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Systems support administrator skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jennifer Richardson Ph.D.,

Ranganathan Chandrasekaran

Below we've compiled a list of the most critical systems support administrator skills. We ranked the top skills for systems support administrators based on the percentage of resumes they appeared on. For example, 6.8% of systems support administrator resumes contained troubleshoot as a skill. Continue reading to find out what skills a systems support administrator needs to be successful in the workplace.

15 systems support administrator skills for your resume and career

1. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how systems support administrators use troubleshoot:

Started troubleshoot immediately and involved circuit providers and network engineers when required to resolve issues within acceptable downtime limit.
Install, Maintain, and Troubleshoot Telecommunications Equipment, Information Management and Communications Security.

2. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how systems support administrators use linux:

Performed all system maintenance, user management/training & hardware/software trouble-shooting for a 96-node Linux cluster, serving multiple departments and disciplines.
Perform administration on Windows Server platforms and Linux Operating Systems, including operation and maintenance across platforms.

3. SQL

Here's how systems support administrators use sql:

Migrated this application from windows 2000 to windows 2008r2 using SQL server on Windows 2008r2 in a Virtual environment.
Create and distribute reports using Microsoft SQL 2005, DameWare, Hyena and the SMS/SCCM SQL reports module.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how systems support administrators use customer service:

Provided world class customer service, troubleshooting assistance, and video conferencing support catered towards executives.
Worked primarily in customer service, covering several fields of support for Communication Systems Division.

5. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how systems support administrators use database:

Planned and executed the upgrade and boot migration of business critical high-availability database servers.
Administered and supported engineer and research department Database for data integrity and security settings.

6. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how systems support administrators use os:

Maintained K4 publishing system (v5.8 clients and servers) with regular K4 and Mac OS upgrades with no downtime.
Involved in Exchange 2003 to 2007 migrations on Windows OS side for North America, Europe, & Latin America.

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7. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how systems support administrators use technical support:

Provide technical support to customers by activating Blackberry and Microsoft Exchange accounts.
Provided end-user technical support on new and used desktop/laptop computer systems.

8. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how systems support administrators use unix:

Managed industrial Imaging systems and integrated communications with connectivity to the Unix Host systems.
Performed problem determination activities for UNIX application problems.

9. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how systems support administrators use dod:

Assisted in managing, planning and scheduling facilitation workshops held at various DoD facilities.
Provide outstanding email support to the DoD Public Key Engineering (PKE) helpdesk inquiries daily over the past 13 months.

10. VMware

Here's how systems support administrators use vmware:

Enabled the engineering lab to successfully support customers by rapidly deploying test environments using VMware, IBM and Cisco products.
Supported global network, VMWare servers and physical server infrastructure and global applications installed on them.

11. SharePoint

Here's how systems support administrators use sharepoint:

Controlled departmental cameras, projectors and conference phones through SharePoint.
Created SharePoint sites and individual accounts for entities associated with the Department of Defense around the world.

12. Windows Server

Here's how systems support administrators use windows server:

Implemented Windows Server Update Services 3.0 via Group Policy, which pushes out critical and non-critical updates per Microsoft's recommendation.
Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for over 150 users.

13. Switches

Here's how systems support administrators use switches:

Maintained and trouble shot Windows XP, Server 2000, and Server 2003 configurations, routers, switches, and printers.
Maintained health and integrity of networks (ensured connectivity and reliability, modified configurations on routers and switches).

14. Technical Troubleshooting

Here's how systems support administrators use technical troubleshooting:

Contract Position Handled technical troubleshooting within a corporate environment, including system crashes, slow-downs and data recoveries.
Provide technical troubleshooting information to users with step-by-step instructions, when applicable.

15. SAN

SAN abbreviation for storage area network is a computer network that provides storage access.

Here's how systems support administrators use san:

Provided full Systems Administration support to the new Goodrich Aerospace repair facility in San Carlos, Brazil.
Advanced knowledge of systems security practices and SAN storage systems.

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What skills help Systems Support Administrators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on systems support administrator resumes?

Jennifer Richardson Ph.D.

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What systems support administrator skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young systems support administrators need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a systems support administrator stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all systems support administrators possess?

Robert Rucker

Lecturer, Arizona State University

Being able to learn a new technology very quickly is critical since that is what my students encounter.

Do you want to know more?

List of systems support administrator skills to add to your resume

The most important skills for a systems support administrator resume and required skills for a systems support administrator to have include:

Troubleshoot
Linux
SQL
Customer Service
Database
OS
Technical Support
Unix
DOD
VMware
SharePoint
Windows Server
Switches
Technical Troubleshooting
SAN
PC

SSL
Backup Recovery
Desktop Support
User Accounts
DNS
Remote Support
VoIP
Remedy
Debugging
SCCM
Computer System
Java
Virtualization
VPN
Workstations
Mac

TCP/IP
Tcp Ip
Vmware Esxi
DHCP
IIS
Windows XP
Red Hat
Virtual Servers
Lan
Software Installation
Citrix
Android
Remote Desktop
Hyper-V
Technical Assistance
Microsoft Exchange

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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