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Working As a Systems Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $81,000

    Average Salary

What Does A Systems Support Engineer Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Systems Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Systems Support Engineer Career Paths

Systems Support Engineer
Systems Engineer Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Systems Engineer Consultant Project Manager
Infrastructure Project Manager
11 Yearsyrs
Systems Engineer Information Technology Manager Information Technology Director
Senior Director Of Information & Technology
14 Yearsyrs
Systems Administrator Analyst Systems Analyst
Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Senior Systems Engineer Project Manager Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Senior Systems Engineer Senior Project Manager Information Technology Director
Director Information Technology Infrastructure
13 Yearsyrs
Senior Systems Engineer Senior Software Engineer Senior Project Manager
Information Systems Director
8 Yearsyrs
Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Network Engineer Network Consultant Network Administrator
Information Technology Systems Manager
8 Yearsyrs
Network Engineer Consultant Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Technical Support Engineer Systems Analyst Systems Manager
Senior Manager-Systems
11 Yearsyrs
Technical Support Engineer Engineer Engineering Manager
Manager, Systems Engineering
9 Yearsyrs
Technical Support Engineer Information Technology Consultant Senior System Administrator
Infrastructure Manager
10 Yearsyrs
Consultant Information Technology Consultant Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Senior System Administrator Help Desk Manager
Service Desk Manager
7 Yearsyrs
Senior System Administrator Infrastructure Manager
Director Of Infrastructure Operations
13 Yearsyrs
Engineer Senior Network Engineer Information Security Officer
Director Of Information Technology Security
12 Yearsyrs
Engineer Senior Network Engineer Network Manager
Data Center Manager
8 Yearsyrs
Information Technology Administrator Senior Network Engineer Infrastructure Manager
Senior Manager Infrastructure
12 Yearsyrs
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Average Length of Employment
Systems Engineer 3.1 years
Top Careers Before Systems Support Engineer
Consultant 3.4%
Technician 2.7%
Engineer 2.5%
Top Careers After Systems Support Engineer
Consultant 3.9%
Engineer 2.9%

Do you work as a Systems Support Engineer?

Average Yearly Salary
$81,000
Show Salaries
$62,000
Min 10%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$104,000
Max 90%
Best Paying Company
Netflix
Highest Paying City
Novato, CA
Highest Paying State
Montana
Avg Experience Level
3.4 years
How much does a Systems Support Engineer make at top companies?
The national average salary for a Systems Support Engineer in the United States is $81,155 per year or $39 per hour. Those in the bottom 10 percent make under $62,000 a year, and the top 10 percent make over $104,000.

Real Systems Support Engineer Salaries

Job Title Company Location Start Date Salary
Lead Systems Support Engineer New York University Hospitals Center New York, NY Feb 08, 2016 $139,050
Support Systems Engineer Simplivity Corporation Westborough, MA Jun 30, 2014 $135,000
Corporate Systems Engineer, TAC Support (*SEE H.14) Spidercloud Wireless, Inc. San Jose, CA Sep 04, 2015 $134,534
Risk Systems Support Engineer Mizuho Securities USA Inc. Hoboken, NJ Nov 06, 2016 $130,000
Systems Operations and Support Engineer Apple Inc. Cupertino, CA Jul 10, 2014 $125,000 -
$145,000
Systems Operations and Support Engineer Apple Inc. Cupertino, CA Jun 19, 2014 $120,000 -
$140,000
Specialist System Support Engineer Hitachi Data Systems Corporation Santa Clara, CA Nov 05, 2012 $115,669 -
$130,115
Content System Support Engineer Wal-Mart Associates, Inc. Brisbane, CA Jan 06, 2013 $112,200
Systems Engineer, Support Operations Scalarc, Inc. Santa Clara, CA Mar 16, 2015 $110,000
Field Systems Support Engineer Radisys Corporation Hillsboro, OR Jan 09, 2016 $110,000
Risk Systems Support Engineer Mizuho Securities USA Inc. Hoboken, NJ Jun 11, 2013 $110,000
Field Systems Support Engineer Radisys Corporation Hillsboro, OR Sep 01, 2016 $110,000
Support Systems Engineer Radiant Logic, Inc. Downers Grove, IL Feb 06, 2014 $105,600
Systems Support Engineer Thomson Reuters (Markets) LLC Rockville, MD Jul 22, 2013 $105,000
Airborne Systems Support Engineer Leica Geosystems, Inc. Englewood, CO Aug 01, 2015 $84,730
Airborne Systems Support Engineer Leica Geosystems, Inc. Englewood, CO Aug 01, 2012 $84,730
Systems Support Engineer Thomson Reuters (Markets) LLC New York, NY Sep 11, 2014 $84,500
Systems Support Engineer Aviat U.S., Inc. Santa Clara, CA Oct 01, 2013 $84,410 -
$126,616
Engineer II System Support Resource Planning Midcontinent Independent System Operator, Inc. Carmel, IN Jun 27, 2016 $84,406 -
$90,000
Central Support-Systems Engineer II IPC Systems, Inc. Hillsborough, NJ Feb 01, 2015 $84,003
Systems Support Engineer Ecomicron, Inc. Santa Clara, CA Jan 01, 2011 $84,000
Systems Support Engineer Ecomicron, Inc. Santa Clara, CA Sep 15, 2013 $72,690
Engineering Systems II-Applications Support Admi AMEC Oil and Gas, Inc. Houston, TX Sep 24, 2012 $72,010
Systems Support Engineer-Amts IPC Systems, Inc. Hillsborough, NJ Feb 01, 2012 $72,000
Systems Support Engineer Global Bridge Infotech Inc., . Coppell, TX Oct 23, 2014 $72,000
Systems Support Engineer Amts IPC Systems, Inc. Hillsborough, NJ Aug 25, 2015 $72,000
System Support Engineer Caltrol, Inc. Pleasanton, CA Nov 16, 2013 $71,730
System Engineer-Support Syniverse Technologies, Inc. Watertown Town, MA Sep 23, 2011 $71,690
Engineer II System Support Resource Planning Midcontinent Independent System Operator, Inc. Metairie, LA Aug 17, 2015 $71,365 -
$90,000

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Top Skills for A Systems Support Engineer

  1. Hardware Issues
  2. Windows XP
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Work closely with vendors such as; HP, and Microsoft to trouble-shoot both software and hardware issues with the servers.
  • Configured a small office network for Windows XP and Windows 7 based systems for four users.
  • Provided advanced technical support to end users regarding implementation and configuration of a variety of software and hardware based solutions.
  • Administered Microsoft Windows Server and desktop family in an Active Directory environment.
  • Secure network system by establishing and enforcing policies, and defining and monitoring access Configure Watchguard for remote access

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Average Salary:

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Top 10 Best States for Systems Support Engineers

  1. Maryland
  2. Rhode Island
  3. Washington
  4. South Dakota
  5. Texas
  6. New Hampshire
  7. Connecticut
  8. California
  9. Montana
  10. Massachusetts
  • (3,196 jobs)
  • (185 jobs)
  • (1,793 jobs)
  • (99 jobs)
  • (4,450 jobs)
  • (373 jobs)
  • (685 jobs)
  • (7,955 jobs)
  • (110 jobs)
  • (2,006 jobs)

Systems Support Engineer Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,394 Systems Support Engineer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Systems Support Engineer Resume

View Resume Examples

Systems Support Engineer Demographics

Gender

Male

80.1%

Female

11.2%

Unknown

8.7%
Ethnicity

White

55.1%

Hispanic or Latino

15.1%

Black or African American

11.6%

Asian

11.6%

Unknown

6.7%
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Foreign Languages Spoken

Spanish

46.7%

Mandarin

5.0%

Chinese

5.0%

French

3.3%

Nepali

3.3%

Greek

3.3%

Carrier

3.3%

Italian

3.3%

Portuguese

3.3%

German

3.3%

Arabic

3.3%

Hindi

3.3%

Cherokee

1.7%

Cheyenne

1.7%

Dutch

1.7%

Bosnian

1.7%

Croatian

1.7%

Tamil

1.7%

Tagalog

1.7%

Afar

1.7%
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Systems Support Engineer Education

Schools

University of Phoenix

16.9%

Strayer University

8.0%

San Jose State University

6.4%

Northeastern University

5.6%

University of Maryland - University College

5.2%

University of Central Florida

4.8%

George Mason University

4.4%

New Jersey Institute of Technology

4.4%

More Tech Institute

4.4%

National University

4.0%

Purdue University

4.0%

University of Houston

4.0%

Northern Virginia Community College

4.0%

University of South Florida

3.6%

University of Washington

3.6%

University of Texas at Arlington

3.6%

Illinois Institute of Technology

3.2%

Rochester Institute of Technology

3.2%

University of Massachusetts - Lowell

3.2%

Stevens Institute of Technology

3.2%
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Majors

Computer Science

19.4%

Electrical Engineering

13.9%

Business

12.0%

Computer Information Systems

9.0%

Information Technology

8.4%

Computer Networking

5.1%

Computer Engineering

4.9%

Electrical Engineering Technology

3.9%

Management Information Systems

3.7%

Information Systems

3.2%

Management

2.7%

Project Management

1.9%

Mechanical Engineering

1.9%

Computer Systems Security

1.9%

Education

1.7%

Engineering

1.6%

Criminal Justice

1.4%

Computer Technical Support

1.3%

Computer Engineering Technology

1.1%

Mathematics

1.1%
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Degrees

Bachelors

42.6%

Masters

19.8%

Other

17.8%

Associate

12.5%

Certificate

5.0%

Diploma

1.3%

Doctorate

0.7%

License

0.1%
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Updated May 19, 2020