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Become A Systems Support Administrator

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Working As A Systems Support Administrator

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $83,000

    Average Salary

What Does A Systems Support Administrator Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Systems Support Administrator

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Systems Support Administrator Jobs

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Systems Support Administrator Career Paths

Systems Support Administrator
Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Systems Administrator Consultant Project Manager
Infrastructure Project Manager
11 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Senior System Administrator Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Senior System Administrator Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Senior System Administrator Project Manager Information Technology Director
Director Information Technology Infrastructure
13 Yearsyrs
Consultant Project Manager Senior Project Manager
Director Of Technology And Services
11 Yearsyrs
Consultant Senior Project Manager
Information Systems Director
8 Yearsyrs
Information Technology Consultant Developer Systems Analyst
Information Systems Manager
6 Yearsyrs
Information Technology Consultant Senior Systems Analyst Systems Manager
Senior Manager-Systems
11 Yearsyrs
Information Technology Consultant Senior Software Engineer Technical Manager
Technical Operations Manager
8 Yearsyrs
Windows System Administrator Senior Systems Engineer Information Technology Director
Director Of Infrastructure Operations
13 Yearsyrs
Windows System Administrator Engineer Senior Network Engineer
Infrastructure Manager
10 Yearsyrs
Windows System Administrator Senior Systems Engineer Systems Manager
Information Technology Systems Manager
8 Yearsyrs
Information Technology Administrator Systems Engineer Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Information Technology Administrator Service Desk Analyst Service Desk Supervisor
Service Desk Manager
7 Yearsyrs
Information Technology Administrator Network Engineer Data Center Engineer
Data Center Manager
8 Yearsyrs
Business Analyst Quality Assurance Lead Quality Assurance Supervisor
Systems Supervisor
5 Yearsyrs
Business Analyst Information Technology Project Manager Information Technology Infrastructure Manager
Senior Manager Infrastructure
12 Yearsyrs
Unix Systems Administrator Information Security Analyst Information Technology Security Manager
Director Of Information Technology Security
12 Yearsyrs
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Do you work as a Systems Support Administrator?

Help others decide if this is a good career for them

Average Length of Employment
LAN Administrator 3.4 years
Systems Support 2.7 years
Top Careers Before Systems Support Administrator
Consultant 2.5%
Top Careers After Systems Support Administrator
Consultant 4.9%

Do you work as a Systems Support Administrator?

Average Yearly Salary
$83,000
View Detailed Salary Report
$66,000
Min 10%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$104,000
Max 90%
Best Paying Company
Cengage
Highest Paying City
Marlborough, MA
Highest Paying State
Alaska
Avg Experience Level
3.1 years
How much does a Systems Support Administrator make at top companies?
The national average salary for a Systems Support Administrator in the United States is $83,242 per year or $40 per hour. Those in the bottom 10 percent make under $66,000 a year, and the top 10 percent make over $104,000.

Real Systems Support Administrator Salaries

Job Title Company Location Start Date Salary
Computer Specialist/System Support and Development Admin 4 Accenture LLP Seattle, WA Nov 30, 2015 $138,663
Computer Specialist/System Support and Development Admin 4 Accenture LLP New York, NY Oct 05, 2016 $136,800
Computer Specialist/System Support and Development Admin 4 Accenture LLP Dublin, CA Jan 21, 2016 $125,445
Radiology Support Systems Administrator Dignity Health Santa Cruz, CA Feb 25, 2016 $125,000
Computer Specialist/System Support and Development Admin 4 Accenture LLP Austin, TX Feb 10, 2015 $124,836
Computer Specialist/System Support and Development Admin 3 Accenture LLP Irving, TX Aug 28, 2015 $124,200
Computer Specialist/System Support and Development Admin 3 Accenture LLP Lyndhurst, NJ Sep 06, 2015 $120,600
Computer Specialist/System Support and Development Admin 4 Accenture LLP Warren, NJ Jun 24, 2016 $120,182
Computer Specialist/System Support and Development Admin 3 Accenture LLP San Jose, CA Apr 29, 2016 $118,830
Computer Specialist/System Support and Development Admin 3 Accenture LLP Palo Alto, CA Jun 04, 2016 $118,830
Computer Specialist/System Support & Development Admin 3 Duck Creek Technologies LLC Palo Alto, CA Feb 07, 2016 $118,830
Computer Specialist/System Support and Development Admin 4 Accenture LLP Windsor, CT Nov 17, 2015 $116,802
Computer Specialist/System Support and Development Admin 3 Accenture LLP Shelton, CT Jul 30, 2015 $116,563
Computer Specialist/System Support and Development Admin 3 Accenture LLP Florence, NJ Aug 15, 2016 $115,550
Computer Specialist/System Support and Development Admin 3 Accenture LLP Bohemia, NY Sep 04, 2015 $86,001
Computer Specialist/System Support and Development Admin 3 Accenture LLP Norfolk, VA Dec 12, 2016 $86,000
Computer Specialist/System Support and Development Admin 3 Accenture LLP Norfolk, VA Aug 02, 2016 $86,000
Computer Specialist/System Support and Development Admin 2 Accenture LLP North Canton, OH Jul 31, 2015 $86,000
Computer Specialist/System Support and Development Admin 3 Accenture LLP Bentonville, AR Nov 20, 2015 $85,925
Computer Specialist/System Support and Development Admin 3 Accenture LLP Bentonville, AR Jul 09, 2015 $85,925
Computer Specialist/System Support and Development Admin 3 Accenture LLP Bentonville, AR May 08, 2016 $85,925
Computer Specialist/System Support and Development Admin 2 Accenture LLP Irving, TX May 11, 2015 $85,902
Computer Specialist/System Support and Development Admin 2 Accenture LLP San Diego, CA Dec 08, 2016 $74,800
Computer Specialist/System Support and Development Admin 2 Accenture LLP Scottsdale, AZ Apr 15, 2016 $74,800
Computer Specialist/System Support and Development Admin 2 Accenture LLP San Diego, CA Jul 23, 2016 $74,800
Computer Specialist/System Support and Development Admin 2 Accenture LLP San Diego, CA Aug 14, 2015 $74,760
Computer Specialist/System Support and Development Admin 2 Accenture LLP San Diego, CA Aug 15, 2015 $74,760
Computer Specialist/System Support and Development Admin 2 Accenture LLP Norwalk, CA May 28, 2015 $74,757
Computer Specialist/System Support and Development Admin 2 Accenture LLP Burbank, CA Dec 10, 2015 $74,757
Computer Specialist/System Support and Development Admin 2 Accenture LLP Los Angeles, CA Aug 21, 2015 $74,757

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Top Skills for A Systems Support Administrator

  1. Computer Hardware
  2. Customer Service
  3. Windows XP
You can check out examples of real life uses of top skills on resumes here:
  • Tested and analyzed computer hardware and software malfunctions to resolve physical and logical processing problems.
  • Provided world class customer service, troubleshooting assistance, and video conferencing support catered towards executives.
  • Maintained and trouble shot Windows XP, Server 2000, and Server 2003 configurations, routers, switches, and printers.
  • Network Troubleshooting including user authentication, remote access, bottlenecks.
  • Administered user accounts within Active Directory environment while delivering support via telephone, remotely, email and Walk-ins.

Rank:

Average Salary:

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Top 10 Best States for Systems Support Administrators

  1. Maryland
  2. Texas
  3. Rhode Island
  4. District of Columbia
  5. Connecticut
  6. Washington
  7. Virginia
  8. California
  9. New Hampshire
  10. Massachusetts
  • (2,129 jobs)
  • (3,023 jobs)
  • (126 jobs)
  • (713 jobs)
  • (442 jobs)
  • (956 jobs)
  • (3,693 jobs)
  • (4,682 jobs)
  • (191 jobs)
  • (1,274 jobs)

Systems Support Administrator Demographics

Gender

Male

72.3%

Female

20.0%

Unknown

7.7%
Ethnicity

White

56.6%

Hispanic or Latino

16.3%

Black or African American

12.1%

Asian

10.2%

Unknown

4.8%
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Foreign Languages Spoken

Spanish

59.3%

French

11.1%

Arabic

7.4%

Portuguese

3.7%

Chinese

3.7%

Japanese

3.7%

Mandarin

3.7%

Hindi

3.7%

Urdu

3.7%
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Systems Support Administrator Education

Schools

University of Phoenix

23.9%

Community College of the Air Force

6.9%

Strayer University

6.9%

University of Maryland - University College

6.3%

Central Texas College

5.0%

Excelsior College

4.4%

Park University

3.8%

Southwestern College

3.8%

DePaul University

3.8%

American University

3.8%

Colorado Technical University

3.8%

Northern Virginia Community College

3.8%

Heald College - Central Administrative Office

3.1%

Georgia State University

3.1%

Walden University

3.1%

University of Texas at Austin

3.1%

Western Governors University

3.1%

Pierce College at Puyallup

3.1%

Prince George's Community College

2.5%

Hawaii Pacific University

2.5%
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Majors

Computer Science

19.4%

Business

15.0%

Computer Information Systems

14.2%

Information Technology

12.3%

Computer Networking

4.9%

Electrical Engineering

4.0%

Computer Engineering

3.4%

Information Systems

3.2%

Management Information Systems

3.1%

Management

2.6%

Computer Technical Support

2.3%

Political Science

2.1%

Criminal Justice

1.9%

Accounting

1.9%

Computer Programming

1.8%

General Studies

1.7%

Electrical Engineering Technology

1.6%

Project Management

1.6%

Psychology

1.6%

Education

1.4%
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Degrees

Bachelors

38.7%

Other

22.0%

Associate

18.1%

Masters

14.0%

Certificate

3.9%

Diploma

2.5%

Doctorate

0.7%

License

0.2%
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