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Top 50 Systems Support Engineer Skills

Below we've compiled a list of the most important skills for a Systems Support Engineer. We ranked the top skills based on the percentage of Systems Support Engineer resumes they appeared on. For example, 11.0% of Systems Support Engineer resumes contained Hardware Issues as a skill. Let's find out what skills a Systems Support Engineer actually needs in order to be successful in the workplace.

These are the most important skills for a Systems Support Engineer:

1. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Systems Support Engineer jobs:
  • Conducted troubleshooting of mission-critical software/hardware issues and performed advanced system administration functions.
  • Investigated and resolved problematic software and hardware issues.
  • Work closely with vendors such as; HP, and Microsoft to trouble-shoot both software and hardware issues with the servers.
  • Fielded phone-based support requests, and provided support for internal users on all software and hardware issues.
  • Develop procedures, Establish solutions, and provide direction, recommendations and solutions to hardware issues.
  • Supported training sites, including troubleshooting and resolving network, software and hardware issues.
  • Assist with operations and development teams with debugging software and hardware issues.
  • Perform customer field support for software and hardware issues on Sun Enterprise and Sunfire servers and Sun StorEdge products.
  • Provided phone and onsite support for users with software and hardware issues for systems under warranty.
  • Upgraded, maintained and troubleshot hardware issues in iDEN System Test Lab and Alpha Sites.

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2. Windows XP

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high Demand
Here's how Windows XP is used in Systems Support Engineer jobs:
  • Patched networks, laptops, docking stations, phones, network cables and networks of computers with Windows XP/2000 clients.
  • Installed and configured Windows XP, Vista, & 7, Microsoft Exchange 2007, and San Technologies.
  • Performed image deployments and migration from Windows XP to Windows 7 with no downtime using Microsoft MDT.
  • Configured a small office network for Windows XP and Windows 7 based systems for four users.
  • Developed and executed on enterprise workstation imaging / deployment methodology for Windows XP and Windows 7.
  • Designed and implemented numerous Windows XP Embedded systems for gaming devices based on customized hardware platforms.
  • Assisted in programming operating system from Windows XP to Window 7 for 35 workstations.
  • Network consisting of NT4.0, Windows2000, and Windows XP systems and platforms.
  • Directed field and in house support technicians supporting Windows 98 and Windows XP.
  • Installed upgrades and patches on Windows XP professional and Windows Server 2003.
  • Managed and Administered Windows XP and Windows 7 workstations and laptops.
  • Produced imaging and implemented Windows XP to Windows 7 migration.
  • Solved network connectivity issues and Windows XP problems as necessary.
  • Test third party software packages on Windows XP platform.
  • Install Windows XP, Windows 7 workstations, Microsoft Office 2003 and 2007.
  • Repaired, administrated and deployed workstation OS such as Windows XP-10, Mac OS X, and Linux distros.
  • Installed Solaris, Oracle Linux, Red Hat, Windows XP and Windows Server 2003..
  • Upgraded the organization s computing infrastructure from a Windows XP to a Windows 7 environment.
  • Edited security and user account settings for Linksys routers and Windows XP computer systems.
  • Determined functioned of new Windows XP image prior to production rollout by conducting tests.

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3. Technical Support

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high Demand
Here's how Technical Support is used in Systems Support Engineer jobs:
  • Provided on-site technical support for complex product installations, upgrades and performance tuning analysis.
  • Provided escalated technical support to customers for Compaq business systems
  • Provide Tier 2 Technical Support to US Health Employees and Field Agents assuring issues were resolved in timely manner.
  • Collaborated with internal sales team and their partners to offer technical support and solutions to best meet customer needs.
  • Provide basic technical support to field support personnel, internal and external EMC customers as well as EMC distributors.
  • Developed a reputation for a commitment to the improvement of the areas of project management and technical support.
  • Forwarded technical support issues that can not be addressed by the Help Desk to the appropriate technician.
  • Provide a high level of customer satisfaction through the effective delivery of technical support and service programs.
  • Provided second level technical support to customers, associates, partners, and end-users.
  • Provided technical support on ServiceView, BT's proprietary network and service management system.
  • Provided technical support for a myriad of telephony products and PC based products.
  • Provide technical support and participated in relevant client meetings and internal team meetings.
  • Provided remote 24 X 7 technical support for national and international customers.
  • Provided all Technical Support for office users and remote users.
  • Provided technical support over the phone.
  • Assisted in scheduling and coordinating requests for equipment and services Provide technical support for meetings, conferences, and classes.
  • Process includes set-up e-mail account Create and update Mobile Device documentation for technical support staff.
  • Provided Tier I and II technical support, troubleshooting, and onsite customer visits.
  • Provided presale and post sale technical support on all Mobile Computing products.
  • Provided multiple-tier technical support to all Norwest Mortgage LAN/WAN's and remote users concerning systems operations, hardware and software issues.

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3 Technical Support Jobs

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4. Desktop

demand arrow
high Demand
Here's how Desktop is used in Systems Support Engineer jobs:
  • Configured Remote Desktop services for providing technical support for desktop users.
  • Repaired desktops and laptops as required when hardware/software issues occurred.
  • Created and maintained documentation of all desktop computer systems.
  • Deliver Tier 2&3 desktop support to over 2500+ end users in a fast paced work environment.
  • Managed and was responsible for windows servers and desktops and network, watch guard firewall and VPN.
  • Worked on tickets to resolve desktop issues, printer configuration, Lotus Notes problems and network issues.
  • Provide support for global standardization to a standard desktop, server and VOIP system.
  • Devised, built and implemented security policies for desktops, servers and gateways.
  • Define, configure and document all corporate standard desktop and notebook Ghost images.
  • Created user accounts and managed access control of desktop and Network applications.
  • Handled file restores, tape archives requests as well as desktop support.
  • Installed, configured and supported Dell desktop computers.
  • Installed, repaired and configured desktops and laptops.
  • Provided front line server/desktop support.
  • Ghosted desktop images utilizing Symantec Ghost.
  • Command line, file management and permissions including Remote Desktop and SSH Entry-level Network configuration.
  • Managed laptops, desktops, phones and printers companywide.
  • Staff reduction) Google Ventures funded start-up focused on desktop apps that power advertising recommendations during software installations.
  • Diagnose and troubleshoot issues with Citrix XenDesktop/XenApp and servers via Citrix Directory Services Console daily.
  • Support and maintain VMware vSphere Hosted-shared desktops and Client Hosted Desktop Virtualization.

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4 Desktop Jobs

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5. Remote Access

demand arrow
high Demand
Here's how Remote Access is used in Systems Support Engineer jobs:
  • Participated in after-hours support on-call rotation for Windows environment and remote access (VPN) troubleshooting.
  • Ensured assets were configured properly to allow secured remote access to network.
  • Supported Shiva Remote access products and solutions.
  • Increased speed of customer application by creating a remote access cluster using VMware and terminal services.
  • Set up Cubix System FT II for remote access.
  • Secure network system by establishing and enforcing policies, and defining and monitoring access Configure Watchguard for remote access
  • Devised Remote Access (LAN and Dial-up) and high-level backup processes to be carried out by unix/Novell staff.
  • Support of remote access including all laptops and citrix related issues, for Tradingand Non-Trading floor end-users.

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6. Active Directory

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high Demand
Here's how Active Directory is used in Systems Support Engineer jobs:
  • Implemented group policy through active directory.
  • Administered user accounts and passwords using Active Directory; provided support for Active Directory, MS Outlook, and Exchange.
  • Administered Exchange servers, Active Directory, Group Policy, DNS, DHCP, and Frame Relays.
  • Performed MS Active Directory Schema extensions for MS Exchange, MS SMS Server and IBM Common Store.
  • Create and manage user accounts via Active Roles Server (ARS) and Active Directory daily.
  • Used VPN and USERMANAGER / Active Directory to set accounts and permissions for Specified Users.
  • Set up Active Directory and pertinent software and hardware to support the Surgery Center.
  • Maintain Active Directory domains as Enterprise Admin with DC's in multiple locations.
  • Utilized Active Directory for mail set-up, account creations, and user permissions.
  • Managed Active Directory, Exchange 2010, and Group Policy for Denver office.
  • Unlock and resetting user accounts via ARS and Active Directory daily.
  • Create Microsoft Outlook mailboxes via ARS and Active Directory as needed.
  • Supported Microsoft Active Directory and Microsoft Exchange Server 2007 and 2008.
  • Utilized Active Directory for management of user accounts and creations.
  • Created Active Directory user accounts and Group Policy Objects.
  • Implemented active directory setup in windows 2003 domain.
  • Manage Active Directory accounts, groups and permission.
  • Manage Users and Computers within Active Directory.
  • Migrated to 2008 R2 Active Directory domain.
  • Provide product training to lower level Help Desk personnel Administer user profiles via Active Directory.

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2 Active Directory Jobs

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7. Database

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high Demand
Here's how Database is used in Systems Support Engineer jobs:
  • 6-Supported e-mail (internal and external) routing and cross-domain database replication issues; performed Notes application database maintenance.
  • Supported implementation of Clear Quest database application and provided user documentation, training and ongoing user support.
  • Tracked and controlled hardware and software inventory; maintained key-based license-sharing application database and documentation library.
  • Enter customer-related information including case history in the contact tracking database.
  • Maintained network connectivity, firewalls, systems security and database applications.
  • Maintained discrepancy database and discrepancy logbooks for multiple test phases.
  • Maintain appropriate database, disable or suspend badges as needed, train personnel in lost badge reporting procedures.
  • Developed the code to extract, transform and load data from existing Legacy Systems into an Oracle databases.
  • Record and update customer calls on Customer Service Call Tracking Databases, in a timely and accurate manner.
  • Utilized SQL Server 2005/2008 to write queries, verify data, and perform database migrations and upgrades.
  • Tracked test anomaly status and presented metrics to management using Clear Quest database tools.
  • Worked with Oracle tables to create database test files using software support tools.
  • Created and managed MySQL, SQL and Access database for web connectivity.
  • Devised and implemented an Access Database to track orders and shipments.
  • Create Microsoft Excel tools as needed and manage Excel databases weekly.
  • Performed cursory queries with select statements on the Oracle database.
  • Maintained database files to all required test support systems.
  • Developed Rational Crystal Reports from Clear Quest database.
  • Optimized numerous government related applications (battle field management, missile and space intelligence, FBI Database, Boeing and
  • Write detailed solutions in Primus Database for others to use.

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8 Database Jobs

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8. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Systems Support Engineer jobs:
  • Developed and updated operational run books, system configurations, databases and procedures to standardize operational control and troubleshooting processes.
  • Provided troubleshooting for Remote servers and customer workstation hardware and software.
  • Perform any necessary diagnoses, technical troubleshooting, service, and repair of NetApp systems and equipment at customer site.
  • Can Managed Broad range of Installation, Upgrade, Roll out and troubleshooting projects for windows Based Networks.
  • Establish procedures, Global customers to troubleshoot an array of product and software / hardware issue.
  • Diagnose, troubleshoot, and resolve portal, transport, and network issues with customers.
  • Cloud Team: Live Support call troubleshooting with Enterprise Customer with cloud service.
  • Point man for emergency service calls, troubleshoot and repair customer problems.
  • Provide technical guidance or support for the development or troubleshooting of systems.
  • Image the servers using automated processes, and troubleshoot imaging errors.
  • Worked with entire team to troubleshoot design issues and production problems.
  • Installed, maintained and troubleshoot Windows server-2003 the enterprise edition.
  • Assisted in creating a knowledge base for standardized troubleshooting procedures.
  • Performed troubleshooting of network issues on 1700 user network.
  • Performed Break /Fix, New installations and Troubleshooting.
  • Support, troubleshoot and Upgrade Client/Server Applications.
  • Experienced with Navcli command for configuring and troubleshooting.
  • Execute various wireless smartphone related tasks, including provisioning, configuring, and troubleshooting, while thoroughly documenting each task.
  • Support Polycom Phone System, Provisioning the phone #, troubleshooting and setup the Voice mail.
  • Performed "autopsies" (troubleshooting) on faulty swapped out workstation components.

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1 Troubleshoot Jobs

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9. Backup

demand arrow
high Demand
Here's how Backup is used in Systems Support Engineer jobs:
  • Maintain Enterprise Trend Micro Anti-Virus Servers *Researched and implemented new backup software solution for Network Operations Center.
  • Plan and execute disaster recovery/business continuity testing to validate backup processes and procedures.
  • Managed data backups; ensured optimal connectivity for 5-terabyte data center.
  • Experienced in developing Backup and Disaster Recovery strategy for organization.
  • Provide reports for the entire backup and tape media and responsible for tracking the tape media from vaulting site.
  • Set up and install Microsoft Windows 2000/2008 Advanced Server and perform daily backup and restore.
  • Performed data- backup beforehand and transferred workload to parallel servers during the upgrade.
  • Maintained Power Vault SDLT tape library for daily and weekly backup jobs.
  • Install and manage Microsoft Windows servers, system upgrades and backups.
  • Managed and prepared incoming and outgoing customer tape backups.
  • Utilize Backup Exec for backup and recovery.
  • Review and resolve server backup errors.
  • Coordinated facility maintenance tasks for Liebert UPS backup power supply and Johnson Controls dedicated server room air conditioner units.
  • Provided Site Managers and Operations Staff with technical documentation for Backup, Restore and Failover scenarios Using LiteSpeed, Double Take.
  • Provided monthly Maintenance on 30 VM servers and runs backup using free version of Veeam Backup & Replication.
  • Team lead for Disaster Backup and Recovery (DBAR) of IBM Websphere MQ.
  • Experience in writing Maintenance Plans for Full, Differential and Transactional Log Backups.
  • Execute all backups and restores using tar and gnu-tar with tcsh scripts.
  • Tape, DASD, SAN, Tape/Disk Backup Systems, etc.)
  • Initiate & manage SRTs /CWTs based on the criticality & business impact of the issues Configure Backup policies.

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10. PCS

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high Demand
Here's how PCS is used in Systems Support Engineer jobs:
  • Used RIS (Remote Installation Services) as a low cost way to deploy new images to Dell PCs and laptops.
  • Pioneered the development and implementation of a customer status display system that utilized Raspberry PI embedded PCs and large screens.
  • Support both Software and Hardware for all GE PACS PCs by phone, e-mail or on-site.
  • Installed, upgraded, and verified hardware and software applications on 500 staff's PCs.
  • Coordinated critical engineering reviews with cellular, PCS, county, and city government officials.
  • Work with vendor support contacts to resolve technical problems with end user PCs and software.
  • Coordinate and execute technical support services to Servers, PCs and telecommunication systems.
  • Troubleshooted and configured PCs, laptops, printers, servers and docking stations.
  • Provide desktop support and configuration for IBM and Dell PCs and Kiosks.
  • Repaired, upgraded, and installed PCs, notebooks and printers.
  • Upgraded and set up training room's network PCs.
  • Supported the Silver and Red Tab departments Windows PCs.
  • Configure, maintain, update & patch all FreeBSD servers, MacBook Pros, Windows XP & Win 7 PCs.
  • Create images using Ghost 11.5 for IBM servers, registers and IBM and Dell PCs and Kiosks.
  • Supported AS/400 systems, IBM mainframes (3090, 3390, 3745), and PCs.
  • Designed the internal infrastructure for company knowledge repository and intranet (using PCs running Windows 2000 and Linux).
  • Rolled out the LANDesk solution for enterprise wide management of the 250 Dell PCs and Laptops.
  • Roll out new employees PCs using Symantec Ghost.
  • Supported 300 users on a Wide Area Network comprising of PCs, UNIX systems, Windows NT, XP etc.
  • Set up broadband routers for internet connection Installed PCs and multi-functional copy machines and set it up

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11. SQL

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high Demand
Here's how SQL is used in Systems Support Engineer jobs:
  • Patched/updated Windows 2000 and 2003 cluster servers, whether it involved SQL Server, the OS, or Exchange.
  • Experience with MySQL installation on Windows & Debian Linux; basic understanding of DB creation and data querying.
  • Use scripts for processing end-points XML readings and SQL querying for data analysis, validation and troubleshooting.
  • Designed and developed reports using Crystal Reports Professional, Transact-SQL, Microsoft Access and Visual Basic Access.
  • Monitored, administered and backed up about 50 SQL Server databases.
  • Supported video-on-demand systems using Windows Server 2000 and SQL 7.0.
  • Installed, maintained and backup Oracle and Microsoft SQL databases.
  • Worked on Windows Cluster Services and SQL Cluster Services.
  • Debug, analyze existing SQL Server 2002, 2005 and 2008 TSQL stored procedures, DTS and SSIS processes.
  • Installed Linux, Apache, MySQL, PHP in the CentOS instance and build the Docker Image.
  • Performed all SQL migrations from MySQL to SQL 2008 and SQL2000/2005 upgrades to SQL 2008.
  • Installed FreeBSD, Linux based systems for user authentication and web services (Apache, SSL, mod_perl, MySQL).
  • Analysed database structure and using the SQL Store procedure, Query Analyses in the Oracle 9.0 and Microsoft SQL DBMS environment.
  • Experience in query optimization & performance tuning using SQL Profiler, Performance Monitor, Execution Plan and DBCC Commands.
  • Implemented SQL Reporting Servers and wrote multiple reports derived from SQL backend database with MS Access front end.
  • Managed security logins and worked with Windows authentication, SQL server authentication and mixed modes.
  • Developed PHP/JavaScript/CSS web application with Mysql database, to grant users permissions to resources.
  • Performed LDAP lookups, wrote and executed SQL and bash scripts while investigating and resolving customers problems.
  • Process using 4gl/Informix SQL and dbaccess sessions.
  • Test C#/C++ application in .Net 4.0 with MSSQL Server 2008, Sqlite, Red Hat.

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5 SQL Jobs

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12. Linux

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high Demand
Here's how Linux is used in Systems Support Engineer jobs:
  • Managed and administered technical support and executed systems engineering for all Microsoft, Linux, and Macintosh Desktops.
  • Challenged with a mixed environment of mostly LINUX and Windows systems with a smaller number of Mac OS X machines.
  • Supported the engineers' desktop UNIX and Linux systems and computer room systems and storage (NetApp Filers) resources.
  • Participated in Installation, configuration, maintenance, migration and upgrades for Microsoft and Linux, Macintosh Operating System.
  • Planned, installed and tested software on Windows NT, RedHat Linux 7.3 and SCO Unix 5.0.6Ga servers.
  • Developed a new Linux 5.01 email system to replace the outdated Linux 3.0 email system.
  • Helped other Systems Administrators Install hardware and some upgrades, creating/deleting UNIX/Linux and NT accounts.
  • Administered Linux and Windows servers; managed and supported the office IT infrastructure.
  • Installed and configured RedHat 5 64bit Linux Servers for pipeline testing.
  • Created systems that were supported using Microsoft and LINUX infrastructure.
  • Deployed and managed DNS servers using Bind running on Linux.
  • Configured Linux VM hosts (Fedora, Ubuntu).
  • Managed and monitored Windows Server and AIX Linux Systems.
  • Managed 100 Linux computers in the science department.
  • Experience on Java application e-commerce support dealing with web services, JBOSS, Tomcat apache that runs on various LINUX environments.
  • Supported Linux, AIX, HP, Solaris, and Windows applications to support Apache and Oracle systems.
  • Managed and administered 107 Redhat Linux file servers to insure maximum availability and reduced downtime by 30 percent.
  • Win XP, Vista, Fedora Linux, Blackberry, and Treo environments.
  • Utilized both Solaris x86 and Linux to troubleshoot server issues.
  • Developed and maintained a backup Linux shell script solution.

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7 Linux Jobs

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13. Unix

demand arrow
high Demand
Here's how Unix is used in Systems Support Engineer jobs:
  • Performed all aspects of build/support/configuration of TIBCO DataSynapse GridServer on Windows/UNIX environments from development through production.
  • Performed patch analysis on UNIX systems and developed recommendations to prevent outages and data corruption.
  • Work with many Disney teams to make sure all UNIX work is coordinated, approved and completed successfully for the customer.
  • Configured various services, devices as well as applications of UNIX servers and worked with application team to customize the environment.
  • Managed about 100 UNIX/Linux servers including system upgrade, OS patching, monitoring, performance tuning, etc.
  • Develop and support UNIX shell scripts, Oracle/Java stored procedures, functions, packages and views.
  • Configured and maintained servers using AIX which is a UNIX based operating system developed by IBM.
  • Sun Unix and Microsoft server Configuration; worked on a proprietary trading software.
  • Managed system installs, UNIX, Oracle and application installs and upgrades.
  • Developed UNIX shell tools for performing automatic system backups and archiving.
  • Test new releases of processing system on different UNIX platforms.
  • Install and support Windows and UNIX server call center systems.
  • Upgrade server OS platforms on 20+ UNIX and Windows Servers.
  • Provided specialized support for Unix and NFS customers.
  • Performed UNIX system administration duties on a HP9000/735.
  • Configure numerous UNIX flavors, including SunOS, IRIX, HP/UX, AIX, DG/UX and OSF.
  • Configured and troubleshot OS issues (UNIX, Windows, and VMware) attached to storage.
  • Created customized reports to analyze and identify trends and to optimize UNIX systems performance.
  • Supported IBM Websphere MQ products on z/OS, Windows and UNIX platforms.
  • Key words: UNIX, Oracle DB, AWK

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4 Unix Jobs

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14. Setup

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high Demand
Here's how Setup is used in Systems Support Engineer jobs:
  • Performed system integration, installation, setup, configuration, and initialization.
  • Implemented backup and recovery procedures in the established setup.
  • Collaborated with the software, firmware, product and design development staff, creating system level setups for testing new products.
  • Developed system integration include switch (3560 series), router (2600, 2900 series) setup and configuration.
  • Assist in the test, setup and execution of lab-based feature and system testing to obtain direct product knowledge.
  • Purchased equipment and implemented training for setup of digital simulcast and IP Protocols on new equipment.
  • Win 2K Professional, Win 2K Advanced Server, Win2K3 Server, Win SBS2003 Server Setup.
  • Participated in home/business Wi-Fi, LAN, dial-up setups and fixed network connectivity problems.
  • Administered MS Exchange 2003, setup and maintain users' mailboxes and email accounts.
  • Contract Position: Duties: Configuration and setup of Disaster Recovery test network.
  • Assisted in the Setup of the Configuration of our EMC SAN.
  • Provide comprehensive training regarding setup and maintenance of IT systems.
  • Configured and setup e-mail accounts for all staff.
  • Implemented Windows Deployment Server for Windows 7 Unattened Setup and Deployed Application and System Configuration Via Desktop Authority.
  • Documented miscellaneous tasks as assigned Designing of networking setup and implementation.
  • Work with end-users and administrators to setup new accounts in the IAM Suite and provision accounts for application access.
  • Provided customers with best practices and assisted with proper setup and configuration of Netapp storage devices for various uses.
  • Handled setup and administration of all auto-attendants, menu systems, call routing, and the voicemail system.
  • Create custom images using Symantec Ghost Software Setup and deploy new equipment.
  • Worked with VMware Esx/Esxi to setup and administer virtual machines using virtual center.

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15. Vmware

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average Demand
Here's how Vmware is used in Systems Support Engineer jobs:
  • Administer, monitor multiple VMWARE clusters.
  • Utilized VMware to migrate servers from a physical to a virtual environment; provide ongoing troubleshooting and support.
  • Performed VMware and Hyper-V installation and configuration; worked on IP PBX phone system project.
  • Serve as an escalation point for other employees for technical issues related to VMware.
  • Managed VMware servers, including adding CPU/memory to individual virtual servers.
  • Support remote users on VMware Server with all standard applications.
  • Worked closely with VMware team to establish monitoring alerting process.
  • Designed and built a VMWARE vSphere 4.0 environment from scratch.
  • Created VMware server templates for deployments and cloning.
  • Manage and maintain VMware Virtual Environment.
  • Helped maintain Windows NT, 2000, 2003 servers using VMware.
  • Participated in a major virtualization project migrating physical production servers to a cluster of VMware hosts and centralized storage area network.
  • Infrastructured migration from physical servers to Virtual Servers using VMware Converter.
  • Experience with the configuration and administration of virtualized environments in Red Hat Linux and VMware ESX environment.
  • Migrate system infrastructure on Windows based hosts to VMware VSphere ESX platform from physical servers.
  • Re-platformed Oracle and VA applications (middleware) to RHEL (VMware).
  • Supported our client datacenter which utilizes VMWare solutions.
  • Key Achievements: Moved all virtual servers from VMWare to Hyper-V to save cost and easy accessibility for all IT staff.
  • Maintain VMware environment with over 450 ESXi/ESX 5.x servers using Vcenter 5.x.
  • Migrated 100+ IBM systemX server development lab to new virtualized environment running VMware ESXi 5.5.

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16. OS

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average Demand
Here's how OS is used in Systems Support Engineer jobs:
  • Worked closely with Engineering Customer response team managing critical system problem reports from initial issue through resolution.
  • Understand business and technical requirements and structure a solution to validate those requirements.
  • Investigate system component suitability for specified purposes and make recommendations regarding component use.
  • Order replacement hardware, Conduct physical inventory throughout hospital.
  • Implemented and supported Microsoft Systems Management Server 1.2 (SMS) for PC inventory, upgrading and distributing software.
  • Designed, tested and implemented the interface between host PC and product PCB build.
  • Performed needs analysis, set-up, and tested high-end Microsoft Application Server solutions.
  • Coordinated between multiple server sites across bank data cluster to media center.
  • Installed Windows 2000 professional and XP operating systems using Ghost images.
  • Configured Microsoft outlook and outlook express mail clients for various departments.
  • Configured Microsoft Outlook 2000&2003 and Lotus same time.
  • Provide over all network and computer support for the hospital.
  • Conduct and advice on move adds changes within hospital.
  • Host critical meetings with high profile customers.
  • Supported FCS Phase 2 proposal effort.
  • Developed criteria for location of the National Information Library: the repository for all future imagery and geospatial data.
  • Evaluated and authorized the performance of the hardware configuration through execution of diagnostic tools and benchmarking.
  • Work closely with the customer to resolve technical issues, primarily on Clariion Disk Arrays.
  • Worked extensively with Symantec Ghost and Symantec Anti-Virus.
  • Provided presales and post sales support for Motorola Solutions Enterprise barcode scanners.

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17. Laptops

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average Demand
Here's how Laptops is used in Systems Support Engineer jobs:
  • Provided hardware and software support for Desktops, Laptops, Thin Clients, Tablets and Smart Phones from various vendors i.e.
  • Install, upgrade, and maintenance of systems equipment including: Desktops, Laptops, Switches, and Servers.
  • Provided technical assistance for internal teammates on PC issues, configurations and installations for their personal assigned laptops.
  • Maintain and support 2000+ HP and Dell Desktops and Laptops running various MS operating systems and software's.
  • Serviced workstations and laptops for hardware upgrades, replacements of hard drives, motherboards and memory upgrades.
  • Outsourced to customers to provide IT infrastructure support for servers, desktop, laptops and LAN/WAN equipment.
  • Operated the Help Desk, ran service calls and maintained Desktops, Laptops and the System Infrastructure.
  • Provided exceptional customer support to over 1500+ end users, Window 7 HP Desktops and Laptops.
  • Support of low to high end HP servers, networks, laptops, and desktops.
  • Utilized Group Policy to manage and configure Windows settings on over 500 workstations and laptops.
  • Prepare and manage deployment of PC's, laptops, printers, and phones.
  • Install, configure, and maintain hardware and applications software on desktops and Laptops.
  • Accelerated the organization's mobility ambitions by providing HP Folio line of laptops.
  • Performed software distribution and patch management to PC's and Laptops.
  • Led the project of implementing Windows 98 for over 40,000 laptops.
  • Assist Sales Team with EMR, Troubleshoot and image laptops.
  • Repaired Maintain Hardware Computer and Laptops.
  • Image Dell, HP and Surface laptops for Windows 7,8,10..
  • Support of 300 remote users for Larson Juhl using Surface Pro 3 and Dell Laptops using Remote desktop and TeamViewer.
  • Conducted migration of McKesson 13.0 in replacement of Office Wyse virtual servers and laptops.

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18. Routers

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Here's how Routers is used in Systems Support Engineer jobs:
  • Administered, monitored, configured, analyzed and troubleshoot customer firewalls, networks, routers and internet connectivity.
  • Support includes troubleshooting and setup for PC Workstations / Printers / VoIP Phones / Servers / Routers / Switches / Scanners.
  • Upgraded network by conferring with vendors; developing, testing, evaluating, and installing enhancements for routers.
  • Provided trend analysis and data collection for local and remote routers via SNMP and network analyzer devices.
  • Racked and installed routers, switches, and firewalls in the build of the data center.
  • Installed, tested, maintained and troubleshot networked devices, including routers, switches and firewalls.
  • Install and configure LAN and WAN devices (switches, routers, enterprise server).
  • Reconfigured Sonic Wall routers, Brocade, Cisco switches and installation of new Dell Racks.
  • Tested Cisco 7500 series routers and 5000 series catalyst switch configurations in lab setting.
  • Installed and managed routers, switches, firewalls, and all Windows systems.
  • Perform network administration tasks on Cisco Firewalls, Routers, and Switches.
  • Installed and program routers and switches for area network.
  • Complete cable connections to Cisco Routers and Switches.
  • Worked on Routers, Switches, Firewalls.
  • Supported LAN/WAN Cisco equipment (2900 Series routers, 6500 Series switches, etc.).
  • Configured Cisco 2900 switches, Cisco 3600 routers, Cisco PIX 525 firewalls, vpn solutions and virus protection.
  • Diagnosed Software and Hardware problems on Routers, and Switches Also performed Firmware Upgrades for all Systems..
  • Configure, maintain & update all Cisco & HP Procurve routers and switches.
  • Programed NMS terminals, routers and catalyst switches.
  • Supported SOHO routers, Windows servers, XP, 2000, MAC osX.

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2 Routers Jobs

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19. Support Engineer

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Here's how Support Engineer is used in Systems Support Engineer jobs:
  • Support engineer for mid-sized manage service provider providing support for client equipment.
  • Provided technical assistance to on-site field support engineers and customers.
  • Provided mentoring to fellow desktop support engineers.
  • Acted as Lead IBM Power Systems Designer and Support Engineer responsible for system design and configuration for all client sales.
  • Job description modified in 2010 from IT Software Support to IT Systems Support Engineer.
  • Promoted from Systems Final Test/Checkout Technician to Systems Support Engineer.
  • Trained and supervised all new Associate System Support Engineers.
  • Provide leadership and mentoring to region level support engineers.
  • Promoted to Systems Support Engineer 2.
  • Plant Component Support Engineer for controllers.
  • Project 1: - years of experience as End user support engineer (24 august 2013 to till date).
  • Led a team of support engineers to create the curriculum and exam for a Technical Certification Training Program for Resellers.
  • Accomplished a wide range of tasks as a tier 2 customer support engineer for SUN's storage products.
  • Provided backline support to New England System Support Engineers for all Sun products with an emphasis on clustering.
  • Sole system support engineer in the datacenter, managing both internal and customer engineer level support requests.
  • Developed and taught TOI training to System Support Engineers to help them achieve Sun Cluster certification.
  • Provide formal training seminars and mentoring for District and Support Engineers.
  • Retail Systems Support Engineer Northerntool & Equipment Company, Mar.
  • Promoted to SYSTEM SUPPORT ENGINEER II in May, 1990.
  • Lead onsite support engineer for Ryland corporate headquarters.

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28 Support Engineer Jobs

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20. LAN

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Here's how LAN is used in Systems Support Engineer jobs:
  • Worked with numerous military units in the tactical planning and execution of mapping operations.
  • Established and maintained plans for performing verification.
  • Reviewed customer contracts/test plans to build IOCP's that met customer business requirements and kept detailed incident logs during client testing.
  • Attended calls related to the Network connectivity (LAN), enabling and disabling network ports at switch end.
  • Coordinate vendor installations including LAN room cable installations (Copper or Fiber) and any other technology installation.
  • Planned conversion from a 3 Comm network and maintained coordination with all involved IT departments.
  • Provide continuity to the technical team's established mission, plan and goals.
  • Provided end-to-end LAN/WAN solutions (design, implementation and issue resolution.)
  • Plan, design, implement and maintain computer and web-based training modules.
  • Manage multiple customer instrument service plans and service history records.
  • Define and develop logistics support requirements, plans and schedules.
  • Helped establish company security policies pertaining to the LAN.
  • Assist with project planning and coordination of user workstations.
  • Balanced GL and updated master data file records.
  • Provided LAN and WAN network connectivity support.
  • Perform remote support for LAN/WAN equipment.
  • SPY Security LTD, Dublin, Ireland
  • Plan the design of, and ensure standards are followed during the construction of IDF/MDFs.
  • Designed test cases for server upgrade and conducted operation planning to stay with timeline.
  • Utilized Foglight to identify bottleneck areas and prepared plans to improve those areas.

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3 LAN Jobs

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21. System Support

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Here's how System Support is used in Systems Support Engineer jobs:
  • Provided UNIX system support for production and development environments, specifically dealing with major enterprise level systems.
  • Trained five new engineers and technicians on proper system support operations, software installs, hardware breakdowns, and customer interface.
  • Provide technical system support to large corporate accounting firms using Go System and Ace Form tax preparation software.
  • Worked as an internee for 3 Months and then Permanent as System Support Engineer in NaveenaExports pvt.
  • Provided 24 X 7 server system support through team pager rotation, including on-site and remote management.
  • Led system support operation team and created computer images for labs and professors including customized functions.
  • Provided professional concepts, evaluations and engineering system support to engineers and users at XEROX worldwide.
  • Escalate, co assign or consult other System Support Engineers and management as required.
  • Provided system support for hardware, OS software and software applications.
  • Act as district lead for various proactive Sun system support tools.
  • Back Office System Support for Hardware, Software and Network.
  • Mentor new and junior System Support Engineers and Field Engineers.
  • Maintained software tools and utilities needed for system support.
  • Acted as first point of contact for bank tellers using Citrix thin clients and performed remote system support.
  • Hired as the UNIX generalist responsible for providing system support in a timely manner.
  • Provided Windows system support and Networking to local businesses in Volusia County FL.
  • Provide post sales onsite and telephone system support to Sun customers.
  • Provided UNIX (Solaris, Linux) system support to local businesses in Volusia county FL.
  • Provided C++ software system support of biometrics (ex.
  • Contracted at CCF) Level 3 troubleshooting and proactive system support of the corporate Netware and Microsoft server infrastructure.

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22. Solaris

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Here's how Solaris is used in Systems Support Engineer jobs:
  • Administered, maintained, and developed patching methodology and schedule for Red Hat Enterprise Linux, Windows Server and Oracle Solaris.
  • Be available 24x7 to support 2nd tier engineers in Solaris System Recovery of mission critical FAA Flight Control Weather Systems.
  • Installed and configured Reuters owned Sun Unix and Solaris gateways and application servers at client sites.
  • Provided effective and timely solutions to complex server, storage, network and Solaris O/S problems.
  • Perform Quality Assurance testing of new software and code releases for HP and Solaris systems.
  • Monitor and respond to Application & Hardware alarms for Solaris and HP Non-stop systems.
  • Provided day to day support of Solaris, Red Hat, and Windows servers.
  • Supported application software on HP-UX, AIX and Sun Solaris platform.
  • Earned service certifications for Sun Enterprise server platforms and Solaris UNIX.
  • Supported Solaris, Linux, and Windows.
  • Build, patch, and maintain FLAR images for Solaris 8,9, and 10.
  • Maintained Sun components, troubleshot issues in a Solaris environment Maintained optimal productivity on servers.
  • Led large enterprise wide UNIX (Solaris) installations, responded to emergency failures and performed software and hardware troubleshooting.
  • Participated in server virtualization of windows Server 2008, 2012, RHEL 7 and Solaris.
  • Provided phone and onsite customer support for the Solaris branded hardware and the operating system.
  • Support Redhat (RHEL) and SPARC/Solaris install base company-wide.
  • Build and maintain Solaris Jumpstart servers for entire company.
  • Sun Solaris 10 platform in operation.
  • Key Responsibilities: Provided technical support for Oracle and Sybase databases and Solaris operating systems.
  • Created, managed and administer Virtual Machines and underlying infrastructure using Oracle Solaris Logical Domains and VMware vSphere.

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2 Solaris Jobs

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23. VPN

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Here's how VPN is used in Systems Support Engineer jobs:
  • Troubleshoot/Installed VPN, Entrust Network Communication on Workstations/Servers and anomalies.
  • Resolved all remote and local connectivity issues to include remote VPN, RAS, and specialized local client/server based application connections.
  • Project team member for Deployment of Cisco Firewall and VPN encryption product (RSA), VPN Client for Application Access.
  • Administer and maintain an enterprise level network including VLAN, VPN, VOIP, VM, AD and firewall technologies.
  • Supported and implemented connectivity for remote offices (T-1, E-1 and ISDN) utilizing Cisco VPN/Wireless solution.
  • Developed and supported new VPN configurations into and out of IPC enterprise network.
  • Provide technical assistance and support for VPN Connectivity via Cisco VPN client.
  • Provided support for end-users that uses VPN to connect to intranet.
  • Support windows environment through Windows 10; support network and VPN.
  • Supported laptop users with dial up problems and VPN issues.
  • Configure and resolve VPN connectivity issues for end users.
  • Support SonicWALL and VPN connections and Token resets.
  • Support VPN, AD, File, Print, Backup and Mobile devices.
  • Engineered the VPN solution utilizing Windows server and consolidated homogenous domains.
  • Participated in company Domain Migration project Setup VPN accounts, assign RSA Soft/Hard Token, troubleshoot connect issues with Cisco client
  • Experience on Coordinate maintenance of security-related systems (firewalls, VPNs, IDP/IDS, Endpoint security, etc.)
  • Manage users and security for enterprise Support WAN utilizing VPN Tunnels, and MPLS network.
  • Deployed and installed Sonicwall firewalls in executive's homes for VPN solution.
  • Administered Gemalto token and support including VPN setup.
  • Assisted customers, field personnel, and VARs in the configuration of VPNs.

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24. Network Printers

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Here's how Network Printers is used in Systems Support Engineer jobs:
  • Completed installs, upgrades and configured network printers and software on file servers and print servers.
  • Replaced current computers, network printers, servers, and UPS with new equipment.
  • Configured HP network printers on server and on desktops/laptops
  • Managed six Novell file servers for a 650+ user Novell network plus additional 60 network printers.

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25. Customer Service

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Here's how Customer Service is used in Systems Support Engineer jobs:
  • Recognized for outstanding quality of customer service and support with numerous customer-support awards and personal commendations from clients.
  • Developed and executed innovative formal classroom and hands-on training for the customer to promote customer service.
  • Resolved Customer Service Request tickets and improved customer satisfaction by quality service.
  • Dedicated to excellent customer service, interacted with clients and vendors to resolve user issues concerning bugs and service interruptions.
  • Received my 1st PRC 1st Quarter 2007 Super Star Award for outstanding customer service from our Operations Management Team.
  • Helped the team achieve excellent CSAT ratings by providing superior customer service while resolving more than 1400 tickets.
  • Provided customer service support in the repair and maintenance of BD instrumentation via phone and/or on-site service.
  • Collaborated to improve customer service to help with networking upgrades, maintenance, break fix projects.
  • Provided outstanding customer service and support to the FBI SCION Project for over 700 users.
  • Top performer recognized with several Excellence Awards for going above the call of customer service.
  • Performed customer service support to users in various agencies and managed message center traffic.
  • Provided exceptional customer service and consistently achieved 75%+ Tier 1 resolution
  • Responded to customer service trouble tickets and LAN/WAN network outages.
  • Offered excellent customer service in a pleasant and professional manner.
  • Featured in Forbes magazine for superior customer service.
  • Contract) Excellent customer service, daily interaction with end users and administration.
  • Provide friendly and quality customer service & training to staff and end users.
  • Received award from Kollsman, Inc. for outstanding customer service.
  • Utilized technical expertise to contribute to business requirements and provide excellent Continued Sandra Tucker customer service.
  • Author of "Tuning Tips: VAX/VMS" articles published in Digital's Infoshare Customer Services Newsletter.

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1 Customer Service Jobs

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26. DNS

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Here's how DNS is used in Systems Support Engineer jobs:
  • Installed, configured, and maintained of DHCP server, DNS Server, Web Server, Mail Server, Active Directory.
  • Supported functions included DNS, Web Servers, file sharing, applications and database servers, and FTP servers.
  • Provided support for Windows 2003 conversion on an enterprise level, including support for Dynamic DNS and DHCP.
  • Maintained campus firewall and was responsible for maintaining and administration of DNS and DHCP server.
  • Work with DHCP and DNS to add, modify or delete records and reservations.
  • Identify, research, and resolve DNS issues within Office Communicator's topology.
  • Support and troubleshoot network issues including managing routes, firewalls, and DNS.
  • Created and deleted partitions, Repairs and fixes DNS and DHCP issues.
  • Exchange 2010 and Active Directory, DNS, DHCP administration.
  • Configured and supported DHCP, DNS and WINS services.
  • Network configuration, DNS and printers troubleshooting.
  • Maintained DNS zone files and Host Headers.
  • Maintained DNS entries for company websites.
  • Modified firewall filters and DNS entries.
  • Installed, configured, and tested network services - NIS, NFS, and DNS.
  • Configured and maintained FTP, DNS, NFS and DHCP servers.
  • Installed & configured DHCP, WINS & DNS.
  • Serve as the subject matter expert for Email, Antispam, DNS and Blackberry Services.
  • Managed Cisco ASA 5505/5510 router and DotDefender web application firewall rules, DNS records, and customer email accounts in Zimbra/iMail/SmartMail.
  • Handled problem-solving with CDNs including Ustream, LiveStream, Twitch.tv, Akamai, Limelight, and YouTube Live.

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7 DNS Jobs

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27. Tcp/Ip

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Here's how Tcp/Ip is used in Systems Support Engineer jobs:
  • Maintained data connectivity including T1 lines, dial-up access, Cisco routers, hubs, and TCP/IP protocols.
  • Upgraded and installed software, tested and configured TCP/IP communications and provided user support on a daily basis.
  • Developed and supported communication software including SNA/SDLC, TCP/IP, BSC, ASYNC and IBM 3270 data streams.
  • Build servers, workstations, Laptops; installed software configured the systems TCP/IP, DHCP etc.
  • Experience in troubleshooting TCP/IP networking, solving IP network related issues involved with running Windows.
  • Set up install and configure Windows NT 4.0 domain with WINS and TCP/IP.
  • Supported and troubleshot all PC workstations based on Unix and TCP/IP network platforms.
  • Ensured network connectivity in Token Ring and Ethernet environments using TCP/IP protocol.
  • Worked with Active Directory, TCP/IP & monitored network performance.
  • Conducted assignment of TCP/IP addresses to campus-wide area network.
  • Experienced with TCP/IP networking and current popular networking protocols.
  • Configured TCP/IP, DHCP, WINS, Internet, and e-mail servers.
  • Utilize TCP/IP utilities and services to analyze computer and network connectivity; troubleshoot networking problems and complete repair work as necessary.
  • Provided users with on-site technical support for general purpose desktop applications in Novell and TCP/IP environments at Mobil and Exxon.
  • Designed, configured and implemented Microsoft AD on Sever [ ] utilizing TCP/IP LAN/WAN protocols.
  • Experience with protocols such as DeviceNet, Profibus, ModBus, and TCP/IP.
  • Configured Sonicwalls, routers and provided TCP/IP support for Field Service Department.
  • Support Fibre Channel /Ethernet / FCoE / iSCSI/ TCP/IP network, and high-speed switches.

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28. SAN

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Here's how SAN is used in Systems Support Engineer jobs:
  • Supported designed and configured SAN architecture.
  • Worked closely with the SAN group in administration of available storage for physical and virtual servers.
  • Handle several thousand calls/requests per month with a team of 3 - 4 people.
  • Network Administration o Design, implement, and maintain WAN/LAN/SAN/WLAN Network infrastructure.
  • Provided technical support for Hitachi 9900V storage arrays on a SAN environment
  • Managed FC SAN and Customer Storage requirements on Daily basis.
  • Coordinated infrastructures build out of San Francisco Sales Office.
  • Implement IBM San Volume Controllers at both data centers.
  • Participated in Storage Area Network (SAN) installation/testing.
  • Participated in design planning and execution of multi-fabric SAN environment spanning three data centers.
  • Installed and integrated effects, editing and color grading systems with NAS/SAN at customer sites to enable seamless DI shared workflow.
  • Provided technical backup for teammates during their absence, including teammates that supported other technologies, such as SANs and Linux.
  • Implemented Microsoft Exchange Server 2008 and iSCSI network to centralize network data storage on Dell MD3000i SAN.
  • Manage, installed and supported Cisco 9xxx series fibre optic switches for Enterprise SAN fabric.
  • Completed Bigband training in San Francisco and led installation of new equipment for digital services.
  • Provided support in EMC applications (snap view, san copy etc.).
  • Maintained an enterprise SAN by Netapp.
  • Design, install, and maintain VMware vSphere clusters with shared SAN storage.
  • Recommended and implemented EMC's Centera and Symmetrix SAN solutions.
  • Network Area Storage Management HW/SW using Santricty / RecoveyGuru .

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2 SAN Jobs

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29. Citrix

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Here's how Citrix is used in Systems Support Engineer jobs:
  • Conducted Disaster Recovery of Outlook email in citrix and windows environment.
  • Credited with successfully installing, configuring and maintaining corporate Citrix environment, as well as both physical and virtual servers.
  • Conduct presentations for internal staff related to Citrix, Dragon Network Edition and System Troubleshooting.
  • Configure and support Citrix XenApp 6.0 virtual application delivery for hosted and non-hosted clients.
  • Worked with Citrix solutions on our server farm that remote users needed access to.
  • Provided Citrix client support to remote facilities, troubleshooting network and connectivity issues.
  • Integrated Windows NT and Citrix into SCO Unix and NetWare environments.
  • Provided design & support as Colonial's top Citrix resource.
  • Maintained Citrix XenApp 5 and 6 environments.
  • Manage and maintain Citrix XenApp servers.
  • Led implementation of Citrix environment to increase application performance.
  • Assisted office and medical personnel with McKesson, Office Wyse, in a Citrix environment.
  • Supported Citrix application farms for multiple customers using Xenapp versions 4 and 6..
  • Support 500+ external customers Providing phone support to our Citrix customers.
  • Manage Citrix Metaframe Presentation Server 3.0 Farm.
  • Administer, monitor Citrix infrastructure running Xenapp and Xendesktop.
  • Learned basic administrative duties using Comdent which is part of Reflections, and Improvis which is Citrix based.
  • Support VMware ESX, Hyper-V, App-V, Citrix NetScaler and other associated computer virtualization software solutions.
  • Worked with Citrix cloud support and various cloud implemented software thru citrix.
  • Configured Citrix Client Workstations for deploying products .

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30. Recovery Procedures

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Here's how Recovery Procedures is used in Systems Support Engineer jobs:
  • Set up backup and recovery procedures; configuring and testing.
  • Performed Tivoli Storage Management upgrades, installation, backup disaster recovery procedures and security remediation.

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31. Internet

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low Demand
Here's how Internet is used in Systems Support Engineer jobs:
  • Performed maintenance on all systems, ensure availability of uninterrupted internet and intranet access for all staff.
  • Installed and administered Motorola Canopy WIMAX wireless Internet Subscriber Modules for residential and business Internet connectivity.
  • Installed and maintained web based applications utilizing Microsoft Internet Information Server.
  • Configured Internet network connection settings for business and residential workstations.
  • Design and implement installation and maintenance for customer Firewall using the SonicWALL TZ series its WAN connection to internet.
  • Reduced time required to set up new Internet service 98%, from 12 hours to 15 minutes.
  • Provided remote technical support and provisioning for clients connected through internet service provider's nation-wide cable modem network.
  • Provided assistance with testing and troubleshooting as part of update from Internet Explorer 8 to Internet Explorer 11..
  • Supported end-user workstations, printers, scanners, wireless devices, software, internet applications and email.
  • Network and configured all workstation, server and connection to the Internet.
  • Maintained Web, FTP, email, internet router, and firewalls.
  • Provided end-user support for dial-up, broadband, and Internet hosting products.
  • Configured TCP/IP protocol for Windows95 and Windows 3.11 Internet network users.
  • Work directly with WAN and internet carriers during implementations and outages.
  • Configured company's Internet infrastructure to expand Internet user base.
  • Monitored internet links to ensure proper connectivity is maintained with respective ISPs.
  • Support 600+ Executives with technological issues ranging from Internet Explorer issues to Complete compute reimages and configuration.
  • Configured Network clients for Tcpip to access 3270, X-Windows, Intranet and Internet applications.
  • Administered the Quickmail Server for regular E-mail and Internet activities.
  • Evaluate and implementing, sometimes making decisions to acquire new Internet Services Provider and Telco's in the region.

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32. User Accounts

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Here's how User Accounts is used in Systems Support Engineer jobs:
  • Created and maintained user accounts, accessibility and group policy management via Active Directory.
  • Created and maintained Virtual labs and servers using Hyper -V. Responsible for new user accounts in active directory and Exchange 2010.
  • Remained responsible for creating new user accounts and providing access to email and other network services to the end users.
  • Manage systems and users on a day-to-day basis, creating, disabling, and unlocking user accounts in Active Directory.
  • Created and maintained user accounts in active directory as well as created mailboxes and distribution lists within exchange server 2007.
  • Experience with Help Desk support tasks involving creating user accounts, granting permissions, and responding to trouble tickets.
  • Maintained NT 4.0 and Windows 2000 user accounts, providing access to authorized users and denying access to others.
  • Created user accounts and assigned file and resource rights to users and groups from an NT 4.0 Server.
  • Administered user accounts, domain accounts, administrative rights, security, and distribution groups with Active Directory.
  • Administered user accounts, firewalls, Exchange servers, and dial-up VPN services.
  • Created the User Accounts and Profiles, assigned permissions using Active Directory.
  • Create user accounts, move computers or users in OU's.
  • Facilitate the creation of user accounts for outside networks as needed.
  • Administered Active Directory, VPN, and Exchange user Accounts.
  • Managed user accounts and authentication process by NIS service.
  • Set up new user accounts in Active Directory.
  • Provision user accounts on UNIX Servers.
  • Create and maintain user accounts running via Active Directory and adapted vbscripts/Batch files to manage Group Policy.
  • Created user accounts, modified and deleted according to the environment using user Administration.
  • Created MS Lync 2013 user accounts and troubleshot Lync critical alerts.

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33. Veritas

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Here's how Veritas is used in Systems Support Engineer jobs:
  • Provided backup support utilizing VERITAS Backup Exec for Exchange and Windows 2000 servers.
  • Assist with VBR (VERITAS Backup Reporter) requirements as needed.
  • Instituted backup and recovery strategies using VERITAS daily.
  • Troubleshooted and resolved VERITAS filed issues.
  • Perform tape test, and back-ups routine using Veritas BackupEXEC, NetBackup, CA ArcServe.
  • Performed installation of servers and patches on software and hardware (Veritas Volume Manager).
  • Installed, configured and supported Veritas volume Manager (VVM).
  • Installed and implemented Sun Disk Suite and Veritas Volume manager.
  • Performed system backups and recovery with SQLCMD and Veritas.
  • Utilized Veritas Backup Exec to monitor backup event logs and escalated cases with Veritas support for backup failures.
  • Supported and configured Solaris 2.6-9 Operating Systems, Veritas systems, Enterprise and SunFire servers.
  • Deploy and implement GPOs and Desktop Authority elements Troubleshoot backup software and hardware errors (BackupAssist, Veritas, Backup Exec)
  • Administered and supported Sun Microsystems Solaris on twenty Sun Enterprise 450s and 250s with Veritas Volume Manager.
  • Supported Solaris, Veritas VM, Netbackup Disk Suite, and physically replaced hardware where needed.
  • Supported Sun, Veritas/Symantec, Hitachi and Netapp products in a Sun Microsytems and Veritas partner company.

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34. Software Applications

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Here's how Software Applications is used in Systems Support Engineer jobs:
  • Provided customer training of overall operation and specific software applications of coagulation analyzers, ensuring optimum laboratory operations while minimizing downtime.
  • Resolved computer related issues for sales representatives relating to hardware/software applications, printers, and network connectivity.
  • Played an instrumental role in developing support and installation documentation for numerous, industry-specific software applications.
  • Performed manual and automated tests on software applications and systems in preparation for deployment.
  • Installed Windows products and set up network workstations associated other software applications.
  • Maintained numerous software applications on the Mainframe (CA Product Suites, Back-up DASD Administrator, and Back-up Security Officer).
  • Provided systems support to 3 major Fannie Mae software applications utilized by 500 active users plus.
  • Assisted customers with the design, optimization, and troubleshooting of large, complex software applications.
  • Write manuals for the installation of customize software applications, SQL server and O/S server.
  • Provided analyses of transaction failures in order to identify issues within the software applications.
  • Installed and configured new hardware and Software applications.
  • Provided user support for all software applications.
  • Install and support various software applications.
  • Trained users in various software applications.
  • Provided support services and technical expertise to internal and external customers on a variety of ATM and financial related software applications.
  • Provide User Support for all the software applications(PfxEngagement, GosystemRS, Gofileroom, etc.)

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35. Voip

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low Demand
Here's how Voip is used in Systems Support Engineer jobs:
  • Design, installation, and servicing of simple router and POE switch configurations for hosted VoIP solutions.
  • Maintain local network comprised of Cisco switches, routers, VoIP devices, and more.
  • Assist with the administration and with installation of a Cisco VOIP Phone System.
  • Design, installation, and servicing of Hosted VoIP solutions.
  • Configure & maintain all VOIP phones using FreePBX.
  • Assist in the migration of TDM voice over to voice over IP (VOIP).
  • Managed and updated client information to E911 database for ILEC Implemented VOIP data to E911 database.
  • Installed 300 nodes VoIP from Digium and replaced all POTS lines with PRI based system.
  • Installed all new hardware, systems, and software for ShoreTel Voip networks.
  • Installed more than 25 Altigen Voice over IP (VOIP) telephone systems.
  • Assist users with VoIP Polycom phones, video conferencing, and WebEx meetings.
  • Handled walk up and ticket resolutions Maintained checkout log for laptop checkouts Maintained 4 Blackberry Devices with SmS and VoIP

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36. Novell

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low Demand
Here's how Novell is used in Systems Support Engineer jobs:
  • Provided third level support to field engineers installing Laboratory Information Systems specializing in Novell and Oracle database aspects of systems.
  • Worked both independently and in a team environment to troubleshoot and resolve Windows 9x/2000/XP, Novell and corporate WAN issues.
  • Maintain several NT and Novell file servers within the support group used in testing and troubleshooting client issues.
  • Provided high-level support of Novell's network while working in the Global Network Operations Center (GNOC).
  • Involved in implemented new office model which saved Novell $1.3 million dollars in field office costs.
  • Conducted backups and restores of Novell File Servers, incorporating BackupExec across four different locations.
  • Configured/Installed Novell 3x& 4.0 Client software and Network Adapters on PC's.
  • Coordinated hardware and software installation and upgrades under Windows Servers and Novell.
  • Implemented server upgrades and took the lead in the migration to Novell.
  • Implemented Novell Servers and Peer to Peer Networks.
  • Maintained 7 Novell 4.11, 4 NT 4.0 and 2 Domino Servers R5.
  • Performed Novell Netware system administration in a NDS environment.
  • Build, troubleshoot, execute quality control test cycles, and benchmark Windows NT, Novell, and UNIX servers.
  • Key member in a large, complex migration project from Novell Netware to Microsoft Windows 2000 Server.
  • Worked with DEC Open VMS 6.1, Novell Netware 3.12, Lotus CC: Mail, and Oracle SQL Server 7.
  • Provide Network rights for AS400, Citrix Winframe, and Novell 5.1 Users.
  • Administered and provided backup of Appleshare and Novell LAN's when necessary.
  • Performed software distribution using Symantec iCommand, ON Technology CCM, Novell ZENworks, and effectively administered these applications.

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37. System Administration

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low Demand
Here's how System Administration is used in Systems Support Engineer jobs:
  • Provide network and system administration to ensure a high level of availability and reliability along all integrated systems.
  • Provided advanced network/system administration & participate in strategic infrastructure planning.
  • Supported customer for all system administration and networking needs.
  • Provided system administration and support to network users.
  • Provided technical support for computer resources during the product life cycle, and system administration support for each use/mission application.
  • Provided phone support and remote system administration for the DGUX operating system, to customers and field support.
  • Imaged PC s and provided support to site-managed technical staff regarding system administration and usage.
  • Provided accounts and group creation, resource access control, system administration and standardization.
  • Provided system administration support for key clients on HPUX platform.
  • Provided system administration in a Windows 2000/2003 server - Exchange environment for over 100 users utilizing Dell Power Edge Servers.
  • Improved quality of 75 technicians work by system administration and network support for 2 field laboratories.
  • Provided system administration / network security for over 2,500 users, .
  • Provided system administration support for Windows 2000 and Metastorm eWork Web servers in production and development environments.

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38. Troubleshot

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low Demand
Here's how Troubleshot is used in Systems Support Engineer jobs:
  • Monitored, troubleshot and maintained environmental integrity, ensuring optimal system performance in an enterprise-level client/server production setting.
  • Tracked and proactively troubleshot client issues dealing with connectivity and data reliability minimizing customer complaints.
  • Administered and troubleshot networking complications for Windows 2003, 2000, XP, CentOS, Ubuntu, and Fedora.
  • Configured, Troubleshot and maintained Sun Network Storage Array, NIS and file servers.
  • Created, administrated, and troubleshot backups and backup schedules with Backup Exec.
  • Installed, configured, and troubleshot computer workstations for new and existing employees.
  • Replaced failed hardware, and troubleshot software issues for mission critical environments.
  • Install, and troubleshot hubs, switches, routers and UPS systems
  • Maintained and troubleshot core video and audio equipment throughout ESPN.
  • Worked through and troubleshot numerous deployment and integration issues.
  • Investigated and troubleshot the troubled sites.
  • Upgraded router IOS versions, configured interfaces for new circuits, backed up router configurations, and troubleshot routing problems.
  • Designed, monitored and troubleshot workflow process and HLR support plan to optimize process and ensure maximum customer satisfaction.
  • Installed, upgraded, supported and troubleshot Windows OS, authorized desktop applications hardware and peripheral equipment.
  • Performed failover Blackberry Enterprise Service 10 databases and troubleshot log alerts on BES servers.
  • Maintained and troubleshot all Vinten camera robotic systems and camera heads.
  • Provided support and troubleshot problems related to Clariion array Provided support in configuring power path and failover mode application.

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39. Mac

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low Demand
Here's how Mac is used in Systems Support Engineer jobs:
  • Participated in many DeltaV version upgrades including leading most recent version upgrade at pharmaceutical facility.
  • Designed, configured, operated, and maintained server clusters, virtual machines, network equipment, and video routing systems.
  • Managed computers by placing machine names in proper OU, joining computers to domain, and deleting machine names as needed.
  • Led machine reduction effort for Thin Films Area to demonstrate and validate the reduction of a copper electroplating machine.
  • Ensured connectivity to DOS, Windows, Mac, and Unix workstations, and various networked printers.
  • Escalate Machine Initiated alerts requests to Tier 2/3 Support and the proper hardware engineer groups.
  • Performed troubleshooting and repairs of printers, copiers, fax machines, and all-in-one units.
  • Provide Pro/Engineer and Pro/PDM support for a machine tool design department with fifty users.
  • Worked with R&D in the development of a Coordinate Measuring Machine.
  • Saved over $3 million per machine through programs implemented across three factories.
  • Administered system licenses and maintenance contracts for ten 7000 series VAX machines.
  • Conducted thorough survey of the site and machines for networking requirements.
  • Manage 300 Mac computers for the science department.
  • Manage the co-location of client machines.
  • Supported SL8500, SL500, SL3000, SL48, SL24 and Hitachi 99xx machines.
  • Installed and configured digital copiers on various OS platform: Win NT, Solaris, Macintosh, and AIX.
  • Support MAC users' onsite and remote office issues on daily basis.
  • Perform data recovery from dead machines using various methods including slaving and software utilities such as Ontrack and Winternals.
  • Deployed applications and maintained inventory of machines using SMS 2.0 and Novell Zenworks 2.0.
  • Administered and maintained hundreds of Virtual Machines under VMWare vCenter 5.1 console, ServiceNow User Adminstration, and Citrix Netscaler Gateway.

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40. IIS

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low Demand
Here's how IIS is used in Systems Support Engineer jobs:
  • Configure and administered Windows 2000 systems for Load Balancing (IIS, TPC/IP) and web stressing using distributed web servers.
  • Implement changes for the Wal-Mart application teams (and their vendors) to application servers and IIS web farms.
  • Installed and configured hardware and software on Compaq Servers with NT IIS 3.x and 4.x.
  • Configured multiple websites in IIS and installed Plugins to proxy requests to Application server.
  • Maintained and administered company's Web server running IIS on Windows NT.
  • Web administration, & management of Apache Tomcat and MS IIS.
  • Supported all Exchange/Outlook issues, IIS and Linux site hosting issues.
  • Installed and configured IIS to get web sites up and running.
  • Configured SQL and IIS for all deployed Windows 2008 servers.
  • Experienced in F5/BigIp for Clustering for IIS web servers.
  • Maintained scripts to ensure a secure IIS administration.
  • Net application support and integration with IIS.
  • Configured Multiple IP addresses for forward and dynamic routing Checking connections from IIS web servers and SQL servers and troubleshooting.
  • Configured clusters in IIS for high availability Checking connections from IIS web servers and SQL servers and troubleshooting.
  • Installed and configured .NET applications on IIS 6.0/7.5/8.0 Web server in Windows 2003/2008 R2/ 2012 Servers.
  • Installed and configured .NET applications on IIS 6.0 web server and 2003 server.
  • Installed Equifax certificates in IIS and configured security ports.
  • Provided support for IIS, SQL, asp, and .net frameworks.
  • Configured multiple ASP.NET websites in IIS 6.0 using Virtual IPs.Configured Authentication methods in IIS 6.0 to control access to the applications.
  • Co-ordinated and completed an IIS/SQL migration between datacenters with no unscheduled downtime to the end users.

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41. Computer System

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low Demand
Here's how Computer System is used in Systems Support Engineer jobs:
  • Perform back-up and data recovery operations on individual computer systems as required.
  • Configure and install computer systems for other Departments/organizations.
  • Provided technical assistance to computer system users on all levels of job titles, across all Sun Coast Resources locations.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Led the Network Infrastructure Committee in designing and planning of the computer systems for the future corporate office.
  • Provided technical assistance to computer system users on all levels of job titles, across 18 offices.
  • Provided support to the customer service center and the customer base for SMP computer system console.
  • Assumed the role of ensuring the availability and efficiency of the computer systems to users.
  • Oversee development, construction, maintenance, and expansion of an organization's computer systems.
  • Maintained a 97% customer satisfaction record for on-site and telephone computer system support.
  • Skilled in the specification, installation, and troubleshooting of Mac Computer systems.
  • Design, build & install computer systems for individual and business clients.
  • Maintain computer systems in compliance with policies, guidelines, and procedures.
  • Developed and implemented procedures for imaging (Ghost) computer systems.
  • Trained new customers on computer system software and hardware.
  • Skilled in the specification, installation, and troubleshooting of Mac Computer systems Provide technical support for audio visual systems.
  • Travelled to banks in various locations and assisted in changing out computer systems.
  • Configured and installed computer systems for AEF Sonel customers.
  • team as a computer system support desk engineer.
  • Implement backup technologies and manage backup environments with EMC Avamar Expert level knowledge of Macintosh computer systems.

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42. Level Support

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low Demand
Here's how Level Support is used in Systems Support Engineer jobs:
  • Job Responsibilities*Provided 1st level support*Resolved routine operational systems problems by troubleshooting.
  • Provided senior level support guidance to field engineers in troubleshooting Windows 2000/2003 OS issues, hardware failures, and application support.
  • Respond to calls and tickets from employees and provide all level support using technical knowledge, documented procedures and available tools.
  • Provided first level support to all components of the software development environment in compliance with procedures and service level targets.
  • Provided 1st and 2nd Tier level support to Hewlett Packard Customer Engineers regarding customers SAN's and backup environments.
  • Provide second level support in an environment comprised of Windows 2003; Windows 2003 Advanced Server and Professional.
  • Provide professional to premier level support for Microsoft Windows NT Server 3.51, 4.0, and Windows 2000.
  • Provided next level support to resolve failures that persist after normal trouble shooting procedures are not effective.
  • Served as team leader and third level support for the help desk and desktop support staff.
  • Identified issue prior to escalation to various product managers and transferred knowledge to lower level support.
  • Worked with field engineers on resolving complex network issues requiring second level support.
  • Conduct triage for issues requiring third-level support and follow tickets through to completion.
  • Provided Second level support for 130 users on all desktop/remote applications.
  • Provide Tier-3 level support to all domestic and international field engineers.
  • Second level support for regular customers and field engineers.
  • Communicate technical problems to second level support group.
  • Provided first and second level support to users.
  • Provide enterprise level support to fully managed and colocation customers.
  • Provide escalation level support, managed support resources, and was an architect for presales and professional services.
  • Full time systems administrator hired to provide enterprise level support to colocation, shared, and dedicated hosts.

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8 Level Support Jobs

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43. Lotus Notes

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low Demand
Here's how Lotus Notes is used in Systems Support Engineer jobs:
  • Administered/provided troubleshooting for Lotus Notes and MS Outlook.
  • Performed Lotus Notes administration and Desktop Support.
  • Supported Microsoft Windows NT/2000/XP/7 operating systems, the Microsoft Office Suite of applications, Lotus Notes and multiple Verizon software/mainframe applications.
  • Maintained and administered Executive Information System of the company, running Lotus Notes client on an Exchange/Windows NT platform.
  • Completed a short-range assignment for Siemens as member of the Lotus Notes Mail Migration desktop support team.
  • Coordinated the upgrade of all workstations and laptops from Lotus Notes R4 to Lotus Notes R5.
  • Assisted with maintenance and troubleshooting Lotus notes 5.0 to user accounts and database.
  • Migrated e-mails, contacts and archives from Lotus Notes to Microsoft Outlook.
  • Assisted in the transition from Lotus Notes to Microsoft Outlook 2003.
  • Utilized Lotus Notes and Genius Project Tracking Databases.
  • Install and configure of Lotus Notes workstation.
  • Project: Blackberry - Lotus Notes configuration
  • Supported Lotus Notes email and databases.
  • Provide Remote support through net meeting session Installation and configuring support for Lotus Notes 6.5, mail database archive.
  • Assisted in the migration of over 200 users from CCmail to Lotus Notes mail.
  • Designed and developed Lotus Notes database to update Web site with Technical Tips.

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44. Sharepoint

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low Demand
Here's how Sharepoint is used in Systems Support Engineer jobs:
  • Performed optimization, integration, installation, configuration, and maintenance tasks for existing SharePoint sites and applications.
  • Administered and supported accounts utilizing Active Directory, Windows SharePoint LAN/WAN, and Firewall Management software.
  • Created purchase orders within SharePoint for all hardware/software.
  • Designed and developed custom web-based user interfaces and collaboration sites using SharePoint 2010, ASP.NET, HTML and JavaScript.
  • Assisted in disaster recovery and support calls using remedy ticketing system and a SharePoint based bug tracking system.
  • Designed & developed FBI business work flows using SharePoint Designer 2010 and Visual Studio 2010.
  • Developed training materials, user manuals, and system documentation for FBI SharePoint sites.
  • Designed & developed custom web parts, applications and solutions for SharePoint 2010.
  • Oversee the SharePoint Server, user access and application deployment.
  • Designed and maintained SharePoint site used to track project.
  • Provided SharePoint related training for FBI employees.
  • Manage permissions for SharePoint pages daily.
  • Deployed and maintained SharePoint 2013 site.
  • Assisted in developing systems standards document repository on Sharepoint 2013.
  • Assist with IT related activities based on Windows server infrastructure, Exchange 2013, Sharepoint 2013 and SQL Server 2008.
  • Performed version upgrades on Backup Exec servers including upgrades from Sharepoint 2010 to 2013 farms.
  • Managed MS Sharepoint security access and MS Lync/OneDrive for Business support and security access request for all onsite and remote users.
  • Provided expert support on MS Exchange, the Navision accounting system, Citrix and Sharepoint.

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45. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Systems Support Engineer jobs:
  • Facilitated event management via troubleshooting ticketing system while adhering to proper escalation procedures ensuring timely problem resolution.
  • Supported systems through maintenance, modification and problem resolution to support ongoing delivery of services and/or operations.
  • Coordinated problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Provided problem resolution/troubleshooting support across all product disciplines, including legacy mainframes and mini-computers.
  • Improved process flows and problem resolution by tracking customer interactions and escalation.
  • Communicate directly with customers while investigating or providing problem resolution.
  • Provided 24x7 accurate and timely technical support and problem resolution.
  • Team leader for critical customer problem resolution.
  • Performed problem resolution and change management.
  • Offer remote support, while directly accessing systems for faults and instigating action plans for problem resolution or escalation.
  • Accomplished this by working closely with customer as well as Oracle product engineers for problem resolutions and bug fixes.
  • Performed system administration, network engineering, network problem resolution, network expansions, and upgrades.
  • Managed the switch vendor to get problems resolved relating to feature specifications and testing problem resolution.
  • Published more than one dozen Technical Tips to aid in problem resolution in the field.
  • Assist ANG field technicians in problem resolution as Tier III support specialist.
  • Managed open issues, prioritized problem resolution and worked problems with Engineers.
  • Advise user on appropriate action and provide problem resolution and follow-up.
  • Offtered considerable contributions to building operational processes and problem resolution knowledge base.
  • Provided level II support for Bay Networks Concentrators and networking hardware Developed procedures for troubleshooting and problem resolution.
  • Provided software patching for Solaris OS's ranging from SunOS4.x to Solaris 10 Mission critical crisis management and problem resolution.

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46. System Software

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low Demand
Here's how System Software is used in Systems Support Engineer jobs:
  • Researched and resolved complex system software problems efficiently and accurately adhering to internal standards and procedures, working with engineering.
  • Verified the production, test and development software configuration control environments for new system software installations and upgrades.
  • Work closely with corporate software development to isolate and fix operating system software problems.
  • Provide problem isolation and resolution, using system software and diagnostics and/or crash/dump analysis.
  • Provided problem isolation and resolution using diagnostic tools and system software.
  • Installed operating system software and applications on computers.
  • Installed and tested application and operating system software.
  • Investigated critical customers' system software technical problems.
  • Analyze information to determine, recommend, and plan installation of a new system software or modification of existing system software.
  • Provided second level support to service personnel in resolving difficult hardware, operating system software, and connectivity issues.
  • Provided technical expertise on weapon systems and Army Maintenance policies and procedures for System Software Engineers.
  • Assisted in the testing and debugging of new system software and hardware releases.
  • Developed shell scripts for installing and updating system software and application programs.
  • Worked at Bellsouth Regional Data Center Did problem isolation and resolution using diagnostic tools and system software.

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47. Sccm

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low Demand
Here's how Sccm is used in Systems Support Engineer jobs:
  • Deployed Software and Featured applications for Servers and Desktop Operating Systems through SCCM (Microsoft Center Configuration Manager).
  • Developed PowerShell scripts to capture logs and registry settings for broken SCCM clients to investigate problem issues.
  • Manage Microsoft Configuration Manager 2007 (SCCM) to push security patches and software to computers.
  • Created test labs for System Center Configuration Manager (SCCM) deployments in an Enterprise setting.
  • Automated Lite Touch Installation in standalone configurations Zero Touch Installation, SCCM for 1700 users.
  • Created custom reports utilizing the SCCM DB using custom SQL queries and SQL Reporting Services.
  • Developed process to patch and support nearly 15,000 clients using Software Updates Management in SCCM.
  • Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM.
  • Implemented massive Windows 7 OS deployments utilizing the deployment tools within SCCM 2007.
  • Perform system migrations using SCCM/SQL Server in junction with Server 2008 Administrative tools.
  • Maintained an internal tool for monitoring SCCM client health and fixing broken clients.
  • Provided infrastructure and design guidance for setting up and maintaining SCCM environments.
  • Delivered staff training for utilization of many features around SCCM and SMS.
  • Perform installation of standard software and Anti-virus through SCCM client.
  • Tested the applications by manual and SCCM installation process.
  • Monitored SCCM platform health and mitigated issues as needed.
  • Image computers using SCCM and Bare Metal procedures.
  • Deployed office 2013 using SCCM to end users.
  • Installed/configured/maintained UNIX Sun Solaris, Red Hat LINUX Network, XML SAN, SCCM, NAT, NAS Servers, multi-domains.

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48. SLA

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low Demand
Here's how SLA is used in Systems Support Engineer jobs:
  • Earned the responsibility of documenting service outages and reporting company SLA figures to management and customers.
  • Created interfaces which receive HL7 information from ADT Hospital feeds, translate the messages and send them to outside systems.
  • Tracked equipment faults and performance in order to verify that Service Level Agreements (SLA) is maintained.
  • Produce an outstanding average of over 85% citation rate and 95% SLA.
  • Worked as a SME and delivering the client requirements with in SLA.
  • Managed customer accounts and inventory from a home-based office in Long Island.
  • Slashed turnaround time on requests by 3 days.
  • Delivered product support services based on SLA.
  • Created and adhered to IT security policies and SLA's Responsible for maintaining and organizing inventory pool of desktops and laptops
  • experience 20 + years software hardware system translations billing issues and also Access Manager enhance networks all broad band equipment
  • Prime on MDC and ACD features and provided the translation necessary to support U.S Regional Engineers and Customers.
  • Compiled research and statistical reports for system engineers Database management of over 200 clients Translated Employee Handbook from English to Japanese
  • Document best practices and procedures and supervise SLA resolutions for 7-member Helpdesk Team.

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49. Ethernet

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low Demand
Here's how Ethernet is used in Systems Support Engineer jobs:
  • Provided project management for additional network topography/ Ethernet cabling.
  • Installed and maintained Ethernet and Token Ring network systems, cabling systems, backup solutions, and disaster recovery systems.
  • Performed network management and analysis in a real-time environment on Token Ring, Ethernet and FDDI networks.
  • CAT 5/6x Ethernet network cabling installation and termination in buildings, homes and network communications towers.
  • Configured NIS and NFS for inter workstation Ethernet connection and resource sharing.
  • Performed regular trouble-shooting of Ethernet, Wireless, and Fiber network connections.
  • Dial up, Fiber Optic and Ethernet Network Set Up and Troubleshooting.
  • Used Ethernet, V.35, RS-232 Cat-5, 10-BaseT and FDDI cabling.
  • Provided subject matter expertise and support for CESoP and ToP over Ethernet/IP/MPLS, IMA, TDM switching, and PLL products.
  • Installed and configured Sun Management Center 3.6 application to manage and monitor workstations and servers via Ethernet.
  • Installed and configured Sun Gigabit Ethernet interfaces, Qlogic 22xx HBA cards into Sunfire 3800/488/6800/E10K.
  • Support xSeries hardware including RAID controllers, Ethernet NICs, & Fibre Channel HBAs.

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50. Avaya

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low Demand
Here's how Avaya is used in Systems Support Engineer jobs:
  • Perform basic Avaya phone system management, including deploying phones, adding/changing voice mailboxes, and moving/adding extensions.
  • Created user accounts on the Avaya phone system as well as moved user's extensions when needed.
  • Provide trouble-shooting and assistance to inbound callers needing support with Avaya phone systems.
  • Managed and upgraded an Avaya Phone, Fax, & Conference systems.
  • Programmed Avaya/Cisco phones for users, and educated them of all functions.
  • Lead Technical Engineer on MasterCard Regional Office Avaya PBX installations globally.
  • Install and troubleshooting Avaya one-x Communicator for the respective users needed.
  • Manage and maintainace AVAYA Servers and gateways.
  • Network experience (CompTIA certified) Multiple Avaya certifications.
  • Maintain and provide enhancements with input to CTI and Genesys for telephony interfaces; ACD/PBX /Nortel/Siemens/ and Avaya switches.
  • Used GEDI, Avaya Site Administration, and Mutare to maintain phone extensions and voicemail.

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Systems Support Engineer Jobs

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20 Most Common Skills For A Systems Support Engineer

Hardware Issues

15.2%

Windows XP

15.2%

Technical Support

7.1%

Desktop

6.9%

Remote Access

5.6%

Active Directory

4.7%

Database

4.4%

Troubleshoot

4.4%

Backup

3.9%

PCS

3.9%

SQL

3.7%

Linux

3.4%

Unix

3.3%

Setup

3.1%

Vmware

2.9%

OS

2.5%

Laptops

2.5%

Routers

2.5%

Support Engineer

2.4%

LAN

2.4%
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Typical Skill-Sets Required For A Systems Support Engineer

Rank Skill
1 Hardware Issues 11.0%
2 Windows XP 11.0%
3 Technical Support 5.1%
4 Desktop 4.9%
5 Remote Access 4.1%
6 Active Directory 3.4%
7 Database 3.2%
8 Troubleshoot 3.2%
9 Backup 2.8%
10 PCS 2.8%
11 SQL 2.7%
12 Linux 2.4%
13 Unix 2.4%
14 Setup 2.3%
15 Vmware 2.1%
16 OS 1.8%
17 Laptops 1.8%
18 Routers 1.8%
19 Support Engineer 1.7%
20 LAN 1.7%
21 System Support 1.7%
22 Solaris 1.7%
23 VPN 1.6%
24 Network Printers 1.5%
25 Customer Service 1.3%
26 DNS 1.3%
27 Tcp/Ip 1.3%
28 SAN 1.3%
29 Citrix 1.1%
30 Recovery Procedures 1.0%
31 Internet 1.0%
32 User Accounts 0.9%
33 Veritas 0.9%
34 Software Applications 0.9%
35 Voip 0.9%
36 Novell 0.9%
37 System Administration 0.8%
38 Troubleshot 0.8%
39 Mac 0.7%
40 IIS 0.7%
41 Computer System 0.7%
42 Level Support 0.7%
43 Lotus Notes 0.6%
44 Sharepoint 0.6%
45 Problem Resolution 0.6%
46 System Software 0.5%
47 Sccm 0.5%
48 SLA 0.5%
49 Ethernet 0.5%
50 Avaya 0.5%
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50,679 Systems Support Engineer Jobs

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