What is a Systems Support Analyst

A system support analyst is responsible for resolving problems related to computers. You have to work with technicians for issue resolution and analyze the digital information management systems of the company to make sure they run without problems.

It is your responsibility to identify IT challenges that can upset the normal functionality of a business. System supports analysts train and offers necessary support to employees to use the IT system of the company. You are also to perform system tests and prepare IT-related documents.

A degree in an IT course or any related field is needed for this role. You also have to be a creative problem solver. Comprehensive knowledge of digital information systems is also needed, and you should be detail-oriented. Computer proficiency, organizational skills, critical and analytic skills are key requirements for this position. You should be able to assist users with the necessary technical support. System support analyst earns an average of $59,052 yearly.

There is more than meets the eye when it comes to being a Systems Support Analyst. For example, did you know that they make an average of $35.59 an hour? That's $74,037 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Systems Support Analyst Do

There are certain skills that many Systems Support Analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.

Learn more about what a Systems Support Analyst does

How To Become a Systems Support Analyst

If you're interested in becoming a Systems Support Analyst, one of the first things to consider is how much education you need. We've determined that 61.3% of Systems Support Analysts have a bachelor's degree. In terms of higher education levels, we found that 7.8% of Systems Support Analysts have master's degrees. Even though most Systems Support Analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Systems Support Analyst. When we researched the most common majors for a Systems Support Analyst, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Systems Support Analyst resumes include Master's Degree degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Systems Support Analyst. In fact, many Systems Support Analyst jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Systems Support Analysts also have previous career experience in roles such as Systems Analyst or Systems Administrator.

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Average Salary
$74,037
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
163,438
Job Openings
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Systems Support Analyst Career Paths

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Average Salary for a Systems Support Analyst

Systems Support Analysts in America make an average salary of $74,037 per year or $36 per hour. The top 10 percent makes over $95,000 per year, while the bottom 10 percent under $57,000 per year.
Average Salary
$74,037
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Systems Support Analyst Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Systems Support Analyst. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Systems Support Analyst Resume

At Zippia, we went through countless Systems Support Analyst resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Systems Support Analyst Resume Examples And Templates

Systems Support Analyst Demographics

Systems Support Analyst Gender Statistics

male

65.8 %

female

29.8 %

unknown

4.4 %

Systems Support Analyst Ethnicity Statistics

White

58.8 %

Hispanic or Latino

14.6 %

Asian

12.4 %

Systems Support Analyst Foreign Languages Spoken Statistics

Spanish

52.0 %

German

5.3 %

French

5.3 %
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Systems Support Analyst Education

Systems Support Analyst Majors

19.8 %

Systems Support Analyst Degrees

Bachelors

61.3 %

Associate

23.6 %

Masters

7.8 %

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High School / GED
Associate
Bachelor's
Master's
Doctorate

Top Colleges for Systems Support Analysts

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
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Online Courses For Systems Support Analyst That You May Like

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
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Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

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Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

Computer Network Fundamentals- IT Helpdesk & Desktop Support
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Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...

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Top Skills For a Systems Support Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.0% of Systems Support Analysts listed Customer Service on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.

12 Systems Support Analyst RESUME EXAMPLES

Best States For a Systems Support Analyst

Some places are better than others when it comes to starting a career as a Systems Support Analyst. The best states for people in this position are California, Washington, New York, and Colorado. Systems Support Analysts make the most in California with an average salary of $105,530. Whereas in Washington and New York, they would average $104,465 and $92,672, respectively. While Systems Support Analysts would only make an average of $87,529 in Colorado, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Systems Support Analyst Jobs:
2,012
Highest 10% Earn:
$140,000
Location Quotient:
1.42
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Systems Support Analyst Jobs:
7,192
Highest 10% Earn:
$151,000
Location Quotient:
1.27
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Nevada

Total Systems Support Analyst Jobs:
492
Highest 10% Earn:
$122,000
Location Quotient:
1.21
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Systems Support Analysts

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