Systems Support Jobs Near Me

The American Council of Trustees and Alumni (ACTA) is an independent, nonprofit organization committed to academic freedom, excellence, and accountability at America's colleges and universities. ACTA works to support liberal arts education, uphold high academic standards, safeguard the free exchange of ideas on campus, and ensure that the next generation receives a first-rate education. Job Description: Overview: The Systems Coordinator is responsible for managing and maintaining all ACTA IT systems. The ideal candidate should have experience with project management tools, Salesforce CRM, and Microsoft 365 (Teams, Outlook, OneDrive/SharePoint), as well as hold basic admin certifications for both Salesforce and Microsoft. This role also includes serving as the first point of contact for all IT-related issues, handling contract management for IT systems, and customizing systems to meet organizational needs. Key Responsibilities: · IT Systems Administration: Manage and maintain ACTA's primary IT systems including Asana, Salesforce, and Microsoft 365. · Technical Support: Serve as the first point of contact for all IT issues, including printer, software, and hardware troubleshooting. · System Customization: Customize IT systems to optimize their use within the organization. · Vendor Coordination: Serve as the point of contact for ACTA's Managed Service Provider (MSP) and other IT services. · User Training and Support: Provide training and support to ACTA staff on IT systems and best practices. · End User IT Onboarding and Offboarding: Manage the IT onboarding process for new employees, including setting up accounts and access to necessary systems, and handle the offboarding process, ensuring secure deactivation of accounts and retrieval of equipment. · Security and Compliance: Ensure IT systems adhere to best practices for security and compliance. Required Qualifications: · Basic admin certifications in Salesforce and Microsoft 365. · Proven experience with Salesforce and Microsoft 365 (Teams, Outlook, OneDrive/SharePoint). · Strong troubleshooting skills for hardware and software issues. · Excellent organizational and communication skills. · Ability to manage multiple tasks and priorities effectively. Preferred Qualifications: · Experience in a nonprofit or educational environment. · Familiarity with Asana and Jotform. · Advanced certifications in Salesforce and/or Microsoft 365. Benefits: · Competitive salary · Health, dental, and vision insurance · Retirement plan · Limited remote work opportunities within a hybrid work environment · Generous PTO policy · Professional development opportunities

Avior Strategies specializes in finding innovative, cost-effective options for the ever-growing needs of the industry we serve. Our flexible, dynamic, and customer-focused approach provides our clients personalized service and efficient business solutions. From managing projects and products, excelling in customer success, and providing quality end-user software training and help desk support services, our team comes prepared with the tools necessary to help our clients achieve their goals. Our value lies in providing highly motivated professionals who work to alleviate client workload, delivering key projects and milestones without delay and without sacrificing the integrity of the product. We believe their success is our success and are willing to go the extra mile to accomplish our collective goals. The Opportunity: Jr. System Support Analyst I position with an outstanding opportunity to work in a small, focused team environment with unlimited challenges, providing support for our clients. System Support: • Determine system utilization by researching and testing systems • Create and execute test reports throughout the entire testing lifecycle • Create and maintain proper user documentation (system user guides, quick reference guides, admin guides etc.) • Assist SCRUM Team with SCRUM related activities including system configuration and quality assurance. Customer Support: • Answer the incoming calls on the IT Service Desk telephone queue • Provide issue management for end-user problems and ensure a consistent high-level responsiveness • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude • Develop, contribute, and maintain Service Desk documentation including procedural and work instructions The Ideal Candidate: The ideal candidate must have exceptional customer service skill with technical knowledge, have a bachelor's degree and 2 years of related experience, or an equivalent combination of education and training that provides the following required skills and abilities: • Experience using Microsoft Office (Word, Excel, and PowerPoint) • Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately • Possess strong conceptual, analytical, and problem-solving skills • Experience in gathering and engaging in business process analysis • Strong organizational and planning skills • Must be detail oriented • Skilled at prioritizing and completing tasks of multiple priorities in a timely manner • Confidence working with and interfacing with clients across different parts of the business • Comfortable working with technology, including web-based systems • Self-motivated and able to work with minimal supervision • Able to adapt quickly in a rapid, changing environment • Requirement: Candidate must be authorized to work in the U.S. without sponsorship and have resided in the U.S. for at least 3 years (consecutively) • Requirement: Candidate must be able to obtain a public trust clearance

Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. The Corporate Help Desk / Close Support Technician is responsible for delivering comprehensive technical assistance and support to corporate staff and end-users within the organization. This role involves troubleshooting, problem-solving, and providing solutions for software, hardware, and network-related issues. The technician will work both remotely and on-site to ensure end-user productivity and a seamless IT experience. (This is a part time position) Key Responsibilities: Technical Support and Troubleshooting: Provide first-line support by troubleshooting and resolving technical issues related to hardware, software, and network connectivity. Handle requests via phone, email, and ticketing system, ensuring timely resolution and user satisfaction. Escalate complex issues to higher-level IT staff or specialized teams as needed. Software and Hardware Maintenance: Install, configure, and update software applications on desktops, laptops, and mobile devices. Perform hardware diagnostics, repair, and replacement as necessary, including setting up new hardware and decommissioning old hardware. Collaborate with asset management teams to track hardware and software inventory. User Training and Documentation: Educate end-users on best practices and use of standard applications, email, and collaborative tools. Create and update support documentation, FAQs, and knowledge base articles to aid both users and IT team members. Conduct periodic refresher training sessions for corporate staff. Close Support for Executives and VIPs: Provide tailored, high-priority support to executive staff and VIPs, ensuring swift response and discreet handling of issues. Conduct proactive checks and preventive maintenance for executive devices and meeting room technology. System Monitoring and Proactive Problem Resolution: Monitor IT systems for performance and reliability, proactively identifying potential issues and addressing them before they affect end-users. Assist in implementing software patches, updates, and security measures. Collaboration with IT and Security Teams: Work closely with network administrators, systems engineers, and security teams to address IT needs and enforce policies. Participate in IT projects, such as new software rollouts, office moves, or system upgrades, as assigned. Required Skills and Qualifications: Education and Experience: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 2+ years of experience in a help desk, technical support, or desktop support role. Technical Proficiency: Strong knowledge of Windows and mac OS operating systems. Proficiency in Office 365, VPN, remote desktop tools, and common enterprise applications. Familiarity with network fundamentals, including LAN, Wi-Fi, and VPN configurations. Customer Service Skills: Excellent interpersonal and communication skills with a focus on empathy, patience, and professionalism. Ability to handle high-pressure situations calmly and efficiently, particularly for high-level executives and VIPs. Problem-Solving and Adaptability: Strong analytical skills to diagnose and resolve complex technical issues. Flexibility to work on-site or remotely as needed, including occasional after-hours support. Preferred Qualifications: Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar. Experience with service desk or ticketing systems (e.g., ServiceNow, Jira). Basic scripting knowledge for automation of routine tasks. This role requires a balance of technical expertise, strong communication skills, and a commitment to providing excellent support to internal users across various levels in the organization.

**THIS IS A SHORT TERM PROJECT** For immediate response, please send to ***********************: WORD resume and best time to speak! MULTIPLE 6-8 Week Contract (W2 Hourly) Helpdesk Support/Tier 1 Call Center role Sterling, VA (Onsite/Remote). Please see details below. If interested, please send: Updated WORD resume and best time to speak. Location: Remote/Onsite - Sterling, VA) MUST HAVES: Authorized to work in the US | 1-2+ years of Helpdesk/Tier 1 Support Experience Experience with Remedy or ServiceNow ticketing system Must be able to pass a drug screen, BG Check, and possibly get immunizations Start Dates: February 3rd start class February 10th start class Compensation: Remote: $22.75 per hour | Onsite: $27.50 per hour Shift Work: Early morning, normal hours, and late shift (no later than 8 PM) Some weekend shifts available (Tue-Sat, Sun-Wed) Scope of Work: We are seeking Helpdesk Support Specialists for a short-term project involving a file share migration from hard drives to SharePoint. This project will impact all users and requires both phone and onsite support across multiple sites. Candidates will handle a mixture of helpdesk tickets and migration tickets. If migration ticket volume is low, team members will assist with Tier 1, 2, and 3 support tickets. Responsibilities: Provide phone and onsite support for file share migration Assist users with issues related to the migration process Handle helpdesk tickets, including Tier 1, 2, and 3 support Perform password resets and manage Active Directory Utilize ServiceNow or other ticketing systems (Remedy experience is acceptable) Ensure excellent customer service and support Requirements: Demonstrated experience in phone support and customer service Experience with SharePoint and understanding the differences between hard drives and SharePoint Previous experience with file share migrations Proficiency in password resets and Active Directory management Generalized support experience in Tier 1 and Tier 2 Ability to hardwire into a personal router at home Willingness to drive to Sterling, VA to pick up equipment, spend 1 hour learning setup, and then set it up at home Ideally, candidates should live within 1 hour of NOVA

Due to federal contract requirements U.S. Citizenship Required Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting. Implements medium to high risk changes on production systems. Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. Deploys standard repeatable build outs of medium complexity. Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests. Analyzes system performance indicators and recommends improvement actions. Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required. Installs and maintains third-party tools. Makes proactive suggestions for service improvements. May train less experienced staff in the supported products and best practice for production support. Minimum Qualifications Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. 2-5 years of experience in information technology, systems administration or other IT related field. Other Job Specific Skills Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. Applies standard methodology, techniques, procedures and criteria. Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Exceptional customer service skills. Experience preferred with cloud infrastructure, digital workspace, and storage technology

US citizens / GC Holders / GC EADs ONLY THIS IS A DIRECT BANKING CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Shaily Sharma - ********** Email: ************************************* // ********** Mortgage System Support / Mortgage Software Support Specialist Location : Remote and Onsite Twice a week ( Vienna, VA ) Duration : Long term ongoing with no end date As a business support specialist the goal is to support our business partners with knowledge of the mortgage/equity process from start to finish. The role requires a strong understanding of how real estate lending systems function and work together along with being familiar with the home buying process, refinancing process, and equity process. Applicant must have strong communication skills, writing skills and troubleshooting skills. Basic SQL queries are used and sometimes require updates, applicant will need to be familiar with SQL. The role will entail troubleshooting complex tickets related to mortgage and equity. Expected to be able to understand the mortgage/equity system issue at hand and successfully troubleshoot. Collaborate with various other teams, vendors, internal team members, and leadership. During system outages or degradations BSS must collaborate with production team members to ensure systems are stabilized and provide a root cause analysis for the incident that occurred while also sending mass communications to the business to keep our partners informed. The job requires weekends and off hours on a rotation schedule for Saturday coverage and weekend system validations. Please send qualified resumes directly to : ************************************* // ********** Thanks, Shaily Sharma Zillion Technologies Inc. Asst. Director - Talent Acquisition ********** Email: ************************************* // **********

Qualifications Essential Duties and Responsibilities User Support: Act as the primary point of contact for end-user support on Business Central issues, providing timely and effective resolutions. Troubleshooting: Diagnose, investigate, and resolve issues within Business Central, escalating complex cases when necessary. System Configuration: Assist with system configurations, customizations, and updates to align Business Central with business requirements. System Optimization and Maintenance: Conduct regular assessments of business systems, identifying opportunities for enhancements, upgrades, and process improvements to optimize performance and reduce manual efforts. Data Management: Ensure data accuracy and integrity by performing regular audits and resolving data-related issues. Documentation: Create and maintain documentation for system configurations, troubleshooting steps, and user guides. Project Management: Participate in system implementation, migration, and upgrade projects, coordinating with cross-functional teams to ensure successful and timely project completion Training: Provide training and guidance to end users on best practices and effective use of Business Central functionalities. Collaboration: Work closely with other IT and business teams to align Business Central operations with broader organizational goals. Enhancements: Identify areas for system improvement, workflow automation, and optimization, and collaborate with developers and stakeholders to implement these enhancements. Compliance: Ensure adherence to organizational and regulatory data compliance standards within Business Central. Skills Technical Skills: Proficiency in Business Central modules and configurations. Experience with SQL and data analysis; familiarity with BI and data visualization tools (e.g., Power BI) is a plus. Experience developing reports in Business Central Knowledge of related Microsoft products (Power BI, Power Automate, etc.) is a plus. Exceptional analytical and problem-solving skills. Excellent communication and interpersonal skills to facilitate effective collaboration across departments. Traits Highly motivated and self-driven to stay ahead of network technology advancements. Excellent organizational skills and ability to manage multiple tasks efficiently. Adaptability and ability to work effectively in a fast-paced, dynamic environment. Education and/or Experience Bachelor's degree in computer science, Information Technology, or a related field. Minimum 3-5 years of experience in a business systems support role, with a strong understanding of ERP, CRM, or other business systems. Experience supporting Microsoft Dynamics 365 Business Central. Experience with other platforms such as: MES (Manufacturing Execution System), CMMS (Computerized Maintenance Management System) and QMS (Quality Management System Experience in a manufacturing environment is a plus.

Technology Support Specialist I 6 Months contract with possible ext. McLean VA 22102 -Onsite TOP 3 MUST HAVES: 1. TRAINABLE 2. PROFESSIONAL 3. PUNCTUAL 8-5 or 9-6 EST Responsibilities (include but not limited to): Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues. Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting. Apple iOS and Android device support; setup and configuration. Knowledge and understanding of HP, Xerox and Canon print devices. Anticipate and respond to complex technology support issues. Strong knowledge and understanding of Win10, Office 365. Instant Messaging tools; TEAMs. Excellent customer service skills, meeting with users in person to resolve complex technology issues. Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems. Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives. Provide meaningful contributions to team efforts to enhance overall departmental effectiveness. Leverage multiple resources or coordinating with other teams in order to meet customer needs. Facilitate the implementation and support of defined EY Technology solutions. Communicate system updates to customers as required. Coordinate, track, and maintain inventory. Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now Perform software and Firmware upgrades and testing as needed or part of an initiative or project. Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence. Participate in post-mortem analysis of significant projects or events, sharing best practice techniques and solutions. Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools. Provide technical guidance and consult with EY customer stakeholders. To qualify, candidates must have: Degree in Computer Science or a related discipline; or equivalent work experience in IT Support Approximately 1-3 plus years of experience in support of IT products Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications Excellent interpersonal, communication and organizational skills Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment Able to work effectively with high level customers and other management personnel Excellent Customer Service skills. Education A bachelor's degree in Computer Science or a related discipline, or equivalent work experience..

Fully Onsite in Richmond, VA Role Summary: The IT Support Team supports users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 800+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Participate in auditing and documenting hardware and software inventory Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Install necessary software for users to perform daily tasks (internal company software, Microsoft Office suite, etc.) Setup and Configure Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Research and make recommendations on products, services, protocols, and standards in support of IT procurement and development Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function Specific Required Skills and Competencies: Strong Knowledge of supporting Windows 10 and 11Laptops, IOS products, Android products, and Chromebooks. Working Knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred

FOR HOURS 11PM - 7:30AM** Please do not apply if you are not willing to work these hours. Overview: The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Department: Managed Services Schedule Night Shift: 11pm - 7:30am Monday to Friday Location: Raleigh, NC [Fully Remote] Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications Education and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Relevant entry-level certifications preferred: Google IT Support Professional CompTIA A+, Network+, Security+ Microsoft MTA ITIL v4 Foundation Windows: 2 years (Required) Mac OS: 2 years (Preferred) Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance

Basic Qualifications: IAT Level II (Security+) or higher certification with relevant Systems Administration experience. Strong troubleshooting skills and the ability to work independently with minimal oversight. Administration-level experience with: Red Hat Enterprise Linux (RHEL). Windows (Client and Server): Windows 10, 11, and Server 2019 or later. Understanding of virtual environments, particularly those using VMWare technology. General knowledge of security disciplines in physical and computer security. Excellent written and verbal communication skills, with a collaborative team-oriented approach. US citizenship with a final Secret clearance. Preferred Qualifications: Experience implementing DISA STIGs for hardware (routers, switches, etc.) and operating systems (Windows 10, Server 2012+, RHEL 6+). Familiarity with DoD's Assured Compliance Assessment Solution (ACAS) and Host Based Security System (HBSS), including Endpoint Security. Administration experience with Cisco routers, switches, and adaptive security appliances. Proficiency in managing and maintaining Microsoft Active Directory. In-depth understanding of the Risk Management Framework (RMF). Experience implementing technologies for the continuous monitoring of security controls. Familiarity with JFHQ-DODIN's Cyber Operations Readiness Assessment (CORA) (formerly Cyber Command Readiness Inspection). Experience with: Developing and maintaining POA&Ms to identify system weaknesses and corrective actions. Responding to system incidents or vulnerabilities. Strong attention to detail and the ability to quickly learn new procedures with minimal supervision. Proficiency in the Microsoft Office Suite. Familiarity with the Atlassian Suite.

About Us The Greater Richmond Transit Company (GRTC) is an expanding mid-sized transit agency serving Virginia's capital and the greater Richmond region. GRTC is uniquely integrated with the community and presents a range of opportunities - from launching innovative new service designs and building large capital projects to expanding throughout the region and continuing to grow ridership. Joining GRTC also means moving to a vibrant capital city with a nationally renowned arts and culture scene, delicious food, and enormous potential. Located just ten minutes from downtown, GRTC's headquarters power 30,000 transit trips a day, with more routes & regional connections in development - as well as a second bus rapid transit line that will complement the Pulse, our ITDP Bronze Medal-winning flagship system that serves as the spine of our network. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. SUMMARY Under supervision of the IT Director, the position will manage GRTC's network infrastructure and assist in implementation of Intelligent Transportation System (ITS) projects, to include application maintenance, support and process improvement projects. Knowledge of IT architecture, infrastructure and networking is necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Network Engineer of GRTC's entire network infrastructure System engineering activities in all phases which include Analysis, discovery, design build, test and deployment of networking infrastructure components. Advanced technical support of computer network systems and other operation systems Performs project management in systems upgrades and installations that conform to industry standards and statewide ITS standards. Ensure that all project deliverables are met utilizing the standard project management phases of initiating, planning, executing, controlling, and closing. Assist with the development of business processes and procedures. Coordinate activities with vendors during system implementation, upgrades, maintenance, and support activities. Conduct consistent industry related research on new available technologies, to ensure up-to-date optimal network operations. Develop system documentation to assist in the planning of hardware upgrades. Assist the information systems department in providing high level support to all users, including hardware and software problem management. Performs on call and emergency support to ensure high availability of critical IT services. QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication and problem-solving skills required. Strong Windows and Microsoft Office 365 skills Experience administrating Cisco and Meraki Switches and Wireless APs Experience with Firewall administration. (SonicWall, Meraki) Experience with MPLS, VPN (Both Point to Point and Client) Configurations Experience with RingCentral Phone Systems and VOIP Experience administrating Active Directory and Windows Servers Roles and Features Experience administrating VMWare VSphere Experience administrating SQL Server Experience in Dynamics Great Plains and Oracle HCM ERP Experience administrating Building Access Systems and Gate Access Systems Experience with IP Camera systems. Detailed Knowledge of the OSI Model Ability to work and communicate with all levels of staff and vendors. Proven ability to create and maintain detailed network documentation. Education and/or Experience Bachelor's degree in information systems preferred. MSCE Certification preferred. CCNA Certification preferred. 7-10 years experience in various areas of information systems/application support 5 years in successful project management utilizing project management tools, systems development lifecycles and methodology. Transit experience preferred. Experience with Web Development preferred. Experience with Presentation Servers required. Training experience with software applications preferred. PHYSICAL DEMANDS. The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Be able to lift 50 pounds. GRTC IS AN EQUAL OPPORTUNITY EMPLOYER WHO VALUES DIVERSITY IN THE WORKFORCE

Title: VTC Engineer Clearance Requirement: Secret Requirements: Active DoD Secret Clearance IAT II certification (i.e. Security+ or equivalent) Experience troubleshooting/maintaining VTC equipment Experience setting up layer 1 cabling Nice to Have: Experience with VDI (virtual desktop infrastructure) Description: Insight Global is seeking a VTC Engineer to join their team on a long term government program. This role is on an IT modernization program supporting a large integrated government customer. This person will work on a team to set up, configure, and troubleshoot VTC equipment. They will also install/maintain network systems including associated servers, network communication devices, set up layer 1 cables, and provide IT consulting and expertise to the customers. This is a fulltime opportunity on a fully funded program that will work on-site work in Suffolk, VA.

Technical Support Engineer, TopClass LMS WBT Systems - Alexandria, VA (Remote) About us TopClass LMS by WBT Systems provides the tools for associations and training organizations to become the preferred education provider in their market, delivering value to learners at every stage of their working life. Our award-winning learning system delivers impactful professional development experiences for continuing education and certification programs and virtual conferences. About our position We're looking for an experienced Technical Support Engineer to join our team and provide technical support of TopClass and associated integrations. In this role, you will be addressing technical issues raised by clients and partners. By proposing solutions, participating in code deployment, and maintaining a strong understanding of TopClass, you will contribute to product enhancement. What you'll be doing Resolving tier 2 and 3 technical issues raised by clients and partners. Actively collaborating with all teammates to resolve issues and propose solutions. Participating in roll out of code deploy and intermittent fixes and releases as needed. Maintaining a good working knowledge of TopClass functionality. Working to deliver timely reproduction, analysis, and solution of technical issues for clients, including participating in client calls as needed. Following established standards and guidelines to deliver solutions that are of high quality and high value to WBT and its customers. Learning, following, adapting, and applying agile software development techniques, methodologies, and processes. Contributing, receiving, and acting upon constructive feedback for continuous process, product, and self-improvement. Providing technical knowledge to enhance overall product performance, usability, aesthetics, and consistent pattern compliance. Performing other job-related duties and responsibilities as may be assigned from time to time. What we want you to have degree in Computer Science, Information Science or related field, or equivalent experience years of experience in technical support delivery in the following technologies: Java, Spring, Hibernate, SQL Server, IIS, HTML, JavaScript, CSS, XML, AJAX and REST time management and multi-tasking abilities interpersonal and communication (verbal and written) skills ability to collaborate successfully with others in person or remotely. What we offer WBT Systems is part of Advanced Solutions Holdings, a global software leader operating for more than 30 years in North America, United Kingdom, Europe, and Australia. We have perfected the employee-first culture with a fun, friendly, and casual work environment. We encourage new ideas, fresh perspectives, and positive attitudes and offer many employee benefits including excellent remuneration, generous annual leave and other employee benefits, and numerous opportunities for professional growth and development.

Benefits of working with our global company include Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement program Purpose Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer (dotted line to Site Director) with 30% of duties Facilities related This position is 100% onsite in Richmond, VA. Work at home is not available for this position. Your Responsibilities Assist with the support of all aspects of LAN-based networking Assist with the installation and maintenance of all computer hardware and software Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software Cabling new and existing locations for new network, phone or other equipment Repair or upgrade computer systems as needed Provide Tier 1 level support on hardware and software technical issues All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer , or Site Director Responsible for the day to day facility activities including: Monitoring and updating site security measures Monitoring and managing HVAC automation Appropriately communicate with customers both internal and external Position does require some weekend and after hours business schedules with 24 hours on call availability Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately Complete routine maintenance such as painting, arrange scheduling for any maintenance requiring a vendor Lead the housekeeping and security vendors in their work and scheduling Complete duties tied to site aesthetics such as hanging pictures, arranging furniture, etc Manage partnerships with landlord, breakroom vending company, and other similar relationships Qualifications Must be a computer course student, graduate or have computer related work experience. Strong understanding of network routing protocols and their practical applications on global networks Experience in managing distributed inventory of network equipment Experience in virtual networking setup using VMware Experience with Cisco and Juniper product lines at a technical and hardware level Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices Experience with VoIP and supporting VoIP over a production WAN Ability to view a computer monitor for several hours at a time Candidates must have open availability and able to work additional hours as needed Must possess the skillset and ability to complete all tasks listed above as well as other similar tasks not specifically named Must have exceptional attendance and flexibility for scheduling needs Absolutely must possess a positive, can do attitude, and thrive in a fast-paced, team oriented environment Role requires the ability to quickly assess, prioritize, and plan multiple competing priorities Our Mission It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. This company is an Equal Opportunity Employer

Titania Solutions Group (Titania) is seeking a DevSecOps Systems Engineer to fill a critical position on the LANDMARK AOS program, a large SETA contract supporting the customer's Ground Enterprise Directorate (GED) in Chantilly, VA. Title: DevSecOps Systems Engineer Pay Range: $160,000 - $210,000 annually! Schedule: FT on site in Chantilly, VA, in a SCIF *** Must have an active TS/SCI w/Poly *** As the DevSecOps Systems Engineer you will operate within an environment encompassing evolving capabilities, Agile engineering, internal, IC and academic outreach, sensitive operational architectures, and strategic policy matters for the larger Intelligence Community (IC). The DevSecOps Systems Engineer will also perform Systems Engineering activities including concept of operations formulation, requirements definition, program analysis and engineering, design and support to capabilities experiments / exercises, systems integration, and operations performance analysis. Required Education and Experience: Bachelor's and nine (9) years or more experience; Master's and seven (7) years or more experience; PhD or JD and four (4) years or more experience. 3+ years as a DevOps Engineer or equivalent 2+ years of experience with CI/CD orchestrator tools e.g., Jenkins, Maven, Ant, or similar CI/CD orchestrator tool(s) Experience with at least one configuration/deployment management system e.g., Chef, Puppet, Ansible, AWS Cloud Formation, Salt, or other similar tools Knowledge of Cloud technologies (e.g., AWS, Azure) specifically regarding key services e.g., EC2, S3, VPC, KMS, CloudFormation, IAM. Program lifecycle experience from concept development and design to deployment, operations, and maintenance, decommission. Proficient with MS Office (Word, PowerPoint, Excel), MS Outlook, MS Project Familiarity with Test Automation tools and frameworks XUnit, Selenium, Cypress JS, SauceLabs, etc. Responsibilities: Provide leadership in applying DevSecOps concepts, processes, and tools to help plan and define capabilities to support operations (e.g., automation, situational awareness, etc.) Support digital engineering strategy and governance development and implementation roadmap planning across contractor and government teams. Analyze user needs, concept of operations, and high-level systems architectures to develop system requirements. Identify and communicate system engineering risks, issues, opportunities, assumptions, mitigations, and dependencies. Collaborate with SETA team members, development contractors, and in customer forums. Work with technical teams to help define scope and acquisition approach for a constant stream of program requirements and external stakeholders. Lead complex projects/issues that require in-depth cloud solution integration knowledge across multiple technical areas and business segments. Help advise the government on acquisition decisions and strategies. Represent the government at developer lead release and sprint planning events; ensuring that the government and stakeholder needs are prioritized. Engage with Agile Development teams to assess implementation and execution. Operate as a strategic advisor to Senior Customers and apply hands-on experience to consult in the design, build, and maintain continuous integration (CI)/continuous delivery (CD) pipelines. Apply automated testing tools to automate testing. Guide the design, build and maintenance of CI/CD pipelines in multiple integration and test (I&T) environments. Install, configure, and manage automated testing tools in the environment.

Tyto Athene is searching for a System Administrator to work as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel on site. Applicant must be multi-disciplined with exposure to various system administration responsibilities to include Network, Firewall, and Cloud (Azure, AWS, etc). Responsibilities: Collaborate with network and system administrators on all projects, including current and new designs to provide network and system support including installation, configuration, deployment and maintenance of server hardware and associated networking equipment (Cisco, Aruba). Manage Windows domains, virtual machine builds/deployments (VMWare), support system integration, troubleshoot, patch, and maintain various applications and services, as well as configuration management Perform Azure and M365 support tasks for the enterprise, including security compliance, and supporting technologies (Defender). Ensures all systems are monitored, protected with antivirus, have appropriate backups, have appropriate licenses, are made accessible to both application owners and users under the principles of minimum necessary privileges, and remain compliant with all legal/regulatory standards Provide technical assistance pertaining to Active Directory & SSO Provide Tier III support and work with Desktop Support/Help Desk personnel, both internal and external (vendors), to provide resolutions for users on desktop/server related issues. Participate in after-hours and weekend on call support rotation for end user workstations, network, and servers. Manage security across the network by deploying new security patches and policies and monitoring activity for signs of intrusion or compromise. Resolve a wide range of system issues, troubleshooting software and hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels. Provide escalation support when troubleshooting issues with enterprise systems. Support the tracking and implementation of Security Technical Implementation Guidelines (STIGS) Maintain standards, standard operating procedures (SOPs) and documentation on an ongoing basis. Education and Experience: Bachelors Degree in Computer Science or Related Field or equivalent experience 5 to 8 years experience as a System Administrator Knowledge in Network, Firewall and System Administration Hands-on knowledge of User Management & Authentication (Okta) Experience reporting and tracking service in tracking systems such as ServiceNow Security+ certification or similar certification allowing for compliance with DOD IA Workforce Qualifications About Tyto Athene Tyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto's services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.

hackajob transforms your job search into a personalized experience, where you're in control. We partnered with a leading provider of customized and integrated solutions in information technology, software engineering, data analytics, and electromagnetic spectrum management, serving federal and commercial clients. Role: System Engineer Location: Richmond, VA Work model: HYBRID - Fulltime (1-2 days in the office) Salary: $105,000 - $180,000 CANDIDATE MUST HAVE AN ACTIVE SECURITY CLEARANCE Must haves: Security+ Certification A minimum of four(4) years of practical experience managing hybrid storage infrastructure, including Azure Cloud and/or Amazon Web Services (AWS). At least two (2) years of hands-on experience managing enterprise Storage Area Networks (SAN) Proficient in Active Directory and security software. In-depth technical expertise in networks, firewalls, OT-IT network segmentation, and associated hardware and software. Skilled in Server/OS maintenance, including patch management and updates. Excellent communication and analytical abilities. Practical experience managing enterprise hierarchical storage systems and operating enterprise backup/restore services using tools such as Veritas NetBackup, AWS Backup, or Microsoft Azure Recovery Services/Site Recovery. If you're interested in finding out more about this fantastic opportunity, please get your application in and we can arrange a call. You can also apply directly using this link: APPLY HERE! hackajob is a recruitment platform that will match you with relevant roles based on your preferences and in order to be matched with the roles you need to create an account with us. *This role requires you to be based in the US*

RTI Consulting, LLC is seeking a Systems Support Engineer/SME for a contract located in Springfield, VA. This individual will be a member of a team that functions as a technical advisor for the Government Technical POC and the PMO. Provide technical support and assistance to the GPOC on programmatic matters related to the TIAM life cycle engineering and transition from development to operations. Required Skills and Experience: Active TS/SCI or above clearance, must be wiling to take a poly after starting on program. 20 total years of work experience with 15 of the 20 years Specialized Bachelor's Degree in GIS, Engineering, Computer Science, or Information Systems, or equivalent work experience. (4 additional years of work experience can be substituted for a degree) Demonstrated specialized project management experience in terms of cost, schedule, performance, and risk. Demonstrated specialized experience with IC or DoD systems architecture and engineering Desired: Master's Degree in Engineering, Computer Science, or Information Systems. Demonstrated specialized experience with the NGA Mission, acquisition processes, and the Enterprise Operations (NGA) processes. Demonstrated specialized experience with the NGA requirements and engineering process. Demonstrated knowledge of TIAM systems. Demonstrated understanding of the NGA transition process from development to operations. Duties include: Coordinates with various groups across NGA, and inside and outside NGA, to track system requirements, architecture, and integration with the National System for Geospatial Intelligence (NSG). Participation in TIAM technical reviews, program reviews, and milestone reviews Review TIAM products and artifacts and provide feedback to the Program Office and contractor. Attend and participate in TIAM ERBs and IPTs. Support system transitions from development to operations. Work in partnership with NGA Government personnel, contractors, Systems Integrators, and various mission partners to synchronize schedules and tasks to achieve successful system transitions to operations. Maintain transition schedules for program office and senior management reference. Provide support to readiness assessments and other transition activities for TIAM systems. Support transition IPTs and provide progress status regularly. Identify technical issues and communicate impacts. All employment decisions at RTI are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. RTI will not tolerate discrimination or harassment based on any of these characteristics.