Radio Frequency (RF) communication sites.
• Operate and maintain a suite of sensors and RF telemetry systems.

Show More

• Maintained AS/400 system security administration functions.
• Perform backups on AS/400; for IBM S/390 perform some scheduling duties; print and breakdown reports, tape area functions.
• Major responsibilities included, training the entire MIS staff on IBM AS/400 system while learning the IBM 4341 CICS/MVS system.
• Monitored and executed scheduled/requested jobs in AS/400 job scheduler, NT scheduler and ActiveBatch in a timely driven environment.
• Involved with the restructuring of corporate and branch office operations, as well as duties pertaining to AS/400 Operations.
• Supported installation of a new AS/400 system, including acquiring a corresponding AC system for proper cooling.
• Worked extensively with the IBM E Series mainframe system, running an AS/400 manufacturing software system.
• Resolved issues with DPU Gateway, Hubs/Routers/Circuits, AS/400 and Support Center Voice Response Unit.
• Trouble shooting AS/400 I series database problems with minor programming in COBOL and FTP.
• Support automated warehouse system including proprietary software, AIX, and AS/400 operating system.
• Maintained AS/400 system, process and bill call records, and help desk.
• Supervised 4 employees and conducted daily backups for AS/400 systems and servers.
• Processed and maintained backups for the IBM I- Series AS/400 and servers.
• Insured the smooth operation of AS/400 system in day to day operation.
• Maintain the IBM AS/400 mainframe computers are running in good order.
• Install, configure and support PCs, printer devices to AS/400.
• Assisted head programmer in maintaining the programs on our AS/400 system.
• Set Net Work interface program called RUMBA for communication with AS/400.
• Performed debugging on operational program problems using JCL with IBM AS/400.
• Backed up major applications to tape on three IBM AS/400 systems.

Show More

• Monitored the entire facility using closed-circuit televisions (CCTV) while simultaneously performing dispatch duties.
• Monitored CCTV cameras, electronic fence systems, and handled all radio communication and tracking of all inbound/outbound personnel.
• Monitored the flow of traffic on the major roadways and bridges of the city via CCTV surveillance cameras.
• Support the CCTV Manager by providing monitoring of the maintenance programmer to ensure activity of the system.
• Facilitate incident management by using IT Components - CCTV, DMS, PVMS and HAR.
• Tracked and maintained temperature monitoring system and closed circuit television (CCTV) system.
• Report equipment failure to the CCTV manager to maximize operation of the system.
• Prepare alarm texts, system maps, and programs Access Control/IDS/CCTV systems.
• Monitor roadway via CCTV surveillance cameras and detection system.
• Closed Circuit Television (CCTV) System Operator.
• Monitor alarms, CCTV and Vindicator System.
• Perform CCTV, SVT, PM and LOS audits.
• Monitor CCTV Cameras Dispatch foot patrol and mobile security officers to alarm, security, and facility calls.
• Perform CCTV monitoring of the site .

Show More

• Managed network communications for Europe and Afghanistan Theater* Maintained communications through VOIP phones* Regulated data rate* Configured Cisco Routers and Switches
• Address all users' problems concerning workstations, printers, digital scanners, and voice-over-internet protocol (VoIP) phones.
• Configure, operate, and troubleshooting for Cisco Routers, E-switches, Call Managers, and VoIP phones.
• Configured and managed Cisco Unified Call Manager and kept inventory of all VoIP equipment.
• Configure and support Cisco Call Manager Express VoIP phone systems and PBX phone systems.
• Operate and maintain computer and VOIP networks during training exercises and while deployed.
• Trained and instructed Marines on Cisco VoIP technology and Cisco Call Manager 8.1.
• Provided and maintained voice (VOIP) and data connectivity to subscribers.
• Maintained weekly server, network, VoIP, and system performance metrics.
• Assisted in integration and validation processes of Cisco VOIP phones.
• Programmed and maintained switches, routers, and VOIP phones.
• Provision and test new VOIP phones on our network.
• Configure and maintain VoIP phones throughout several sites.
• Install, operate and configure VoIP phone systems.
• Used various VoIP systems to insure communication.
• Provided phone services through VoIP.
• Experienced with programing CISCO routers, switches, and VoIP Phones to design a voice and data network over secure systems.
• Monitired ongoing prevention assessments in network security protocol featured in NIPR and SIPR environments, and voip.

Show More

• Configured, aligned, tested, and maintained satellite communications equipment and associated devices.
• Provided in-field service on mobile satellite communications equipment.
• Maintained tactical satellite communications equipment and associated devices.

Show More

• Monitored and controlled processing of warning information of Defense Support Program's multinational overseas missile warning ground station.
• Supervised tactical operations of the Patriot guided missile system and training of Patriot control station operators.
• Supplied operator to machine interface for manual infrared data collection and missile event processing.
• Performed launch and on-orbit operations for military communications and missile early warning.
• Provided reliable communications for Patriot Missile Systems in multiple environments.
• Specialized in computerized missile technology and related equipment.
• Managed, staffed and trained 16 personnel to provide year-round 24-hour early warning missile defense coverage over Bahrain and Qatar.
• Provide guidance and recommendations to the Air Surveillance Officer on effective Anti Radiation Missile counter measures and threat conditions.
• Briefed members of the Republic of Korea Army on capabilities of communications equipment used in the PATRIOT missile system.
• Calculated target locations manually and electronically, handled ammunition, operated gun, missile, and rocket systems.
• Reported over 100 missile launches, logged 1200 operational hours and ensured clear site pictures to national leaders.
• Operated and maintained communication relay groups (text and voice) as part of the Patriot Missile System.
• Fort Bliss, TX Performed organizational level maintenance and repair of the Patriot & HAWK Missile Systems.
• Trained in conjunction with various foreign armed forces in order to maintain Air and Missile Defense readiness.
• Provided continuous (24/7) human-in-the-loop Interim SBIRS Missile Defense Capability (ISMDC) operations.
• Performed duties as a Homing All The Way Killer (HAWK) Missile System Operator.
• Researched and identified 34 checklist deficiencies and revised 204 steps for future missile warning operations.
• Experienced with Patriot Missile Defense electrical systems, software, radars, and communications equipment.
• Monitored and maintained constant supervision of all Hawk firing sites and trajectory of missile flight.
• Supervised missile launch detection using the $17.6B Space-Based Infrared System (SBIRS).

Show More

• Assisted distant end users with technical assistance and advanced troubleshooting to ensure minimal downtime of communications links.
• Provided subordinates technical assistance in resolving connectivity problems, complex maintenance faults, and during contingency situations.
• Provided technical assistance to subordinates engaged in the operation and maintenance of the satellite communications systems.
• Provided technical assistance and unit level training for automation systems and automated telecommunications systems.
• Provided technical assistance and training for automation and communications equipment.
• Provided technical assistance to subordinates.
• Supervised and prepares work schedules; assigned duties, provides technical assistance to subordinates in resolving complex maintenance problems.
• Provide Level 2 Desktop Support, responding to telephone calls, emails and personnel requests for technical assistance.
• Assisted, trained, and provided technical assistance to users of manual and automated communications systems and networks.
• Provide advice, technical assistance, and recommendations to subordinates and commanders.
• Provided technical assistance to the Help Desk.

Show More

• Received Top Secret security clearance and maintained security and encryption of tactical networks.
• Maintained secret security clearance and was responsible for confidential papers and software
• Possessed government Secret Security Clearance while on active duty.
• Ranked Specialist; Secret Security Clearance
• Obtained and maintained a SCI Top Secret Security clearance, ensuring consistent and reliable handling of sensitive compartmental information.
• Performed as senior team member on all aspects of mission operations with a Secret security level clearance.
• Supply Sergeant 2006-2009; Food Service Specialist 1999-2006 (Currently possess SECRET security clearance level)
• Obtained and maintained a secret security clearance.
• Possessed SECRET/NATO SECRET security clearances.
• Deployed, operated, and maintained communications equipment units in garrison and during deployments while holding a secret security clearance.
• Awarded and maintained Secret security clearance and assumed legal responsibility for classified cryptographic equipment and information.
• Maintained and operated communications between networksObtained and held a secret security clearance
• Obtained Secret Security Clearance to engineer modifications on secret aircrafts.
• Top Secret Security Clearance Army Good Conduct medal, Army Commendation medal, two Army Achievement medals
• Achieved E-4 Noncommissioned officer, rated for Special Forces support and acquired Secret security clearance.
• Service included top-secret security clearance, a 2-year assignment in Germany with a honorable discharge.
• Obtained TOP SECRET Security Clearance Completed Federal Aviation Administration Training Supported various Military Intelligence missions operating the Shadow Unmanned Aerial System.
• Obtained Top Secret Security Clearance Supervised Airmen in daily military routines Awarded Achievement Medal for Meritorious Service
• Top Secret Security Clearance * Served during Operation Desert Shield/Storm * Honorably Discharged

Show More

• Performed operations and intelligence duties and operates/performs operator PMCS on vehicles/system prime power units.
• Operated and performed PMCS on PATRIOT system prime movers and power units while establishing and maintaining radio and wiring system.
• Executed the installation, operation, PMCS and field level maintenance on all associated network management equipment and systems.
• Install, operate and performs preventative maintenance checks and services (PMCS) on power generators.
• Conduct PMCS on each system to include its components.
• Operated and performed PMCS on assigned communications equipment and vehicles.
• Installed, operated, performed swapping, restrapping, PMCS and unit level maintenance on COMSEC devices.

Show More

• Performed daily data backup of mainframe databases, provided technical documentation of backup procedures to bank personnel for training.
• Create electronic data backup and disaster recovery operations to prevent loss of information.
• Performed daily system backup procedures and maintenance insuring optimal performance of system operations.
• Schedule system backup tests to ensure business continuity and disaster recovery capabilities.
• Perform remote backup on logical partitions and primary partitions systems.
• Executed production scheduling and file system backup and restorations.
• Monitor communications devices; ran computer backup procedures.
• Authored disaster recovery procedure guide for data backup.
• Provide backup to facility system operator as needed.
• Ensured regular performance of system backup procedures.
• Managed off-site backup rotations and tape inventory.
• Scheduled and monitored server backups.
• Maintain school email distribution lists, software data information, and daily, weekly, monthly and yearly server backup tapes.
• Assisted field Engineers to resolve site problems; run backup tapes; verified transmitters and receivers for 7 metro cities.
• Monitor backup progress, coordinate corrective measures for backup problems, complete backups, and perform data restores as required.
• Uploaded and downloaded files, distributed all output reports, performed system backup, processed weekly and month-end batch processing.
• Provided backup as necessary, and assisted in training others on procedures, operation of equipment and use of tools.
• Developed RMAN backup scripts for full hot backups, archive log and incremental backups on both production and QA environments.
• Maintain servers, including e-mail, print, and backup servers and their associated operating systems and software.
• Upgraded the network operating system software and managed the network backup tape library and off-site storage contract.

Show More

• Provided communication link for subscribers via UHF, VHF, Line of Sight radios (LOS), cables and antennas.
• Managed and charted a highly motivated team to establish operation of three Ultra high frequency UHF satellite terminals.
• Maintained and operated UHF, HF, VHF, International Maritime Satellite, and ground-based communications systems.
• Installed, operated, and maintained line-of-site UHF, VHF, and SHF radio transmission equipment.
• Controlled a secure tactical radio net by relaying UHF, SHF, and FM radio transmissions
• Developed proficiency with MF, HF, VHF, UHF and television broadcast systems.
• Maintained and operated mobile subscriber equipment to include UHF and VHF radios.
• Installed, operated, and maintained UHF and SHF radio systems.
• Performed maintenance on UHF and VHF radio stacks.
• Monitored State of Health for DSCS III, UHF F/O, and NATO III.
• Operated UHF and SHF radios, which allowed rapid jam-resistant operation in amobile tactical communications environment without fading.
• Line Of Site ) equipment as well ensuring UHF and SHF radio transmission links from site to site in the field.
• Attended safety and hazard training for equipmet including UHF, VHF antenna, cables, rope, full body harness.

Show More