Information Technology Support Technician
Perrysburg, OH
IT Support Technician - Onsite | 12-Month Contract | Perrysburg, OH
Pay: $22-$25/hr
Schedule: Monday thru Friday, 8am to 5pm
We are seeking a talented IT Support Technician in Perrysburg, OH for a 12-month contract with potential to extend.
Responsibilities:
Performs basic analysis of functional or service requirements using a fundamental understanding of IT Business processes or problems.
Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers.
Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity.
Resolves technical issues of moderate complexity within a given technical area.
Partners with members of a given team or other IT teams as appropriate.
Identifies potential escalations and proactively alerts management.
Provides solutions to prevent problems from occurring in the area of responsibility including patch management.
Reviews implement and verifies changes/solutions of medium complexity and risk.
Ensures configuration management database entries are complete and accurate.
Provide on-site field support to customers and their suppliers including installation, servicing, repairing systems, equipment and escorting any client/vendor suppliers.
Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories.
Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, and other corporate deployed desktop applications.
Troubleshoot Microsoft patches, corporate software deployments, group policies,
Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
Troubleshooting of LAN/WAN issues impacting employee productivity on their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
Perform IMACD activities within SLAs - PC and peripheral add move change
Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy.
Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills.
Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.
Documents solutions and incident resolution case notes in English in assigned reporting systems
Audit, maintain, and manage the devices asset management systems.
Strong understanding and support of shipping & receiving, inventory, and warehousing practices.
Assist in loading and unloading shipments.
Experience in procurement, inventory, and asset management of IT equipment as well as managing the IT life cycle.
Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds and/or using pallet jacks.
Work with and/or around moving mechanical parts.
Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.
Information Technology Specialist
Canton, OH
Technical Support Analyst (Infrastructure Upgrade Project)
Duration: 18 months
Pay rate: $21/hr
Interviews: Week of January 5th, start likely January 12th
Training period: Day shift during training period (while you wait for security clearance from the end client)
Two shifts to choose from (
whatever best fits your schedule, but cannot change once you're locked into a shift
):
Group 1 - 7PM-4AM EST Monday-Friday (hour for lunch or leave an hour early, only 8-hour shifts, but generally available during these hours)
Group 2 - 8AM-5PM EST Saturday-Wednesday (hour for lunch or leave an hour early, only 8-hour shifts, but generally available during these hours)
*Will need to pass a background check, possibly drug screen*
Overview:
Our client is undertaking a major infrastructure upgrade project and is seeking a Technical Support Analyst to join their team.
Key Responsibilities:
Perform pre- and post-validation of IT equipment for a nationwide switch upgrade project (communicate with technicians who are in the field while you are in the office).
Provide technical support and troubleshooting for hardware and network components.
Document processes, findings, and resolutions with high attention to detail.
Communicate effectively with internal teams and stakeholders to ensure smooth project execution.
IT Support/Level One Help Desk-onsite
Walton Hills, OH
IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena
Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices.
Troubleshooting hardware devices(keyboards/mouse)
Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Help Desk Intern
Dayton, OH
A Help Desk Intern is a student employee that assists the Help Desk Team and provides quality technology support under the direct supervision of the Help Desk Supervisor.
Responsibilities
Assists the Help Desk Team to deliver technology support
Assist with the deployment of new equipment
Assist with software installs
Assist in collecting information for the equipment inventory
Goals of the Internship:
Learn some of the many facets of Information Services and Technology
Hands on learning experience in the technology arena
Learn how to work with different types of personalities
Qualifications
Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge
Ability to work in both a team environment and independently
Time Management
Analytical skills, the ability to solve problems that may come up during a typical work day
Strong written and verbal communication skills
Strong interpersonal skills with end users, customers, and management
Ability to communicate IT terminology to someone that does not understand technical terms
Must be pursuing a degree or certificates in a computer related field
Benefits
Stable and growing organization
Competitive weekly pay
Professional, positive and people-centered work environment
Fast-paced work environment
Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
Paid holidays (8); paid vacation and personal days
Auto-ApplyCredit Support Analyst
Columbus, OH
Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Global Wealth Management, and Investment Bank. Credit Monitoring sits within the WLS and provides Credit Compliance Monitoring for the Commercial Banking Loan Portfolio.
As a Credit Support Analyst within the Commercial Bank team, you will be tasked with assessing compliance with credit agreement terms for a designated portfolio of borrowers. Your role will involve interpreting financial and other covenants included in credit agreements to ascertain whether borrowers are adhering to the terms of the credit agreements or are in default. Your responsibilities will encompass both syndicated loans and bilateral agreements.
Job Responsibilities
Determine whether corporate borrowers have breached covenants, and as a result, have defaulted on the terms of their credit agreements
Interpret credit agreements and other legal documents to determine which co-borrowers, guarantors and other parties to the agreements require set up in bank's system of record for future covenant compliance evaluation
Perform credit analysis, review documentation and monitor ongoing compliance with financial covenants within an assigned portfolio of borrowers
Independently calculate cash flow and leverage ratios in accordance with specific terms laid out in credit agreements
Develop strong knowledge of secured lending products including borrowing base credit facilities
Determine the grid-based performance pricing that applies to borrower so the bank gets adequately compensated for credit risk
Adhere to the quality control standards that have been set for the process and to service level agreements WLS has with its internal business partners
Required qualifications, capabilities, and skills
Ability to identify and summarize key points in written reviews of credit-related transactions
Understanding of loan products, including documentation, for revolving lines of credit, term loans, borrowing bases, etc..
Strong verbal & written communication to effectively communicate with various stakeholders and across levels
Ability to work independently with minimum supervision including demonstration of good time management
High proficiency in using MS Office tools including MS Excel
Preferred qualifications, capabilities and skills
Bachelor's degree in Business/Accounting preferred
Auto-ApplyAviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Columbus, OH
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Service Desk Administrator
Columbus, OH
GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in compliance with established policies/procedures. This position will be located in Arlington, VA, and will be a fully remote position within the United States.
**Responsibilities**
+ Provide Tier I phone support and troubleshooting in compliance with established policies/procedures.
+ Provide supplemental hands-on desk-side support when required.
+ Meet contractual Service Level Agreements (SLAs) in regards to speed to answer, first call resolution, abandonment rate, and customer satisfaction.
+ Create, update, and track service requests/incidents within the ticketing system, and assist with maintaining/updating support documentation.
+ Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as MS Office and Windows 10.
**Qualifications**
+ High School with 3 - 6 years IT support (or commensurate experience)
+ Active Secret clearance with ability to obtain and hold DEA suitability
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $70,000.00 - USD $70,000.00 /Yr.
Submit a referral to this job (*******************************************************************************************************************************
**Location** _US-Remote_
**ID** _2025-6891_
**Category** _Administrative Services/Customer Support_
**Position Type** _Full-Time_
Systems Administrator - Level 1 - Endpoint
Ohio
Cintas is currently looking for a Systems Administrator-Level 1-Endpoint for the End User Services Team within IT. The Systems Administrator-Level 1 is responsible for: maintaining and developing the ongoing reliability, performance, and support of the systems environment as it pertains to user access; following defined procedures to monitor systems and resolve problems; performing troubleshooting for simple to moderately complex hardware, software, and network problems as it relates to user access.
Skills/Qualifications
Required:
High school diploma/GED; Bachelor's degree, preferred
Minimum 1 year of experience with level one customer service
Minimum 1 year of experience with Basic computer skills, including networking, IT device management, PC and Mac operations
Strong Multitasking ability
High degree of demonstrated customer service and hospitality skills
Excellent written and oral communication skills
Ability to maintain calm under pressure
Preferred:
Experience with Win10 and Win11 OS
Experience with Office M365, Microsoft Teams and Zoom
Experience with BYOD
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
Job Category: Information Technology
Organization: Corporate
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
Support Technician
Columbus, OH
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
10.7
-
14
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyDesktop Support Technician
Columbus, OH
An IS Desktop Support technician serves as tier II support for all technology related issues at the hospital. They provide world class service through their interactions with our users and technical competencies. During each interaction, they gather information needed from users to assist in timely resolution. They are empathetic, polite, and listen to our users in order to fully understand the issues and then respond appropriately in accordance to our practices and procedures.
Principal Duties and Responsibilities:
- Serve as tier II support of contact for IS-related issues by responding to requests or incidents (break/fix, refresh, deployment related tasks)
- Gather needed information from users that will assist in the timely resolution of requests.
- Identify situations requiring urgent attention, to better prioritize and route to appropriate area.
- Provide accurate and timely logging and resolution of issues in the Service Management system.
- Take ownership of user issues, follow the status of issues on behalf of the user, and communicate progress in a timely manner.
- Responsible for continuous improvement.
- Performs other duties as assigned.
Knowledge, Skills and Abilities Required:
- Technical aptitude and a working knowledge of fundamental operations of Windows, PC, laptop and server hardware, and related IT equipment such as printers, wireless devices, and scanners.
- Clear, confident, and calming voice tone when interacting with users.
- Maintain a questioning attitude until user's issues are understood.
- Ability to think and act quickly.
- Detail oriented and thorough follow up.
- Expertise in conflict resolution and emotional intelligence.
- Ability to manage relationships, conflict, and communication with a high-level of proficiency.
- Exceptional interpersonal, presentation, verbal, and written communication skills required to interact effectively with all levels of the organization and external contacts.
- Excellent customer service skills and the ability to translate technical information into user-friendly terminology.
- Present a professional and polished appearance.
- One on One and small group teaching skills.
- Exceptional problem solving and technical skills.
- Time management skills.
- Have a polite, friendly, and empathetic presence both virtually and in person.
Skills
Desktop, Windows 10, Troubleshooting, Hardware, Customer service, Technical support
Top Skills Details
Desktop,Windows 10,Troubleshooting,Hardware,Customer service,Technical support
Additional Skills & Qualifications
- Manages Customer Support Analyst workload by responding to user's questions, incidents, and requests in accordance to IS Support Center standards.
- Provides accurate and timely logging of incidents and resolution for incidents in the Service Management system.
- Gather needed information from users that will assist in the timely resolution of requests.
- Identify situations requiring urgent attention, prioritize and route to appropriate analyst or area for resolution
- Demonstrates world class interpersonal skills to communicate understanding, expectations, and resolution to foster a positive user relationship.
- Maintains high availability by routing issues to the appropriate area for troubleshooting and resolution.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Columbus, OH.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbus,OH.
Application Deadline
This position is anticipated to close on Dec 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Support Technician
Columbus, OH
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
10.7
-
14
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyTier 1 - Help Desk Technician
Maumee, OH
Job Title: Help Desk Technician - Tier 1 Company: Virtual Technologies Group (VTG) Position Type: Full-time Compensation Range: $18-20/hr plus comprehensive benefit package
Be the HERO for your company again! Join Virtual Technologies Group for an opportunity to tackle complex technology challenges and make a significant impact. Our company supports numerous clients, has a broad array of high-tech resources at your disposal, and fosters close client relationships. We boast the leading technical team nationwide and are expanding our workforce to better serve our customer base.
We offer diverse tech solutions at Virtual Technologies Group, ranging from managed IT services and hosted voice services for resellers and direct clients, to cybersecurity as well as physical security offerings. Additionally, we develop custom software and provide educational support in testing and fleet management for educational institutions.
Benefit Offerings:
-Medical, dental, and vision
-401K with company match
-Short-term and long-term disability coverage paid for by the company
-Life insurance paid for by the company with a buy up option for you and your family
-Flexible work schedule
Job Overview:
The Tier 1 Help Desk Technician provides expeditious support leveraged through various backend platforms to meet and exceed goals and expectations that have been stipulated by clients. Support is primarily performed over the phone, through a ticket system and/or through remote methods for hardware and software support.
Location and Hours: This job is located on site at our Maumee, OH office location, with the opportunity for future remote / hybrid work. Tier 1 Helpdesk Technicians are required to work in-office during normal business hours.
Responsibilities/Job Functions:
The main responsibility of a Tier 1 Help Desk Technician is to answer the phone and work the ticket boards.
Troubleshoot and resolve computer-related issues with end users remotely and over the phone.
Proactively monitor tickets to prevent larger issues from occurring and watch for priority one (P1) and VIP User tickets.
Manage accounts through Microsoft Active Directory/ Entra ID and Office 365.
Setup and configuration of Microsoft Office products and many other software products.
Identify and troubleshoot VoIP related tickets - extension issues, voicemail reset, connectivity issues.
Handle customer issues in an organized fashion through a ticketing system.
Communicate with coworkers to escalate tickets as needed to Tier 2 Help Desk Technicians.
Minimum Qualifications:
Customer service experience is a must.
Excellent with oral and written communication.
Ability to quickly solve problems.
Flexibility in a dynamic work environment.
Entry level industry certifications are a plus.
Experience in VoIP platforms a plus.
Multitasking and completing projects according to their scheduled deadlines.
Auto-ApplyDOD Skillbridge - System Administrator
Wright-Patterson Air Force Base, OH
This position is a DOD Skillbridge Internship with the potential opportunity to become a full-time position upon completion. You must be active duty military and approved for DOD Skillbridge to be eligible
The AFRL/RX System Administration Team's training program is designed to provide a comprehensive and immersive learning experience for those who are leaving the military and entering the commercial work environment. The program is structured to ensure beneficiaries of the SkillBridge Program develop the necessary skills, increase his/her knowledge, and experience to succeed in his/her role, while contributing to the team's goals and objectives.
Provide the beneficiary with a thorough understanding of the AFRL/RX System Administration Team's roles and responsibilities
Develop the beneficiary's skills and knowledge required to provide tier-2 and tier-3 technical support for an organization
Further develop skills necessary to complete common system administration tasks in an Active Directory environment
Introduce the beneficiary to advanced concepts and techniques to include group policy, puppet, and other similar automation technologies
Provide hands-on experience in a real-world environment, and an opportunity to demonstrate the skills gained from this program
Requirements
You must be active duty military and eligible for DOD Skillbridge
Active secret security clearance
Familiarity with computers, including typing, using a mouse, and navigating a Windows or mac OS operating system.
Advanced familiarity with computers, including advanced OS topics, troubleshooting, maintenance, repair, and basic networking.
Familiarity with basic administration tools and methodologies such as service, task and disk managers, user and group management, Active Directory concepts and tools.
Requires a Security+ certification.
Auto-ApplyJunior Systems Engineer
Columbus, OH
Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small start-up or a government agency.
We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.
Job Summary
Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small start-up or a government agency.
We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.
Battelle's Cyber team is seeking motivated Junior Systems Engineer to support our Cyber Trust and Assurance division from our offices in Columbus, OH.
The ideal candidate will have a background in electronics, computer engineering, electrical engineering, or data science, and a strong interest in working with complex, cyber-physical systems. These positions offer the opportunity to work on cutting-edge projects involving satellites, unmanned aerial systems (UAS), and advanced microelectronics.
Responsibilities
Decompose complex systems and develop system models to assess risk and performance.
Including specification sheets, log files, schematics, sensor outputs, firmware images, source code, simulation data, and network traffic to interpret system behavior and inform model development..
Work with cyber-physical systems, such as UAS, with a focus on microelectronics.
Utilize statistical methods to support data analysis and model validation.
Apply large language models (LLMs) and other AI tools to process and analyze unstructured data.
Collaborate with multidisciplinary teams to deliver high-quality technical solutions.
Key Qualifications
Bachelor's degree in Electronics, Computer Engineering, Electrical Engineering, or a related field with 2-5 years of relevant experience in systems engineering or a related discipline.
Familiarity with large language models (LLMs) or willingness to learn.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Must be willing and able to obtain and maintain a DoD Top Secret clearance after hire.
Must be willing to work a hybrid schedule from our Columbus, OH offices.
Preferred Qualifications
Master's degree in in Electronics, Computer Engineering, Electrical Engineering, or a related field with 3-5 years of relevant experience in systems engineering or a related discipline.
Experience working with cyber-physical systems, such as satellites or unmanned aerial systems.
Knowledge of microelectronics or semiconductor manufacturing.
Prior experience handling Controlled Unclassified Information (CUI) or working in a cleared environment.
Proficiency in Python or other scripting languages for data analysis, automation, or system integration tasks
Familiarity with Model-Based Systems Engineering (MBSE) tools (such as Cameo, Enterprise Architect, or similar) and an understanding of MBSE methodologies and processes
Experience applying the MITRE ATT&CK and MITRE DEFEND frameworks for threat modeling, security assessment, or defensive strategy development
Active DoD Top Secret clearance
Additional Information:
Due to the nature of the work, we are unable to consider candidates who do not have at least an interim Secret clearance at the time of hire.
SOME OF THE EXTRAS THAT MAKE WORKING HERE GREAT:
Learn (tuition assistance, paid training) and teach (get published, speak at a conference)
Software and Intellectual Property development royalty sharing
Mentorship and learning culture
Internally funded and guided research projects with large amounts of individual autonomy
Benefits: Live an Extraordinary Life
We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.
Balance life through a compressed work schedule: Most of our team follows a flexible, compressed work schedule that allows for every other Friday off-giving you a dedicated day to accomplish things in your personal life without using vacation time.
Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs.
Take time to recharge: You get paid time off to support work-life balance and keep motivated.
Prioritize wellness: Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.
Better together: Coverage for partners, gender-affirming care and health support, and family formation support.
Build your financial future: Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.
Advance your education: Tuition assistance is available to pursue higher education.
A Work Environment Where You Succeed
For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world.
You will have the opportunity to thrive in a culture that inspires you to:
Apply your talent to challenging and meaningful projects
Receive select funding to pursue ideas in scientific and technological discovery
Partner with world-class experts in a collaborative environment
Nurture and develop the next generation of scientific leaders
Give back to and improve our communities
Vaccinations & Safety Protocols
Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).
Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.
The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.
For more information about our other openings, please visit ************************
Surgery Center Administrator
Cincinnati, OH
Insight Global is looking to add an Administrator to their client's location in the Cincinatti, OH area. This person will be responsible for directing, coordinating, and controlling all aspects of the operating functions, processes, and staff of the facility while demonstrating the primary goal of efficiently providing surgical services that exceed customer expectations and improve clinical and financial operations. This is a large and well-known facility in the area with 3 ORs and 2 procedure rooms. Each month, they have anywhere from 600-700 cases. The candidate in this role with fit between the salary range of $125,000-$150,000 depending on experience.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (****************************************** Og4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (*********************************************************************************************** .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** .
Skills and Requirements
3+ Management within an Ambulatory Surgery Center environment (ASC)
Ability to work well with physicians, employees, and patients. Multi-specialty experience
Managed a large center
Desktop Support Technician I
Westlake, OH
Full-time Description
Q-Lab Corporation is currently seeking a Desktop Support Technician I to join our corporate team in Westlake, OH. This role will provide customer service and technical support for Q-Lab employees worldwide. This position will troubleshoot, research, and resolve computer related problems. Q-Lab's team is responsible for managing an international VPN data network with six locations around the world. We have approximately 225 internal users, 300 computers, and 40 servers.
Our mission is to make work-life productive for any Q-Lab employee who works with information technology. Your job would be to make a key impact towards that mission. We are looking for a high-energy and talented individual to join our team!
This position is eligible for a hybrid work schedule of up to 2 days per week at home.
Responsibilities:
Provides technical support for end user requests via phone, e-mail, and face-to-face
Uses remote support tools to control end user PCs (e.g. remote desktop, Bomgar)
Completes user creation/retirement tasks, and documents access control changes
Creates purchase requisitions for PCs, computer peripherals, and software
Performs routine end-user support tasks such as computer replacements, software installations, and printer troubleshooting
Ensures timely follow-up and attention of end user support cases
Documents, tracks, and monitors problems using the IT Help Desk ticketing system
Escalates issues as necessary to appropriate team members
Required Skills/Experience:
Experience or education that demonstrates the ability to support Windows operating systems and PCs
Knowledge of common Windows software applications: Microsoft Office, Web Browsers (Edge, Firefox, Chrome)
Knowledge and ability to troubleshoot PC hardware and peripheral devices (e.g. printers, label makers, Bluetooth keyboards/mice, webcams)
Experience with PC imaging, software installation, and profile migrations is a nice to have
Positive attitude, energetic, customer service focus, tackles tasks with a sense of urgency
Ability to communicate effectively with both technical and non-technical end-users
Who We Are:
Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.
We Offer:
Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio.
A Northeast Ohio Top Workplace environment - 11 years running!
A proven track record of success.
Excellent compensation package including year-end bonus and company-funded retirement plan.
Comprehensive benefits: Health, Vision, Dental, Disability and Life.
Generous Paid Time Off, and Holidays.
Fun, friendly working atmosphere!
Salary Description $20-$25/hr
Junior Network Administrator
Milan, OH
Sierra Lobo offers a full range of professional and technical capabilities, including Test and Evaluation, Systems Engineering, and Advanced Technologies. In our Corporate Technology Development and Engineering Center (TDEC) in Milan, Ohio, we also develop products and processes related to Cryogenic Fluid and Thermal Management Systems, Densified Propellant Management Systems, and Prototype Extreme Pressure and Temperature Systems. Our customers rely on Sierra Lobo's expertise in managing large contracts for the Government combined with in-house core competencies in research and engineering. This unique combination gives customers access to specialty skills and a proven management framework that produces “Excellent” results.
This position will be located in Milan, OH.
EOE/Minority/Female/Disabled/Veteran
Responsibilities
Position Summary:
We are seeking a motivated and detail-oriented Junior Network Administrator to join our team. This entry-level role is ideal for candidates with foundational networking knowledge who want to grow their career in IT operations, infrastructure, and cybersecurity. You will assist in supporting, maintaining, and troubleshooting network systems across our organization, working under the guidance of network and system administrators.
Key Responsibilities:
Monitor and maintain network hardware, software, and connectivity.
Provide first-line support for network issues, escalating as necessary.
Perform routine maintenance on switches, routers, firewalls, and wireless systems.
Support flaw remediation processes with patch management and basic configuration updates.
Document network changes, troubleshooting steps, and standard procedures.
Assist in monitoring logs and alerts from network devices and security tools.
Provide technical support for end-users and helpdesk escalations.
Participate in hardware/software deployments and system upgrades.
Qualifications
Qualifications:
Required:
Trade school or similar training in information technology, networking, or similar field of study.
0-2 years of experience in IT support, networking, or system administration.
Basic understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts.
Familiarity with Microsoft Windows environments; Linux knowledge a plus.
Strong troubleshooting skills and willingness to learn new technologies.
Excellent communication, problem solving, and teamwork skills.
Preferred:
Associate degree in Information Technology or related field.
CompTIA Network+ or Security+ certification.
Experience with Active Directory and Microsoft 365.
Exposure to SIEM, monitoring, or logging tools.
Auto-ApplyEngineer Associate (Entry-Level) - System Performance Analysis (SPA)
New Albany, OH
Job Posting End Date 12-26-2025 Please note the job posting will close on the day before the posting end date. Works within the System Performance Analysis group. The System Performance Analysis group conducts advanced system studies to support capital projects, including but not limited to transient stability, voltage stability, electromagnetic coupling, insulation coordination, geomagnetically induced currents, electromagnetic field, and Power Quality using PSS/E, ASPEN OneLiner, PSCAD, and Alstom electrical engineering technologies.
Job Description
What you'll do:
More specifically, responsibilities include the following duties:
* Conduct system performance analysis and provide solutions to support planning, operations, engineering, regulatory and financial needs of the company.
* Perform electrical engineering studies related to power system stability, reliability, and compliance.
* Perform transient and voltage stability studies, insulation coordination studies, electromagnetic field studies, and studies of geomagnetically induced currents and geomagnetic disturbance.
* Perform power-flow analyses in support of system dynamic stability, system restoration, and geomagnetic disturbance analyses.
* Develop and maintain power system models.
* Calculate electromagnetic interference for overhead and underground transmission lines.
* Technical Expertise: Keeps abreast of new products, developments, technologies, procedures and equipment. Understands and analyzes interrelationships between systems and component equipment. Interprets codes and regulations, and develops standards relevant to the area of assignment.
* Leadership & Guidance: Provides guidance and exercises judgment and discretion in providing guidance and direction to other Engineers. Leads, facilitates and coordinates work activities of others within the work group, team, department, corporate entity, or those external to the company as required to perform all routine engineering work. Ensures all work activities are performed in accordance with the policies, practices, standards and rules of the company and complies with the regulations and procedures required by external agencies. Promotes engineering professionalism and standards. Coordinates and conducts training sessions.
* Planning & Organization Ability: Participates in the development of plans by establishing measurable goals, objectives and requirements for specific areas of responsibility. Coordinates the development of input necessary to establish projected cost of all projects. Is proficient in use of scheduling techniques (CPM, PERT, flow charts, etc.) for budget and planning activities. Identifies and initiates appropriate corrective action when objectives are not being met.
* Problem Solving & Initiative: Identifies, clarifies, resolves, and initiates solutions to routine and/or complex problems that sometimes involve analysis of inadequate or conflicting data. Demonstrates the ability to divide problems into component steps. Consistently looks for and develops opportunities and presents new ideas and approaches.
* Communication: Coordinates the work of other engineers in an efficient and effective manner. Develops, reviews or prepares reports on complex technical subjects clearly, concisely and effectively, in a manner suitable for presentation to management, professional societies, regulatory bodies, etc. Leads and facilitates meetings effectively. Interpersonal Skills: Possess collaborative and consensus building skills. Functions as a team leader and member. Networks upward and downward in several disciplines inside and outside the AEP system. Leverages network to get things done.
* Decision Making: Makes decisions affecting plans and goals based on analysis of uncertain input and outcomes. Uses diverse approaches to make decisions in the absence of a definite framework or where few precedents exist. Can handle conflicting interests related to approaches on projects or studies. Analyzes options and risks and possesses the experience and knowledge to assess the risk of decisions and act accordingly. Makes decisions that affect the operations or results of the department and may have some impact on a major project.
* Business Awareness & Characteristics: Exhibits an awareness of AEP's competitive position and how business decisions impact their organizational unit. Understands the specific goals and objectives of their individual organizational unit and is proficient in establishing measurable goals and objectives. Effectively manages project budgets using cost management techniques and understands how their decisions and recommendations impact AEP's expenses and revenues. Demonstrates an awareness of profit incentives, optimizing growth of customers' businesses and using our services to attract new business.
What we're looking for:
Engineer Associate SG6
* This is an entry level position for new graduates with a Bachelor's degree in engineering in a program accredited by ABET*
* Passing the Fundamentals of Engineering examination in preparation for future licensing as a Professional Engineer (PE) is encouraged and preferred.
* VP or above may waive the requirement for a degree from a university with an Non ABET accredited program
In addition:
An Electrical Engineering Bachelor's degree is preferred for this role.
Where you'll work:
This role sits on site in New Albany Ohio or Columbus Ohio
What you'll get:
Engineer Associate SG6($84,000-$105,000)
In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do
At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
American Electric Power (On-Site)
$84K- $105K / Year
#LI-Onsite
#AEPCareers
#engineer
#earlycareer
Compensation Data
Compensation Grade:
SP20-005
Compensation Range:
$72,380.00 - $90,474.50
The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Service Desk Technician
Cincinnati, OH
Job DescriptionDescription:Description
The Service Desk technician is the first level of the support chain and serves as a single point of contact for
CenterGrid customers. The Service Desk is directly involved in recording, troubleshooting, resolving or dispatching
incident tickets as well as completing tasks and requests. Service Desk technicians also provide first level
assistance for client hardware, software, password, and VOIP, along with major incident support. The CenterGrid
Service Desk operates 24x7x365.
Responsibilities include:
Provides support via phone, e-mail and chat to employees of CenterGrid clients.
Provides support for Microsoft Windows 10 Operating System
Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
Provides support for mobile devices including configuration and email sync.
Mobile Device Support - Android and/or iOS
Handles 40-50 issues per day efficiently and appropriately.
Maintains regular and punctual attendance.
Utilizes Active Directory and application systems to reset passwords.
Assists users in adding and changing network printers.
Provides technical support for remote workers, including VPN connectivity issues.
Remote control of user's computers utilizing remote access tools.
Troubleshoots remote access connectivity problems including WiFi.
Conducts self in a manner that is consistent with client service expectations.
Assist in the creation and maintenance of support documentation including, work instructions/processes/procedures
Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery
Perform other duties as assigned
Requirements:
Requirements:
Self-starter with excellent organizational, administrative and interpersonal skills
Ability to follow through with tasks, projects, and troubleshooting with minimal supervision
Excellent oral, written, technical, and business communication skills.
Ability to multi-task and work in fast paced environment.
Must maintain a professional image, attitude, and demeanor
Strong customer service orientation
Must demonstrate ability to work with others and promote a harmonious working relationship in the NOC, with other Departments, field personnel, and clients
Be ethical, fair, and of high integrity
Able to lift devices weighing over 50 lbs
Preferences:
Preferred prior NOC, service desk, or helpdesk support experience
Preferred 2 year degree, or technical training (technical school or military)
CompTIA certifications
Help Desk Institute (HDI) certifications
Information Technology Infrastructure Library (ITIL) Foundations v3 or v4
Experience navigating a knowledgebase
Knowledge of various PC hardware and software applications including:
Operating Systems: Windows 10, MacOS
User creations/terminations (tasks/requests)
SaaS support - application support (as needed by customer)
Vivantio or other ticketing systems
Word, Excel, PowerPoint, Office365, Outlook, etc.
Internet Service Provider (ISP), Cable Modem, and Internet Support.
Mobile Device Support - Android or iOS
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
M-F = 8am-Midnight Saturday: 9am-10pm Sunday: 10am-10pm Every other
weekend: Associate will work either Saturday or both Saturday &
Sunday.
There are rotating weekends where the associates will ultimately work 2 Saturdays per month and 1 Sunday per month)
The associates coming on board will only work 9-6 during their training
process (approx. 1-2 wks). After that, they will work a range of shifts
based on business needs. That could range from 9-5:30 up to and
including 3pm-midnight. They will most likely not work the same
scheduled hrs each day. They will fluctuate. Schedules are posted 3-4
weeks in advance
Candidates must
have excellent communication skills. Able to troubleshot computer
software/hardware issues over the phone; looking for candidates that are
reliable, dependable, able to multi-task; Proficient with MS Word,
Excel and Windows applications, quick learner, able to add value to the
team.
Additional Information
$15/hr
6 months