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Become A Systems Specialist

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Working As A Systems Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $84,299

    Average Salary

What Does A Systems Specialist Do At International Paper

* Monitor customer call tickets and assist in troubleshooting and resolution
* Participate in the upgrade and patching of SAP products
* Research and continuous learning of new SAP products and techniques
* General monitoring of SAP systems
* Participate in various SAP projects supporting test cycles, go live support, and problem resolution.
* On-call support 8 X 5 Day shift
* Planned monthly weekend outages as assigned
* Escalate top priority problems to appropriate support (e.g., technical experts or process experts).
* May develop on-line help and update systems support help scripts

What Does A Systems Specialist Do At Siemens

* Acts as a technical resource to team and customer as needed.
* Participates in sales to operations turnover meetings to evaluate accuracy of the sales estimate and job layout.
* May participate in initial job site walk through with contractors and/or building management.
* Performs checkout of building automation systems, which includes point verification, programming, sequence of operation checkout and verification.
* Analyzes plans, construction contract specifications, and codes to determine project requirements and risks; provides value engineering ideas and details.
* Generates database of programmed DDC points for the controller.
* Provides start-up and checkout documentation to the Project Manager and system specialist for use in commissioning and validation.
* Participates and may help develop system graphics.
* Ensures the job folder is organized and maintained including all pertinent job related information.
* Performs field activities as required

What Does A Systems Specialist Do At Salesforce.Com, Inc.

* Business requirements gathering and solution coordination/delivery
* Provide advance level Marketing Cloud platform support
* Assist End Users in optimizing their use of the application platform
* Manage client support cases on a daily basis
* Define action plans and follow-through to case resolution
* Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary
* Communicate and escalate product bugs and enhancement requests tickets that need focused attention by the development team
* Proactively monitor and respond to Marketing Cloud system events and alerts
* Maintains updated system documentation and Salesforce policies/procedures
* Actively transfers knowledge throughout organization, participates in knowledge sharing projects to develop best practices, leads knowledge sharing sessions, and mentors junior staff and new hires
* Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
* Maintain and demonstrate 100% compliance with all written security policies including password and certificate management, SOX procedures and change management controls

What Does A Systems Specialist Do At Autozone

* Regularly maintains, upgrades and supports existing systems to ensure operational stability for business groups.
* Elicits functional requirements and documents these for use by the application development team, the architecture team and other operational teams.
* Implements hardware and software changes based on new and existing system requirements and installs the necessary hardware and equipment infrastructure (power, cables, etc.) to meet these requirements.
* Implements system health monitoring tools and monitors hardware and software systems to ensure that established SLAs are met.
* Negotiates with vendors to ensure that all system requirements are met in a timely and efficient manner.
* Keeps abreast of all innovations and changes to AutoZone systems to ensure having the appropriate tools and training to provide quality support.
* Provides training on systems to maximize operator efficiency and increase speed and accuracy of customer service.
* Provides customer support by answering business partner questions and maintaining a presence at the help desk or other customer point of contact.
* Selects, develops, and motivates assigned staff.
* Responsible for the development of less experienced AutoZoners; mentors and teaches.
* Performs functional / technical requirements gathering, documentation, estimation, planning and project management on mid-size projects or parts of large projects

What Does A Systems Specialist Do At Dollar Tree

* Collaborate with organizational business partners and external vendors to maintain and improve essential operational systems, tools, collateral and programs impacting talent development
* Drive best practice strategy on talent development systems implementations
* Manage the on-going administration of the Talent Management System and all associated 3rd party integrated systems and partners
* Function as day-to-day support resource for users, providing hands-on direct troubleshooting expertise and guidance
* Work with the HRIS team to plan, organize and manage enhancements to all talent development systems
* Develop strong reporting capabilities to drive key performance metrics to be used by Talent Management, HR Business Partners, Learning & Leadership Development, Talent Acquisition, Total Rewards, IT and other internal functions and external
* In collaboration with training and development, influence the design and deployment of training guides to improve user efficiency within systems
* Analyze data to interpret trends or patterns to help formulate insights and actionable recommendations
* Design surveys and program evaluation methods, and assess and communicate trends and findings
* Communicate findings and recommendations to business partners through meetings, presentations, standard reporting, graphs, charts, tables and other vehicles
* Provide trusted partnership, consultation, and perspective to influence and improve talent development programs and practices
* Identify other talent programs and business needs to positively impact the development of Associates and business results
* Qualifications, Skills, and Experience
* Bachelor’s Degree, preferably in Human Resources, Business, Statistics, Computer Science or a related field
* A minimum of 1 year of applicable experience

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How To Become A Systems Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Systems Specialist jobs

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Real Systems Specialist Salaries

Job Title Company Location Start Date Salary
Risk Systems Specialist IV Citizens Financial Group, Inc. Cranston, RI Nov 19, 2015 $147,243
Trading Systems Specialist Worldquant, LLC Old Greenwich, CT Dec 02, 2015 $145,000
Systems Specialist Osram Sylvania, Inc. Wilmington, MA Apr 20, 2016 $145,000
Manager, Systems Specialist Salesforce.Com San Francisco, CA Oct 25, 2016 $142,463
Banking Systems Specialist DTS America Corporation New York, NY Oct 01, 2015 $142,173
Trading Systems Specialist Worldquant, LLC Old Greenwich, CT Jun 26, 2015 $136,500
Trading Systems Specialist Worldquant, LLC Old Greenwich, CT Sep 01, 2015 $136,000
Systems Specialist-Peoplesoft Osram Sylvania, Inc. Wilmington, MA Dec 10, 2015 $134,449
Specialist, Global FP&A Systems & Reporting Sabic Innovative Plastics Us LLC Houston, TX Jan 08, 2016 $134,070
Middleware Systems Specialist MUFG Union Bank, N.A. Jersey City, NJ Feb 09, 2015 $130,000
Trading Systems Specialist Worldquant, LLC Old Greenwich, CT Sep 01, 2015 $130,000
Middleware and Database Systems Specialist Tata Technologies, Inc. Novi, MI Jul 22, 2016 $96,637
Programmer, Systems Specialist Antimicrobial Therapy, Inc. Sperryville, VA Mar 23, 2015 $96,000
Systems Specialist Mphasis Corporation Detroit, MI Jul 13, 2015 $95,959
Systems Specialist-Architecture Applications Berkley Technology Services, LLC Urbandale, IA Jan 04, 2016 $95,848
Software Systems Specialist III University of Texas Medical Branch at Galveston Galveston, TX Sep 01, 2015 $95,000
Software Systems Specialist IV University of Texas Medical Branch-Galveston Galveston, TX Jun 07, 2016 $95,000
Software Systems Specialist IV University of Texas Medical Branch-Galveston Galveston, TX Feb 05, 2016 $95,000
Systems Specialist Mphasis Corporation Houston, TX Jul 07, 2015 $95,000
Systems Specialist (PA Applications) Massachusetts Mutual Life Insurance Company Springfield, MA Oct 01, 2015 $86,800
Systems Specialist (PA Applications) Massachusetts Mutual Life Insurance Company Springfield, MA Jan 10, 2015 $86,800
Systems Specialist Mphasis Corporation Tulsa, OK Jan 28, 2015 $86,499
Systems Specialist Mphasis Corporation Wilmington, DE Aug 26, 2015 $86,486
Systems Specialist Mphasis Corporation Newark, DE Apr 23, 2015 $86,486
Systems Specialist Mphasis Corporation Lone Tree, CO Sep 10, 2015 $86,133
Systems Specialist Mphasis Corporation Lone Tree, CO Nov 05, 2016 $86,133
Systems Specialist Mphasis Corporation Lone Tree, CO Sep 13, 2016 $86,133

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Top Skills for A Systems Specialist

RemovalProceduresComputerHardwareDataEntryCustomerServiceTroubleshootPCSafetyRemoteTechnicalSupportDesktopSupportSQLServerSetupActiveDirectoryFinancialControlSystemsWebFacilityUnixComputerSystemsManagementSystem

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Top Systems Specialist Skills

  1. Removal Procedures
  2. Computer Hardware
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Prepared field artillery tactical data systems for operation to include cabling, installation, and removal procedures.
  • Evaluated and tested all Accounting mainframe and personal computer hardware and software, working with vendors as needed.
  • Hired as a temporary employee to perform Data Entry for the Purchasing Department.
  • Developed excellent customer service skills by focusing on the resolution rather than the problem at hand.
  • Worked with a laptop to link into unit panels to download or upload the database to provide for installation and troubleshooting.

Top Systems Specialist Employers

Systems Specialist Videos

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