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Job outlook for systems support engineers in the United States
Systems support engineer job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected systems support engineer job growth rate is 5% from 2018-2028.
About 18,200 new jobs for systems support engineers are projected over the next decade.
Systems support engineer salaries have increased 9% for systems support engineers in the last 5 years.
There are over 360,650 systems support engineers currently employed in the United States.
There are 182,434 active systems support engineer job openings in the US.
The average systems support engineer salary is $82,561.
Are systems support engineer jobs in demand?
Systems support engineer job and salary trends over time
Systems support engineer jobs over time
Systems support engineer job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 360,650 | 0.11% |
| 2020 | 415,097 | 0.12% |
| 2019 | 306,920 | 0.09% |
| 2018 | 469,721 | 0.14% |
| 2017 | 462,202 | 0.14% |
Average systems support engineer salary over time
Systems support engineer salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $82,561 | $39.69 | +3.4% |
| 2024 | $79,840 | $38.38 | +2.3% |
| 2023 | $78,033 | $37.52 | +1.2% |
| 2022 | $77,129 | $37.08 | +1.8% |
| 2021 | $75,798 | $36.44 | +2.4% |
Systems support engineer jobs by state
Most common states for systems support engineers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 740 | 107% |
| 2 | Virginia | 8,470,020 | 3,492 | 41% |
| 3 | Maryland | 6,052,177 | 2,438 | 40% |
| 4 | Colorado | 5,607,154 | 1,829 | 33% |
| 5 | South Dakota | 869,666 | 284 | 33% |
| 6 | New Mexico | 2,088,070 | 651 | 31% |
| 7 | Vermont | 623,657 | 169 | 27% |
| 8 | California | 39,536,653 | 10,150 | 26% |
| 9 | Massachusetts | 6,859,819 | 1,800 | 26% |
| 10 | New Hampshire | 1,342,795 | 355 | 26% |
| 11 | Delaware | 961,939 | 246 | 26% |
| 12 | Alaska | 739,795 | 189 | 26% |
| 13 | North Dakota | 755,393 | 188 | 25% |
| 14 | Missouri | 6,113,532 | 1,486 | 24% |
| 15 | Utah | 3,101,833 | 747 | 24% |
| 16 | Washington | 7,405,743 | 1,679 | 23% |
| 17 | Alabama | 4,874,747 | 1,099 | 23% |
| 18 | Michigan | 9,962,311 | 2,212 | 22% |
| 19 | Oregon | 4,142,776 | 923 | 22% |
| 20 | Rhode Island | 1,059,639 | 237 | 22% |
Most common cities for systems support engineers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Laurel | 5 | 19% | $80,983 |
| 2 | Annapolis | 5 | 13% | $81,149 |
| 3 | Frankfort | 2 | 7% | $65,095 |
| 4 | Juneau | 2 | 6% | $68,744 |
| 5 | Dover | 2 | 5% | $86,595 |
| 6 | Lansing | 3 | 3% | $79,840 |
| 7 | Hartford | 2 | 2% | $87,090 |
| 8 | Boston | 4 | 1% | $86,006 |
| 9 | Atlanta | 3 | 1% | $62,425 |
| 10 | Baton Rouge | 3 | 1% | $77,431 |
| 11 | Des Moines | 2 | 1% | $68,248 |
| 12 | Little Rock | 2 | 1% | $71,693 |
| 13 | Montgomery | 2 | 1% | $69,123 |
| 14 | Denver | 3 | 0% | $76,701 |
| 15 | Indianapolis | 2 | 0% | $73,131 |
| 16 | Phoenix | 2 | 0% | $81,400 |
| 17 | Sacramento | 2 | 0% | $106,080 |
Systems Support Engineer job outlook: Expert opinions
Our panel of systems support engineer experts
Hampton University
University of South Alabama
California State University - East Bay
Stevens Institute of Technology
University of Colorado at Colorado Springs
Massachusetts Maritime Academy
Worcester Polytechnic Institute
Northwood University
Fairfield University
University of West Florida
Albertus Magnus College
Wayne State University
California State University - Long Beach
University of Washington
Bakersfield College
Portland State University
University of Colorado at Colorado Springs
University of New Hampshire
What general advice would you give to a Systems Support Engineer?
Dr. Yohannes Bekele: By entering the computer engineering profession now, individuals can take advantage of the high skilled-power demand in the field, diverse career paths broadly classified under hardware and software sub-areas, lucrative salaries as compared to other fields, continuous learning opportunities, and the potential for entrepreneurship in changing ideas into startup businesses easily. It is a field that offers long-term growth prospects and the chance to contribute to the development of cutting-edge technologies.
What Systems Support Engineer skills would you recommend for someone trying to advance their career?
Dr. Yohannes Bekele: A computer engineer's daily tasks can be in the hardware or in the software areas. Some common responsibilities in hardware include designing and developing computer hardware components like processors, circuits and memory devices and creating prototypes and testing hardware products to ensure they meet specifications. In addition, analyzing test data and modifying hardware designs as needed is also the responsibility of a computer engineer. For software side, a computer engineer can do writing code and developing software especially focusing on the underlying hardware and interfacing with it such as kernel level programming and debugging existing software programs and ensuring systems run smoothly. Additionally, a computer engineer is responsible for designing and developing electrical systems and components required for computing systems and modification of electrical circuits based on function assessments. For someone entering the field as a junior or new computer engineer, typical daily activities may involve assisting senior engineers, writing code, testing products, attending training sessions focusing on the above mentioned concentration areas, and participating in meetings to learn about ongoing projects.
What will help Systems Support Engineers increase their earning potential?
Dr. Yohannes Bekele: In being a computer engineer, people like all the advantages in the field including attractive compensation packages and lucrative salaries, the intellectual satisfaction of solving complex problems, opportunities for continuous learning and innovation as technology rapidly evolves, ability to work on cutting-edge technologies and contribute to their development and the diverse career paths across hardware, software, embedded systems, and various industries. The main struggle most people have in becoming a computer engineer is its steep learning curve especially when it comes to hardware design and related areas. It takes years to become proficient in the field as compared to other fields such as software programming where a relatively shorter amount of time is enough to join the workforce. In addition, the ever evolving environment with constantly changing technologies, standards, and the need to keep learning new things makes it difficult to achieve the epitome in the field.
What general advice would you give to a Systems Support Engineer?
Sean Walker: Model Based Systems Engineering (MBSE) and Artificial Intelligence (AI) are going to be incredibly important in Systems Engineering over the next 3-5 years. MBSE has already become quintessential to the practice of Systems Engineering, which is why it has become a staple of our Master's and Doctoral programs. AI, of course, is changing almost every technical field and will be important to Systems Engineers as well. For Systems Engineers, the challenge will be understanding how and when to apply AI to solve systemic problems. Of course, both of these elements must be applied with an understanding of sociotechnical systems concerns. An engineer with the skills to apply MBSE and AI without losing sight of the humans in the system will be highly sought after.
What Systems Support Engineer skills would you recommend for someone trying to advance their career?
Sean Walker: To maximize your salary, it is really essential to learn the tools and methods associated with Systems Engineering while also maintaining a sense of creativity. Employers are not only looking for engineers with the ability to apply specific tools but also the ability to think creatively to solve complex systems problems. I often encourage my students to maintain their creative hobbies so that they don't lose those skills. But, more immediately, gaining a graduate education in Systems Engineering can help any engineer increase their earning potential.
What will help Systems Support Engineers increase their earning potential?
Sean Walker: I think the best advice for a new Systems Engineer, or really any engineer, is to be observant. One of the best things you can do when starting to apply the theoretical aspects that you've learned in school to your new career is to watch and listen to how experienced Systems Engineers practice in the field. This doesn't mean that you can't offer ideas or perspectives that are new, but that there will be challenges in your field that - due to the breadth of Systems Engineering - may not have been covered in your education.
Dr. Bobby Roohparvar Ph.D.
Professor of Computer Science and Computer EngineeringCalifornia State University - East Bay
Computer Systems Networking And Telecommunications
What general advice would you give to a Systems Support Engineer?
Dr. Bobby Roohparvar Ph.D.: *The anxiety of AI is likely to change the landscape of computer networking, is a real threat but in my opinion, it won't eliminate the need for human network engineers. The focus will likely shift towards more strategic tasks, complex problem-solving, and leveraging AI tools to improve network efficiency and security.*
*Here again, I will explain in more detail about the expectation and future of Comp. Network Eng.*
* 1. AI Augments, Not Replaces: While AI can automate some network tasks, like data analysis and basic troubleshooting, it won't replace the need for human network engineers. It will increase the productivity for sure; Complex problem-solving, strategic decision-making, and human judgment are still crucial in network management. AI will likely become a valuable tool that assists network engineers in their tasks, making them more efficient.*
*2. Growing Demand: Our reliance on technology and data is constantly increasing. Businesses and organizations need secure, reliable networks to function. This necessitates a skilled workforce to design, implement, maintain, and secure these networks. The demand for qualified network engineers is expected to grow in the coming years.*
*In our technology horizon, I can see the quantum internet coming and I can see the demand for network engineering accelerate.*
*3. Diverse Skillset: A strong foundation in computer networking equips you with a versatile skillset. You'll understand network protocols, security concepts, and troubleshooting methodologies. These skills are valuable across the IT field and can be applied to areas like cloud computing, data center operations, or even cybersecurity. Data Centers for AI are becoming a huge opportunity for Comp Network Eng.*
What general advice would you give to a Systems Support Engineer?
Anthony Barrese: Pursue opportunities to broaden your experience across systems engineering, development, integration and test, field sales support and professional services positions. Generalist experience becomes invaluable with career advancement. Running a team is much more feasible for leaders who understand the process behind the work their reports deliver.
What Systems Support Engineer skills would you recommend for someone trying to advance their career?
Anthony Barrese: There are many paths leading to increased salary potential. Rapidly developing a deep understanding of customer environments and needs can be one of those, but is often not sufficient on its own. Cultivating strong communication skills, building relationships across the business and distinguishing yourself as a leader will all position you for career advancement and the compensation increases that go along with that.
What will help Systems Support Engineers increase their earning potential?
Anthony Barrese: The ability to listen to the customer is the most critical skill. Deeply understanding the needs of the end user ensures business success. In addition, digital engineering environments and digital twin technology in particular, will become increasingly important. These tools enable gains in efficiency and promote enhanced quality.
Dr. Darshika Perera Ph.D.
Associate ProfessorUniversity of Colorado at Colorado Springs
Computer Engineering
What general advice would you give to a Systems Support Engineer?
Dr. Darshika Perera Ph.D.: One of my main advice for Computer Engineering students is that they should get hands-on experience as much as possible through various courses comprising labs and projects. In order to excel in this field, it is imperative for the students not only to learn the fundamentals but also to get hands-on experience. Also, as professors and educators, we are here to help students to get through their coursework and degree program successfully. Therefore, I would encourage students to have an open dialogue with their professors/instructors, and not to hesitate on approaching them with any concerns/problems encountered during the courses or degree program. My advice is not to get deterred by the years that you have to spend or some of the difficult courses that you have to take, instead consider this as a journey that you are taking to enhance your life and career.
What Systems Support Engineer skills would you recommend for someone trying to advance their career?
Jason Nichols PhD: Businesses need people to manage and secure their infrastructure, they need people that deeply and richly understand the mechanics of the systems that support them in their work, and they need people equipped to identify how to leverage these systems in transformative ways in order to create meaningful and sustainable value. All of this is underpinned by a rich understanding of the business, how it operates, and how its strategic objectives are intrinsically tied to the technology upon which it runs. Sharpen your skills in cloud computing and AI-relevant cloud services and platforms, in machine learning and AI, and in systems analysis and design. Explore design patterns relevant to the architecture of business technology systems and solutions. Become an expert at orchestrating technology and infrastructure to suit a given business need, objective, or strategy. These skills are timeless.
What will help Systems Support Engineers increase their earning potential?
Jason Nichols PhD: Build your experience base through internships and industry projects, and brag about these experiences when you interview. Collect professional certificates to compliment your degree. Security and cloud computing are excellent areas to pursue these in right now. AI and machine learning as well, of course. Build a structured skillset in problem solving and critical thinking, and demonstrate this skillset in your discussions with future employers. Map all of these efforts into a coherent story about yourself in your applications, and how they have shaped you to be a tech-savvy business problem solver, with a strong understanding of both the business and the technology. This foundation prepares you for so very many roles in our field, and businesses recognize and actively seek out this profile in their job candidates. Use the resources available to you. If you need additional time for more formal training, join a masters program. Join us for a masters program, actually. Our AI in Business masters program is launching this Fall, and is open for enrollment currently. Visit us here to learn more: https://wpcarey.asu.edu/masters-programs/ai-business
What general advice would you give to a Systems Support Engineer?
Mark Whalen P.E.: A system engineer designs, develops, and manages complex technical systems across a large variety of industries. This can include defining solutions to system-level problems, plus allocating requirements, technologies and team member tasking at a project level, as well as communicating complex ideas and systems to key stakeholders.
An entry-level system engineer will typically apply advanced mathematical techniques to solve system-level technical problems, as well as installing, testing, and troubleshooting complex operating systems
What Systems Support Engineer skills would you recommend for someone trying to advance their career?
Mark Whalen P.E.: Many system engineers enjoy working across all technologies at a higher organizational level, and interacting with all types of technologists to manage and implement complex technical systems.
Many system engineers can feel challenged by their lack of depth of understanding of particular technologies compared to technical specialists.
What will help Systems Support Engineers increase their earning potential?
Mark Whalen P.E.: There are many complex systems in existence or being developed that require knowledge and experience across many different technologies. Also, system engineering careers can often lead to managerial positions like becoming a project manager, operations manager or chief engineer.
What general advice would you give to a Systems Support Engineer?
Don Gelosh Ph.D.: Systems Engineering is a contact sport. As a systems engineer you are expected to be a leader.
Successful systems engineers are those who get out of their office and engage with other
engineers and technicians who work on complex systems. On any given day, systems engineers
could be working on a team, possibly leading that team, in one of the several phases of the
design and development effort. They may be working with stakeholders to determine their
requirements for the complex system or they may be working with validation test engineers to
determine if the complex system will satisfy the stakeholders needs.
While it would be expected that you are very knowledgeable in a few discipline areas, such as
electrical, mechanical or chemical engineering, you are not expected to be an expert in all
areas. However, you would be expected to know the experts in those fields and others and
how they should be involved in the overall development process. You would be expected to
understand the many processes of systems engineering and how each process contributes to
the success of the complex system.
You would also be expected to thoroughly understand any other systems and the operational
environment that will interface and interact with your system. As a systems engineer, you
would be expected to understand the big picture of the complex system.
What Systems Support Engineer skills would you recommend for someone trying to advance their career?
Don Gelosh Ph.D.: Being a systems engineer provides you with many opportunities to learn and grow. Systems engineers
have the opportunity to learn all they can about a specific engineering discipline field of choice (i.e.,
electrical, mechanical, chemical, power, etc.). Systems engineers are also expected to learn in general
what engineers and technicians in other disciplines do on a daily basis. Systems engineers should talk to
other systems engineers about their daily activities as much as possible. Systems engineers should learn
how to lead people and manage resources; they should learn how to both lead and serve on teams.
Systems engineers should prepare themselves through education, training, and experience for
opportunities to grow and take on new responsibilities.
One dislike may be the long hours in dealing with the challenges of developing complex systems.
However, if you enjoy this type of work, the rewards of leading and managing the creation of successful
systems will be worth the effort it takes.
What will help Systems Support Engineers increase their earning potential?
Don Gelosh Ph.D.: There is a great demand for those who can understand the big picture as well as knowing the
smallest detail in the development and delivery of complex systems. It is very important that
everyone involved in the engineering of complex systems works from the same requirements
and understands the intended operational environment. Systems engineers facilitate this
common understanding of the target system, interconnected systems and the operational
environment.
Today's advanced technology and systems that utilize that technology are increasingly
becoming more complex and more challenging to develop and deliver. This requires a different
type of engineer, one who has both in-depth technical knowledge and leadership skills.
Systems engineers who understand these requirements and can deliver successful complex
systems will always be in demand.
Laura Kier
Network Design and Administration InstructorWhat general advice would you give to a Systems Support Engineer?
Laura Kier: Students graduating from the Computer Network Design and Administration program will enter the job market with a solid foundation in networking technologies. Above that they should also be able to develop and demonstrate excellent communication and interpersonal skills. Networking has a strong emphasis on teamwork and being able to communicate well with customers, co-workers and teammates is vital. Attaining certifications in Cisco, Linux, Windows, and security will also help the student stand out within the industry (classes in the program help to learn the knowledge needed to attain certifications). Students should participate in any local or online communities and groups to enhance skills and knowledge and find networking opportunities.
What Systems Support Engineer skills would you recommend for someone trying to advance their career?
Laura Kier: Computer Networking is a dynamic field with a wide variety of opportunities in many different industries. Some skills that will be more important in general are skills in software defined networking and automation. Skills in the DevOps field will be necessary, as well as skills leveraging AI tools. Cybersecurity is always important and using AI tools to enhance security and monitoring is necessary.
What will help Systems Support Engineers increase their earning potential?
Laura Kier: Learn to present your skills well from the interview and into your career. Those communication skills count! Industry certifications like CCNA matter. They help you demonstrate a willingness to grow and learn beyond what was required for your degree. Be willing to take on new challenges with your new job and keep learning new skills. It is really important for graduates to understand that talented IT professionals can move up quickly in a company, but they often must start at the bottom to showcase their technical and soft skills. Because of that, they should not shy away from entry level jobs if there is potential for growth.
Professor David Sanford
Associate Professor an Department Chair (MIS, CS, CYB MGT, IS CYB)Northwood University
Computer And Information Sciences
What general advice would you give to a Systems Support Engineer?
Professor David Sanford: Workers like that they are challenged to solve problems and lead technological innovations.
They appreciate the diversity of projects
They enjoy the need for continuous improvement and education
Many see the global impact of their work.
They also desire and appreciate the need for versatile skills
A competitive salary is also an item that employees like
Workers dislike that the work can be stressful
Dealing with tight deadlines and/ or cybersecurity concerns.
This is a positive and a negative: The need to constantly stay up to date with technology can be a bit overwhelming for some.
There may be times of isolation, and
The unexpected system failures can be frustrating as they often require extra hours or the need to be on-call.
The multiple responsibilities and managing repetitive tasks are also issues workers point out in this field.
In short, the workplace offers exciting opportunities but comes with its fair share of pressures and challenges. Different people have different experiences based on their roles and personal preferences.
What Systems Support Engineer skills would you recommend for someone trying to advance their career?
Professor David Sanford: Here's some of what they may do on a typical day: Develop and install computer systems and programs to ensure they meet company needs. They all ensure that computers can talk to each other and the internet without interference. Some may set up Virtual walls and put locks in place to keep the bad guys out and ensure the company's information is secure. From a technical aspect, if something goes wrong, they jump in and fix it ASAP to get everything running smoothly. They are the go-to people when others in the company have computer problems. They are supported and taught how to use new technology. From a data perspective. some handle important information and make sure it is organized and accessible when needed. Many manage large tech projects and ensure efficiency within an organization through the integration or creation of new technology. Some perform managerial duties such as developing and maintaining guidelines and manuals so that everyone can learn how to use the system(s). In this field, employees are constantly learning about new tech and products to stay on top of their game. They analyze this new technology to determine if it could be used within their organization to increase efficiency or improve a business process. In all. for someone just starting out in this field, they can spend their days teaching, running small projects and helping the team. As they gain more experience, they will face bigger challenges and learn new things.
What will help Systems Support Engineers increase their earning potential?
Professor David Sanford: Going into information systems engineering is a smart choice for many reasons. The profession is in high demand worldwide, offering job security and competitive wages. Professionals in this field have versatile skills, allowing them to work with sophisticated technology and adapt to changing business needs. Continued technological advancement creates opportunities for innovation and problem-solving. Career paths cater to individual interests, including knowledge in areas such as cybersecurity and data analytics. In addition, the possibility of working remotely enhances the flexibility of work, making it attractive to those seeking a dynamic and stimulating career
What skills stand out on Systems Support Engineer resumes?
Dr. Harvey Hoffman: The United States Department of Labor, Bureau of Labor Statistics forecasts outstanding and lucrative career opportunities whether graduates specialize in computer engineering, which emphasizes computer design and development, or computer science, which focuses on computing theory, data analysis, cybersecurity, algorithms, and computer networks.
I could predict that the future trends lay solely in the technologies associated with artificial intelligence, robotics, cybersecurity, bioinformatics, embedded systems, and big data, but I would probably be incorrect. The engineering profession faces a whirlwind of technology and social change. It has been said that the half-life of an engineer is about five years, perhaps less. The key to survival is adaptation to a dynamic profession and world. Today's engineers must constantly be aware of technology's changing expectations and learn new skills and competencies.
Newly minted engineers must take ownership of their careers, whether mastering a new computer language or tool or becoming proficient in a totally different discipline. Engineers should consider improving their communication skills to improve interactions with their team, clients, and management. They need to clearly communicate complex ideas and technical project plans. Good writing, listening, and presentation skills are imperative. Today's workforce must take personal initiative to maintain their relevance.
The key to remaining highly employable, successful engineers is to constantly learn, upgrade skills, and constantly adapt to new situations.
Dr. Thomas Gilbar Ph.D.
Chair and LecturerUniversity of West Florida
Electrical and Computer Engineering
What skills will help Systems Support Engineers earn the most?
Dr. Thomas Gilbar Ph.D.: Selling yourself is absolutely vital. Technical skills are certainly critical to success as a computer engineer, but the employers we work with are also looking for students who are a good "fit" with their organization. Fit differs by organization, so do your research, so you know what they do and what they're looking for before submitting that resume/cover letter and going into an interview. Show that you don't just want any job, but you want this job and what you can bring to their organization and its goals. Most often, your fit will be determined by showcasing soft skills like communication, leadership, critical thinking, professionalism, teamwork, and other related skills. UWF's Office of Career Development & Community Engagement has developed the Argo2Pro Career Readiness Program, which is designed to provide students with vital career readiness skills and assist them in providing evidence to employers that they are both academically prepared and career-ready. Take advantage of these types of programs. They, like most other Universities, also offer mock interviews, resume reviews and even help students review job offers.
What skills stand out on Systems Support Engineer resumes?
Dr. Thomas Gilbar Ph.D.: Resumes can be tricky things. You want to introduce yourself without overloading the reviewer. Note that this doesn't mean just listing technical skills. I heard from one of our alumni that grammar and misspellings will land a resume into the discard pile almost immediately. I can't emphasize how important it is to proofread resumes and cover letters before submitting them. Keep it neat and easy to follow. It is their first (and possibly only) impression of you, so make it good.
Aside from that, anything that emphasizes your leadership, teamwork, and problem-solving skills is always a plus. Any examples of seeing a project from beginning to end (including budgeting, planning, and design) are good. From a technical standpoint, being up to date on hot programming languages is pretty much required. Knowledge and comfort with a variety of operating systems are also important. Since we are talking about Computer Engineers and not Computer Scientists, make sure to emphasize hardware/software integration skills. Any experience you have with microcontroller design and applications is a huge plus, and don't leave out knowledge of PLD/FPGA design, programming, and testing.
David Garaventa
Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CISAlbertus Magnus College
Business Administration and Management Department
What skills stand out on Systems Support Engineer resumes?
David Garaventa: The skills/attributes required across a variety of jobs in the IT fields.
What soft skills should all Systems Support Engineers possess?
David Garaventa: Communication and collaboration skills are critical. Particularly now that many employees are working remotely, it has become more difficult - yet more important than ever - to have IT teams that work effectively together, even when they are not in the same room together. But this is not unique to the IT realm. Whether via remote meetings or through effective written communications, it is no longer enough to simply have "technical skills." Technical skills can be taught to employees more easily than developing employee's soft skills, so when an employee approaches their job with a strong set of communication skills and strong analytic reading and writing abilities, they can often make themselves stand out to employers. The employers will recognize that they have the attributes to be an asset to the team and can then invest in helping them develop any technical areas where they may be lacking.
This is not to say that technical skills don't matter, because they do, especially in the IT field. But suppose an employee brings a strong set of soft skills to an IT team (e.g., collaboration, communication, critical thinking, etc.). In that case, they probably also can learn more technical skills as part of their job function. I once had a colleague say to me that when she is hiring, she has found that technical skill is all over the place...but it's the soft skills that are harder to find. Lastly, having the ability - and a desire - to be continually learning is essential. Technology is not static, and businesses are not static, so thinking critically in different settings across various technology platforms is very important. The tools your department uses today may not be the tools they are using tomorrow, so being fluid, adaptable, and constantly learning is the name of the game.
What hard/technical skills are most important for Systems Support Engineers?
David Garaventa: The technical skills that are required are broad and tend to be business and/or industry-specific. If you are working in healthcare IT, the patient management platforms you use could be different from the client database used by a bank's IT team, for example. So, on the one hand, the recommendation would be to determine what platforms are most commonly used in your industry area and spend time mastering those platforms. On the other hand, most industries tend to have specific tools that are most commonly used, and spending time mastering those is important.
Going deeper into the subject, technical skills around project management, cloud infrastructure, security, and end-user support bridge across all industries. Having knowledge and skills in these areas will serve IT professionals well, no matter what field or industry they end up in. Again, it is challenging to recommend specific technical skills because the field of IT is so broad.
What skills will help Systems Support Engineers earn the most?
David Garaventa: Here is where I can be a little more specific, but mostly in terms of certifications. Certifications and micro-credentials indicate two things to an employer: First, you must have an established, verified set of knowledge and skills that you bring to the table. If it is an industry-respected certification, it brings a lot of credibility regarding your knowledge and skills around a specific platform or application. The second thing that certifications and micro-credentials demonstrate to an employer is that you are willing to continue to grow and develop your skills in your field. Technology is progressing so rapidly that the things you knew last year may no longer be relevant today. And as a result, having the ability and desire to continue learning, adapting, and attaining certifications is a great way to show your ongoing commitment to your profession.
Dr. Nabil Sarhan Ph.D.
Associate ProfessorWayne State University
Department of Electrical & Computer Engineering
What will help Systems Support Engineers increase their earning potential?
Dr. Nabil Sarhan Ph.D.: The graduates can increase their earning potential by obtaining master's degrees or certificates based on the current market needs. These qualifications are expected to become increasingly more important because of the rising competition in the marketplace.
What Systems Support Engineer skills would you recommend for someone trying to advance their career?
Dr. Lesley Farmer: Internships are probably the best option, even if unpaid. Some institutions provide career placement services, and grads could contact their instructors about possible options. Companies, professional associations, and non-profits also advertise internships.
What are the biggest trends we'll see in the Systems Support Engineer job market given the pandemic?
Dr. Lesley Farmer: Many employees have trouble pivoting to online work so in the short term, tech support and instructional design jobs are in high demand. Data privacy and security are also hot topics and need ed tech expertise. Tech maintenance, including cloud services and networks, continue to be needed, rather like car maintenance. Thinking forward, software development is another area of need, particularly with more online-based education. If grads have data analytics expertise, they can find jobs on data management and learning analytics.
Disabilities continue to be an issue, particularly in terms of equity, so jobs dealing with assistive technology and other ed tech supports are possible. Finally, grads should broaden their concept of educational settings; informal education is more important than ever: in business/HR, libraries and museums, recreational and youth-serving clubs, mass media, government and non-profit agencies. All of these entities are involved in training, outreach, PR, and public awareness/education. Be creative and persistent.
What general advice would you give to a Systems Support Engineer?
Dr. Lesley Farmer: Get to know the site before interviewing, and remember that even interviews are an opportunity to practice communication skills-and to see if there's a good match between you and the site. Once hired, learn about the organizational culture and develop trustful relationships. Make one memorable contribution the first month, but focus on becoming an expert before changing others. In addition, join a local and national professional association to keep current and network.
Will there be an enduring impact of the coronavirus pandemic on Systems Support Engineers?
Les Atlas: Most certainly an impact, a very strong impact. The best lesson for us is from the 1919 Spanish Flu pandemic. That strain of flu still circulates as a seasonal virus. Over 100 years laters, it is now considered a Phase 6 pandemic by the World Health Organization. While it is reduced due to current social distancing and mask wearing, the 1919 Spanish Flu virus still causes community-level outbreaks in multiple parts of the globe. Societal changes from this event of over 100 years ago are still with us.
In fact, they changed society. As is well-documented, after a high level of immunity was reached in the 1920's, the resulting labor shortage enabled workers to demand better living and working conditions, as well as better wages and public health care. As just one example of the societal changes due to the 1919 pandemic, the drop in the male labor force empowered male workers, and also changed the gender composition.
The aftermath of the 1919 pandemic was the start of women joining the labour force. In the United States, the proportion of women in the labour force rose from 18 per cent in 1900 to almost 21 per cent in 1920. In that same year, with the ratification of the 19th Amendment of the Constitution, the Congress of the United States guaranteed all American women the right to vote.
The current COVID-19 pandemic will certainly change the way we live, be it our mobility or the kinds of career options people have. After our current year-long experience in remote learning and work, will we go back to the inefficiencies of going to our office every work day? Or will remote work be acceptable, where one's residence will not be dependent upon the locations of employment. Will we avoid future hotspots of infection, choosing to instead reside and travel in areas where infection is decreasing? Will we prefer to travel on aircraft which are certified to be virus-free and frequent restaurants which are documented to be safer? Future marketing will likely make a sharp turn in this direction.
What type of skills will young Systems Support Engineers need?
Les Atlas: With an expected increase in mobility, companies will have a larger pool of employees to search over and interview. Potentially orders of magnitude more. Searches for employees need not be regional. Thus, if a specific specialization is needed, the pool of applicants, which will likely come from a search over a large region, state-wide or larger, or even international.
Thus specializations will become more important, both in terms of depth and fit to the needs of an employer. Advanced graduate degrees will become more necessary. It seems very likely that filed which help understand data for epidemiology and disease forecasting and geographical hotspots will continue to be especially pertinent.
What experience really stands out on Systems Support Engineer resumes?
Les Atlas: The most obvious experience, in terms of being timely, is work with the science and data interpretation from the current pandemic. Epidemiology and statistics, computer science, and data science for data from the COVID-19 epidemic and similar public health data will remain on the forefront. In the many other areas of technology, having up to date skills, with advanced degrees, combined with the ability to work anywhere in the world, not by traveling, but instead remotely, will likely fit most future positions.
What are the biggest trends we'll see in the Systems Support Engineer job market given the pandemic?
Maryam Farahani: In my opinion, technology will play a much bigger role in our day-to-day life compared to the pre-pandemic world. Artificial intelligence and robotics will have a boost in employment numbers. Companies like Amazon, Walmart, Targets and etc, will need more IT and technology specialists to meet their customer's need for online shopping and supplying/delivering products to their customers. Jobs like programmers, data analysts, and technology support positions will have a rise in response to the change in the market due to pandemic.
For so many of the jobs, the need for a physical office is under question now, many employees are working from home and managing/coordinating their projects virtually. This will change the job market forever and job seekers need to learn new skills to adjust to this change.
Right now, healthcare-related job opportunities are growing in response to the rising need. In addition to doctors and nurses, there will be needs for management roles, accountants, technology supports, and lab technicians in health care industry.
What Systems Support Engineer skills would you recommend for someone trying to advance their career?
Maryam Farahani: The best approach is researching skills and technologies required in their field of education or their field of work. Specially if there are simulation software/skills presented in their schools (related to their field of work/study), they should not miss the opportunity to learn them. These type of trainings are much less expensive in school and help them to standout in the pool of candidates in current competitive job market. Plus the hiring companies will save time/money for training the trained candidates, and it gives the trained candidates higher chance of employment.
What general advice would you give to a Systems Support Engineer?
Maryam Farahani: Thinking about the fields they want to experience or try. And to be intentional about their job search. The best advice is learning as much as they can about what company offers. Visualizing themselves in the next 5 years as a starting point. Do they want to travel a lot, or be in management positions? Do they want to be subject matter expert, or a hands-on engineer or technologist? Their goal may change as they progress in their career but having one makes a big difference in their career choices and keeping them on track.
Dr. Wayne Wakeland Ph.D.
Professor and Systems Science Program ChairPortland State University
Systems science program
What are the biggest trends we'll see in the Systems Support Engineer job market given the pandemic?
Dr. Wayne Wakeland Ph.D.: Obviously, there is and will continue to be increased receptivity to (and necessity of) working remotely. This is likely to benefit some job seekers. On the other hand, the weakened economy, which may take years to recover, means that less jobs are/will be available, and, therefore, the competition for attractive jobs will be intense.
What Systems Support Engineer skills would you recommend for someone trying to advance their career?
Dr. Wayne Wakeland Ph.D.: For analyst positions, I think that employers want to hire people with strong data analysis skills, which, of course, includes statistics, but also big data, machine learning (algorithms), computer-based modeling, and programming. And, in addition to these apparently rather specialized skills, there is growing recognition that a talent for thinking, communicating, and problem-solving in a very general sense, and being able to cope with/address complexity, is also quite important.
What general advice would you give to a Systems Support Engineer?
Dr. Wayne Wakeland Ph.D.: Develop a thoughtful combination of technical skills/expertise and qualitative resources/assets/prowess. Purely technical savvy can go a long way, but it is not enough. Employers are eager to hire well-rounded, easy to work with employees and leaders who can go deeper technically as required.
Dr. T.S. Kalkur
Department ChairUniversity of Colorado at Colorado Springs
Electrical and Computer Engineering Department
Will there be an enduring impact of the coronavirus pandemic on Systems Support Engineers?
Dr. T.S. Kalkur: Yes, students complained that, while they are earning an online degree, they aren't learning as much.
What experience really stands out on Systems Support Engineer resumes?
Dr. T.S. Kalkur: Internship experience and tools used in design.
What type of skills will young Systems Support Engineers need?
Dr. T.S. Kalkur: They should be have the fundamentals down: good computer skills, knowledge of software tools used in design, good communication skills. They should also have a team spirit and internship experience before graduation.
Marc Lessard
ProfessorUniversity of New Hampshire
Physics and Astronomy Department and Space Science Center
Will there be an enduring impact of the coronavirus pandemic on Systems Support Engineers?
Marc Lessard: I think there might be a lag in some fields, but the need for good engineers in today's world will remain strong. Certainly, I would expect no long-term concerns. The world will always need new technology!
This is especially true for engineering-physics graduates, who are often trained to provide more of a "systems" perspective in their problem-solving strategies. Being able to see the "big picture", to understand what challenges need to be addressed and how to solve them, is a fundamentally important skill.
What type of skills will young Systems Support Engineers need?
Marc Lessard: This is a very good and important question. Graduates who can address complex problems in creative ways will be the most successful. This might sound obvious, but there seems to be a trend developing where younger engineers tend to want to follow written procedures or instructions for solving problems.
What is more valuable, of course, is being able to use a broad-based background to provide new and creative solutions, or at least to suggest new ideas and engage in discussions to further develop those ideas. The cliche of "thinking outside the box" will always be important.
What experience really stands out on Systems Support Engineer resumes?
Marc Lessard: Students who have been significantly involved in research projects have a distinct advantage over those who haven't. Those who began such work (which is typically paid) as sophomores or juniors often will have played a significant role in these real-world research efforts, which can be very different than what might be tackled as part of a capstone project.
Written and oral presentation skills are also essential!