Systems support engineer resume examples from 2025
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How to write a systems support engineer resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in systems support engineer-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These tips will help you demonstrate why you are the perfect fit for the systems support engineer position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a systems support engineer resume:
- Linux
- Troubleshoot
- Technical Support
- Database
- Unix
- Windows Server
- Java
- Customer Satisfaction
- SQL Server
- OS
- System Support
- VMware
- PowerShell
- System Administration
- PC
- Provisioning
- Technical Issues
- Customer Support
- SAN
- Desktop Support
- Switches
- Strong Problem-Solving
- DNS
- Tcp Ip
- Computer System
- Problem Resolution
- Level Support
- Remote Support
- Jenkins
- Mac
Zippia’s AI can customize your resume for you.
How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write systems support engineer experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are examples from great systems support engineer resumes:
Work history example #1
Network Support Engineer
Verizon
- Provided analysis and diagnostics for DXC hardware/software related issues.
- Configured and maintained Cisco Call Manager, CTIOS, Unity and related Cisco Unified Communications configurations.
- Worked on Cisco Routers series 7500 and gained knowledge of Cisco 2948G and 6509 switches.
- Tested new circuits utilizing a variety of cutting edge equipment and conducted diagnostics/troubleshooting of network issues.
- Developed proficiencies in IOS upgrades, password recovery procedures, troubleshooting OSI, inventory management, and the Cisco RMA process.
Work history example #2
Network Administrator
Science Applications International ...
- Developed backup and restore operations to protect critical data.
- Defined the Notional Connectivity Architecture for networking of interference monitoring detection systems using IP routing.
- Uncovered and repaired numerous issues, performing Tier 1 and 2 diagnostics and troubleshooting.
- Created firewall policies rules to allow the new VPN traffic thru the Palo Alto.
- Updated master phone list spreadsheet using excel 2008 with Windows 7.
Work history example #3
Network Operation Technician
Miami-Dade County Public Schools
- Performed in-depth configuration on a variety of telecommunications equipment to including; routers, switches, and multiplexers.
- Managed data and voice circuit operations by coordinating and troubleshooting with the Internet ServiceProvider.
- Managed and coordinated conversion from 56k and T1 circuits to Frame-Relay over MCI DS3 connected to Stratacomm backbone.
- Served as an after hours on-call technician to resolve connectivity issues with the company Virtual Private Network (VPN)
- Created and managed training manuals for new NOC techs and lower level technicians on over 20 pieces of equipment and processes/procedures.
Work history example #4
Telecommunications Technician
Comcast
- Installed and troubleshooted all telecommunication devices and wiring, including Internet, Voice, and Digital Cable.
- Utilized test equipment to evaluate newly installed or updated equipment to ensure that it functions properly and conforms to specifications!
- Collaborated with a team to troubleshoot cable and communication problems in the Detroit West region.
- Delivered professional installation and troubleshooting of cable connections for TV, Internet, Telephone and Home Security.
- Completed installations and troubleshooting of high speed internet, cable, and phone services for residential and small business customers.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Bachelor's Degree in computer science
Northern Illinois University, DeKalb, IL
2002 - 2005
Highlight your systems support engineer certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
Here are some of the best certifications to have on systems support engineer resumes:
- Oracle Solaris 11 System Administration
- Certified UNIX System Administrator (CUSA)
- Certified System Administrator (CSA)
- Certified Information Systems Security Professional - Architecture (CISSP)
- Certified Network Computer Technician (CNCT)