FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Systems Support Analyst

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Systems Support Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,000

    Average Salary

What Does A Systems Support Analyst Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Systems Support Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as a Systems Support Analyst?

Send To A Friend

Systems Support Analyst Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Systems Support Analyst Career Paths

Systems Support Analyst
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
7 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Systems Analyst Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Analyst Business Analyst Project Manager
Service Delivery Manager
10 Yearsyrs
Systems Analyst Consultant Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Business Analyst Team Leader Lead Technician
Technical Manager
7 Yearsyrs
Business Analyst Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Project Manager Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Consultant Senior Systems Analyst
Systems Manager
6 Yearsyrs
Network Administrator Information Technology Consultant
Information Technology Operations Manager
9 Yearsyrs
Network Administrator Systems Engineer Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Information Technology Analyst Network Engineer Senior Systems Analyst
Information Systems Manager
6 Yearsyrs
Information Technology Analyst Technical Business Analyst Senior Business Analyst
Implementation Manager
8 Yearsyrs
Systems Engineer Technical Analyst Desktop Support Analyst
Level Senior Technician
6 Yearsyrs
Information Technology Consultant Technical Manager Technical Support Manager
Technical Services Manager
7 Yearsyrs
Systems Engineer Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Application Support Analyst Service Desk Analyst Service Desk Supervisor
Service Desk Manager
7 Yearsyrs
Senior Systems Analyst Technical Manager Technical Support Manager
Technical Support Services Manager
6 Yearsyrs
Application Support Analyst Service Desk Analyst
Incident Manager
9 Yearsyrs
Show More
Share

Do you work as a Systems Support Analyst?

Help others decide if this is a good career for them

Average Length of Employment
Computer Analyst 3.4 years
Systems Support 2.7 years
Support Analyst 2.4 years
Top Careers Before Systems Support Analyst
Consultant 3.2%
Top Careers After Systems Support Analyst
Consultant 5.3%

Do you work as a Systems Support Analyst?

Average Yearly Salary
$77,000
View Detailed Salary Report
$54,000
Min 10%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$109,000
Max 90%
Best Paying Company
NetSuite
Highest Paying City
Palo Alto, CA
Highest Paying State
Hawaii
Avg Experience Level
3.1 years
How much does a Systems Support Analyst make at top companies?
The national average salary for a Systems Support Analyst in the United States is $77,230 per year or $37 per hour. Those in the bottom 10 percent make under $54,000 a year, and the top 10 percent make over $109,000.

Real Systems Support Analyst Salaries

Job Title Company Location Start Date Salary
Systems Analyst-Support Oracle America, Inc. CA Sep 21, 2016 $135,000 -
$155,742
Trading Systems Support Analyst Tower Research Capital LLC New York, NY Sep 03, 2015 $135,000
Trading Systems Support Analyst Tower Research Capital LLC New York, NY Aug 30, 2016 $130,000
Trading Systems Support Analyst Tower Research Capital LLC New York, NY Nov 20, 2015 $130,000
Systems Analyst-Support Oracle America, Inc. Palo Alto, CA Aug 10, 2015 $127,837 -
$173,048
Trading Systems Support Analyst Tower Research Capital LLC New York, NY Aug 30, 2016 $125,000
Trade Systems Support Analyst Tower Research Capital LLC New York, NY Feb 15, 2016 $125,000
Systems Analyst-Support Oracle America, Inc. CA Jul 13, 2016 $121,222 -
$173,048
Systems Analyst-Support Oracle America, Inc. CA Oct 21, 2016 $121,222 -
$136,852
Systems Analyst-Support Oracle America, Inc. CA Jan 04, 2016 $121,222 -
$173,048
Compliance Systems Support Analyst Barclays Services Corp New York, NY Jul 03, 2016 $120,224
Systems Analyst--Support Oracle America, Inc. CA Feb 02, 2016 $118,061 -
$136,852
Systems Analyst-Support Oracle America, Inc. Frisco, TX Feb 12, 2015 $118,000 -
$123,166
Systems Analyst-Support Oracle America, Inc. CA Jan 27, 2015 $113,610 -
$136,852
Systems Analyst-Support Oracle America, Inc. Raleigh, NC Jun 15, 2015 $98,384 -
$123,167
Systems Analyst-Support Oracle America, Inc. Frisco, TX Sep 22, 2015 $97,523 -
$123,167
Computer Specialist/System Support and Development Analyst Accenture LLP San Francisco, CA May 11, 2015 $97,000
Systems Analyst-Support Oracle America, Inc. Chicago, IL Mar 05, 2016 $96,907 -
$155,743
Systems Analyst-Support Oracle America, Inc. Houston, TX Jul 02, 2015 $96,688 -
$174,201
PLM System Support Senior Analyst Tata Technologies, Inc. Novi, MI Aug 29, 2016 $95,004
Systems Support Analyst Panduit Corporation Tinley Park, IL Jan 21, 2016 $95,000
Systems Analyst-Applications Support Inovant LLC Highlands Ranch, CO Dec 21, 2016 $95,000 -
$115,000
Logistics System Support Analyst Medline Industries, Inc. Mundelein, IL Apr 13, 2015 $78,000
System Support Analyst II ITG Inc. New York, NY Jan 09, 2016 $78,000
PLM System Support Analyst II Tata Technologies, Inc. Gardena, CA Feb 05, 2016 $77,106
PLM System Support Analyst II Tata Technologies, Inc. Gardena, CA Oct 09, 2016 $77,106
PLM Systems/Support Analyst II Tata Technologies, Inc. Irvine, CA Sep 06, 2015 $76,877
Systems Analyst-Support Oracle America, Inc. Sandy, UT Sep 14, 2016 $76,652 -
$109,812
Systems Analyst-Support Oracle America, Inc. Overland Park, KS Sep 12, 2015 $76,620 -
$109,812
Infrastructure Service Support Analyst/Systems Administrator Shivam Infotech, Inc. Jersey City, NJ Apr 21, 2015 $75,046

No Results

To get more results, try adjusting your search by changing your filters.

See More Salaries

How Would You Rate The Salary Of a Systems Support Analyst?

Have you worked as a Systems Support Analyst? Help other job seekers by rating your experience as a Systems Support Analyst.

Top Skills for A Systems Support Analyst

  1. Computer Hardware
  2. Technical Support
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Supported computer hardware and software for clinical and research applications and medical physics.
  • Maintained effective interaction / relationship-building between management teams, technical support teams and multiple help desks.
  • Provided high quality customer service to customers by building relationships and trust through appropriate communication and responsive service.
  • Support and maintain existing XenDesktop production and test environments.
  • Perform Database administration and create reports for upper level management.

Rank:

Average Salary:

Embed On Your Website

Top 10 Best States for Systems Support Analysts

  1. New York
  2. Colorado
  3. Delaware
  4. California
  5. Texas
  6. Connecticut
  7. Alaska
  8. North Carolina
  9. New Jersey
  10. Virginia
  • (2,379 jobs)
  • (1,220 jobs)
  • (166 jobs)
  • (5,426 jobs)
  • (3,726 jobs)
  • (585 jobs)
  • (100 jobs)
  • (1,542 jobs)
  • (1,362 jobs)
  • (3,377 jobs)

Systems Support Analyst Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 4,144 Systems Support Analyst resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Systems Support Analyst Resume

View Resume Examples

Systems Support Analyst Demographics

Gender

Male

62.8%

Female

28.5%

Unknown

8.7%
Ethnicity

White

58.6%

Hispanic or Latino

15.1%

Black or African American

11.7%

Asian

10.0%

Unknown

4.6%
Show More
Foreign Languages Spoken

Spanish

52.0%

German

5.3%

French

5.3%

Carrier

5.3%

Arabic

5.3%

Portuguese

4.0%

Japanese

4.0%

Russian

4.0%

Chinese

2.7%

Cantonese

2.7%

Indonesian

1.3%

Ukrainian

1.3%

Hebrew

1.3%

Cheyenne

1.3%

Tagalog

1.3%

Mandarin

1.3%

Italian

1.3%
Show More

Systems Support Analyst Education

Schools

University of Phoenix

28.4%

Strayer University

8.7%

University of Maryland - University College

5.4%

Arizona State University

4.6%

University of Houston

4.3%

Colorado Technical University

4.3%

Webster University

3.8%

American InterContinental University

3.6%

University of Missouri - Columbia

3.6%

University of Arizona

3.6%

Ashford University

3.3%

Western Governors University

3.3%

Kennesaw State University

3.1%

Kaplan University

3.1%

Houston Community College

2.8%

Villanova University

2.8%

Southern New Hampshire University

2.8%

Drexel University

2.8%

University of Pittsburgh -

2.8%

Northern Virginia Community College

2.8%
Show More
Majors

Business

20.8%

Computer Science

16.1%

Computer Information Systems

13.0%

Information Technology

10.2%

Management Information Systems

4.6%

Computer Networking

4.3%

Information Systems

4.1%

Management

3.8%

Electrical Engineering

3.1%

Accounting

2.9%

Project Management

2.1%

Finance

2.0%

Computer Engineering

1.9%

Psychology

1.8%

Computer Applications

1.7%

Computer Systems Security

1.6%

Computer Technical Support

1.5%

Criminal Justice

1.5%

Education

1.4%

Liberal Arts

1.4%
Show More
Degrees

Bachelors

43.1%

Other

18.4%

Masters

17.3%

Associate

14.3%

Certificate

4.2%

Diploma

1.7%

Doctorate

0.8%

License

0.2%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate Working As a Systems Support Analyst?

Are you working as a Systems Support Analyst? Help us rate Systems Support Analyst as a Career.

Top Systems Support Analyst Employers

Jobs From Top Systems Support Analyst Employers

Systems Support Analyst Videos

Career Advice on becoming a Finance Systems Support Analyst by Natalie L (Full Version)

Related to your recently viewed content