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Top 50 Systems Service Engineer Skills

Below we've compiled a list of the most important skills for a Systems Service Engineer. We ranked the top skills based on the percentage of Systems Service Engineer resumes they appeared on. For example, 12.4% of Systems Service Engineer resumes contained Windows XP as a skill. Let's find out what skills a Systems Service Engineer actually needs in order to be successful in the workplace.

These are the most important skills for a Systems Service Engineer:

1. Windows XP

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high Demand

2. Technical Support

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high Demand
Here's how Technical Support is used in Systems Service Engineer jobs:
  • Implemented on-site operational and technical support following initial development of new products for Tier 1 service provider.
  • Provided mentoring and conducted ongoing training to technical support members.
  • Provided supervision, training and technical support for initial deployment at INS regional headquarters in Phoenix, Arizona.
  • Install, upgrade and provide technical support for CT scanners and diagnostic ultrasounds as well as the equipment software
  • Worked with and supported all local and remote managers and technical support engineers (TSE's).
  • Provide technical support to small and large business end users through on-site visits and remote assistance.
  • Researched and resolved all undocumented problems or consulted with vendors' technical support group.
  • Created a HW/SW systems technical support hot-line with call center system and remote diagnostics
  • Started Position: Technical Support Engineer Location: Riyadh - Saudi Arabia
  • Provided on-site and remote technical support to field engineers and clients.
  • Provided on and off-site technical support to customers.
  • Provided technical support for trade and contract customers.
  • Provided technical support in handling cryptological devices and network integration on security systems.
  • Delivered interventional and diagnostic X-ray technical support to customers and Field Engineers.

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3. Infrastructure

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high Demand
Here's how Infrastructure is used in Systems Service Engineer jobs:
  • Work with account managers to plan, develop, deploy, and manage new and existing infrastructure to client sites.
  • Work with the Platform, Network, Storage and other Infrastructure teams for clear, timely and accurate data.
  • Lead project manager and systems engineer for Blackberry migrations of 2000 + users from 3.6 to 4.5 infrastructure.
  • Provided design for NOC facility, to include cabling infrastructure, networking equipment and VOIP solution.
  • Point of contact for clinical infrastructure expansion, evaluation, and troubleshooting.
  • Lead infrastructure and application support engineer for this site.
  • Managed an infrastructure team of 15.
  • Provide onsite, 7 x 24, second and third level support for the North American Data Center operations infrastructure.
  • Manage and maintain infrastructure on the cloud, Amazon Web Services, which replaced a rack in a datacenter.

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11 Infrastructure Jobs

No jobs at selected location

4. SQL

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high Demand
Here's how SQL is used in Systems Service Engineer jobs:
  • Utilized SQL Server to install/configure/maintain databases for HMDA Relief, DataTrac, and Point software.
  • Tested PL/SQL blocks and stored procedures with the required filters.
  • Advanced trouble shooting of SQL and proprietary applications.
  • Provide administration for Windows servers/SQL cluster, proprietary software that is responsible for 900 customers and 30,000 ATMs worldwide.
  • Monitored 1200+ servers (IIS, Radius, SQL) for MSN Internet Access & billing.microsoft.com.
  • Update code and provide data ad-hoc request by the customer using SQLPlus.

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3 SQL Jobs

No jobs at selected location

5. Data Centers

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high Demand
Here's how Data Centers is used in Systems Service Engineer jobs:
  • Worked managing Akamai traffic among different data centers as per Deployment Pre-requisite.

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11 Data Centers Jobs

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6. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Systems Service Engineer jobs:
  • Company resource for evaluating, describing, and troubleshooting sophisticated, technologically complex systems and instrumentation shipped in from the field.
  • Performed component-level troubleshooting, repaired, and installed broadcast audio and video equipment utilizing vendor service manuals.
  • Utilized network management tools to provide bandwidth troubleshooting and baseline traffic information to customers.
  • Performed component-level troubleshooting, repair, and installation of audio and video equipment.
  • Develop and document configuration and troubleshooting processes/procedures for SME systems.
  • Interpret electrical schematics to troubleshoot electrical issues.
  • Provided administrative and troubleshooting services to customers utilizing NetWare, Windows NT, OS/2, Banyan, protocol and topology knowledge.
  • Completed a vast variety of verification and troubleshooting tickets for banks on a global scale utilizing the SERAS Ticketing System.
  • Led high-performance LTE engineering delivery groups, training and engaging in end-to-end network design and troubleshooting efforts.
  • Managed the execution and troubleshooting process of data backup and documented the work flow using MS-Excel.
  • Performed troubleshooting techniques to resolve any unforeseen ADSM installation problems while at the customer site.
  • Performed cross-platform integration, low-level OS troubleshooting, and code reviews for development groups.
  • Lead troubleshooting of issues and introduction of solutions to ensure smooth business operations.
  • Maintain the customer development environments for testing, troubleshooting and support issues.
  • Test and troubleshoot MRI systems to insure product documentation was accurate.
  • Interfaced with customers to troubleshoot and resolve equipment problems.
  • Team member supporting Anti-Spam Appliances, configuration and troubleshooting.
  • Improved troubleshooting and people interaction skills.
  • Standardize and create troubleshooting guide.
  • Key Contributions: * Troubleshoot electrical and mechanical problems of Astro Robot.

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1 Troubleshoot Jobs

No jobs at selected location

7. Setup

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high Demand
Here's how Setup is used in Systems Service Engineer jobs:
  • Planned and designed setup of tests, written reports, analyzed difficulties and recommended solutions.

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8. Active Directory

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high Demand
Here's how Active Directory is used in Systems Service Engineer jobs:
  • Maintain Microsoft Server, Microsoft Active Directory, Microsoft Exchange, and Microsoft SQL systems at wide variety of client sites.
  • Assisted support team in creating and maintaining users' network accounts in an Active Directory 2003 domain.
  • Monitor, manage and troubleshoot various domain issues within the Windows 2003 Active Directory environment.
  • Provided support for projects including Exchange server and active directory migrations and upgrades.
  • Manage Active Directory hardware and user accounts.

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2 Active Directory Jobs

No jobs at selected location

9. Unix

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high Demand
Here's how Unix is used in Systems Service Engineer jobs:
  • Performed new product development, systems engineering for serviceability and reliability of mainframe and UNIX products.
  • Provided post-sales support of Stratus fault-tolerant systems running the Stratus FTX (Unix) and HP-UX operating systems.
  • Maintained and upgraded J2EE applications hosted on Unix platform Created scripts and resolved issues related to batch processes

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6 Unix Jobs

No jobs at selected location

10. Linux

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high Demand
Here's how Linux is used in Systems Service Engineer jobs:
  • Interacted with Linux Performance management & Process Management.
  • Administered Windows and Linux servers in support of the Unified Compute Environment.
  • Team member supporting Enterprise DNS services on Linux and Windows Platforms.
  • Provide Linux server maintenance and build and support monitoring tool.
  • Assist with any production related issues that may arise which pertained to VMware, Citrix, Database management and Linux.
  • Assist in the managing and support of Novell Groupwise email system that spans over eight Linux servers.
  • Add server into monitoring and management platforms Remediates server issues related to Solaris zones, LDOMS, and Linux hosts.
  • Kickstarted new servers and VMs with Redhat Linux.

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5 Linux Jobs

No jobs at selected location

11. Desktop

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high Demand
Here's how Desktop is used in Systems Service Engineer jobs:
  • Lead engineer responsible for developing a company wide Windows 2000 Professional desktop image and developing distribution methods and future support procedures.
  • Expanded responsibilities include testing applications on newly updated managed desktop image.
  • Developed and documented standard desktop configuration and deployment mechanism.
  • Supported field engineers with desktop operational troubleshooting.
  • Developed, built and analyzed new workstations on desktops and laptops with new hardware and software.
  • Configured, created, deployed, and troubleshot custom Windows XP/Vista desktop images.
  • Utilize SMS and Remote Desktop to troubleshoot PC and server related problems.
  • Performed requirement and design work for the Desktop EDI product.
  • Team lead for Windows 95 desktop deployment engineering.
  • Created Commercial Operations Windows 7 Desktop/Laptop ghost image.
  • Determined best of breed standards for handheld devices based on interoperability with current desktop infrastructure environment.
  • Manage, maintain and administrate the firm s Citrix environment including but not limited to Citrix XenApp, XenDesktop.
  • Worked with VMWare and Citrix server tools to manage virtual disks and deploy desktop instances to the production environment.

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3 Desktop Jobs

No jobs at selected location

12. PCS

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high Demand
Here's how PCS is used in Systems Service Engineer jobs:
  • Worked with Software Deployment group to deploy required software via SMS to respective client' desktop PCs.

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13. Vmware

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high Demand
Here's how Vmware is used in Systems Service Engineer jobs:
  • Migrated physical servers to VMWare environment.
  • Full management of a fifteen host server VMware development and operations server farm.
  • Deployed and configured virtual servers using VMware.
  • Tested and Configured SNMP Traps for Production ESXi Servers using VMware vSphere CLI.

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3 Vmware Jobs

No jobs at selected location

14. OS

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high Demand
Here's how OS is used in Systems Service Engineer jobs:
  • Instituted a central patch management system for workstations that aided in providing a uniform patch level across the organization
  • Prepared and delivered technical presentations presenting products and services to customers and prospective customers.
  • Utilized account management strategies to engage positively throughout all levels within an organization.
  • Prepared proposal documents to illustrate business advantages.
  • Interfaced with internal and external cross-functional team.
  • Recommend changes in support practices, maintenance and standards, cross-training delivered in breakout session and brown bags.
  • Developed software solution to complete 2 year data migration project for Cook County Hospital within 8 months.
  • Utilized technical & engineering documentation, diagnostic tools & personal knowledge in problem isolation & repair processes.
  • Created, enhanced, and support TIBCO Enterprise Message System interface for IBM z/OS mainframe application developers.
  • Ensured proper security programs and patches on all hosts were current and installed timely.
  • Diagnose, repair & replace a wide variety of computer related systems & components.
  • Post sales support for major accounts with combined recurring annual revenue of 10M.
  • Level 1 and 2 phone support for Windows and Macintosh systems.
  • Find ways to use technology to reduce cost and increase productivity.
  • Utilized Marimba software packaging for deployment, Kiosk, Web Services.
  • Position: Systems and Services Engineer Responsibilities:.
  • Work with Data Loss cases.
  • Allocated disk storage to hosts from EMC Symetrix.
  • Shift Supervisor and Flight Director for Southwest Tethered Aerostat Systems, Rio Grande City, Texas.
  • Supported other TAC lab locations in India (ITAC), Europe (ETAC) and Costa Rica (LTAC).

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6 OS Jobs

No jobs at selected location

15. DNS

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average Demand
Here's how DNS is used in Systems Service Engineer jobs:
  • Maintain Pegasus Enhanced Hosting system including mail queuing, mail filtering, mail hosting, DNS, and web hosting services.
  • Designed and implemented DNS and DHCP servers and clients in TCP / IP environment.
  • Performed DNS testing and good knowledge on testing.

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3 DNS Jobs

No jobs at selected location

16. SAN

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average Demand
Here's how SAN is used in Systems Service Engineer jobs:
  • Escorted patrons to their seats and provided whatever information or assistance was needed to ensure patrons had a pleasant experience.
  • Developed and maintain server backup system, managed 3Par SAN partitioning, and configuration and content management.
  • Team lead and mentor for San Jose HQ (STAC) managers, engineers and technicians.
  • Support development, test and sandbox environments/applications and the production support other middleware environments/applications.
  • Worked as Test Analyst Perform Functional, System, Sanity and Regression Testing.

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6 SAN Jobs

No jobs at selected location

17. Sharepoint

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average Demand
Here's how Sharepoint is used in Systems Service Engineer jobs:
  • Documented tickets in Microsoft Outlook and SharePoint.
  • Migrate existing legacy Microsoft Server, SQL, SharePoint, and Exchange systems to currently supported versions.
  • Collaborated in designing, building, & maintaining SharePoint Portal.
  • Analyzed and developed data models for reporting and analysis using tools such as SAS, SharePoint, and Cognos BI

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18. Tcp/Ip

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average Demand
Here's how Tcp/Ip is used in Systems Service Engineer jobs:
  • Installed, configured and troubleshot LAN, TCP/IP, Windows 95 and NT workstations.

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19. Cloud

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average Demand
Here's how Cloud is used in Systems Service Engineer jobs:
  • Worked with Engineering and solution delivery team to design a POC (Proof of concept) on new Cloud computing features.
  • Tasked with building and managing VMware ESX Server 3.5/4.1 under Dedicated and Open Cloud farms.
  • Experience working towards cloud computing, beyond virtualization.

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33 Cloud Jobs

No jobs at selected location

20. VPN

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average Demand
Here's how VPN is used in Systems Service Engineer jobs:
  • Established and maintained VPN tunnels to multiple customer sites.
  • Project Manager for Red Creek VPN for all accounts including 30 medical transcribers'.
  • Installed and configured Cisco 3030 VPN concentrator for both Remote Access and LAN-to-LAN.

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1 VPN Jobs

No jobs at selected location

21. Customer Service

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average Demand
Here's how Customer Service is used in Systems Service Engineer jobs:
  • Streamlined vital reports which improved efficiency of the customer service department.
  • Managed technical customer service activities for high revenue customers.
  • Started my computer education building computers and giving excellent customer service to people in need of a new computer or upgrades.
  • Ensured consistency of customer support, through class room teachings, onsite training, and mentoring customer service engineers.
  • Provide support to client hardware and software both remotely and onsite while maintaining SLA times and providing quality customer service.

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22. Virtual Machines

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average Demand
Here's how Virtual Machines is used in Systems Service Engineer jobs:
  • Provide direct support for Health First's VMware environment, which includes 52 ESXi Hosts, and roughly 870 Virtual Machines.

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1 Virtual Machines Jobs

No jobs at selected location

23. Control Systems

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average Demand
Here's how Control Systems is used in Systems Service Engineer jobs:
  • Project management and engineering of automated control systems.
  • Specialized in design of chiller level control systems (co-inventor on two patents).
  • Design of custom layout of Distributed Control Systems and Monitoring equipment.
  • Process Control Systems, Preventative Maintenance SOPs.

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24. Voip

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average Demand

25. R2

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average Demand
Here's how R2 is used in Systems Service Engineer jobs:
  • Perform multiple Installations of System Center Service Manager 2012 R2 in a 2012 functional level domain.
  • Provided subject matter expertise for HP SiteScope and Microsoft Systems Center Operations Manager 2007 R2.
  • Delivered Windows 2008 R2 on EC2.
  • Perform beta support for assigned products.Environment: Windows Server 2003/2008, SQL Server 2005/2008/2008 R2

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26. Business Requirements

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Here's how Business Requirements is used in Systems Service Engineer jobs:
  • Communicated business requirements to developers to ensure application alignment with business intent.

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27. Ethernet

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average Demand
Here's how Ethernet is used in Systems Service Engineer jobs:
  • Captured and documented requirements to strengthen fault isolation, incorporate Ethernet facilities, and increase overall business continuity.
  • Led Service Assurance operations systems requirements team in the International Ethernet Gateway Switch Access Aggregation initiative.
  • Worked on Pricing Ethernet Technologies, Routers, Switches, Network Designing Tools, etc.
  • Design & configure multi-site networks utilizing several methods of transport to include PTP, Metro-Ethernet, MPLS, etc.

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28. AIX

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Here's how AIX is used in Systems Service Engineer jobs:
  • Experience also included system administration support on the AIX platform.

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2 AIX Jobs

No jobs at selected location

29. QA

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average Demand
Here's how QA is used in Systems Service Engineer jobs:
  • Provided smoke test and some regression testing before handing new builds to QA.
  • Perform QA testing on upcoming releases to learn new features and functions.
  • Reported test results and QA metrics to senior and project management.
  • Installed proprietary images on pre-productions images of Windows 98 and QA test for operational compatibility and functionality.

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30. PLC

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low Demand
Here's how PLC is used in Systems Service Engineer jobs:
  • Developed and instructed local office training courses of integrated system installations and PLC's.
  • Diagnose, repair problems with Direct logic PLC's & HMI interfaces.
  • Programed sheet metal fabrication machines utilizing Allen-Bradley PLC software.

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31. SLA

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low Demand
Here's how SLA is used in Systems Service Engineer jobs:
  • Provided NT / Windows 2000 support and resolution to SLA bound problems and outages.
  • Managed ITSM ticketing queue to ensure timely support for the business by resolving all tickets based on pre- defined SLA's.

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32. Process Improvement

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low Demand
Here's how Process Improvement is used in Systems Service Engineer jobs:
  • Received 3 Individual Achievement awards for Going Above and Beyond by Automating Manual Tasks using REXX programs for process improvement.

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33. Sccm

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low Demand
Here's how Sccm is used in Systems Service Engineer jobs:
  • Create programs, collections for application package in SMS/SCCM.

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2 Sccm Jobs

No jobs at selected location

34. Troubleshot

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low Demand
Here's how Troubleshot is used in Systems Service Engineer jobs:
  • Installed, configured, verified, and troubleshot Managed and Universal Symantec Endpoint for customers.

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35. Novell

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low Demand
Here's how Novell is used in Systems Service Engineer jobs:
  • Create software distribution packages through the use of Novell Zenworks to deploy enterprise wide software to end users.
  • Used Novell Storage Manager (NSM) for file and folder synchronization before cutover to AD.

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36. Oversaw

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low Demand
Here's how Oversaw is used in Systems Service Engineer jobs:
  • Installed and oversaw training of accounting software modules confirming customers' ability to function effectively.
  • Assisted in server upgrades and migration to new facility Oversaw installation and upgraded JDISS baselines and mission applications.
  • Created corrective action reports Prepared outage work orders Project planning for plant shutdown Oversaw outside contractors

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37. Itil

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low Demand
Here's how Itil is used in Systems Service Engineer jobs:
  • Align ticketing processes for Change, Incident and Problem with ITIL best practices and the out of box tool.
  • Document system changes and standardization of server configurations issuing the ITIL process.

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38. Network Operations

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low Demand
Here's how Network Operations is used in Systems Service Engineer jobs:
  • Provide 24 x 7 2nd Tier support for network operations staff.

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39. Technical Documentation

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low Demand
Here's how Technical Documentation is used in Systems Service Engineer jobs:
  • Trained new personnel, created technical documentation.

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40. Apple

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low Demand
Here's how Apple is used in Systems Service Engineer jobs:
  • Provided documentation and executive summaries to client and Apple management.
  • Repair and install Apple laptops.

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41. Configuration Management

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low Demand
Here's how Configuration Management is used in Systems Service Engineer jobs:
  • Manage IP security and configuration management.
  • Performed hardware configuration management tasks.

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2 Configuration Management Jobs

No jobs at selected location

42. Microsoft Windows

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low Demand
Here's how Microsoft Windows is used in Systems Service Engineer jobs:
  • Provide technical administrative support for Microsoft Windows 2000/2003/2008 Operating Systems in an infrastructure of more than 300 servers.

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43. Powershell

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low Demand
Here's how Powershell is used in Systems Service Engineer jobs:
  • Created Powershell scripts used for reporting, restarting service and email tests.

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4 Powershell Jobs

No jobs at selected location

44. DOS

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low Demand
Here's how DOS is used in Systems Service Engineer jobs:
  • Programmed and updated the company's inventory control software, coded in PAL-Paradox 4.5 for MS-DOS.
  • Conducted informal training on DOS, Win3.x, Win95, WinNT 4.0, OS/2 and SCO UNIX.

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45. LAN

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low Demand
Here's how LAN is used in Systems Service Engineer jobs:
  • Developed testing methodology plan, conducted system testing, and managed user acceptance testing.
  • Served on various panels to analyze business needs and offered systems planning recommendations.
  • Coordinate organization-wide change control meetings and ensure effective maintenance planning and scheduling.
  • Plan and implement server/workstation patches/upgrades/deployment following Change Control Process.
  • Participated in floor plan and design decisions, equipment procurement decisions and purchase.
  • Assisted in the execution of these white box and black box test plans.
  • Assisted ADSM Customer Support and developers with the development of service delivery plans.
  • Manage enterprise wide network (LAN/WAN/WLAN) supporting 5000 networked devices.
  • Research, plan, and implement new solutions for clients.
  • Carried out plans, project documentation, and retail help.
  • Required network engineering duties during LAN/WAN upgrades and migrations.
  • Followed documented steps to perform tasks according to plan.
  • Assisted IS Director with budgets and planning.
  • Greeted passengers boarding the airplane.
  • Developed implementation plans, coordinated tasks and facilitated collaboration with cross-functional teams for implementation of GE Centricity products.
  • Research, plan, and implement upgrades to client servers, workstations, applications, and network equipment.
  • Achieved cost savings by planning, coordinating, and implementing AS/400 server takeback efforts during corporate-wide merger efforts.
  • Pre-wired sites of corporate buildings and offices for Internet and local LAN connectivity.
  • Created Landing pages for Australia Nine MSN 4.
  • Worked with and maintained the Lantastic network.

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1 LAN Jobs

No jobs at selected location

46. New System

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low Demand
Here's how New System is used in Systems Service Engineer jobs:
  • Ensured that new system complied with all FDIC-mandated technical standards and met all FDIC SDLC documentation quality control standards.
  • Conducted PMDB training and heavily involved in assisting users question/issues with the new system during training phase.
  • Developed and designed training materials for new system.
  • Provided training and new systems implementation assistance to client users and system administration.

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47. DB2

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low Demand
Here's how DB2 is used in Systems Service Engineer jobs:
  • Analyze, validate and map DB2 data structures of car rental reservation system for Oracle conversion of database.
  • Experience with Creating and Executing online SPUFI's using DB2 and QMF for Database Inquiries and Updates.
  • Analyzed transformation logic in data stores and fetched required data by querying through DB2 in Mainframes

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48. Solaris

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low Demand
Here's how Solaris is used in Systems Service Engineer jobs:
  • Network and SUN SOLARIS Systems Administration (SA) team regarding issues and information at the Sacramento RagingWire Data Center.
  • Bank's UNIX System faults or failures within the Solaris operating environment.
  • Migrated WebSphere components from Windows to Solaris 10 servers.

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49. Problem Resolution

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low Demand

50. Computer System

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low Demand
Here's how Computer System is used in Systems Service Engineer jobs:
  • Supported the Hewlett Packard Office Computer Systems and managed their hardware and software functionality company-wide.
  • Set up workstations for incoming employees and conduct initial orientations to the computer systems.
  • Oversee the daily performance of computer systems.

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Systems Service Engineer Jobs

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20 Most Common Skills For A Systems Service Engineer

Windows XP

17.2%

Technical Support

8.3%

Infrastructure

8.2%

SQL

7.0%

Data Centers

6.5%

Troubleshoot

5.9%

Setup

5.2%

Active Directory

4.6%

Unix

4.3%

Linux

4.2%

Desktop

4.0%

PCS

4.0%

Vmware

3.9%

OS

2.6%

DNS

2.6%

SAN

2.4%

Sharepoint

2.4%

Tcp/Ip

2.4%

Cloud

2.2%

VPN

2.2%
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Typical Skill-Sets Required For A Systems Service Engineer

Rank Skill
1 Windows XP 12.4%
2 Technical Support 6.0%
3 Infrastructure 5.9%
4 SQL 5.0%
5 Data Centers 4.6%
6 Troubleshoot 4.3%
7 Setup 3.8%
8 Active Directory 3.3%
9 Unix 3.1%
10 Linux 3.0%
11 Desktop 2.9%
12 PCS 2.9%
13 Vmware 2.8%
14 OS 1.8%
15 DNS 1.8%
16 SAN 1.7%
17 Sharepoint 1.7%
18 Tcp/Ip 1.7%
19 Cloud 1.5%
20 VPN 1.5%
21 Customer Service 1.5%
22 Virtual Machines 1.5%
23 Control Systems 1.4%
24 Voip 1.3%
25 R2 1.3%
26 Business Requirements 1.3%
27 Ethernet 1.1%
28 AIX 1.1%
29 QA 1.0%
30 PLC 1.0%
31 SLA 1.0%
32 Process Improvement 1.0%
33 Sccm 0.9%
34 Troubleshot 0.9%
35 Novell 0.9%
36 Oversaw 0.8%
37 Itil 0.8%
38 Network Operations 0.8%
39 Technical Documentation 0.8%
40 Apple 0.8%
41 Configuration Management 0.8%
42 Microsoft Windows 0.8%
43 Powershell 0.8%
44 DOS 0.8%
45 LAN 0.8%
46 New System 0.7%
47 DB2 0.7%
48 Solaris 0.7%
49 Problem Resolution 0.7%
50 Computer System 0.7%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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