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Become A Systems Service Engineer

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Working As A Systems Service Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $77,810

    Average Salary

What Does A Systems Service Engineer Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Systems Service Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Systems Service Engineer jobs

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Average Length of Employment
Senior Engineer 4.3 years
Service Engineer 3.4 years
Team Lead Engineer 3.4 years
Engineer 3.2 years
Systems Integrator 3.2 years
LAN Engineer 3.2 years
Systems Engineer 3.2 years
Systems Support 3.1 years
Computer Engineer 3.0 years
Solutions Engineer 2.7 years
Server Engineer 2.5 years
Windows Engineer 1.8 years
Linux Engineer 1.6 years
Migration Engineer 1.1 years
Top Employers Before
Top Employers After
Engineer 4.3%
Consultant 4.3%
Owner 3.2%

Systems Service Engineer Demographics

Gender

Male

81.3%

Female

16.1%

Unknown

2.6%
Ethnicity

White

76.3%

Asian

10.9%

Hispanic or Latino

9.6%

Unknown

3.0%

Black or African American

0.2%
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Languages Spoken

Spanish

50.0%

Arabic

25.0%

Carrier

25.0%

Systems Service Engineer Education

Schools

University of Phoenix

18.2%

Tarrant County College District

6.1%

Danville Community College

6.1%

Georgia Institute of Technology -

6.1%

Rochester Institute of Technology

6.1%

Naval Postgraduate School

6.1%

Colorado Technical University

6.1%

George Washington University

6.1%

Southern New Hampshire University

6.1%

ITT Technical Institute-Strongsville

3.0%

University of Northern Colorado

3.0%

ITT Technical Institute - Indianapolis

3.0%

Alamance Community College

3.0%

King's College

3.0%

TESST College of Technology - Alexandria

3.0%

Citadel

3.0%

University of San Francisco

3.0%

University of Massachusetts - Boston

3.0%

Arizona State University

3.0%

Western Governors University

3.0%
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Majors

Electrical Engineering

17.9%

Business

9.5%

Computer Information Systems

8.4%

Information Technology

7.4%

Electrical Engineering Technology

6.3%

Mechanical Engineering

6.3%

Computer Science

6.3%

Computer Programming

5.3%

Information Systems

4.2%

Computer Engineering

4.2%

Finance

3.2%

Computer Networking

3.2%

Education

3.2%

Management

2.1%

Management Information Systems

2.1%

Biology

2.1%

Industrial Technology

2.1%

Nursing

2.1%

Computer Engineering Technology

2.1%

Criminal Justice

2.1%
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Degrees

Bachelors

40.7%

Other

24.4%

Masters

15.4%

Associate

14.6%

Certificate

1.6%

Diploma

1.6%

Doctorate

1.6%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Systems Service Engineer Salaries

Job Title Company Location Start Date Salary
Service Systems Engineer KLA-Tencor Corporation Milpitas, CA Mar 25, 2016 $125,965
Systems Engineer, Systems Infrastructure Services Linkedin Corporation Sunnyvale, CA Feb 02, 2015 $122,762 -
$183,000
Systems Engineer, Systems Infrastructure Services Linkedin Corporation Sunnyvale, CA Apr 09, 2016 $118,830 -
$182,300
Service Systems Engineer KLA-Tencor Corporation Milpitas, CA Feb 05, 2013 $111,842
Service Systems Engineer KLA-Tencor Corporation Milpitas, CA Dec 25, 2012 $110,287
Service System Engineer KLA-Tencor Corporation Milpitas, CA Sep 03, 2014 $109,798
Electrical System Service Engineer The Boeing Company Everett, WA Sep 15, 2010 $109,600
Service Systems Engineer KLA-Tencor Corporation Milpitas, CA Oct 01, 2014 $105,311
Systems Engineer Customer Service Calix, Inc. Petaluma, CA Sep 01, 2015 $105,000 -
$125,000
Service System Engineer KLA-Tencor Corporation Milpitas, CA Sep 03, 2011 $102,500
Service Systems Engineer KLA-Tencor Corporation Milpitas, CA Jun 30, 2014 $100,000
Service Systems Engineer (Research Scientist) KLA-Tencor Corporation Milpitas, CA Oct 02, 2010 $98,055
Service Systems Engineer KLA-Tencor Corporation Milpitas, CA Oct 01, 2012 $97,611
Service Systems Engineer KLA-Tencor Corporation Milpitas, CA Jul 26, 2011 $97,407
Service Systems Engineer KLA-Tencor Corporation Milpitas, CA Jul 24, 2014 $97,386
Services Engineer-Electrical System Control General Electric Company Houston, TX Jun 24, 2013 $95,000
Service Engineer/Systems Engineer Microsoft Corporation Redmond, WA Dec 21, 2010 $93,940
Systems Engineer, Systems Infrastructure Services Linkedin Corporation Sunnyvale, CA Apr 03, 2016 $92,290 -
$144,000
Systems Engineer-Customer Service Calix, Inc. Petaluma, CA Feb 03, 2013 $90,022 -
$110,000
System Engineer/Service Engineer Amerisoftpro Systems LLC Redmond, WA Jun 15, 2016 $85,000
System Engineer/Service Engineer Amerisoftpro Systems LLC Redmond, WA Jun 16, 2016 $85,000
Systems Service Engineer Tetra Pak Inc. Vernon Hills, IL Jul 17, 2011 $81,600

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Top Skills for A Systems Service Engineer

HardwareWindowsXPTroubleshootPCTechnicalSupportWebLinuxDeliverySQLComputerSystemsUnixComplianceControlSystemsDesktopStorageActiveDirectorySANCustomerSatisfactionFiberOpticAccessControl

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Top Systems Service Engineer Skills

  1. Hardware
  2. Windows XP
  3. Troubleshoot
You can check out examples of real life uses of top skills on resumes here:
  • Manage hardware acquisitions for security applications supported by the Technology Support Group.
  • Company resource for evaluating, describing, and troubleshooting sophisticated, technologically complex systems and instrumentation shipped in from the field.
  • Resolved a remarkable 1,686 PC/User tickets with a 98% customer satisfaction rating in 2012.
  • Provided technical support in handling cryptological devices and network integration on security systems.
  • Maintained the inventory web pages to reflect all hardware/software changes.

Top Systems Service Engineer Employers

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