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Systems support engineer skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Austin McCoy,

David Garaventa

Below we've compiled a list of the most critical systems support engineer skills. We ranked the top skills for systems support engineers based on the percentage of resumes they appeared on. For example, 7.9% of systems support engineer resumes contained linux as a skill. Continue reading to find out what skills a systems support engineer needs to be successful in the workplace.

15 systems support engineer skills for your resume and career

1. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how systems support engineers use linux:

Managed and administered technical support and executed systems engineering for all Microsoft, Linux, and Macintosh Desktops.
Developed a disaster recovery solution employing a Live Linux operating system.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how systems support engineers use troubleshoot:

Administered, monitored, configured, analyzed and troubleshoot customer firewalls, networks, routers and internet connectivity.
Calibrate and troubleshoot electrical instrumentation associated with control systems.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how systems support engineers use technical support:

Provided advanced technical support to end users regarding implementation and configuration of a variety of software and hardware based solutions.
Provided 24x7 accurate and timely technical support on critical problems and advisory service for customers.

4. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how systems support engineers use database:

Analyzed and diagnosed technical production support issues involving enterprise-wide applications as well as database, network and system issues.
6-Supported e-mail (internal and external) routing and cross-domain database replication issues; performed Notes application database maintenance.

5. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how systems support engineers use unix:

Operated and maintained numerous Unix environments internationally, supporting approximately 650 active users, communicating with customers and support personnel worldwide.
Provided UNIX system support for production and development environments, specifically dealing with major enterprise level systems.

6. Windows Server

Here's how systems support engineers use windows server:

Administered Microsoft Windows Server and desktop family in an Active Directory environment.
Maintained Windows server environment and Active Directory.

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7. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how systems support engineers use java:

Support Java Web based java applications & dealing with web services and application servers.
Monitored /killed/restarted java processes for web servers and app servers.

8. Customer Satisfaction

Here's how systems support engineers use customer satisfaction:

Follow up with internal customers once incidents are resolved to ensure resolution and positive impact on customer satisfaction.
Result: High levels of customer satisfaction for providing complete solutions in the high performance-computing arena.

9. SQL Server

Here's how systems support engineers use sql server:

Patched/updated Windows 2000 and 2003 cluster servers, whether it involved SQL Server, the OS, or Exchange.
Designed an inclusive inventory management system utilizing a SQL Server back end and web based ASPX interface.

10. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how systems support engineers use os:

Developed compatibility protocols for installing/operating first-party Windows based software for Mac OS X Accomplishments.
Provided senior level support guidance to field engineers in troubleshooting Windows 2000/2003 OS issues, hardware failures, and application support.

11. System Support

Here's how systems support engineers use system support:

Trained five new engineers and technicians on proper system support operations, software installs, hardware breakdowns, and customer interface.
Provide technical system support to large corporate accounting firms using Go System and Ace Form tax preparation software.

12. VMware

Here's how systems support engineers use vmware:

Designed and implemented enterprise wide virtual environment, utilizing VMware.
Developed long term capacity costs plans for large scale IT infrastructure including SAN storage, VMware upgrades and disaster recovery solutions.

13. PowerShell

Here's how systems support engineers use powershell:

Create PowerShell scripts to document checkpoints of customer installations to aid in technical troubleshooting.
Managed and administered Exchange 2007 along with PowerShell * Managed StoreVault NAS appliance

14. System Administration

System administration entails the overall management, organization, and operation of system software and hardware. It also extends to the management of servers, workstations, and working operations concerning them all. System administration aims to ensure all functions covering the systems run smoothly and hitch-free.

Here's how systems support engineers use system administration:

Provide network and system administration to ensure a high level of availability and reliability along all integrated systems.
Conducted troubleshooting of mission-critical software/hardware issues and performed advanced system administration functions.

15. PC

Here's how systems support engineers use pc:

Account management and organization within PC/Active Directory environments for scanning solutions and local PC access.
Examined PC configurations to write software installation and hardware configuration instruction guides.

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What skills help Systems Support Engineers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on systems support engineer resumes?

Austin McCoy

Director of Javelina Engineering Student Success Center, Texas A&M University - Kingsville

-Internship/co-op experience -Research experience
-Good leadership skills and involvement on campus and in the community and activities where the individual works as part of a team.
-Well written resume can tell a lot about the technical writing skill; a resume needs to be clean and comfortable to read; recruiters can find what they are looking for easily.
-Less is sometimes more because students sometimes will put more information on a resume than is pertinent to the position applying for.

What soft skills should all systems support engineers possess?

David Garaventa

Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CIS, Albertus Magnus College

Communication and collaboration skills are critical. Particularly now that many employees are working remotely, it has become more difficult - yet more important than ever - to have IT teams that work effectively together, even when they are not in the same room together. But this is not unique to the IT realm. Whether via remote meetings or through effective written communications, it is no longer enough to simply have "technical skills." Technical skills can be taught to employees more easily than developing employee's soft skills, so when an employee approaches their job with a strong set of communication skills and strong analytic reading and writing abilities, they can often make themselves stand out to employers. The employers will recognize that they have the attributes to be an asset to the team and can then invest in helping them develop any technical areas where they may be lacking.

This is not to say that technical skills don't matter, because they do, especially in the IT field. But suppose an employee brings a strong set of soft skills to an IT team (e.g., collaboration, communication, critical thinking, etc.). In that case, they probably also can learn more technical skills as part of their job function. I once had a colleague say to me that when she is hiring, she has found that technical skill is all over the place...but it's the soft skills that are harder to find. Lastly, having the ability - and a desire - to be continually learning is essential. Technology is not static, and businesses are not static, so thinking critically in different settings across various technology platforms is very important. The tools your department uses today may not be the tools they are using tomorrow, so being fluid, adaptable, and constantly learning is the name of the game.

What hard/technical skills are most important for systems support engineers?

David Garaventa

Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CIS, Albertus Magnus College

The technical skills that are required are broad and tend to be business and/or industry-specific. If you are working in healthcare IT, the patient management platforms you use could be different from the client database used by a bank's IT team, for example. So, on the one hand, the recommendation would be to determine what platforms are most commonly used in your industry area and spend time mastering those platforms. On the other hand, most industries tend to have specific tools that are most commonly used, and spending time mastering those is important.

Going deeper into the subject, technical skills around project management, cloud infrastructure, security, and end-user support bridge across all industries. Having knowledge and skills in these areas will serve IT professionals well, no matter what field or industry they end up in. Again, it is challenging to recommend specific technical skills because the field of IT is so broad.

What systems support engineer skills would you recommend for someone trying to advance their career?

Dr. Ariful Azad Ph.D.

Director of Graduate Studies for the Dept. of Intelligent Systems Engineering, Assistant Professor of Intelligent Systems Engineering, Indiana University Bloomington

I recommend enhancing skills in data analytics, if a graduate lacks such skills. Revitalizing business practices by analyzing user or inventory data is an integral part of almost all business applications. Hence, skills in data analytics will give a graduate an edge in the changing job market. Data analytics comes in various flavors: from gathering simple statistics to advanced machine learning. Hence, a graduate can always improve their skill from freely available online lectures, online classes such as Coursera, or on-ramp classes offered by many universities.

What type of skills will young systems support engineers need?

Vince Bowen

Executive Director, Department Chair Energy Systems Technology & Education Center (ESTEC), Idaho State University

How to learn. How to problem-solve. Emotional Intelligence to work in teams and get along with coworkers/customers. Then they need the tech skills.

Do you want to know more?

List of systems support engineer skills to add to your resume

The most important skills for a systems support engineer resume and required skills for a systems support engineer to have include:

Linux
Troubleshoot
Technical Support
Database
Unix
Windows Server
Java
Customer Satisfaction
SQL Server
OS
System Support
VMware
PowerShell
System Administration
PC
Provisioning
Technical Issues

Customer Support
SAN
Desktop Support
Switches
Strong Problem-Solving
DNS
Tcp Ip
Computer System
Problem Resolution
Level Support
Remote Support
Jenkins
Mac
Solaris
TCP/IP
Lan Wan
Lan

Debugging
Network Troubleshooting
Technical Assistance
National Security
Customer Issues
QA
DHCP
Disaster Recovery
Technical Problems
SLA
Routers
SharePoint
Citrix
Technical Troubleshooting
Virtualization
Workstations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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