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Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Trading Systems Support Specialist||Jane Street Holding LLC||New York, NY||Apr 07, 2012||$135,000|
|Trading Systems Support Specialist||Jane Street Group LLC||New York, NY||Apr 08, 2015||$125,000 -
|Business Systems Support Specialist||Valero Energy Corporation||San Antonio, TX||Oct 24, 2015||$110,032|
|Business Systems Support Specialist-SAP HCM||Valero Energy Corp||San Antonio, TX||Aug 07, 2016||$109,054|
|Business Systems Support Specialist||Valero Energy Corporation||San Antonio, TX||Jun 08, 2015||$104,800|
|IT Engineering Systems Support Specialist||Parsons Construction Group Inc.||Westminster, CO||Oct 26, 2016||$103,020|
|Systems Support Specialist||Compucom Systems, Inc.||Wauwatosa, WI||Jan 03, 2011||$100,000|
|Systems Support Specialist||Compucom Systems, Inc.||Delta, OH||Jan 03, 2011||$95,000|
|Systems Support Specialist||Compucom Systems, Inc.||Delta, OH||Oct 01, 2010||$95,000|
|System Support Specialist||FCA Us LLC||Auburn Hills, MI||Nov 21, 2016||$91,624|
|IT Engineering Systems Support Specialist||Parsons Construction Group Inc. QSSS||Westminster, CO||Sep 15, 2015||$90,000 -
|Systems Support Specialist||Compucom Systems, Inc.||Wauwatosa, WI||Mar 15, 2012||$89,211 -
|Systems Support SR Specialist||Compucom Systems, Inc.||Englewood Cliffs, NJ||Jan 02, 2012||$72,800 -
|Systems Support Senior Specialist||Compucom Systems, Inc.||Englewood Cliffs, NJ||Sep 01, 2012||$72,800 -
|Telecom Information System Support Specialist||Goamerica||Hackensack, NJ||May 29, 2009||$72,085|
|System Support Specialist-Service Engineering||Becton, Dickinson and Company||MD||Aug 14, 2010||$71,448|
|System Support Specialist||Data Glove Inc.||Princeton, NJ||Aug 24, 2016||$71,000|
|Computer Systems Support Specialist||Maxary LLC||Mounds View, MN||Jul 06, 2015||$70,000|
|Control System Support Specialist||Rockwell Automation, Inc.||Houston, TX||Nov 15, 2010||$68,844|
|Systems Support Specialist||Compucom Systems, Inc.||Wauwatosa, WI||Mar 14, 2011||$68,806 -
|Associate Systems & APP MGT & Support Specialist||S.W.I.F.T. Inc.||Culpeper, VA||Oct 01, 2011||$55,000|
|Signaling Systems Support Specialist||Infotec I, Inc.||Apex, NC||Oct 01, 2012||$55,000|
|Associate Systems & APP MGT & Support Specialist||S.W.I.F.T. Inc.||Culpeper, VA||Nov 14, 2011||$55,000|
|Systems Support Specialist||Cap Barbell, Inc.||Houston, TX||Oct 01, 2011||$53,300|
|Systems Support and Deployment Specialist||Salary.Com||Needham, MA||Nov 01, 2010||$51,854|
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