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What is a systems support and how to become one
The duties of systems support include performing technical configurations, resolving system applications and network issues, and upgrading systems infrastructure. They conduct regular maintenance and diagnostic tests on the computer applications to ensure their performance optimally. They ensure it is efficient to support business operations and avoid delays in deliverables. Additionally, they help in improving existing networks based on business needs and specifications. Asides from that, they keep reports of resolutions for reference to prevent similar occurrences.
For this position, you need to have at least an associate's degree or a bachelor's degree in computer science, information technology, or a related discipline. You will be working with computer operating systems and hardware. You must possess time management, communication, computer, and problem-solving skills. Also, you must be physically fit. Systems support earns an average gross salary of $59,774 or $28.74 per hour. This varies from $42,000 to $84,000.
What general advice would you give to a systems support?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $64,031
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 12.78%
Black or African American 11.09%
Hispanic or Latino 16.05%
Unknown 5.37%
White 54.31%
Genderfemale 23.69%
male 76.31%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Systems support career paths
Key steps to become a systems support
Explore systems support education requirements
Start to develop specific systems support skills
Skills Percentages Customer Service 15.26% Troubleshoot 10.09% Technical Support 8.16% PC 5.94% Desktop Support 4.18% Complete relevant systems support training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New systems supports learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a systems support based on U.S. Bureau of Labor Statistics data and data from real systems support resumes.Research systems support duties and responsibilities
- Manage the configuration and performance management of all PC systems and telecommunications.
- Perform server OS installs and hardware configurations running SBS2003/SBS2008 , 2K8, & Linux.
- Maintain backups of all Linux servers with DLT drives.
- Experience administering Redhat, RHEL, CentOS, and Debian versions of Linux.
Prepare your systems support resume
When your background is strong enough, you can start writing your systems support resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a systems support resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable systems support resume templates
Build a professional systems support resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your systems support resume.
Apply for systems support jobs
Now it's time to start searching for a systems support job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first systems support job
Are you a systems support?
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Average systems support salary
The average systems support salary in the United States is $64,031 per year or $31 per hour. Systems support salaries range between $45,000 and $89,000 per year.
What am I worth?
How do systems supports rate their job?
Systems support reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
There was nothing to like. Everyone was polite an hard workers
Working with The people
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
