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Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Trading Systems Support Analyst||Tower Research Capital LLC||New York, NY||Sep 03, 2015||$135,000|
|Trading Systems Support Analyst||Tower Research Capital LLC||New York, NY||Nov 20, 2015||$130,000|
|Trading Systems Support Analyst||Tower Research Capital LLC||New York, NY||Aug 30, 2016||$130,000|
|Trading Systems Support Analyst||Tower Research Capital LLC||New York, NY||Aug 30, 2016||$125,000|
|Trade Systems Support Analyst||Tower Research Capital LLC||New York, NY||Feb 15, 2016||$125,000|
|Compliance Systems Support Analyst||Barclays Services Corp||New York, NY||Jul 03, 2016||$120,224|
|Trading Systems Support Analyst||Tower Research Capital LLC||New York, NY||Jan 06, 2016||$110,000|
|System Support Analyst||Data Glove Inc.||Redmond, WA||Sep 10, 2016||$107,520|
|System Support Analyst-Retail||Hot Topic, Inc.||Industry, CA||Feb 24, 2015||$106,080|
|Systems Support Analyst 5 (Computer Systems Analyst)||Wells Fargo Bank, N.A.||Charlotte, NC||Oct 24, 2016||$106,050|
|Systems Support Analyst (Computer Systems Analyst)||Wells Fargo Bank, N.A.||Charlotte, NC||Aug 17, 2015||$105,934|
|Systems Support Analyst 5 (Computer Systems Analyst)||Wells Fargo Bank, N.A.||Charlotte, NC||May 07, 2015||$105,000|
|PLM System Support Lead Analyst||Tata Technologies, Inc.||Novi, MI||Oct 09, 2016||$105,000|
|Systems Support Analyst||Panduit Corporation||Tinley Park, IL||Apr 06, 2015||$81,432 -
|System Support Analyst||Hire It People, LLC||South Amboy, NJ||Aug 15, 2015||$81,393|
|Business System Analyst/Support Analyst||Sagarsoft, Inc.||Glastonbury, CT||Jul 01, 2016||$81,393|
|Business System Analyst/Support Analyst||Sagarsoft, Inc.||Hartford, CT||Feb 23, 2016||$81,393|
|System Support Analyst 2||Panduit Corporation||Tinley Park, IL||Apr 06, 2016||$69,971 -
|Business Systems Support Analyst||Intellipro Group, Inc.||Sunnyvale, CA||Sep 13, 2016||$69,805|
|PLM System Support Analyst I||Tata Technologies, Inc.||Gardena, CA||Oct 09, 2016||$69,076|
|Teamcenter Systems Support Analyst (FOR Powertrain)||Tata Technologies, Inc.||Auburn Hills, MI||Apr 25, 2015||$69,000|
|Teamcenter Systems Support Analyst||Tata Technologies, Inc.||Auburn Hills, MI||Jun 04, 2015||$68,559|
|PLM System Support Analyst II||Tata Technologies, Inc.||Novi, MI||Oct 09, 2016||$68,500|
|System Support Analyst||General Hospital Corporation||Boston, MA||Feb 12, 2016||$68,078|
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Career Advice on becoming a Finance Systems Support Analyst by Natalie L (Full Version)