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What is a systems support analyst and how to become one
A system support analyst is responsible for resolving problems related to computers. You have to work with technicians for issue resolution and analyze the digital information management systems of the company to make sure they run without problems.
It is your responsibility to identify IT challenges that can upset the normal functionality of a business. System supports analysts train and offers necessary support to employees to use the IT system of the company. You are also to perform system tests and prepare IT-related documents.
A degree in an IT course or any related field is needed for this role. You also have to be a creative problem solver. Comprehensive knowledge of digital information systems is also needed, and you should be detail-oriented. Computer proficiency, organizational skills, critical and analytic skills are key requirements for this position. You should be able to assist users with the necessary technical support. System support analyst earns an average of $59,052 yearly.
What general advice would you give to a systems support analyst?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $82,219
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 12.53%
Black or African American 11.49%
Hispanic or Latino 15.34%
Unknown 5.32%
White 54.91%
Genderfemale 29.57%
male 70.43%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Systems support analyst career paths
Key steps to become a systems support analyst
Explore systems support analyst education requirements
Start to develop specific systems support analyst skills
Skills Percentages Troubleshoot 9.15% Customer Service 9.02% Database 6.01% Technical Support 4.62% Linux 3.79% Complete relevant systems support analyst training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New systems support analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a systems support analyst based on U.S. Bureau of Labor Statistics data and data from real systems support analyst resumes.Gain additional systems support analyst certifications
More About CertificationsSystems support analyst certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific systems support analyst certification, having one may help you stand out relative to other applicants.
The most common certifications for systems support analysts include Project Management Professional (PMP) and Microsoft Certified Systems Engineer (MCSE).
Research systems support analyst duties and responsibilities
- Manage and support enterprise blackberry and smart phones and tablets.
- Utilize UNIX on a daily basis to manage customers' files (modify, process, removal).
- Set up new user VOIP accounts, manage and transfer current users, and delete old user accounts.
- Manage LAN infrastructure configuring and maintaining all network hardware devices.
Prepare your systems support analyst resume
When your background is strong enough, you can start writing your systems support analyst resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a systems support analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable systems support analyst resume templates
Build a professional systems support analyst resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your systems support analyst resume.
Apply for systems support analyst jobs
Now it's time to start searching for a systems support analyst job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first systems support analyst job
Are you a systems support analyst?
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Average systems support analyst salary
The average systems support analyst salary in the United States is $82,219 per year or $40 per hour. Systems support analyst salaries range between $58,000 and $114,000 per year.
What am I worth?
How do systems support analysts rate their job?
Systems support analyst reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
Working with The people
There was nothing to like. Everyone was polite an hard workers
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
