How to hire a systems support analyst

How to hire a systems support analyst, step by step

Here's a step-by-step systems support analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a systems support analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new systems support analyst
• Step 8: Go through the hiring process checklist

What does a systems support analyst do?

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1. Identify your hiring needs

   The systems support analyst hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A systems support analyst's background is also an important factor in determining whether they'll be a good fit for the position. For example, systems support analysts from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of systems support analyst salaries for various roles:

   Type of Systems Support Analyst	Description	Hourly rate
   Systems Support Analyst	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$27-54
   Systems Administrator	Systems administrators are employees who oversee information technology infrastructures in the office. They are skilled information technology professionals who are knowledgeable about the company's network systems and other technology-related infrastructures... Show more	$28-48
   Support	A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more	$11-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Troubleshoot
   • Customer Service
   • Database
   • Technical Support
   • Linux
   • System Support
   • Software Issues
   • Unix
   • Java
   • SQL Server
   • Application Support
   • PC
   • Technical Issues
   • OS

   Check all skills

   Responsibilities:

   • Manage and support enterprise blackberry and smart phones and tablets.
   • Utilize UNIX on a daily basis to manage customers' files (modify, process, removal).
   • Set up new user VOIP accounts, manage and transfer current users, and delete old user accounts.
   • Manage LAN infrastructure configuring and maintaining all network hardware devices.
   • Provide first level support to LAN users within the corporate office and remote locations.
   • Move anyone's computer/Cicso IP phone who requests it.

   More systems support analyst duties

3. Make a budget

   Including a salary range in your systems support analyst job description is one of the best ways to attract top talent. A systems support analyst can vary based on:

   • Location. For example, systems support analysts' average salary in hawaii is 38% less than in washington.
   • Seniority. Entry-level systems support analysts 49% less than senior-level systems support analysts.
   • Certifications. A systems support analyst with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a systems support analyst's salary.

   Average systems support analyst salary

   $82,219yearly

   $39.53 hourly rate

   ---

   Entry-level systems support analyst salary

   $58,000 yearly salary

   Updated December 17, 2025

   Average systems support analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$112,072	$54
   2	Washington	$105,403	$51
   3	New York	$96,582	$46
   4	New Jersey	$91,022	$44
   5	Louisiana	$90,779	$44
   6	Virginia	$90,128	$43
   7	North Carolina	$85,740	$41
   8	Arizona	$82,496	$40
   9	Wisconsin	$82,225	$40
   10	Texas	$81,426	$39
   11	Massachusetts	$81,156	$39
   12	Maryland	$81,059	$39
   13	Pennsylvania	$80,409	$39
   14	District of Columbia	$79,412	$38
   15	Michigan	$77,524	$37
   16	New Hampshire	$77,289	$37
   17	Ohio	$77,125	$37
   18	Illinois	$75,749	$36
   19	Minnesota	$74,819	$36
   20	South Carolina	$74,809	$36

   Average systems support analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Virtu Financial	$116,057	$55.80	2
   2	Expedia Group	$113,056	$54.35	10
   3	Parsons	$111,362	$53.54	60
   4	Citi	$111,275	$53.50	28
   5	Barclays	$108,061	$51.95	3
   6	Crown Castle International	$107,636	$51.75	2
   7	Realogy	$106,022	$50.97
   8	Oracle	$105,784	$50.86	1,031
   9	Hess	$104,228	$50.11	1
   10	Eli Lilly and Company	$103,642	$49.83	6
   11	Calpine	$102,926	$49.48
   12	Commvault	$102,139	$49.11
   13	Grandbridge Real Estate Capital	$101,289	$48.70	102
   14	Nabors Holding Company	$100,936	$48.53	4
   15	Belvedere Trading	$100,490	$48.31
   16	Baird	$100,030	$48.09	2
   17	Tower Research Capital	$99,957	$48.06
   18	Boot Barn	$99,389	$47.78
   19	Lucid Motors	$98,790	$47.50	50
   20	Recruit	$96,245	$46.27	11

4. Writing a systems support analyst job description

   A systems support analyst job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a systems support analyst job description:

   Systems support analyst job description example

   The ERP Systems Support Analyst is a techno-functional role responsible for the analysis, build, monitoring, technical and functional support of the Clinic's Oracle Cloud ERP System (HCM, SCM, EPM, & Financial) in addition to peripheral HR and Finance systems & services.
   Job Relationships
   
   Reports to the Business Systems Manager
   
   Principal Responsibilities
   Respond promptly to business partner/client needs. Solicit feedback to improve service. Meet commitments and provide follow-up in a timely manner. Adhere to the SC Way customer service philosophy. Partner with our clients to identify solutions to business problems through creative ideation, systems review & procedure/process analysis. Document business requirements & design for systems changes and implementations. Configure/modify and implement new/existing modules, integrations and reports as needed. Outline and document operational procedures and standards for client support. Coordinate and/or build and test systems integrations. Project Manage operational projects and changes. Provide support and collaboration for EPMO led projects. Perform technical/functional troubleshooting and data analysis to determine root causes of systems problems. Define and implement problem resolution. Identify and correct or advise on operational and technical issues. Troubleshoot connectivity issues with/between applications, devices and/or network(s). Manage requests and incidents to completion within Service Level Objectives. Support period end, open enrollment, and other critical event activities. Contribute to corporate knowledge base by documenting best practices, procedures and business process flows. Document solutions, procedures and standards for clients. Maintain working knowledge of The Clinic's software solutions, solution methodologies and core technologies. Proactively identify and make recommendations on opportunities for automation of tasks, technology and workflow improvement. Continually build professional and systems knowledge and skills, attending education programs on and off-site as required. Stay up-to-date on new technology and functionality available in the market to improve efficiency or business processes. Develop and maintain proficiency in the Clinic's software solutions, solution methodologies, core technologies and clinical services. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned.
   Education/Experience
   Bachelor's degree in a technical or business field or its equivalent in work experience. 2+ years hands on technical ands/or functional experience with Oracle Cloud HCM, ERP &/or EPM modules or similar management systems ( i.e.. Workday, SAP, Oracle EBS, PeopleSoft Financials or HRMS ). Basic understanding of how servers function with the applications supported at the Clinic. Strong understanding of SDLC (Agile and/or Waterfall) methodologies. Working knowledge of systems integration types ( EDI, HTTPS, SFTP, etc.. ) Basic understanding of TSQL, database administration and basic programming concepts.
   Knowledge, Skills and Abilities
   Takes initiative, has a competitive drive and the ability to stay focused on results despite ambiguity and/or changing conditions. Experience using Jira or similar Request Management system Ability to handle difficult or sensitive situations with diplomacy and tact while maintaining confidentiality. Proven knowledge in working with a wide variety of business applications and supporting technologies. Ability to work with multiple stakeholders in a problem-solving environment. Working knowledge of information systems, concepts and terminology. Ability to research and report trends and patterns of problems. Proven ability to communicate effectively with peers and superiors, to speak in front of groups and to communicate in writing of policies, procedures, memoranda and training materials. Must be able to communicate technical/functional solutions to customers and senior management. Can operate with a mindset of continuous performance improvement to streamline and automate processes. Ability to work independently and in a team environment. Strong customer service orientation. Good analytical and problem-solving abilities. Ability to present ideas in business-friendly and user-friendly language
   Working Environment
   Normal office environment, sitting 90% of the time. Team oriented environment utilizing collaboration with peers. Ability to lift, move or carry equipment or supplies of varying sizes and shapes, weighing up to 45 lbs.
   PHI/Privacy Level
   
   HIPAA1

   Copy this example

   

5. Post your job

   To find systems support analysts for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any systems support analysts they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level systems support analysts with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your systems support analyst job on Zippia to find and attract quality systems support analyst candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with systems support analyst candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   Sometimes, it's not enough to interview systems support analyst candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new systems support analyst

   Once you've decided on a perfect systems support analyst candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new systems support analyst. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a systems support analyst?