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Become A Systems Support Specialist

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Working As A Systems Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Systems Support Specialist Do At Cybercoders

* Manage Active Directory, Windows Server and Exchange Server
* Manage Shoretel system
* Manage Cisco IOS and Meraki
* Manage with VMware Enterprise
* Manage SQL Server
* Familiar with Teamviewer
* Assist in remote support of European IT Operations
* Receive users requests from call tickets or emergency call the internal help desk line
* Manage and maintain desktops/workstations throughout office
* Verify issue and resolution with users as necessary
* Update the ticket on how the issue was resolved
* Assist in troubleshooting future problems
* Respond to urgent issues via phone or in person as needed
* Organize and keep documents and records
* Communicate on a daily basis in person, via phone, e-mail and other forms of communication with both internal and external resources
* What You Need for this Position

What Does A Systems Support Specialist Do At Geisinger Health System

* Testing Specific Items
* Assists with various testing related tasks: data collection, creating test plans, scheduling testing sessions, scenario data entry, validation/screen shots, sign-offs, etc.
* Possesses a solid understanding of RM processes (scheduling, registration, pre-certs, pre-financial clearance, check-in/arrival, revenue capture, coding, hospital billing, professional billing, follow-up, self-pay, cash collection, and reporting).
* Possesses a solid understanding of Cadence, Prelude, ADT, OpTime, interfaces, ancillary systems including all charge files.
* Possesses a solid understanding of how all of the aforementioned processes interact with one another, and how they all interact and flow from Epic/Source Systems, to a clean claim, to full payment being received

What Does A Systems Support Specialist Do At Leidos

* The Information Systems Support Specialist shall provide technical support to the BGCAPP FO users of IT services at the BGCAPP FO.
* The Information Systems Support Specialist shall assist users with problems related to computer and communications services, including operating systems, LAN services and various applications packages.
* The Information Systems Support Specialist shall gather data and perform diagnostic techniques to help identify solutions to problems.
* The support contractor shall monitor the resolution of users' problems; expedite problem resolution efforts and coordinate with BGAD Directorate of Information Management, vendors and other technicians to resolve problems with telecommunication services, computer hardware, software, and procedures.
* The Information Systems Support Specialist shall serve as a principal point of contact for resolving user questions or problems concerning IT automation systems, software and/or hardware problems, password violations, and telecommunications trouble and work orders.
* The support contractor shall determine the nature of the problem (e.g., routine, non-routine, user error, faulty data lines, equipment malfunctions, software malfunctions, etc.) and provide users with solutions to problems.
* The Information Systems Support Specialist shall determine the nature of problem in order to assist technicians and specialists with resolution.
* The Information Systems Support Specialist shall collect information from callers to be used in the troubleshooting and workstation and/or printer services.
* The Information Systems Support Specialist shall coordinate with the Army network, telecommunications specialists in monitoring the LAN and WAN and the installation telecommunication video teleconferencing.
* The Information Systems Support Specialist shall review all SC plans that relate to information and electronic systems for conformance with BGCAPP facility design and operational requirements.
* The Information Systems Support Specialist shall provide expertise and labor to install, support and maintain the Government supplied computers on the BGAD computer network and other electronic systems at the BGCAPP FO to meet PEO ACWA and DoD regulations and directives.
* The Information Systems Support Specialist shall provide technical support to maintain Government supplied auxiliary computer equipment, such as printers, plotters, and other electronic equipment and software for internal staff use to meet the need of performing under this work statement.
* The Information Systems Support Specialist shall provide technical support to maintain the Field Office Share Point Database and upgrade as necessary to meet FO mission needs.
* The Information Systems Support Specialist shall provide computer training and help desk support to the BGCAPP FO team related to the use of FO specific databases, network access, cyber security, and information assurance.
* The training shall consist of primarily mentoring but both informal and formal instruction shall be provided as directed by the SPM.
* The Information Systems Support Specialist shall perform Information Assurance duties registered in the ATCTS (https://atc.army.mil

What Does A Systems Support Specialist Do At Williams Lea Tag

* Provide support to end-users for common office software applications.
* Software applications supported include: MS Word, MS Excel, MS Outlook, CheckSite, Best Authority, Time Trax, LegalKEY, Windows OS, Interwoven, Desksite, Mailsite, Deltaview.
* Thoroughly research technical issues and document solutions for user problems in a timely manner.
* Recommend or perform actions to correct software or system problems.
* Handle items which were not resolved by the Level 1 team.
* Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation.
* Maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery.
* Support remote access applications.
* Troubleshoot operating system and hardware issues.
* Communicate effectively with both unskilled and skilled PC users.
* At times, Systems Support Specialists will assist with Level 1 calls if needed.
* Handle sensitive and/or confidential documents and information.
* Communicate with manager and client on job or deadline issues

What Does A Systems Support Specialist Do At Van Meter Industrial Inc.

* Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies
* Interview user to collect information about problem and lead user through diagnostic procedures to determine the source of the error
* Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
* Determine whether the problem is caused by hardware or software
* Understanding of when to properly escalate more complex problems
* Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues, service level agreements
* Encourage creative thinking and continuous improvement within the team
* Log and track calls using problem management database and maintain history records and related problem documentation
* Call hardware and software vendors to request service
* Assist in writing and/or revising user training manuals, procedures, and training materials
* Train users on software and hardware features as part of issue resolution
* Promote our culture and 5 P's
* Other duties as assigned Critical Success Factors: Strong written and oral communication skills Strong interpersonal skills Ability to b uild rapport with service desk customers Strong customer service orientation Strong analytical skills and ability to solve problems and develop solutions
* Excellent verbal and written communication skills.
* Ability to learn, grow, and adapt to change
* Ability to present ideas in technical and non-technical terms depending upon the audience Ability to conduct research into technical issues and products as required Ability to present ideas in user-friendly language Highly self-motivated and able to take direction Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment
* Strong attention to detail
* Self
* Motivated

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How To Become A Systems Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Systems Support Specialist jobs

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Real Systems Support Specialist Salaries

Job Title Company Location Start Date Salary
Trading Systems Support Specialist Jane Street Holding LLC New York, NY Apr 07, 2012 $135,000
Trading Systems Support Specialist Jane Street Group LLC New York, NY Apr 08, 2015 $125,000 -
$150,000
Business Systems Support Specialist Valero Energy Corporation San Antonio, TX Oct 24, 2015 $110,032
Business Systems Support Specialist-SAP HCM Valero Energy Corp San Antonio, TX Aug 07, 2016 $109,054
Business Systems Support Specialist Valero Energy Corporation San Antonio, TX Jun 08, 2015 $104,800
IT Engineering Systems Support Specialist Parsons Construction Group Inc. Westminster, CO Oct 26, 2016 $103,020
Systems Support Specialist Compucom Systems, Inc. Wauwatosa, WI Jan 03, 2011 $100,000
Systems Support Specialist Compucom Systems, Inc. Delta, OH Jan 03, 2011 $95,000
Systems Support Specialist Compucom Systems, Inc. Delta, OH Oct 01, 2010 $95,000
System Support Specialist FCA Us LLC Auburn Hills, MI Nov 21, 2016 $91,624
IT Engineering Systems Support Specialist Parsons Construction Group Inc. QSSS Westminster, CO Sep 15, 2015 $90,000 -
$110,000
Systems Support Specialist Compucom Systems, Inc. Wauwatosa, WI Mar 15, 2012 $89,211 -
$102,000
Systems Support SR Specialist Compucom Systems, Inc. Englewood Cliffs, NJ Jan 02, 2012 $72,800 -
$80,000
Systems Support Senior Specialist Compucom Systems, Inc. Englewood Cliffs, NJ Sep 01, 2012 $72,800 -
$80,000
Telecom Information System Support Specialist Goamerica Hackensack, NJ May 29, 2009 $72,085
System Support Specialist-Service Engineering Becton, Dickinson and Company MD Aug 14, 2010 $71,448
System Support Specialist Data Glove Inc. Princeton, NJ Aug 24, 2016 $71,000
Computer Systems Support Specialist Maxary LLC Mounds View, MN Jul 06, 2015 $70,000
Control System Support Specialist Rockwell Automation, Inc. Houston, TX Nov 15, 2010 $68,844
Systems Support Specialist Compucom Systems, Inc. Wauwatosa, WI Mar 14, 2011 $68,806 -
$102,000
Associate Systems & APP MGT & Support Specialist S.W.I.F.T. Inc. Culpeper, VA Oct 01, 2011 $55,000
Signaling Systems Support Specialist Infotec I, Inc. Apex, NC Oct 01, 2012 $55,000
Associate Systems & APP MGT & Support Specialist S.W.I.F.T. Inc. Culpeper, VA Nov 14, 2011 $55,000
Systems Support Specialist Cap Barbell, Inc. Houston, TX Oct 01, 2011 $53,300
Systems Support and Deployment Specialist Salary.Com Needham, MA Nov 01, 2010 $51,854

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Top Skills for A Systems Support Specialist

ComputerHardwareCustomerServiceRemoteDesktopPCDeskSupportNetworkPrintersActiveDirectoryTechnicalSupportTroubleshootDataDistributionSystemsSetupLaptopsBackupWindowsXPWindowsNTVPNLan/WanSQLComputerSystemsSystemSupport

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Top Systems Support Specialist Skills

  1. Computer Hardware
  2. Customer Service
  3. Remote Desktop
You can check out examples of real life uses of top skills on resumes here:
  • Installed, configure and troubleshoot computer hardware, printers, operating systems, network configurations and software.
  • Participated in special projects and provided diverse levels of customer service.
  • Set up and troubleshoot remote desktop access and remote printing between warehouses and headquarter office.
  • Supported Windows 98 and XP Professional Provided PC hardware support/repair and supported approximately 50 users in house, 100 remote.
  • Provided help desk support for all World Class Logistics and Administrative teams nationwide.

Top Systems Support Specialist Employers

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