Level 2 knowledge is more advanced troubleshooting; recreating and research in a test environment. Handling escalations from Support Level 1 and creating Jira tickets with issues found. Remote into the customer system and work through the issues with a systematic process.
Essential Functions:
Server builds and OS installations
Understand networks and how to integrate them into our products. - Domain Controllers, App Servers, Data Servers (Split Server configuration) Clients
Credential Configuration- PIV\CAC Enrollment
FICAM Deployment and troubleshooting
Understanding of databases, specifically SQL
SQL Database Repairs\Upgrades
Ability to remote into customer site to gather data, troubleshoot or provide solutions
Advanced technical troubleshooting support and problem resolution.
System administration on H/W and S/W maintenance.
Advanced Programming for custom applications (Mantraps, Occupancy Counts, Passback, 2 Man rules, Threat Levels, Command Sets, Global I/Os)
Utilize a ticketing system to create and Document all customer-facing issues
Must be able to pass a federal background check.
Act as a Trusted Advisor to customers.
Requirements
Working knowledge of Windows Server 2008, 2012, 2016, 2019 Windows 7, Windows 10
SQL Server 2008, 2012, 2014, 2016
Ability to actively participate in team support by proposing, implementing solutions and cross train
Exceptional customer service, overall communication and technical writing skills
Ability to communicate and work with other internal departments
Ability to work independently with minimal management supervision and as part of team
Demonstrated aptitude for providing exceptional customer service in politically charged environments
Document and escalate Defects to Engineering
Provide Resolution\Patches for known issues
Superior problem solving and troubleshooting skills at the Support Engineer level.
Desired Skills and Qualifications
Knowledge of CISSP, MCSE/MCITP, CCNA, Security+, Network+ preferred. Will consider related field (or equivalent) experience.
Experience with government technical publications and implementation desired, but not required. (HSPD-12, FISMA, FIPS-12, DISA, NIST, FICAM).
PKI and Smartcard experience a plus.
Working knowledge of Active Directory, Group Policy, DHCP, DNS, IIS is a plus. (Architecture, design, disaster recovery and troubleshooting.)
Experience with Microsoft Cluster technology is a plus.
Work Requirements
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This is an active and physically demanding role. There are time, when it would require the ability to move around and lift items up to 30+ pounds.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. There may be overtime hours associated with this position.
Travel
Limited and occasional travel is expected for this position.
Benefits
Were a community of committed professionals who focus on our customers needs and bring the optimal security solutions technology to meet - and then exceed their needs. Were committed to each other and to our company. By supporting each other and our business, we thrive, grow and succeed as individuals, as colleagues and as a company.
Competitive Base Pay, Medical, Dental, Vision, Vanguard 401(k), PTO, Holiday, Sick Pay
Supplemental Life Insurance, AD&D Insurance, FSA Medical and Dependent care plans
We believe in the importance of hiring the finest qualified people, and to that end, and being mindful of our responsibilities to our employees and customers, all offers of employment are contingent upon the results of a confidential pre-employment background check. Identiv is committed to equal employment opportunities.
Identiv, Inc. abides by the requirements of 41CFR 60-300.5(a) and 60-741.5(a).