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Top 50 Systems Support Skills

Below we've compiled a list of the most important skills for a Systems Support. We ranked the top skills based on the percentage of Systems Support resumes they appeared on. For example, 11.7% of Systems Support resumes contained Hardware Issues as a skill. Let's find out what skills a Systems Support actually needs in order to be successful in the workplace.

These are the most important skills for a Systems Support:

1. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Systems Support jobs:
  • Integrated proactive network monitoring reducing downtime drastically by responding to connectivity and other hardware issues before they were reported by users.
  • Research software and hardware issues and recommend a course of action based on business needs.
  • Contract: IT Specialist: Provided technical support for users having software or hardware issues.
  • Received a daily average of 60 inbound calls from employees who were experiencing software\hardware issues.
  • Fix hardware issues such as broken power supplies, disc drives, and mother boards.
  • Worked with end users resolving their software and hardware issues.
  • Experienced in troubleshooting HP and Dell server hardware issues.
  • Resolved problems related to software and hardware issues.
  • Diagnosed and resolved computer and network hardware issues.
  • Resolved Smart-card reader hardware issues.

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2. Desktop

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high Demand
Here's how Desktop is used in Systems Support jobs:
  • Developed and implemented alternate methods of remotely troubleshooting and resolving desktop issues.
  • Developed and maintained desktop support procedures and prepared end-user documentation.
  • Provided remote desktop support using NetMeeting.
  • Performed troubleshooting client side to determine if the issue at hand was a network/server/desktop issue and resolved as necessary.
  • Imaged desktop and laptop computers using Systems Center Imaging Interface and restored all user data to new computers.
  • Provided technical support on Server OS and hardware, desktop OS and hardware, and other office equipment.
  • Support hardware such HP/MAC Desktop and Laptop PC's, Blackberry Devices, HP and Canon LaserJet Printers.
  • Key contributor in widespread deployment of desktop imaging as first level of PC hardware and software support.
  • Perform software/system updates, email and other various configurations on desktop, laptop and virtual machines.
  • Provided first level support for desktop computer systems under the guidance of the Site Support Administrator.
  • Provide remote and at-desk support for employees at Fidelity Investments including desktop support and network support.
  • Installed, maintained, configured and repaired network hardware, operating systems, and desktop applications.
  • Imaged new and old laptops and desktops in support of Disaster Recovery Plan implementation.
  • Provided hands on desktop support for Butler Snow employees in the Memphis office.
  • Provided complete desktop and phone support.
  • Supported Win NT 3.1, SQL, Win 95 desktops (~70), printers, bar coding and labeling.
  • Provide quality desktop support to user community, employing a high degree of customer service, technical expertise, and timeliness.
  • Refreshed users migrating from Windows XP to Windows 7 to new and legacy computers Desktop and software site support.
  • Provided desk side support for 200+ users Performed maintenance tasks and configuration with desktop management software tools.
  • Provided remote and onsite desktop technical support to university community (1,500 seats).

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22 Desktop Jobs

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3. Network Printers

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high Demand
Here's how Network Printers is used in Systems Support jobs:
  • Repair, Ghost, install and configure workstation Computers, Laptops, Macs, Local Printers and Network Printers.
  • Trouble shoot network problems on local computers such as Internet connections and setting up network printers.
  • Repair, install and configure workstation Computers, Servers, Laptops, Desktop and Network Printers.
  • Imaged and installed new desktop and laptop machines as well as new network printers.
  • Provided extensive support and configuration to network printers, faxes, scanners.
  • Installed and Maintained network printers, local printers, and print servers.
  • Install and configure local and network printers (TCP/IP).
  • Install network printers, server applications and wireless routers.

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4. Technical Support

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high Demand
Here's how Technical Support is used in Systems Support jobs:
  • Provide Technical Support and Troubleshooting locally and remotely in a 10000+ End-User environment including Executive level employees.
  • Ensured the facility operations ran efficiently and securely Provided technical support to staff and customers
  • Key value-generator in team created to provide technical support to university faculty and staff.
  • Provided high level technical support to Vulcan staff including top-level executives.
  • Provide timely response and resolution for internal technical support requests.
  • Provide technical support on software installation and configuration.
  • Provided on-site technical support to end-users.
  • Offered technical support on hardware and software support for the callers and also provide support for the XPS w/ gaming problems.
  • Provided technical support to faculty, staff and international students for premier business school in the country.
  • Key Contributions: Provide level III technical support to a mixed-platform user community of 500+ customers.
  • Provide technical support to staff and clients in person or over the telephone.
  • Provide technical support for the College's computer and audio visual environments.
  • Provide guidance and instruction to 1st and 2nd tier technical support.
  • Provided technical support to 5 warehouses, over 300 users
  • Provide non clinical application and technical support for users.
  • Provide prompt efficient and accurate technical support to approx.
  • End user technical support duties as required.
  • Supported company via inbound technical support calls.
  • Provided technical support over 800+ users.
  • Provide Gallaudet University President/Provost front office technical support.

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1 Technical Support Jobs

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5. Remote Access

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high Demand
Here's how Remote Access is used in Systems Support jobs:
  • Evaluated Cisco AS5200/AS5300 and Cisco 804 equipment to determine feasibility of an ISDN infrastructure for Remote Access.
  • Performed security administration functions for user, data, and remote access.
  • Installed and administered Remote Access Software.
  • Used STK Santricity software for remote access to disk arrays for remote diagnosis and resolution.

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2 Remote Access Jobs

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6. PCS

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high Demand
Here's how PCS is used in Systems Support jobs:
  • Created presentations using PowerPoint Provided technical support to network user and was also responsible for software installation on individual PCs.
  • Created user profiles and configured Windows-based PCs (laptops and desktops), printers, network accounts, and network permissions.
  • Selected for promotion to project management to set up, test, configure and support all PCs and peripherals.
  • Wiped data from PCs and servers prior to shipping to the vendor or redeploying to the customer.
  • Imaged new computers, joined them to the domain, and loaded anti-virus software on PCs.
  • Provide technical assistance, support, and troubleshooting to customers with Elite systems desktop/notebook PCs.
  • Involved in a firm wide roll-out and support of WinNT PCs to Win XP PCs
  • Performed the setup, testing and troubleshooting of PCs, peripherals and associated drivers.
  • Refreshed 200+ PCs and transferred all users' data to new PC.
  • Manage material specifications for raw and intermediate materials using BPCS and QDMS.
  • Maintained an adequate inventory of PCs, printers and related supplies.
  • Configured PCs exclusively with SMC network interface cards for LAN connectivity.
  • Maintained current PCs and installed new hardware or systems as needed.
  • Provide support imaging, configuring, and troubleshooting PCs, laptops, tablets, printers and other related peripheral devices.
  • Provide help desk problem solving support and onsite field service including troubleshooting/repair of PCs, Macs and printers.
  • Provisioned new equipment, including PCs, laptops, printers, multifunction equipment, and phones.
  • Used disk imaging software Symantec Ghost to image new and reusable PCs.
  • Removed viruses and other malware from client PCs.
  • Win XP, Win 7, Mac OS X Lion) Imaged Dell PCs and laptops, and MacBook Pro's.
  • Provided essential systems support and maintenance Problem-solved hardware issues for various platforms Install and perform minor repairs to equipment and PCs

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1 PCS Jobs

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7. Customer Service

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high Demand
Here's how Customer Service is used in Systems Support jobs:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided subscribers with product information, account provisioning, and general customer service.
  • Demonstrated thought leadership and direct technical resources supporting excellent delivery of customer service.
  • Provide excellent customer service while covering reference and circulation desks within Library systems.
  • Solved problems quickly and effectively with platinum customer service skills.
  • Provided quality customer service while adhering to district standards.
  • Recognized for providing exceptional customer service.
  • Earned Technician of the Quarter award for comprehensive technical knowledge and outstanding customer service in 2nd Quarter in 2011.
  • Provide excellent customer service by being the first point of contact in the IGT call center.
  • Supported total customer services, quickly responded to all telephone calls and service desk customers.
  • Provide proactive enhanced quality customer service to clients via LogMein remote and phone conferencing.
  • Exercise great customer service skills with the ability to understand the situation at hand.
  • Delivered excellent Unix server and hardware support and customer service for CDK clients.
  • Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation.
  • Provided multiplexor and modem technology solutions for Credit Union banking customer service.
  • Serve as lead customer service technician onsite to resolve Remedy trouble ticket requests.
  • Manage multi-line phone system, providing customer service while resolving client inquiries.
  • Required strong customer service and team skills Working with internal applications to resolve incoming calls in a timely manner.

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2 Customer Service Jobs

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8. Laptops

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high Demand
Here's how Laptops is used in Systems Support jobs:
  • Visited executive homes to set up, troubleshoot, and configure desktop PC's and laptops on the network.
  • Create User accounts, set up new desktops & laptops, and trained users on new technology.
  • Deployed new laptops, monitors and printers; installed and configured the OS, applications and drivers.
  • Support disaster recovery plans, perform regular backups and creating Ghost images of laptops prior to upgrade.
  • Image, Troubleshoot, Fix, Upgrade and Deploy hardware and software for desktops and laptops.
  • Coordinated, conducted and maintained a database of all personal computers, printers and laptops.
  • Check equipment out & in (LitePro, Laptops, and Conference bridge phones).
  • Performed system repairs and troubleshooting for all PC's, software, printers and laptops
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Image and deploy Mac and Windows laptops, desktops, and dual-boot systems.
  • Serviced and supported Laptops/Desktops computers and servers in HP and Dell shop.
  • Created base image for user desktops / laptops; repaired PC hardware.
  • Configured wireless routers, Aruba devices, and laptops for remote access
  • Managed IT resources (laptops, projectors, cameras etc.)
  • Manage Windows 7 desktops and laptops with Microsoft SCCM.
  • Install internal components for Laptops & Desktops machines.
  • Created NT UI builds and ghost images for PC's and laptops.
  • Installed and updated Safeboot security software on all government laptops.
  • Configure Dell OptiPlex [ ] Desktops, & Dell Latitude [ ] model Laptops.
  • End User Support Primary responsibilities include break/fix support for Lenovo Laptops & Desktops.

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6 Laptops Jobs

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9. Windows XP

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high Demand
Here's how Windows XP is used in Systems Support jobs:
  • Manage in large scale of Windows XP deployment of 3000+ Hewlett Packard PCs throughout the Riverside County.
  • Installed, configured and resolved problems with Windows 2000, Windows XP, Windows server 2003 operating systems
  • Performed Windows XP to Windows 7 workstation upgrades at sites in the North American Region.
  • Supported Windows XP and 7 PCs, and UNIX/Windows servers for Federal government national applications.
  • Install and trouble shoot Windows XP and Windows 7/8 for laptops, and desktops.
  • Provided first and second level support for Windows XP workstations in fast-paced Business environment.
  • Installed drivers, software, and applications on new Windows XP Professional computer.
  • Configured Windows XP to receive software updates and security patches when needed.
  • Image and deploy Desktops and laptops with Windows XP or Windows 7.
  • Performed upgrades from Windows XP to Windows 7 for all company computers.
  • Worked on development and deployment of Windows XP and OSX builds.
  • Configured Windows XP based laptops and proprietary software for deployment.
  • Led company wide upgrade to Windows XP for 350+ employees.
  • Migrated computers software files from windows XP to windows 2007
  • Migrated site from Windows XP to Windows 7.
  • Provide end user support for Windows 98, Windows 2000, Windows XP and Exchange 2000.
  • Support users running Windows XP, MS Office2003, Outlook, Acrobat 8 Pro,.
  • Provided IT support to 75 users on a Windows XP platform email system.
  • Supported 20 Windows XP/7 users: LAN, Blackberries, Avaya phones, PC hardware, MS Office, etc.

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10. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Systems Support jobs:
  • Diagnosed, troubleshoot and resolved various workstation issues including but not limited to network connectivity, peripheral equipment and user access.
  • Handled technical troubleshooting within an enterprise environment.
  • Diagnosed, troubleshoot and repaired common PC hardware, operating system and Was single point of contact for all break/fix situations.
  • Test and troubleshoot software and hardware to evaluate ease of use and whether product will aid user in performing work.
  • Set up, performed troubleshooting, and provided daily desk side support for application and network connectivity issues.
  • Work with ISD Engineers and Wal-Mart on Troubleshooting Scripts for Configurations for all New Wal-Mart Installs and Projects.
  • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
  • Implemented VOIP phone system, including design, installation and troubleshooting of data lines.
  • Perform troubleshooting, problem isolation, and resolution for reported issues.
  • Used extensive troubleshooting knowledge to resolve network and network node issues.
  • Provided technical support to end-users to meet troubleshooting needs.
  • Walked customers through step-by-step process for troubleshooting hardware issues.
  • Used remote access to perform troubleshooting when needed.
  • Completed troubleshooting and repair when computers had problems.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Used good problem-solving skills for troubleshooting problems.
  • Test applications and troubleshoot errors.
  • Maintain and troubleshoot Cisco 3560 switches and 4506 Catalyst.
  • Maintain and troubleshoot Hp Proliant G2, G3 servers.
  • support, Server support, LAN/WAN support Troubleshoot issues on all workstations, servers, routers and related hardware.

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13 Troubleshoot Jobs

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11. Active Directory

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high Demand
Here's how Active Directory is used in Systems Support jobs:
  • Maintained network architecture using Windows Active Directory to manage server resources, user profiles and network security.
  • Monitored UNIX/Windows server (Active Directory and SCCM) environment for Federal government national applications.
  • Created necessary security groups in active directory.
  • Experienced as a support technician in a domain network, managing active directory, and troubleshooting common application and hardware problems.
  • Support for Blackberry, MS Exchange 2k3, Active Directory, and workstations issues until resolved.
  • Use Active Directory; establish the OU for labs and creating lab level Group Policies.
  • Used Active Directory to support passwords, account extensions, group memberships and permissions settings.
  • Managed users accounts in Active Directory (add, remove, groups).
  • Created new users and employees' computer accounts using Active Directory.
  • Create and manage accounts in active directory and Exchange 2007.
  • Created users through Exchange Management Console and Active Directory.
  • Create Network accounts through IDM and Active directory.
  • Managed Microsoft Exchange and Active Directory.
  • Resolve account problems in Active Directory.
  • Maintain accounts in Active Directory.
  • Managed, created, and configured users' accounts in Active Directory for support, updates, onboarding, and off-boarding.
  • Worked on Windows [ ] server and desktop, domain and active directory, LAN administration and network security support.
  • Performed Active Directory user and computer maintenance, including, modifying users, correcting computer OUs, rebuilding profiles.
  • Assisted in the migration of the Oconee Hospital Active Directory domain to the GHS Active Directory domain.
  • Maintain the availability of the WAN and LAN resources in a multi-domain Microsoft 2003 Server Active Directory and Novell Netware environment.

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7 Active Directory Jobs

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12. Setup

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high Demand
Here's how Setup is used in Systems Support jobs:
  • Configure and inventory computers for incoming personnel and setup voice/data connections.
  • Revise company procedural documents for server setup and maintenance.
  • Raid system setups, disaster recovery operations.
  • Performed Network and System Administration duties including new user setup, password changes, employee terminations and account management.
  • Helped move hardware / servers to new DR site and setup the 400,000 square foot DR data center.
  • Input data entry materials a database setup to track the deployment of hardware for the school.
  • Deployed computers to schools; setup and imaged the new computers and re-imaged the old computers.
  • Provide support to Sales/Marketing with trade show setup and booth attendance and hardware demonstrations.
  • Standardize PC setup software and hardware for different groups, cloning HD images.
  • Managed CAD standards and libraries, setup application variables and project directory structure.
  • Provided initial network setup for the Edison Friendship Charter School and Chamberlain Campus.
  • Run various SQL scripts, setup backup jobs, and SQL maintenance plans.
  • Provide hardware and software installation and setup and perform system maintenance.
  • Perform Software setup training and client user training for mobile data.
  • Coordinated division trade shows to insure seamless setup.
  • Helped setup and configure a XWall spam filter server for them, and also helped maintain their Exchange 2003 server.
  • Managed the setup and support of Audio Visual equipment including video conferences, Webnars and WebEx.
  • Led the setup of the IT architecture of a trading floor for 40 energy traders
  • Install and setup antivirus on local machines.
  • Use NETID to setup new static IP address.

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3 Setup Jobs

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13. Data Entry

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high Demand
Here's how Data Entry is used in Systems Support jobs:
  • Complete data entry for all charges and diagnosis for Medicare patients who were seen at the ancillary clinics, when operational.
  • Worked in software programs: Vista, Microsoft Word, Home Depot System and data entry in Excel
  • Handled research, calling customers directly, data entry into Excel spreadsheets and other clerical duties.
  • Automated division's data entry sales system saving process time by 25%.
  • Perform data entry and analyzed data.
  • Perform data entry of work requests and process work request using Numara Track-It!

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1 Data Entry Jobs

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14. Email

demand arrow
high Demand
Here's how Email is used in Systems Support jobs:
  • Provide operational support to DuPont for printing, fax, FTP, Email from SAP to vendors and support staff worldwide.
  • Provide effective and consistent technical support while diagnosing application errors and networking issues via phone, email, and remote software.
  • Provide support to staff and faculty in the use of the Cisco phone, Microsoft Office and Outlook email system.
  • Assist on the support desk, involving incoming phone call requests, emails and footprints.
  • Support was delivered via phone, email and chat to the end user.
  • Handled inbound calls routed via CRM system and responded via phone or email.
  • Configure Apache web server, email server and install other software on UNIX.
  • Created Active Directory OU's, Email and Domain accounts.
  • Performed support on network connectivity & Outlook email issues.
  • Recovered email and maintained Exchange.
  • Resolved printing & email issues.
  • Utilized e-mail, voicemail, and a busy call center to effectively and expediently solve all client issues.
  • Assist users with Email setup and configuration, mailbox maintenance, and data backups (archives/pst files.)
  • Create and maintain user accounts for Coinstar Domain, Exchange email groups and manage mailbox size.
  • Provide tech support for DSL and Email support for end users Installed and Program networking equipment.
  • Established an email and ftp server using Novell and Caldera.
  • Lead the coordination for the build of laptops, AD, Email, & Lync accounts for all New Hires.
  • face, by email, or over phone.
  • Developed websites, banners, mobile sites and email campaigns for Watson, Novartis, Sanofi, and Pfizer.
  • Maintained all PBX and voicemail systems through out all sites.

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1 Email Jobs

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15. End User

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average Demand
Here's how End User is used in Systems Support jobs:
  • Provided end user support in volatile and ever-changing environment.
  • Worked for this company as End User Support Tech I position to troubleshoot issues, reset passwords, setup new equipment.
  • Provided level 3 technical support for server, on and off site end users, management, and operations staff.
  • Worked with network and application engineers to ensure high end user satisfaction in a call center environment.
  • Guide the end user on how to configure WINDOWS and MS Office through telephone.
  • Worked with end users for trouble shooting connection errors over the Canopy network.
  • Trained office personnel and end users on office automation and other automated tools.
  • Establish and maintain contact with end users to resolve incidents in timely manner.
  • Trained end user with mechanical use of rotary and laser engraving systems.
  • Assist in internal end user moves, punching down LAN connections.
  • Create and manage documentation for both end users and internal support.
  • Conduct all end user training for software and other audio/video technologies.
  • Upgraded Macintosh operating system and provided training to end user.
  • Develop help sheets and knowledge base articles for end users.
  • Provided training and support to develop end user skill.
  • Generated reports and created customized UI for end users.
  • Transport equipment safely to end users.
  • Provided support for end users.
  • Provide end user support for several small company networks Test, repair and replace equipment for end users
  • Provide internal end user support to a midlevel size company for both remote and in office users.

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37 End User Jobs

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16. Backup

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average Demand
Here's how Backup is used in Systems Support jobs:
  • Maintained system tape backups and implemented disaster recovery plan.
  • Established backup and catastrophic preparedness procedures.
  • Set up new faculty mail accounts, executed backups and updates, as well as user-focused solutions for faculty IT issues.
  • Coordinated and conducted inventory of all backup servers and what files, databases were being backed up.
  • Perform maintenance functions on the local-area network including backups, user access, and data security.
  • Scheduled all backup to run automatically full, incremental as well as differential.
  • Provided hands on guidance and troubleshooting backup servers as well as tape library.
  • Assist users with network drive backups and restores of files/folders and documents.
  • Created a secondary off site cloud storage for data backup.
  • Mentored team and served as backup trainer for new hires.
  • Manage backups for the servers.
  • Configured and managed client backups.
  • Provided UFS file system administration and used VERITAS Netbackup to administer the backup/Storage environment.
  • Configured and utilized Legato Networker as a backup solution.
  • Managed system backups and restore using VERITAS NetBackup * Provided support for data base administrator by providing tablespace when requested.
  • Shipped up to 250 backup tapes offsite and tracked incoming media on a daily basis.
  • Maintain SGI file server environment and daily backups with Legato Networker to DLT tapes.
  • Installed, configured and implementation of backup system TSM 5.X.
  • Manage weekly tape backups using Symantec Backup Exec.
  • Verified that backups run properly according to schedule Antivirus Installation and configuration.

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17. SQL

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average Demand
Here's how SQL is used in Systems Support jobs:
  • Implemented an extensive laptop inventory database by using SQL to execute and manipulate queries, resulting in time and cost management.
  • Perform procedures for the installation, SQL configuration, and deployment of all software related to MOC1 software products.
  • Created reports using SQL and XML to design custom layouts and data feeds from the ticketing system.
  • Created design, coding, naming conventions for SQL Server development for whole department.
  • Provide 24/7 technical support with maintenance of all Kaiser Systems and SQL server.
  • Created T-SQL scripts to transfer data from staging area to data warehouse databases.
  • Re-designed OLTP database for Sales Support System in SQL Server 2005.
  • Created specifications for new production server hardware for SQL Server.
  • Executed database queries using MS SQL and Oracle.
  • Guided developers for writing efficient T-SQL code.
  • Created databases using Microsoft SQL Server.
  • Supported SAP, SQL based applications.
  • Update team tracker on SQL server.
  • Learned how to write programs that interact across multiple languages (Access, VBA, SQL, and SAP).
  • Deployed Windows 2008 R2, Windows 2012, and MSSQL 2008 R2 servers.
  • Supported IIS, COM+, and SQL server.
  • Used SQL Server 2005 diagrammer for reverse engineering, AR Studio for logical and physical database design.
  • Experience with Microsoft SQL Server 2008/2012 Restoring, Deleting, Shrinking, and backing up databases.
  • Involved in Migrating and redesigning SSAS cube from Cognos to SQL Server.
  • Specialized in data investigations/extracts using SQL Server, Toad, MSAccess.

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1 SQL Jobs

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18. VPN

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average Demand
Here's how VPN is used in Systems Support jobs:
  • Performed laptop encryption configuration and management; configured and managed RSA software and hardware tokens; configured and troubleshot VPN-user connectivity.
  • Designed and coded a text editor and an interface for installing a VPN connection application using VB6.
  • Reset RSA tokens including DMS RSA tokens as well as helping user change pins for the VPN.
  • Verify, unlock, and reset user passwords and accounts (VPN, Token) via Active Directory/CICS
  • Experience trouble shooting and setting up VPN's using MCI access manager and Cisco VPN Client.
  • Created, configured, troubleshoot and resolved Cisco Wireless and VPN connections and related issues.
  • Provided LAN, WAN, Wi-Fi and VPN support, administration, installation and monitoring.
  • Installed and configured Voice over IP phones campus wide utilizing their VPN connection.
  • Utilized Net switch and Cisco Any Connect Secure Mobility Client for VPN access.
  • Provided end user support for 500 plus user environment along with VPN support.
  • Configured, troubleshoot and support of remote users with VPN.
  • Provide support for VPN, VOIP and other software applications.
  • Support remote user's connectivity via dial-up and VPN.
  • Assist users with setup and configuration of VPN access.
  • Install and configure VPN on Laptops.
  • Support configuration of various systems for remote connections such as VPN, SSL, hardwire, wireless for remote access users.
  • Resolve Desktop, Print, VPN and network access issues to onsite and remote workers.
  • Helped surface ideas during implementation of Firepass' F5 SSL VPN hardware device.
  • Install and troubleshoot VPN, Blackberry, IPhone, and IPad equipment.
  • Install Specialize legacy software * Install and configure Citrix Client for use with Metaframe and also setup VPN Novell client accessed.

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1 VPN Jobs

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19. System Support

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average Demand
Here's how System Support is used in Systems Support jobs:
  • Provided hotel System Support to Intercontinental hotel brands foreign and domestic.
  • Network System Support: Responsible for the Set-up and maintenance of a vast Medical Billing Information System.
  • Traveled out of state for system support, manage equipment inventory, and administered the network.
  • Provided desktop system support in French / English to users located in Canada and United States.
  • Planned and organized the data population of a centralized, online system support knowledge database.
  • Provided system support for over 90 locations and 9000 computers.
  • Provided the Commonwealth of Virginia sales and system support.
  • Create and maintained procedures for System Support team.
  • Red coats are permanent system support staff.
  • Store System Support Upgrading all US stores to POS 2.2 with new server and update software on the registers.
  • Provide system support of Novell ZCM.
  • Provide system support for Epic inpatient, eMar, and CPOE implementations at Geisinger Medical Center.

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7 System Support Jobs

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20. Helpdesk

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average Demand
Here's how Helpdesk is used in Systems Support jobs:
  • Mentored junior systems administrators, reducing helpdesk turnovers and overtime.
  • Maintained documentation for Helpdesk problems.
  • Developed intermediate skills for Microsoft Office Suite, Adobe Creative Suite, and developed professional skills in Helpdesk environments.
  • Answered helpdesk e-mails and calls for technical assistance while using OTRS to track tickets from start to completion.
  • Provide excellent customer service and support for end-users throughout the school district in a helpdesk environment.
  • Supervised and resolved user incidents that could not be resolved by Tier1 helpdesk technicians.
  • Helped to reduce the response time in the resolution of helpdesk open tickets.
  • Helped employees in multiple Butler Snow offices via helpdesk calls and service tickets.
  • Provided Helpdesk support over the phone or 1st level desk side support
  • Provide Tier 3 support to Helpdesk/Service Desk IT technicians.
  • Tracked workload progress through the TouchPaper Helpdesk system.
  • Provide Helpdesk call support for 200 Users.
  • Operated the City of Alexandria's Helpdesk.
  • Level 2 Desktop Support and Helpdesk Support.
  • Acted as the lead Helpdesk Technician Worked on Citrix Mainframe, ODBC, Oracle 8 and Oracle 16 Client versions.
  • Research and resolve Level 3 Helpdesk tickets through remote and onsite troubleshooting minimizing impact on day to day operations.
  • Connect to remote computers securely using pcAnywhere to solve helpdesk and server problems quickly.
  • Contracted under Adecco, Troubleshooting and escalation of helpdesk tickets from inbound calls.
  • Provide Level II Helpdesk/Desktop/Networking end user support for all the Merkle Offices.
  • Accept warm handoff from the helpdesk for users experiencing technical issues that the helpdesk cannot work.

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3 Helpdesk Jobs

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21. Software Applications

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average Demand
Here's how Software Applications is used in Systems Support jobs:
  • Provided technical and functional software support for business users across all Commercial Software Applications over the phone and in person.
  • Provide client support for desktop software applications, connectivity, network and general systems and computer services related issues.
  • Played a key role in planning, developing, and deploying software applications and other technology solutions.
  • Prepared instruction materials and trained users in all Project software applications and upgrades.
  • Reset passwords in all software applications, Active Directive and Mainframe.
  • Assisted Hampton students with various types of software applications.
  • Install & Configure software applications for the end user.
  • Second level telephone and on-site end-user support for hardware installations and software applications.
  • Created, executed and debugged automated scripts, using Hewlett Packard's Quick Test Professional for several Web based Software Applications.
  • Used SMAC for ticketing purposes * Support DTE, Legal MacPac, Change- Pro, Summation and other legal software applications
  • Project rollout of new software applications and train end users.

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1 Software Applications Jobs

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22. OS

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average Demand
Here's how OS is used in Systems Support jobs:
  • Worked in computer diagnosis and timely software and hardware repair or replacement for college students, staff, and faculty.
  • Interview user to collect information about problem and leads user through diagnostic procedures to determine source of error.
  • Support Hospital Specific technology, and help physicians and nurses with single sign-on support for clinical applications.
  • Managed Microsoft Security Administration (WSUS patching) for Vulcan's global infrastructure.
  • Provided 24x7 operational Level 2 support for AT&T hosted web applications.
  • Field Service Support for 17 schools in the Boston Public School System.
  • Create and deploy images using BartPE, Ghost, and System-Prep.
  • Partnered in beta testing and roll out in scheduled cross-functional projects.
  • Provided diagnosis and resolution of PC and software related problems.
  • Closed open access or shared permissions on server 2000/2008.
  • Safeguarded employee's files using Ghost software.
  • Managed Microsoft Great Plains users and rolls.
  • Provided support on Microsoft Office software.
  • Created ghost images of client data files and OS Systems (win 95, 98, 2000 Professional and XP).
  • Used ghost images for upgrading PC's to Window's 2000.
  • Worked on creating Cognos catalog for users to access data from cubes.
  • Create and update corporate standard production images using Symantec Ghost software.
  • assisted Citicorp personnel with the transitioning and eventual closing of the Albuquerque Call Center facility.
  • Managed Kronos 7.0 WFC, Payroll, HR and Kronos Analytics Systems Designed interfaces for Kronos 7.0 WFC.
  • Reset Baan, Kronos, Network, Onbase, and PeopleSoft passwords.

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7 OS Jobs

No jobs at selected location

23. LAN

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average Demand
Here's how LAN is used in Systems Support jobs:
  • Participated in ERP implementation including planning, data importing, data validation.
  • Experience with disaster recovery planning and operations.
  • Branch Systems Support * Responsible for 3 servers and 30 networked computers in 5 offices in Northern New England.
  • Worked with various third party agencies to plan and execute builds according to client requirements and specifications.
  • Planned and implemented minor construction and building projects with regards to classroom tech and library needs.
  • Installed and configured new computers on a LAN, and installation and termination of Network cabling.
  • Planned and implemented functional cable management for employee offices and fire suppressing methods for cabling projects.
  • Key contributor in the planning and deployment of Vulcan's enterprise-wide Windows7/Office 2010 migration project.
  • Write test plan to do unit test, integration test for the released project.
  • Implemented planning and design of tech and facilities literature in electronic and paper form.
  • Updated and managed building floor plans for use with projects and evacuation situations.
  • Updated company sales CRM database, and developed database maintenance plan.
  • Installed Cat5 LAN drops in various locations as needed.
  • Work with the firm's LAN Network, Cisco Routers, and switches.
  • Participate in other analytical system projects to support Planning and Implementation.
  • Served as LAN administrator and system administrator for Rolm PBX, Phone Mail, and ACD (call center) applications.
  • Installed new hardware and software across all campuses (8 Hospitals and 12 Centra Care facilities in the Orlando area.)
  • Port Security, device track down, vlan changes & meet with clients at our sites for hosting events.
  • Planned, facilitated and executed a client-wide upgrade of our custom Datasafe application, over one hundred clients.
  • Create Symantec Ghost Images to be deployed throughout LAN.

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4 LAN Jobs

No jobs at selected location

24. Unix

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average Demand
Here's how Unix is used in Systems Support jobs:
  • Modified software (DDIST) applications and (Unix) scripts to accommodate new test procedures as requested.
  • Provided internal and remote system and network support for VMS, UNIX, and Windows platforms.
  • Develop and write Unix Script to list the users in alphabetical order by User I.D.
  • Implement and write Unix Script to boot users off.
  • Created and ran backups in UNIX.
  • Monitored UNIX system for problems.
  • Design and build in C#.NET, Oracle and UNIX.
  • Trouble Shoot Windows 2000, NT and Unix Servers.
  • Work with client WinNT & UNIX.
  • Schedule backups on UNIX and AS/400.
  • Configured Microsoft Services for Unix to enable remaining SGI workstations to share data from a Windows NT server.
  • Support and maintenance of Teloquent phone system server for dispatch center (based on SCO Unix).
  • Provided Software support (Mainframe, Unix and Peoplesoft) for our ESP batch scheduling system.
  • Work with UNIX Solaris 2.5 as a System Administrator Assistant.
  • Managed more than 30 Unix sun Solaris servers.
  • Receive and troubleshoot inbound calls Using remote systems, configure settings on Unix server Track and maintain tickets for issues received
  • Performed file system management on remote probe boxes Resolve misconfigured or malformed data on Unix systems at customer sites.
  • Team consisted of HP-UX Administrators, Lunix Administrators and DB2 DBAs.
  • Provide support to numerous Midrange UNIX Systems (HP-UX, Solaris 2.5, Risc6000, and SunOS).

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25. Computer Hardware

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average Demand
Here's how Computer Hardware is used in Systems Support jobs:
  • Updated and maintained computer hardware and software on over 80 computers.
  • Installed, modified and repaired computer hardware and software.
  • Process all invoices for payment using Macola accounting software, A/R, Maintain inventory of all computer hardware/software

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2 Computer Hardware Jobs

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26. Internet

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average Demand
Here's how Internet is used in Systems Support jobs:
  • Supported all issues involving Internet explorer connectivity.
  • Provided research on cost analysis for IT equipment, and served as the publishing editor for the agency Internet Website.
  • Help Desk, Internet Proficiency Hardware/Software maintenance and instillation for campus and home computers, Microsoft Suite Proficiency.
  • Build and Maintain Internet Web Servers, Create WebPages for Business users, provide technical support for end users
  • Identify end user issue related to network connections to domain, printer over LAN, VPN and Internet.
  • Created company policies and procedures governing PeopleSoft, Internet usage, access control, and incident response.
  • Developed from ground-level an upper level remote support staff for an internet infrastructure software firm.
  • Address all day to day questions by demonstrating proper internet, databases and printed resources.
  • Provided installation, operation, and maintenance of multiple complex telephone and Internet networks.
  • Developed an Internet and Intranet based fix income trading system for Institutional clients.
  • Provided Unix system support for multiple host systems in several Internet network systems.
  • Supported Internet and WAP connectivity on all Verizon Wireless mobile devices.
  • Address software/ hardware issues, performance abilities, and internet/wireless connections.
  • Use Internet research tools to identify care provider information.
  • Researched client problems using reference manuals and internet resources.
  • Set up new user accounts for Internet service.
  • Configured network, issued internet rights usage.
  • Assist Guests with Hotel Internet Support.
  • Manage 8e6 Watchdog for Internet filtering.
  • Supported Medicine Shoppe and Medicap franchises with email and internet issues.

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27. User Accounts

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average Demand
Here's how User Accounts is used in Systems Support jobs:
  • Administer Active Directory, including user accounts and security.
  • Administered end user accounts using Active Directory.
  • Manage user accounts, giving users rights, resetting password, and add them to groups on the server through Active Directory
  • Managed user accounts, perform systems backups/restores, and monitor disk space, vital processes and CPU usage.
  • Utilized Microsoft Active Directory, Microsoft Exchange Server to create and manage user accounts and mailboxes.
  • Administered in creating, deleting and modifying user accounts on MS Outlook & Exchange Server 5.5.
  • Performed routine maintenance on all Active Directory user accounts, data files, etc.
  • Maintain end-user accounts and email groups on the Microsoft Exchange Server and Active Directory.
  • Created user accounts under Active Directory and enable permissions according to their department.
  • Create new user accounts in Active Directory, new mailboxes on exchange server.
  • Managed all user accounts on accounting, sales, and customer service applications.
  • Created user accounts, E-Mail distribution groups, and contacts in exchange.
  • Created computer and user accounts for banking terminal use.
  • Served as LAN Administrator for new user accounts.
  • Create new user accounts on active directory.
  • Manage Cisco Unified Communications Manager and Unity connection Responsible for creating/managing Group Polices, sites/services, and managing user accounts.
  • Create and manage user accounts in Active Directory Setup/management of windows system and network infrastructure.
  • Installed servers, switches, routers and workstations Administered user accounts for Network, AS/400, and Exchange.
  • Administered user accounts in Novell 4.0 and Microsoft Windows NT environment with AS 400 Mainframe connected terminals.
  • Administered user accounts, filesystems and security procedures, troubleshooting filesystems, password and access issues.

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3 User Accounts Jobs

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28. Linux

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average Demand
Here's how Linux is used in Systems Support jobs:
  • Supported the StorageTek line of disk storage arrays across multiple OS s including Windows, UNIX, & Linux.
  • Implemented and supported an automated systems and patch management solution for Linux servers utilizing SSH keys and scripts.
  • Excelled in a cross-platform environment that included Windows, Unix, Linux, Outlook/Netscape Mail.
  • Perform server OS installs and hardware configurations running SBS2003/SBS2008, 2K8, & Linux.
  • Loaded and Configured network and Wireless connection for (Windows and Linux systems).
  • Streamed live video from a Linux server.
  • Provide support for Windows and Linux servers.
  • Developed Perl scripts for HDB database access (used Alstom Grid database utilities) on LINUX and Windows environment.
  • Install and Configure VMWARE on LINUX and Windows Systems Support for Unix Clients and OS upgrades.
  • Supported AIX, HP-UX, and many Dell Servers updated through Kickstart with Linux.
  • Experience administering Redhat, RHEL, CentOS, and Debian versions of Linux.
  • Integrated OpenLDAP with Linux PAM for ssh/sftp server.
  • Maintain Linux environment network and administration of Scalix clients and Sophos
  • Gained experience with Red Hat Linux, KDE, Apache, Pegasis, Caldera, and Novell Client 5.1.
  • Experience using cPanel and WHM along with Plesk in configuring, maintaining and repairing Linux web server systems.
  • Managed, setup and maintained companywide groups and user accounts within the Solaris and Linux environment.
  • contract) - Configuring/installing Big F5 Balance Loaders, Unix/Linux OS e.g.
  • Update onboard systems software as required in a Linux environment.
  • Supported a Windows/Linux OS based software application and IBMHardware.
  • Support, troubleshooting various Unix/Linux OS: Redhat, Centos, Solaris 9/10.

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3 Linux Jobs

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29. Citrix

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average Demand
Here's how Citrix is used in Systems Support jobs:
  • Maintained connectivity via Citrix servers to mortgage applications for remote sites.
  • Provided training to users of software such as Word, Excel, PowerPoint and Company specific software, such as Citrix
  • Contributed in implementing Rapport Server to administer, image, and deploy Citrix Thin Clients.
  • Conduct Citrix remediation to provide user with remote capabilities with personal laptops and desktops.
  • Supported users of the Citrix XenApp environment.
  • Provided support for and administer Citrix Metaframe Server.
  • Shadowed and troubleshooted users' desktop PC and Winterm issues remotely through DameWare NT Utilities and Citrix.
  • End User Support Tier 2 Supporting end users' applications and sessions in the Citrix VDI environment.
  • gained experience using a ticket support system, AD, and citrix.
  • Address Citrix Login issues and printing policies.
  • Supported EDI for document transfer Y2K administrator/Citrix Admin Performed all diagnostic checks, patches, upgrades, etc.
  • Used Citrix Director to reset Citrix sessions, Citrix accounts, and provide Remote Assistance within Citrix.
  • Experience with virtualization technologies such as Citrix Xen using XenCenter, RHEL KVM, and VMware vSphere and ESXi systems.

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30. Computer System

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low Demand
Here's how Computer System is used in Systems Support jobs:
  • Performed test on Computer Systems for availability and performing scans for unapproved or outdated software.
  • Maintained and repaired desktop computer systems and peripherals.
  • Document current computer system including system layout, capabilities, database manipulation, screen information, and work processes.
  • Assembled and prepared computer systems for use including hardware, software, network functionality and workstation installations.
  • Maintained and resolved any PC hardware, software, or LAN failures of the computer systems.
  • Performed troubleshooting, and maintenance of computer systems, hardware, peripherals, and telephony.
  • Created call tickets and distributed them to technicians to repair user's computer systems.
  • Installed, configured, and upgraded PC computer system hardware and software.
  • Instructed employees on extending life of computer system through proper use.
  • Diagnosed, installed, configured and repaired computer systems and software.
  • Manage DataPA reporting software to capture information from the computer system.
  • Trained users in usage of computer systems and approved applications.
  • Imaged, migrated and deployed new computer systems to end-users.
  • Provided computer system support for faculty, staff and students.
  • Provided computer system support for both staff and customers.
  • Oversee the daily performance of computer systems.
  • Provided on-site tier 2 support to 400+ users with 500+ computer systems Installed Windows 7 over network connection.
  • Trouble shooting various hardware components on the schools computer systems.
  • Support multi-vendor computer systems to meet specific user needs.
  • Administer the Microsoft Exchange 5.5 Server Administer and maintain the UNIX server that holds Strategix software - Koch main computer system.

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31. Mac

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low Demand
Here's how Mac is used in Systems Support jobs:
  • Negotiated for and purchased computer and or related equipment for Verizon Potomac region.
  • Maintained connectivity for specified machines to fiber optic network.
  • Performed a variety of tasks including MACS, installing and maintaining T-I's and troubleshooting data and voice problems.
  • Support users running MAC OS X 9 - 10.4 on Windows Network, Troubleshoot connectivity/print issues, Maintain updates.
  • Implemented new machine build (imaging) process in conjunction with what users in our network needed.
  • Install new NIPR and SIPR VDI zero-client machines for the Department of Defense.
  • Win 2000 Server, Mac Classic/OSX migration, Quark /Adobe CS migration.
  • Project team member working closely with Bio Medical systems and validated machines.
  • Set up/Update computers and troubleshoot problems - Mac OS X.
  • Supported all operating systems including Mac and Windows Vista.
  • Perform system re-images on machines that have become corrupted.
  • Provide desktop support for Windows and Mac computers.
  • Support Windows and IOS (Mac devices)
  • Designated as Lead Trainer for Merrimack site.
  • Manage Virtual Machines using XenCenter.
  • Prepared machines with latest image, and deployed, and maintained Inventory for new remote sales force.
  • Supported PSI karyotyping systems in Mac OS/9 &10.
  • Re-imaged machines corrupted by viruses, worms and spyware.
  • Received Mitel SX2000 Light MAC Certification.
  • Configured Cisco VPN/VoIP, Sophos Enterprise, Office [ ] Mac, IPass, Mozy and Network drives.

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7 Mac Jobs

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32. Novell

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low Demand
Here's how Novell is used in Systems Support jobs:
  • Install, troubleshoot, configure and upgrade personal computers and laser printers for internal users in a Novell 3.x environment.
  • Provide support to a 100 user Novell network, PC technical support, Fujitsu telephone network support, and training.
  • Managed Novell networks running NetWare versions 2.0A, through 3.12 for five years.
  • Change and reset passwords for network access for end users on Novell network.
  • Provided Systems Administration and hardware technical support for Novell and Windows NT.
  • Supported and troubleshot Novell NetWare, Windows 95 and MS Windows.
  • Administered, configured and maintained Windows NT and Novell network.
  • Migrated users e-mail from Novell GroupWise to Outlook Express.
  • Plan migration from Novell 6.5 to Windows 2003 / 2008.
  • Provided Technical Support IT, LAN and System and User support in a Windows NT, Novell, and Macintosh environment.
  • Loaded commercial off the shelf software via disks, CDROM or downloading specific software via Novell server.
  • Review Novell Storage Manager, File Reporter 2 and Quest NDS Migrator as migration tools.
  • Resolved issues with setting up Windows NT networks using Windows NT 4.0 and Novell Netware.
  • Maintained Citrix roaming user profiles on Windows NT / Novell Netware server farm.

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33. Vmware

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low Demand
Here's how Vmware is used in Systems Support jobs:
  • Customize layer 2 and layer 3 networking between VMware, networking components and storage for high availability and maximum performance.
  • Serviced Windows 2003 and 2008 32 and 64 bit Servers using VMware as well as standalone servers.
  • Created and Administered Windows 2008 R2 Virtual server using VMware for deployment of enterprise software.
  • Provided support for remote users using Remote Desktop Connection, VMware console.
  • Maintain Windows 03 physical servers with multiple VMWare virtual servers.
  • Manage virtual desktops with VMware.
  • Support the VMware View Client and the VMware View Admin that creates account to trouble shoots any issues.
  • Aided in upgrading virtual server software to accommodate upgrade to vSphere and performed reconnection of pointers to SAN locations using VMware.
  • Experience with 3rd party solutions in VMware environments including Veeam, EMC Replication Manager, Symantec, TrendMicro, and Cisco.
  • Deploy, administer and support VMware virtual machines using VMware vSphere.
  • Managed VMware ESXi environment via Vsphere.
  • Support of Windows 2012 and 2008 file servers virtualized using VMware vSphere 5.1, 5.5 and vMotion.

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34. Trouble Tickets

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low Demand
Here's how Trouble Tickets is used in Systems Support jobs:
  • Initiated change tickets, and trouble tickets to determine outages, and break fixes needed to bring systems to operational control.
  • Create trouble tickets through REMEDY for all customers in the field when handling on the spot service.
  • Diagnosed and resolved over 350 trouble tickets, and shipped configured equipment to hot client sites.
  • Respond to user service requests and expediently resolve trouble tickets to maximize system up time.
  • Served as Help Desk Technician, resolving trouble tickets submitted by city staff.
  • Opened trouble tickets to document users' problems and corrective procedures.
  • Created trouble tickets using Ms. Access based call-tracking software.
  • Closed 140 trouble tickets per month on average.
  • Work, resolve and close escalated trouble tickets
  • Tracked and maintained all assigned trouble tickets.
  • Investigate and resolve open trouble tickets.
  • Created, managed, and closed trouble tickets in a timely manner using (Magic Ticket System).
  • Followed up with users quickly and resolved IT trouble tickets in remedy queue.
  • Managed internal trouble tickets in a timely manner.

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35. Suite

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low Demand
Here's how Suite is used in Systems Support jobs:
  • Trained new users and served as the Subject Matter Expert in MS Office Suite and a proprietary dispatching application.
  • Load, install, and configure common application software (Anti-virus/Encryption/office suite) for appropriate hardware configurations.
  • Installed, configured, and troubleshot the Microsoft Office suite of products and Windows 7.
  • Provided telephone support to over 4,000 users with the utilizing MS Office Suite 97.
  • Provided end user support for Microsoft office suites XP, 2000, 2003 and 2007
  • Up-graded all Macintosh workstations to Adobe Creative Suite CS, CS2 and CS3.
  • Troubleshooted hardware and software issues for Windows Operating Systems and Microsoft Office suites.
  • Piloted the installation of OSX 10.5 Leopard and Adobe Creative Suite 3.
  • Provided in-depth support for the Microsoft Office Suite and company wide applications.
  • Install, configure, and troubleshoot Microsoft Office 2010 and 2007 suites
  • Install Microsoft Office Suites, State Applications and Mainframe software.
  • Install and support business applications and office suite.
  • Install and configure Office 2007 & 2010 Suites, GDOL Applications, VPN and Remote Software.
  • Performed troubleshooting for Microsoft Office suites 2000, 20003, 2007, and 2010.
  • Prepare project timelines with Microsoft Project and prepare documentation with Microsoft office suite.
  • Created images using Symantec Ghost Solution Suite.

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4 Suite Jobs

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36. Voip

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low Demand
Here's how Voip is used in Systems Support jobs:
  • Created Patch Cables Cat 5e, 568-A/B, Net Gear Switch Management & Network Design layout for Packet 8 VOIP System.
  • Configure cell phones, computers, laptops, peripherals devices, printers, and VoIP phones.
  • Install and configure computers, multiple-monitor systems, VoIP networks, printers and UPS.
  • Manage enterprise-wide telephony accounts via Cisco Call Manager (VOIP).
  • Specialized in VOIP phones and systems, specifically Ring Central services.
  • Installed and implemented wireless network VOIP.
  • Set up and install VoIP phones.
  • Managed Polycom (VOIP) Skype phones, cached user profiles, and troubleshot issues.
  • Tested, negotiated for and installed the Shoreline VoIP for Rosedale Dispatch center.
  • Coordinate with IT department on all Ecommerce System requirements /Call center/VoIP Solutions.
  • Created phone extensions in Avaya for use of the VOIP system.
  • Resolve Netopia router and Cisco VOIP issues.

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37. Lotus Notes

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low Demand
Here's how Lotus Notes is used in Systems Support jobs:
  • Assisted with the set up and configuration of Lotus Notes and proprietary, OS images and Medical clinic software.
  • Manage and approve heating and air conditioning requests for 140+ facilities using HIS Maintenance and Lotus Notes software.
  • Help with migrations from Lotus Notes to MS Outlook including scheduling, configurations, and troubleshooting.
  • Performed support configuration and installation of VPN, lotus notes and other windows based applications.
  • Completed transition and training for users from GroupWise to Lotus Notes database & email.
  • Helped teachers to use AR and Star Reader and Word and Lotus Notes.
  • Trained other team members with how to remedy Lotus Notes issues.
  • Supported and troubleshoot MS Outlook & Lotus Notes.
  • Supported and troubleshot all Lotus Notes Accounts including Blackberry activations.
  • Create documentation and knowledge repositories for Deskside Support Technicians and end-users for Lotus Notes Domino and AirWatch.
  • Worked with Philips Global / IBM to setup Lotus Notes clients in local and remote locations.
  • Install and troubleshoot software products including MSOffice, Lotus Notes, and Cisco Checkpoint VPN connectivity.
  • Integrated NT 4.0 Servers in Netware 4.1, Lotus Notes 3.x-4.x.

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38. Sccm

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low Demand
Here's how Sccm is used in Systems Support jobs:
  • Work to repair SCCM client health on machines where failed software installs occurred.
  • Image & configure Desktop & Laptop computers using SCCM image from Server.
  • Monitor and maintain the Microsoft SCCM and SCOM environments.
  • Perform software installs/upgrades over the network using SCCM.
  • Utilized SCCM to deploy software.
  • Deploy issue resolutions through AD DS, Group Policy, and SCCM in a Windows 10 and Server 2012 R2 environment.
  • Reimaged PC's using Microsoft SCCM as well as data recovery.
  • Resolved incidents and supporting planned system changes using Symantec NetBack Up, Control M, AutoSys & SCCM batch scheduling applications.
  • Received stock thru iProcurement Reimaged and loaded software on computers with SCCM Deployment Console.

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39. Tcp/Ip

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low Demand
Here's how Tcp/Ip is used in Systems Support jobs:
  • Perform TCP/IP configurations of desktops as required; troubleshoot Outlook / Microsoft Exchange Server connectivity issues.
  • Involved in configuring network, TCP/IP, firewall, Active Directory, and infrastructure.
  • Implemented and maintained 100+ node LAN utilizing TCP/IP and AppleTalk protocols over 10Base-T Ethernet.
  • Supported company network system TCP/IP LAN/WAN, wireless and network printer setups.
  • Mapped printers for users through TCP/IP protocol.
  • Experience with TCP/IP, WINS and DHCP; supports mobile workforce.
  • Work with third party vendors for software maintenance and upgrades Java Scripting, Citrix Installs, TCP/IP Configurations.

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40. DNS

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low Demand
Here's how DNS is used in Systems Support jobs:
  • Configured DHCP, WINS, and DNS and exchange services on client systems.
  • Assigned static DNS IP addresses, including DNS suffixes order.
  • Managed Windows Server 2003/2008: Active Directory, Group Policy, DNS, DHCP, NFS.
  • Configured DNS, NFS, NIS on new client installed.
  • Designed and implemented multi-domain DNS solution for Randolph AFB utilizing split DNS concept to make ready for installation of Base firewalls.
  • Provided DNS administration by creating zone records, updating/deleting CNAMES * Maintained filesystem and disk space integrity of the server.
  • Maintain and support DNS, Sendmail, and Unix functions on 5 Sidewinder firewalls.

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2 DNS Jobs

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41. Technical Assistance

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low Demand
Here's how Technical Assistance is used in Systems Support jobs:
  • Communicated technical assistance information verbally and electronically with, faculty, and administrators.
  • Assisted current users with technical assistance specific to the ChiroSpring application.
  • Provide technical assistance support to TriWest providers.
  • Provide technical assistance to computer users.
  • Provided customer service technical assistance to Agency staff to support the 239-DATA phone line in the retrieval of database information.
  • Provided personalized level technical assistance to the CEO of Merrill Lynch and his colleagues on the executive and trading floor.
  • Respond to user inquiries and requests providing technical assistance on PCs and all related hardware and software.
  • Provided technical assistance, training and/or support in the use of IT hardware and/or software.
  • Responded to requests for technical assistance via phone and advised users on appropriate action.
  • Performed installations, hardware repairs, maintenance, technical assistance, and support.
  • Provided technical assistance, support, education, and training.
  • Provided over the phone technical assistance to employees working remotely.
  • Provided technical assistance to users of the communications system in a positive and professional manner.
  • Provided onsite and offsite technical assistance to other clients.

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3 Technical Assistance Jobs

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42. Level Support

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low Demand
Here's how Level Support is used in Systems Support jobs:
  • Recorded customer queries into database before redirecting to second level support to ensure timely resolution.
  • Provide first and second level support for networking and application issues; escalate complex problems to the appropriate groups or personal.
  • Served as IT point of contact; Investigate and resolve application functionality related issues and provide first level support.
  • Expected to provide Sr. level support to assist with questions all employees in the Monitoring team may have.
  • Provide and coordinate customer, second and third level support teams within an internal support environment.
  • Identified issues via Service Now ticketing to resolve the problems stated by first level support.
  • Provided prompt first and second level support to resolve end user access and software issues.
  • Help Desk/Desktop Support: Provide 1st level support to all users at CR Bard Headquarters.
  • Provided second level support for software requests and troubleshoot issues as arise.
  • Place outbound calls for follow-up support when prompted by 2nd Level Support.
  • Mentor and provide an escalation point to junior level support technicians.
  • Provide triage level support for LAN/WAN issues.
  • Led initiative for improving operations process and procedure around all first level support opportunities for Netbackup.
  • Provided first level support for more than 2000 applications(NT5.x, Antivirus/malware, Software, Patching)
  • Second level support for both Monaca's PBX and voicemail system.

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3 Level Support Jobs

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43. POS

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low Demand
Here's how POS is used in Systems Support jobs:
  • Tightened security by confirming commission accuracy, exposing fraudulent sales and instituting real time inventories.
  • Researched client requirements, proposed solutions and implemented technology service requests.
  • Maintain electronic postage Computing scales and postage charge-back systems.
  • Perform post-resolution follow-ups to help requests.
  • Employed for Co-op position performing development and maintenance of Production Reports and the designing and updating of GUI screens.
  • Evaluated malfunctions to isolate problems and troubleshot the cause of malfunction by systematic elimination of the possible causes.
  • Performed post-resolution follow-ups to Help Desk requests by utilizing Active Directory to create and manage end user accounts.
  • Disposed of computers and old servers by erasing HDD and dismantling printers and some monitors.
  • Use analysis tools to query data repositories and generate reports to support user's requests.
  • Dominated weekly user surveys with positive feedback; transformed the quality level of support expectations.
  • Provide the best customer service possible to maintain constant relationships with PNC Bank Clients.
  • Performed post build procedures, updates and applications specific to the workplace environment.
  • Perform related duties consistent with the scope and intent of the position.
  • Position: EMPAC System Support, reporting to Region Materials Manager.
  • Presented current health/life benefits analyses and sales proposals to prospective clients.
  • Determine serviceability and disposition of main complex radar components and subassemblies.
  • Provided Help Desk and onsite support for PC and POS systems for 60 stores throughout Georgia and South Carolina.
  • Supported development, testing, and post-production of a company-wide enterprise Siebel CRM system.
  • Attend meetings as needed to support project and implementation * Conduct Post Implementation on projectsas needed.
  • position through EDS and Sapphire Technologies for Sun Microsystems/Storagetek.

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44. SLA

demand arrow
low Demand
Here's how SLA is used in Systems Support jobs:
  • Manage translated documents including German and Japanese.
  • Provide tasks based reports to the manager and evaluate team SLA (Service Level Agreements) on weekly and monthly basis.
  • Developed, created and documented Computer Operations SLA (Service Level Agreements) leading to violation-free audits and risk assessment.
  • Follow the school's Service Level Agreement (SLA) to ensure that users receive quality service.
  • Trained and on boarded new employees on UTC standards and legal regulations with regards to SLA requirements.
  • Manage document creation, migrations, translations, implementations, and transitions on a global scale.
  • Initiate and host command bridge conference calls in order to ensure nightly SLA's are met.
  • Meet service level agreement (SLA) objectives set by the business.
  • Coordinated language translation of software, documentation, and training materials.
  • Ensured resolution within in Service Level Agreement (SLA).
  • Escalate and resolve issues within an SLA scale.
  • Helped with translation of several Spanish courses.
  • Supported Staff hospital environments in a team of 7 to meet all SLA in a timely fashion between 6 locations.
  • Completed all documentation and delivered equipment slated for Defense Reutilization Marketing Office (DRMO).
  • Abided by contractual SLA requirement and ITIL processes for all repairs and requests.
  • Resolved trouble tickets using Cherwell ticket system to meet SLA standards.
  • Adhere to support SLAs with multiple partners.
  • Overhauled several call center scripts which increased efficiencies and resulted in Client Services department to meet their SLAs.
  • Provide timely and effective resolution to support requests based on internal service level agreements ( SLA ).
  • Job Responsibilities - Create and manage IT service level agreements (SLAs).

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45. Sharepoint

demand arrow
low Demand
Here's how Sharepoint is used in Systems Support jobs:
  • Served as Microsoft SharePoint Administrator.
  • Use of Change Management and Incident Response systems including; Service Now, HP Service Center and SharePoint.
  • Modified user registration guides to provide instructions for contractors and government users needing SharePoint IDE access.
  • Designed training materials, diagrams and flowcharts to be used for SharePoint user training.
  • Migrate existing intranet over to SharePoint 2010 and administer and maintain multiple SharePoint servers.
  • Consolidated and streamlined the PMR process by creating a SharePoint portal for sharing input.
  • Started to take on end user support for the SharePoint 2007 internal/external environment.
  • Recorded information from phone calls and entered it into Sharepointspreadsheet for IT department to solve problem.
  • Managed Sharepoint for GM OnStar GSC33 team.

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46. Android

demand arrow
low Demand
Here's how Android is used in Systems Support jobs:
  • Provide support for mobile messaging devices including Blackberries, IPhones, Androids, and iPads.

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1 Android Jobs

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47. Problem Resolution

demand arrow
low Demand
Here's how Problem Resolution is used in Systems Support jobs:
  • Evaluate problems and use deductive reasoning to identify proper problem resolution triage.
  • Coordinated problem resolution between support groups spanning several global locations.
  • Provide hardware and software compatibility / problem resolution.
  • Advanced problem resolution and needs assessment/design.
  • Use available support tool and technologies to provide problem resolution or escalate issues as appropriate following Service Desk procedures.
  • Log all IT issues in the Service Desk Ticketing system and document all actions taken to provide problem resolution.
  • Authored dozens of articles submitted to CRM knowledge base for troubleshooting purposes to help shorten future problem resolutions.
  • Track problem resolution when dispatching a third-party vendor or Rite Aid Field Technician to complete on-site repairs.
  • Utilized BMC Remedy software for ticket creation, requests, and problem resolution.
  • Worked with Systems Department on problem resolution.
  • Provide technical support, operations and problem resolution of store systems infrastructure as required, including 24x7 on-call support.

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5 Problem Resolution Jobs

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48. As400

demand arrow
low Demand
Here's how As400 is used in Systems Support jobs:
  • Generated grade-level discipline reports by exporting AS400 data into Microsoft Excel.
  • Designed, built and maintained an Advertising and Marketing Managements application using LANSA/AS400.
  • Entered student discipline data into the AS400 based student information system.
  • Support all aspects of IBM's AS400 system.
  • Shift leader providing oversight and training for all AS400 iSeries L1 support for job and journal increment replies.
  • Participated and communicated both oral and written communications on status of bi-yearly Network DR Drills and AS400 cutovers.
  • Documented following technical processes for new and existing technicians: Configuring a PC for Dual AS400 sessions.
  • Assist with backup operations for microsoft server as well as AS400.

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49. Software Upgrades

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low Demand
Here's how Software Upgrades is used in Systems Support jobs:
  • Carried out software upgrades through regular testing and troubleshooting on various modifications.
  • Document equipment locations and complete software upgrades when necessary.
  • Performed operating system and software upgrades/migrations.
  • Test software upgrades before implementation.
  • Participate with IT to track and prioritize work on bugs, enhancements, testing and implementation of software upgrades.
  • Served on the executive support team (Hardware upgrades, Software Upgrades, Technical instruction).
  • Perform Hardware and software upgrades and run anti-virus programs.
  • Performed hardware and software upgrades.
  • Supervised end user training for new software and software upgrades Performed security administration for server and user data.
  • Conducted market research and advised clients on best course of action for acquisition of new technology or hardware/software upgrades.

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3 Software Upgrades Jobs

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50. SMS

demand arrow
low Demand
Here's how SMS is used in Systems Support jobs:
  • Distributed Software using SMS out to servers and local machines to meet Software upgrades, patches and updates.
  • Worked daily with the remote applications VNC, Net Meeting, Dame Ware, but mostly SMS.
  • Create collection in System Management Server (SMS) to be deployed to specific cost centers.
  • Created Y2K environments for subsidiaries to mirror Production Systems (95% SMS).
  • Created and modified wireless accounts via SMS.
  • Worked with SMS for applications deployment.
  • Supported the DFSMS/DFHSM environments and database software for DB2, IMS, ADABAS, and CICS/VSAM.
  • Experience with SMS, and PC Anywhere
  • Completed projects to replace 2 onsite routers, SMS and DC servers.
  • Worked with Citrix, terminal services, VNC, SMS.
  • Provided internal training to users Software troubleshooting and inventory through SMS Supervised and maintained all network activities.
  • Designed and implemented multi-node network expansion SMS 3.0 server management, package creation and deployment to the client.

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Systems Support Jobs

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20 Most Common Skills For A Systems Support

Hardware Issues

15.3%

Desktop

8.9%

Network Printers

7.6%

Technical Support

6.8%

Remote Access

6.6%

PCS

6.3%

Customer Service

6.0%

Laptops

5.7%

Windows XP

5.0%

Troubleshoot

4.6%

Active Directory

4.6%

Setup

3.7%

Data Entry

3.6%

Email

3.1%

End User

2.3%

Backup

2.2%

SQL

2.1%

VPN

2.1%

System Support

1.7%

Helpdesk

1.7%
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Typical Skill-Sets Required For A Systems Support

Rank Skill
1 Hardware Issues 11.7%
2 Desktop 6.8%
3 Network Printers 5.8%
4 Technical Support 5.2%
5 Remote Access 5.0%
6 PCS 4.8%
7 Customer Service 4.6%
8 Laptops 4.3%
9 Windows XP 3.8%
10 Troubleshoot 3.5%
11 Active Directory 3.5%
12 Setup 2.9%
13 Data Entry 2.8%
14 Email 2.4%
15 End User 1.8%
16 Backup 1.7%
17 SQL 1.6%
18 VPN 1.6%
19 System Support 1.3%
20 Helpdesk 1.3%
21 Software Applications 1.3%
22 OS 1.3%
23 LAN 1.2%
24 Unix 1.2%
25 Computer Hardware 1.2%
26 Internet 1.1%
27 User Accounts 1.1%
28 Linux 1.1%
29 Citrix 1.0%
30 Computer System 1.0%
31 Mac 0.9%
32 Novell 0.9%
33 Vmware 0.8%
34 Trouble Tickets 0.8%
35 Suite 0.8%
36 Voip 0.7%
37 Lotus Notes 0.7%
38 Sccm 0.7%
39 Tcp/Ip 0.7%
40 DNS 0.6%
41 Technical Assistance 0.6%
42 Level Support 0.5%
43 POS 0.4%
44 SLA 0.4%
45 Sharepoint 0.4%
46 Android 0.4%
47 Problem Resolution 0.4%
48 As400 0.4%
49 Software Upgrades 0.4%
50 SMS 0.4%
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