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Become A Systems Support Engineer

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Working As A Systems Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $63,102

    Average Salary

What Does A Systems Support Engineer Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Systems Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Systems Support Engineer jobs

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Systems Support Engineer Career Paths

Systems Support Engineer
Senior Network Engineer Network Administrator Senior System Administrator
Data Center Manager
9 Yearsyrs
Project Manager Information Technology Project Manager Director Of Information
Director Information Technology Infrastructure
13 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Senior Network Engineer Senior Systems Engineer Information Technology Manager
Director Of Infrastructure Operations
13 Yearsyrs
Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Technical Support Engineer Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Engineer Information Technology Manager
Information Technology Director
10 Yearsyrs
Project Manager Technical Project Manager Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Senior System Administrator Systems Architect Information Technology Manager
Information Technology Systems Manager
8 Yearsyrs
Senior System Administrator Lead Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Technical Support Engineer Systems Engineer Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Senior Systems Engineer Senior System Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Network Support Engineer Senior Network Engineer Infrastructure Manager
Senior Manager Infrastructure
13 Yearsyrs
Senior Systems Engineer Systems Administrator Software Engineer
Senior Software Engineer
6 Yearsyrs
Systems Engineer Systems Administrator
Senior System Administrator
8 Yearsyrs
Network Engineer Network Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Network Engineer Senior Network Engineer Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Programmer 5.2 years
Customer Engineer 4.8 years
Systems Specialist 4.2 years
Network Manager 3.9 years
Systems Analyst 3.4 years
LAN Administrator 3.3 years
Computer Analyst 3.3 years
Network Operator 3.3 years
Systems Engineer 3.2 years
LAN Engineer 3.2 years
Engineer 3.2 years
MIS Administrator 3.2 years
Systems Integrator 3.2 years
Systems Support 3.1 years
Network Technician 3.1 years
Network Engineer 3.1 years
Computer Engineer 3.0 years
Systems Consultant 3.0 years
Computer Networker 2.9 years
Lan/Wan Engineer 2.7 years
Solutions Engineer 2.7 years
Desktop Engineer 2.6 years
Server Engineer 2.5 years
Network Consultant 2.4 years
Support Analyst 2.3 years
Server Technician 2.1 years
Support 2.0 years
Help Desk Engineer 1.8 years
NOC Engineer 1.7 years
Network Assistant 1.7 years
Migration Engineer 1.1 years
Network Internship 0.6 years
Top Employers Before
Consultant 3.1%
Top Employers After
Consultant 3.5%
Engineer 2.7%

Systems Support Engineer Demographics

Gender

Male

86.0%

Female

11.1%

Unknown

2.9%
Ethnicity

White

72.2%

Asian

11.2%

Hispanic or Latino

10.0%

Unknown

5.2%

Black or African American

1.5%
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Languages Spoken

Spanish

44.7%

Nepali

5.3%

Chinese

5.3%

Mandarin

5.3%

Portuguese

2.6%

Macedonian

2.6%

Cherokee

2.6%

Afar

2.6%

Italian

2.6%

French

2.6%

Greek

2.6%

Carrier

2.6%

Hindi

2.6%

Tagalog

2.6%

Arabic

2.6%

Croatian

2.6%

Tamil

2.6%

Bosnian

2.6%

Cheyenne

2.6%
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Systems Support Engineer Education

Schools

University of Phoenix

18.1%

University of Maryland - University College

7.4%

Strayer University

6.7%

Purdue University

5.4%

Northeastern University

5.4%

More Tech Institute

4.7%

National University

4.0%

Illinois Institute of Technology

4.0%

New Jersey Institute of Technology

4.0%

Stevens Institute of Technology

4.0%

University of Texas at Arlington

4.0%

University of Houston

4.0%

Liberty University

4.0%

Northern Virginia Community College

4.0%

State University of New York Buffalo

3.4%

Rochester Institute of Technology

3.4%

Florida State University

3.4%

American InterContinental University

3.4%

George Mason University

3.4%

Southern Methodist University

3.4%
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Majors

Computer Science

20.9%

Electrical Engineering

13.7%

Business

11.6%

Computer Information Systems

8.7%

Information Technology

7.7%

Computer Networking

5.7%

Computer Engineering

4.9%

Electrical Engineering Technology

4.2%

Management

3.1%

Management Information Systems

2.6%

Information Systems

2.5%

Education

2.4%

Project Management

2.1%

Mechanical Engineering

1.8%

Computer Technical Support

1.5%

Computer Systems Security

1.5%

Criminal Justice

1.4%

Finance

1.3%

Mathematics

1.3%

Engineering

1.1%
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Degrees

Bachelors

39.6%

Other

20.7%

Masters

20.0%

Associate

12.9%

Certificate

4.7%

Diploma

1.5%

Doctorate

0.7%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Systems Support Engineer Salaries

Job Title Company Location Start Date Salary
Lead Systems Support Engineer New York University Hospitals Center New York, NY Feb 08, 2016 $139,050
Support Systems Engineer Simplivity Corporation Westborough, MA Jun 30, 2014 $135,000
Corporate Systems Engineer, TAC Support (*SEE H.14) Spidercloud Wireless, Inc. San Jose, CA Sep 04, 2015 $134,534
Risk Systems Support Engineer Mizuho Securities USA Inc. Hoboken, NJ Nov 06, 2016 $130,000
Systems Operations and Support Engineer Apple Inc. Cupertino, CA Jul 10, 2014 $125,000 -
$145,000
Systems Operations and Support Engineer Apple Inc. Cupertino, CA Jun 19, 2014 $120,000 -
$140,000
Specialist System Support Engineer Hitachi Data Systems Corporation Santa Clara, CA Nov 05, 2012 $115,669 -
$130,115
Content System Support Engineer Wal-Mart Associates, Inc. Brisbane, CA Jan 06, 2013 $112,200
Risk Systems Support Engineer Mizuho Securities USA Inc. Hoboken, NJ Jun 11, 2013 $110,000
Field Systems Support Engineer Radisys Corporation Hillsboro, OR Sep 01, 2016 $110,000
Field Systems Support Engineer Radisys Corporation Hillsboro, OR Jan 09, 2016 $110,000
Systems Engineer, Support Operations Scalarc, Inc. Santa Clara, CA Mar 16, 2015 $110,000
Support Systems Engineer Radiant Logic, Inc. Downers Grove, IL Feb 06, 2014 $105,600
Systems Support Engineer Thomson Reuters (Markets) LLC Rockville, MD Jul 22, 2013 $105,000
Airborne Systems Support Engineer Leica Geosystems, Inc. Englewood, CO Aug 01, 2015 $84,730
Airborne Systems Support Engineer Leica Geosystems, Inc. Englewood, CO Aug 01, 2012 $84,730
Systems Support Engineer Thomson Reuters (Markets) LLC New York, NY Sep 11, 2014 $84,500
Systems Support Engineer Aviat U.S., Inc. Santa Clara, CA Oct 01, 2013 $84,410 -
$126,616
Engineer II System Support Resource Planning Midcontinent Independent System Operator, Inc. Carmel, IN Jun 27, 2016 $84,406 -
$90,000
Central Support-Systems Engineer II IPC Systems, Inc. Hillsborough, NJ Feb 01, 2015 $84,003
Systems Support Engineer Ecomicron, Inc. Santa Clara, CA Jan 01, 2011 $84,000
Systems Support Engineer Ecomicron, Inc. Santa Clara, CA Sep 15, 2013 $72,690
Engineering Systems II-Applications Support Admi AMEC Oil and Gas, Inc. Houston, TX Sep 24, 2012 $72,010
Systems Support Engineer-Amts IPC Systems, Inc. Hillsborough, NJ Feb 01, 2012 $72,000
Systems Support Engineer Global Bridge Infotech Inc., . Coppell, TX Oct 23, 2014 $72,000
Systems Support Engineer Amts IPC Systems, Inc. Hillsborough, NJ Aug 25, 2015 $72,000
System Support Engineer Caltrol, Inc. Pleasanton, CA Nov 16, 2013 $71,730
System Engineer-Support Syniverse Technologies, Inc. Watertown Town, MA Sep 23, 2011 $71,690
Engineer II System Support Resource Planning Midcontinent Independent System Operator, Inc. Metairie, LA Aug 17, 2015 $71,365 -
$90,000

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Top Skills for A Systems Support Engineer

HardwareSupportCustomerServiceRemoteSupportTechnicalSupportDesktopSupportActiveDirectoryTroubleshootPCDatabaseSQLServerUnixStorageBackupLinuxSupportEngineerSetupWebSystemSupportVmwareRouters

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Top Systems Support Engineer Skills

  1. Hardware Support
  2. Customer Service
  3. Remote Support
You can check out examples of real life uses of top skills on resumes here:
  • Provided 3rd shift and weekend hardware support as needed.
  • Developed and executed innovative formal classroom and hands-on training for the customer to promote customer service.
  • Provided remote support traveling upper level management staff.
  • Provide a high level of customer satisfaction through the effective delivery of technical support and service programs.
  • Deliver Tier 2&3 desktop support to over 2500+ end users in a fast paced work environment.

Top Systems Support Engineer Employers

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