What does a systems support do?

An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

These skill sets are where the common ground ends though. The responsibilities of a systems support are more likely to require skills like "technical support," "pc," "provides technical support," and "desktop support." On the other hand, a job as an information technology/support technician requires skills like "desk support," "phone calls," "user support," and "pcs." As you can see, what employees do in each career varies considerably.

An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.

In addition to the difference in salary, there are some other key differences worth noting. For example, systems support responsibilities are more likely to require skills like "pc," "provides technical support," "desktop support," and "end user support." Meanwhile, an information systems technician has duties that require skills in areas such as "phone calls," "desk support," "user support," and "help desk." These differences highlight just how different the day-to-day in each role looks.

Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a systems support is likely to be skilled in "troubleshoot," "pc," "provides technical support," and "end user support," while a typical technical support technician is skilled in "patients," "sql," "inbound calls," and "customer issues."

A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.

Even though a few skill sets overlap between systems supports and support specialists, there are some differences that are important to note. For one, a systems support might have more use for skills like "pc," "provides technical support," "desktop support," and "end user support." Meanwhile, some responsibilities of support specialists require skills like "patients," "mental health," "social work," and "peer support. "