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Become A Systems Support Engineer

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Working As A Systems Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $63,102

    Average Salary

What Does A Systems Support Engineer Do At First Energy Corp.

* The Engineer will be assigned to the Technical Services Department at the Bruce Mansfield Plant.
* This position is responsible for the monitoring the condition of the electrical/mechanical equipment, while providing both operational and maintenance support.
* Equipment includes all rotating equipment and systems supporting the boiler and turbine as well as the common equipment to all three units.
* This position is responsible to assess operating condition and develop plans for continued health and operation, including technical direction of repairs, evaluation of improvements and development of short and long term budgets.
* Candidate will be expected to perform equipment inspections, develop repair specifications and procedures, material specifications, and provide daily direction of these efforts.
* Lead investigations into problems and develop corrective actions.
* The Engineer will be responsible for developing future projects, provide financial justification, and manage a project for adherence to the scope, budget, and schedule

What Does A Systems Support Engineer Do At Eaton Corporation

* Provide first level technical support for EAS software and hardware products by phone and email during normal business hours.
* Participate in after-hours support rotation.
* Travel up to 10% to provide onsite support at customers’ premises.
* Provide excellent customer service by seeking to understand each customer’s issue.
* Identify and resolve the root cause of each customer’s issue.
* Collaborate with peers and cross functionally to resolve complex problems.
* Assist customers in better utilizing their EAS products through assessing their needs, performing training, and sharing best practices.
* Document all support performed in our service desk software.
* Grow our knowledge base by creating, revising, and peer reviewing KB articles.
* Participate in and lead continual learning seminars.
* Complete customer service projects and other tasks assigned by management.
* Be accountable for achieving key performance metric targets that contribute to the quality of our customers’ experiences.
* Qualifications

What Does A Systems Support Engineer Do At Cepheid

* Provides phone and email support on all Cepheid product lines.
* Documents customer reported complaints in the complaint management system
* Troubleshoots instrumentation system product lines designed for a clinical laboratory setting
* Resolves computer, and instrumentation systems and software issues in a timely manner
* Communicates with Product Transfer, Technical Service, Global Product SupportTechnical Support and other internal or external customers to identify details related to complaint information and occurrence.
* Works closely with Cepheid Service and Software group to investigate issues and facilitate conformance to standard operating procedures.
* Follows SOPs to ensure adequate complaint handling into Complaint Management System.
* Manages field escalations in subject matter area
* Designs and performs technical trainings for internal and external customers
* Establishes and maintains interdepartmental communications among Technical Support, Engineering, Marketing and other appropriate departments for new systems introductions and modifications.
* Communicates systems introductions and changes- implements training for the technical support group.
* Manages technical communications with global support teams.
* Follows procedures set forth in ISO regulations and QSR for medical devices.
* Adheres to team performance metrics and drives for achieving the established goals

What Does A Systems Support Engineer Do At Iron Mountain

* Troubleshooting and resolution of technical issues and functional questions
* Analyzing and execution of Stored procedures to run the ad-hoc reports
* Analysis and investigation of application failures
* Technical Research, Troubleshooting, root cause analysis of system and application related issues
* Providing workaround solutions to the reported problems
* Provide “How To” user support not resolved by Level 1
* Outage resolution & performance stabilization
* Incident resolution within agreed SLAs
* Incident closure with appropriate product types and classification details
* Handle Information requests and ad-hoc queries
* Managing queue, prioritizing tickets, ensure proper assignment and closure of tickets
* Monitoring alerts of batch jobs and applications while being on call
* Convert Incidents into problem as required along with supporting data and procedures
* Understanding & analysis of user requirement for minor enhancements.
* Update the knowledge base on new issues and resolution
* Identify reasons to reduce number of incidents
* Support metrics reporting ( Monthly/Quarterly)
* Managing and Performing recurring and scheduled activities
* Ensure IT processes related to security, compliance are followed

What Does A Systems Support Engineer Do At Gap Inc.

* Participates in technical requirements analysis and in converting solution design into low-level technical requirements
* Partners with senior Systems Engineers during assessments of current system functionality
* Assists in providing and reviewing technical input to Statement of Work for External Service Providers
* With guidance, ability to break down larger units of work into detailed tasks
* Understands and is able to follow best practice and/or documentation to complete basic engineering tasks
* Develops test plans & follows strategies for small complexity technical problems.
* Understands and is able to implement test strategy.
* Works with the project and Operations teams to ensure timely resolution to defects identified during the engineering lifecycle
* Ability to troubleshoot and solve incidents of low complexity
* Able to execute detailed plans for system maintenance and administration
* Works on minor enhancement requests, upgrades, and other improvements to existing components
* Assists senior engineers in capacity, performance, and stability analysis

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How To Become A Systems Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.


Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.


Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Systems Support Engineer jobs

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Real Systems Support Engineer Salaries

Job Title Company Location Start Date Salary
Lead Systems Support Engineer New York University Hospitals Center New York, NY Feb 08, 2016 $139,050
Risk Systems Support Engineer Mizuho Securities USA Inc. Hoboken, NJ Nov 06, 2016 $130,000
Systems Operations and Support Engineer Apple Inc. Cupertino, CA Jul 10, 2014 $125,000 -
Systems Operations and Support Engineer Apple Inc. Cupertino, CA Jun 19, 2014 $120,000 -
Specialist System Support Engineer Hitachi Data Systems Corporation Santa Clara, CA Nov 05, 2012 $115,669 -
Content System Support Engineer Wal-Mart Associates, Inc. Brisbane, CA Jan 06, 2013 $112,200
Field Systems Support Engineer Radisys Corporation Hillsboro, OR Sep 01, 2016 $110,000
Field Systems Support Engineer Radisys Corporation Hillsboro, OR Jan 09, 2016 $110,000
Risk Systems Support Engineer Mizuho Securities USA Inc. Hoboken, NJ Jun 11, 2013 $110,000
Systems Support Engineer Thomson Reuters (Markets) LLC Rockville, MD Jul 22, 2013 $105,000
Systems Support Engineer, Staff Omnitracs, LLC San Diego, CA Dec 07, 2014 $103,459 -
Systems Support Engineer Cybersource Corporation Highlands Ranch, CO May 20, 2016 $103,251 -
Systems Support Engineer Cambium Networks Ltd. Rolling Meadows, IL Sep 01, 2014 $100,000
Systems Support Engineer Cambium Networks Inc. Rolling Meadows, IL Sep 01, 2014 $100,000
Airborne Systems Support Engineer Leica Geosystems, Inc. Englewood, CO Aug 01, 2015 $84,730
Airborne Systems Support Engineer Leica Geosystems, Inc. Englewood, CO Aug 01, 2012 $84,730
Systems Support Engineer Thomson Reuters (Markets) LLC New York, NY Sep 11, 2014 $84,500
Systems Support Engineer Aviat U.S., Inc. Santa Clara, CA Oct 01, 2013 $84,410 -
Systems Support Engineer Ecomicron, Inc. Santa Clara, CA Jan 01, 2011 $84,000
Systems Support Engineer Samsara Networks San Francisco, CA Nov 01, 2016 $82,000
Systems Support Engineer Ecomicron, Inc. Santa Clara, CA Sep 15, 2013 $72,690
Systems Support Engineer Amts IPC Systems, Inc. Hillsborough, NJ Aug 25, 2015 $72,000
Systems Support Engineer Global Bridge Infotech Inc., . Coppell, TX Oct 23, 2014 $72,000
Systems Support Engineer-Amts IPC Systems, Inc. Hillsborough, NJ Feb 01, 2012 $72,000
System Support Engineer Caltrol, Inc. Pleasanton, CA Nov 16, 2013 $71,730
Laboratory Information System Support Engineer Unicon Pharma Inc. Foster City, CA Jun 16, 2015 $71,000
DAX Systems/Support Engineer Netrocon Systems LLC Watsonville, CA Jan 03, 2016 $70,000
Industrial Systems Support Engineer Ecomicron, Inc. Santa Clara, CA Sep 26, 2012 $68,598

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Top Skills for A Systems Support Engineer


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Top Systems Support Engineer Skills

  1. Hardware Support
  2. Customer Service
  3. Remote Support
You can check out examples of real life uses of top skills on resumes here:
  • Provided 3rd shift and weekend hardware support as needed.
  • Developed and executed innovative formal classroom and hands-on training for the customer to promote customer service.
  • Provided remote support traveling upper level management staff.
  • Provide a high level of customer satisfaction through the effective delivery of technical support and service programs.
  • Deliver Tier 2&3 desktop support to over 2500+ end users in a fast paced work environment.

Top Systems Support Engineer Employers

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