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Space Systems Support SME

Linquest Corporation
Chantilly, VA
LinQuest is seeking a Space Systems Support SME to join our team in Chantilly, Virginia.


* Support in readiness activities for major milestones such as: Design Reviews, Test Readiness Reviews (TRRs), Pre-Ship Audits (PSAs), Pre Ship Reviews (PSRs) for space vehicles
* Identify issues which have the potential to cause failures, launch delays, reduced mission life and performance, and significant rework and address ways to prevent these outcomes
* Support the spacecraft and payload COMSEC architecture and implementation complying with NSA certification processes and authorization

Required Experience:

* BS degree in a technical field with abet accreditation is required to be considered for this position
* Must have an active TS/SCI clearance with polygraph to be considered for the position
* 5+ years of Spacecraft and payload COMSEC architecture experience

Preferred Experience :

* Master or PHD in a technical field with abet accreditation is required to be considered for this position
* 15+ years of Spacecraft and payload COMSEC architecture experience

COVID-19 Compliance Guidelines:

As a federal contractor, all LinQuest team members must comply with Executive Order 14042- Ensuring Adequate COVID Safety Protocols for Federal Contractors, which includes mandatory vaccination and ability to provide proof of vaccination status prior to start of employment. Additionally, team members are expected to comply with all safety protocols related to mask wearing and physical distancing while in covered contractor workplaces. If applicable, prospective or new employees may seek an exemption to the vaccination requirement through LinQuest Human Resources and must have an approved exemption prior to the start of their employment.
14d ago

End User Support Technician

Nuaxis Innovations
Rockville, MD
\# of openings **1**

Salary Range (Min-Max) **00**

**We are going places, hop on board.**

**Our value is in our employees - smart, passionate, and fun people.**

Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated **End User Support Technician** for a Full-Time position.


+ Provide onsite and remote technical troubleshooting support for Windows, Mac and Linux based desktop and laptop computers and related peripherals and software.

+ Configure and troubleshoot approved mobile devices.

+ Evaluate and provide recommendations for standard computing platforms and devices.

+ Evaluate new and upgraded end user software applications and provide guidance for use and deployment.

+ Evaluate, implement, maintain, and update Unified Communications and Collaboration (UCC) solution as an all-in-one collection of completely integrated tools designed to streamline and improve inter and intra office communication.

+ Maintain content for end user IT support services SharePoint site, and respond to inquiries and requests originating from the site.

+ Provide programmatic support for solving a variety of IT issues by using approved programming languages (i.e. PowerShell, Java, etc.) to write secure scripts.

+ Work with the Property and Cybersecurity Teams to locate, patch, and update IT assets that have not checked in with automated management tools in over 30 days.

+ Reset PINs and renew certificates for PIV cards for staff using agency supplied IT assets.

+ Manage and deploy approved and encrypted external storage devices.

+ Create and manage O365 mailboxes as required.

+ Work with the Property Team to manage inventory of IT assets. This includes assisting in the procurement, shipping and receiving, baseline configuration, physical placement, collection and preparation for disposal of the assets.

+ Work with the Property Team to keep the IT asset inventory updated by completing the appropriate hard copy and electronic forms.

+ Troubleshoot and resolve issues with desktop equipment including, but not limited to, computer hardware, software and peripherals, and other IT communications equipment.

+ Assist in the evaluation of hardware and software purchases requested by end users.

+ Conduct moves, adds, and changes (MACs) when requested by end users.

+ Administer all end user accounts including creation, modification, and deletion.

+ Support the Cybersecurity Team in protecting the IT environment against security threats and vulnerabilities.

+ Provide enterprise systems management by collaborating with internal and external entities as identified by leadership.

+ Support all agency standards for desktop hardware and software configurations for end users. Users are in multiple buildings in a central location and may also telework from approved remote locations.

+ Provide on-call after hours and weekend support for VIP for the covered hours: Monday through Friday, 6:30pm-8:00pm and Weekends and Federal holidays, 8:00am-4:00pm (rotating schedule).


+ BS degree from an accredited college with an Engineering or Applied Science major preferred (degree can be substituted by years of experience)

+ 3+ years of relevant, applicable professional experience in end user IT support services supporting scientists and researchers, and scientific research equipment; familiarity with scientific research methods and tools

+ Experience with managing customer expectations and delivering the highest level of quality customer service

+ ServiceNow expertise required

+ NIH or NIMH experience preferred

+ Experience and familiarity with the following hardware, software, and technologies: Apple Mac laptops, Dell laptops and desktops, IOS devices, network printers, VOIP phones, Microsoft Windows 10 Build 1809 and newer, MacOS 10.14 and newer, RedHat Enterprise Linux 7 and newer, Acrobat DC, Creative Cloud, Photoshop, AnyConnect VPN, WebEx, Google Chrome, MATLAB, Microsoft Products (Edge, O365, OneDrive, Skype for Business, Teams), R, SAS, SPSS, Zoom, Absolute Manage, Active Directory, BitLocker Encryption, Bomgar, CylancePROTECT, Microsoft SCCM, ServiceNow

**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**

**Our Profile:**

NuAxis is an IT Services firm providing innovative solutions to the U.S. Federal Government using state-of-the-art technologies, architectures, and life cycle management. We are a Certified Microsoft Partner with extensive Microsoft technologies experience. Our services portfolio includes Project Management, Application Development, Infrastructure Management, and Security Management. We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts.

High technology small business with long-standing U.S. Federal Government experience * Visionary executive leadership * Expert professional services team comprised of highly skilled engineers and software developers * Rapid growth over the last several years.

NuAxis is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled. Employment contingent upon successful completion of a background investigation.

At NuAxis Innovations, we are committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure, and maintain a healthy work/life balance. NuAxis Innovations benefits include medical, dental, vision, spending accounts, disability, basic and supplemental life insurance, a 401(k) plan, paid time off, and additional voluntary benefits. More specific information on benefits eligibility will be provided as part of the interview process.

60d+ ago

Business Systems Support (Remote)

The Center for Creative Leadership
Remote or Greensboro, NC
Business Systems Support partners with internal and external stakeholders to provide support for operational aspects of Global Markets' systems. Primary responsibilities include system onboarding for internal users and independent contractors, end-user training, front line systems support, troubleshooting and resolved helpdesk tickets, and partnering with IT and 3rd party vendors to test new and existing system functionalities.
Principal Duties & Responsibilities

* Provide general systems support to include troubleshooting help tickets, serving as a super-user, and communicating changes and updates impacting end-users. Quickly escalate new and recurring technical issues to ITG and address user errors with training and support.
* Prioritize workload to ensure the most critical issues are resolved first.
* Provide functional end-user support for Independent Contractors to include (but not limited to): Delivery Support Tool (DST), Advanced Professional Planning and Tracking System (APP) , Microsoft D365, Concur (expense reporting system), and Coach's Corner.
* Provide application access
* Provide systems introduction, ongoing training, and support for internal and external users

* Document common support procedures that coworkers can follow.
* Deliver face-to-face and web-based training to ensure internal staff and Independent Contractors have the critical process and systems knowledge needed to interface with various operational systems to perform core job roles and provide independent contractor services.
* Partner with key stakeholders across Global Markets, ITG, and other stakeholder groups to draft test scripts and test new and existing operational system functionality.
* Assist with integrating operational business procedures, processes, process improvements, and systems that support superior quality/high impact leadership solutions experiences for CCL clients and participants.
* Maintain geographical map of global resources.
* Additional responsibilities will be required as new projects and processes emerge.

Specific Knowledge, Skills & Abilities Required

* Business & Financial Acumen: Highly developed financial, analytical and quantitative skills. Establishes and monitors project budget and understands the connection to the organization's overall financial health. Holds an enterprise-wide focus and understands the different business. Manages one's own time and the time of others and employs organizational skills. Knows when to delegate. Managing milestones. Proactively assesses project risks and partners with teams to develop mitigation strategies.
* Process Discipline: Understands process as critical to ease of execution, client satisfaction, and innovation. Creates a team environment where both they and their team are always conscious of the processes; holds team accountable to process; reports process conflicts and/or issues; is accountable for the results of their actions (good or bad); take ownership to shows others that they can trust you to do the right thing;
* Client Focus: Views their work through the client's lens to ensure the best possible outcome for our clients. Builds internal & external relationships. Always looks at issues and opportunities with a client lens. Coaches teams to build strong professional relationship with their clients. Sets and manages expectations for his/her team to be client focused.
* Learning Agility: Willingness to learn from experience. Seeks out experiences that may change perspective or provide an opportunity to learn new things, Enjoys experimentation, being curious and effectively dealing with the discomfort of change, Pursues, responds to and uses feedback, Views failures and mistakes as an opportunity to learn, Focuses on what is possible, removes barriers, Is persistent, focused, patient, and respectful even during stressful situations. Adapts to ambiguous and changing situations.
* Digital Skills: Use the appropriate technologies (e.g., social media, learning platforms, data platforms, applications, systems) at the right time and in the right way to find information, communicate ideas, connect with others, and create new knowledge and other work products.
* Virtual Leadership: Strong interpersonal skills; ability to articulate crystal clear expectations and ensure team alignment; commitment to regular and meaningful communication; willingness to invest in relationships; patience; grant and engender trust easily, create actionable meetings, leverages technology to create connections; collaborative culture builder.

Education and Experience

* Bachelor's degree or relevant business experience required.
* Experience in operations or help desk support with internal users and contracts required.
* Knowledge of the project/program management.
* Exceptional management, problem solving, organizational, and communication skills (oral and written) are required.
* Excellent computer skills required, including Excel, Word, PowerPoint, Visio and other pertinent software applications.

Other Requirements/Experience

* Up to 25% travel possible, primarily to CCL various physical locations both domestic and international.

Pay and Benefits

* The hiring range for this role is $43,200-$48,200
* 403(b) Savings Plan with employer contribution
* Medical insurance
* Telemedicine
* Dental insurance
* Vision insurance
* Health savings and flexible spending accounts
* Paid time off and paid holidays
* Employer-paid short-term and long-term disability
* Employer-paid life insurance
* Employee and family assistance program
* Various voluntary options for additional plans or coverage levels

The Center for Creative Leadership commits to creating an accessible and supportive work environment where each employee is encouraged to bring their unique ideas, backgrounds, and experiences to the workplace. For more information about our equity, diversity and inclusion efforts, please click here.

The Center for Creative Leadership is committed to a policy of equality of opportunity for all its employees and applicants for employment regardless of race, color, sex, age, national origin, sexual orientation, gender identity, genetic information, religion, military status, veteran status, or disability or any other protected class under federal, state, or local law.
14d ago

Force Information Systems Security Management Support

Gryphon Technologies
Remote or Coronado, CA
Gryphon Technologies is a premier engineering and technical services provider supporting National Security programs. Gryphon is the federal Government's partner working in support of mission critical systems in every phase of their lifecycle. We are proud of our ability to help shape tomorrow, while ensuring today's U.S. and coalition forces can carry out their critical missions and tasks.

Gryphon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As required by Executive Order 14042, Federal contractors are required to be fully vaccinated against COVID-19 regardless of the employee's work location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected for a position with Gryphon Technologies, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before start date with Gryphon Technologies, if after November 24 2021. Gryphon Technologies will provide additional information regarding what information or documentation will be needed and how you can request a request a medical or religious exemption from this requirement.


* Risk Management Framework (RMF) support IAW DoDI 8510.01 to perform all Information System Security Engineer (ISSE) RMF process steps, including:
* Oversee development and maintenance of system cybersecurity solutions.
* Identify system type and special considerations to perform System Categorization.
* Identify security control baseline set and applicable overlays and tailoring.
* Develop, maintain, and track the Security Plan (SP).
* Perform security control implementation and testing.
* Initiate the Risk Assessment Report (RAR).
* Perform security testing as part of Authorization and Accreditation (A&A) or annual reviews, to include scanning, patching, and HBSS implementation and policy development.
* Mitigate and close open vulnerabilities under the system's change control process.
* Develop documents for Authority to Operate (ATO) decisions and maintaining compliance.
* Perform eMASS, DITPER-DON, and DADMS entries.
* Perform VRAM tracking, acknowledgement, and scanning.
* Perform research and development for cybersecurity and policies and inspections.
* Develop self-assessment materials and conduct inspections.
* Track SITREP actions, reports, submittals.
* Perform e-spillage coordination, tracking, and reporting.


* Minimum 5 years of practical experience performing relevant RMF support for DoD systems
* BS Degree in Computer Science or related technical field required.
* An additional 5 years of relevant experience (10 years total) may be substituted for the degree requirement.
* Certifications: Security+ or higher (CISSP, CYSP, CASP).
* Ability to follow directions is a must. Applicants must be able to work well alone and as part of a team.
* Please note: Many of our positions require the ability to obtain/maintain a security clearance. Security clearances may only be gran
34d ago

Financial Management/Travel Management System Support (Tier 2)

Washington, DC
VariQ is seeking a highly qualified F inancial Management System/Travel Management System Support (Tier 2) : The U.S. Immigration and Customs Enforcement (USICE) Federal Financial Management System (FFMS) Tier II team serves as a support desk providing technical support for the travel system, Concur Government Edition (CGE) and FFMS. FFMS serves as the second level of support for technical problems within CGE and FFMS for US ICE employees and other DHS components with FFMS. They are also responsible for creating/reactivating/deactivating/modifying accounts for users. Tier II forwards any issues relating to policy to the respective OFM components, while technical problems within the software of CGE and FFMS are escalated to Tier III. Additional Information: Salary: Dependent upon experience Location: Washington, DC Security Clearance: Ability to obtain Top Secret (TS) / Sensitive Compartmented Information (SCI) security clearance Availability: Within 2 weeks Responsibilities Provide Tier 2 support services that shall include start‐to‐finish issue intake, identification, troubleshooting, and remediation, escalation and tracking for escalations of Financial Management System (currently Federal Financial Management (FFMS)) and Travel Management System (currently Concur Government Edition (CGE)) (trouble tickets) for ICE, DHS Component customers serviced by ICE. Serve as the system administrator for the financial management system and travel management and participate, as needed, in the system administration activities associated with FFMS/CGE application processes. Setup of user profiles, routing and accounting strings during transition and operations periods. Create, modify, delete, and suspend of existing profiles, user accounts, and remove screen(s) within the FFMS/CGE. Assist GPM and program travel program personnel in setting up user profiles, routing, and accounting strings, as required. Establish new user accounts in the FFMS Test instance. Identify users for deprovisioning via Business Intelligence (BI) tools and execute deprovisioning actions with two (2) weeks or employee departure or within seven (7) days of employee email address not appearing in Global Administrative Listing (GAL)/Active Directory (AD).
Ensure that terminated or departed employees accounts are removed from both FFMS and CGE. Ad Hoc Requests - Specialized Reporting for FFMs and weekly status reports (included interface and issues status report tracking), including FFMs and NTS stakeholders. Monitor the FFMS/CGE email inbox for incoming requests for FFMS/CGE access or modifications to user profiles and/or accounts Qualifications Skills Requirement(s) Leadership and problem solving Analysis Communication and Interpersonal skills Mathematical proficiency Attention to detail Organizational Qualification(s) Bachelor's Degree in Business Administration OTHER DUTIES This job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change at any time. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. NOTE All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. VariQ is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected class. We consider diversity and inclusiveness to be core to our culture, and central to our commitment to fostering an empowering and supportive workplace.
3d ago

Business System Support - Labeling Management

Washington, DC
Subject to applicable law, all prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by November 1, 2021, or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by November 1, 2021, and who have not been approved for a legally-required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, in accordance with applicable law.

Our Regulatory Affairs team bring new medical advancements to the world by facilitating communications and procedures that allow swift, organized compliance across regulatory agencies. We are an international network on the leading-edge of healthcare breakthroughs that help provide new, reliable, and compliant medical products, practices and solutions to the world.
**Position Description -Business System Support - Labeling Management**

**Required Experience and Skills:**

+ Candidate must be familiar with IT system and business process support, preferably in the Regulatory, Labeling or Artwork Management space with general understanding of Label Update process.

+ Analytical and process minded with a short learning curve for systems and processes to drive results based on specified objectives.

+ Demonstrates leadership and problem-solving skills and ability to gather relevant facts and distill information.

+ Effortlessly works in a collaborative manner with cross-functional and cross-regional users and stakeholders while building strong working relationships.

+ Effective communication skills (verbal and written).

+ Ability to work cooperatively with others and provides significant contributions as a member of a team in addition to serving in a leadership capacity.

+ Strong organizational skills.

+ The ability to be flexible and handle multiple tasks well, under pressure.

+ Demonstrates strong attention to detail.

+ Process-oriented with familiarity of GMP requirements and working in a highly regulated industry.

+ Experience with business process mapping and system design for workflow management is an asset.

+ Strong aptitude for authoring Technical Guidance documentation such as User Guidance and Standard Operating Procedures (SOP) and change control management is desirable.

+ Good understanding of SDLC Documentation requirements and processes pertaining to system management for GxP/GMP applications.

**Position Qualifications** **:**

**Education Minimum Requirement:**

+ Min. 5 years of experience with Pharmaceutical Regulatory Affairs Operations with Labeling Process and/or Digital Enablement experience strongly preferred, and experience with IT System/Business System Management.

+ BS/BA or an equivalent certification/experience in science, engineering, IT or related discipline with functional working experience in System Development/Management within Manufacturing or Research areas preferred.

**Preferred Experience and Skills:**

+ Strong business acumen

+ Experience in understanding complex regulatory information relationships

+ Organizational awareness

+ Enterprise process modeling and mapping experience(e.g., using Visio and Nimbus)

+ Demonstrated change management experience

+ Excellent communication skills

+ Able to operate effectively in ambiguity with aggressive timelines

We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we "follow the science" that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.

**Who we are ...**

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**What we look for ...**

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

**Residents of Colorado**

Click here ( to request this role's pay range.

Current Employees apply HERE ($1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE ($4020.htmld)

**US and Puerto Rico Residents Only:**

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster (

EEOC GINA Supplement

OFCCP EEO Supplement (\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf)

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

**Search Firm Representatives Please Read Carefully**

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

**Employee Status:**



No relocation

**VISA Sponsorship:**

**Travel Requirements:**


**Flexible Work Arrangements:**

Remote Work


**Valid Driving License:**

**Hazardous Material(s):**

**Number of Openings:**


**Requisition ID:** R140802
21d ago

Systems Analyst - Production Support

Ashburn, VA
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

CyberSource, a Visa company, is a global leader in eCommerce payment management. CyberSource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, CyberSource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.

Position Description

CyberSource is looking for a bright, passionate and dedicated employee to join our Operations 2nd Level Applications team as a lead role. In this role you will be responsible for supporting various projects and supporting our production transaction processing systems. These systems are truly the backbone of our business and process millions of transactions daily for some of the most prestigious companies in the US.

Specific Responsibilities will include:

Supporting the major platform and infrastructure projects from operations side and ensure seamless implementation end to end

Initial escalation point for Service Desk Tier 1 for application issues

Maintain and update 3rd party applications running on IIS, .NET, Java/Linux, Kubernetes containers etc.

Monitor application performance (e.g. memory, logging, latency)

Writing SQL queries for data analytics

Problem and issues Management for Applications

Code release into Test and Production environments using industry standard deployment tools

Support application deployment using MSI/chef/Jenkins for new and existing services or features working with different groups like Product Development and Engineering

Support Customer Support on merchant escalated issues specific to applications. (e.g. increased latency, transactional issues, features not working as expected etc. )

Implement and maintain Performance monitoring dashboards using industry standard tools (Splunk, Thousand Eyes, Keynote, Opnet, Runscope, Ghost inspector, Evolven, Graphite etc..)

Supporting application and infrastructure based on new technologies like Kubernetes containers, Kafka, Graphana, Prometheus, Elastic etc.

Basic Qualifications

* 2 years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

* Knowledge and experience in edge cutting technologies like Docker/Kubernetes containers, Kafka etc.
* Experience managing applications running on different middleware stack (IIS, .NET, Java apps running on TcServer, Jboss etc.)
* Shell/Bash scripting or PowerShell fluency
* Knowledge on REST API framework
* Knowledge or experience working with some of the cutting edge technologies like PromSQL, Graphana, Elastic etc.
* Experience working with various CICD tools such as Chef/Jenkins etc
* Knowledge of LAN/WAN and basic networking concepts
* General understanding of programming concepts
* Experience writing basic SQL queries
* Familiarity with navigating around Linux command line
* Knowledge of system administration, databases and/or network topology
* Strong written and communication skills
* Strong work ethic, self-starter, ability to work in fast-paced, team-oriented environment
* Self-motivated and goal driven to run with individual projects to meet business needs
* Help planning and directing of projects to ensure application efficiency
* Ability to adapt to shift work (off hours/weekend work)

Work Hours:

* Incumbent must make themselves available during core business hours with the flexibility to support business after hours in case of issues.

Travel Requirements:

* This position requires the incumbent to travel for work 0% of the time.

Physical Requirements:

* This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
60d+ ago

System Support Specialist

Ashburn, VA
DHL is offering one exceptional candidate the chance to support all production systems running in IT Services at our Mechanicsburg, PA datacenter. In this role, you will be responsible for first line operational support in a Tier 3 server team. You will provide proactive maintenance and administration of computer hardware, software and operational tools.
Your Background Includes:

* 2+ years experience with RedHat Enterprise Linux vs 6 and 7 and Linux security best practices.
* Provide second level technical support in global capacity for UNIX and LINUX systems, primarily RedHat Enterprise LINUX
* Provide on call support in a Follow-the-Sun approach for after-hours and weekend escalation and projects
* 2+ years experience with troubleshooting OS performance and system logs
* ITIL knowledge
* 4-year degree
* Ability to solve problems quickly and effectively and calmly resolve high risk situations
* Interface with SAN Engineers, DBAs, and application support teams in troubleshooting situations

In Your Day To Day Role, You Will:

* Love your job!
* Document best practices and adhere to formal standards and processes
* Gather, asses, and communicate critical information to a broad set of teams
* Assist with production and project management activities
* Provide 3rd level support of systems running in IT Services
* Maintain effective relationships with customers
* Champion continuous improvement and innovation
* Understand and follow DPDHL Business Knowledge
* Contribute to the maintenance and installation work in IT Operations.
* Use system and network management tools to collect performance statistics
* Investigate minor security breaches and assist with defining user access rights and privileges

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.The EEO is the Law poster is available here:

Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.
27d ago

User Support Systems Engineer, Lead

Reston, VA
More About the Role:NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

What You'll Get to Do:Leidos is seeking a User Support Systems Engineer Lead to support the SMIT contract as one of the key members of the User Support Services team. The candidate will be responsible for providing technical support and guidance in developing and designing multiple capabilities. Including but not limited to mobility, electronic software distribution, and end user core build.

•Provide technical direction to the IT Service Implementation and Transition organization.•Provide vision and leadership resulting in improvement across all NMCI services, specifically through service implementation and transition activities.•Support engineers performing activities such as Cybersecurity Authorization, Hardware Configuration, Software Development and Support, Verification and Validation Testing, and Installation for new IT services or changes to existing IT services.•Ensure engineers comply with the established ITSM processes.•Ensure high quality results across the teams and across projects.•Engage with the NCMI operations team and involve them in activities of service implementation and service transition.•Interact with project managers to provide service implementation and transition engineers to implement their projects and assist project managers in identifying necessary resources and de-conflicting schedules to utilize those resources across projects.•Provide guidance to engineers to ensure progress according to technical objectives within schedule guidelines.•Provide status of activities within the IT Service Implementation and Transition organization.•Mentor junior engineers.•Liaison with customer representatives to collaborate on program/project activities.

You'll Bring These Qualifications:•Requires B.S. Degree and 8-12 years of prior relevant experience or Masters with 6-10 years of prior relevant experience (in Information Technology, Network Engineering, Electrical Engineering, Computer Science, Computer Engineering, or related field).•U.S. Citizen and an active DoD Secret Clearance.•Ability to multi-task, self-assign work, and lead a geographically distributed team in a dynamic, fast-paced environment.•Strong analytical, communication and troubleshooting skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership.•Technical knowledge and skills in one or more of the following areas: hardware configuration, software development and configuration, software and hardware testing, and software and hardware installation.•Knowledge and experience of how to lead teams to implement and transition services utilizing various IT development models and methodologies (e.g. waterfall, Agile, incremental, DevOps, Scrum).•Experience working in large information technology enterprise environments.•Experience in collaborating with other enterprise technologists both internal and external to resolve complex technical issues.

These Qualifications Would be Nice to Have:•Experience with ITIL processes and/or ITIL Foundation V3/4 certification.•Experience applying systems engineering fundamental concepts, processes, practices, and procedures on technical assignments.•Prior experience with Navy customer.
Pay Range:Pay Range $91,000.00 - $140,000.00 - $189,000.00

#Remote REQNUMBER: R-00068247

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
4d ago

IT Systems Support Specialist

K2 Insurance Services, LLC
Remote or San Diego, CA
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K2 Insurance Services is seeking full-time
Systems Support Specialists to join its IT team. This position is available in Harrisburg, PA and San Diego, CA, with some flexibility to work remote. K2 Insurance offers the opportunity to join an established company in growth mode. Our pay and benefits program includes competitive salary; bonus plan; medical, dental, and vision insurance with no waiting period; paid time-off in year of hire; and 401(k) with employer match. K2 Insurance, through its affiliated insurance companies and agencies, continues to expand its product offerings and distribution by developing new insurance programs and increasing the number and geographic diversity of its marketing, sales, underwriting, and support staff. Systems Support Specialist will offer assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. The Systems Support Specialist will generally track all instances of support by creating IT tickets using ticket-tracking software. They will update the status of each ticket as they successfully assist each user with their issues. Their assistance may be conducted in person for internal users or on the phone when assisting external users. IT Systems Support Specialist responsibilities include: Providing on-site and remote users with technical support, including troubleshooting assistance and problem resolution for PCs (laptops and desktops), printers and other peripherals, PC and server applications, databases, mobile devices, and remote access. Purchasing desktop hardware, installing software, configuring and setting up PCs, and installing and setting-up printers and other peripherals as necessary. Level 1 and Level 2 Support for problems identified with systems and network. Participate in technical research and solution development to increase efficiency, maximize reliability and promote innovation. Placing hardware into production by establishing connections; entering necessary commands. Maintains system capability by testing computer components. Maintains historical records by documenting hardware and software changes and revisions. Maintains client confidence and protects operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Analyze and solve escalated issues with IT hardware and software. Document and advise users on optimal use of technical resources. Log all service interactions and document resolutions. Utilize opportunities to learn new skills and technologies. Excellent communication and problem-solving skills combined with strong customer service focus. Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed. Other duties as assigned and/or required. The ideal candidate will have: Degree in business, math, computer science, info systems, engineering or related technical field are helpful, but not required. Certifications such as CompTIA - A+, Network+, Security+ strongly preferred. Minimum of 3-5 years' systems support experience. Experience and expertise in core technology products such as operating systems, hardware, mobile device management & troubleshooting, email & spam filtering, copiers & printers, mobile devices, etc. Experience with core Microsoft Enterprise Products including; Windows 7 & 10 Pro and Office 365. Theoretical and practical knowledge of Domain Management; Group Policy, Active Directory, DNS, WDS, etc. Experience with Hyper-V & VMware Desktop Virtualization or another virtualization technology A working knowledge of common information technologies and systems. Ability to read and interpret documents such as contracts, procedures, instructions, MSDS forms and safety manuals. Ability to multi-task, making progress on multiple projects simultaneously and providing support as needed. Excellent communication and problem-solving skills combined with strong customer service focus. Ability to lift and move objects weighing up to 50 lbs. Learn more about K2 Insurance Services at
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Average Salary For a Systems Support

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Systems Support is $59,774 per year or $29 per hour. The highest paying Systems Support jobs have a salary over $84,000 per year while the lowest paying Systems Support jobs pay $42,000 per year

Average Systems Support Salary
$59,000 yearly
$29 hourly
Updated October 19, 2021
10 %
90 %

Highest Paying Cities For Systems Support

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CityascdescAvg. salaryascdescHourly rateascdesc
Eureka, CA
Washington, DC
Ashburn, VA
Novi, MI
Bridgewater, NJ
Indianapolis, IN

5 Common Career Paths For a Systems Support

Technical Support Specialist

A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.

Systems Administrator

Systems administrators are employees who oversee information technology infrastructures in the office. They are skilled information technology professionals who are knowledgeable about the company's network systems and other technology-related infrastructures. They are responsible for installing, configuring, or updating network systems, software, and hardware. They also monitor the different systems and troubleshoot any issues that users may encounter. Systems administrators manage the access of users, ensure the security of the network, and address any challenges that users may have. They conduct repairs and routine maintenance to ensure that the systems in place are in the best shape.

Network Administrator

A network administrator is responsible for managing an organization's computer systems, ensuring its smooth operations and highest efficiency. Network administrators' duties include inspecting network malfunctions, troubleshooting unresponsive programs, improving system processes, analyzing client's specifications, upgrading existing applications, coordinating with the technology department, and creating a report of network issues resolutions. A network administrator should display a strong command of programming languages. Extensive knowledge in the technology industry and analytical and problem-solving skills to manage network problems immediately is also necessary.

Systems Analyst

A systems analyst is responsible for monitoring the effectiveness of technology systems and analyzing its efficiency for business operations and clients' needs. Systems analysts create specific modifications to operating systems and help design solutions and processes. Other tasks include managing the system's workflow, diagnosing and detecting malfunctions, performing troubleshooting, and assisting clients' with their concerns. A systems analyst must have excellent command with programming languages and the knowledge with the technology industry to understand systems' complexities and processes.

Information Technology/Support Technician

An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

Illustrated Career Paths For a Systems Support