FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Systems Support Specialist

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Systems Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $62,000

    Average Salary

What Does A Systems Support Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Systems Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as a Systems Support Specialist?

Send To A Friend

Systems Support Specialist Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Systems Support Specialist Career Paths

Systems Support Specialist
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
7 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Network Administrator Systems Engineer Project Manager
Service Delivery Manager
10 Yearsyrs
Systems Engineer Consultant Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Systems Engineer Senior Software Engineer Lead Technician
Technical Manager
7 Yearsyrs
Systems Analyst Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Analyst Senior Systems Analyst
Systems Manager
6 Yearsyrs
Systems Analyst Business Analyst Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Business Analyst Consultant Information Technology Consultant
Information Technology Operations Manager
9 Yearsyrs
Business Analyst Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Consultant Senior Programmer Analyst
Information Systems Manager
6 Yearsyrs
Information Technology Consultant Technical Manager Technical Support Manager
Technical Services Manager
7 Yearsyrs
Technical Support Engineer Desktop Support Analyst Service Desk Analyst
Service Desk Manager
7 Yearsyrs
Network Engineer Technical Consultant Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Technical Support Engineer Technical Analyst Desktop Support Analyst
Senior Support Analyst
6 Yearsyrs
Technical Support Engineer Level Senior Technician
Senior Technical Support Specialist
5 Yearsyrs
Analyst Technical Analyst Desktop Support Analyst
Senior Desktop Support Technician
6 Yearsyrs
Systems Support Analyst Application Support Analyst Service Desk Analyst
Incident Manager
9 Yearsyrs
Show More
Share

Do you work as a Systems Support Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Systems Support 2.7 years
Support Analyst 2.4 years
Top Careers Before Systems Support Specialist
Consultant 3.6%
Top Careers After Systems Support Specialist
Consultant 3.8%

Do you work as a Systems Support Specialist?

Average Yearly Salary
$62,000
View Detailed Salary Report
$41,000
Min 10%
$62,000
Median 50%
$62,000
Median 50%
$62,000
Median 50%
$62,000
Median 50%
$62,000
Median 50%
$62,000
Median 50%
$62,000
Median 50%
$94,000
Max 90%
Best Paying Company
Georgia Tech Research Corporation
Highest Paying City
Wauwatosa, WI
Highest Paying State
Alaska
Avg Experience Level
3.5 years
How much does a Systems Support Specialist make at top companies?
The national average salary for a Systems Support Specialist in the United States is $62,831 per year or $30 per hour. Those in the bottom 10 percent make under $41,000 a year, and the top 10 percent make over $94,000.

Real Systems Support Specialist Salaries

Job Title Company Location Start Date Salary
Trading Systems Support Specialist Jane Street Holding LLC New York, NY Apr 07, 2012 $135,000
Systems Support Expert CGI Technologies and Solutions Inc. Fairfax, VA Feb 05, 2016 $127,379
Systems Support Expert CGI Technologies and Solutions Inc. Fairfax, VA Mar 16, 2016 $127,379
Trading Systems Support Specialist Jane Street Group LLC New York, NY Apr 08, 2015 $125,000 -
$150,000
Business Systems Support Specialist Valero Energy Corporation San Antonio, TX Oct 24, 2015 $110,032
Business Systems Support Specialist-SAP HCM Valero Energy Corp San Antonio, TX Aug 07, 2016 $109,054
Business Systems Support Specialist Valero Energy Corporation San Antonio, TX Jun 08, 2015 $104,800
IT Engineering Systems Support Specialist Parsons Construction Group Inc. Westminster, CO Oct 26, 2016 $103,020
Systems Support Specialist Compucom Systems, Inc. Wauwatosa, WI Jan 03, 2011 $100,000
Systems Support Specialist Compucom Systems, Inc. Delta, OH Jan 03, 2011 $95,000
System Support Specialist FCA Us LLC Auburn Hills, MI Nov 21, 2016 $91,624
IT Engineering Systems Support Specialist Parsons Construction Group Inc. QSSS Westminster, CO Sep 15, 2015 $90,000 -
$110,000
Systems Support Expert CGI Technologies and Solutions Inc. Reston, VA Sep 30, 2013 $90,000
Systems Support Expert CGI Technologies and Solutions Inc. Fairfax, VA Aug 25, 2014 $74,402 -
$89,200
System Specialist Support-Billing Berkley Technology Services, LLC Urbandale, IA May 07, 2012 $73,507 -
$79,000
Systems Support Expert CGI Technologies and Solutions Inc. Columbia, SC Jan 15, 2013 $73,000
Systems Support SR Specialist Compucom Systems, Inc. Englewood Cliffs, NJ Jan 02, 2012 $72,800 -
$80,000
Systems Support Senior Specialist Compucom Systems, Inc. Englewood Cliffs, NJ Sep 01, 2012 $72,800 -
$80,000
Systems Support Expert CGI Technologies and Solutions Inc. Jersey City, NJ Nov 11, 2013 $71,510
System Support Specialist Data Glove Inc. Princeton, NJ Aug 24, 2016 $71,000
Systems Support Expert CGI Technologies and Solutions Inc. Columbus, OH Jul 08, 2013 $61,630
Systems Support Expert CGI Technologies and Solutions Inc. Columbus, OH Jun 24, 2013 $61,630
Systems Support Expert CGI Technologies and Solutions Inc. Strongsville, OH Aug 07, 2014 $61,235 -
$89,000
Systems Support Specialist II Active Network, LLC Dallas, TX Sep 02, 2015 $61,000
System Support Expert CGI Technologies and Solutions Inc. Columbia, SC Nov 30, 2011 $61,000
Systems Support Specialist JTB USA, Inc. Jersey City, NJ Mar 16, 2016 $60,112
Systems Support Specialist Data Glove Inc. Princeton, NJ Sep 21, 2013 $60,000

No Results

To get more results, try adjusting your search by changing your filters.

See More Salaries

How Would You Rate The Salary Of a Systems Support Specialist?

Have you worked as a Systems Support Specialist? Help other job seekers by rating your experience as a Systems Support Specialist.

Top Skills for A Systems Support Specialist

  1. Computer Hardware
  2. Network Printers
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
  • Install, troubleshoot and fix network printers connected to HP Jet Direct Print Servers and local printers.
  • Provided comprehensive technical support for the Education Department's Learning Management System.
  • Provided exemplary customer service and satisfaction; received recognition and awards for outstanding customer service and technical acumen.
  • Provide support for remote access support for 70+ users across WAN Rocky Flats, and Rocky Mountain Arsenal and Lockheed Martin.

Rank:

Average Salary:

Embed On Your Website

Top 10 Best States for Systems Support Specialists

  1. District of Columbia
  2. Virginia
  3. Massachusetts
  4. Delaware
  5. Alaska
  6. Rhode Island
  7. Colorado
  8. Connecticut
  9. Minnesota
  10. Texas
  • (671 jobs)
  • (2,423 jobs)
  • (1,534 jobs)
  • (170 jobs)
  • (134 jobs)
  • (178 jobs)
  • (1,051 jobs)
  • (536 jobs)
  • (1,039 jobs)
  • (3,336 jobs)

Systems Support Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 5,221 Systems Support Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Systems Support Specialist Resume

View Resume Examples

Systems Support Specialist Demographics

Gender

Male

66.8%

Female

26.2%

Unknown

7.0%
Ethnicity

White

60.7%

Hispanic or Latino

15.1%

Black or African American

12.1%

Asian

8.1%

Unknown

4.1%
Show More
Foreign Languages Spoken

Spanish

59.4%

French

7.5%

Mandarin

5.7%

Russian

2.8%

Carrier

2.8%

Portuguese

2.8%

German

2.8%

Arabic

2.8%

Albanian

1.9%

Cantonese

1.9%

Turkish

0.9%

Hmong

0.9%

Hindi

0.9%

Catalan

0.9%

Greek

0.9%

Italian

0.9%

Chinese

0.9%

Interlingua

0.9%

Japanese

0.9%

Urdu

0.9%
Show More

Systems Support Specialist Education

Schools

University of Phoenix

25.3%

Strayer University

8.1%

Austin Community College

5.9%

University of Maryland - University College

5.5%

Central Texas College

4.9%

Illinois State University

4.7%

Kaplan University

4.5%

Iowa State University

4.1%

Arizona State University

3.9%

Pennsylvania State University

3.9%

University of Texas at Austin

3.7%

Texas State University

3.5%

Ashford University

3.3%

Georgia State University

3.1%

Colorado Technical University

2.9%

Middle Tennessee State University

2.6%

Kennesaw State University

2.6%

Western Governors University

2.6%

Liberty University

2.6%

University of New Orleans

2.4%
Show More
Majors

Business

19.9%

Computer Information Systems

14.1%

Computer Science

12.9%

Information Technology

10.8%

Computer Networking

5.0%

Electrical Engineering

4.9%

Management Information Systems

4.0%

Information Systems

3.8%

Criminal Justice

2.5%

Management

2.5%

Communication

2.5%

General Studies

2.4%

Accounting

2.2%

Electrical Engineering Technology

2.1%

Computer Systems Security

2.0%

Computer Engineering

1.9%

Education

1.7%

Computer Technical Support

1.6%

Computer Programming

1.6%

Project Management

1.6%
Show More
Degrees

Bachelors

41.9%

Other

20.9%

Associate

17.5%

Masters

12.7%

Certificate

4.9%

Diploma

1.5%

Doctorate

0.7%

License

0.1%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate Working As a Systems Support Specialist?

Are you working as a Systems Support Specialist? Help us rate Systems Support Specialist as a Career.

Top Systems Support Specialist Employers

Jobs From Top Systems Support Specialist Employers

Systems Support Specialist Videos

Network Engineer: Expectations vs Reality

A Day in The Life - Applications Engineer

Related to your recently viewed content