Systems support job description

• Provides dedicated customer service for digital signs and associated hardware, client computer software and for the 78 ABW/SC, Robins AFB, GA.
• Functions as the center expert for the administration and support for a system consisting of 275 +/- 5% digital signage devices distributed across Robins AFB and Robins North and are used by approximately 10,000 users.
• Supports the government with installation, administration and support of digital signs workstations/computers, system security/boundary protection, and automated remote digital sign management.
• Responsible for the Automated Data Processing Equipment (ADPE) custodian management of assigned computers and hardware associated with Digital Sign systems.

Additional Eligibility Qualifications:

• Capability to read, write, speak, and understand English.
• Possess and maintain a valid driver’s license.
• Possess and maintain all required training and certifications.
• US Citizen

Other Duties:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization/Security Clearance:

• Favorable National Agency Check with Inquiries (NACI) kept throughout the entirety of the contract.
• T3 Background Investigation

Supervisory Responsibility: None

Work Environment:

This opportunity is based on Warner Robins AFB, Warner Robins, GA. Normal hours for conducting business between the hours of 0800 to 1700, with personnel schedules staggered to allow for classroom availability between the hours of 0700 to 1800

Monday thru Friday except Federal Holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Shift work may be required. Anticipated shift schedule is as follows:

Day Shift: 0800-1700

Swing Shift: 1530-0030

Midnight Shift: 2300-0800

In the event personnel assigned to this contract are required for early/late/weekend school retraining of students or needed for classroom observation the anticipated hours are:

Alternate Day Shift: 0630-1030 and 1500-1900

Alternate Swing Shift: 1300-1700 and 1900-2300

Alternate Midnight Shift: 2100-0100 and 0300-0700

Weekend Shift: 0830-1330 on Saturdays, with five (5) hours shifted from weekday work

These operating hours and days may vary based on the requirements of the agency. Personnel work schedules may be “flexed” to meet the training needs of the Cyber School for weekend and extended duty periods during regular training and exercises, while still adhering to the standard five-day work week. Overtime will not be authorized.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, but only after full disclosure by the applicant.

• Position generally requires light work with occasional lifting of up to (30) pounds or more, carrying supplies, equipment.
• The job requires varying amounts of sitting, standing, and walking.
• This position requires the ability to sit or stand for extended periods of time.
• The ability to communicate clearly with an excellent comprehension of the English language is essential.
• Work is generally performed in an indoor setting.

Physical demands are representative of those that must be met by an employee to successfully perform the duties described in the work environment.

Travel:

Travel within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) to support tasks and requirements may be required.

AAP/EEO Statement:

ATL provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Veterans with expertise in these areas are highly encouraged to apply.

Benefits:

Medical, Dental, and Vision Plans offered to all employees.

401K plan with up to 4% matching

Long-term and Short-term Disability

Standard Life Insurance

Training and Tuition Assistance

Paid Time Off (PTO)

Apply online at www.at-leaders.com and click on Careers.

**This position is in support of current opportunities.**

Job Title: Web Application System Support


Location: Tallahassee, FL


Duration: 2 Years


** can also work remotely**


Job Description:


Service Tasks:

• Respond and resolve inquires related to the use of the COVID-19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user.
• Answer email inquiries related to the use of the COVID-19 Cherwell ticket portals daily as needed by the client.
• Create and submit help desk tickets based on technical assistance requests received via Help Desk line or by email daily.
• Provide help desk ticket updates through the Department's Cherwell system daily as needed by the client.
• Set-up new accounts authorized by Department staff within 24 hours from receipt of Department approval.
• Unlock system accounts for users and assist with password resets in a timely manner from receipt of Department requestor.
• Conduct statewide trainings on new features of systems to end users and develop user manuals of system feature as needed by the department.
• Assist with testing new features of systems daily as directed by the Department.
• Document business processes for existing and new system features for applications as needed by the client.
• Provide systems implementation support during regular and off hours as needed by the client on a monthly basis.

Qualifications & Experience

• Three years' experience in a help desk environment (i.e., providing technical assistance, answering support calls.)
• Three years' experience writing SQL queries against SQL databases.
• Two years' experience working with surveillance and the most up to date reporting systems.
• Two years' experience writing technical and developing training documentation materials and recording training videos.

Core Responsibilities

1. Provides entry level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.

2. Resolves basic technical troubleshooting issues to ensure end user productivity.

3. Maintains an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards.

4. Elevates more complex issues to the appropriate next level support.

5. Learns and complies with Information Technology and Information Security policies and procedures.

6. Participates in special projects and performs other duties as assigned.

Qualifications

* Minimum of two years related work experience, with at least one year of technical support experience.
* Undergraduate degree or equivalent combination of training and experience.

Special Factor

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work

During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process - please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.