Systems Support Specialist Careers

As a systems support specialist, you will be responsible for troubleshooting, installing, and fixing computer system hardware and software of all types. Individuals in this capacity work independently with little supervision but function as part of a larger information technology team. They are often required to travel to on-site locations to fix various hardware and software problems and perform installations and updates.

Duties and responsibilities that you will perform in this role include providing technical support, performing maintenance, troubleshooting problems, installing and upgrading software and hardware, repairing and installing cables, backing up data, removing viruses and malware, and training staff. Essential skills required include time management, computer skills, communication, problem-solving, physical fitness, and organization skills.

Educational requirements include a bachelor's degree in computer science, engineering, or a similar field, along with five years or more experience in supporting complex workflow-driven I.T systems.

The average salary for a traditional workweek is $29.20, which amounts to $60,745 annually. Moreover, the career is expected to grow 10% in the near future and result in over 83,000 job opportunities across the United States.

There is more than meets the eye when it comes to being a systems support specialist. For example, did you know that they make an average of $31.23 an hour? That's $64,957 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Systems Support Specialist Do

There are certain skills that many systems support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a systems support specialist, we found that a lot of resumes listed 11.8% of systems support specialists included customer service, while 7.3% of resumes included technical support, and 7.0% of resumes included hardware. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the systems support specialist job title. But what industry to start with? Most systems support specialists actually find jobs in the technology and health care industries.

How To Become a Systems Support Specialist

If you're interested in becoming a systems support specialist, one of the first things to consider is how much education you need. We've determined that 54.0% of systems support specialists have a bachelor's degree. In terms of higher education levels, we found that 6.5% of systems support specialists have master's degrees. Even though most systems support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a systems support specialist. When we researched the most common majors for a systems support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on systems support specialist resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a systems support specialist. In fact, many systems support specialist jobs require experience in a role such as technical support specialist. Meanwhile, many systems support specialists also have previous career experience in roles such as computer technician or systems administrator.

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Average Salary
$64,957
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
103,416
Job Openings

Systems Support Specialist Career Paths

Top Careers Before Systems Support Specialist

Top Careers After Systems Support Specialist

Systems Support Specialist Jobs You Might Like

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Systems Support Specialist

Systems Support Specialists in America make an average salary of $64,957 per year or $31 per hour. The top 10 percent makes over $97,000 per year, while the bottom 10 percent under $43,000 per year.
Average Salary
$64,957
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Best Paying Cities For Systems Support Specialists

City
ascdesc
Average Salarydesc
Cambridge, MA
Salary Range67k - 103k$84k$83,861
Washington, DC
Salary Range62k - 97k$78k$77,990
Jersey City, NJ
Salary Range61k - 95k$77k$76,935
New York, NY
Salary Range61k - 94k$76k$76,045
Wauwatosa, WI
Salary Range61k - 93k$76k$75,652
Bellevue, WA
Salary Range58k - 85k$71k$70,914
Fargo, ND
Salary Range58k - 83k$69k$69,426
Columbus, OH
Salary Range54k - 85k$68k$68,265
Mundelein, IL
Salary Range52k - 81k$66k$65,558
Bethesda, MD
Salary Range51k - 80k$64k$64,375
Porterville, CA
Salary Range50k - 80k$64k$63,703
Oklahoma City, OK
Salary Range50k - 78k$63k$62,815
Ames, IA
Salary Range50k - 75k$61k$61,464
Columbia, SC
Salary Range47k - 77k$61k$60,549
Horsham, PA
Salary Range48k - 75k$61k$60,535
Fort Worth, TX
Salary Range46k - 74k$59k$59,100
Indianapolis, IN
Salary Range46k - 73k$59k$58,662
Alpharetta, GA
Salary Range45k - 74k$58k$58,352
Fort Lauderdale, FL
Salary Range37k - 63k$49k$48,582
$37k
$103k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Ats/Crm Systems Support Specialist
Health Advocates Network
08/05/2021
$65,00008/05/2021
Systems Support Specialist
Broward County Public Schools
08/04/2021
$67,58408/04/2021
Systems Support Specialist II
Texas Division of Emergency Management
08/04/2021
$80,10008/04/2021
System Support Specialist I/Help Desk Support-Pc Technician
Lubbock Regional Mental Health and
08/02/2021
$32,70008/02/2021
Epic Systems Support Specialist Associate
Uc Health
08/02/2021
$48,14708/02/2021
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Systems Support Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Systems Support Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Systems Support Specialist Resume

At Zippia, we went through countless Systems Support Specialist resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Systems Support Specialist Resume Examples And Templates

Systems Support Specialist Demographics

Gender

male

69.0 %

female

27.3 %

unknown

3.7 %

Ethnicity

White

60.0 %

Hispanic or Latino

14.1 %

Black or African American

11.6 %

Foreign Languages Spoken

Spanish

59.4 %

French

7.5 %

Mandarin

5.7 %
Show More Systems Support Specialist Demographics

Systems Support Specialist Education

Degrees

Bachelors

54.0 %

Associate

29.6 %

Masters

6.5 %

Top Colleges for Systems Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
Show More Systems Support Specialist Education Requirements

Online Courses For Systems Support Specialist That You May Like

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
3.9
(411)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

Complete IT Support Specialist Course: IT Foundations
udemy
4.2
(462)

IT Support Foundations: Learn the skills equivalent to an associates in this series and qualify for an entry level job...

See more
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Systems Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.8% of systems support specialists listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Systems Support Specialist

Some places are better than others when it comes to starting a career as a systems support specialist. The best states for people in this position are Massachusetts, New Jersey, New York, and Wisconsin. Systems support specialists make the most in Massachusetts with an average salary of $83,937. Whereas in New Jersey and New York, they would average $76,762 and $75,895, respectively. While systems support specialists would only make an average of $75,361 in Wisconsin, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. North Dakota

Total Systems Support Specialist Jobs:
297
Highest 10% Earn:
$95,000
Location Quotient:
1.45
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Wisconsin

Total Systems Support Specialist Jobs:
1,077
Highest 10% Earn:
$111,000
Location Quotient:
0.88
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. District of Columbia

Total Systems Support Specialist Jobs:
502
Highest 10% Earn:
$117,000
Location Quotient:
1.35
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Systems Support Specialists

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Top Systems Support Specialist Employers

1. United States Army
4.2
Avg. Salary: 
$62,333
Systems Support Specialists Hired: 
467+
2. IBM
4.8
Avg. Salary: 
$75,730
Systems Support Specialists Hired: 
60+
3. Coustic-Glo International
4.2
Avg. Salary: 
$78,451
Systems Support Specialists Hired: 
49+
4. The Coca-Cola Company
4.8
Avg. Salary: 
$79,180
Systems Support Specialists Hired: 
41+
5. Cox Enterprises
4.8
Avg. Salary: 
$83,414
Systems Support Specialists Hired: 
22+
6. State Farm
4.6
Avg. Salary: 
$85,114
Systems Support Specialists Hired: 
21+

Systems Support Specialist Videos

Updated August 18, 2021