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Job outlook for systems support administrators in the United States
Systems support administrator job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected systems support administrator job growth rate is 5% from 2018-2028.
About 18,200 new jobs for systems support administrators are projected over the next decade.
Systems support administrator salaries have increased 9% for systems support administrators in the last 5 years.
There are over 370,813 systems support administrators currently employed in the United States.
There are 192,994 active systems support administrator job openings in the US.
The average systems support administrator salary is $86,448.
Are systems support administrator jobs in demand?
Systems support administrator job and salary trends over time
Systems support administrator jobs over time
Systems support administrator job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 370,813 | 0.11% |
| 2020 | 449,403 | 0.13% |
| 2019 | 348,487 | 0.10% |
| 2018 | 208,511 | 0.06% |
| 2017 | 206,190 | 0.06% |
Average systems support administrator salary over time
Systems support administrator salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $86,448 | $41.56 | +3.4% |
| 2024 | $83,600 | $40.19 | +2.3% |
| 2023 | $81,707 | $39.28 | +1.2% |
| 2022 | $80,761 | $38.83 | +1.8% |
| 2021 | $79,367 | $38.16 | +2.4% |
Systems support administrator jobs by state
Most common states for systems support administrators
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 336 | 48% |
| 2 | South Dakota | 869,666 | 324 | 37% |
| 3 | Washington | 7,405,743 | 2,449 | 33% |
| 4 | New Mexico | 2,088,070 | 669 | 32% |
| 5 | Kansas | 2,913,123 | 907 | 31% |
| 6 | Missouri | 6,113,532 | 1,638 | 27% |
| 7 | Alaska | 739,795 | 201 | 27% |
| 8 | New Hampshire | 1,342,795 | 351 | 26% |
| 9 | North Dakota | 755,393 | 200 | 26% |
| 10 | Vermont | 623,657 | 164 | 26% |
| 11 | Maryland | 6,052,177 | 1,455 | 24% |
| 12 | South Carolina | 5,024,369 | 1,187 | 24% |
| 13 | Michigan | 9,962,311 | 2,249 | 23% |
| 14 | Virginia | 8,470,020 | 1,959 | 23% |
| 15 | Minnesota | 5,576,606 | 1,239 | 22% |
| 16 | Arkansas | 3,004,279 | 646 | 22% |
| 17 | Rhode Island | 1,059,639 | 233 | 22% |
| 18 | Delaware | 961,939 | 214 | 22% |
| 19 | Wyoming | 579,315 | 128 | 22% |
| 20 | Nevada | 2,998,039 | 624 | 21% |
Most common cities for systems support administrators
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | El Mirage | 1 | 3% | $84,154 |
| 2 | Oak Ridge | 1 | 3% | $73,306 |
| 3 | Campbell | 1 | 2% | $107,336 |
| 4 | Holyoke | 1 | 2% | $88,848 |
| 5 | Littleton | 1 | 2% | $80,111 |
| 6 | Avondale | 1 | 1% | $83,948 |
| 7 | Goodyear | 1 | 1% | $83,833 |
| 8 | Santa Clara | 1 | 1% | $107,340 |
| 9 | Tempe | 1 | 1% | $83,699 |
| 10 | Washington | 2 | 0% | $90,132 |
| 11 | Boston | 1 | 0% | $89,068 |
| 12 | Glendale | 1 | 0% | $84,001 |
| 13 | Indianapolis | 1 | 0% | $73,967 |
| 14 | Kansas City | 1 | 0% | $74,336 |
| 15 | Phoenix | 1 | 0% | $83,970 |
| 16 | Raleigh | 1 | 0% | $80,171 |
| 17 | Scottsdale | 1 | 0% | $83,921 |
Systems Support Administrator job outlook: Expert opinions
Our panel of systems support administrator experts
Hampton University
Governors State University
Northwood University
Palm Beach State College
University of New Haven
Western Illinois University
Albertus Magnus College
Arizona State University
SUNY Potsdam
University of Nebraska at Omaha
Gulfstream Aerospace
Grand Valley State University
Tiffin University
California State University - Long Beach
University of Washington
Bakersfield College
University of Colorado at Colorado Springs
What general advice would you give to a Systems Support Administrator?
Dr. Yohannes Bekele: By entering the computer engineering profession now, individuals can take advantage of the high skilled-power demand in the field, diverse career paths broadly classified under hardware and software sub-areas, lucrative salaries as compared to other fields, continuous learning opportunities, and the potential for entrepreneurship in changing ideas into startup businesses easily. It is a field that offers long-term growth prospects and the chance to contribute to the development of cutting-edge technologies.
What will help Systems Support Administrators increase their earning potential?
Dr. Yohannes Bekele: In being a computer engineer, people like all the advantages in the field including attractive compensation packages and lucrative salaries, the intellectual satisfaction of solving complex problems, opportunities for continuous learning and innovation as technology rapidly evolves, ability to work on cutting-edge technologies and contribute to their development and the diverse career paths across hardware, software, embedded systems, and various industries. The main struggle most people have in becoming a computer engineer is its steep learning curve especially when it comes to hardware design and related areas. It takes years to become proficient in the field as compared to other fields such as software programming where a relatively shorter amount of time is enough to join the workforce. In addition, the ever evolving environment with constantly changing technologies, standards, and the need to keep learning new things makes it difficult to achieve the epitome in the field.
What general advice would you give to a Systems Support Administrator?
Rich Manprisio MPM, PMP: Soft skills are necessary always but in regard to technical skills I see AI having a more prevalent role in IT. Graduates will need to look for ways both to leverage AI to help deal with cybersecurity related issues in addition on how AI can aid in complete infrastructure tasks
What Systems Support Administrator skills would you recommend for someone trying to advance their career?
Rich Manprisio MPM, PMP: Make sure you stay on top of the latest developments with technology. With the fluidity of technology, students today need to have the solid groundwork of a degree in IT but also understand things are continually changing and this need to always be continuing their learning and professional development.
What will help Systems Support Administrators increase their earning potential?
Rich Manprisio MPM, PMP: Certifications help set you apart from other graduates. When just starting out focus on vendor neutral certifications that can show potential employers that you are willing to get the necessary additional certifications that are prevalent in the IT field.
What will help Systems Support Administrators increase their earning potential?
Dr. Joseph Oluwole: My general advice is to seek out administrator and professor mentors who can provide a sounding board and encouragement through the emotional roller coaster that administration can be. I cannot overstate the importance of supportive mentors to the success of a new graduate beginning as an administrator. Even the State of New Jersey, for instance, recognizes the importance of mentoring and created a formal program for new assistant principals and principals to seek support from experienced mentors under the state's New Jersey Leaders to Leaders (NJL2L) program.
What will help Systems Support Administrators increase their earning potential?
Jason Nichols PhD: Build your experience base through internships and industry projects, and brag about these experiences when you interview. Collect professional certificates to compliment your degree. Security and cloud computing are excellent areas to pursue these in right now. AI and machine learning as well, of course. Build a structured skillset in problem solving and critical thinking, and demonstrate this skillset in your discussions with future employers. Map all of these efforts into a coherent story about yourself in your applications, and how they have shaped you to be a tech-savvy business problem solver, with a strong understanding of both the business and the technology. This foundation prepares you for so very many roles in our field, and businesses recognize and actively seek out this profile in their job candidates. Use the resources available to you. If you need additional time for more formal training, join a masters program. Join us for a masters program, actually. Our AI in Business masters program is launching this Fall, and is open for enrollment currently. Visit us here to learn more: https://wpcarey.asu.edu/masters-programs/ai-business
Laura Kier
Network Design and Administration InstructorWhat general advice would you give to a Systems Support Administrator?
Laura Kier: Students graduating from the Computer Network Design and Administration program will enter the job market with a solid foundation in networking technologies. Above that they should also be able to develop and demonstrate excellent communication and interpersonal skills. Networking has a strong emphasis on teamwork and being able to communicate well with customers, co-workers and teammates is vital. Attaining certifications in Cisco, Linux, Windows, and security will also help the student stand out within the industry (classes in the program help to learn the knowledge needed to attain certifications). Students should participate in any local or online communities and groups to enhance skills and knowledge and find networking opportunities.
What Systems Support Administrator skills would you recommend for someone trying to advance their career?
Laura Kier: Computer Networking is a dynamic field with a wide variety of opportunities in many different industries. Some skills that will be more important in general are skills in software defined networking and automation. Skills in the DevOps field will be necessary, as well as skills leveraging AI tools. Cybersecurity is always important and using AI tools to enhance security and monitoring is necessary.
What will help Systems Support Administrators increase their earning potential?
Laura Kier: Learn to present your skills well from the interview and into your career. Those communication skills count! Industry certifications like CCNA matter. They help you demonstrate a willingness to grow and learn beyond what was required for your degree. Be willing to take on new challenges with your new job and keep learning new skills. It is really important for graduates to understand that talented IT professionals can move up quickly in a company, but they often must start at the bottom to showcase their technical and soft skills. Because of that, they should not shy away from entry level jobs if there is potential for growth.
Professor David Sanford
Associate Professor an Department Chair (MIS, CS, CYB MGT, IS CYB)Northwood University
Computer And Information Sciences
What general advice would you give to a Systems Support Administrator?
Professor David Sanford: Workers like that they are challenged to solve problems and lead technological innovations.
They appreciate the diversity of projects
They enjoy the need for continuous improvement and education
Many see the global impact of their work.
They also desire and appreciate the need for versatile skills
A competitive salary is also an item that employees like
Workers dislike that the work can be stressful
Dealing with tight deadlines and/ or cybersecurity concerns.
This is a positive and a negative: The need to constantly stay up to date with technology can be a bit overwhelming for some.
There may be times of isolation, and
The unexpected system failures can be frustrating as they often require extra hours or the need to be on-call.
The multiple responsibilities and managing repetitive tasks are also issues workers point out in this field.
In short, the workplace offers exciting opportunities but comes with its fair share of pressures and challenges. Different people have different experiences based on their roles and personal preferences.
Dwight Elliot
Professor: Information Management, Cybersecurity & LawPalm Beach State College
Homeland Security
What general advice would you give to a Systems Support Administrator?
Dwight Elliot: In addition to the following 10 best practices from the article below, I would like to share the
following approach to career and job success that leads to maximization of salary during a
career:
a) Employers' Vision and Mission: Focus on understanding the vision and mission of the
organization you work for and what is important to them. If the idea, concept, or project
is important to them then it is important to you. Understand the history and background
of the company, the current project, financial and financial growth goals of the company,
who their competitors are, and what competitive edge the company have or some that you
can suggest. Do not just concentrate on what you want from the job (such as a good
salary, everyone says this). Make sure you are providing the employer with value, what
they want and need from you and in return you are laying the foundation and a strong
case for what you want and need from the job. This is an essential component of making
yourself valuable and marketable for salary increases and promotions based on your
performance and your measurable growth contribution to the organization.
b) Environmental Awareness and Communication with Stakeholders: Be sure you take
the time to learn the different internal and external stakeholders within the organization.
Understanding and respecting organizational structures as well as hierarchies and
following processes and communication protocols matter in an organization. You must
know who to speak to about what, when , where and how. Know your job well and how it
is related to the job of other people on your team. Understand and respect the role of all
individuals within the organization, especially those who are above you. If you do not yet
know their role within the organization begin to ask questions nicely of someone who
does know the players well and the history behind certain key positions. Get to learn the
written and unwritten rules. Saying the wrong thing to the wrong person could cost you a
job or be detrimental to your career in the long term. In the alternative, making a good
impression by communicating properly with the right person could open doors for you
now and in the future. This is an essential component of making yourself valuable and
marketable for salary increases and promotions based on your performance and your
measurable growth contribution to the organization.
c) Employer's View: Are You An Asset or Liability? Try your best to understand the
employer's point of view versus your own. Engage in micro level vs. macro level
comparative analysis as best you can. This means you make a concerted effort to think
about what is important to your employers or clients and how you can be instrumental in
meeting their needs at the highest level of performance, then think of how you can benefit
based on your valuable contribution. Ask yourself each day whether you are an asset to
the company or liability?, and be truly honest with yourself. What unique value do you
bring to the team, such as advanced data analytics skills, advanced accounting skills,
advanced technological skills, etc. Is there anything that you are doing that detracts from
this value that can make this valuable asset that you bring non-useful or non-impactful?
This is an essential component of making yourself valuable and marketable for salary
increases and promotions based on your performance and your measurable growth
contribution to the organization.
d) Be Present Physically, Mentally and with Positive Energy: Please be sure that you are
showing up to work ahead of time or at least on time.
a. Physically Present: Many individuals lose job opportunities just based on their
inability to be present and accountable for work on time. High level employees
actually show up to work 30 minutes to an hour early on a consistent basis.
b. Mentally Present: While you are at work you need to be fully engaged in work
related activity. This means that you do not spend an inordinate amount of time on
your cellphone looking at non work related messages, such as social media and
non-work related text. This is not fair to the employer and you will not allow you
to maximize your contribution to the organization or put in the work necessary to
make yourself a valuable asset to the company. What you do with your time is
what you become.
c. Energy, Communication and Positive Presence: Be sure that your energy level
is monitored and you positive in your communications, since this ultimately
affects profits and losses if a customer does not return to do business with you or
an employer because of how they were treated. Your outlook and energy affect
your overall job performance, business and career growth and ultimately your
profits. All your roles within an organization require good communication and
customer service skills. Be sure that your energy level is uplifting, positive and
creates an atmosphere where customers and colleagues feel welcome to do
business with you. This is a "little" thing that can make a big difference.
e) E) Respectful: Ensure that you are respecting others in the same way and even more than
you want them to respect you. Give as much or more than you receive, and your career
will be even more fulfilling. Ultimately a person's attitude determines their altitude in
life.
These are essential components of making yourself valuable and marketable for salary
increases and promotions based on your performance and your measurable growth
contribution to the organization..
f) Documentation of Biography, Website, Linkedin Portfolio and GitHub: Please be
sure that your are consistently updating you BIO, resume, LinkedIn, website or any other
form of professional documentation that ensures your accomplishments, achievements
and status is current and up to date. As you engage in professional development trainings,
gain certifications or additional degrees, and add additional experiences be sure to update
your profile so that you are maximizing your value.
Implementing these best practices consistently will help position you for salary increases and
promotions based on your performance and measurable growth contribution to the organization.
What Systems Support Administrator skills would you recommend for someone trying to advance their career?
Dwight Elliot: Core Skills Areas: data security, networking, software development, cybersecurity, systems
engineering, AI, data analytics, financial and risk analysis, security intelligence, GDPR
Certifications (some important ones):
1) CompTIA A+, Network+, Security+
2) Microsoft Certified: Security, Compliance, and Identity Fundamentals
3) Certified Information Systems Security Professional (CISSP)
4) Certified Information Security Manager (CISM)
5) Certified Information Systems Auditor (CISA)
6) Cisco Certified Internetwork Expert (CCIE)
7) Cisco Certified Network Associate (CCNA)
Soft Skills: honesty, integrity and trust, compliance, communication (in-person and live) then
virtual, patience, accountability and dependability, transparency, trainable and coachable,
teamwork, discipline, commitment, dedication, humility, time management, project management
What will help Systems Support Administrators increase their earning potential?
Dwight Elliot: Combination of Theoretical and Practical Knowledge: Ensure that you have a strong
combination of theoretical knowledge and practical hands-on skill sets. You must be able
to articulate your knowledge and experience well in an interview and demonstrate what
you are able to do. Be prepared to show examples of precious work that you have
produced or created.
b) Job Research: Always engage in continuous job search Online and in-person. Read
carefully the job description and determine how your background, knowledge and
experience fits best with the job you are reviewing. Customize your resume to that job if
you feel you have the appropriate matching skill sets. If you do not have all the skills sets
at the time, be willing to set mini-goals to gain those skills and update your resume when
you do add additional skills, then reapply to the appropriate jobs available.
c) Online Job Database: Gradually build your profile on various IT and Cybersecurity jobs
such as: www.dice.com, www.monster.com, and www.cyberseek.org and also at the
organizational and company website. Once you setup an Online profile it will make it
easier to reapply in the future for other jobs that are related to your background.
d) Keywords: Make sure you list certain keywords on your resume that matches the jobs, if
you have those skills, so when a HR representative reviews resumes you have the
appropriate terms on your resume that match the job and the algorithms can identify your
skill set. Only do this if you have the actual knowledge and skill can explain yourself in
an interview. Do not do this if you do not have the actual knowledge and skill, since
being asked a question in an interview that you are unqualified to answer is not a good
look for your career and could be detrimental.
e) Continuous Learning: Be willing to engage in continuous learning, studying beyond
your degree accomplishments, since learning never stops and technology continues to
change. Maybe also pursue certifications.
f) Professional Online Business Portfolio and Brand: Continue to build a strong Online
IT, Networking and Cybersecurity Portfolio, through websites such as Linked in for
example, and also your own secure website that shows demonstrations of the creative
work that you have done in the past for clients and other jobs.
g) IT , Networking and Cybersecurity Events, Seminars and Conferences: Be willing to
always continue to attend events, seminars and conferences (in person and virtual) and
actually meet industry professionals. Do a search these events Online at all times.
Adrian Rusu
Professor, Alice E. and Michael J. Fisher Teaching Chair in Computer ScienceUniversity of New Haven
Computer Science
What general advice would you give to a Systems Support Administrator?
Adrian Rusu: By getting involved in internships, co-ops, or other potential real-world experiences in their field of interest, so they can obtain real-world experience beyond classroom during their studies. Generally, employers value graduates who already have relevant real-world experience and who therefore can easier adapt to job requirements.
What Systems Support Administrator skills would you recommend for someone trying to advance their career?
Adrian Rusu: Soft skills will be important as graduates will have the opportunity to interact with a variety of professionals and customers. Relating to and understanding customers' point of view is critical to their ability to deliver technical solutions that meet customers' needs.
In addition to soft skills, technical skills in high demand and emerging areas of interest will be important. Whether graduates have interest in developing information technology infrastructure, providing information security services, or getting involved in business analysis, they would need to deepen their technical skills in those areas.
What will help Systems Support Administrators increase their earning potential?
Adrian Rusu: Since an Information Systems degree covers a variety of different types of jobs, a graduate beginning their career has a variety of opportunities. My advice is to follow their interests and pursue jobs in their area of interest.
Hoyet Hemphill Ph.D.
IDT Program Coordinator and Graduate Advisor, Instructional Design and TechnologyWestern Illinois University
School of Engineering and Technology
What skills stand out on Systems Support Administrator resumes?
Hoyet Hemphill Ph.D.: The next K12 job mostly advertised is Technology specialist, and the majority of the skills include knowledge of data visualization tools like google data studio, strong spreadsheet skills. (Google Sheets is preferred.), ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy, excellent communication and analytical skills, knowledge of data analytics, ability to troubleshoot data questions, excellent organizational skills including attention to detail and multi-tasking skills, excellent client-facing and internal communication skills. Duties most seen include interpreting, summarizing, and communicating data analyses to clients, ability to create forms and strategies to help schools efficiently and effectively collect data, download, review, and interpret school-related data from assessment providers, school spreadsheets, and other systems.
The skills required majorly for the curriculum designer position include understanding by design principles for curriculum design, excellent interpersonal and communication skills, excellent writing skills, ability to create effective and fair assessment methods. The duties include collaborating effectively and extensively with internal and external partners, including content and specialty teams to ensure the curriculum is developed in accordance with all articulated quality standards, overseeing the review/feedback process for all subject curriculum, including coordination of teacher review teams, consensus building, conflict resolution, planning, and decision-making, etc.
David Garaventa
Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CISAlbertus Magnus College
Business Administration and Management Department
What skills stand out on Systems Support Administrator resumes?
David Garaventa: The skills/attributes required across a variety of jobs in the IT fields.
Robert Rucker
LecturerArizona State University
School of Computing, Informatics, and Decision Systems Engineering
What soft skills should all Systems Support Administrators possess?
Robert Rucker: Being able to learn a new technology very quickly is critical since that is what my students encounter.
What certifications/licenses/courses can have the biggest impact for Systems Support Administrators?
Christopher Lanz: No certificate program or selection makes an applicant competitive with an actual computer scientist. Employers are fully aware that such a person is in the strongest position to learn anything. This is absolutely not true of certificate-earners.
Deepak Khazanchi Ph.D.
Associate Dean for Academic Affairs, Community Engagement & Internationalization Officer, Professor of Information Systems & Quantitative Analysis, Director, Executive Master’s of Science in Information Technology (EMIT) Program, Executive Director, Center for Management of IT (CMIT), Fulbright Grantee (Specialist 2014; Core 2020-21)University of Nebraska at Omaha
College of Information Science & Technology
What's a good job out of college for Systems Support Administrators?
Deepak Khazanchi Ph.D.: I think the "best" and "interesting" jobs in my view will be those that leverage emerging technical skills such as AI/ML, data analytics, cybersecurity and medical informatics, with the nontechnical capabilities mentioned above.
What are the biggest trends we'll see in the Systems Support Administrator job market given the pandemic?
Mark Van Holt: With a polarized nation and changing global risk perceptions, I believe we will continue to see significant demand for highly qualified homeland security experts. The devastating impact of pandemic has employers more attuned to risk and the need for global collaboration. Employers will be looking for candidates with strategic foresight and the aptitude to take a holistic and system-based view of risk and the associated impact. Industry experts will be expected to have a robust understanding of bio-surveillance and bio-terrorism prevention and response strategies and the broader spectrum of public health threats.
What technical skills for a Systems Support Administrator stand out to employers?
Chirag Parikh Ph.D.: If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
What type of skills will young Systems Support Administrators need?
George Miller: Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.
What are the biggest trends we'll see in the Systems Support Administrator job market given the pandemic?
Dr. Lesley Farmer: Many employees have trouble pivoting to online work so in the short term, tech support and instructional design jobs are in high demand. Data privacy and security are also hot topics and need ed tech expertise. Tech maintenance, including cloud services and networks, continue to be needed, rather like car maintenance. Thinking forward, software development is another area of need, particularly with more online-based education. If grads have data analytics expertise, they can find jobs on data management and learning analytics.
Disabilities continue to be an issue, particularly in terms of equity, so jobs dealing with assistive technology and other ed tech supports are possible. Finally, grads should broaden their concept of educational settings; informal education is more important than ever: in business/HR, libraries and museums, recreational and youth-serving clubs, mass media, government and non-profit agencies. All of these entities are involved in training, outreach, PR, and public awareness/education. Be creative and persistent.
What general advice would you give to a Systems Support Administrator?
Dr. Lesley Farmer: Get to know the site before interviewing, and remember that even interviews are an opportunity to practice communication skills-and to see if there's a good match between you and the site. Once hired, learn about the organizational culture and develop trustful relationships. Make one memorable contribution the first month, but focus on becoming an expert before changing others. In addition, join a local and national professional association to keep current and network.
What Systems Support Administrator skills would you recommend for someone trying to advance their career?
Dr. Lesley Farmer: Internships are probably the best option, even if unpaid. Some institutions provide career placement services, and grads could contact their instructors about possible options. Companies, professional associations, and non-profits also advertise internships.
Will there be an enduring impact of the coronavirus pandemic on Systems Support Administrators?
Les Atlas: Most certainly an impact, a very strong impact. The best lesson for us is from the 1919 Spanish Flu pandemic. That strain of flu still circulates as a seasonal virus. Over 100 years laters, it is now considered a Phase 6 pandemic by the World Health Organization. While it is reduced due to current social distancing and mask wearing, the 1919 Spanish Flu virus still causes community-level outbreaks in multiple parts of the globe. Societal changes from this event of over 100 years ago are still with us.
In fact, they changed society. As is well-documented, after a high level of immunity was reached in the 1920's, the resulting labor shortage enabled workers to demand better living and working conditions, as well as better wages and public health care. As just one example of the societal changes due to the 1919 pandemic, the drop in the male labor force empowered male workers, and also changed the gender composition.
The aftermath of the 1919 pandemic was the start of women joining the labour force. In the United States, the proportion of women in the labour force rose from 18 per cent in 1900 to almost 21 per cent in 1920. In that same year, with the ratification of the 19th Amendment of the Constitution, the Congress of the United States guaranteed all American women the right to vote.
The current COVID-19 pandemic will certainly change the way we live, be it our mobility or the kinds of career options people have. After our current year-long experience in remote learning and work, will we go back to the inefficiencies of going to our office every work day? Or will remote work be acceptable, where one's residence will not be dependent upon the locations of employment. Will we avoid future hotspots of infection, choosing to instead reside and travel in areas where infection is decreasing? Will we prefer to travel on aircraft which are certified to be virus-free and frequent restaurants which are documented to be safer? Future marketing will likely make a sharp turn in this direction.
What general advice would you give to a Systems Support Administrator?
Maryam Farahani: Thinking about the fields they want to experience or try. And to be intentional about their job search. The best advice is learning as much as they can about what company offers. Visualizing themselves in the next 5 years as a starting point. Do they want to travel a lot, or be in management positions? Do they want to be subject matter expert, or a hands-on engineer or technologist? Their goal may change as they progress in their career but having one makes a big difference in their career choices and keeping them on track.
Dr. T.S. Kalkur
Department ChairUniversity of Colorado at Colorado Springs
Electrical and Computer Engineering Department
What experience really stands out on Systems Support Administrator resumes?
Dr. T.S. Kalkur: Internship experience and tools used in design.