Systems Support Analyst

Systems Support Analyst Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 4,144 Systems Support Analyst resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Systems Support Analyst Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Computer Hardware, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Systems Support Analyst Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Systems Support Analyst CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand systems support analyst skills. Below we have listed the top skills for a systems support analyst : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Systems Support Analyst
See All Systems Support Analyst Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Computer Specialist

  • Concentrated on refining troubleshooting techniques for efficient resolutions.
  • Tasked as a troubleshooter to other facilities as a corporate troubleshooter.
  • Installed and modified application programs using COBOL and EPLX software languages.
  • Deployed new hardware and software for PCs.
  • Produced Word documents complete with illustrations which were incorporated into training and installation manuals for Verizon Flash CF project.

Example # 2

Desk Support Technician

  • Provided excellent customer support and technical assistance for AT&T Wireless customers Troubleshot problematic Android and Apple cellular devices.
  • Supported of ATT home grown software including VPN, And Cisco VPN.
  • Subject Matter Expert (SME) for the IT-CLEC Helpdesk as the Application Support.
  • Handled incoming calls from AT&T DSL internet customers.
  • Used Package Manager for building and deploying packages in Publish, DEV, QA environments.

Example # 3

Help Desk Specialist

  • Provided TCP/IP technical support on MVS UNIX System Services product.
  • Direct communication with Service Delivery Managers/Coordinators on: scheduled system outages/upgrades and new troubleshooting procedures.
  • Diagnosed and troubleshoot software and hardware related problems.
  • Help Desk Technical Support 24/7 Provided Help Desk Support for customers with Netware 3.x and 4.x issues.
  • Experience in Office 2010 Suite of applications.

Example # 4

Help Desk Administrator

  • Responded to requests for technical assistance by phone or email and logged the issue in a help desk management system.
  • Migrated to Microsoft Exchange 365 from Exchange 2010 Hosted Exchange Admin Executed and performed lync installation and configuration.
  • Coordinate with engineers concerning troubleshooting activities.
  • Supported and resolved issues with desktops, servers and laptops.
  • Assist QA in defining PERC firmware test methodology.

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We compared 4,144 sample systems support analyst resumes with job offers and found that the average years of experience required for a systems support analyst job required by employers is 2.0 years.
How much work experience do employers want to see?
The average systems support analyst job listing asks for 2.0 years of work experience.
How much work experience does the average systems support analyst candidate have?
The average systems support analyst resume contains 5.0 years of work experience.
Write your work experience section in a way that embraces your systems support analyst skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from systems support analyst resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a systems support analyst, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Systems Support Analysts have a 4-year degree as the highest education level.
Based on our analysis of systems support analyst resumes, the most common major for systems support analyst candidates is Business, but other majors made their way in as well. Computer Science, Computer Information Systems and Information Technology were relatively common.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Systems Support Analyst Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Systems Support Analysts. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Systems Support Analysts to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%