Top Systems Support Analyst Skills

Below we've compiled a list of the most important skills for a Systems Support Analyst. We ranked the top skills based on the percentage of Systems Support Analyst resumes they appeared on. For example, 8.9% of Systems Support Analyst resumes contained Computer Hardware as a skill. Let's find out what skills a Systems Support Analyst actually needs in order to be successful in the workplace.

The six most common skills found on Systems Support Analyst resumes in 2020. Read below to see the full list.

1. Computer Hardware

high Demand
Here's how Computer Hardware is used in Systems Support Analyst jobs:
  • Supported computer hardware and software for clinical and research applications and medical physics.
  • Provided third level computer hardware/software support to all corporate computer users.
  • Configured the classroom network, conducted troubleshooting on various computer hardware and network cabling issues related to classroom set up.
  • Install and maintain production systems for the Division, analyze communication problems as relates to computer hardware and software functions.
  • Administrated and configured all computer hardware and software on-site, including servers, switches, and hubs.
  • Diagnosed and troubleshot computer hardware module failures from multiple computer manufacturers, Dell, and HP.
  • Managed all network and computer hardware, software installation, maintenance, management and user support.
  • Assign calls to service providers to support computer hardware issues at locations.
  • Provided 1st and 2nd level computer hardware and software support.
  • Provided computer hardware and software support for on-site management staff.
  • Installed, configure, and upgrade computer hardware and software.
  • Support and troubleshoot computer hardware and software issues.
  • Repaired, installed and maintained personal computer hardware and peripherals at severallocations.
  • Supported Network Access o Support included troubleshooting computer hardware issues, DHCP issues (i.e.
  • Maintained assets management reports tracking the serial numbers of in-store computer hardware with MS Excel.
  • Fix user Computer hardware and software issue by acknowledging the tickets system (isupport switch over to LanDesk ticketing system).

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2. Technical Support

high Demand
Here's how Technical Support is used in Systems Support Analyst jobs:
  • Provided on-site network administration as well as technical support to operations and compliance departments as well as management.
  • Identify and address complex usability problems and applied business/technical support concepts performing technical support to the company.
  • Provided application technical support, system installations/configurations to internal and external customers solving complex and critical problems.
  • Maintained effective interaction / relationship-building between management teams, technical support teams and multiple help desks.
  • Coordinated and project-managed resources to provide technical support in the resolution of various system problems.
  • Provided 3rd level technical support of critical Financial and Regulatory Systems to company financial controllers.
  • Managed/Resolved DB and Communication problems and provided Technical Support 24x7 for the above applications.
  • Provide technical support for systems enhancements and data validation procedures for the legacy systems.
  • Provided computer network, proprietary software, and commercial off-the-shelf product technical support.
  • Served as system expert, providing technical support for warehouse and distribution organization.
  • Improved responsiveness to customer needs by procuring and managing assets for technical support.
  • Provided technical support and technical issue resolution via phone and other electronic mediums.
  • Provided technical support and mediation for North American and European credit departments.
  • Provided front-end and back-end technical support for national risk management service provider.
  • Established and maintained system infrastructure and provided technical support to users.
  • Provided technical support to internal and external customers for proprietary system.
  • Provided internal and external technical support and training for SAP-ME Manufacturing.
  • Excelled in systems analysis and technical support for telecommunications infrastructure.
  • Performed technical support for over 1,000 proprietary Anheuser-Busch system users.
  • Interfaced with internal and external sources for delivering technical support

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3. Customer Service

high Demand
Here's how Customer Service is used in Systems Support Analyst jobs:
  • Created and updated technical and user documentation, and provided customer technical support in logging and resolving Customer Service Request.
  • Interfaced directly with end users and other clients in a customer service relationship utilizing superior customer service skills.
  • Provided high quality customer service to customers by building relationships and trust through appropriate communication and responsive service.
  • Maintained a server/workstation environment that allowed United to automate customer service, gate check-in and operations control.
  • Designed/programmed and successfully implemented models used to develop the Customer Service Long-Range and Operating Plans.
  • Used highly developed customer service skills to determine problems/diffuse irate users and verify pertinent information.
  • Provided highly technical support to global computing end-users with exceptional customer service.
  • Provided impeccable and timely customer service to satellite office personnel.
  • Served as liaison between IT and user departments to effectively manage credit services, customer services, and financial services.
  • Analyzed business needs of internal customers to ensure that new software packages would be effective for customer service related activities.
  • Handled average of 50 customer service calls and emails/faxes daily in support of 70+ Sales Officers and 200+ back-office staff.
  • Provided high-level customer service, application and desktop support, to 500+ users on an assortment of software and hardware.
  • Provide customer service to internal clients by trouble shooting all computer equipment, pushed out and installed new software.
  • Created and implemented procedures and direction new and existing employees to provide support and quality customer service during absences.
  • Lead with a strong focus on providing a timely resolution to support requests and quality of customer service.
  • Follow standard operating procedures, provide courteous, professional, quality customer service via the Help Desk.
  • Provided high-touch service to save five at-risk client accounts and capture significant improvement in customer service ratings.
  • Create enhancement requirements for the online employee resource center that decreased the technical support customer service calls.
  • Maintained a working relationship between all business units and users in order to provide excellent customer service.
  • Performed customer service duties such a tracking down orders for other John Crane branches and customers.

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4. Desktop

high Demand
Here's how Desktop is used in Systems Support Analyst jobs:
  • Performed on-site analysis, diagnosis, and resolution of complex desktop problems for end users and recommended and implemented corrective solutions.
  • Performed desktop and notebook computer upgrades and resolved daily problems which required extensive knowledge of hardware and desktop applications.
  • Provided field support for industry standard applications and Hewitt's proprietary applications desktops, laptops and peripherals.
  • Coordinated network and desktops installations and resolved any issues like virus or applications problems.
  • Supported and resolved all operational and compatibility problems associated with the Virtual Desktop Environment.
  • Provided general desktop support for 150 end-users supporting all hardware and software related troubleshooting.
  • Developed and managed procedures for desktop deployment, imaging and security patch management.
  • Identified and repaired internal/external hardware malfunctions on mobile, tablet and desktop hardware.
  • Provided telephone and personal direct support and training for desktop/laptop systems.
  • Participated in project activities and performed application configuration for desktop-based problems.
  • Performed general training on Windows Operating Systems and Various Desktop Applications.
  • Provide hardware break/fix support and warranty support for current desktop/laptop/workstation devices.
  • Motivated Client Advocate for Verizon Production Support Desktop Services.
  • Served as security administrator for Windows Managed Desktop environment.
  • Support and maintain existing XenDesktop production and test environments.
  • Monitored the help desk queue troubleshooting computer/network/desktop operations.
  • Certificate of Completion Desktop Operating System Support Skills.
  • Created Quality Assurance procedures in Desktop Engineering process.
  • Provide support to company desktop environment and infrastructure.
  • Deployed desktop computers and replacement computers.

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5. Database

high Demand
Here's how Database is used in Systems Support Analyst jobs:
  • Analyzed existing programs/jobs/batch processes/file databases to ensure all aforementioned data was restored correctly or added as needed when missing.
  • Conducted and ran test on benefit calculations to ensure effective generation of payment; mined insurance policy contracts database.
  • Run monitoring reports of core servers/database servers on regular basis to analyze performance anomalies & ensure proper functioning.
  • Researched, reviewed and recommended new business software applications for word processing, spreadsheets and database management.
  • Developed and implemented an Access database that tracks inventory and facilitates equipment delivery at 3 facilities locations.
  • Managed/administered configuration of UK clients' email platform engines and support application, database and email servers.
  • Developed a fixed asset database that tracked departmental equipment, hardware inventory and software licensing information.
  • Developed business critical database application tools for populating, validating and auditing release related reference tables.
  • Monitored and validated data continuity of the internal consumer goods database, supported marketing and sales.
  • Assumed the additional responsibility for the administration and support of scientific application servers and databases.
  • Perform manual modifications, system access and data analysis of dealer network management database.
  • Perform daily and weekly system maintenance in order to maintain database accuracy and integrity.
  • Design and develop databases for contract management and configuration management of SGI computer systems.
  • Modify SQL database entries to ensure warehousing and billing reports display accurate order information.
  • Designed, tested, implemented contingency planning procedures for databases and operating systems.
  • Coordinate installation and maintenance of software operations order processing system, update systems/databases.
  • Performed analysis and testing to ensure accuracy of new system and reporting database.
  • Administered workstation configuration and connectivity to servers, databases, and applications.
  • Upgrade test environment requiring workstation and application server updates and database changes.
  • Maintained software and hardware inventory database to benefit from managed resources.

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6. Windows XP

high Demand
Here's how Windows XP is used in Systems Support Analyst jobs:
  • Imaged rolled out 1000 windows XP system, first did backup of system and imaged the system on various PC hardware.
  • Managed, configured and supported Windows XP, Vista, Server 2003 OS, related device drivers and applications.
  • Provided technical deployment support for PC and related systems using, Windows 7/ 8, and Windows XP.
  • Transitioned all users from Windows XP environment to Windows 7 as well as from BlackBerry to iPhone.
  • Supported Windows XP, 2000 and NT users for a nationwide plastics and steel manufacturer.
  • Provide customer support within a Microsoft Windows XP/7, Active directory and Cisco VPN environments.
  • Managed inventory and refreshed project for migration from Windows XP to Windows 7 upgrade.
  • Support 500 plus users on Windows XP and Windows 7 based on LAN/WAN network.
  • Supported Windows XP, Windows NT 5.1, and Windows 2000 operating systems.
  • Assembled and configured multiple Windows XP workstations, 2000 and 2003 servers.
  • Provide support of windows XP, Vista, Mac and Windows 7.
  • Handled technical support for AS400, Outlook, Windows XP/7, etc.
  • Led team that converted Windows 2000 environment to a Windows XP environment.
  • Support Windows XP and Windows 7 in response to customer issues.
  • Upgrade Operating System from Windows XP to Windows 7.
  • Supported Windows XP, MS Office 2003.
  • Modified the management information systems in a UNIX/Windows XP environment with client-server technology for a multi-agency organization.
  • Upgraded Dell and Lenovo Laptops from Windows XP to Windows 7 and Office 2010.

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7. Desk Support

high Demand
Here's how Desk Support is used in Systems Support Analyst jobs:
  • Created & maintained how-to & process related documentation for use by department analysts and help desk support staff.
  • Provided help desk support for cash registers, self checkout, gas stations inventory, and HR systems.
  • Directed a diverse team of Help Desk Support Analysts across incident and fault management activities.
  • Provided production help-desk support for the Scotia-Mcleod trading floor, and its centers throughout Canada.
  • Provided help desk support and technical guidance to sales agents for software and application problems.
  • Provided first level help-desk support for payroll software applications that service all Marriott Hotels.
  • Supervised Help Desk Support Technicians at the Naval Space Warfare Command San Diego.
  • Provided Help Desk Support to Honda R&D Americas, Inc.
  • Provided help desk support to system users, monitored and troubleshot mainframe/OpenView.
  • Provide Help Desk support to Headquarter, Factory and Field Operations.
  • Served as help-desk support during deployment and implementation of EHR.
  • Provide hardware and software help desk support to external users.
  • Help Desk support for over 1,000 internal and external employees.
  • Provided help desk support to all loan officers nationwide.
  • Provided basic help desk support to Ticket Services.
  • Supported end users globally including Help Desk Support.
  • Help Desk support for a large investment bank.
  • Help desk support for loan origination global.
  • Help Desk Support Lead Tech, Point to Point T1, Broadband.
  • Updated the Knowledge base with solutions for Remedy Ticketing System Provided direction and motivation for the help desk support team.

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8. PCS

high Demand
Here's how PCS is used in Systems Support Analyst jobs:
  • Diagnose and/or resolve problems in response to reported incidents for users of PCs, software, hardware, and network connectivity.
  • Provided technical support and hardware deployment for small projects including ATL, Thermal printers, Hand Scanners, Non- Standard PCs.
  • Assisted with the support, set up, administration and inventory of Windows PCs, laptops, printers and peripherals.
  • Implemented and managed the network security including server's access and email accounts, Internet access, and PCs.
  • Maintain hardware inventories, locations lists, and other documentation for all PCs, printer, and software license.
  • Provided hardware and software support on PCs, laptops, servers and printers, including new installs and upgrades.
  • Configured and networked PCs with scientific equipment in the QC and PPD labs with connection to the company LAN.
  • Involved in Instrument Controller Refresh project (Replacing and upgrading over 500 PCs throughout Eli Lilly).
  • Provide Internal Support Help Desk Team, answering incoming trouble calls from over 12,000 Sprint PCS employees.
  • Maintained and supported PC hardware, software and network connectivity for 250 PCs in corporate environment.
  • Managed inventory and equipment orders of all PCs, laptops, printers and other peripherals.
  • Swapped out all token ring cards from PCs, printers and servers to Ethernet cards.
  • Contacted vendors and discovered requirements to upgrade PCs or laptops to WinXP or Win2000.
  • Provide Impact Assessment Cost Estimates for Service Delivery Division of Sprint PCS IT.
  • Analyzed user requirements and setup, configured and installed PCs and laptops accordingly.
  • Upgraded over 2,000 PCs, peripherals and software every 3 to 5 years.
  • Imaged, configured and deployed 950 Dell PCs, laptops with team.
  • Supported Microsoft operating systems and related products on networked and remote PCs.
  • Provide local troubleshooting (PCs, servers, networks, etc.)
  • Installed and configured new equipment (PCs, laptops, peripherals).

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9. Troubleshoot

high Demand
Here's how Troubleshoot is used in Systems Support Analyst jobs:
  • Provided end-user support, reconciliation, troubleshooting, error handling, application security, general accounting, and end-user support documentation.
  • Provide Help Desk support including application troubleshooting and issue resolution, system optimization, and daily organizational concerns of end-users.
  • Executed data mapping test cases for automated regression testing and for troubleshooting problems during deployment and enhancements to system.
  • Provided front line support to internal customers of proprietary systems including troubleshooting and resolution of system failures.
  • Skilled in troubleshooting network problems and patching network connections utilizing Microsoft patch testing and deployment.
  • Performed a wide variety of tasks from hardware/software troubleshooting and maintenance to systems/network support.
  • Assisted developers and support staff with troubleshooting technical issues using test environment resources.
  • Performed troubleshooting and problem resolution and escalation for existing business application software products.
  • Installed software, performed troubleshooting, advised/educated end-users about system applications and documentation.
  • Worked directly with field installation technicians to identify and troubleshooting service issues.
  • Participated in cooperative troubleshooting and testing with technical partners and team members.
  • Implemented troubleshooting and testing new software products to ensure superior quality.
  • Provide mobile support for internal employees synchronizing emails, troubleshooting and support
  • Collaborated with overseas affiliate to provide efficient network and hardware troubleshooting/diagnostics.
  • Participate in business team testing and troubleshooting for proper and execution.
  • Network and stand-alone printer/plotter installation, configuration, and troubleshooting.
  • Designed and maintained department intranet web pages containing troubleshooting documentation.
  • Monitored and initiated troubleshooting of network outages and connection failures.
  • Perform moderately complex troubleshooting procedures encompassing multiple technology platforms.
  • Maximized productivity by training users in basic troubleshooting techniques.

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10. Active Directory

high Demand
Here's how Active Directory is used in Systems Support Analyst jobs:
  • Administer Active Directory, including Yale domain user/group setup and management, computer account administration, Organizational Unit creation group policy.
  • Created shared drives, developed a standard project template, and implemented role-based security access by department using Active Directory.
  • Provided Tier 2 Technical Support pertaining to profile/domain permission issues working closely within the Active Directory environment.
  • Provided administration and network resources for users and groups in a Microsoft Active Directory environment.
  • Perform Professional Services including Active Directory, Exchange, network assessments and implementations.
  • Created and maintained user connectivity and created users account based on Active Directory.
  • Maintained implemented managed and troubleshoot Active Directory Group Policies and attributes.
  • Created security groups and set file/folder permissions in Active Directory.
  • Designed and implemented the Microsoft Active Directory for the organization.
  • Performed basic Active Directory functions under direction of senior administrators.
  • Used Active Directory infrastructure, managed Active directory objects.
  • Implemented and managed Active Directory security settings.
  • Managed active directory and Google email for education
  • Performed Active Directory maintenance and provisioning.
  • Utilized Active Directory for account management.
  • Aided on project in France to integrate an external company's network into our Active Directory Forest for over 300 users.
  • Used Active Directory to add users to groups, unlocked accounts, assign RSA tokens, or any other tasks required.
  • Use Active Directory to issue temporary network user password, unlock network account, and confirm all user administrative privileges.
  • Executed call monitoring, project / user moves, secure zones, virus detection, Active Directory, Exchange configurations.
  • Work with active directory to add users to domains, reset passwords and providing appropriate permission based on job role.

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11. SQL

high Demand
Here's how SQL is used in Systems Support Analyst jobs:
  • Developed internal financial reporting utilizing SQL.
  • Performed configuration, maintenance and troubleshooting of Terminal, SQL (2005), and Exchange (2003) Servers.
  • Completed SQL Server 2005-2008 installation and clustering configuration for Windows Server 2008; handled equipment racking and patching as needed.
  • Participated in the collection of data from regular network monitoring using automated as well as manual SQL/XML scripts and queries.
  • Created custom reports by writing SQL queries to pull data that was not available through any of our standard reports.
  • Import, process, and export files in SQL Server 2008 for use in creating Stored Procedures and Views.
  • Utilized Microsoft Access database and SQL Server and created users giving them the correct security and reports they needed.
  • Combined knowledge of AIX/Unix, Windows, and SQL in support of the system and equipment in each shop.
  • Installed SQL server on new hardware and developed SQL reporting stored procedures, batch jobs, and DTS packages.
  • Connect task skill requirements with course offerings, wrote procedures, program database (Access/SQL) with user interface.
  • Monitored and administered network resources related to SQL servers and their front-end applications across the wide area network.
  • Utilized PowerShell and MS SQL to automate the generation of new hire documents in the account creation process.
  • Automated collections reporting by utilizing Microsoft Access and SQL, which resulted in $67,000 annual savings.
  • Design and modify custom reports using Structured Query Language (SQL), Access and Crystal Reports.
  • Developed training documentation, support materials and support databases utilizing SQL, Access and Oracle based solutions.
  • Added products to warehouses per customer request and performed queries and checked for blocked activities in SQL.
  • Used SQL queries to investigate problems or to test various conditions with certain records involving many files.
  • Create conductivity links between Legacy and SQL server systems for analysis, testing and final conversion.
  • Innovated unique tools to automatically archive client data and qualify data sets in each SQL database.
  • Diagnosed server service issues including DHCP, DNS, SQL, and custom-made gaming software services.

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12. Setup

high Demand
Here's how Setup is used in Systems Support Analyst jobs:
  • Implemented Finance 9.2 mobile inventory and fluid setup in production and non-production environment.
  • Provided setup and configuration of remote computer workstations throughout Western Oregon.
  • Involved in system setup, data corrections, developing local routines, handling COB crashes, fatal errors and performance issues.
  • Created Point-of-Sale configurations for new stores, working closely with our software vendor to ensure proper setup and installation of software.
  • Resolve clients application or problems in areas of data base, system configuration/setup, product functionality, and business enhancements.
  • Provide on-site and 24/7 remote technical support and setup for over 100 employees across 3 national office locations.
  • Process and respond to Customer Account Setup requests according to the 24-hour turnaround time and CSS guidelines.
  • Installed new LAN connected computers and assisted in the setup of rack mounted file and exchange servers.
  • Help users with iPad/iPhone activation, registration and enrollment, setup password, profiles, etc.
  • Created and setup the voice prompt (my voice) for the National Central Help Desk.
  • Manage and administer setup and maintenance of users, module security groups and the security grid.
  • Involved in the setup of generating reports by creating line, column and head records.
  • Ghost Imaging Imaged Client/Server PC's through a PXE Boot network setup ghost image server.
  • Hold complete responsibility for development and setup of the bed-planning module for admitting in ADT/Prelude.
  • Conduct the setup and testing phase of over 800 work from home associates per year.
  • Implement SQL solutions remotely, including cluster, mirroring, and log shipping setup.
  • Maintained and designed additional website, setup hosted domain and web hosting services.
  • Participated in the Implementation, setup enterprise mail system throughout the entire organization.
  • Dispatch setup with vendors for equipment repair, issue diagnosis and change work.
  • Document and train the users on systems and application usage and security setup.

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13. User Accounts

high Demand
Here's how User Accounts is used in Systems Support Analyst jobs:
  • Supervised Needles application including creation of new user accounts and customized user profiles.
  • Established NT user accounts with active directory and verified security permissions.
  • Managed user accounts and network administration via Active Directory.
  • Worked within Microsoft Active Directory to provide network password resets and create/modify end user accounts as well as set group policies.
  • Administer Windows NT 4.0 user accounts on NT server and trained end users using Client Access for the AS/400 server.
  • Assigned user accounts, granted admin rights on both servers and workstations, also granted permissions to shared resources.
  • Used Active Directory for Windows 2000 and 2003 in an Enterprise environment to manage and create user accounts.
  • Set up user accounts in Windows Server 2000 and 2003 Active Directory, and NT Server 4.0.
  • Punched down phones, maintained lines, and set up user accounts on the phone switch.
  • Manage users in Active Directory, user accounts, printers, computers, and shared folders.
  • Perform the creation of user accounts in Active directory as well as deleting/disabling of those accounts.
  • Used Active Directory native tools to manage user accounts, password resets, and account lockouts.
  • Configure user accounts and implement Security setup and changes throughout the system in Active Directory.
  • Oversee network user account activity - administering user accounts, ensuring proper security, etc.
  • Used Active Directory application to set up user accounts and unlock and disable user accounts.
  • Reset user passwords, modified permissions for user accounts, and setup new user.
  • Reset passwords and unlock user accounts in Microsoft Active Directory Users and Computers.
  • Created and managed user accounts, groups, exchange accounts and group policies.
  • Perform security resets on user accounts within NT, Mainframe and UNIX systems.
  • Created and modified user accounts using Active Directory, and Exchange Server 2003.

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14. Laptops

high Demand
Here's how Laptops is used in Systems Support Analyst jobs:
  • Configured laptops for connectivity with dial-up access and network access.
  • Debugged and maintained configuration of system laptops and palm tops supporting new imaging and deployment roll outs for company upgrades.
  • Maintained detailed inventory for PC's, laptops, RF units also in charge of ordering printer supplies.
  • Worked closely with Dell to solve any hardware issues that arise with Dell Latitudes Laptops.
  • Supported desktops, laptops, file, print & ftp servers in a network environment.
  • Maintain inventory of all desktops, laptops, tablets, printers and other equipment.11.
  • Maintained and managed the inventory of over 125 laptops distributed throughout the company.
  • Provide second level support to troubleshoot hardware issues on Dell and Toshiba laptops.
  • Install and setup wireless NICS on laptops with WEP encryption and LEAP authentication.
  • Diagnose and repair of computers, laptops, printers and associated peripherals.
  • Repaired and installed software/hardware for Computers, thin clients and laptops.
  • Repair, replace and upgrade Dell PC's and Laptops.
  • Create and maintain ghost images for all desktops and laptops.
  • Deployed new Dell Desktops and Laptops systems throughout the plant.
  • Imaged and maintained an inventory of loaner laptops and desktop.
  • Attached network and local printers to users' laptops.
  • Installed applications on Terminal Servers, workstations and laptops.
  • Installed and updated software for laptops and PC's.
  • Build and Re-image new and existing laptops through PXE.
  • Configure and maintain Disaster Recovery Laptops at remote site.

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15. Unix

average Demand
Here's how Unix is used in Systems Support Analyst jobs:
  • Provided System Optimization for integrated performance of UNIX based multiprocessor servers.
  • Supported UNIX servers at client sites throughout the country and repaired critical failures within hardware and Medical Manager Software systems.
  • Maintained central SCO Unix server which served Medical Manager software to client physician offices for billing and office management.
  • Help and advise customers in setting up their LAN and resolve their issues using a Unix-based packet Sniffer.
  • Programmed scripts utilizing Unix tools/commands and applications on HP UNIX 10.20 environment in order to maintain production timetable.
  • Coordinate firmware upgrades, kernel patches, system configuration, performance tuning on Windows and Linux/Unix systems.
  • Install SCO Unix as well as recovery of sites after a system crash or corruption of data.
  • Created, administrated, and supported intranet web sites on Windows NT and Unix to facilitate communications.
  • Constructed and managed the editions that were closing the previous night using Unix operating system.
  • Monitored a Global Network of Systems while providing 2ndtier support via primarily UNIX NIS environment.
  • Administered HP Operations for Unix console to validate health check messages from OVO nodes.
  • Used Unix to pull down orders in the system and performed repairs if needed.
  • Market data services - Market Sheet for Unix and Market Sheet for Windows support.
  • Used UNIX commands daily on routers and switches to assist engineers in researching outages.
  • Check UNIX servers on a daily basis and notify clients when there are errors.
  • Provided Tier 2 call center UNIX technical support for a world-wide Clothing Retailer.
  • Experience with Secure Shell, VI, Vim and other standard Unix tools.
  • Attended some JCL and UNIX training, Leadership School, and several workshops.
  • Support of HP's Internal Production Systems - Windows and Unix platforms.
  • Performed Windows and UNIX system administration tasks as well as batch scripting.

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16. VPN

average Demand
Here's how VPN is used in Systems Support Analyst jobs:
  • Maintained network security and VPN administration.
  • Performed VPN configuration and troubleshooting.
  • Support remote users using VPN to access corporate network (such as Regional Directors, District Managers).
  • Provided special assistance to support VPN and remote access in adherence to company standards for mobile users.
  • Supported remote sales force and work at home users via VPN and Shiva dial-up modem banks.
  • Out of box configuration of Checkpoint Edge VPN Routers and shipping them to client sites.
  • Provided server support, security permissions, group access, VPN and Net Motion support.
  • Perform remote access architecture support such as Dell(VPN-NETEXTENDER), Dell SonicWall.
  • Configured mobile users with offline files and VPN connection through Cisco PIX Firewall.
  • Supported Blackberry, VPN, Outlook, Exchange on devices and mobile applications.
  • Managed loaner PC's, configured remote access to SISU vie VPN.
  • Support employees including VPN access, VOIP phones, Google Voice integration.
  • Deactivated and reassigned virtual private network, VPN tokens for remote users.
  • Verify and troubleshoot remote connectivity to the network via Cisco software/hardware VPN.
  • Worked with users on VPN connectivity issues by troubleshooting user private networks.
  • Configured and resolved queries for remote access via a VPN link.
  • Set up and maintained remote and VPN access on wireless devices.
  • Configured remote access for off site users using Cisco VPN.
  • Installed and setup CISCO VPN client software on workstations.
  • Installed and configured VPN and DSL for business clients.

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17. Hardware Issues

average Demand
Here's how Hardware Issues is used in Systems Support Analyst jobs:
  • Interact with customers and vendors related to help desk tickets, to find solution to software and hardware issues.
  • Managed network and hardware issues for 30+ users on a daily basis.
  • Dispatched IBM and worked with technicians on service calls on hardware issues.
  • Used HP iLO utility to monitor and resolve all hardware issues on the server and provide remote support to HP Servers.
  • Maintain the Solaris 10 SunOne system servers and Sparc hardware issues.
  • Integrated proactive network monitoring reducing downtime drastically by responding to connectivity and other hardware issues before they were reported by users.

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18. Network Printers

average Demand
Here's how Network Printers is used in Systems Support Analyst jobs:
  • Performed server management tasks including updating application and operating system software and creating shared network printers.
  • Installed and configured network printers and optimized load balancing.
  • Configured network printers using HP Jet Admin, adding printer to print server and adding printer to user profiles manually.
  • Set up of Network Printers and configured them appropriately to be accessed by all the end-users in the firm.
  • Network Field support/Systems Support Analyst II - Troubleshooting configurations, creates, and adds network printers to print servers.
  • Set up, Managed and Maintained HP, Canon, and Xerox Network Printers and Digital Senders.
  • Installed and troubleshot modems, SCSI cards, tape backups, NIC cards and network printers
  • Set up network printers on Windows Server 2000 and 2003 and Windows NT Server 4.0.
  • Ordered supplies for network printers and desktop printers, calling for service when equipment failed.
  • Install local and network printers, install desktops and system image creation in an enterprise environment
  • Installed and configured local and network printers, fax machines, and projectors.
  • Assigned IP addresses for Network Printers and arranged it for utilization.
  • Installed, maintain and troubleshoot network printers using HP JetAdmin.
  • Changed and updated all network printers thorough out the whole company
  • Maintained, Troubleshot and added users to Network printers.
  • Installed, troubleshot, and diagnosed network printers remotely.
  • Provided continues support to standalone and network printers.
  • Configured and setup field servers and network printers.
  • Configured and setup PCs and network printers.
  • Installed and maintained HP network printers hosted by a Windows 2000 server.

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19. Citrix

average Demand
Here's how Citrix is used in Systems Support Analyst jobs:
  • Facilitated iPad support through installation and configuration of Citrix Receiver, Good for Enterprise technology, and related applications.
  • Utilized Citrix applications to effectively troubleshoot script, network and profile inconsistencies.
  • Provided connectivity support over Citrix Win Frame Client connections.
  • Create manual with common links, websites, and system directory to help customers navigate online environment (Citrix).
  • Provided first level support for VPN connectivity issues, network account lockouts and creation, and Citrix application connection issues.
  • Provide senior-level hardware, software, operating system, and application support in an enterprise Citrix and thin-client environment.
  • Created and deleted user s accounts on Active Directory, also added and deleted printers through Citrix Servers.
  • Configure MS SQL Server and OBDC interface settings as well as Citrix connections for various ML applications.
  • Worked with troubleshooting/support for the Citrix environment on the server end as well as the end users.
  • Administered a 20+ Citrix server farm including publishing new applications and adding new servers to the farm.
  • Supported PC's running Windows 2000, Win98, Microsoft Office and Citrix remote connectivity software.
  • Provided remote assistance to end users using Citrix management console, RA and RDP.
  • Utilize Net Meeting, VPN Client 5.0, and Citrix Shadowing for remote troubleshooting.
  • Used Citrix Receiver as a single point of access to multiple servers.
  • Supported Citrix users experiencing profile issues as well as new user setup.
  • Configured remote access for users using Chase VPN, RSA and Citrix.
  • Assisted phone-based technical support and troubleshooting for clients in the citrix environment.
  • Reset clients on Citrix when users call and want to be reset.
  • Work in Citrix environments both in thin client and Fat client.
  • Enabled Citrix access in Enterprise Identity Management Portal through account updates.

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20. System Support

average Demand
Here's how System Support is used in Systems Support Analyst jobs:
  • Managed a team of system support analysts to successfully resolve trouble tickets within documented company service levels.
  • Provide Microsoft Windows based system support and proprietary software support to remote customers.
  • Administered system support for non-qualified retirement plans including 457 and profit sharing
  • Provided Customer Service to ensure ongoing system support and development.
  • Train new System Support Analysts on application configurations and procedures.
  • Administered application server for System Support department.
  • Provide direct system support to administrative users.
  • Provided system support of the IBM and NCR Point-of-Sale Systems for all 720 corporate restaurants in the United States and Mexico.
  • Provide system support to production personnel when they encounter problems regarding work order manipulation, back-flushing of materials and scrap reporting.
  • Negotiated the takeover of a dental subsystem supported by a competing vendor leading to an additional $200K in annual revenue.
  • Open VZ Tracker tickets when problem need to be escalated to System Support Process any change control that was requested.
  • Conduct quarterly data security audits for all Miami Client Form and Audit Services and Regulatory Compliance System Support employees.
  • Worked as a Tier 1 system support analyst taking help requests from the Pier 1 stores and corporate office.
  • Work as a builder and system support for a Standards implementation for 12 hospitals within 3 specific regions.
  • Provided tier I system support and resolutions on Horizon Patient Folder (HPF) clinical enterprises.
  • Provided system support for Public Health software for entire State of Georgia and 7 other states.
  • Provided remote accounting system support to external customers, system engineers, and field engineers.
  • Performed system support activities of Wireless Point to Point Link (WPPL-D) communications.
  • Project management, system support, written and oral communications, meeting facilitation.
  • Provided system support for users through the System Support Call Center.

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21. Mainframe

average Demand
Here's how Mainframe is used in Systems Support Analyst jobs:
  • Designed mainframe automated panels/applications using multiple programming languages to increase operating efficiency and enhanced work productivity.
  • Provisioned resource access control facility, RACF application system mainframe accounts and changed/reset passwords.
  • Implemented SUPERTRACS mainframe communications to send/receive weekly branch inventory replenishment orders.
  • Tested/validated system modification requests in mainframe and client server environments.
  • Investigated, resolved and documented mainframe and peripheral system defects.
  • Ported applications from mainframe to workstations for interactive data processing.
  • Provided nationwide support for personnel in hardware, software, applications, networks and first Level support for IBM 3090 Mainframe.
  • Provided accurate problem interpretation, definition and tracking to effect resolution of technical problems on mainframe and PC's.
  • Lead role in integration and conversion of IP solutions to production host systems, central mainframe and remote sites.
  • Provided operational support in a client/server environment, which consisted of an MVS mainframe, AS400 and LAN network.
  • Utilized knowledge of all aspects of student loan administration and compliance to research and resolve mainframe problems.
  • Worked on all mainframe production systems and assumed the responsibility and ownership of the AP/GL system.
  • Selected to serve on conversion team to validate and test mainframe transition from Unity to CLASS.
  • Supported processors and underwriters with OMNI mainframe and assisted loan officers and processors with LP responses.
  • Provide call center support for inquiries related to mainframe access and network traffic, LAN/WAN problems.
  • Executed installation and diagnostics of 3270 and 5250 mainframe emulators and Microsoft Office 4.3/97 applications.
  • Performed backups for Unix Mainframe Servers and NT Mainframe Servers and monitor those servers.
  • Download files as needed from Unix or the mainframe to resend to customers electronically.
  • Executed Q/A test cases for IBM Mainframe applications, using (COBOL/DB2/CICS/JCL).
  • Monitored Mainframe, Windows and Linux/AIX applications and job queues preempting potential outages.

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22. Helpdesk

average Demand
Here's how Helpdesk is used in Systems Support Analyst jobs:
  • Answered calls from Helpdesk/Customers to ensure timely resolution of systems/application issues.
  • Provide resolution to escalated customer issues from Helpdesk agents.
  • Coordinate UNIX/Windows Infrastructure, TAG Security, Helpdesk and Application Support teams to resolve issues thorough phone, email and in-person.
  • Answered Tier 1 helpdesk technicians questions and guided them to the correct place to find information on Policy and Procedures 4.
  • Provided PC and phone helpdesk duties; monitored and improved user and system performance in terms of effectiveness and speed.
  • Provide customer service support by responding to client's request, proposing problem resolutions and assisting with the helpdesk functions.
  • Provided First line support monitoring Turner Broadcasting International Network with SNMP, helpdesk support when needed on weekends and nightly.
  • Track all outstanding tickets, working closely with other Helpdesk Technician to ensure any problems are resolved in timely manner.
  • Provided leadership and assistance for the helpdesk, which provided hardware, software and network support for 600 users.
  • Call center support for 2nd tier helpdesk supporting 1500 offices, using a highly customized Microsoft CRM for ticketing.
  • Manage helpdesk personnel and provide on-site and remote hardware, software, and network support for 300+ users.
  • Provided Tier-1 and Tier-2 support for ILE (Integrated Learning Environment), and the NETPDTC CDA Helpdesk.
  • Advised helpdesk team how to write ticket resolution and of approaching Service Level Agreement (SLA) deadlines.
  • Improved First-Call Resolution rate of remote helpdesk by 35% through creation, implementation of Knowledge Base.
  • Provided helpdesk phone support to 10,000+ nationwide store associates as well as remote access to HP desktops.
  • Provide helpdesk and desk side support to user based enterprise throughout all US and Canadian properties.
  • Responded to helpdesk support calls and proactive network alerts; input information into ticketing system.
  • Worked with helpdesk to Support 1600 users, using Windows 95/98 and Windows NT4.0 client.
  • End user phone and email support on weekends and weeknights to offset Helpdesk off hours.
  • Test, review and report on alternative application under consideration for BMC Footprints Helpdesk Suite.

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23. Internet

average Demand
Here's how Internet is used in Systems Support Analyst jobs:
  • Installed, managed and supported the Internet security system with monitoring access capabilities.
  • Performed Domestic & International Internet Marketing Research and Competitive Intelligence Projects.
  • Provide applications support for over 20 internet based mortgage industry applications.
  • Conducted needs analysis and developed relevant solutions for company Internet applications.
  • Support Internet and Intranet configuration and troubleshooting.
  • Developed prototype for Internet-based classroom.
  • Monitored Sun, NT and HP server functionality for BellSouth internal and internet facing websites via customer LAN/WAN using SNMP software.
  • Supported the business transaction systems (WhizKid, Connect USA, and the Internet system project - On-Line Loan Connection).
  • Acted as Lead Analyst for first Internet product/service and web pages by defining requirements, file specifications and test plans.
  • Designed, developed, implemented and supported the Internet-based 'System for Text Archival and Retrieval (STAR)'.
  • Used Internet access as a troubleshooting tool to resolve any type of issues for PC's and or printers.
  • Maintained and pushed certificates for customers to have access to special internet secure sites to be used daily.
  • Implemented server responsible for allowing Davidson County Property Maps and Information to be viewed on the Internet.
  • Coordinated with ISP's to disconnect internet and phone service to store locations once they closed down.
  • Provide user support for various computer software applications, email, Internet, and bookstore retail software.
  • Provided high speed internet connectivity and technical support to guest and employees at Hilton Hotel US-wide.
  • Performed hardware troubleshooting while supporting network protocols and Internet standards, including Frame Relay and TCP/IP.
  • Provided flexible, reliable, and secure internet and data services across a number of networks.
  • Coordinated delivery of high speed Internet services to new Sales Offices and Construction Trailers.
  • Configured systems via phone or remote access for VPN, network and internet.

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24. LAN

average Demand
Here's how LAN is used in Systems Support Analyst jobs:
  • Worked on Horizontal and Vertical clustering methods providing fail over, effective load balance scenarios and efficient utilization of system resources.
  • Guided stakeholders through prioritization of features by balancing new requirements with defects/issues is included as part of this job responsibility.
  • Maintained project control plan, performed configuration and change management, effectively communicating project progress and completion to senior management.
  • Diagnosed networking, physical architecture and operating systems errors; develop/implement maintenance plans; optimize data storage devices.
  • Created Integrated Marketing Communications Plan to ensure campaigns and market insight are effectively communicated to all departments.
  • Communicated information management needs and issues to IT leadership, aiding long-range capital planning and decision-making.
  • Authored Statistical Analysis Plans and other documentation necessary to ensure accurate reporting of critical endpoints.
  • Prepared advanced planning documents, system requirements and system design specifications per shop standards.
  • Coordinated the review of information systems continuity planning towards improvement in business disruption resumption.
  • Responded to all communication inputs regarding unplanned service interruptions from customers and internal IT.
  • Planned, implemented, maintained and supported financial system infrastructures to corporate partners.
  • Designed and implemented disaster recovery plans by initiating mirror backups on redundant drives.
  • Integrated and configured laboratory instrumentation systems and workstations into Merck LAN.
  • Designed strategic plans for component development practices to support future projects.
  • Designed Crystal reports for business planning, forecasting, revenue/expense analysis.
  • Planned and organized the installation of hardware for customer demonstrations.
  • Maintained NiceVision digital surveillance camera, backup and security system.
  • Enhanced plant maintenance systems and integrated into corporate systems.
  • Developed and communicated detailed implementation plans for each location.
  • Initiated, planned, and supervised inventory management projects.

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25. OS

average Demand
Here's how OS is used in Systems Support Analyst jobs:
  • Test and integration to ensure software systems and components are successfully integrated across hardware systems and meet specified requirements.
  • Upgraded operating systems and system-layered products, such as new OS release and corresponding proprietary applications involving organizational process.
  • Performed systems monitoring using multiple tools, being constantly aware of application or infrastructure issues across all production environments.
  • Maintained Microsoft Windows NT servers and applications with involvement in network security administration, software installation and maintenance.
  • Worked closely with application developers to test and debug new programs to ensure compatibility with existing server technologies.
  • Conducted trade studies comparing baseline and alternative configurations by computing LSC for dual configuration and retrofit scenarios.
  • Confer with other network operations centers and telecommunications providers to debug and diagnose network and circuit problems.
  • Configure new workstations and laptop computers with standard applications utilizing GHOST and SMS application installations.
  • Performed cost analysis, researched vendors and submitted recommendations that were incorporated across the program.
  • Analyzed tasks and problems associated with Client Benefit offerings, cost formulas and eligibility expressions.
  • Communicated with customers to diagnose issues, by determining or escalating problems to established resources.
  • Work closely with users to understand their needs in relation to application/program capabilities and functionality.
  • Key Achievements: Increased departmental efficiency and reduced operational costs by automating routine tasks.
  • Have implemented and test disaster recovery systems for operational readiness across multiple contracts.
  • Worked directly with stakeholders providing counseling to achieve greater efficiency and cost reduction.
  • Performed hardware diagnostics, configured operating systems, and application software packages.
  • Identified and designed testing manuals for business units across multiple business units.
  • Lead installation of Data Propagator non-relational and Data Propagator Relational on OS/390.
  • Consolidated Indiana and Kentucky advisory boards resulting in immediate operational cost savings.
  • Recognized for adaptable client relations from hospital visitors to executive leadership personnel.

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26. Remote Access

average Demand
Here's how Remote Access is used in Systems Support Analyst jobs:
  • Eased remote access to patient information by initiating physician pilot project.
  • Perform tasks related to remote access password synchronization.
  • Work with user departments to resolve all reported hardware and software problems through remote access methods or at user's location.
  • Field off-shore phone calls, providing user assistance for remote access connection to the Countrywide infrastructure.
  • Configured remote client PC's for use with Microsoft Exchange and SHIVA remote access dial-in interface.
  • Grant remote access as per Active Directory group membership for PC and user and troubleshoot.
  • Coordinate remote access request between VGT personnel and tribal casino's gaming commissions.
  • Provided user support on Windows 95, NT, Exchange and remote access.
  • Supported wireless remote access, networks and hardware in addition to software.
  • Issued and revoked remote access and Web certificates using terminal services.
  • Assisted help desk team in troubleshooting remote access issues.
  • Supplied support for the administration of remote access systems.
  • Assisted 3,500+ remote access users with Novell NetWare 4.x, Microsoft NT 4.0 network.
  • Established and maintained remote access for 200+ Unix and Windows LANs.

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27. Suite

average Demand
Here's how Suite is used in Systems Support Analyst jobs:
  • Performed post-installation verification and served as Change Availability Advocate for Gateway System applications suite.
  • Created technical specifications, and customizing the application suite consistent to those specifications.
  • Managed and supported office suite applications and propriety trader support software.
  • Support expert on Microsoft BackOffice Suite and Microsoft Office applications
  • General Help Desk support including XP Office Suite, Win 2000, installing customized applications using on-site and remote tools.
  • Provided system administration for IDX Billing Suite, shared file areas, network accounts, and various business office applications.
  • Monitor, maintain and install Control Compliance Suite (CCS) and perform corrective actions OS security related data.
  • Install, configure & maintain AutoCAD 2D & 3D Design Suite software, AutoCAD Vault & AutoCAD DWG TrueView.
  • Experience with the Remedy Change Management Information Service Requests (ISR) Tracking System and Microsoft Office Suite.
  • Work directly with clients to optimize business processes through proper usage of the Oracle E-Business Suite application.
  • Experience in Microsoft Office Suite Applications Word, Excel, Access, Outlook and PowerPoint.
  • Advanced knowledge of MS Office suite of applications, specifically MS Excel and MS Access.
  • Worked with general computer troubleshooting, Microsoft software including the Office Suite and some networking.
  • Provided training and guidance to end users on various modules of Oracle E-Business Suite.
  • Provided support for the installation and maintenance of Microsoft Office 2003 and 2007 suite.
  • Implemented network virus protection using Trend Micro NeatSuite.
  • Provide Oracle E-Business Suite support to external clients.
  • Support for Microsoft office suite products.
  • Supported Win95, Win98, NT 4.0, Office 97, Lotus Notes and Smart Suite 97..
  • Supported enterprise patient and reimbursement applications , Microsoft suite and multiple other proprietary and other common business use applications.

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28. Sharepoint

average Demand
Here's how Sharepoint is used in Systems Support Analyst jobs:
  • Provided support for implementation of SharePoint Intranet using Single Sign on Authentication.
  • Documented standard operating procedure onto company's internal website utilizing SharePoint.
  • Designed, developed and implemented SharePoint document repository for Support Engineers.
  • Maintain technical knowledge base and software documentation for internal SharePoint websites.
  • Worked on SharePoint Administration like Backup/Restore and imported User profiles.
  • Managed and resolve issue requests utilizing Microsoft SharePoint.
  • Led the department's SharePoint 2007 to 2010 upgrade, which also involved restructuring and redesign of the site's components.
  • Produced weekly clinical Trial status reporting producing goal and trend charting that we embedded to a management review SharePoint site.
  • Configured and deployed SharePoint sites for two departments (IT and Quality Control) using Windows Server 2008 Hyper-V technology.
  • Project Manager for various IT projects including SharePoint, EDI, and other IT projects on an as-needed basis.
  • Worked in the client Content Management Systems (SharePoint) to keep internal process files up to date.
  • Provided SharePoint development, deployment and support for 100+ users of the Enrollment Management Production Support SharePoint site.
  • Conduct research into current and emerging web technologies and issues in support of SharePoint web development efforts.
  • Updated SharePoint Site with Documentation, Backups, Status Reports, List of each VIP Status.
  • Work closely with management in the developing of content within MS SharePoint, and Remedy 7.5.
  • Produced monthly and annual SLA metric reports and reviews, for SharePoint collaboration site.
  • Assess SharePoint Services 2003 (IT environment) farm for migration to MOSS 2007.
  • Worked as a system analyst to support the in house SharePoint portal.
  • Update documents in SharePoint and database by merging information from disparate systems.
  • Developed components for the GMA portal & associated SharePoint applications.

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29. Novell

average Demand
Here's how Novell is used in Systems Support Analyst jobs:
  • Provided technical direction and support in the development of system software and procedures within a Novell/Banyan network environment.
  • Analyze Lowe's existing Novell Identity and Access Manager Environment and recommend industry best practices and also carry out day-to-day activities.
  • Administered and maintained LAN at 65 dental centers (Windows NT and XP, Windows Peer-to-Peer, Novell and UNIX).
  • Upgraded and configured workstations, maintained hardware and peripherals, and created new accounts for new hires on Novell NetWare.
  • Support of VM operating system, Microsoft NT, Novell NewWare LAN Management, Word, Excel, Windows Applications.
  • Account unlocks/password resets, SafeBoot password resets, Novell password resets, McAfee resets and RSA PIN resets.
  • Involved in company wide effort to (Novell) computerize over 52 branch office locations in 18 months.
  • Managed a mixed LAN (Novell and Windows) that supported the Personnel Division of 1000+ users.
  • Administered network and server access accounts for internal customers in Windows, Unix, and Novell environments.
  • Provided second and third level support for all hardware, software, within a Novell Network Infrastructure.
  • Perform installations and upgrades to application software on the network and to the Novell Operating System.
  • Lead support representative on a team of 5 for Windows platform, Novell and UNIX servers.
  • Worked with Network Operating System Analysts in resolving Microsoft, Novell, Linux and VMWARE issues.
  • Provide support to end users in a Novell environment, PC operations and proprietary software issues.
  • Provide development, management and support for Lowe's Novell Identity and Access Management System.
  • Used Novell network administrator tools to maintain and add software objects within the environment.
  • Installed and configured a WinNT 4.0 server on existing Novell 4.11 network.
  • Swap out daily backup tapes for the Novell network server.
  • Set up new user network accounts via Novell Console 1.
  • Resolved Windows NT/Novell and proprietary point of sale software issues.

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30. Lotus Notes

low Demand
Here's how Lotus Notes is used in Systems Support Analyst jobs:
  • Supported existing systems to ensure operational stability for user groups using Microsoft Office and Lotus Notes.
  • Provided programming support for Corporate Affairs Lotus Notes applications.
  • Maintained trouble-tracking database and knowledge base utilizing Lotus Notes.
  • Install and provide support for software applications (Ms-office 4.3 Professional, Office '97, Word Perfect, Lotus Notes).
  • Provide second level support to all Tier I analysts who are experiencing trouble with applications such as Lotus Notes.
  • Conducted Microsoft Exchange Migration WASAWIDE involving 900 user clients to be moved from Lotus Notes to Microsoft Exchange.
  • Developed an on-line tutorial that all new analysts must go through before supporting lotus notes users.
  • Research and investigated lotus notes application issues that couldn't be solved at the service desk.
  • Installed applications in workstations, troubleshot Lotus Notes and setup new users on the network.
  • Participated in the migration project from cc:mail to Lotus Notes mail system.
  • Experienced with MS Outlook 2002 -2007 and Lotus Notes mail systems & PDA configurations.
  • Worked as the Lotus Notes Administrator adding, modifying, and removing email accounts.
  • Provided Technical Support with Lotus Notes and supported all JPMC lotus notes databases.
  • Trained new employees on help desk telephone and Lotus Notes ticket system.
  • Coordinated Lotus Notes client upgrade project for both corporate and remote users.
  • Documented all help desk phone calls and Lotus Notes emails using Tracker.
  • Maintain Lotus Notes client software & Domino Server for application access.
  • Provided user support and configured Lotus Notes client 4.x 5.0.
  • Installed, configured and supported Lotus Notes R5/6.
  • Install and configure Lotus Notes and outlook 2010..

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31. Linux

low Demand
Here's how Linux is used in Systems Support Analyst jobs:
  • Installed, troubleshot and supported packages to included MS Windows and Ubuntu Linux OS for various small business owners.
  • Installed and configured of RedHat Enterprise Linux 5/6 servers and Ubuntu 11x & 12x Servers.
  • Changed SuSe Linux file security permissions and reduced file systems' size as necessary.
  • Assisted in the deployment and testing of Red Hat Linux upgrades and deployments.
  • Provided support for Windows and HPUX systems, Linux and Certified Engineers.
  • Manage disk drives in Red Hat Enterprise 6 using Linux Volume Manager.
  • Supported end users in Linux environment and utilized Open Office tools.
  • Use of a Linux based shell to update store information.
  • Support new client implementations including issue resolution and installation of applications on Windows and Linux servers to enhance process.
  • Diagnosed and corrected issues within Windows 2k, 2k3, zLinux, and AIX operating systems
  • Key responsibility: Ensured optimal uptime for facility s LINUX servers and IT infrastructure.
  • Migrated Solaris to Red Hat Linux.
  • Create LPARs for Linux operating systems.
  • Hosted free ZK's Push API demo on Linux (Red Hat Enterprise) server using Apache.
  • Release Management) Application specialist, learning and using many different systems in both Linux and AHP.

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32. Software Applications

low Demand
Here's how Software Applications is used in Systems Support Analyst jobs:
  • Increased Payroll, Benefits, and Accounting departments' efficiency and effectiveness by continuously testing and modifying software applications.
  • Provide technical support to a variety of experienced users concerning system software applications and utilities.
  • Interfaced with production to develop and implement other client-server software applications.
  • Develop software applications to support financial services department and staff.
  • Coordinated staff training in multiple software applications and company procedures.
  • Supported over 1500 different proprietary software applications including AS400.
  • Supported proprietary as well as mainstream software applications.
  • Installed software applications through Ford Software Delivery System.
  • Documented installation instructions for multiple software applications.
  • Trained staff on proprietary software applications.
  • Evaluate effectiveness of software applications.
  • Configured, installed, upgraded, and repaired network client software and systems, each containing custom software applications departmentally.
  • Implemented and created instructional documents for co-workers and end user in proper use of equipment and software applications.
  • Configure software applications to work in current Windows environment as well as with other applications.
  • Trained a team of 8 analysts to support 9 software applications with over 700 users.
  • Configured, installed, tested, relocated, and repaired company licensed software applications.
  • Collaborated and networked with User community on Software Applications issues & error messages.
  • Provided technical support to multiple software applications for over 80,000 batch jobs daily.
  • Trained associates on how to operate hardware devices and office software applications.
  • Install, configure and test approved licensed software applications.

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33. Computer System

low Demand
Here's how Computer System is used in Systems Support Analyst jobs:
  • Supported Burroughs computer system including maintaining telecommunications message traffic, system back-up, and hardware/software troubleshooting.
  • Imaged computer systems and configured printers thought out the organization ensuring network connectivity for Hospital staff.
  • Operated various computer systems, receivers, demodulating equipment and magnetic tape recorders.
  • Developed automated scripting to assist in gather computer information and updating computer systems.
  • Coordinate and link computer systems to increase compatibility and enable information sharing.
  • Provided operational and user-support for MRP application system on VAX computer system
  • Consulted with users on problems with computer systems/mainframes and related equipment.
  • Installed and configured computer systems using different build technologies.
  • Maintain and repair computer systems and other related technology.
  • Consulted with management regarding computer system needs.
  • Installed LAN infrastructure and deployed computer systems at Defense bases in the continental US, Central America and Germany.
  • Diagnosed and corrected technical problems that may occur in the operation of all computer systems and software applications.
  • Controlled security for all computer systems for dial-ins, and setting up accounts for contractors and employees.
  • Provide first tier software support for many users of Silicon Graphics Inc (SGI) computer systems.
  • Maintained a thorough understanding of business practices, objectives and the computer systems that support them.
  • Promoted to Computer Systems Coordinator to manage and support EMR Infrastructure (hardware / software).
  • Assist customers on administration, configuration and management of SGI computer systems to include Cray mainframes.
  • Lead second-tier support team for clinical and administrative computer systems at Level One Trauma Center.
  • Install, upgrade and maintain desktop and laptop computer systems, networks and portable printers.
  • Identify and resolve computer system malfunctions and operational problems (break-fix and repair).

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34. Trouble Tickets

low Demand
Here's how Trouble Tickets is used in Systems Support Analyst jobs:
  • Communicated effectively with end users to ensure optimal satisfaction prior to closing trouble tickets.
  • Develop and submit trouble tickets and perform necessary troubleshooting.
  • Managed weekly Problem Area Coordinator meetings, where data center trouble tickets were reviewed for accuracy, updated and closed.
  • Serve as the initial point of contact for users and escalate trouble tickets as necessary to achieve first call resolution.
  • Worked with users, developers, administrators and client advocates to expedite trouble tickets to facilitate a timely resolution.
  • Open trouble tickets, and interface with telecommunications providers to resolve issues on both new and existing circuits.
  • Maintained a record of all worked trouble tickets; always looking for trends that may indicate underlying problems.
  • Ensured all trouble tickets are addressed, resolved, or closed within 3 days of start of ticket.
  • Create trouble tickets for Electronic games that need service and dispatch field tech to appropriate casino's.
  • Initiated and managed trouble tickets, performed user password resets, and reviewed user access requests.
  • Coordinated work with third party vendors and service providers for resolution of problems and trouble tickets.
  • Opened and monitored status of technical trouble tickets and closed tickets as resolutions were reached.
  • Entered trouble tickets into SRS Remedy System and monitor them until they are resolved.
  • Used Service-Now, Remedy and Clear Vision for receiving and tracking the trouble tickets.
  • Supported closure of trouble tickets and service requests aligned with service level agreements.
  • Created and managed trouble tickets using Remedy and HP OpenView Service Center.
  • Team lead in reviewing trouble tickets before escalation to other ITD teams.
  • Assign technicians to customer related problems and prepared Remedy Trouble tickets.
  • Assist in the resolution of Remedy and ClearQuest trouble tickets.
  • Created, tracked, and escalated system affecting trouble tickets.

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35. Tcp/Ip

low Demand
Here's how Tcp/Ip is used in Systems Support Analyst jobs:
  • Set up TCP/IP ports and network printing on workstations/servers and configure HP Jet direct print servers to receive data from queues.
  • Utilize working knowledge of TCP/IP, DNS, DHCP and other protocols on Windows Operation Systems to determine better working solutions.
  • Developed rule-based TCP/IP routing scripts and configurations in support of the County's F5 Big-IP LAN/WAN load-balancing infrastructure.
  • Secure network configuration functions TCP/IP-DHCP, Cisco VPN & Telnet and various modems, switches, and hubs.
  • Configured protocols as needed to insure network connectivity (DHCP DNS, TCP/IP, IPX/SPX).
  • Secure network configuration functions TCP/IP-DHCP, Cisco VPN, and Telnet for Pharmacy connectivity.
  • Pinged servers, added TCP/IP addresses and connected printers.
  • Configured and supported GroupWise E-mail on TCP/IP.
  • Administered TCP/IP and DECNET network.
  • Managed over 100 Windows NT Workstations in a Windows NT client/ server environment using TCP/IP protocol.
  • Implemented and maintained Net ware 3.12, Windows NT, and TCP/IP LANs within both divisions.
  • Coded and Maintained Cobol programs on a Tandem TCP/IP environment.
  • Experience with LAN technologies, topologies and protocols (TCP/IP, OSI Model, SSL, LDAP).

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36. Application Support

low Demand
Here's how Application Support is used in Systems Support Analyst jobs:
  • Provided Level 1 Hardware Support and Application Support for proprietary mortgage origination and fulfillment applications to internal bank associates and contractors.
  • Fulfilled daily application support responsibilities by responding to user inquiries regarding application related problems in the FPCMS mutual fund business systems.
  • Provided hardware and software/application support for 200+ employees of the Maintenance and Right-of-Way Division and Traffic Management and Maintenance Division.
  • Provided consultation and analysis for production Mercator application support on everything from system architecture to transformation rules.
  • Provided system and application support for proprietary applications which produced 2000 quarterly and 1600 monthly investment reports.
  • Provided end-user application support, remote site system administration, and technical support.
  • Provided productivity application support to TI employees in domestic and international offices.
  • Maintained liaison with other departments for application support.
  • Provided application support of Quest Proprietary lab Applications.
  • Provided application support and maintenance to end-users.
  • Created and updated application support documentation.
  • Provided application support to all departments.
  • Impact analysis of cross platform distributed accounting software, budgeting, audit application support, and administration of 3 LAN's.
  • Attended WebEx meetings with application support and other teams to discuss escalated issues and provide information from end users.
  • Provided 24/7 operational, system, and application support for three AS400 i-Series (V5R4) and JDE environments.
  • Provided application support to customers in all product areas as well as training services for our UK branch.
  • Create Update and Maintain System Life Cycle Documentation in the Application Support Matrix system.
  • Managed ticketing system, created training guides, and provided on-call application support.
  • Implemented Application Support role in Texas, as well as trained new employees.
  • Relieved burden from TOG, took ownership of issues in application support.

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37. Vmware

low Demand
Here's how Vmware is used in Systems Support Analyst jobs:
  • Consolidated Disaster Recovery environment from approximately 40 physical servers to VMWare ESX solution on Dell server platform.
  • Developed and delivered training regarding Dell Systems Management platforms for VMware.
  • Assisted with install and automated High Density Infrastructure using IBM BladeCenters and Vmware ESX, shortening server build times.
  • Played a vital role in supporting the Company's IT needs using VMware and MS Virtual PC.
  • Supported server migration to VMware and newer hardware platforms, meeting expanding customer needs.
  • Complete and document all calls in the form of VMware Service Tickets through resolution.
  • Open Microsoft cases, VMware cases when needed to drive issues to root cause.
  • Maintained customer systems that operated on VMWare ESX configured in a HA cluster.
  • Test images and software packages via hardware testing bench and VMware workstation environments.
  • Worked with other engineers in keeping the VMware infrastructure running smoothly.
  • Mapped network drives Used VMware to work on test servers.
  • Install all Windows updates monthly via the VMWare clusters.
  • Used VMWare for many of our servers.
  • Escalate issues to VMware when necessary.
  • Championed development of highly complex VMware vCenter migration process transparent to end users in support of hardware refresh and transition initiatives.
  • Involved in the implementation and and testing of VMWare ESX 4.x Virtual environment.
  • Managed VMware VCenter infrastructure with 16 hosts 600vm's over multiple sites.
  • Install, configure and maintain VMware esx 4.
  • Administered and maintained the VMware Vsphere 4 infrastructure.
  • Implement updates and configuration to endpoint clients and user access Create VMware (VMs) sessions for the various training classes.

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38. Management System

low Demand
Here's how Management System is used in Systems Support Analyst jobs:
  • Designed, developed and implemented an enterprise wide digital asset management system used internationally to track and manage digital graphic files.
  • Managed the company s Product Information Management System utilized by Sales to gain and retain item distribution at traditional brick-and-mortar retailers.
  • Perform configuration management and testing functions within the Learning Management System (LMS) application environments.
  • Analyzed Talent Management System architecture and implemented more efficient and effective practices and recommended improvements.
  • Associate developer for Insurance Agency Management System in Chicago-based executive user group.
  • Planned and integrated interfaces requirements between EMR and laboratory management systems.
  • Developed curriculum and conducted user training for a Content Management System.
  • Developed an inventory management system to keep track of technical equipment.
  • Work with financial systems Administrator to implement On-Base document management system.
  • Installed on-line tape management system and security clearance.
  • Maintain multiple quality management systems.
  • Produced class outlines and training seminars for transit authority personnel, end users of an Access based full enterprise management system.
  • Supported the Warehouse Management System across nine locations by resolving system failures, communicating program updates, and providing 24/7 support.
  • Supported applications, specifically WMS (warehouse management systems), PC support/repair experience (Network Essentials experience).
  • Use Government-provided Knowledge Incident Management System (KIMS) to capture and catalog support requests and resolution actions.
  • Researched, implemented and managed in-house document management system that reduced agency cost by over 40%.
  • Selected as Project Manager for the conversion of support magic incident management system to BMC remedy ITSM.
  • Developed and enhanced performance management system that drove a high performing culture and links pay to performance.
  • Maintained records management systems for Police, Jail, Municipal Court, and City Attorney's Office.
  • Supported end users on managing the Warehouse Management System and made sure everything was functioning correctly.

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39. Business Requirements

low Demand
Here's how Business Requirements is used in Systems Support Analyst jobs:
  • Gathered business requirements, developed functional specifications, produced and managed execution of test plans/test scripts, and created user documentation.
  • Established relationships with clients to gather detailed business requirements and to write requirements documentation for system enhancements.
  • Designed and customized Remedy System to business requirements based on ITIL standards.
  • Performed Business Analyst functions through development of business requirements and system interfaces.
  • Analyzed business needs and developed business requirements for web-based and client/server applications.
  • Assisted in developing functional specifications from the high-level business requirements.
  • Analyze business requirements and producing detailed system design documents.
  • Co-Authored functional and system requirements based on business requirements.
  • Validated business requirements for developers and QA testers.
  • Identified and documented business requirements for implementation.
  • Documented business requirements for reporting and analysis.
  • Managed a Property & Casualty Insurance software by gathering business requirements, bug lists, and enhancements for application updates.
  • Ensured the systems are running at optimum performance and provide the capability and availability required to meet the business requirements.
  • Planned and executed unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.
  • Work closely with product managers, end-users, and developers to gather business requirements for Billing system upgrades.
  • Work with team members to understand business requirements that drive the analysis and design of quality technical solutions.
  • Analyzed the Business structure of AISIN MFG, INC to work according to the business requirements.
  • Analyzed, defined and designed, developed, tested and implemented solutions for new business requirements.
  • Serve as liaison between IT and Business units in an effort to collect business requirements.
  • Create Permission lists, Roles and User profiles as per the business requirements.

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40. Problem Resolution

low Demand
Here's how Problem Resolution is used in Systems Support Analyst jobs:
  • Provide system administration, operational support, problem resolution and perform hardware and software installations and upgrades.
  • Monitor progress on problem resolution and initiate feedback to management and user.
  • Applied problem resolution skills to implement successful technical solutions during premium outages.
  • Provide problem analysis and problem resolution for advanced issues.
  • Provided problem resolution support to application programmers.
  • Provided written documentation on problem resolution processes.
  • Provide problem resolution with end-users, by stepping through a series of processes to determine the nature of the problem.
  • Considered elite server team, resources used to assist other teams in problem resolution of critical data center issues.
  • Fast problem resolution was focus, each member supported 75 individual servers in a data center of 1600 servers.
  • Partnered with Financial and IS group to develop and implement system enhancements, problem resolution, and scheduling.
  • Addressed users' needs through training and problem resolution on the AS/400, PC and network.
  • Coordinated problem resolution with SCS Accounting department for all issues relating to financial and freight applications.
  • Respond to user requests and problems and follow up with users to ensure problem resolution.
  • Assist agents with client problem resolution, handled problem calls, trained new agents.
  • Address user support issues through effective problem resolution, recognition and research methods.
  • Analyze call-tracking data to report trends to IT Management for problem resolution strategies.
  • Create trouble tickets and escalate problem resolution for various network alarms.
  • Support system testing and deployment in the case of problem resolutions.
  • Work with support teams with problem resolutions.
  • Developed documentation, user requirements, programming specifications for assigned projects, problem resolution, quality enhancements/efficiencies and performance.

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41. Mac

low Demand
Here's how Mac is used in Systems Support Analyst jobs:
  • Played instrumental role in development of instructional reference materials to support manufacturing machine backup and routine software installation processes.
  • Supported pharmacy application by running reports for defect management and sending status updates as necessary to end users.
  • Certificate of Completion Troubleshooting & Maintaining Macintosh Certificate of Completion How to Deliver Exceptional Customer Service.
  • Generate reports for managers and supervisors on productivity of the entire pharmacy company.
  • Own product for new or improved technology development for Pharmacy Inventory Management.
  • Operated and serviced duplicating machines and specialized printing equipment.
  • Partnered with external vendors, solving inventory issues at all Target pharmacies relating to both new and existing processes and applications.
  • Provided expert hardware/software support for the PC and Macintosh systems to faculty, staff and students within the Department of Surgery.
  • Analyze and test enhancements and new functionality implemented into Fusion, the system used by PMAC Lending Services, Inc.
  • Selected to design and implement Excel worksheets (macros) for non-customer touch points to be used in overseas projects.
  • Provided daily MAC and project support with the EUC Voice Services group for the Raleigh, Charlotte and Richmond locations.
  • Verified DNS settings of workstations, thin clients, Telephony server, and scales connecting to Pharmacy Virtual Machine server.
  • Provided support and customized software development for the PAC II time management and McCormack & Dodge Accounting software systems.
  • Support MAC end users; binding machines to the network, data transfers, and troubleshoot various issues.
  • Front line support for Brigham and Women's Anesthesia Staff Support Anesthesia Staff with windows and Macintosh hardware.
  • Selected to provide Day to Day Executive Support with PC and Mac systems, including flagship CTI site.
  • Install, update and troubleshoot Mac OS X on apple hardware product line and join them to domain.
  • Implemented Controlled Substance Ordering System for all Target pharmacies, reducing product delivery time by 50%.
  • Work station moves and relocation of phones, computers, printers, scanners, and fax machines.
  • Ensured all patches/updates were applied to all machines daily/weekly, manually and across the wire via network.

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42. System Issues

low Demand
Here's how System Issues is used in Systems Support Analyst jobs:
  • Provided issue analysis and support leveraging internal business and vendor contacts to provide efficient and effective resolution of critical system issues.
  • Attended meetings and offered suggestions to senior management regarding ongoing system issues and system improvement projects.
  • Tracked and monitored system issues and enhancements from inception through resolution.
  • Performed day-to-day diagnostics and troubleshooting of system issues within timely manner.
  • Analyzed production system issues and created resolutions.
  • Documented and reported system issues to developers.
  • Identify and document system issues and provide assistance in determining the best resolutions based on expertise in system configuration and platform.
  • Train and develop Level 1 Support Staff and partner with upper level support groups to resolve information system issues.
  • Track and document all activities related to pertinent ERP system issues and interface routinely with ERP vendor software support.
  • Researched and resolved system issues as it related to the interfaces and end user data entry problems.
  • Recreated and identified technical issues for stockbrokers nationwide, and providing assistance in resolving system issues.
  • Collaborated with multiple teams and groups regarding system issues and technical requirements to produce desirable results.
  • Analyze, research and resolve client reported system issues while providing timely client communication.
  • Served as key person in troubleshooting system issues from start to completion.
  • Resolved system issues on own and collaborated with IT team members.
  • Assisted with the resolution of system issues across all applications.
  • Analyzed claim payment system issues using research and reporting strategies.
  • Maintain and troubleshoot system issues and restore data to systems.
  • Single point of contact for advanced Panasonic POS System issues.
  • Assisted Internal clients via phone support with POS system issues.

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43. QA

low Demand
Here's how QA is used in Systems Support Analyst jobs:
  • Project: ILEC Order Provisioning System Involved in QA and Production activities at WorldCom's ILEC order provisioning system.
  • Collaborated with business analyst, programmers, QA Analyst, and compliance/legal personnel in order to support customers.
  • Provide technical expertise and perform tasks related to customer reported issues which also includes QA and Implementation.
  • Maintained Production, QA and Development environments, as well as deployed new code to these environments.
  • Improved processes and procedures exercised in software development with the use of effective testing and QA processes.
  • Managed New software Releases in QA UAT and Production environments at various times as and when required.
  • Assist in analysis and investigation of QA issues and incidents in order to ensure continuous testing.
  • Resolved difficult customer cases through collaboration with development, QA, and Professional Services.
  • Designed and built Development, QA, Training servers & systems for internal developers.
  • Identified process improvements and advised QA on functions and maintenance of QM data.
  • Perform QA testing to validate client-reported issues and fixes implemented to address problems.
  • Attended QA Reviews of the use cases with the programmer and Business Analyst.
  • Developed scripts in Perl to Automate background processes running at various Production/QA/UAT Servers.
  • Worked closely with QA Testers to ensure their results were as expected.
  • Maintained control of Finance-specific QA complaint notices via the HP Quality Center.
  • Worked daily with developers and QA engineers to smoke-test application functions.
  • Assisted QA team with the testing process as needed.
  • SAP ERP Prod, QA and Development Environment support.
  • Provide Tier 1 support to HealthCloud and QA testers.
  • Worked closely with business units to QA applications.

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44. POS

low Demand
Here's how POS is used in Systems Support Analyst jobs:
  • Supported business continuity and disaster recovery processes and procedures, maintained and supported special purpose and/or third party vendor application systems.
  • Assumed responsibilities of several individuals to form this position, serving as resource to maximize engineering staff productivity and ultimately profitability.
  • Ensured completion of all media backups and rotation to proper facilities for disaster-recovery purposes in case of operational emergency recovery.
  • Worked effectively with others in performance of very complicated tasks including providing support for various classified proposal efforts.
  • Implemented Development Operations best practices and documented processes to maintain high availability detailed notes for audit purposes.
  • Processed all auto policy receipts from insured customers ensuring daily deposit totals reconciled to daily bank deposit.
  • Developed monthly application installation status template, and provided post installation status report to senior management.
  • Investigate, identify and prepare proposals to solve specific operational problems within all clinical areas.
  • Demonstrated a commitment to department objectives through consistent patterns of work behavior and positive representation.
  • Extrapolated data from repositories for budget and staffing requirements and provided them to management.
  • Proposed and implemented solutions to technical problems as identified in Client or internal projects.
  • Created and maintained a knowledge repository with existing system architecture to facilitate future testing.
  • Worked with client in suggesting & developing position hierarchy for organization in Purchasing module.
  • Managed all technical, logistics, and project documentation from conception to final disposition/archiving.
  • Completed course content creation, transformation and post up date validation accurately and efficiently.
  • Developed and tested recovery procedures to ascertain any possible failure conditions of products.
  • Ensured hardware and software systems changes are appropriately documented for configuration management purposes.
  • Performed user acceptance testing and post release validation testing/support for internal system releases.
  • Assist development staff in scoping requirements for new enhancements and proposed system modifications.
  • Recommended improvements to documentation requirements and proposed updates to documentation to satisfy requirements.

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45. Level Support

low Demand
Here's how Level Support is used in Systems Support Analyst jobs:
  • Investigated and resolve application functionality related issues and provided second level support of the Novartis Messaging system.
  • Provided senior level support to Technicians in production server and end-user computing environment.
  • Escalated unresolved tickets to second level support.
  • Provided technical second-level support for various applications.
  • Work includes a wide range of responsibility in providing high-level support and will overlap with some duties of other title series.
  • Provided third level support of the FOSSE system, FOSSE server, interfaces, and related hardware.
  • Provided senior level support for both company's user community for both hardware and software issues.
  • Provided first & second level support in the Customer Support Group in the Information Technology Dept.
  • Provided advanced 1st level support for web order entry channels, enterprise applications and manufacturing systems.
  • Worked in conjunction with Product Engineers to resolve technology issues and provide 2nd level support.
  • Provided third level support to International and local attorneys, paralegal, and secretaries.
  • Followed up with user with resolution and asked for more information for second-level support.
  • Provided first level support for the Help Desk which included problem determination and resolution.
  • Provided first and second level support to all JPMC employees and service partners.
  • Provided first level support for Loan Processors, Loan Specialists and Business Partners.
  • Provide first, second and third level support to employees and business partners.
  • Provide first and second level support to internal and remote users.
  • Provided on call 2nd level support of File/Print server support.
  • Researched and resolved customer tickets as second level support.
  • Provided first and second-level support for all I.T.

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46. SLA

low Demand
Here's how SLA is used in Systems Support Analyst jobs:
  • Work with customer to identify and translate their business/training needs into logical requirements for inclusion in upcoming product releases.
  • Worked on the gathering of business requirements and translation into technical specifications for vendor and/or internal resources.
  • Serve as a liaison between technical and functional areas, translating business needs into implementation requirements.
  • Translate user requirements into technical terminology.
  • Translate business requirements into technical solutions.
  • Worked with hardware vendors, software vendors, and customers to resolve SEV 1 and 2 customer problem tickets within SLA.
  • Used Heat to document all trouble ticket calls and escalated according to Service Level Agreement (SLA).
  • Monitored the team queue to ensure all requests were assigned, updated and completed within established SLA.
  • Resolved Problem, Incident and Request tickets by meeting OLA/SLA's as per the client requirement.
  • Support of various SLA (Site Level Agreements) for Independent Content Partners and internal customers.
  • Read and diagnosed X12 coding errors and designed solutions for the proprietary data mapping and translator.
  • Respond to client needs within the SLA of 1 hour response time and 24 hour resolution.
  • Document issues in Stream Foundry (ticketing system) and resolve tickets maintaining SLA.
  • Resolve complex outages and voice quality issues exceeding or within SLA and RTO guidelines.
  • Collect and use Metrics on SLA Compliance on resolution and response to tickets.
  • Articulated project goals and scope, translated business needs into technical terms,
  • Perform all system translations on all systems supported by our organization.
  • Trained new users, assisted in maintenance and deployment of SLA.
  • Perform business impacts on daily problems and missed SLA's.
  • Make sure all online are available according to SLA's.

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47. DNS

low Demand
Here's how DNS is used in Systems Support Analyst jobs:
  • Manage IP addresses and DNS names for devices connected to Yale University network.
  • Monitor Network including routers, switches, DHCP and DNS Servers.
  • Used QIP for DNS and IP Management tasks.
  • Deployed servers, configured: DNS, DHCP, WINS, also Upgraded and re-imaged all client pc's.
  • Supported and reported major and minor network disruptions such as; connectivity, failed servers, DNS redirection, exchange synchronization.
  • Managed installation, configuration, maintenance, backup and recovery of 800 Windows Server systems, AD, DNS, DHCP.

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48. Technical Assistance

low Demand
Here's how Technical Assistance is used in Systems Support Analyst jobs:
  • Serve as a Signal Support Systems analyst providing technical assistance and training for user owned and operated automation and communications equipment.
  • Provided technical assistance for all aspects of the R-7 Solution-Order Management, Distribution Management, and Inventory Management.
  • Provided technical assistance to superiors, division chief, staff personnel and representatives from other directorates.
  • Provided technical assistance to applications programmer/analysts and computer operations personnel as required.
  • Provided technical assistance to users and recorded incidents.
  • Provide technical assistance to computer system end-users.
  • Answer requests for technical assistance and process the requests to appropriate parties, if needed, with continuous follow up.
  • Provide technical assistance to customers, and Sales Associates on system architecture, driving software, and application software.
  • Answered phone calls from offshore management needing technical assistance with offshore user's workstations Lotus Notes and or server.
  • Offered technical assistance for any issue that may have surfaced on premises, via telephone and remotely if necessary.
  • Provide technical assistance by responding to requests and inquiries regarding errors, problems, or questions about data.
  • Provide technical assistance in transferring data from the vessel to the shore through a special network.
  • Provided technical assistance for over 1000 users at 65 remote locations in a Microsoft Windows environment.
  • Provide technical assistance and training as and when requested, by internal and external customers.
  • Provided technical assistance and support to end users of a small office computer network.
  • Provide support and technical assistance for an office of over 75 persons.
  • Provided technical assistance, support and one-on-one Remedy training to IT staff.
  • Provided technical assistance to clients via telephone, email and web.
  • Provide some technical assistance on submission of orders.
  • Provided computer technical assistance to 156 end users.

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49. System Administration

low Demand
Here's how System Administration is used in Systems Support Analyst jobs:
  • Assisted development staff by providing peer review of System Administration Manual, providing recommendations for necessary changes and/or enhancements to manual.
  • Documented configuration and created support documentation for system administration for follow on efforts.
  • Increased system performance through advising and assisting with system administration issues.
  • Performed regular application installations, configurations, and day-to-day system administration.
  • Performed system administration and managed accounts including delegating permissions.
  • Performed system administration of Windows servers.
  • Provided system administration for daily operations.
  • Performed various system administration tasks such as design/maintenance of automated procedures and JCL batch jobs.
  • Support moves and changes to system configurations, providing support for network and system administration.
  • Conducted training classes and system administration for customers in the greater Chattanooga area.
  • Perform system administration tasks, such as rebuilding customers roaming profile, etc.
  • Assisted with system administration tasks of sales' and recruiting systems.
  • Perform System Administration and troubleshooting tasks for the HBO-C application.
  • Provided system administration support in NT 4.0 Domain.
  • Perform level I system administration functions.

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50. Knowledge Base

low Demand
Here's how Knowledge Base is used in Systems Support Analyst jobs:
  • Developed general and detailed documentation describing system specifications and operating instructions for the use of knowledge base and training materials
  • Maintain knowledge base of application testing, debugging and production implementation results.
  • Recorded actions and updated knowledge base in Service-now call tracking application.
  • Participated in various knowledge base process changes and documentation updates.
  • Authored Knowledge Base articles as repetitive issues arose to assist in increasing First Call Resolution rate by the Help Desk.
  • Update the knowledge base with this information to help other associates assist the customer is common practice.
  • Prepared Documentation on all aspects of user issues and resolutions to support knowledge base system.
  • Documented work in a system of record (ServiceNow) and contributed to Knowledge Base.
  • Recommended/completed training that increased knowledge base and became invaluable in meeting company's needs.
  • Document and publish fixes for issues to knowledge base in Track-It!.
  • Instituted knowledge base project to help with the transition upon my departure
  • Administer and create documentation for the Service Desk knowledge base.
  • Take lead in building and maintaining technical knowledge base articles.
  • Created Knowledge Base articles and FAQ to share knowledge.
  • Solved issues dealing with unsolved department Knowledge Base procedures.
  • Utilized and documented issues to a centralized knowledge base.
  • Edit and publish the sales team's Knowledge Base Articles.
  • Contribute to and utilize various in-house knowledge base systems including KBase, Plano Tracking System, PTCS, and CMD Bulletins.
  • Created training videos and common problems knowledge base for company intranet.

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20 Most Common Skill For A Systems Support Analyst

Computer Hardware12.4%
Technical Support8.5%
Customer Service8.2%
Desktop6.5%
Database6.2%
Windows XP6%
Desk Support5.9%
PCS5.5%

Typical Skill-Sets Required For A Systems Support Analyst

RankSkillPercentage of ResumesPercentage
1
1
Computer Hardware
Computer Hardware
8.9%
8.9%
2
2
Technical Support
Technical Support
6.1%
6.1%
3
3
Customer Service
Customer Service
5.9%
5.9%
4
4
Desktop
Desktop
4.7%
4.7%
5
5
Database
Database
4.5%
4.5%
6
6
Windows XP
Windows XP
4.3%
4.3%
7
7
Desk Support
Desk Support
4.3%
4.3%
8
8
PCS
PCS
4%
4%
9
9
Troubleshoot
Troubleshoot
3.9%
3.9%
10
10
Active Directory
Active Directory
3.9%
3.9%
11
11
SQL
SQL
3.4%
3.4%
12
12
Setup
Setup
2.9%
2.9%
13
13
User Accounts
User Accounts
2.3%
2.3%
14
14
Laptops
Laptops
2.3%
2.3%
15
15
Unix
Unix
2.2%
2.2%
16
16
VPN
VPN
1.9%
1.9%
17
17
Hardware Issues
Hardware Issues
1.9%
1.9%
18
18
Network Printers
Network Printers
1.8%
1.8%
19
19
Citrix
Citrix
1.5%
1.5%
20
20
System Support
System Support
1.4%
1.4%
21
21
Mainframe
Mainframe
1.4%
1.4%
22
22
Helpdesk
Helpdesk
1.4%
1.4%
23
23
Internet
Internet
1.3%
1.3%
24
24
LAN
LAN
1.3%
1.3%
25
25
OS
OS
1.3%
1.3%
26
26
Remote Access
Remote Access
1.1%
1.1%
27
27
Suite
Suite
1.1%
1.1%
28
28
Sharepoint
Sharepoint
1.1%
1.1%
29
29
Novell
Novell
1%
1%
30
30
Lotus Notes
Lotus Notes
1%
1%
31
31
Linux
Linux
1%
1%
32
32
Software Applications
Software Applications
1%
1%
33
33
Computer System
Computer System
1%
1%
34
34
Trouble Tickets
Trouble Tickets
1%
1%
35
35
Tcp/Ip
Tcp/Ip
1%
1%
36
36
Application Support
Application Support
1%
1%
37
37
Vmware
Vmware
0.9%
0.9%
38
38
Management System
Management System
0.9%
0.9%
39
39
Business Requirements
Business Requirements
0.9%
0.9%
40
40
Problem Resolution
Problem Resolution
0.8%
0.8%
41
41
Mac
Mac
0.8%
0.8%
42
42
System Issues
System Issues
0.7%
0.7%
43
43
QA
QA
0.7%
0.7%
44
44
POS
POS
0.7%
0.7%
45
45
Level Support
Level Support
0.6%
0.6%
46
46
SLA
SLA
0.6%
0.6%
47
47
DNS
DNS
0.6%
0.6%
48
48
Technical Assistance
Technical Assistance
0.6%
0.6%
49
49
System Administration
System Administration
0.5%
0.5%
50
50
Knowledge Base
Knowledge Base
0.5%
0.5%

45,452 Systems Support Analyst Jobs

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