Systems Support Specialist Resume Examples 2023

Research Summary. We analyzed 1,150 systems support specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like United States Army Corps of Engineers and IBM. Here are the key facts about systems support specialist resumes to help you get the job:

The average systems support specialist resume is 500 words long
The average systems support specialist resume is 1.1 pages long based on 450 words per page.
Customer service is the most common skill found on a systems support specialist resume. It appears on 14.4% of resumes.

After learning about how to write a professional systems support specialist resume, you can make sure your resume checks all the boxes with our resume builder.

Systems Support Specialist Resume Example


Ethan Porter Systems Support Specialist Contact Information Dallas, TX (980) 555-2089 eporter@example.com Skills Retail Space New Vehicle Software Support Tcp/Ip Windows Hardware Information Technology Computer Equipment Emergency IP Employment History Systems Support Specialist 2020 - Present IBM Dallas, TX Based upon customers' requirements, proposed IaaS, Hybrid Cloud Solutions, flash systems and storage. Provide technical assistance to process development and engineering personnel. Interfaced with IBM Customer Engineers to install new department printing system hardware. Provided hardware and software support in both office. Information Systems Coordinator 2016 - 2020 Siemens Arlington, TX Collaborated with an expert on the Linux system to conduct research on SINUMERIK-840D system integration tools4. Trained customers on operation of HVAC Siemens Control and Energy Management system computer. Initialize the HVAC programming and commission systems. Provide strategic and operational direction for hardware and environment. Managed a Windows 2000 professional rollout and upgrade. Leasing Consultant 2013 - 2016 METRO CHRYSLER CENT Denton, TX Provided perfect CSI and requested referrals. Described use and operation of the options available with their new vehicle. Identified professional Leasing Consultants that would assist in finding qualified tenants. Worked with delivery and merchandise personnel to ensure customer service always went beyond expectations. Generate new leases for weekly move-ins. Education Bachelor's Degree Nursing 2010 - 2013 Texas Woman's University Denton, TX


Samuel Foster Systems Support Specialist Contact Info Austin, TX (900) 555-9222 sfoster@example.com Skills Software ApplicationsHealth CareDesk SupportStudent RecordsHardwareDischarge PatientsVoipPatient AccountsPowerpointPrinters Employment History Systems Support Specialist 2018 - Present Dell Austin, TX Listened then analyzed, troubleshot and resolved technical issues concerning Dell Laptops running Windows NT, 95, and 98. Selected for elite Early Life Support Team to identify, troubleshoot, & report problems with new laptops to engineering. Prepare help desk incident reports and assist in hardware and software evaluation. Tested hardware, bios firmware, Windows Server and Windows OS for Product Engineers. Information Systems Coordinator 2017 - 2018 Dell Austin, TX Supported password resets, hardware and application issues; as well as systems administration within a Windows environment. Performed a bottom's up logistics' review of all the hardware required to build a Solid Rocket Motor. Registrar 2011 - 2017 Miami Valley Hospital Wilberforce, OH Prepared letters and forms for medical records request. Handle and maintain medical records. Maintained private patient data for files and medical records. Education Bachelor's Degree Business 2008 - 2011 Central State University Wilberforce, OH


Ann Moore Systems Support Specialist Round Rock, TX (640) 555-1088 amoore@example.com Experience Systems Support Specialist2020 - Present Harte Hanks•Round Rock, TX Performed complete hardware, software applications support and preventative maintenance. Provided support for users running both Windows 2000, Windows XP and numerous software packages. Create previously undocumented troubleshooting procedures and post to SharePoint. Network and hardware remote assistance using pcAnywhere. Hardware Support Specialist2017 - 2020 Dell•Round Rock, TX Help end users create accounts and get familiarized with windows 7. Resolve or escalate help desk tickets in a timely manner. Log and track inquires using RightNow problem management database (AKO). Coordinated outgoing hardware logistics for onsite solution management. Tested the IT networking systems, monitored the performance of network servers and maintained firm's computer systems. Provided hardware/software installation, trouble shooting, and root cause analysis Dell clients and end users. Network Support Technician2014 - 2017 HP•Plano, TX Maintained the system network with the use of Active Directory. Reimaged and/or setup computers using Windows O/S (XP, 7 and 8.1). Skills LANProduct KnowledgePeripheral EquipmentData Distribution SystemsHardwareSoftware ApplicationsOSPersonal ComputersUser InterfaceJuniper Education Bachelor's Degree Computer Information Systems2011 - 2014 DeVry University•Oakbrook Terrace, IL

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Systems Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Systems Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Systems Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Systems Support Specialist Resume

1. Add Contact Information To Your Systems Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Systems Support Specialist Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

Business

17.5%

Computer Science

15.3%

Computer Information Systems

13.1%

Information Technology

9.0%

Systems Support Specialist Resume Relevant Education Example #1

Bachelor's Degree In Nursing 2014 - 2016

Texas Woman's University Denton, TX

Systems Support Specialist Resume Relevant Education Example #2

Bachelor's Degree In Business 2014 - 2016

Liberty University Lynchburg, VA

3. Next, Create A Systems Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Systems Support Specialist Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Technical Assistance Skills
Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.
Java Skills
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Top Skills for a Systems Support Specialist

Source: Zippia.com

Customer Service, 14.4%

Troubleshoot, 7.9%

Technical Support, 6.2%

PC, 4.6%

Other Skills, 66.9%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Systems Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Information Systems Specialist

Afni

Provided hardware support such as troubleshooting personal computers, replacing hard drives, monitors, keyboards, and other hardware items.
Imaged and prepared PC s and laptops for distribution to the end-users.
Provided software troubleshooting and support such as conducting investigations on software issues, deploying updates, and ghosting.
Developed price quotes for medical personal on software and hardware requirements.
Developed policies and procedures supporting 3000 + user environment worldwide involving Windows 95 and Windows NT operating systems.

Work History Example # 2

Systems Support Specialist

JPMorgan Chase

Installed and configured Symantec Endpoint Protection and troubleshooted when problems arose.
Implemented various Validation Controls for form validation and implemented custom validation controls with JavaScript validation controls.
Performed desktop support, Windows deployment, hardware maintenance to increase computer performance for end users.
Partnered with project manager to close Edison NJ, Woodbridge NJ and Fort Washington PA site closures.
Utilized both CICS and VTAM and TCP/IP Communication server software to resolve connectivity issues to internal and external customers.

Work History Example # 3

Junior Systems Administrator

AT&T

Corrected a wide variety of technical problems emanating from UNIUX based and Microsoft Windows based operating systems and all Theatre-Wide Applications.
Functioned as level 2 support for 7 different production applications as well as subject matter expert for all related UNIX issues.
Established redundant user management and internal DNS for high availability.
Participated in security certification testing for HP Operations Manager on Linux Platform, performing administrative functions.
Monitored network to ensure network availability to all system users and perform necessary network break/fix troubleshooting to support network availability.

Work History Example # 4

Systems Support Specialist

Chevron

Administered Windows XP and Vista.
Managed and reported on SLA's and worked with vendors for any corrections or necessary actions.
Utilized databases to help better keep track of machines and dealing with inventory for disposal and pick up.
Conducted training of users, technicians and "champions" in hardware, software, and networking and troubleshooting.
Purchased and setup Blackberry cell phones for local and international usage.

5. Highlight Your Systems Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your systems support specialist resume:

Certified Network Computer Technician (CNCT)
Certified Information Systems Security Professional - Architecture (CISSP)
Microsoft Certified Desktop Support Technician (MCDST)
Software Engineering Master Certification (SEMC)
Cisco Certified Entry Networking Technician (CCENT)
Information Systems Security Management Professional (ISSMP)
Certified UNIX System Administrator (CUSA)
Certified Instrumentation Specialist (CIS)
Computer Service Technician (CST)
Microsoft Certified Technology Specialist: .NET Framework 3.5, Windows Workflow Fnd Applications (MCTS)

6. Finally, Add a Systems Support Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Systems Support Specialist Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Performed troubleshooting to isolate, diagnose and resolve PC, LAN/WAN and server related failures and initiated corrective action as necessary.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.

Configured DSL routers and VPN connections.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Worked with 56KB telephone modems and 10/100 LAN networking (routers).

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

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