Systems specialists are professionals who maintain, troubleshoot, and install information and computer systems. They identify the software, data, and hardware needs of companies. Generally, they work in physically demanding indoor environments installing complicated networks. They manage, lead, and coordinate technical support for new software, upgrades, and products. Also, they configure systems for the users and assess data from different sources to make a decision.

Systems Specialist Responsibilities

Here are examples of responsibilities from real systems specialist resumes representing typical tasks they are likely to perform in their roles.

  • Manage the coordination and resolution of mainframe job failures.
  • Complete VMWARE infrastructure course lead by certify VMWARE trainer, which cover all aspects of VMWARE installation and support.
  • Manage the implementation, installation and maintenance of EMR software and hardware systems for mid-size home health care organization.
  • Manage the infrastructure implementation and statewide roll-out for MIIS, including prioritization of electronic health record (EHR) provider sites.
  • Lead project implementation of global HRIS performance management system.
  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Determine requirements and technical specifications, evaluate PC desktop hardware and ISP services, and solicit resource bids
  • Coordinate the implementation of an EMR system.
  • Maintain Linux server and SQL databases for custom applications.
  • Monitor SLA [service level agreement] for all tickets.
  • Review and analyze application systems, including testing, debugging and installing.
  • Maintain the DB2 database tables, governing endorsement forms printing and attachment logic.
  • Install, inspect and maintain Cisco switches, routers, and access points.
  • Develop data analytics and custom SQL solutions to solve business problems and drive efficiency.
  • Organize team members to resolve outages and high priority tickets within SLA time limits.

Systems Specialist Skills and Personality Traits

We calculated that 10% of Systems Specialists are proficient in Customer Service, Veterans, and Troubleshoot. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

We break down the percentage of Systems Specialists that have these skills listed on their resume here:

  • Customer Service, 10%

    Developed an automated refund project for customer refunds that resulted in an increased efficiency for Accounts Payable and Customer Service Departments.

  • Veterans, 8%

    Analyzed Veterans Health Administration directives and policies for local facility compliance.

  • Troubleshoot, 7%

    Maintained and used automated test equipment to troubleshoot and repair all instrument related systems, autopilot and navigational computers.

  • Technical Support, 6%

    Created tailored data solutions and technical support for a user base of 10k analysts using advanced methodology and data visualization software.

  • Patients, 5%

    Conducted, documented, and updated psychological evaluations on incoming patients and patient charts.

  • Project Management, 4%

    Project Management of Major projects/Automation/Relocation/Hardware/Software/Network Gear/Circuit Upgrades and roll-outs.

Some of the skills we found on systems specialist resumes included "customer service," "veterans," and "troubleshoot." We have detailed the most important systems specialist responsibilities below.

  • The most important skills for a systems specialist to have in this position are customer-service skills. In this excerpt that we gathered from a systems specialist resume, you'll understand why: "computer support specialists must be patient and sympathetic" According to resumes we found, customer-service skills can be used by a systems specialist in order to "manipulated focus programs and excel spreadsheets to create graphs, powerpoint's for field sales that used them for customer presentations. "
  • Another trait important for fulfilling systems specialist duties is listening skills. According to a systems specialist resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how systems specialists are able to utilize listening skills: "established guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. "
  • Systems specialists are also known for speaking skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a systems specialist resume: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." We also found this resume example that details how this skill is put to the test: "prepared and presented monthly and quarterly strategic measures reports and presentations utilizing microsoft excel and microsoft powerpoint. "
  • A thorough review of lots of resumes revealed to us that "writing skills" is important to completing systems specialist responsibilities. This resume example shows just one way systems specialists use this skill: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." Here's an example of how this skill is used from a resume that represents typical systems specialist tasks: "provided third party customer support, cost analysis and technical writing to enhance customer service. "
  • Another common skill for a systems specialist to be able to utilize is "problem-solving skills." Support workers must identify both simple and complex computer problems, analyze them, and solve them. A systems specialist demonstrated the need for this skill by putting this on their resume: "develop ms application based solution such as excel / word / powerpoint templates. "
  • See the full list of systems specialist skills.

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    What Information Technology Specialists Do

    An Information Technology Specialist, also known as a Computer Professional or IT Specialist, is responsible for the computer support of an establishment or individual. Most of the duties require extensive and proactive knowledge of Information Technology, such as in the aspects of network and systems administration, security and information, hardware and software management, troubleshooting, and more. The tasks of an IT Specialist are diverse. It is not limited to installation or activation, as it also involves monitoring, management, and analyzation.

    In this section, we take a look at the annual salaries of other professions. Take information technology specialist for example. On average, the information technology specialists annual salary is $4,779 lower than what systems specialists make on average every year.

    Even though systems specialists and information technology specialists have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, troubleshoot, and technical support in the day-to-day roles.

    As far as similarities go, this is where it ends because a systems specialist responsibility requires skills such as "veterans," "patients," "project management," and "hvac." Whereas a information technology specialist is skilled in "database," "system software," "switches," and "peripheral equipment." So if you're looking for what truly separates the two careers, you've found it.

    Information technology specialists tend to make the most money in the technology industry by averaging a salary of $84,905. In contrast, systems specialists make the biggest average salary of $91,431 in the manufacturing industry.

    Information technology specialists tend to reach similar levels of education than systems specialists. In fact, information technology specialists are 0.5% less likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.

    What Are The Duties Of an Application Support Specialist?

    An application support specialist's role is to utilize their technical expertise in responding to inquiries and addressing issues and concerns, resolving them promptly and effectively. They may communicate with clients through calls or correspondence, even arrange appointments when necessary. Moreover, one may work as a member of a company or independently. As an application support specialist in a company setting, it is essential to coordinate with different department personnel, all while adhering to the company's policies and regulations.

    Next up, we have the application support specialist profession to look over. This career brings along a lower average salary when compared to a systems specialist annual salary. In fact, application support specialists salary difference is $4,200 lower than the salary of systems specialists per year.

    A similarity between the two careers of systems specialists and application support specialists are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "troubleshoot," and "technical support. "

    But both careers also use different skills, according to real systems specialist resumes. While systems specialist responsibilities can utilize skills like "veterans," "patients," "project management," and "hvac," some application support specialists use skills like "application support," "java," "application issues," and "strong problem-solving."

    On average, application support specialists earn a lower salary than systems specialists. There are industries that support higher salaries in each profession respectively. Interestingly enough, application support specialists earn the most pay in the finance industry with an average salary of $98,607. Whereas, systems specialists have higher paychecks in the manufacturing industry where they earn an average of $91,431.

    On the topic of education, application support specialists earn similar levels of education than systems specialists. In general, they're 1.9% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.

    How a Telecommunications Specialist Compares

    A telecommunications specialist is responsible for designing and implementing communication networks and computer systems in companies, ensuring quality and efficiency. It is their duty to develop installation plans, oversee networks and systems activities, study the feedbacks of clients and consumers, and develop systems according to the company's needs. They must also maintain logs and records, presenting progress reports regularly. Furthermore, as a telecommunications specialist, it is essential to keep an active communication line with the workforce for a smooth workflow.

    The telecommunications specialist profession generally makes a lower amount of money when compared to the average salary of systems specialists. The difference in salaries is telecommunications specialists making $33,308 lower than systems specialists.

    Using systems specialists and telecommunications specialists resumes, we found that both professions have similar skills such as "troubleshoot," "management system," and "dod," but the other skills required are very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from systems specialists resumes, they are more likely to have skills like "customer service," "veterans," "technical support," and "patients." But a telecommunications specialist might have skills like "telecommunication," "switches," "telephone systems," and "communications equipment."

    Additionally, telecommunications specialists earn a higher salary in the government industry compared to other industries. In this industry, they receive an average salary of $65,603. Additionally, systems specialists earn an average salary of $91,431 in the manufacturing industry.

    Telecommunications specialists typically study at similar levels compared with systems specialists. For example, they're 4.4% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.

    Description Of a Technical Support Specialist

    A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.

    The fourth career we look at typically earns lower pay than systems specialists. On average, technical support specialists earn a difference of $37,353 lower per year.

    While both systems specialists and technical support specialists complete day-to-day tasks using similar skills like customer service, troubleshoot, and technical support, the two careers also vary in other skills.

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a systems specialist might have more use for skills like "veterans," "patients," "project management," and "hvac." Meanwhile, some technical support specialists might include skills like "math," "phone calls," "desk support," and "post sales" on their resume.

    In general, technical support specialists make a higher salary in the finance industry with an average of $60,838. The highest systems specialist annual salary stems from the manufacturing industry.

    Technical support specialists reach similar levels of education when compared to systems specialists. The difference is that they're 4.1% more likely to earn a Master's Degree less, and 0.4% less likely to graduate with a Doctoral Degree.