Systems operator work from home jobs

We're looking for an experienced Endpoint Engineer to join a global technology team at a leading quantitative trading firm. This is a unique opportunity to take full responsibility for modern endpoint management and identity systems in a fast-paced, high-performance environment - where your expertise directly supports the technology driving global financial markets. As part of the infrastructure team, you'll oversee endpoint devices across multiple international offices, manage identity and access systems, and strengthen endpoint security. You'll play a critical role in ensuring the reliability, compliance, and performance of an advanced global infrastructure. The ideal candidate is hands-on, solutions-focused, and thrives when working at scale with both Windows and mac OS environments. This is a role for someone who wants to build, not just maintain - someone capable of designing and implementing enterprise endpoint systems from the ground up. If you've led small teams, deployed Intune or Jamf in production, and enjoy owning complex environments end to end, you'll fit right in. Responsibilities Manage and maintain all enterprise endpoint devices (Windows 11 and mac OS) using MDM platforms such as Microsoft Intune and Jamf Pro Configure, administer, and support the Microsoft 365 Suite - including Exchange Online, SharePoint, Teams, and OneDrive for Business Oversee Microsoft Entra ID (Azure Active Directory), including Conditional Access Policies, Dynamic Groups, and Enterprise Applications Implement and maintain endpoint protection solutions Ensure compliance with enterprise security standards, device policies, and data protection frameworks Support and troubleshoot endpoint, identity, and access issues across global offices and remote environments Collaborate with infrastructure, security, and operations teams to improve endpoint management and security posture Contribute to the development and automation of processes using Power Automate, Logic Apps, or similar tools Requirements Proven experience managing Windows 11 and mac OS endpoints in enterprise environments using Intune and/or Jamf Pro Strong knowledge of Microsoft 365 administration, including collaboration and automation tools Deep understanding of Microsoft Entra ID (Azure AD), Conditional Access, and application management Demonstrated experience implementing endpoint protection and security solutions Broad technical background - experience in smaller environments with wide responsibility is ideal Prior experience owning or building endpoint and M365 environments from scratch Salary Up to $150,000 base salary (flexible, depending on experience) Discretionary annual bonus Company perks Location Chicago (on-site) Work from home opportunities Join a global, technology-driven firm where you'll have the autonomy to design, implement, and secure modern endpoint environments - all while working alongside some of the brightest minds in finance and engineering

Job DescriptionBayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA. We are seeking hardworking, competitive candidate that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.This position is responsible for maintaining IT systems and end user support needs. This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs. The position also includes working on medium-sized projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.Daily Job Responsibilities: Escalated user support administration Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements. Office365 administration and troubleshooting of email accounts. Serve as liaison between the help desk and infrastructure support teams. Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration. Must be able to delegate and prioritize responsibilities. Responsible for escalation within the team or to management Communicate and work effectively with other contractors and personnel from other system administration teams. Responsible for team communications and notifications to customer Attends team meetings and keeps team members informed of pertinent information. Control-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M Generate detailed SOPs. Requirements: Ability to obtain a Public Trust Clearance 1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification Working knowledge of the Microsoft environments Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis. 24x7 On-call rotation for after hours support Nights and/or weekends troubleshooting, maintenance, and any other special circumstances Self-starting individual with the ability to work independently on issues with minimal supervision. Detail-oriented technical and strong analytical skills. Exceptional customer service and follow-up skills. Powered by JazzHR hh LQ593l41

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA. We are seeking hardworking, competitive candidate that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.This position is responsible for maintaining IT systems and end user support needs. This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs. The position also includes working on medium-sized projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.Daily Job Responsibilities: Escalated user support administration Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements. Office365 administration and troubleshooting of email accounts. Serve as liaison between the help desk and infrastructure support teams. Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration. Must be able to delegate and prioritize responsibilities. Responsible for escalation within the team or to management Communicate and work effectively with other contractors and personnel from other system administration teams. Responsible for team communications and notifications to customer Attends team meetings and keeps team members informed of pertinent information. Control-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M Generate detailed SOPs. Requirements: Ability to obtain a Public Trust Clearance 1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification Working knowledge of the Microsoft environments Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis. 24x7 On-call rotation for after hours support Nights and/or weekends troubleshooting, maintenance, and any other special circumstances Self-starting individual with the ability to work independently on issues with minimal supervision. Detail-oriented technical and strong analytical skills. Exceptional customer service and follow-up skills.

Job Description At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support. Responsibilities: Attending customer support requests via phone, email or in person. Performing server and network troubleshooting remotely and on site Doing application deployments Follow change control process Managing servers and network equipment Document and follow procedures Work on projects and tasks assigned in a timely manner Be available for emergencies and scheduled tasks during off business hours Be available for off hours on-call rotation. On-site visits to client site as needed Qualifications: Previous experience in IT, customer service, or other related fields Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Other Details about the Job This is a Full-Time position. All standard benefits are included such as medical/dental/vision insurance and vacation time. We encourage and reward professional certifications Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered. This is a Remote position, but you need to visit to the client location as per the need. Please do not apply if you are not local or are not willing to relocate. Powered by JazzHR 4OlK8pKAD1

Job DescriptionSalary: $26 - $39 Remote/Onsite IT Technician in the Bay Area, including Concord and Livermore (Hybrid) FUSE3 is a Managed Service Provider, based in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture. Are you dedicated to the success of the team? Do you have an intentional approach to big-picture problem-solving? Do you genuinely enjoy helping others succeed? Are you a people person? Are you always looking to learn and grow? As a Managed Service Provider, we are interested in people with a wide range of skill sets and experience. If you identify with these traits, we want to talk to you! The Onsite IT Technician will have three-plus years of experience in a senior support role, strong technical skills, be personable with clients and internal staff, and have a positive attitude that inspires growth. Primary Duties and Responsibilities: On-site Support for Clients in the Bay Area, including Concord, Antioch, Richmond, and Livermore End User Adds and Disables Workstation setup and deployment Helpdesk Tickets Working with end users and workstations General Troubleshooting Email Security Support Perform file-level restores Escalations from Service Tech 1 VoIP Admin (System\Call flow) Administrative Tasks Accurate timekeeping on all tickets Answering Phones Triage incoming support emails Create and maintain technical documentation Maintain accurate device inventory Ensure devices are removed from various portals when decommissioned Working with servers, systems, and services Line-of-business apps, like Sage or QuickBooks. General server updates Perform network startup and shutdown procedures Microsoft 365 Administration Entra ID Exchange Intune Assist in a variety of IT projects Mentor less experienced technical support staff Experience and Skills: Strong customer service, written and verbal communication skills. 3-5 years troubleshooting and administration of Windows PCs and server hardware and Operating Systems, Microsoft Office and other common applications, Active Directory, Group Policy, virtualization technologies (Microsoft Hyper-V in particular), Microsoft 365, common backup technologies, network printing, and faxing. Knowledge of networking and network connectivity, VPNs, and Wi-Fi. Experience with ConnectWise, Microsoft 365, SonicWall, Sophos, VoIP, and previous MSP experience is highly preferred. Must be an excellent team player who can also work independently, plan, organize, and communicate effectively through phone, email, or in person. Position requires the ability to lift up to 50 pounds, maneuver under desks, and be able to cable new workstation arrangements/setups. A driver's license and appropriate insurance are required. Willingness to participate in the On-Call program. We offer competitive compensation, including medical, dental, vision, PTO, 401 (k), etc. If you feel you possess the traits listed above, reply to this post.

GovCIO is currently hiring for Junior Computer User Support Specialist for our US Coast Guard program. This position is fully remote. Responsibilities Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming. Confers with staff, users, and management to establish requirements for new systems or modifications. Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location. Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities. Develops training materials and procedures, and/or trains users in the proper use of hardware and software. Qualifications Bachelor's with 2-5 years (or commensurate experience) Required Skills and Experience Clearance Required: ability to obtain and maintain a Secret clearance. M0 M066 Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $50,000.00 - USD $60,000.00 /Yr.

Job DescriptionBenefits: Competitive salary Opportunity for advancement Training & development Working under the close supervision of the Help Desk Supervisor; Bureau of Technology Management (BTM), performs Level One troubleshooting and support for all BTM provided hardware and software solutions. The IS Technical Services Professional shall comply with the Departments administrative rules and the agencys policies and procedures including those related to the Departments overall Reentry philosophy of using evidence-based strategies, practices and programs which target an offenders individual criminogenic needs and risk level. Top Skills & Years of Experience: Excellent customer service skills Two years support experience with Windows 10, and Microsoft Office 2019 Two years' experience with Network and Printer troubleshooting. Must be proficient is typing skills and be able to multi-task. Nice to have skills: Prior Help Desk experience in a call center environment Previous experience using Incident and Knowledge base systems Desirable to have 2 years support experience with iOS devices. % Time Goals and Worker Activities 80% A. Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues. A1. Respond to incoming customer requests for service promptly, courteously, and in a professional manner. Record customer information following established guidelines; verify information and enter detailed key troubleshooting information into the Incident Management System. A2. Reply to customers with established incidents in a timely manner following established standard operating procedures or directives. Update assigned incidents with all changes as they occur. A3. Conduct an assessment of the incident based on the customers description; identify the priority and escalate the incident to the appropriate assignment group when unable to resolve the incident on first contact. Follow established escalation procedures. A4. Provide prompt customer support and response for all requests. Methods of request include incoming telephone calls, e-mail, Web submitted incidents, and voice messages. A5. Perform diagnostics and trouble shooting for supported DOC hardware. A6. Monitor requests for software installations and fulfill those requests in a timely manner. A7. Consult with Help Desk Team Leads and Supervisor as necessary for guidance and support. % Time Goals and Worker Activities 15% B. Perform Project Work B1. Perform general maintenance on recycled Admin workstations to ensure assets are working properly prior to reassignment for EdNet purposes. B2. Create, organize, review, and update Help Desk knowledgebase documents used to resolve and accurately dispatch customer incidents. B3. Participate in quality and process improvement projects and initiatives. B4. Completion of Other Duties and special assignments as assigned. 5% C. Performance of other job-related activities and special assignments. C1. Attend requested meetings, seminars, or training. C2. Perform other duties as assigned. C3. Identify training needs and request approval to attend. Job Knowledge, Skills & Abilities: Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations. Ability to manage and work on multiple priorities or projects. Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents. Ability to effectively multitask and prioritize workload. Effective oral and written communication skills. Ability to work in a team oriented collaborative work environment. Understanding of the use of Help Desk incident management and asset management systems. Knowledge of State and Agency customer base and associated hardware and software applications. Ability to perform diagnostics on hardware of software. Knowledge of general analytical and troubleshooting procedures. Knowledge of industry-standard computer application software, such as the MS-Office suite. Knowledge of IBM compatible computer hardware. Demonstrated technical competence in a customer support environment and knowledge of information systems technology and operations. This is a remote position.

Location: Remote Required Clearance: Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Certifications: N/ARequired Education: HS Diploma/GEDRequired Experience: Five (5)+ years of experience in supporting Information Technology. Position Description: PingWind is seeking Help Desk Staff who support triage meetings with the stakeholders to coordinate and collect additional information relevant to the issues identified by the end-user. Receives telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Help Desk Staff shall be the first point of contact for all customers' concerns and issues they may be having. The Help Desk Staff will handle customer complaints, provide appropriate solutions and alternatives; include follow-ups to ensure resolution. Keep records of customer interactions, process customer accounts and file documents accordingly. Responsibilities:Typical Responsibilities/Tasks: •Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. •Studies and resolve computer software and hardware problems of users. •Acts as contact for users having problems using computer software, hardware, and operating systems. •Determines whether the problem is caused by hardware, software, or system. •Answers questions, applying knowledge of computer software, hardware, systems, and procedures. May perform incident management activities for categorizing and entering tickets into the tracking systems. •Experience helping customers with product-related inquiries, assisting with technical problems, advising them on product usage, and proactively engaging with customers to ensure their happiness.•Respond to customers. •Troubleshoot customer issues, and determine the best solution based on customer details. •Provide technical support to customers, train customers, maintain documentation and follow up with the customers, as needed.•Possess good problem-solving, analytical, and team-work skills, as well as excellent communication and interpersonal skills. They should also be open to learning new technologies. •Ability to perform complex technical tasks. •Strong technical understanding of Information Technology systems and services supported and provided in the PWS. •Excellent organizational skills •Excellent written and verbal communication skills. Required Qualifications • Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Desired Qualifications • Bachelor's Degree About PingWind PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and Northern Virginia. **************** Our benefits include: • Paid Federal Holidays• Robust Health & Dental Insurance Options• 401k with matching• Paid vacation and sick leave• Continuing education assistance• Short Term / Long Term Disability & Life Insurance• Employee Assistance Program • through Sun Life Financial EAP Guidance Resources Veterans are encouraged to apply PingWind, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law

Job Title: Remote User Support Specialist Hourly Pay: $21 - $26/hour We're hiring a Remote User Support Specialist to assist customers from the comfort of your home. In this role, you'll help users navigate our tools, answer questions, and troubleshoot common issues by email, chat, or support tickets. You'll play a key role in making sure people have a smooth and positive experience. If you're friendly, tech-comfortable, and enjoy solving problems, this is a great fit. Job Responsibilities: Respond to user questions through chat, email, and ticketing systems in a timely, professional manner Assist with basic technical issues like password resets, login problems, or feature walkthroughs Update support logs and document frequently asked questions for reference Help maintain and improve user-facing help content, including FAQs and tutorials Share insights and recurring issues with product or engineering teams to improve services Follow up with users to ensure their issues are fully resolved and they're satisfied Qualifications: Excellent written communication and interpersonal skills Comfortable using basic digital tools and web-based software Patient, detail-oriented, and able to explain technical steps clearly Organized, dependable, and good at multitasking Experience in support, administration, or customer-facing roles is preferred but not required Perks & Benefits: Pay: $21 - $26 per hour Fully remote with flexible scheduling Paid onboarding and training Friendly, helpful support team Clear career growth into senior roles or specialized support functions

SYSTEM IMPROVEMENT COORDINATOR FOR LOCAL GOVERNMENT BEHAVIORAL HEALTH BOARD Are you a master level counselor or social worker with behavioral health experience who enjoys working to strengthen programs and outcomes which ultimately improve client lives? Or, are you a counselor who has also been a behavioral health case manager or has supervised case managers or peer supporters? This position collaborates with local publicly funded agencies within Stark County's full treatment, prevention, and recovery support continuum to implement system level efforts which boost program utilization and improve the efficiencies, standards, and delivery of behavioral health services. Additionally, the System Improvement Coordinator (SIC) researches and informs evidence based (or evidence informed) strategies within Stark County based on data-driven information and assists in ensuring all services are infused with trauma, diversity, & equity-informed principles. Also responsible for the oversight of established programs and services that support mental health and substance use recovery, the SIC focuses on programs serving populations across the lifespan, from childhood, to the transition years, and onto adulthood. If you have experience in the counseling office, with other levels of behavioral health providers, and with your agency's compliance team, you are encouraged to apply. What we offer: StarkMHAR offers the more traditional "government" benefits that are appealing to many, and is also committed to recruiting, engaging and developing a diverse, high-quality staff. Some, but not all of the many employee-friendly features of employment at StarkMHAR include: Health benefits beginning the 1st month after start date; enrollment in the Ohio Public Employee Retirement System (OPERS); vacation and sick leave accrual from employee's first day; several personal and paid holidays observed annually; year-round staff development opportunities; and educational assistance. In an effort to promote work/life balance and offer staff greater flexibility, most StarkMHAR positions are eligible for remote work and/or alternate work schedules. Robust Benefit Package: Health Benefits begin 1st of month after start date Ohio Public Employee Retirement System Vacation & Sick Leave Accruals from day 1 Prior Gov't service may increase Vacation accruals 5 Personal Days & 10 Paid Holidays per year PURPOSE: Responsible for system improvements including efficiencies, program utilization, service standards and service delivery experience. Responsible for the oversight of established non-specialized programs/services of the full treatment and recovery support continuum, priority areas 3-5. Researches and informs evidenced based (informed) strategies within Stark County based on data driven information. REQUIREMENTS: Master's degree in human services or related field; A minimum of three (3) years' experience in behavioral health program administration required; Dependent clinical licensure required - independent clinical licensure preferred; Experience with system improvement and system level oversight preferred; Project management experience preferred. The final applicant selected for this position, prior to appointment, will be required to submit to a drug test for illegal drug use. The test site shall be chosen and paid for by the Board. An applicant with a positive test result will not be offered employment. The applicant will also be subject to any other requirements of Ohio law.

Job Description ICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security. Position Overview: We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently. Key Responsibilities: Provide technical support to users, addressing and resolving hardware and software issues. Assist in the maintenance and administration of servers and networks. Document and track support requests using ticketing systems. Conduct training sessions for users on IT best practices and system usage. Manage and maintain asset inventory of hardware and software. Support the implementation of security protocols and monitoring systems. Requirements Qualifications: 4+ years of hands-on experience in user support and systems administration. Bachelor's degree in Computer Science, Information Technology, or a related field. Proficiency in Windows and Apple operating systems. Working knowledge of server systems, particularly Windows Server (2008/2012). Experience with cloud services such as Office 365 and Google Workspace. Familiarity with MDM solutions and security protocols. Excellent troubleshooting skills and ability to work under pressure. Strong communication skills and a customer service-oriented mindset. Ability to adapt to rapidly changing technology and business needs. Benefits 401(k) with company match Company Paid Holidays Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Work From Home Free Food & Snacks Wellness Resources ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Tuition assistance Vision insurance OVERVIEW: SILTT is in search of a Computer & Information Systems Administrator to build and administer the internal network and information systems of a small, fast growing, up-and-coming technology and construction management firm. With this rare opportunity, be on the ground-floor to support a companys information systems and technology choices and enable all facets of business processes. Work directly with all colleagues to improve productivity and collaborate on digital transformation initiatives; be the technology advocate that assists in all aspects of internal IT operations. WHO WE ARE: At SILTT were pushing the limits of infrastructure innovation in the Telecommunications and Information Technology industry. From delivering world-class modular data center facilities to all-hours, 365-day operational response and disaster recovery, our multi-functional team of experts are force multipliers across the infrastructure landscape. We pride ourselves in leading from the front to advise, assist, and accompany our clients through their toughest technological and operational challenges. We always deliver results ( we spell it re-SILTTs )! WHY SILTT? At SILTT, objective-driven means first being people-driven. As a growing business we know that the ability to achieve our mission demands we take care of our own by providing our team members with a variety of benefits that allow them to live fulfilling, healthy, balanced, meaningful lives. Thats why we believe in offering paid healthcare, ultra-competitive 401K matching, accrued paid time off and fixed holiday leave, continuous learning and professional development incentives, and promote a sustainable work-life balance. A DAY IN THE LIFE: As a Computer & Information Systems Administrator you will generally be the first point of contact for all internal IT inquiries and for troubleshooting any reported problems. You will also spend a significant amount of time being proactive in keeping our end point devices up to date with deployment, patching and working with teammates across all departments to improve productivity. You will stay on top of innovations and best practices within the IT sector and apply this knowledge to keep our systems and skillsets on the bleeding-edge.In the role of a Computer & Information Systems Administrator, you will serve as the initial point of contact for internal IT inquiries and troubleshooting. A significant portion of your time will also be dedicated to proactively maintaining up-to-date endpoint devices through the whole end point device life cycle. You will collaborate with colleagues across departments to enhance productivity. Furthermore, you will continuously monitor IT sector innovations and best practices, applying this knowledge to ensure our systems and skillsets remain cutting-edge. I. Technical Troubleshooting and Maintenance Oversee the entire lifecycle of all end-user devices, including laptops, tablets, and mobile devices (Chrome OS and Android). This includes provisioning, deployment, maintenance, and secure decommissioning. Serve as an escalation point for complex endpoint issues, providing expert-level support to resolve technical challenges related to device performance, software conflicts, and policy enforcement. Utilize modern device management platforms to deploy operating systems and software packages efficiently and at scale. Automate application updates and ensure a standardized, consistent user experience. Ensure the feasibility, scalability, and reliability of new systems within corporate technology Enforce development and security standards and best practices Conduct technical evaluations of vendor solutions II. Project Management Work with stakeholders to define program scope, objectives, and deliverables. You'll be responsible for creating and maintaining a clear technical roadmap on end drive growth and deployment that aligns with company goals. Track project progress and report on status, risks, and issues Ensure projects are completed on time and within budget Identify and mitigate potential project risks and issues Document project outcomes and lessons learned Coordinate with cross-functional teams to integrate new capabilities into existing systems III. Research & Innovation Evaluate new technologies, tools, and methodologies within the Information Technology Field Conduct and present research demonstrations. These demonstrations are crucial for showcasing findings, methodologies, and progress to various stakeholders, including colleagues, management, and external partners. Assess the potential impact of new technologies on the organization's infrastructure Share knowledge and insights about new technologies with the team Drive the adoption of innovative solutions to improve efficiency and capabilities BASIC QUALIFICATIONS: 5+ years of experience in IT support services 5+ years of end device administration experience in a cloud-based infrastructure environment with a focus on Unified Endpoint Management 5+ years Experience with server and desktop virtualization, including all aspects of virtualization. GSuite services: Google Workspace, Google Admin Console Mobile Device Management (Android Operating Systems) Information Technology Equipment installation and management (printers, laptops, servers, switches, routers) Remote and on-site IT support Hardware selection and refresh planning Data storage, backup, restores, and disaster recovery for critical corporate systems Deployment, maintenance, and upgrades of virtual cloud-based infrastructure Network monitoring IT training and how-to guide documentation Continuous improvement in corporate tooling and common processes Analysis of operational data and logs Minimizing lost-time due to IT outages PREFERRED QUALIFICATIONS: Experience in developing business infrastructure from scratch Proficiency in data storage, backup, restores, and disaster recovery Applying software updates, anti-virus/anti-spyware updates, and patch updates Account maintenance and SSO experience Linux Operating System Experience Knowledge of Endpoint Detection and Response (EDR) and other cybersecurity tools Security+ Certification ABILITY TO WORK REMOTE: Periodically remote. The work associated with this role is expected to be performed mostly onsite, though may require periodic travel for onsite support to our offices and customers.

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. DUAL North America, Inc. is seeking a System Support Specialist Classification: Exempt/Full time (Eastern Time working hours) Reports to: System Support Supervisor Salary: $70,000.00-$85,000.00 Role overview DUAL North America is seeking an System Support Specialist. The System Support Specialist is responsible for troubleshooting errors, researching and resolving unexpected results, and triaging requests related to the Policy Administration Systems. Candidates should have strong technical and business skills to complete work across several systems, processes, and entities. This person will be exposed to both the technical and business sides of our company as they support our customers - our Underwriting teams, Accounting/Finance team, and other key decision-makers. This position exists within the Information Technology (IT) team. Role responsibilities Provide support for the Policy Administration Systems within DUAL North America Troubleshoot unexpected results including carrier program configurations, raters, forms management, or changes to system workflows Monitor support ticket queue with customer-first mentality Communication with users regarding additional details to complete requests Manage Policy Administration System user roles/permissions settings Work closely with developers and project collaborators to ensure requirements are met Communicate effectively on system issues with vendors, maintain positive vendor relations Participate in System Testing, User Acceptance Testing (UAT) and Functionality Testing Maintain documentation to all processes and workflows Troubleshoot Microsoft SQL job error notifications and request updates to existing stored procedures as needed Key requirements Bachelor's degree in Business, Information Systems, or related field preferred 1-3 years of experience in the insurance industry OR an IT support role Knowledge of insurance, accounting, and rate-making concepts Effective written and verbal communication skills and general understanding of business writing Demonstrate attention to detail Self-motivated with the ability to work independently for extended periods Experience working in a “paperless” environment preferred Familiarity with common insurance industry terminology for database mapping projects Support request management experience preferred Proficiency in Microsoft Office Suite Intermediate Excel skills preferred Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team What we offer: A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more. We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. EEO Statement: We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Company Introduction G2 Innovative Solutions, Inc. (G2IS) is a woman and Service Disabled Veteran-owned company bringing transformative technology to our government customers so they can achieve their missions. Our specialties include infrastructure support, cybersecurity, software development, enterprise architecture, and Test and Evaluation. Learn more about G2IS at ************************ JOB DESCRIPTION SUMMARY OF PROGRAM/PROJECT: The SDDC System Response Center (SRC) plays a key role in supporting this mission by providing timely, responsive Tier 1 and Tier 2 functional and technical help desk support to users of SDDC / USTRANSCOM's numerous automated systems. The SRC is responsible for providing front-line, 24/7/365 support to address any issues related to SDDC's portfolio of functional applications. The mission of the SRC is to provide SDDC's large, globally distributed, user base with effective and timely resolution for issues related to these applications. POSITION DESCRIPTION (Duties and Responsibilities): G2IS is seeking a motivated, career and customer-oriented Tier 1 Help Desk Analyst to ensure success of the SRC contract deliverables. The Tier 1 Help Desk Analyst support shall include SRC Tier I call resolution. Must be available to work multiple shifts. MUST BE Within 75 Miles from Scott Air Force Base in O'Fallon, IL. Pay Rate is $15.00 per hour. Overall SRC Responsibilities: Tier 1 Help Desk Analyst will use the ticketing software (presently ServiceNow) to track all help being provided and will provide operational and technical support to DoD based program users. All tasks shall be performed in accordance with (IAW) regulations and guidelines addressed. Position Responsibilities Duties include gathering customer profile information including names, phone numbers, email, customer organization history, activities, requirements, past problems, and associated documentation for use in SDDC's customer relationship management (CRM) ticketing system to provide you, the Tier 1 Help Desk Analyst, an effective customer identity management approach. Requests coming into the SRC are received via phone, email, and other means. Our phone system call management solution, with automated call distribution, directs customers to the appropriate Tier 1 Help Desk Analyst based on customer's responses and areas of expertise of the Tier 1 Help Desk Analyst. Other duties: Tier 1 Help Desk Analyst maintains contact with their entire SRC TEAM using various technology tools. Researches, identifies, and resolves problems based on training, best practices, and use of knowledge-based articles. Reviews system documentation to acquire an understanding of the specific functions. Logs all inquiries into the CRM system. Coordinates problem calls with appropriate staff in order to correct the problem. Must be available and have the flexibility to work the assigned shift given on a quarterly basis. Required and Preferred Skills: 2 Years of Customer Service Experience - Required Excellent communication, collaboration and customer service skills - Required Knowledge and utilization of ServiceNow application - Desired Working Knowledge of Microsoft Office Applications - Required Knowledge of the Defense Personal Property System - Desired Education : Associates degree: AA/AS and 1 year of experience - Desired High School Diploma or GED Equivalent - Required Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Work Location: Virtual - 100% WFH ‘Work From Home' MUST BE Within 75 Miles from Scott Air Force Base in O'Fallon, IL Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Experience level: 2 years Customer Service Experience - Required Associates Degree or Higher - Preferred Schedule: This is a 24/7 help desk in support of our federal government. Must be available to work multiple shifts. 8 Hour Shifts are assigned with Monthly Schedules Monday - Friday and weekend shifts as required. Shift Differential Pay is for Swing and Night Shifts Evening shift Monday to Friday Weekends as needed Job Types: Full-time, Part-time Pay: Up to $15.00 per hour Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Equal Opportunity Employer Veterans Disabled Our commitment to an inclusive workplace G2IS is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Residency Requirement: Must be an Arkansas resident This a school base role. You must be able to travel to the school office M-F between 8am and 5pm. The office is located in Little Rock, AR K12, a Stride Company, believes in Education for ANYONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. Passionate Educators are needed at the Stride K12 partner school, Arkansas Virtual Academy (ARVA). We want you to be a part of our talented team! The mission of Arkansas Virtual Academy (ARVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! The Student Information Systems (SIS) Coordinator is a very important contributor to the effective collection, analysis, maintenance, and reporting of data for students who are enrolled or enrolling within Arkansas Virtual Academy. Maintaining Arkansas Virtual Academy's Student Information Systems and the state of Arkansas' reporting system - eSchool and TRIAND are vital components of this role. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Capacity to work effectively and efficiently, with a high degree of accuracy, in local databases and systems, state testing systems, and K12's student information systems are requisite for success in this role in our commitment to ensure a high-functioning team and virtual school environment. Accurately maintains the school's student records in the state of Arkansas' student information system - eSchool; serves as liaison with coordinators throughout the state to clarify anomalies with other schools; Performs data entry into the student information system (SIS); verifies accuracy, corrects errors and resolves issues; responsible for recognizing probable conflicts and producing innovative solutions Coordinates with the ARVA SIS Administrator for accurate reporting of numerous state-required reports; supports administrators with completion of reports to regulatory entities and K12 as well as Adhoc reporting. Develops, implements and enforces processes to audit student files on an on-going basis; verifies student attendance records, including source data and ADE uploads. Provides state reporting support Handles sensitive student issues, while maintaining confidentiality as outlined in the Department of Education Family Educational and Privacy and Education Code Effectively communicates technical concepts and ideas clearly and early through verbal and written communication. Incorporates and improves internal procedures, tools, and documents to provide a high level of application integrity and availability and to ensure timely, effective and delivery of vital student information with time to review for accuracy. Provides direction and support for individuals working within SIS systems. MINIMUM QUALIFICATIONS: Two (2) years of data management experience, Excel preferred Strong analytical skill Organizational and time management skills Professional experience using Microsoft Excel, Word, Outlook and PowerPoint Proficient with data entry/using databases; Web proficiency Ability to pass required background check PREFERRED QUALIFICATIONS: Experience working within eSchool and/or TRIAND Experience with sampling and auditing practices Bachelor's degree Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is an office based position that is located in Little Rock, Arkansas. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting *********************. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers. Visit ****************************************** to learn more about what makes us stand apart. This is an onsite position working 10:00 am to 7:00 pm M-Th, 8:00 am to 5:00 pm F. We will consider applicants that reside in the following states: Arizona - near Tempe. Pay: $20.00 per hour Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes: *Medical *Dental *Vision HSA Telemedicine An Award-Winning Wellness Program Tuition Assistant Program Short- and Long-Term Disability Options Life Insurance Employee Assistance Program 401K with Company Match Generous Paid Time Off Volunteer Paid Time Off 11 Paid Holidays An Empowering Company Culture Computer Equipment Provided Work from Home (* includes domestic partner coverage) POSITION SUMMARY: The User Support Specialist is responsible for providing computing services and support to university faculty, staff, and students. They are charged with classrooms, workstation, application, print, and lab support. They are the public face of the ITS division and represent the user perspective in all technical operations and project activities. The User Support Specialist reports to the Director of User Support Services and is charged to understand the goals/objectives of that team and how it supports those of the ITS division. QUALIFICATIONS: Experience 2+ years of progressive experience in technical/end-user computing support including: Microsoft Windows Apple Operation Systems MS Office suite Email Calendaring Education Bachelor's degree in computer science, or equivalent combination of education and experience. Interpersonal Skills Excellent verbal and written communication skills. Excellent customer service, communication and teamwork skills. Positive attitude and solutions-oriented thinking. Other Skills Typing MS Word MS Excel MS PowerPoint ESSENTIAL FUNCTIONS: Problem Solving Collect user information and create Help Desk tickets to identify, prioritize, track, and analyze technology related issues.Create tickets for 100% of all Help Desk calls.Diagnose and resolve at least 30% of Help Desk calls. Achieve and maintain a 90% user satisfaction rating on follow-up surveys. Develop and maintain Help Desk documentation in accordance with defined ITS standards within 3 business days of any approved changes. Establish working partnerships with ITS teams and external partners to coordinate problem resolution for operational issues and analyze root cause issues to address underlying user computing problems. Consultancy Work with ITS teams and user community in problem analysis, solution identification, issue resolution, and Help Desk ticket escalation. Provide recommendations to staff and faculty regarding the purchase of new computers and peripherals in accordance with defined ITS standards. Generate Help Desk data reports and summarize top recurring issues to provide ITS leadership with information that can be utilized to proactively prevent issues that impact users. Track open/unresolved Help Desk tickets and coordinate ITS communications with end users to facilitate issue resolution of 90% of tickets within 3 business days. Provide a daily report to Director of any tickets that are older than 3 business days. Communication: Interpret meaning and importance of information. Determine appropriate need and method for keeping team members, customers/stakeholders, and management informed. Utilize plain language in all verbal and written communication. Keep Help Desk documentation updated using defined standards within 3 business days of approved changes. Document systems and processes in accordance with defined standards within 3 business days of approved changes. Work with other ITS User Support Services team members and Director to identify common issues and develop appropriate documentation, training, and/or tip sheets for campus users. Be engaged and participate in individual discussions, project and team meetings. Information Processing & Decision Making: Prioritize allocation of time and resources in accordance with defined university and departmental priorities. Determine ticket escalation requirements within ITS to facilitate resolution of user issues of at least 90% of tickets within 3 business days. Actively look to maximize existing university investments and leverage existing systems to solve identified user problems. Actively look to automate repetitive manual processes. Coordinate with other ITS staff, functional users, and appropriate vendors to account for security (physical and logical), sustainability, disaster recovery, and business continuity measures in all solutions. *Perform other duties as required. Physical Demands/Work Environment: Ability to work in a virtual environment using software technology including but not limited to virtual meeting tools, such as Zoom, Instant Messaging, Canvas Learning Management System (LMS). The ability to efficiently operate a computer and its peripheral equipment (keyboard, mouse, etc.). Ability to sit or stand for six to eight hours. Ability to work at least 40 hours a week in office. EEO and Accessibility Statement: Bryan University is an equal-opportunity employer committed to providing a welcoming and inclusive work environment for all. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. We provide reasonable accommodations to individuals with disabilities and strive to ensure accessibility in our facilities, products, and services.

We are Hiring! The Michigan Afterschool Partnership (MASP) advocates for equitable systems that support and expand quality out-of-school time (OST) experiences for all youth in the state. Our values are: Transformative Justice - We change structural forces and systems that harm some groups while benefiting others. Belonging - We create environments where all MASP partners and staff feel that they are seen, heard, and valued. Bold Action - We use data to drive bold, creative and strategic risks to accelerate change. Authentic Relationships - We build relationships that are honest, transparent, respectful, and trustworthy. Youth Driven - We center youth in everything we do. Agency - We create opportunities for OST practitioners, youth, families and partners to be change makers. Do you have strong data and reporting skills and a passion for supporting out-of-school time programs? We're seeking a Data Systems Coordinator to help MASP maintain internal data systems, support reporting and data use across the organization. Position Summary The Data Systems Coordinator supports MASP's efforts to use data effectively across the organization. This role helps maintain internal data systems, track key performance indicators (KPIs), support grant reporting, and prepare clear, accessible information for staff, partners, and funders. The Data Systems Coordinator plays an essential role in ensuring MASP has reliable, useful data to inform decision-making and strengthen its impact on the out-of-school time (OST) sector. This is a remote position, with some travel and in-person meetings required. Essential Duties Data & Organizational Support Assist in implementing MASP's knowledge management processes to support organizational learning and effectiveness. Help collect, organize and track data for MASP's projects and grants. Support staff in accessing and using data for program design, program improvement implementation, and storytelling. Maintain shared data organized, accurate, and easy to access for the team. Prepare materials and gather information to support internal learning meetings. System & Tools Coordination Maintain internal data systems, databases, and digital tools used across the organization. Enter data, run basic reports, and help keep dashboards up to date. Provide simple training and troubleshooting support for staff using data tools. Support consistent and accurate data collection processes across the organization. Sector & Partner Support Share basic OST data updates and resources with staff and field partners. Help create templates, simple tools, and materials to support data use across the state. Assist regional and community partners in accessing or understanding relevant information. Reporting & Communications Prepare clear summaries, visuals, and materials that translate data into actionable insights for internal and external audiences. Coordinate with the communications team to support the development of charts, dashboards, presentations, and written impact materials. Assist in monitoring alignment between data collection efforts and grant reporting requirements. Support the development and maintenance of a grants management system, including coordinating application materials, tracking deadlines, and supporting reporting processes. Perform other duties as needed and assigned. Qualifications and Competencies At least one year of related experience in data management and reporting Proficiency in Microsoft Suite, Google Workspace, and virtual collaboration tools; comfort using databases and CRM systems. Strong organizational skills and ability to manage multiple priorities, meetings, and deadlines. Commitment to equity and expanding OST access for Michigan youth. Works effectively in remote settings. Willingness, availability, and ability to travel statewide and nationally, as needed. Physical and Environmental Expectations This position requires working indoors most of the time with some occasional work outdoors for events and interaction with communities. This position spends most of its time working at a desk and computer. The typical workweek is seven and a half hour workdays, five days per week with some occasional weekend work, as well as longer hours when deadlines warrant. Salary and Benefits Starting annual salary is $45,000 - $50,000, commensurate with experience, plus a comprehensive benefit package including employer-subsidized medical, dental, and vision insurance, an employer matched 403b, and other benefits averaging an additional 35% of non-salary benefit. Additional work-life benefits include generous vacation and paid time off. Apply Here Please submit your resume, three professional references, and a cover letter by December 29th, 2025.

This position is responsible for the secure and highly available operations environment supporting the students, staff, and faculty. This role will also direct the effort to install, maintain, administer, upgrade, and continuously improve the institution's operating environment to ensure ongoing reliability, performance, and security. The position will also help plan, design, and support IT infrastructure projects for the IT office as well as other business units. Essential Position Duties and Responsibilities: Maintains, monitors, and supports the infrastructure environment and facilities. Coordinates and works on multiple cross-functional projects with potential of multiple concurrent users ensuring control, integrity, and accessibility. Manage institution VMware cluster by performing routine maintenance, maintaining data retention practices, and supporting DR solutions. Manage and maintain campus Active Directory environment, email, file and print, user creations and rights, GPO's, etc. Share responsibility for core network infrastructure such as DNS , DHCP , and firewalls both hardware and virtual. Maintain all campus servers and networking hardware under your control with appropriate OS and software patches and updates. Ensure documentation for systems is up to date, and all system changes are made using departmental change control procedures. Reports, recommends, and ensures infrastructure systems are secure. Will be required to analyze audit trails to detect violations, adherence, compliance, and security investigations. Assist in troubleshooting and maintaining network, server, and end user equipment. Monitors systems operating capacity in terms of disk space storage, and CPU utilization. May validate voice network configurations. Provides support for infrastructure connectivity or related network/communication issues. Administers SANs related to hardware, software, capacity management, backups, archival, DR, provisioning, installation, troubleshooting, design, and monitoring. Other duties as assigned by the Director of Infrastructure and Security. Physical Demands Office environment with some lifting and hauling of equipment up to 60 lbs. Typical work week: 8AM - 5PM, however, some weekend and evening work hours required Hybrid work from home negotiable Cellphone availability during normal and after work hours required Valid driver's license and ability to drive to remote campus locations and attend training as assigned Required Qualifications Education: BS/MS in technical field, preferably in computer science, engineering or related. Associates degree combined with certifications may be substituted Experience: Requires three (3) to five (5) years of relevant experience deploying and/or administering infrastructure solutions Knowledge and experience in Windows Server and Linux (System Administrator level) Knowledge and hands-on experience in network security products and technologies (i.e. Firewalls) Experience with virtualization and containerization (i.e. VMware, Docker) Knowledge and experience with scripting (Bash, Python) Skills: Should be technically adept, capable of learning, maintaining and providing basic troubleshooting for various types of network infrastructure and security technologies Strong technical troubleshooting abilities and experience with systems, storage, and networking Customer facing skills, excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships with our customers Ability and willingness to travel occasionally to our off-campus sites Self-learning capabilities Willingness, discipline and self-motivation to work productively and efficiently Must have organizational skills and be able to make sound decisions independently Must possess excellent interpersonal, communications and collaborative skills and have experience working in a service capacity with direct customer interaction Must be able to build team support as well as have the ability to work cooperatively with all levels of the university community

iN2STEM Solutions, Inc. is hiring Systems Engineers to support our NAVFAC MBSE Digital Transformation Team. Our Systems Engineering team uses a Model-Based Systems Engineering (MBSE) approach and Product Lifecycle Management to develop and implement solutions. The selected candidates will be responsible for the implementation of model structures and elements supporting the NAVFAC effort in specific modeling focus areas, designated programs, and project modeling activities. The team has the potential to work remotely, with some limited travel to the Southeast USA. About the Program: The Naval Facilities Command (NAVFAC) has considered an organization-wide initiative to reengineer the entire mission-based operations & maintenance process, incorporating the latest approaches in Digital Engineering and Model Based Systems Engineering (MBSE), and requiring sets of related models that describe and analyze the desired systems. The initiative requires experts, with a variety of Science, Technology, Engineering, and Mathematics (STEM) skills, who can develop creative solutions to complex systems engineering challenges. Why iN2STEM Solutions, Inc.: As a minority and Veteran-owned small business, iN2STEM Solutions, Inc. is a technology & innovation solutions company, that can reduce risk and uncertainty, and optimize performance and results. We enable our clients to achieve their business and mission goals by helping them to become more efficient, and to realize these improvements in significantly less time. Our proven quantitative methods validate our solutions for your operations, prior to building any system. We use a Model-Based Systems Engineering (MBSE) approach and model driven architectures (MDA) with a business/mission lifecycle focus to solutions development to help us to guide both our commercial and government clients to the appropriate levels of technology to help them realize their solutions. We also provide surge support offering solutions engineers and architects, project managers, and additional support to help our clients when they need it the most, whether on contract, or for proposals and capture efforts. Our unique methodology, the iN2End SolutionTM , is a nimble approach to systems and software solutions, with a unique combination of proven processes, innovative tools, experienced people, and real-time team collaboration to optimize solutions. We can adapt to any development or acquisition environment and provide: Greater visibility into projects and portfolios Improved decision making, earlier in the process Simplified and speedy applications development Ease of maintenance, reuse, and updates and Improved software quality At iN2STEM Solutions, Inc., we view problems and solutions differently. We are engineers, scientists, economists, project/program managers, operations specialists and leaders who communicate, collaborate, innovate, integrate, and analyze problems, quantitatively and qualitatively, with a wholistic systems approach. We respect everyone's contribution and consider a variety of alternatives to come to an optimum solution. iN2STEM Solutions, Inc. is an Equal Opportunity Employer, “Empowering the Next Generation” of our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or Veteran status. We strive to create a diverse, inclusive, and respectful work culture that values all. Duties and Responsibilities: Develop and maintain systems models in support of the NAVFAC MBSE effort. Review existing models and documentation to determine compliance with best practices in systems engineering, modeling, and MBSE. Review and characterize new or updated technologies for possible incorporation into NAVAFAC MBSE efforts. Provide guidance to junior system engineers and modelers in model development, including detailed advice related to the use of their expertise to resolve model development challenges. Collect and verify information to be included in modeling efforts, in coordination with program stakeholders and team members. Engage with program and project leadership to maintain communication and to provide effective recommendations for MBSE implementation. Maintain proficiency and expertise in the most current MBSE concepts, tools, techniques, and practices. Review and characterize new or updated technologies for possible incorporation into NAVAIR MBSE efforts. Collect and verify information to be included in modeling efforts, in coordination with program stakeholders and team members. Engage with program and project leadership to maintain communication and to provide effective recommendations for MBSE implementation. Maintain proficiency and expertise in the most current MBSE concepts, tools, techniques, and practices. Qualifications Required Education & Experience: A BS/MS or BE/ME degree from an accredited college or university in Engineering, Mathematics, Physics, or a related scientific discipline. Experience in developing system models at the project and facility level. Knowledge and experience of INCOSE-based Systems Engineering processes and methods. Experience with requirements modeling, use-case analysis, interface representation, parametric definition, or profile creation using SPEC Innovations Innoslate lifecycle management tool, Siemens PLM Suite TeamCenter and SolidEdge . Experience with systems engineering analyses and using the results with other engineering models to draw conclusions and optimize performance, schedule, timing, costs and etc. Knowledge of one or more of these concepts as they apply to MBSE: inheritance, aggregation, metadata chains, design patterns, loose coupling, high cohesion, abstraction, value properties, and methods. Experience in and understanding of Systems Engineering concepts. Willing to learn a unique approach to using systems engineering to solve a variety of problems. Security Clearance Requirement: Must be a US Citizen with the ability to obtain an Interim DOD Secret clearance prior to start date.