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Become A Systems Support

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Working As A Systems Support

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $80,416

    Average Salary

What Does A Systems Support Do At Hallmark Total Tech

* _
* Technically support proprietary CAD/CAM software via phone and on site when needed.
* Consult with customers about software system design and maintenance.
* Troubleshoot software related problems.
* Accurately report technical conditions and information from the customer.
* Communicate with engineers, programmers and others to obtain information on project limitations and capabilities, performance requirements and interfaces
* Perform required work with minimal supervision.
* Travel up to 20%, including overnight travel. (Primarily North America, with some international travel.)
*

What Does A Systems Support Do At Cybercoders

* Manage Active Directory, Windows Server and Exchange Server
* Manage Shoretel system
* Manage Cisco IOS and Meraki
* Manage with VMware Enterprise
* Manage SQL Server
* Familiar with Teamviewer
* Assist in remote support of European IT Operations
* Receive users requests from call tickets or emergency call the internal help desk line
* Manage and maintain desktops/workstations throughout office
* Verify issue and resolution with users as necessary
* Update the ticket on how the issue was resolved
* Assist in troubleshooting future problems
* Respond to urgent issues via phone or in person as needed
* Organize and keep documents and records
* Communicate on a daily basis in person, via phone, e-mail and other forms of communication with both internal and external resources
* What You Need for this Position

What Does A Systems Support Do At Dai

* Provide overall leadership, management and technical direction of the entire program to ensure an integrated vision and successful achievement of Seed Systems program objectives
* Serve as principal liaison with the U
* S. and national governments, multi-lateral and bi-lateral donors, seed industry organizations, farmer organizations, NGOs and CSOs on technical implementation activities and program communications
* Oversee the participatory planning process to produce a strategic work plan for project deliverables; lead development of work plans for project activities
* Mobilize and manage technical resources to facilitate the strengthening of seed systems in Asia, Africa, and Latin America in countries prioritized by USAID
* Facilitate the development of human and institutional capacities at regional and national States levels for implementing sustainable seed systems
* Oversee all financial and administrative matters of the contract
* Represent the Seed Systems Support Program, USAID, and the DAI partners at public conferences, forums and events
* Manage, lead, and oversee all expatriate/third-country national, cooperating country national, and regional staff and sub-awardees in achieving project results

What Does A Systems Support Do At Schlumberger

* The candidate may work on any of the following:
* Web environment support
* WCMS development, management and support
* Management and optimization of systems to ensure integrity and performance
* Optimization of applications for maximum speed and scalability
* Implementation of security and data protection best practices
* Participation in after hours support of all SLB websites and properties, working in rotation with other Digital Marketing IT staff

What Does A Systems Support Do At Caci International

* Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved.
* Effectively manages time to respond to service calls in a timely fashion.
* Completes intermediate installations and perform system test procedures.
* Troubleshoots and resolves issues that cannot be solved remotely.
* Performs smaller scale (move, adds, or changes of client's) equipment as needed.
* Prepares for on-site installations by reviewing site requirements.
* Obtains software and reviews relevant documentation prior to visiting customer sites
* Stages the installation and upgrades in a lab environment prior to the site visit when necessary
* Performs implementation of software and hardware solutions; integrating with the customer's network and equipment.
* Troubleshoot sand resolves technical issues as they occur.
* Provides basic system administration training to technical users

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How To Become A Systems Support

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Systems Support jobs

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Systems Support Career Paths

Systems Support
Systems Engineer Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Information Technology Manager Senior Manager Director Of Information
Chief Technology Officer
11 Yearsyrs
Field Service Technician Network Administrator Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Network Engineer Network Administrator Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Business Analyst Senior Manager Director Of Information
Director, Technical Operations
11 Yearsyrs
Information Technology Consultant Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Network Engineer Senior Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Information Technology Specialist Systems Engineer Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Program Manager Marketing Manager
Senior Product Manager
9 Yearsyrs
Systems Engineer Systems Administrator Software Engineer
Senior Software Engineer
6 Yearsyrs
Network Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Field Service Technician Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Systems Support Demographics

Gender

  • Male

    72.0%
  • Female

    25.7%
  • Unknown

    2.3%

Ethnicity

  • White

    75.9%
  • Asian

    10.4%
  • Hispanic or Latino

    10.2%
  • Unknown

    2.7%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    35.8%
  • French

    10.5%
  • Chinese

    8.4%
  • Mandarin

    5.3%
  • Russian

    5.3%
  • Portuguese

    4.2%
  • German

    4.2%
  • Arabic

    4.2%
  • Vietnamese

    3.2%
  • Polish

    3.2%
  • Korean

    2.1%
  • Hebrew

    2.1%
  • Carrier

    2.1%
  • Italian

    2.1%
  • Japanese

    2.1%
  • Hmong

    1.1%
  • Hindi

    1.1%
  • Dutch

    1.1%
  • Danish

    1.1%
  • Bulgarian

    1.1%
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Systems Support

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Systems Support Education

Systems Support

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Real Systems Support Salaries

Job Title Company Location Start Date Salary
Tech & UX Developer Pappas Group LLC Arlington, VA Sep 26, 2016 $184,000
Software Engineer III, Ecommerce Systems Support Wal-Mart Associates, Inc. Sunnyvale, CA Oct 24, 2016 $145,350
Associate, Systems Support Nomura America Services, LLC New York, NY Mar 05, 2016 $131,000
IT Systems Support The Guardian Life Insurance Company of America Bethlehem, PA Jan 02, 2016 $127,504 -
$140,000
Systems Support Expert CGI Technologies and Solutions Inc. Fairfax, VA Feb 05, 2016 $127,379
Systems Support Expert CGI Technologies and Solutions Inc. Fairfax, VA Mar 16, 2016 $127,379
Consultant Support Systems HSBC Bank USA, N.A. Depew, NY Mar 11, 2015 $123,739
Manager 1, IM Systems & Support Sears Holdings Management Corporation Hoffman Estates, IL May 19, 2015 $121,000
Computer Specialist/System Support and Development Accenture LLP Dublin, CA Aug 05, 2014 $118,500
Computer Specialist/System Support and Developme Accenture LLP San Jose, CA Aug 30, 2013 $117,200
Computer Specialist/System Support and Development Accenture LLP Arlington, VA Nov 12, 2013 $113,500
Developer, Decision Support Systems The Men's Wearhouse, Inc. Houston, TX Jan 26, 2015 $113,000
Software Engineer III-Ecommerce Systems Support Wal-Mart Associates, Inc. Brisbane, CA Sep 29, 2014 $112,000
Senior Associate-Systems Support Zoetis Inc. Florham Park, NJ Oct 17, 2016 $111,488
Computer Specialist/System Support and Development Administ Accenture LLP San Diego, CA Aug 28, 2015 $76,700
Computer Specialist/System Support and Developme Accenture LLP Tampa, FL Aug 18, 2013 $76,700
Computer Specialist/System Support and Development Accenture LLP Collegeville, PA Aug 04, 2014 $76,600
Computer Specialist/System Support and Development Accenture LLP New Providence, NJ Sep 12, 2014 $76,600
Computer Specialist/System Support and Development Accenture LLP Bloomington, IL Oct 02, 2013 $76,600
Systems Support Expert CGI Technologies and Solutions Inc. Sterling, VA Jul 09, 2016 $76,502 -
$97,700
Computer Specialist/System Support and Development Accenture LLP Bethesda, MD Aug 11, 2014 $76,500
Computer Specialist/System Support and Developme Accenture LLP Princeton, NJ Aug 18, 2013 $76,500
Computer Specialist/System Support and Development Accenture LLP Braintree Town, MA Aug 21, 2014 $69,800
Computer Specialist/System Support and Development Accenture LLP Voorhees, NJ Sep 02, 2014 $69,800
Computer Specialist/System Support and Development Accenture LLP Long Beach, CA Aug 08, 2013 $69,700
Computer Specialist/System Support and Development Accenture LLP Norwalk, CA Jun 26, 2014 $69,700
Computer Specialist/System Support and Developme Accenture LLP Burbank, CA Jul 14, 2014 $69,700
Computer Specialist/System Support and Development Accenture LLP Los Angeles, CA Jul 14, 2014 $69,700
Computer Specialist/System Support and Development Accenture LLP Norwalk, CA Aug 16, 2013 $69,700
Computer Specialist/System Support and Developme Accenture LLP El Segundo, CA Aug 03, 2014 $69,700

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Top Skills for A Systems Support

HardwareIssuesDesktopSupportCustomerServicePCRemoteAccessProceduresDatabaseTroubleshootActiveDirectoryNetworkPrintersTechnicalSupportSetupLaptopsSQLServerWebWindowsXPSystemSupportUnixVPNLan/Wan

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Top Systems Support Skills

  1. Hardware Issues
  2. Desktop Support
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Identified, analyzed and fixed servers, operating systems, network configurations, software applications and hardware issues.
  • Provided hands on desktop support for Butler Snow employees in the Memphis office.
  • Collaborated with Client Services Help Desk Management in planning process improvement strategies to implement customer service training for Help Desk associates.
  • Support and assisted the IT department with PC set up and maintenance for all clinic sites.
  • Train customers and staff on basic use of hardware, software and remote access.

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Q&A - Salaries for Computer Jobs [How much $$$ can you make?]

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