As a systems support specialist, you will be responsible for troubleshooting, installing, and fixing computer system hardware and software of all types. Individuals in this capacity work independently with little supervision but function as part of a larger information technology team. They are often required to travel to on-site locations to fix various hardware and software problems and perform installations and updates.
Duties and responsibilities that you will perform in this role include providing technical support, performing maintenance, troubleshooting problems, installing and upgrading software and hardware, repairing and installing cables, backing up data, removing viruses and malware, and training staff. Essential skills required include time management, computer skills, communication, problem-solving, physical fitness, and organization skills.
Educational requirements include a bachelor's degree in computer science, engineering, or a similar field, along with five years or more experience in supporting complex workflow-driven I.T systems.
The average salary for a traditional workweek is $29.20, which amounts to $60,745 annually. Moreover, the career is expected to grow 10% in the near future and result in over 83,000 job opportunities across the United States.
There is more than meets the eye when it comes to being a systems support specialist. For example, did you know that they make an average of $31.23 an hour? That's $64,957 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many systems support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a systems support specialist, we found that a lot of resumes listed 11.8% of systems support specialists included customer service, while 7.3% of resumes included technical support, and 7.0% of resumes included hardware. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the systems support specialist job title. But what industry to start with? Most systems support specialists actually find jobs in the technology and health care industries.
If you're interested in becoming a systems support specialist, one of the first things to consider is how much education you need. We've determined that 54.0% of systems support specialists have a bachelor's degree. In terms of higher education levels, we found that 6.5% of systems support specialists have master's degrees. Even though most systems support specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a systems support specialist. When we researched the most common majors for a systems support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on systems support specialist resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a systems support specialist. In fact, many systems support specialist jobs require experience in a role such as technical support specialist. Meanwhile, many systems support specialists also have previous career experience in roles such as computer technician or systems administrator.